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Terry cannot install a Widnows Update
Love your work and effort. If it wasn't for you, I don't know what I would do. As a result of your fine work I have donated several times and purchased several items from you. Thanks so much for all your help. My question is: Windows automatic updates keep trying to update but fails to do so. Would it help if I reinstalled the original windows XP or is there another fix I can use. The following is what fails to be installed. Security Update for Microsoft Office XP (KB977896).

Our answer
Hi Terry. Thanks for your nice comments and for your support.

First, you can try manually downloading the updates from Microsoft Download Center. This should solve your problem.

Security Update for Microsoft Office XP (KB977896)
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=47553f45-fa10-40e5-8267-9d42ff560a62

If you find that you still cannot update, try running the fix for Windows update components and then try the above installation method again. Visit the link below and allow the fix to start automatically:

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How do I reset Windows Update components?
http://support.microsoft.com/kb/971058

If all else fails Microsoft offers free support for Windows XP, Windows Vista and Windows 7 users. Please see the information from Microsoft below:

See the "How to obtain help" section of
http://support.microsoft.com/kb/977896 

For home users, no-charge support is available by calling 1-866-PCSAFETY (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in Canada or by contacting your local Microsoft subsidiary. There is no-charge for support calls that are associated with security updates. When you call, clearly state that your problem is related to a Security Update and cite the update's KB number (e.g., KB977896).

Or you can start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527 

 


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