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Terry cannot install a Widnows Update
Love your work and effort. If it wasn't for you, I don't know what I
would do. As a result of your fine work I have donated several times and
purchased several items from you. Thanks so much for all your help. My
question is: Windows automatic updates keep trying to update but fails
to do so. Would it help if I reinstalled the original windows XP or is
there another fix I can use. The following is what fails to be
installed.
Security Update for Microsoft Office XP (KB977896).
Our answer
Hi Terry. Thanks for your nice comments and for your support.
First, you can try manually downloading the updates from Microsoft
Download Center. This should solve your problem.
Security Update for Microsoft Office XP (KB977896)
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=47553f45-fa10-40e5-8267-9d42ff560a62
If you find that you still cannot update, try running the fix for
Windows update components and then try the above installation method
again.
Visit the link below and allow the fix to start automatically:
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How do I reset Windows Update components?
http://support.microsoft.com/kb/971058
If all else fails Microsoft offers free support for Windows XP, Windows
Vista and Windows 7 users. Please see the information from Microsoft
below:
See the "How to obtain help" section of
http://support.microsoft.com/kb/977896
For home users, no-charge support is available by calling 1-866-PCSAFETY
(and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and
in Canada or by contacting your local Microsoft subsidiary. There is
no-charge for support calls that are associated with security updates.
When you call, clearly state that your problem is related to a Security
Update and cite the update's KB number (e.g., KB977896).
Or you can start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
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