Kathy's letter to MWB


Kathy M., Jul 02 08:41 am (PDT):
Name: Kathy M.
Product: Malwarebytes Anti-Malware
Version: 1.75
Operating System: Windows 7 - 64 bit
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I, like others am VERY disappointed in your company. You have not responded to CLOUDEIGHT, and they have always recommened your product. You are not getting rid of PUPS anymore! I don't want Conduit and other crap on my computer and felt safe using Malwarebytes..but I no longer do. It's too bad the those crap sites have gotten to you and made your product no longer trustworthy. I won't be renewing with you unless you see fit to start doing what you say you do. I, like thousands of others rely on CLOUDEIGHT and trust them as I used to trust you.

Did they threaten you? They are crap sites that are almost impossible to get rid of. Surely you know that. Do you have any intention of getting back to removing PUPS again? If not, I'm sure I won't be the only person dropping your product.

Kathy M

(The reply)

From: Malwarebytes Support <support@malwarebytes.org>
Date: Tue, Jul 2, 2013 at 11:38 AM
Subject: Malwarebytes Support ticket #349501
To: Kathy McNamara <>



## Please type your response at the top of this reply. ##


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Tom Mercado, Jul 02 09:38 am (PDT):
Hello and welcome to the Malwarebytes consumer helpdesk. Thank you for choosing Malwarebytes Anti-Malware as your malware security solution, my name is Tom Mercado and I'll be assisting you today.

You can expect an answer from the corporate offices some time soon. We're collecting some data in regards to these.

If you have any specific links please send them for us to re-evaluate.

While these types of programs and additions are unwanted by many, they're not malicious nor infections. We detect some as 'PUP'(Potentially Unwanted Programs' but cannot classify all due their actual install practices, which when inclusive of an EULA or options to not install prevents additions to the database in any way.

Users are advised to always check for 'custom' installation options whenever adding any program to your computer as this is the best way to avoid unwanted 'extras'.

See the links below for other sources on these types of installations.

From one of our research staff:
http://miekiemoes.blogspot.be/2012/01/unwanted-toolbars.html

Calendar of Updates:
http://www.calendarofupdates.com/updates/index.php?showtopic=16109

From Ed Bott:
http://www.zdnet.com/blog/bott/ninite-is-fast-easy-and-foistware-free/3281 

And btw, there is no 'renewal' for Malwarebytes, the consumer version licenses are lifetime payments, no renewals or subscriptions

Please reply only to this ticket, do not create new tickets for the same issue. Support requests which have received no customer response within 7 days will be closed automatically.