Our Little Rant by Eightball & Thundercloud
First published in InfoAve Premium Issue #143 July 14, 2006
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Can You Hear Me Now?
Despite
the picture and the title of this "rant" we have no problem with
Verizon Wireless. We both have Verizon Wireless phones and are
satisfied with the service. And this rant isn't about Verizon Wireless,
it's about Verizon.net.
We do have a problem with Verizon.net -
the Internet Service Provider who has apparently now joined up with
several other major ISPs and thousands of small ISPs who are trying to
convince their users and the public that censorship disguised as "spam
protection" is a good thing.
As we have said many times before, it's not
a good thing. How can not getting your good email and still getting spam
- be called a "service"? It's censorship with a modern name - and that's
all it is.
But, let's go back to Verizon Wireless
(or any Wireless service). Will the day come when our cell phone service
providers block calls and messages from our friends and family members
because our cell phone numbers are being spammed with text messages? It
will never happen because you and I wouldn't stand for it.
So why then, is email any different? For
some reason there are still people who have been convinced by ISP
advertising blitzes that censorship under a new name "spam filtering"
"protection from spam" or other Madison Avenue catch-phrases is a good
thing.
Is it a good thing when you don't receive
important email? Think so? Do you still think it is a good thing if you
don't receive important email and never knew it even existed? Despite
what ISPs try to tell you, no server spam filtering is even close to
100% accurate. They might use numbers like 97%, 99% but in reality we'd
be surprised if it was even close to 80% accurate.
Why are we picking on Verizon in this rant?
Because Verizon has implemented new (and stupid policy) base on old
technology called "white listing". White listing never worked in the
past, and, Hey! Verizon! Can you hear me now? It isn't going to work now
either.
One of our readers sent us some
correspondence she's been having with Verizon (the Internet Provider)
over the last few days. She wrote with a legitimate complaint. She's
subscribed to over a dozen newsletters that she enjoys - and some, like
our own Information Avenue Premium she pays for but does not get. Why
doesn't she get them? Because her ISP has censored them, er, um
....blocked them as spam. And now she's furious and wants Verizon to
stop censoring and deleting her email. But what does she get back in
response to her attack on Verizon censorship? A canned response. Hey,
don't take our word for it, you can read it yourself:
Thank you for
contacting Verizon Online Security.
In order to resolve your issue, Verizon Online Security has
attempted to contact the company or domain for which you
were having problems receiving email.
Once Verizon Online Security has received contact from the
3rd party, we will work with them to resolve the issue in a
timely manner. In order to assist us and to expedite the
process, you may wish to contact the company or domain on
your own behalf. Please direct the appropriate party to
www.verizon.net/whitelist to submit their information
for research and consideration.
Sincerely,
Verizon Online Security
http://www2.verizon.net/policies
abuse@verizon.net
|
Well whatever, Verizon. We've had problems
sending Verizon subscribers order confirmations and answering support
requests that come from unfortunate Verizon subscribers. Many of these
were censored by Verizon (hmm I mean "filtered") for what? I don't know,
but I can tell you one thing, they never contacted us - and why should
we jump through hoops, contact Verizon anyway, we're not on any
blacklists, but apparently we're not on Verizon's so-called Whitelists
either. And why is Verizon "Online Security" handling this anyway? Oh,
that's easy - and we have to give Verizon this week's Mountain Out Of A
Molehill award. Apparently, a great many Verizon customers are upset
with Verizon's email censorship - a simple search for problems with
Verizon email on July 14, 2006 using the search phrase "problems with
Verizon email" yielded 10,200,000. Yes! You read that right - that's TEN
MILLION TWO-HUNDRED THOUSAND. Hey Verizon, can you hear them now?
What's even more incredible is that Verizon
is being sued over its email censorship policy and turns around and
makes it even worse than it was when the lawsuit was filed. Take a look at this:
"Aggrieved Verizon customers are invited
to join a class action that seeks damages arising from the US ISP's
enthusiastic email filtering policies. Philadelphia law firm Kohn, Swift
& Graf, P.C. filed suit this week against Verizon on behalf of a DSL
subscriber in a civil case that seeks class action status.
Since 22 December, mail servers at verizon.net have been configured to
reject connections from Europe and other parts of the world including
China and New Zealand by default, according to Reg readers and industry
sources such as MessageLabs. Verizon says the move is designed to reduce
spam and says it is following industry best practice and applying
blacklists as "narrowly" as possible.
Domains can be unblocked on request but Verizon's catch-all filtering
has generated fierce criticism, reflected in letters from Reg readers in
response to our report last week on the e-blockade...." (See
this page for the full article )
Well, Verizon, it looks like thousands are
speaking out, can you hear them now? Maybe not. Maybe your censorship
policy has gotten so out of hand that you are even blocking your own
mail. Can you look on your server to see if maybe you got the one from
me? Apparently not, because you never answered. Heck, I didn't even get
a canned reply. So, I'll tell you what, I'll post it here,
so you can
read it because I really think your aggressive censorship policy is
so aggressive it's even preventing you from getting you own email! So,
I'll forgive you for not bothering to even acknowledge my letter to you. I'm positive, given your censorship policies, you never even saw it.
Hey, and while you're there how about a click or two on an
advertisement? To a small outfit like ours, a few pennies makes a big
difference. I'm sure that's hard for you to comprehend, but trust us,
it's true.
We spent some time going over the "Verizon
Censorship Policy" and we're going to consider briefly some of its low
points (and there are many).
In letters to their customers, they group
spam and viruses together as if they are one and the same. And they are
not. SPAM is not in and of itself, dangerous. Its purpose is scamming or
selling you something, and not trying to infect your computer.
But, Verizon uses scare
tactics to justify their censorship policy. (Dictators do the same thing
when they implement censorship policies on citizens.) Verizon appears to
want their customers to think spam is going to get them and destroy
their computers. No wonder so many people are afraid to look in their
spam folder if using email services like Yahoo, Hotmail, and others.
They are afraid it will "Get Them!" And Verizon is using this
misinformation to implement a censorship policy that gets worse and
worse.
Verizon's censorship policy starts off with an illogical premise and
snowballs from there. No one who knows anything about the Internet or
computers is going to believe that spam equals virus. They must think
all of their customers are stupid and treat them that way? We're betting
they're not. Most know or will soon learn that spam is not a virus.
While it's true that worms can be transmitted attached to spam that is
not the same as calling spam itself "dangerous" or calling it a virus.
Most spam is just annoying or offensive. And even in that regard Verizon
has no business deciding for individual customers what is offensive or
annoying to them. I get a lot of junk mail via the U.S.P.S.. And some
days that's all I get. But, I'll be darned if I'd ever want the United
States Postal Service meddling with or censoring my snail-mail because I
find some of the junk I get annoying and sometimes offensive. I'm an
adult and I can handle my own affairs myself, thank you!
So now we are telling everyone who reads
this, how ridiculous your censorship is and how flawed the premise you
use to assert it is. Spam does not equal virus. Spam is annoying and
sometimes offensive but its not going to destroy your computer or steal
your passwords. Instead of encouraging your customers to make sure they
have good anti-virus programs installed; to keep up with the latest
Microsoft patches and updates; to use two or more good anti-spyware
programs; and to advise them if they're having a problem with spam to
install a good anti-spam program on their own computer and decide for
themselves what is spam and what is not; you have decided you're going
to play big brother and keep them "safe" from this nefarious hazard
called spam. The most nefarious and dangerous thing is when people are
misled into believing its big brother's job to protect them from this
dangerous thing (or so you say) called "spam". It's not your job,
Verizon. Can you hear me now?
Verizon states: "...If we review a
restricted e-mail address or domain and determine, based on the
information available, that it does not pose a current unacceptable risk
to our members or our network, the e-mail address or domain can be
"whitelisted" and, therefore, e-mail delivery will be allowed to your
mailbox...." Again, they are insinuating that spam is risky and
dangerous in and of itself Its not. Spam tries to sell things to make
the spammer some easy money. But is that dangerous? No. But, indeed some
spam tries to scam people. But people have been scammed since time
began. Its up to recipients to have a common sense. Or is Verizon now
going to be its customers' common sense provider too? We resent that
Verizon keeps using "scare tactics".. to justify illegal interference
and censorship of its customers' personal property. And email addressed
to you, spam or not, is your personal property. Making spam sound
dangerous is just a ruse to justify censorship and if Verizon's
customers wake up and realize this then maybe Verizon (and the other ISP
which try to justify censorship) will stop the charade and concentrate
on more important things like providing the services for which they are
being paid.
Let's bring it closer to home. We've had
lots of problems getting order confirmations and replies to requests for
support to Verizon.net customers. Why would anyone like us (Cloudeight)
be on their restricted list to begin with? Our mail is not spam or a
virus. So, they are really putting anyone on it they want? We are on
ZERO blacklists.. I am wondering how we got on their list? It appears
that apparently everyone is on it; sort of like "guilty until proven
innocent"?
We waste a dozens of
hours per week trying to find a way to get email responses to Verizon
customers. In the meantime, while we are trying every possible way we
can to answer someone with a Verizon email address; Verizon customers
are writing emails to us accusing us of ignoring them! We're not
ignoring them, their ISP is censoring their email and they don't have a
clue that this is being done.
So, it's up to you to write to your ISP and
tell them to stop censoring your email. Tell them you'll take
responsibility for deciding what is offensive or annoying and you'll
make the decision what to keep and what you'll throw away. And even if
you're not a Verizon customer, you can still write them and tell them
what you think of them misleading their customers to justify censorship.
We have always fought for the individual's
rights to a free and uncensored Internet; even though that means they
will be some nasty things we'll all have to avoid. And, we will continue
to fight against ISPs who censor and delete their customer's email
without their customers' knowledge or explicit permission. Only the
individual can be entrusted with the right to decide what is spam and
what is not spam; not some machine, whitelist, blacklist, script or
program.
Unlike you, Verizon, we believe your
customers have enough sense to know how to deal with spam; how to
install and keep a good anti-virus program updated and current; and to
make decisions as to what email they want and what email they don't
want. And we will continue to stress how giving up one freedom can
lead to less freedom for us all. We will fight you on this and
we'll fight any other ISP who interferes with, censors, or meddles with
any individuals' email. After all, email addressed to a customer does not belong
to anyone but that customer, even if they don't want it or don't like
it. It's not up to you or any ISP to decide for them; it's up to the
individual - not the Internet Provider, to decide.
I'm just glad that my ISP
isn't Verizon.net. Can you hear me now?
Tell us what you think
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