Cloudeight InfoAve Weekly

Cloudeight InfoAve Weekly
Issue #895
Volume 18 Number 6
December 4, 2020

Dear Friends,

Welcome to Cloudeight InfoAve Weekly Issue #895. Thank you very much for subscribing and for being a part of our Cloudeight family. We appreciate your friendship and support very much!  Please share our newsletters and our Website with your family and all your friends.

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Dennis wants the day of the week back on the Windows clock
Some time ago I had the time, day of the week and the date showing in the lower right corner. It looked like this: 9:04 PM / Wednesday 11/18/2020.

Then suddenly, I lost the day of the week. I've tried to follow the directions to get it back. I get to the page where all is shown, but I can't figure out how to get Mr. Computer to let me tell it what I want it to do. There must be a "save" or "ok" somewhere, but I don't see it. I'm convince you folks can tell me how to get that weekday back. (BTW, we're retired and are accustomed to 6 Saturdays and a Sunday every week. Now, during the pandemic time, we've got 7 Saturdays in a row followed by 7 more. Sometimes I'd just like to know what day of the week the rest of the world is on.)

Our answer
Hi Dennis. It's quite a long tutorial, but if you follow the direction on this page

You'll be able to put the day of the week back on your Windows clock.

We hope this helps you, Dennis.

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Cheri has questions about upgrading Windows 10
I have asked this question before and cannot find your answer. Here goes again: I have Windows 10 Version 1909. Will I have to be upgraded to Version 2004 in order to get version 20H2 when made to upgrade sometime in 2021.

If versilon2004 is needed where do I get the download. Windows Assistant only wants to upgrade to 20H2, which I do not want at this time. I promise not to lose your response.

Our answer
Hi Cheri. You can upgrade from Windows 10 Version 1909 to Version 20H2 if you choose to do that. The caveat is - it will be a major update, meaning it could take a couple hours or more as the size of update when updating Windows 10 versions 1903 or 1909 to 20H2 would be around 3.5 GB. The size of the update to 20H2 from Windows 10 version 2004 is less than 100 MB - making it more of service pack than a major version update and takes only a few minutes to install (depending on your Internet connection, of course). There are not many new features in version 20H2, as I noted it's basically a service pack featuring bug fixes and minor operating system updates.

It's important to note that from now on, Microsoft plans on releasing two version updates each year, the first being a major feature update and the second being a minor, "service-pack-like" update. The version numbering system will be 21H1 for the first version update of 2021 and 21H2 for the second. The first two numbers are the last two digits of the year, the H stands for the half of the year the update is released, H1 being a release in the first half (six months) of the year and H2 a version update released in the second half of the year.

Since you don't need version 2004 to upgrade to 20H2 (the upgrade from 1909 to 20H2 is a major upgrade as is upgrading from 1909 to 2004), you can go to this page and click on the "Update now" button. And, according to Microsoft, if you choose to update to version 2004 first, you must use Windows Update (Settings > Update & Security > Windows Update) and click "Check for updates".

You might be interested to know that version 1909 is supported until May 11, 2021 and version 2004 is support until October 12, 2021. So, there is no urgency to upgrading at this time (as of November 21, 2020).

We hope this helps you, Cheri.

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Patricia can't resize Google Chrome
Whenever I open Google Chrome it shows up in the bottom right corner of my screen. I have tried everything to make it full screen. Nothing worked. I even uninstalled it and loaded it again. Do you have any suggestions? Thanks so much.

Our answer
Hi Patricia. Can you grab a corner of the window and drag it up? I am not sure what you're seeing.

You can also try right-clicking on your Chrome shortcut, click on "Google Chrome" > "Properties" >"Run" > "Maximized"-- See the screenshot below.

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One more thing, uninstalling Chrome and reinstalling it does not usually fix problems like this because there is a folder in C:\Users\Your Username\AppData\Local\Google that has to be manually deleted before you reinstall Chrome. This folder contains all your settings, extensions, history, etc. So, if none of the above work, you can uninstall Chrome, delete that folder, then restart your computer (you must restart your computer before reinstalling Chrome), then reinstall Chrome. If you do this, you'll lose you bookmarks so you might want to save them before you do this if they're important to you. You can learn how to save your Chrome bookmarks here.

Let us know if this helps you.
Patricia wrote back: "Thank you so much. I right clicked on the icon and "Properties" and got the window maximized. I truly appreciate your help. Pat."

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Johanna's right-click function doesn't work after she updated Windows 10
Dearest Darcy and TC. Have been surviving all these 20 years only with your help and support!! And can only once again thank you from the many hundreds and thousands of folks out here who appreciate you so hugely.

Just recently, after the November update of Windows 10, the right-click function on my house stopped working! I have had this laptop for many years with the same mouse and I don't remember this happening before. When I googled the problem, it turns out that many people have had this problem before me.

Most of the advice given in the Google results had to do with going into the Registry and deleting a series of files. Well, I don't go into the Registry without consulting with TC and Darcy first. I do have the wonderful Registry Organizer program (all updated) and it didn't seem to find anything untoward in the Registry. I ran it twice after the Windows Update.

Anything you could suggest would be wonderful. Just can't tell you what it means to have you there! With many, many thanks, Johanna.

Our answer
Hi Johanna. Thanks for your nice comments.

My first guess is it's your mouse. Do you have another mouse you can try? If you do, try it, and see if your right-click works. Even though you've had your mouse for years, they do wear out although I agree it would be suspiciously coincidental, it's still a possibility.

If that does not work, try turning off your computer (power it completely off). If it's a laptop with a removable battery, power it off and remove the battery. Leave your computer turned off for 5 minutes. Restart your PC (for laptops replace the battery, plug in the laptop to a power source and turn it on). Now try your mouse.

If that does not work, try running DSIM and SFC scans as detailed on this page.

If none of the above work, you can go back to the previous version of Window quite easily without losing anything (if you do it within 10 days of the problematic upgrade). See the instructions on this page:

We seldom recommend registry edits to fix problems like this - they probably won't work and if you're not careful editing the registry incorrectly can cause serious problems.

We hope this helps you.

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Dennis wants the day of the week on the Windows clock
Some time ago I had the time, day of the week and the date showing in the lower right corner. It looked like this: 9:04 PM / Wednesday 11/18/2020.

Then suddenly, I lost the day of the week. I've tried to follow the directions to get it back. I get to the page where all is shown, but I can't figure out how to get Mr. Computer to let me tell it what I want it to do. There must be a "save" or "ok" somewhere, but I don't see it. I'm convince you folks can tell me how to get that weekday back. (BTW, we're retired and are accustomed to 6 Saturdays and a Sunday every week. Now, during the pandemic time, we've got 7 Saturdays in a row followed by 7 more. Sometimes I'd just like to know what day of the week the rest of the world is on.)

Our answer
Hi Dennis. It's quite a long tutorial, but if you follow the direction on this page

You'll be able to put the day of the week back on your Windows clock.

We hope this helps you, Dennis.

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Candace has problems with Outlook 2013
Hi Darcy and TC! I'm hoping you can help me. My Outlook 2013 suddenly started crashing when attempting to attach more than 1 file. The first file is successfully attached, but when I make any move to attach a second file (even pressing the space bar), the hourglass appears, then Outlook closes and reopens. If not saved as a draft, I will lose the message that I was working on.

I’ve tried attaching different files/pictures. I even unchecked all of my add-ins, and it continues to crash. I have not tried Outlook in safe mode (not sure how to do that). Any suggestions?

Our answer
Hi Candace. Here is something to try...

If you have Microsoft Office installed (with Outlook included) you can try repairing Microsoft Office by following the instructions here... 

Some of the problems you are experiencing may be caused because of the age of the program. You might want to consider alternatives.

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Mike wants to know why a Website he visits often freezes and crashes
Question….my computer screen freezes when I am on T D Ameritrade (maybe 15-20 times a day) and I need to close it but it says I am still connected. But I can reconnect and its okay for a while. Could TD Ameritrade have too much power or do I need to use my Cloudeight Direct key? I don t have many apps installed and basically use my computer for email, to use TD Ameritrade, and to look up things up. I use CenturyLink. My speed is maybe 3 to 5 mbps.

Our answer
Hi Mike. Websites differ in how much bandwidth they use depending on the number of scripts and other content on the page. Your CenturyLink speed of 3 to 5 mbps is very slow compared to most broadband connections. Also, running scripts and web apps on some site uses more of your computer's resources. Having too many browser extensions installed, having multiple browser tabs open and/or programs running in the background such as your antivirus program, etc. can cause resource intensive pages to freeze. Keep in mind that programs that start with Windows always run in the background.

If your browser's history/cache has not been cleared in a long time, this too can affect the performance. There may be multiple things going on there -and it starts, I think, with your slow Internet connection.

Try clearing your browser's history. Try making sure you no other browser tabs are open when you visit that site. Open Task Manager and click on the "Startup" tab and try reducing the number of programs starting with Windows. Make sure the number of browser extensions installed is under control - you shouldn't have more than 6 or 7 extensions installed. You can also try using a different browser.

Without looking at your computer and your browser, the best I can do is guess. But again, I think the problems starts with your internet connection and there's nothing you can do about that other than change providers or pay for a faster service.

If you need any more help, please let us know.

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Roni has Windows 10 update problems
Hi. I'm currently running Windows 10 version 1803. I need assistance. My computer was showing it was up to date, but in update history it shows "Feature update to Windows 10, version 1903 failed to install" at least 10 times.

Windows Update now shows "Feature update to Windows 10, version 20H2" requires a restart to finish installing.

I delayed the restart concerned there is a problem since other updates failed and by allowing this update it would cause more of a problem. I'm totally computer illiterate please advise. I have a SeniorPass.

Our answer
Hi Roni. Your version is not even supported any longer. The first thing you should do is restart your computer. The update will be successful, or it won't. If it's not, then the only way you're going to be able to update is to create a Windows 10 installation USB and upgrade from that. It may well be your computer's BIOS or hardware is not compatible with newer versions of Windows 10 - if you install/update using a Windows 10 Installation USB and it fails, that's a pretty good sign that your computer's BIOS or some of its hardware is not compatible.

Here are the instructions for making a Windows 10 installation USB (you'll need a new or blank 16 GB USB flash drive).

Once you make the USB flash drive, put it in a USB port and use File Explorer to browse the USB drive and find "setup.exe" and double-click on it. Choose the option to "upgrade" your PC. This method bypasses Windows Update entirely. If you cannot update from the USB flash drive, then we'll have to find out what incompatibilities exist on your PC and go from there.

If you have any more questions, just let us know, Roni.

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Erik can't get rid of IncrediMail
Hello Darcy and TC. I have been a loyal reader of your newsletter for years. Now I ask for your special help. I will certainly compensate you with a nice gift.

Here's my problem -- I wanted to remove IncrediMail a few months ago ... but I only partially succeeded .I've tried using CCleaner, Control Panel, Revo uninstaller, iObit uninstaller, but nothing works. Traces of IncrediMail remain on my PC. I want to remove IncrediMail completely. I am ready for you to take over my PC ... but since everything is in French, I'm not sure you can do it. Can you help me?

Our answer

Hi Erik. We're sure going to try to help you! But first, thanks so much for your kind words and long-time support.

OK. Now... let me tell you this: Once you try uninstalling a program and it doesn't succeed, using uninstaller programs after the fact in order clean up never works. That's because Revo, Geek, and other uninstallers run the program's included uninstaller first, then clean up the leftovers afterwards. If the program's uninstaller is missing or corrupted, no uninstaller program is going to be able to clean up all the leftovers, especially with a program like IncrediMail. Which makes thousands of changes to your computer.

So here's what we suggest that you do, as strange as this is going to sound...

1. Download the last version of IncrediMail from here.,2.html

2. Install IncrediMail.

3. Restart your computer.

4. Download the portable version HiBit Uninstaller from here...

5. Run HiBit Uninstaller and find IncrediMail in the list of installed programs and let HiBit remove it. It will run IncrediMail's uninstaller first. Then it will scan for leftovers. When the scan is done, you'll see a list of all leftovers it found. Click the finish button to remove the leftovers.

That should get rid of IncrediMail and all its leftovers.

Let me know if this helps you, Erik.

And again, thank you for your kind words and your long-time support.
Erik wrote back: "HI TC. My sincere thanks. The result was perfect. The HiBit Uninstaller is a really good one. It's unimaginable the amount of trash it removes. I am very happy with the result. You are really very good. Take care of yourself and each other A strong French hug. Erik.

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Cloudeight InfoAve Premium -Tips & Tricks

How to Set or Reset Your Default Apps in Windows 10
All currently supported versions of Windows 10
A back-to-basics Windows 10 tip.

It seems that the latest updates for Windows 10 are switching some user’s default browsers from Chrome (or Firefox or another browser) to Microsoft Edge. And we have been receiving emails from Windows 10 users who are not happy about this because all their bookmarks, extensions, passwords, etc., are saved in Chrome (or other favorite browsers). And now when they click on a link in an email or on a web page, it opens with Microsoft Edge. And their bookmarks, extensions, passwords, etc. are not there – because they are all stored in Chrome (or any other browser that was the default).

Well, you could, if you wish, keep on using Edge and import your Chrome (or Firefox or other browsers’) data into Chrome. But I think most of you who have your default browser switched by a Microsoft update without warning or advanced notice, just want things back the way they were.

So, today’s tip is how to set and reset your default apps in Windows 10 so you’re always using the programs you want to use. And if they get changed accidentally or by an update, you’ll know how to get your preferred default app(s) back.

Since Microsoft Windows updates seem to be changing some users’ default browsers, we’re going to use resetting the default web browser as an example.

How to Set or Reset Your Default Web Browser

1.) Open Settings (Windows key + I or right-click the start button and click “Settings”)
2.) In Settings click on Apps
3.) In Apps, click Default apps in the menu on the left.
4.) Under “Web browser” click on the browser that is displayed (in this case Microsoft Edge)

Windows 10 Tips- Default Apps - Cloudeight InfoAve

5.) When you click on the browser name displayed under “Web browser” a list of browsers that are installed on your device will appear.  Click on the browser you want to use.

Windows 10 Tips- Default Apps - Cloudeight InfoAve

6.) But, if you try to switch from Microsoft Edge to Chrome or any other browser, Microsoft blocks you with a message extolling the virtues of using Microsoft Edge. You need to click on “Switch anyway” or you won’t be able to change your web browser.  Once you click “Switch anyway” your default browser will be switch to the one you selected. And will remain your default browser until you or another Microsoft update changes it.

Windows 10 Tips- Default Apps - Cloudeight InfoAve

How to Set or Reset Other Default Apps

And as long as we’re discussing how to set or reset your default browser, keep in mind you can set or reset your default:

  • Email program
  • Maps program
  • Media player
  • Photo viewer

The same way as you change your default web browser.

Windows 10 Tips- Default Apps - Cloudeight InfoAve

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Use Settings, Apps & Features to Uninstall Programs and Apps
All currently supported versions of Windows 10

We usually use Reg Organizer or HiBit Uninstaller when we uninstall programs. But sometimes, when we think the app won’t leave too many traces behind, or we’re just feeling lazy, we uninstall the program the old-fashioned way using Control Panel / Programs / Uninstall a Program.

But sometimes even old dogs can learn new tricks. We were stuck in the rut of using Control Panel to remove programs because we’ve been doing it that way for so many years. Maybe you’re that way too. Anyway, today we had occasion to use Settings > Apps >Apps & features to uninstall a few programs.

If you’ve never used it before, it’s simple – and you can even uninstall some Microsoft Store apps this way as well

Cloudeight Windows 10 Tips

Just click on the app you want to remove and click the Uninstall button when it appears. Simple!

Cloudeight Windows 10 Tips

And don’t waste your time scrolling down a lengthy list of programs & apps when looking for the program or app you want to remove… use the search box, we tells ya!

Windows tips by Cloudeight

You can also uninstall some (but not all) Microsoft Store apps from Settings > Apps > Apps & features as well.  

Cloudeight Windows 10 Tips

So, if you normally use Control Panel to uninstall programs, the next time, try using Settings > Apps > Apps & features. Open Settings (right-click on the start button, click “Settings”) then click Apps and choose Apps & features. 

And you can also open settings using the Windows key shortcut, Windows key + I (that's an aye Matey!)

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Private Browsing is Not Private... but there some things it's good for
Everyone who browses the internet

While private browsing is anything but private, there are some good reasons to use it, but none them are related to hiding your activities, as you aren’t going to hide anything by using private browsing. Every site you visit is logged by your ISP and most of the time by the site you’re visiting. Your IP address is being logged; private browsing does not hide your IP address. Yet many people think they’re skulking around the Internet anonymously when they are using private browsing, but alas anonymity requires a lot more than using a browser’s private browsing mode. If it’s not really private, then what good is it?

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1. Use Private Browsing when you don’t want cookies or temp files from sites you’ve visited stored on your computer. Using private browsing doesn’t store cookies or the site urls you visit on the local computer. If you’re a lady looking for a new husband, you don’t have to worry about your husband looking through your temp files and finding photos of your new prospective husband or cookies from – or EB’s favorite . I only know EB frequents that site because I snuck up on her while she was perusing a gaggle of shirtless, fat, rich, old men.

2. Logging into multiple accounts from the same computer: If you’re logged into, let’s say one of your Gmail accounts, when you try to log into another it will make you sign out of the account you’re logged into (there’s a way around this but that’s for another issue). If you want to open another Gmail account, etc. just open private browsing, and log into the other account. If you want to log into 5 Gmail accounts, for example, at one time just open 4 private browsing windows.

3. Search without cookies that identify you: You can search Amazon or PayPal etc. from a private browsing Window without seeing it come up on searches you perform when you’re logged into a site. Since cookies are not carried over from a private browsing session, sites cannot use them to identify you when you search using private mode, then log into the site to purchase. This also provides you with a means whereby you can check the contents of a site as a new user and compare prices to make sure aren’t getting better prices than members. Hey, it happens all the time.

4. Checking email or browsing from someone else’s (or a public) computer. When need to check your email, check an account, or browse on someone else’s computer may want to use private browsing for that because browsing history, email provider and accounts are not saved to the computer. Private browsing never saves web history, cookies or web data.

So private browsing is useful for a lot things, but not for hiding your identity from your ISP, the FBI, the NSA, the famous super-sleuth, EB or the websites you visit, I tells ya.

Oh and we almost forgot – here are some keyboard shortcuts for launching a private browsing session:

Firefox, Microsoft Edge, and Internet Explorer: Ctrl+Shift+p launches a new private browsing window.

Chrome and Opera: Ctrl+Shift+n is the shortcut to open a new private browsing (incognito) window.

And there you go – everything you ever wanted to know about private browsing but were afraid to ask

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Want more tips, tricks, and information?

We have thousands of Windows tips, tricks, and more on our InfoAve web site.

Subscribe to our free InfoAve Daily newsletter.
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Cloudeight InfoAve Premium -Tips & Tricks


EXPLORE is the largest live nature cam network on the planet. You can enjoy the natural world right from the comfort of your home – on your computer, tablet, or phone. Watch the natural world unfolds in real-time in front of EXPLORE’s cameras.

Explore this Cloudeight Site Pick lets you view live nature cams around the world whenever you want. You can watch nature cams featuring cats, dogs, birds, marine life, and more. You can view live cams from all around the world. View African wildlife, watch gorillas and Panda bears, in on live cams. You can even watch black bears from Alaska. And if wildlife is not your thing go to the Zen Den to watch live cams of beaches, rivers, mountains, the Aurora Borealis, and much more.

Explore this Cloudeight Site Pick

The cams can’t always be live, but when they are, you’ll see a “Live” label in the lower left of the video. If a cam is not live, you’ll see “LifeCam Highlights”. All cams are not live all of the time because of the dark or night, restrictions, and/or requirements of the location.

Explore this Cloudeight Site Pick
Above. A giraffe on a live cam wiggling its ears…

If all those live cams and live cam highlights are not enough, you can watch Documentaries and more on EXPLORE’s YouTube channels.

YouTube | explore films
YouTube | explore Africa
YouTube | explore birds bats bees
YouTube | explore bears & bison
YouTube | explore cats lions tigers
YouTube | explore dogs
YouTube | explore farm life
YouTube | explore oceans
YouTube | explore the zen den

If you have an Android or iOS device Explore has an app for you:

For Android devices go to… 

For Apple devices visit the App Store…

And since you’re probably reading this on a Windows C right, you can take a trip around the world by visiting our Cloudeight Site Pick – EXPLORE.

Come on, EXPLORE your world!

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Cloudeight InfoAve Premium - Essays , Rants, etc.

 Just Three Weeks Until Christmas

Last night, late, when the house was quiet and the only sound was the winter wind whipping the lifeless trees, I watched the flame of a single candle flicker and thought about what Christmas means to me. I looked out the window and saw a winter scene painted by an unseen hand – snow swirling in the streets, dark, leafless branches of a sleeping maple and a Japanese cherry, Christmas lights adorning the house across the street.

And it occurred to me, then, that Christmas is only three weeks away. When I was a small child, those three weeks would have seemed an eternity as I waited for Santa Claus and the bounty of gifts, I was sure he would bring. Three weeks until Christmas. How different – how much shorter three weeks seems now than it did when I was a child.

Three weeks is but a tick of the clock now.

The flame of the candle flickers and before I know it, Christmas will be just another memory in an aging warehouse of memories that grows larger and larger and darker and darker as I grow older and older.

A draft nearly blows the candle out, but the flame only bends. It flickers on – as I do.

Three weeks until Christmas.

Many people will be rushing around today...

Read the rest of our Christmas essay here.

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Cloudeight InfoAve Premium - Back to Basics

Something's Wrong! My Windows Computer Takes Too Long to Boot!

Quite often, with our Cloudeight Direct Computer Care service, we'll be asked to do a session to fix a slow-booting Windows computer. Many times, we find the startup menu loaded with too many unnecessary programs - and the startup services loaded up with too many unnecessary services. But sometimes, we connect to the customer and do a reboot and we find that their computer is booting in between 2 or 3 minutes. When we measure boot time, we measure from the time the computer is restarted until the time the computer is fully usable again. While that may seem like a long time compared to an Android or Apple device, it's about par for the course for Windows. If your computer boots up within 2 to 4 minutes, that's normal. If your computer is taking longer than that then you have too many programs and services starting with Windows, or you have other problems.

While 3 minutes may seem agonizingly slow when your waiting for your computer to boot up, it's just Windows being Windows. Go boil an egg!

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Thanks to your gifts, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, provide you with the knowledge you need to navigate the Web safely, provide you with suggestions for safe, free software and websites, and help you get more out of your PC.

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We hope you have enjoyed this issue of Cloudeight InfoAve Weekly. Thanks so much for your support and for being an InfoAve Weekly subscriber.

With hope and prayers, may you and your loved ones stay safe and well.

Your friends at Cloudeight,

Darcy and TC
Cloudeight InfoAve Weekly - Issue #895
Volume 18 Number 6
December 4, 2020
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