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Deberah says someone has her IP address
A scam told me my IP address had been hacked and told me to call a phone number which I did not. I need to have you check my laptop security and clean up anything that should not be there.

Our answer
Hi Deberah. Every time you use your email or browse the web, your IP address is visible to the website, your ISP, and anyone who receives your email. Your IP address based on this email is 74.6.161.144.

Your IP address is public, but no one can trace you to your home address with it, all they can tell is what state and city you are from. They cannot tell your name (unless you include it in your email address - as you've done - and which we highly recommend you do not). Still, they cannot tell what your home address is.

The only way anyone can use your IP address to find where you live is with a legal warrant issued to your ISP who, subsequent to a warrant gives authorities your full name, home address, phone number, and the server logs showing all of your activity online.

You're right, it was a scam and unless you let someone connect to your computer (they would need your consent) they can't put anything on your computer based on your IP address.

If you don't want the general public to be able to see your true IP address, you can use a VPN service. A free browser-based VPN service would be a good cloak. While not as good a shield as a paid VPN service, a free browser-based VPN can stop casual users or crooks looking for easy money from easily obtaining your IP address. And since you use Yahoo Mail, a VPN browser extension would hide your IP address on your emails as well.

The problem with using a VPN is that when you do online banking, or other financial sites, or government Web sites, a VPN means you won't be able to log in until you "prove" your identity either via a text message, email, phone call, or some other method. A decent browser-based VPN extension for most browsers is Cyberghost and a good one if you use a Chromium-based browser like Chrome or Edge is Free VPN for Chrome. Another advantage of a browser-based VPN is that you can easily turn it off when using doing online banking, credit card, government-related, or other personal transactions and avoid the "prove your identity" challenges you'll face if you use a VPN on every site.

If you still decide you want us to look over your computer, just let us know we'll get you on the schedule as soon as possible.

We hope this eases your mind and helps you understand that IP addresses are public and just about anyone can access them. That doesn't mean they know who you are, where you live, or what your phone number is. That kind of personal information can only be obtained by a legal warrant issued to your service provider.

Jean says all images are missing from her email after an update
I downloaded and installed the latest update this morning. My computer is a mess. Images in your newsletters are missing as well as the picture tutorials. The address bar in Chrome is small but legible. Images and words on the home page are small. These are just some of the things that are messed up. Can I remove that update?

Our answer
Hi Jean. You can increase the size of images and text in Chrome (as well as other browsers) easily. See our tip here.

I believe Darcy already answered your question about images in our newsletter and your email... but if you're using OE Classic, do this:

1. Click "Tools" on the top toolbar.

2. Click "Options" then click "Read" on the left.

3. Make sure the box to the left of "Block external content in HTML emails (e.g. images, scripts) is not checked.

4. And finally make you click "Apply" then "OK" at the bottom of the dialog to save your changes.

We hope this gets you all fixed up, Jean.
---------
Jean wrote back: "Hi TC and Darcy. Thank you so much for your help. It was a quick and easy fix. This is the first time that I can remember having a problem with an upgrade on Win 10. I've been fortunate. Thanks again and have a great day...Jean

Chris says she has exactly the same computer as her husband, but his computer can run Windows 11, hers cannot.
I have a computer purchased 9 years ago. It is running quite well on Windows 10. At the same time, I purchased this computer I purchased a second one for my husband. His played up some months ago and he called a technician who came out and restored the computer using Windows 11 and it is now running well. I tried to install Windows 11 on mine but it comes up and tells me that I cannot install Windows 11 as my system is not able to update to the new version. As both computers were purchased at the same time, and are exactly the same, is there any way you can update my computer to Windows 11? Thank you, Chris G.

Our answer
Hi Chris. There are ways around upgrading computers to Windows 11 that do not, according to Microsoft, support Windows 11. There are dozens of articles out there showing how to defeat all the Microsoft safeguards (that are actually for your security) and install Windows on computers that do not natively support it. Here is one. If you follow those instructions you do so at your own risk.

Some unsupported computers that have used workarounds to install Windows 11 are now finding they're not able to get automatic monthly cumulative updates or new version updates when they become available.

We strongly recommend against forcing Windows 11 on computers that do not natively support it.

Our advice is to see if your computer is compatible with Windows 11 or not by following the instructions on this page. After running the PC Health check, you'll know for sure if your computer natively supports Windows 11 and, if doesn't, why it doesn't. As a general rule, computers older than 4 years old do not natively support Windows 11.

Windows 10 will be supported by Microsoft through October 14, 2025. That's over 2 and a half years from now. I have a Windows 11 computer and a Windows 10 computer sitting right next to it. I do not see any great advantages in Windows 11 that would compel me to upgrade the Windows 10 computer to Windows 11 (it doesn't support Windows 11 natively). The safeguards that make Windows 11 more secure than Windows 10 are defeated if you use workarounds to force the upgrade on computers that don't support it.

We hope this helps you make a good decision, Chris.

Leslie wants to format a hard drive and keep Chrome
I'm not using my old computer anymore but my husband is. He uses it to surf the internet. How do I reformat the drive to get everything off of it but Google chrome? I'm lost. Thanks.

Our answer
Hi Leslie. By reformat you mean "Format" which means to remove everything on the drive. When you format a drive you can't pick and choose what is removed - everything is removed.

So, our suggestion is that you do a Windows 10 Reset, wipe out everything and then reinstall Chrome. It takes less than 5 minutes to download and reinstall Chrome. See this page to learn how to do a Windows 10 reset.

Once the reset is done, you can download Chrome from https://google.com/chrome/.

We hope this helps you, Leslie.

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Connie wants to add 2 Gmail addresses to her Gmail account
I have two other Gmail addresses in my husband's name, but I have no idea how to connect those accounts to mine so I can access them. They don't show up under my Gmail account. One of them only showed up one time and then disappeared. How do I log in to them? Thank you!

Our answer
Hi Connie. Log in to your primary account and click on your account picture or initial in the very top-right corner. You'll see your account listed and if you have another account associated with it you'll see that too. All you have to do to add a Gmail account is to click on "Add another account" and follow the instructions on-screen. You'll need to know the username (Gmail address) and the password for the account you want to add.

Here's a screenshot to guide you.

After you add another account all you have to do is click it and sign in and you'll have access to both accounts (or all accounts you added) as long as you're signed into both (or all).

Hope this helps you, Connie.

Sandy keeps getting mail from Google that she has web activity turned on
I keep getting this from Google: "Hello Sandy, To protect your privacy, this is a reminder that you have your Web & App Activity setting turned on." How do I turn it off? And do I need to? I didn't see a problem. I tried clicking on some of the links it gives but I never could figure out how to turn it off. Thanks for the help again.

Our answer
Hi Sandy. Go to this Google page https://support.google.com/accounts/answer/54068?hl=en&co=GENIE.Platform%3DDesktop&oco=0 and right above the instructions to turn Web and app security on or off, you'll see three choices:

Android Computer iPhone and iPad click on Computer (see below):

From that page, you can learn more about what happens when you turn Google Web activity on or off and choose the one that best suits you.

We hope this helps you, Sandy.

Darlene is looking for a good safe service to bring all her finances together in one place
You guys have been so great at bringing us answers for freeware sites for better computing and living. Right off the bat, this may not be in your line of expertise, but one can try... I have been using a very popular freeware financial computer app that has been wonderful for keeping track of all my banking, but they have stopped downloading my most used account. Others are having similar problems with it so it's apparently not my 87-year-old brain. Do you have any suggestions for freeware (or cheap) sites that can help track all my finances in one place? Love you two. You've been a lifesaver over many years. Darlene.

Our answer
Hi Darlene. Thanks so much.

In our opinion, the answer is Intuit Mint. It's the best free financial service that brings together all your accounts in one place. According to Mint, "Mint brings together everything from spending, balances, and budgets to your credit score and more. Access your financial life in one powerful app."

You can download the Mint app for Android and Apple from this page. Or use Mint in your favorite browser in Windows by signing up for a free account here and using Mint on the web via your favorite browser.

We featured Mint several years ago in an answer to a subscriber question, and since then it has been purchased by Intuit (who also owns TurboTax, QuickBooks, Credit Karma, and Mail Chimp).

So, Darlene, take a look at Mint, and if it sounds like something that would work for you, sign up for a free account. You can access it from your Windows computer and your Android or Apple phone or tablet.

We hope this helps you make a good decision, Darlene.
 

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The Public Folder in Windows 10 and Windows 11
Windows 10 and Windows 11

Ever wonder why there is a user called "Public" in your User folder for Windows? It is a very convenient way to share files with other users on your PC. If you have more than one user account on your computer, anything you put in the Public folder will be accessible instantly by all users on the computer. Any user can put files in the Public folder, copy them, move them, edit them, etc.

The general public does not see this folder; just the users on your system and network. And, only those users who log in to their accounts with a password can access it.

You can also set it to share with anyone who logs in on your Wi-Fi network too.

Be sure to pin it to Quick Access so it's easily accessible. Just right-click on the Public folder in C:\ Users and choose "Pin to Quick Access" from the menu.


Above the Public folder in Windows 10.

The Public folder in Windows 11.

Here's some additional info to help you:

By default, any files in the Public folders are accessible by any user on your computer. You will have to turn on Public folder sharing if you want to share the Public folder with other computers on your home Wi-Fi network. If you used the advanced options to give users permission to change and edit files, any changes they make will change the files on your computer.

Public folder sharing is off by default for sharing the Public folder on your network. But the public folder is accessible to all user accounts on the same PC.  So, you do not have to turn anything on to use the public folder UNLESS you also want to share the folder with other computers on your home Wi-Fi network. When Public folder sharing is turned off, only people with a user account on your PC can access them. Other users using other devices or PCs on your network will not be able to access any public folders on your PC when Public folder sharing is turned off.

Public folders allow you to share files with other users on your PC,  or other users on your network. You can restrict how users use files in public folders, or you can allow them full access. It's up to you and how you want to set up Public folder sharing on your PC and/or your Wi-Fi network. 

10 Tips to Help You Prevent Identity Theft
A tip for everyone using the internet

People pay hundreds of dollars a year to companies that claim they can prevent them from having their identities stolen. But no one can protect your identity but you. These identity theft protection services are all reactive - not proactive and many times don't live up to their claims. NortonLifeLock for instance.

Here are ten things you can do to protect your identity and that won't cost you a penny...
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1.) Keep personal information private. Don't share personal information online or over the phone unless you initiated the contact and know the person or organization on the other end.

2.) Don't click links in text messages unless you're positive you know who sent them.  I recently received this scam text "AlertONLlNEBanking! Call NOW (864) 248 XXXX. We have temporarily frozen your account, to prevent FRAUD ID#pn53948ni" This message also contained a link. Don't be a victim. And don't fall for scam calls claiming to be from a government agency like Social Security or the IRS telling you that you can avoid jail time by sending $500 in pre-paid Visa cards (or similar) to them. This seems obvious but last year crooks stole over $250 million from victims using the "pre-paid card" scam.

3.) Use strong passwords and change them regularly. Avoid using easily guessed information like your name or birthdate. Use a password manager like LastPass, BitWarden, or RoboForm to generate and store strong passwords.

4.) Monitor your accounts regularly. Check your bank, credit card, and other accounts regularly to ensure there are no unauthorized transactions. Many credit card companies now offer free credit monitoring, so there's no need to pay a company for credit monitoring services. Here's a list of 15 credit cards offering free credit monitoring services.

5.) Watch out for phishing scams. Don't click on links in emails or text messages from unknown sources, and don't give out personal information in response to unsolicited requests. Remember... banks, credit card companies, and government agencies will never tell you to "click here" to fix or change something with your account. They will tell you to log in to your account and verify or check your info.

6.) Use security software. Use a good, reputable anti-virus/anti-malware, on all your computers.

7.) Don't share personal or sensitive information on social media. Be careful of the information you share on social media... remember that it can be used to answer security questions or steal your identity.

8.) Use two-factor authentication. Two-factor authentication adds an extra layer of security by requiring a code or token in addition to your password.

9.) Be careful when using public Wi-Fi. Avoid using public Wi-Fi networks for sensitive transactions, and make sure your device's security settings are enabled. If you must use public Wi-Fi for sensitive transactions, use a browser-based VPN (Virtual Private Network) that you can turn on and off as needed. There are several good free VPN browser extensions available.

10.) If you're going to be away from home for more than a few days, make sure you contact your post office and have them hold your email - or have someone you trust pick up your mail.

Have You Tried the Windows Weather App?
Windows 10 and Windows 11

The weather: The stuff of novels and movies and warnings and car accidents and wonder and rainbows and you know all the stuff that weather brings and inspires.

We have worked on thousands of computers over the years with our Cloudeight Direct Computer Care service, and one thing we’ve learned is that people love photos, games, music, and WEATHER programs. There are tons of them, 

If you’re using Windows 10 or 11, you don’t need to download any stinkin’ weather programs, we tells ya! What more could you ask than current conditions, extended forecast, sunrise, sunset, moonrise, moonset, moon phase, and record high and low for any date? Average highs and lows for any date. Real-time radar with animation, weather news, and on and on. Besides your location, you can add as many other locations as you want.

Let’s take a gander at EB’s Windows Weather App setup, shall we? Every day’s a cloudy day with EB! See? Gray and gloomy, just like she is! And the air quality is bad!

You can see the forecast for today in detail. Or click on any day in the 10-day forecast range to get the nitty-gritty.  You’ll also find the record high and average high and the record low and average low (not shown). The sun – what there is of it this time of year – will rise (we hope) at 8:12 A.M. when EB will turn over in her $5000 Sleep Number bed and yawns. She’ll text me to make sure I’m working, then she’ll turn over and go back to sleep until noon or so.

Above the regional radar for our neck of the woods. You can animate the radar.  Looks like EB’s going to escape the typhoon coming into Ohio.

You can zoom in or out. Below you can see much of the USA. And you can animate this map as well.

You can even look at the entire USA or other parts of the world.

Or we can see where our summer went — Australia took it! Give us back our warmth!

EB has homes all over the world – she likes to check the weather at all of her vacation homes so she can visit the one where the weather is ideal – depending on whether she wants to play golf, wallow in the sun, or watch girls in grass skirts shaking on the sand …wait that’s me, not EB.

Anyway, she affords all this by paying me a pauper’s wage and forcing me to eat gruel and drink Walmart’s generic version of Kool-Aid.

In case you are wondering, her boyfriend Gustav lives in Lakewood, Ohio. If not for old Gustav, I assure you, Lakewood, Ohio would not be in her favorites.

EB has decided it will be French Polynesia for her next week…and milk of magnesia for me. She is planning on tanning up for Gustav. But wait…

Breaking news! EB just bought some Amazon rainforest property and will be setting up a vacation home there… she wants some really steamy weather to match her steamy demeanor. She also wants to swim in the Amazon doing some hunting (fishing?) for Vandellia cirrhosa, also known as candiru, cañero, toothpick fish, or vampire fish. She doesn’t go fishing for them for food, she does it for sport. She’s a wild one! In case you’re curious, you can read more about candiru and you’ll see.

Looks like she’ll have trouble tanning in the rainforest.  I mean really, it’s the RAIN forest. Look at the weather!

The

Windows Weather app even has a page of weather-related news you can read when you’re not reading about the candiru fish.

All you have to do to set up your Windows Weather app is to click on your start button and click on Weather (Windows 10) or click on the Start button, All apps, Weather in Windows 11. And if you want to be fast and smart, just type WEATHER in the taskbar search in Windows 10 or Windows 11 to open the Weather App.

At the bottom, near the left edge, you’ll see a gear icon. Click the gear icon to set up your location and you’re on the way. If you want to add more locations, click on the Star icon on the left side (see?).

Guess which icon you click if you want to go back to your home (local) forecast? Right, the house! How quaint.

We think you’ll really like the Windows Weather app. It’s the best weather app we’ve tried. We have found its forecasts to be as accurate as The Weather Channel or Accuweather.

EB said she’ll email me from Manaus. We’ll see. Take your rain gear, EB!

Want more tips, tricks, and information?

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Now available: Reg Organizer 9.1

If you purchased or renewed Reg Organizer through Cloudeight within the last 12 months, you're entitled to a free version upgrade to Reg Organizer 9.1. Works great with Windows 10 and Windows 11!

Save $14 on Reg Organizer right now!

Reg Organizer - A Swiss Army Knife of Windows Tools - Works Great on Windows 10!

When in Doubt, Let Virus Total Check It Out

Virus Total is a Cloudeight Site Pick

Many times we email from people asking us if a download is safe. We are familiar with a lot of software but we are not familiar with every program or app you may be wanting to install. If we recommend something we test it is safe and we also make sure the site we send you to download the software is safe.

We use Emsisoft on all our computers, but we never know what someone else is using… it could be AVG, Avast, McAfee, TrendMicro, Norton, or some other antivirus. And sometimes someone using one of the others (not Emsisoft) will write us and tell us their security software found a problem with a file or program we recommended.

So, how do we know the file is safe, even if some antivirus says it isn’t? We use VirusTotal to scan the file with more than 70 different scanners to determine if a file is safe, whenever we have the slightest doubt. The last thing we’d ever want to do is not be certain before we recommend something to you.

Virus Total is free and it’s easy to use. Anyone can use it. You can upload a file to VirusTotal. You can upload a file from your computer to VirusTotal, use a URL (link) to the download file, or you can use the search on VirusTotal to check out a file you’re considering downloading.

Above: VirusTotal is easy to use. You can upload a file from your computer, paste a link to the file, or search for the filename.

Above: VirusTotal scanned this file with over 70 different scanners (including Emsisoft). Two of the scanners found a problem with this file. But none of the others did.

Above: There are more scanners listed but you get the idea, right? You may, on occasion, see where one or two scanners detected a problem with a file you submitted for examination. In the screenshot directly above you can see the file was scanned by all 70-plus scanners and only two found a problem with the file we submitted. Conclusion… the file is safe. When you see this kind of result, you know that the scanner(s) that found a problem is/are reporting a false positive.

So, now it’s time to bring in VirusTotal’s people and have them tell you a bit more about VirusTotal before we send you on your way:

“…VirusTotal inspects items with over 70 antivirus scanners and URL/domain blacklisting services, in addition to a myriad of tools to extract signals from the studied content. Any user can select a file from their computer using their browser and send it to VirusTotal. VirusTotal offers a number of file submission methods, including the primary public web interface, desktop uploaders, browser extensions and a programmatic API. The web interface has the highest scanning priority among the publicly available submission methods. Submissions may be scripted in any programming language using the HTTP-based public API.

As with files, URLs can be submitted via several different means including the VirusTotal webpage, browser extensions and the API.

Upon submitting a file or URL basic results are shared with the submitter, and also between the examining partners, who use results to improve their own systems. As a result, by submitting files, URLs, domains, etc. to VirusTotal you are contributing to raise the global IT security level.

This core analysis is also the basis for several other features, including the VirusTotal Community: a network that allows users to comment on files and URLs and share notes with each other. VirusTotal can be useful in detecting malicious content and also in identifying false positives — normal and harmless items detected as malicious by one or more scanners.

Free and unbiased

VirusTotal is free to end users for non-commercial use in accordance with our Terms of Service. Though we work with engines belonging to many different organizations, VirusTotal does not distribute or promote any of those third-party engines. We simply act as an aggregator of information. This allows us to offer an objective and unbiased service to our users…”

Now it’s time for you to check out and/or use VirusTotal by visiting their Website here.

And here’s a tip from good ol’ Darcy and TC: It would be a great idea to bookmark VirusTotal  – a day will come when you’ll want to use it. 

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The Seeds of Spring

Winter can be tough, especially for those of us who are growing older. Here in the northern part of the northern hemisphere, snow and ice can often isolate us from our family and friends... and even make trips to the store difficult or impossible.

We may have feelings of darkness and despair. The shorter days and long cold winter nights can make it seem as if the sun will never shine again. The never-ending cloudy, gray skies and barren trees make the world feel bleak and empty. Winter is a season of deep sleep and hibernation. It is a time when nature seems to hold its breath, and the entire northern half of the world anxiously awaits the return of spring and its life-giving warmth and light.

Winter can be a tough time for some of us. It seems the world around us has died. The leaves are gone from the trees, the flowers are dead and decayed, and the fields are eerily barren. Most animals have retreated to their dens and burrows, and the countryside is eerily silent and still. The world appears to be in a state of suspended animation.

But even in the darkness and despair of winter, there is hope. Down deep beneath the still and frozen earth, the seeds of spring are waiting...

Read the rest of this essay here...

What's the difference between an app and a program?

An app and a program are both software that can be run on a computer or mobile device, but there are some key differences between the two.

An app is typically a smaller, simpler piece of software that is designed to be run on a mobile device or tablet, such as a smartphone or tablet. Windows apps would be an exception. Apps are usually designed for a specific purpose, such as playing games, checking social media, checking the weather, or managing a calendar, and are available for download through app stores like the App Store, Google Play, or the Microsoft Store.

A program, on the other hand, is a larger, more complex piece of software that is designed to run on a personal computer or laptop. Programs are typically more powerful and versatile than apps and are often used for more advanced tasks such as video editing, graphic design, or programming. Programs are usually downloaded and installed directly from the developer's website or a software download site like SnapFiles or Major Geeks.

Sales of the following products and services help support our newsletters, websites, and free computer help services we provide.

Cloudeight Direct Computer Care: Single Keys, SeniorPass, or Season Tickets - always a great deal. Cloudeight Direct Computer Care is like having PC insurance. Get more information here.

Emsisoft Anti-Malware:  Emsisoft is the only Cloudeight-endorsed and recommended Windows security program. It provides users with a complete antivirus, antimalware, anti-ransomware, and anti-PUPs solution. We offer single Emsisoft licenses and multi-computer licenses at discount prices. Also, we offer our exclusive Emsisoft with Cloudeight installation & setup. Get more information here.

Reg Organizer: Reg Organizer is the Swiss Army Knife of Windows tools. It's far more than just a registry optimizer and cleaner... it's a Windows all-in-one toolkit. Reg Organizer helps you keep your computer in tip-top shape and helps you solve annoying Windows problems. Reg Organizer works great with Windows 10 and Windows 11! Get more information about Reg Organizer (and get our special discount prices) here.

SeniorPass - One year of Cloudeight Direct Computer Care - unlimited sessions! Get more information here.

Windows 10 Customization: Make Windows 10 look and work the way you want it to. Learn more.

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We hope you have enjoyed this issue of Cloudeight InfoAve Weekly. Thanks so much for your support and for being an InfoAve Weekly subscriber.

Have a great weekend... be safe!

Darcy and TC
Cloudeight InfoAve Weekly - Issue #1006
Volume 20 Number 12
January 20, 2023 

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