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Michael has a new Windows 11 computer but can't install anything that is not from the Microsoft Store
I have an HP laptop with Windows 11. I hate Windows 11. Microsoft has it set up so I can't get any apps that are not in the Microsoft Store. So I can't install and use Firefox and other programs, not the "Store". Can you make it operate like Windows 10?

Our answer
Hi Michael. Actually, it's much easier to get out of "S" mode on Windows 11 than it was for those who were stuck in "S" mode in Windows 10. ("S" mode is code for Microsoft STORE, it seems).

To change where you can get apps from...

1. Right-click on the Start button.

2. Click on Settings

3. Click on Apps

4. Click on Advanced app settings

5. In Advanced app settings next to "Choose where to get apps" from "Microsoft Store (recommended)" to "Anywhere".

See the screenshots below...

Now, look at the second screenshot to see the options you have when you click the down arrow to the right of "Choose where to get apps". Your PC is set to Microsoft Store (recommended)" - you want to choose "Anywhere" as shown below.

We hope this helps you, Michael. 

Leslie gets a notification to check her Privacy & Security > Location settings
Good Morning, TC and Darcy. An arrow appeared on the bottom right-hand corner of my screen. It took me to Privacy & Security> Location which had the settings of what apps could access my location. Do you have recommendations on what to keep on? I know I want weather, but not sure of what a lot of the other settings mean. Thanks, Leslie.

Our answer
Hi Leslie. Allowing all programs to access your location isn't a great idea. A weather app needs your location although many weather apps (including the weather app in Windows 10 and Windows 11) let you enter your location manually. If your weather program does, I'd suggest you turn off Location in Windows.

In Windows 11, type LOCATION in the taskbar search and click Enter when you see "Turn off location" appear. In the settings dialog turn the top switch to "Off" to disable location for all apps, or if you're using the Windows weather app, you can make things easier on yourself by leaving the main Location switch turned on, but turning off the switches next to the individual apps for everything but Settings and Weather.

We hope this helps you, Leslie. 

Sharon travels and wants to use a VPN while traveling
I travel on occasion and need to check my banking or I may want to order from Amazon. I know that hotel wifi is not secure, so I would like to know about VPNs. Which is the best? How do I install one? How do I connect with it? Speed issues with free VPNs. What VPNs do you recommend?

I tried to download and use Proton and ended up uninstalling it because I couldn't seem to get it to work. So perhaps some Friday you could explain these things, which you most likely have done before but I wasn't paying attention! Thanks for all you do for us! Sharon N.

Our answer
Hi Sharon. In our opinion, the best way to use a VPN when you're traveling is to use a VPN browser extension that you can turn on and off as needed.

Here are three good browser VPNs we've tested.

These work in Chrome or Microsoft Edge.

CyberGhost VPN

Best VPN by uVPN

Browsec VPN

If you're using Firefox:

CyberGhost VPN

Browsec VPN

Once you've installed the extension, you can turn it on and off...

In Chrome, open Extensions by typing

chrome://extensions/ in the address bar and pressing Enter.

In Edge, you can open Extensions by clicking on the 3 horizontal dots icon in the top right-hand corner and clicking "Extensions" in the drop-down menu

In Firefox you can access extensions by typing about:addons in the address bar and pressing "Enter".

Having a VPN extension (add-on) installed in your browser allows you to quickly turn it on (and leave it on) for extra security when you're traveling, yet you can quickly and easily turn it off when you're at home.

We hope this helps you decide, Sharon.
--------------
Sharon wrote back: "Hi, TC. What a great and fast reply and suggestions. I bounce between Chrome and Edge, so I'll install it on both. After my failed attempt, I was going to buy a short connector (iPhone lightening to C connector) to tether my iPhone to the laptop and use my hotspot. Your way is much easier. I really appreciate the time you spent on sending all the detailed information to me. You are the best! Sharon." 

Anne doesn't want to have to use a Windows password
I am using Windows 10. How can I avoid typing a password at Windows startup?

Our answer
Hi Anne. If you sign in to Windows with a Microsoft account, you need to use a password or PIN. Your password/PIN helps keep your account safe and secure...not only from others who might have physical access to your computer but also protects your computer from unauthorized remote access. For security, you should not remove the password from your account. You can use a PIN instead of a password, which is much better than no security at all. See this page to learn how to set up a PIN to log into Windows 10.

If you're using a local account and not a Microsoft account you can log in without a password or PIN -- see our tutorial on this page.

Our advice is if you don't want to use a password, use a 4-digit PIN to log into Windows for your own safety and security.

This week we gladly helped over 40 of you with your computer problems by email.

Make a small donation and help us help you!

Brenda is worried about using LastPass
I have had LastPass since 2017 and my subscription is up in 30 days. They have been having breaches and I am wanting to change my password manager. Do any of the other password protectors have apps for iPhones or extensions on Chrome? I have so many passwords, it would take all day to go in and change all my passwords and how would I even do that? I am going to be lost without LastPass, but I don't want to feel unsafe using them.

Our answer
Hi Brenda. The hyperbole machine, always in search of web traffic and clicks, went wild with the problems with LastPass and made it seem like hackers had hacked the LastPass servers and all users were at risk. But actually, this is not so. A hacker could have your user ID and all your passwords, but without your master password to decrypt your passwords, those passwords are useless.

LastPass does not (and never has) store users' master passwords on their servers. And when you sign up for a LastPass account you're warned not to lose your master password because LastPass does not keep a copy of it or know what it is... so there's no way for you to retrieve a lost master password - and no way for any hacker to retrieve it either. If you used a weak master password, there is a chance hackers could guess it but with millions of LastPass accounts, it's hard to believe any hacker, who wanted to make money fast, would ever bother even attempting this - there are more efficient and easier ways for hackers to steal personal information - phishing being the primary one (and the easiest one).

But if you still want to change password managers, Bitwarden is a good option. It's easy to import your LastPass data into Bitwarden (see this page). Additionally, they also make a Bitwarden app for Apple and Android devices.

We hope this helps you and eases your mind too.
----------
Brenda wrote back: "I appreciate your taking the time to ease an old woman’s mind. Thank you so much and God Bless you! Brenda." 

Daniel's email notification always shows one unread message in the inbox even though there are none
Hello to both of you. Always happy to read your posts every day. I learned many things from you. A big thank you. Here is my problem: The blue email envelope in the taskbar has the number 1 circled on the envelope. So that means I have an email. The problem is that even though I have no messages in my email, I still can't make the 1 on the envelope disappear. I shut down my computer for 10 minutes and the problem is still there. What can I do to make it go away? Do you have an idea for me? Regrettably, we are unable to send you a photo. Because a picture is worth a thousand words. I am French Canadian so excuse my English, I did the best I could. Yours. Daniel.

Our answer
Hi Daniel. Your English is better than many Americans :-) I'm going to be doing a lot of "guessing" here since I don't know what mail program you are using. I'm going to guess that you're using the Windows Mail app.

Is the Mail App Icon pinned to the taskbar?

Do you have the "Show People on the Taskbar" Enabled?

Do you have Settings > System > Notifications turned on?

If you have the mail app pinned to the Start Menu, unpin it.

Try opening the mail app and selecting the settings icon.

Select "Notifications" in the list and then "Turn OFF show notifications."

Right-click on the taskbar and choose "Taskbar settings" and turn the switch next to "Show badges on taskbar buttons" to the "Off" position.

Open Settings >Personalization >Lock Screen

Turn OFF get fun facts & tips .....

Under "Choose which apps show quick status on the lock screen" make sure nothing is selected. If some are make sure to deselect them.

In Settings >Accounts > Sign-in options > Privacy... turn off "Show account details such as my email address on the sign-in screen".

If you use Gmail and or Outlook.com/Hotmail log into your account(s) on the Web and make sure you have no unread messages there.

Open the Mail app and then sync both accounts and restart Your PC

After the restart pin the mail app to the taskbar again.

Since I've never seen this problem before, I'm just going through everything I would try if I were working on your PC. I know it seems like a lot of "stuff" but I'm covering everything I can think of that would cause the number 1 to appear on the mail icon if you do not have any unread emails.

We hope this helps you get the circled number one off the mail icon in your taskbar, Daniel.
---------------
Daniel wrote back: "Hi TC. You're the best! I knew I could count on you guys. The problem was solved when I synchronized my two email accounts. I often invite my friends on Facebook to be part of Cloudeight. (Merci beaucoup.) Again a big thank you for your help.
Best wishes, Daniel."

Stanley says we should have mentioned Google Sheets.
In the question, you answered "Diane is looking for a free or cheap MS Excel Replacement," I was surprised that Google Sheets did not get a mention. I have used it for a long time and as a basic spreadsheet have yet to find anything that I could not use it for. I also use Google Docs and also found it more than adequate. Regards, Stanley.

Our answer
Hi Stanley. You're right. We should have included Google Sheets and Google Docs in our answers. So we'll put this answer to you in the newsletter so everyone will know about Google Sheets as a good alternative to Microsoft Excel. And acknowledge our error of omission. I will also pass along your recommendation of Google Docs to all those who have Google accounts. And anyone who has a Gmail address has a Google account.

Thanks for reminding us, Stanley.
 

This week we gladly helped over 40 of you with your computer problems by email.

Make a small donation and help us help you!

How to Use Your Browser's Incognito (or Private Mode) to Troubleshoot Browser Problems
Windows 10 and Windows 11 (Chrome, Edge, and Firefox users)

We are going to start by using Chrome as an example, but the same basic principle applies to Edge and Firefox as well.

If you are having problems with Chrome, the easiest way to make sure that it’s not a browser extension causing your problem(s) is to open Chrome in Incognito mode. To open Chrome in Incognito mode, right-click on its shortcut and choose “New incognito window”, or click on the Settings icon (3-vertical dots) and choose “New incognito window”.

Incognito mode disables all extensions automatically*. Try browsing with Chrome in Incognito mode for a few minutes and see if you still have the same problems. If you don’t have any problems while using Chrome in Incognito mode, then chances are good that one of your extensions is causing your problem(s). You can enable each extension, one at a time, until you find the culprit that’s causing your problem(s). You can then choose to leave the extension disabled, remove it, or check to see if there’s an updated version.

If you’re still having problems, then it’s most likely not a problem caused by a browser extension. In that case, you might want to consider resetting Chrome by following the instructions on this page. That page also has instructions for fixing Chrome by completely removing Chrome and reinstalling it. If you choose to re-install Chrome, be sure you export and save your bookmarks first – otherwise you’ll lose them. To learn how to save your Chrome bookmarks, see this Cloudeight tip.

*Incognito mode in Google Chrome, disables all extensions except ones you have explicitly chosen to allow in Incognito mode. Most of you shouldn’t have to worry about that.

Do you use Edge or Firefox? You can use this tip too!

This tip will also work in Edge in its “InPrivate” mode and in Firefox in its “Private” mode. You can launch Firefox in Safe mode too. Open Firefox, click on Help > Troubleshooting > Start in Safe Mode. 

Five Little Windows Tricks
Windows 10 and Windows 11

1 — Copying the contents of a Windows dialog box.

Do you want to copy the contents of a Windows dialog box? Just click anywhere inside the box, press Ctrl + C, open Notepad, and press Ctrl+V.

2  — Navigate to your “home” folder in Windows.

The Windows 10 and Windows 11 your home folder is the default folder for your username which contains folders like “Pictures”, “Music”, “Documents” etc. Would you like to get to your “home folder” fast? OK!

Press the Windows Key + R and type “.” in the Run dialog and press Enter. That’s quotation mark, period, quotation mark – just to make it clear. This takes you right to your home folder – just like that.

3  — Want to get the full scoop about your Windows system?

Press the Windows Key + R

In the run dialog type MSINFO32

Press Enter.

There you go… everything you ever wanted to know and more!

4 — Find out the date Windows was installed.

Type CMD in the taskbar search and then press Enter to open the Command Prompt.

At the prompt type:

systeminfo | find /i “Original”

Press Enter.

Above: Windows 11 was originally installed on this computer on 5/16/2022 or for those of you in other parts of the world on 16 MAY 2022.

Please note: If you reinstalled Windows, then this will show you the date you reinstalled it, not the original date Windows was installed on your PC. But it’s still a great way to see how “old” your current Windows installation is.

5 — A quick way to see all the programs starting with Windows.

1. Press the Windows key + R.
2. In the Run box type WMIC and press Enter
3. In the Command prompt which opens you’ll see wmic:root\cli>
4. At the prompt type startup and press enter
5. If you did all that correctly, you’ll see a list of programs that start with Windows (shown below)…

as well as their installation directories.

And that’s all there is to it!

A little reminder!

When typing any of the commands shown in this article please remember that they must be entered exactly as shown or, boo hoo, they won’t work. So please feel free to copy and paste any or all of the commands shown in the article above. Remember we tested this command on both Windows 10 and Windows 11 and they do work.

How to Change the Default Search Engine in Chrome, Edge, or Firefox
Windows 10 and Windows 11

We have recently had a lot of folks asking us how to change their browser’s default search engine. In this tip, we’ll show you how to change your default search engine on the desktop (Windows) versions of the three most popular browsers, Google Chrome, Microsoft Edge, and Mozilla Firefox. This tip is for Windows 10 and Windows 11.

Google Chrome

To change the default search engine in Google Chrome, follow these steps:

• Open Google Chrome.
  
• Type or copy & paste chrome://settings/search
  in the address bar and press Enter.
  
  
  
  
• Scroll down to the “Search engine” section and click on the down arrow to the right of “Search engine to be used in the address bar”.
  
  
  
• In the “Search engines” list, click on the search engine you would like to use as your default engine when you search from the Address bar. (See screenshot above”
  
• Next, click on “Manage search engines and site search”
  
• Under “Search engines”  click the 3 horizontal dots to the right of the search engine you want to use and click “Make default” (see screenshot below):
  
  
  
• Close the “Settings” tab and your new default search engine will be used from now on.

Note: If you don’t see the search engine you want to use in the list, you can add it by clicking on the “Add a new search engine” button and following the on-screen instructions.

Microsoft Edge

• Type or copy & paste edge://settings/search in the address bar.

  

• Scroll down the page until you find  “Search engine used in the address bar”.

  

• Next, click the little down arrow (see screenshot above) and choose whichever one you want. The default choices are Yahoo, Google, and DuckDuckGo.
  
• You can add more search engines if you want but those choices should be enough to get you started.

Mozilla Firefox

• Type or copy & paste about:preferences#search in the Firefox address bar.
  
  
  
  
• Under “Default Search Engine” click the down arrow next to the current default search engine (see screenshot below)…

  

• Select the search engine you want to set as your default from the menu that appears.

  

• After you make your choice the search engine you chose will be your default.
  
• As with Chrome and Edge, Firefox allows you to add more search engines to the list of search engine choices.

And now you know how easy it is to change your browser’s default search engine.

Want more tips, tricks, and information?

We have thousands of Windows tips, tricks, and more on our InfoAve website.

Subscribe to our free InfoAve Daily newsletter.

Now available: Reg Organizer 9.1

If you purchased or renewed Reg Organizer through Cloudeight within the last 12 months, you're entitled to a free version upgrade to Reg Organizer 9.1. Works great with Windows 10 and Windows 11!

Save $14 on Reg Organizer right now!

Reg Organizer - A Swiss Army Knife of Windows Tools - Works Great on Windows 10!

Maybe You Don’t Need a Huge Office Program…Maybe All You Need Is One of These

Three Excellent Free Word Processing Programs for Windows 10 and Windows 11

If you don’t need to create spreadsheets or make fancy presentations, then maybe all you need is a word processor. 

If you need to open or work with MS Word Doc and Docx or if you need to save your work in Word .doc or .docx format, you can download one of the many free “MS Office” alternatives such as Open Office, Libre Office, and many others. These free office suites are great if you need some or all the functionality of the programs that come with MS Office. But what if you don’t use Excel or PowerPoint or any of the other programs that come with MS Office or the free alternatives?

What if all you really want and need is a good word processor? One that can open Word documents and save files as Word documents that even your friends with Microsoft Office can read. How about a word processor that not only opens and saves documents in MS Word format but edits and saves files in PDF format?

Today we are featuring three excellent free word processors that don’t require you to download a lumbering 300 MB office suite or spend money on Microsoft Office. These word processors work with many formats – including MS Word.

We’ll start with the one you already have but probably won’t ever use.
——————

WordPad

The venerable old WordPad isn’t the same WordPad you remember from  Windows XP or Windows Vista. Nope. It’s grown up to be quite a nice word processor that can open Microsoft Word doc and docx files as well as Open Office files, text files, and more. And while it can’t save files in MS Word format, it can save files in RTF (rich text) format which can be opened in almost any word processor – including MS Word.

WordPad is already on your computer. To open it on Windows 7 or Windows 8, press Windows Key + R and type the word WRITE and press Enter.

If you’re using Windows 10, just type WordPad in the taskbar search and press Enter.

Above: MS Word .docx file open in WordPad on Windows 11.

Once WordPad is open you right-click its icon on the taskbar and choose “Pin to taskbar”. Then you’ll always have a shortcut to WordPad handy.

——————-

AbleWord

A free word processor and PDF reader & editor all in one. Easy to use, familiar interface, and lots of features. Opens, creates, and edits MS Word .docx and .doc. AbleWord can also save Word documents as PDF and PDF documents as Word documents.

Here’s some info from the developer:

“Edit PDF files as simply as Word® documents

There are a few free Word Processing packages available for Windows but none come close to the features offered by AbleWord. It is highly compatible with popular document formats including DOC & DOCX but AbleWord can also open and save as a PDF which makes it a very useful tool to have.

AbleWord can read and write the following file types:

Microsoft Word® (doc, docx)
Adobe® PDF (pdf)
Rich Text (rtf)
Plain Text (txt)
HTML (html, htm)

AbleWord is very simple to install and use, it is commonly used as a PDF Editor and also for converting PDF to Word® but of course it is also a splendid Word processor and supports most of Microsoft Word® features.”

Above: MS Word .docx file open for editing in AbleWord.

AbleWord is free for home and business use. The download is small, and the installer is clean. Great program.

You can read more about and/or Download AbleWord from here.

—————-

Jarte 6.2

Jarte is a Windows word processor that can read and save your word processing gems in Word format in .doc or .docx format. You’ll need to install the Microsoft Office Compatibility Pack if you want to save in .docx format. But that’s no big deal because when you try to save a document as .docx, Jarte gives you a link to download it. Once you install it, reopen Jarte and you’re in business.

Jarte has a lot of features; here are a few of them

Fully compatible with Windows 10 and Windows 11. It works on both 32-bit and 64-bit computers.

Tabbed interface to provide easy access to open documents

Opens files with file extension RTF, file extension DOC, and file extension DOCX

Fast start-up

Compact screen size

Can be run directly from a pluggable USB flash drive

High-quality spell checker with custom user dictionary

And much more.

And for those who have problems with their eyesight or who are blind, Jarte offers this:

Jarte has become a particularly popular word processor for the blind community due to its special screen reader mode. When Jarte detects the presence of a running screen reader program it starts in screen reader mode with an interface that is specifically designed to maximize accessibility via screen reader programs. An example of Jarte’s screen reader friendliness is its pop-up menu-driven spell check feature which directs the screen reader to audibly spell out misspellings and spelling suggestions. Jarte Plus also provides an optional audible notice when it detects a misspelled word has just been typed. Jarte is committed to being a great word processor choice for the visually impaired.

Above: MS Word .docx file open for editing in Jarte.

We first recommended Jarte back in 2011. Now here it is 2023 and Jarte is still a great word processor. And while Jarte says it works in Windows 10, it works great in Windows 11 too. We know because we tested it.

You can read more about and/or download Jarte from here. 

Don't have a Cloudeight SeniorPass? It's a great deal. Learn more here.

On Dreams and Life

The first thing I notice is the smoke, the smell of it. An acrid, viscid stink overwhelms my senses and crawls over and into me like a billion ethereal tendrils. The fear grows inside. It is a grotesque unyielding fear. It saturates me and makes it nearly impossible to open my eyes. My eyelids are heavy with terror.

I am sick to my stomach. I hurt so badly I want to die.

With substantial effort, I force my eyes open and I see a wall aflame and dripping molten sheet rock silvery and mercurial. It is the central wall of this room, a strange dark room with which I’m unfamiliar. The wall is holding for now, the ceiling it supports bends in a convex arch and I know I must get out of this room before the ceiling collapses and buries me under its weight and I either die from being crushed to death or incinerated in the flames.

But I cannot move. I’m frozen with indecision and indecision is the only decision I can make.

I look down and I realize I can’t see the carpet, yet I can feel it with my feet. It’s covered with serpentine, undulating rivers of gray and white smoke. The light and dark patterns make it appear as if the floor is covered with a nest of...

Read the rest of our essay here...

Ads are not malware, viruses, or ransomware, we tells ya!

Not a week goes by that we don't receive two or three emails from frantic readers who have been tricked by a tech support scam  into thinking they've been hacked -or that their computer is full of viruses, malware, and all sort of other scary-sounding stuff.

Many times they blame their security software for letting these bogeymen through their defenses. But that's not what happens. What happens is simply panic. Panic overrides logic and causes the brain to think erratically. Panic has always been one of the biggest enemies of common sense - and scammers know this. And they'll use it against you. Scammers know how to make ads that look like popups and make popups look like they are coming from your own computer.



The above is an example of a tech support scam popup that appears to be coming from the victim's computer. If you fall for these kinds of scams, call the number on the pop-up  and give these criminals your credit/debit card number you stand to lose several hundred dollars. So if you do get tricked into giving criminals your credit or debit card info, it's really important that you call your bank or credit card company right away and tell them you were scammed. Most of the time you can have the charges removed.

If you're not sure what a tech support scam looks like or what to do if this happens to you, please see this page for some examples and screenshots of tech support scam popups and tips on what to do if you see one, as well how to get rid of them. It's really important that you look at the examples of tech support scams so that you can recognize them when you see them. The more you know about these kinds of scams, the less likely it is that you'll panic. And if you don't panic, and if you read this article, you'll know exactly what to do if this happens to you.

There is nothing more basic than helping you stay safe on the Internet. And that's what we're always going to do!

Sales of the following products and services help support our newsletters, websites, and free computer help services we provide.

Cloudeight Direct Computer Care: Single Keys, SeniorPass, or Season Tickets - always a great deal. Cloudeight Direct Computer Care is like having PC insurance. Get more information here.

Emsisoft Anti-Malware:  Emsisoft is the only Cloudeight-endorsed and recommended Windows security program. It provides users with a complete antivirus, antimalware, anti-ransomware, and anti-PUPs solution. We offer single Emsisoft licenses and multi-computer licenses at discount prices. Also, we offer our exclusive Emsisoft with Cloudeight installation & setup. Get more information here.

Reg Organizer: Reg Organizer is the Swiss Army Knife of Windows tools. It's far more than just a registry optimizer and cleaner... it's a Windows all-in-one toolkit. Reg Organizer helps you keep your computer in tip-top shape and helps you solve annoying Windows problems. Reg Organizer works great with Windows 10 and Windows 11! Get more information about Reg Organizer (and get our special discount prices) here.

SeniorPass - One year of Cloudeight Direct Computer Care - unlimited sessions! Get more information here.

Windows 10 Customization: Make Windows 10 look and work the way you want it to. Learn more.

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We hope you have enjoyed this issue of Cloudeight InfoAve Weekly. Thanks so much for your support and for being an InfoAve Weekly subscriber.

Have a great weekend... be safe!

Darcy and TC
Cloudeight InfoAve Weekly - Issue #1010
Volume 20 Number 16
February 17, 2023 

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