Cloudeight InfoAve Weekly

Cloudeight InfoAve Weekly
Issue #998
Volume 20 Number 4
November 25, 2022

Dear Friends,

Welcome to Cloudeight InfoAve Weekly Issue #998. Thank you very much for subscribing and for being a part of our Cloudeight family. We appreciate your friendship and support very much!  Please share our newsletters and our website with your friends and family.

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Happy Thanksgiving from Darcy & TC!

We hope you're all enjoying this Thanksgiving weekend. Today's edition of InfoAve Weekly is a review edition. On major holiday weekends, we publish a review edition featuring some of the best content from previous issues of Cloudeight InfoAve Weekly. This gives us some time off so we can enjoy the holiday weekend with our friends and family and gives you a chance to review some of the best questions & answers, tips & tricks and more from past editions of this newsletter.

We hope you enjoy this special edition of Cloudeight InfoAve Weekly. Have a safe and happy Thanksgiving weekend!

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Cloudeight 2022 CyberWeek DealsCyberweek Special! Save $20 on a Cloudeight SeniorPass!

Our Cloudeight SeniorPass is valid for unlimited computer care & repair for one computer for 365 days - starting with the first time you use it. The clock does not start ticking until you use your SeniorPass for the first time. A great deal that just got better during our CyberWeek sale!

Having a SeniorPass is just like having insurance for your computer. Our SeniorPass is always affordable, but during our CyberWeek sale you can get a SeniorPass for just $79. With a Cloudeight SeniorPass you can get help with almost any computer problem whenever you need it and as often as you need it. Plus, our SeniorPass gives you the option of Anytime Support! If you request it, we can set up unattended sessions for you so all you have to do when you need help is let us know. We're here to help you.

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Our Cyberweek prices are good through December 5, 2022.

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Terry's right-click function on Windows 10 no longer works

The right-click function on my Windows 10 laptop has stopped working. It is driving me crazy because I used that feature all the time. I really miss being able to quickly right-click when I need to. I have been using Windows 10 for 3 years and I have never had any trouble with it until now. Do you have any advice for me? Thanks, Terry.

Our answer
Hi Terry. Have you tried this simple fix?

1. Shut down your PC completely (all power lights off)
2. Wait for 4 or 5 minutes.
3. Turn on your computer.
4. Let Windows 10 load completely.
5. Try your computer and check to see if you still have problems.

If you still have the right-click problem, follow the alternate instructions on this page.

I hope this helps you, Terry.
Terry wrote back: "It Worked! Thanks a lot. I can't believe that just by shutting off my computer for a few minutes fixed my annoying problem. You guys are great! Thanks, Terry"

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Colin says all his Gmail contacts disappeared
Dear Darcy and T.C. I have had this happen a few times but managed to resurrect the details the hard way. I am referring to disappearing contacts in Gmail. Today just reminded me of the problem when I went to contact an old friend and lo and behold, found nothing... I looked for another and got the same result.

I had a look on my Android phone and needless to say, got the same thing. Is there a way I can get those contacts back?

Love your work and effort for those of us who are slowing down in this hurry-up world. There's an old saying I remember from a long time back and it goes something like this. "The hurrier I go, the behinder I get" and it certainly applies to me. Regards, Colin.

Our answer
Hi Colin. Thanks for your nice comments.

You can try this trick to restore contacts that have been deleted within the last 30 days from your Gmail account on your Windows computer.

Login to Gmail

Click on the 9-dot-square icon near the top-left

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Click on "Contacts" in the Apps menu...

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In Contacts, click on the gear icon and select "Undo changes".

You can only restore back 30 days... you'll have to type 30 in the "Days" field near the bottom. And then click "Undo".

In Contacts, click on the gear icon and select "Undo changes".

You can only restore back 30 days... you'll have to type 30 in the "Days" field near the bottom. And then click "Undo".

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This will restore any contacts deleted within the last 30 days. It will also delete any contacts added during the last 30 days. If you've added contacts in the last 30 days, it would be a good idea to export your contacts to a CSV file before proceeding.

For Android phones see this Google support page. We hope this helps you, Colin. 

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Lee asks about RoboForm
Dear TC and Darcy. For once I don't have a problem, just a query for the future! I use RoboForm and have done so for years. If and when I have to change my computer between now and 2025, is there an easy way to save all my passwords for when I reinstall RoboForm onto the new computer? I am using the free version. Thanks for all your past help and in the future. Best regards, Lee.

Our answer
Hi Lee. I (Darcy) use RoboForm and have for years. I use the "RoboForm everywhere" account so I can access it on my phone, on the web, and on both of my Windows computers. I'm not 100% certain that you have all the same options with the freeware version of RoboForm, but I'm betting you do.

Try this: From the RoboForm icon in the taskbar, right-click and choose Options. When the window opens, choose "Account and Data" from the menu list on the left

When that opens you will see an "export" option. Export your data and be sure to save it in a safe place (USB flash drive, external drive, etc.). I use Microsoft OneDrive so that when I am on another computer, I have access if needed.

Now, if you change computers or need the data, do the same thing as above, but this time choose "Import". Then browse to the location where you saved the exported file. Or, right-click on the RoboForm icon in the taskbar and choose "Tools" > "Import".

Hope this helps and thanks for being with us, Lee.

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Gordon says he's been hacked
Hi TC. I have a question about security and hacking. This event has happened to me for the second time in the past month or so. I have been online when all of a sudden. my entire screen goes to black, and in white, very large letters, I get a message that says that I am getting a download of a security upload and it also says "don't turn off your computer". I immediately cut the power off and leave the computer for 5 minutes or so. When I reboot, the computer functions normally and after a malware scan with Emsisoft, I am informed that nothing is amiss. I am so happy that I renewed my annual subscription just a couple of weeks ago with you. I wonder if you are familiar with what appears to me to be a hack and if you can provide a small bit of information about it. Again, thank you for always being there for so many folks. Gordon.

Our answer
Hi Gordon. This is not being hacked, this is a scam advertisement. It's not coming from your computer it's coming from the Internet. It's a specially-made page that can make your screen go black, causing flashing colors and loud scary sounds. The point of It is to pretend the perps are scanning your computer and inevitably they'll find hundreds of errors on your PC which, they'll tell you, only they can fix if you call their toll-free number and/or download their software.

Emsisoft is not an ad-blocker and since the ad itself is not dangerous - only dangerous if you call the toll-free number and pay the scammers to "fix" your computer which they'll do by convincing you to let them remotely connect to your computer and install worthless software that you'll end up paying hundreds of dollars for.

We've seen this happen to people many dozens of times over the last few years and it's even happened to me a couple of times. The best way to handle it is to press ALT+F4 to close the ad and the browser. Just be sure not to allow the browser to reopen the pages that were open when you shut it down or you'll be right back to the problem. You should also clear your browser's history and install uBlock Origin - an ad blocker and browser extension available for most browsers - that can often prevent these kinds of tricky and scammy ads.

We hope this helps you, Gordon.

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With our Cloudeight Direct Computer Care service, we connect directly to your computer via the Internet to fix your computer problems, remove viruses or malware, optimize your PC and more. You never have to leave your home or leave your computer with a stranger. You'll be invited to watch us while we fix your Windows computer. And, we can fix your computer regardless of where you live. Our Cloudeight Direct Service is available worldwide. We offer world-class computer care services from the company you trust.

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Linda constantly has to sign back in after automatically being signed off Windows 10
Thank you for all you do for us. If I don't move the mouse for 30 seconds, I get signed off. This is very frustrating. Can you give me advice about this? Thanks, Linda.

Our answer
Hi Linda. Assuming you don't use a screen saver, right-click the Start button and click Settings. In Settings, click 'Accounts'. In your account, click on "Sign-in options" on the left. Under "Require sign-in" under "If you've been away, when should Windows require you to sign-in again?" Click the down arrow, and choose "Never".

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And if you are using a screensaver, you'll still need to follow the instructions above, first, then continue as below:

Type Screen Saver in the taskbar search - when you see "Change screen saver" in the results, press enter.

In the Screen Saver dialog that appears, uncheck the box next to "On resume display logon screen", then click "Apply" and "OK" to save the settings.

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The next time your screen saver comes on, you won't have to log into Windows when you're ready to use your computer again.

The "Sign-in Options" dialog is the same in Windows 10 and Windows 11

We hope this helps you, Linda.
Linda wrote back: "It worked. I changed the wait time for the screen saver and unchecked the box. I changed the wait time to 14 minutes. I may make it longer. It didn't affect the pictures that I had set up for the screensaver. It's so nice not to have my computer signed off while I did something else for a few minutes. You and EB are great. I don't know where else I could get such complete information about computers and software. Thanks, Linda." 

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Jean wants to know if Windows 10 and Windows 11 have built-in encryption
A simple question: Do Windows 10 and Windows 11 have built-in encryption and if so how much? I'm just curious.

Our answer
Hi Jean. Windows 10 and Windows 11 Professional have BitLocker (encryption) available, but not turned on by default. It's quite robust. If you want to learn more about BitLocker, see this Microsoft page.

Windows 10 Home edition and Windows 11 Home edition do not have BitLocker. Most home users use Windows 10 / Windows 11 Home edition and not Windows 10/11 Professional.

Those using Windows 10 or Windows 11 Home edition who want to install encryption software can do so, there's plenty of it out there, some of it free. We don't currently have any recommendations for 3rd-party encryption software. If you're interested, see this TechRadar article.

We hope this helps you, Jean.

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Kenda can't find Adobe Reader on her PC
I have been a fan for a long time. I tried to download a file only to find no Adobe on my computer. I have spent several hours on this problem without any answers. Any help you can give would be greatly appreciated. Thank you, Kenda H.

Our answer
Hi Kenda. Abode products usually don't come pre-installed on Windows 10 or Windows 11 PCs. If you're talking about Adobe Reader, it's not necessary anymore because you can open PDF files with any modern browser. Windows comes with Microsoft Edge and Edge will open any PDF file so you can read it. You can also open PDF files with Chrome, Firefox, Opera, Brave, and many other browsers.

If you still feel you need Adobe Reader you can get it free here - but be forewarned Adobe will try to install McAfee Security Scan and McAfee Safe Connect, two useless McAfee products basically used to goad you into installing McAfee antivirus. So, if you do decide to get Adobe Reader, be sure to uncheck the McAfee boxes on the page before downloading. And we've had people who claimed they've unchecked those boxes and still got the McAfee products.

We hope this helps you, Kenda.

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Take advantage of our CyberWeek SeniorPass + Emsisoft deal right now!

Offer is valid through Monday, December 5, 2022. 

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Cloudeight InfoAve Premium -Tips & Tricks

Optimize Your Browser’s Bookmarks Bar by Using Icons Only
A tip for everyone using Chrome or Edge

This tip will work with any bookmark in your bookmarks bar that already displays an icon. Microsoft Edge calls bookmarks “Favorites” and the bookmarks bar the “Favorites bar” – but bookmarks and Favorites are the same things.

You can only use this tip on bookmarks or favorites that already display an icon.

Google Chrome

Here’s how to show icons only in Chrome’s bookmarks bar.

1. Right-click on the shortcut you want to make an icon only & click “Edit” from the right-click dropdown menu.

Cloudeight Chrome Tips

2. Highlight the bookmark’s name and delete it. Then click Save.

Cloudeight Chrome Tips

3. I’ve done several of my Chrome bookmarks this way to show you what it looks like and how much space it saves.

Chrome tips by Cloudeight
The Apps icon/name, as shown in the screenshot above at the far-left edge, cannot be edited. But as you can see, I’ve changed five of my bookmarks to icons only and it saves a lot of room which means you can display more bookmarks on the bookmarks bar that are always in sight.

The bookmarks are (in the screenshot above) from the left: “Clear Chrome Data settings”, my main banking site, my secondary bank, the Cloudeight InfoAve site, and our Emsisoft web portal. You can see without the descriptive text, they take up a lot less room.

Microsoft Edge

Here’s how easy it is to show icons only in Edge’s Favorites bar.

This tip was suggested by Gary B. Thanks to Gary for sending this tip to us.

Right-click on any Favorite in the Microsoft Edge Favorites bar and click “Show icon only” in the drop-down menu that appears.

Microsoft Edge tips by Cloudeight

Look how nice and neat the Favorites Bar looks with icons only – and you have a lot more room for a lot more “Favorites” on it also.

Microsoft Edge tips by Cloudeight

Keep in mind there are some limitations – you can only do this with bookmarks that already display icons.  

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Using the End and Home Keys
Windows 10 and Windows 11

Darcy reminded me this morning to remind you about the End and Home keys and how handy they are and how much time they can save.  But it seems that many people don’t know they even have End and Home keys on their keyboards or how those 2 keys can save you time.

First of all, you’ll have to locate the End and Home keys on your keyboard. There are so many different keyboard layouts and the location of the Home and End keys varies between laptops and desktops and even between computer manufacturers and models.

We’re going to show you a couple of places to look. But keyboards vary, so you may have to look closely at your keyboard to find the End and Home keys.

Here are 2 examples:

Cloudeight Infoave Windows tips

Cloudeight Infoave Windows tips

Once you find the Home and End keys on your keyboard…

The Home key takes you to the top of a web page or document; the End key takes you to the bottom of a web page or document.  In some programs, you will need to use CTRL+Home and CTRL+End to move to the top or bottom of a document. And some laptop keyboards require you to use the fn key + CTRL + Home or fn key + CTRL+ End key to access the Home and End keys.

Anyway, using the Home and End keys (or CTRL+Home and CTRL+End) saves you time by taking you directly to the top or the bottom (or the end) of a webpage or document instantly.

If you want to get to the top or bottom of a page or document quickly, this is a little trick you won’t forget.  

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A Quick Way to Rename All Files In a Folder
Windows 8.1, Windows 10, and Windows 11

Here’s a quick, easy and useful tip. If you have a folder full of files with arcane names that do not describe what the files are, you can quickly rename all files in a folder with descriptive names. This trick is very handy when you have a folder of photos from your camera. Most times files that come directly from your camera have obscure names that don’t describe the photos. But you can fix that by quickly renaming all the files in the folders using this tip.

Open the folder where the files you want to rename are located. Highlight one file and then press CTRL+A to select them all. Next, press the F2 key to rename one of the files in the list and give the file a new name. Then press Enter. Windows will automatically rename all the other files in the folder with the name you typed, appended with (1), (2), (3) and so on after the file name.

For this example, I chose a folder full of files with names that meant nothing to me. But suppose these were all pictures from a special trip to Niagara Falls. It would be useful to at least have the word “Niagara” in the file name, right? So, I pressed F2, renamed one file “Niagara'” then  pressed “Enter” and watched as Windows renamed the rest

It’s easy – see?

Cloudeight InfoAve Windows Tips & Tricks

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Take advantage of our CyberWeek SeniorPass + Emsisoft Multi-PC license deal right now!

Offer is valid through Monday, December 5, 2022.  

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Cloudeight InfoAve Premium -Tips & Tricks 

Make Your Own Christmas Cards

Then print or send your cards by email

Yesterday, we spend quite a bit of time looking for a free site where we could create Christmas cards to download and print. We looked for a site that allows users to upload pictures and use them in their Christmas cards. We also wanted a site that gave users a large selection of Christmas card templates to help great them started. After being disappointed many times by sites claiming to be free, then wanting to charge users for the good stuff, we found Greetings Island.

Not only did Greetings Island offer everything we were looking for – they also allow users to send eCards by email. And they’re even animated. They offer all kinds of cards, birthday cards, Valentine’s cards, friendship cards, sympathy cards, and more. But the Christmas season is here (almost), so we’re focusing on Greetings Island’s Christmas cards

Greetings Island - Cloudeight Site Pick

First, you’ll notice that you’ll have the option of choosing to create a folded card – like you would buy in a store or a flat card you can download as an image. Unless you have a reason not to, we suggest you choose “Folded”. Not only can you download and print your card, but you can also send it as an eCard. And the eCards are very nice — as we’ll soon show you.

Greetings Island has a nice selection of templates to choose from – making it easy to get your Christmas card project started.


Greetings Island Christmas Cards - Cloudeight InfoAve

Greetings Island Christmas Cards - Cloudeight InfoAve

We’ll tell you this, to use Greetings Island, you have to create a free account. You are required to provide a name and email address and that’s it. We created an account, then dug right into creating a Christmas card.

We picked the cute snowman template.

Greetings Island Christmas Cards - Cloudeight InfoAve

Then I added some text – in our case I wrote a little poem. You can write anything you want, choose different fonts, font sizes, and colors – and even add your own images.

Greetings Island Christmas Cards - Cloudeight InfoAve

If you like you can even add your own creative touches to the back of the card. See?

Greetings Island Christmas Cards - Cloudeight InfoAve

And the templates offer many customizable options, for example…

Greetings Island Christmas Cards - Cloudeight InfoAve

When you’re all done creating your masterpiece, you can download it and print it. Or you can choose to send it by email as an eCard… and not just any old eCard — but one with cute animation as well.

If you want to have some Christmas fun and you’re feeling creative, visit our Cloudeight site pick “Greetings Island” right now. 

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Cloudeight InfoAve Premium - Essays , Rants, etc.

My Magical Thanksgiving

When I think of Thanksgiving, I think of myself as a young boy, watching the Thanksgiving parade on television; my mom busy in the kitchen preparing our Thanksgiving dinner, and the feeling of love all around. I remember a gray, cold, and cloudy day; the steamy windows that cooking made ... and the snowflakes floating in the air.

This was my best Thanksgiving ever. I was 9 years old. It would become the Thanksgiving Day to which all other Thanksgivings would be compared. It was my mom’s last Thanksgiving, although none of us knew it then.

In my memory I can see my dad in his chair, reading the newspaper, my sister, all of seven years old, helping mom in the kitchen, and me in my innocence, unaware of what precious memories were unfolding. And as I remembered that Thanksgiving Day, I felt the warmth of the love that only family can provide. Life was so simple then. My entire world consisted of a very small house, on a very quiet street, in a very peaceful little town on the shores of Lake Erie. It was all I needed then, everything was perfect in that little house on that Thanksgiving Day… a day that seems now so long ago and so far away.

One year later my world would be turned upside down...

Read the rest of this essay here. 

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Cyberweek sale prices are good through December 5, 2022. 

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Cloudeight InfoAve Premium - Back to Basics

Some Basic Computer Terms Defined

1. CPU

CPU means ‘Central Processing Unit’. More commonly known as "the processor, a CPU is not a desktop tower... a CPU is the brain of your computer.

2. Hardware

Hardware means all the physical parts of a computer system. It includes the monitor, the keyboard, the mouse, and the computer or laptop case itself. Other connected hardware devices such as printers are generally referred to as peripherals.

3. RAM

RAM stands for “Random (or Ready) Access Memory". RAM chips are installed in slots on the computer's motherboard. RAM acts like a notebook on which information is stored temporarily. "Random access” means that memory locations in RAM are accessible in any order. Think of RAM as your computer's short-term memory because that's what it is.

4. HDD and SSD

HDD means Hard Disk Drive. These are the venerable old platters that have been around for years. They were invented by IBM in 1956. Although they have greatly evolved over the years, they still work as they always did. They are mechanical. They have moving parts - the disks or platters which spin around up to 7200 times a minute and are paired with magnetic heads, arranged on a moving actuator arm, which reads and writes data to the platter surfaces.

SSSD means Solid State Drive. An SSD has no moving parts. It uses NAND... think of a flash drive. If you're seriously interested in NAND, here's some technical information from Wikipedia...

"... NAND flash... uses floating-gate transistors, but they are connected in a way that resembles a NAND gate: several transistors are connected in series, and the bit line is pulled low only if all the word lines are pulled high (above the transistors' VT). These groups are then connected via some additional transistors to a NOR-style bit line array in the same way that single transistors are linked in NOR flash..."
Now, do you see why we simplified and said, "no moving parts... like a flash drive"?

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Cloudeight Direct Computer Care: Single Keys, SeniorPass, or Season Tickets - always a great deal. Cloudeight Direct Computer Care is like having PC insurance. Get more information here.

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Reg Organizer: Reg Organizer is the Swiss Army Knife of Windows tools. It's far more than just a registry optimizer and cleaner... it's a Windows all-in-one toolkit. Reg Organizer helps you keep your computer in tip-top shape and helps you solve annoying Windows problems. Reg Organizer works great with Windows 10 and Windows 11! Get more information about Reg Organizer (and get our special discount prices) here.

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We hope you have enjoyed this issue of Cloudeight InfoAve Weekly. Thanks so much for your support and for being an InfoAve Weekly subscriber.

To all our friends in the USA, have a happy and safe Thanksgiving weekend!

And to our friends in other countries around the world, have a great weekend... be safe!

Darcy & TC
Cloudeight InfoAve Weekly - Issue #998
Volume 20 Number 4
November 25, 2022 

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