Cloudeight InfoAve Weekly
Volume 20 Number 5
December 2, 2022
Welcome to Cloudeight InfoAve Weekly Issue #999. Thank you very much for
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David wants to know how to tell if he has a 32-bit or 64-bit PC
How can I find out if my laptop is a 32-bit or 64-bit laptop?
Hi David. Type ABOUT YOUR PC in the taskbar search and press enter or
press Open when About your PC opens, under "About", look next to "System
Here is another way. Hold down the Windows key and tap the R key. In the
Run box that opens type MSINFO32 and press Enter. Look next to "System
Both of these methods work in Windows 10 and Windows 11.
We hope this helps you, David,
Ted says a Windows update bricked his computer now what?
Hi guys. I'm sending this from my phone. My computer died after
yesterday's update. I have it backed up on a drive however I cannot get
the laptop to accept without going through Acronis which I thought had
been deleted. I have no way of getting a mouse on these pages. Any
Hi Ted. We're sorry to hear you're having serious problems with your PC.
We're not sure how an update bricked your computer. And we've not
recommended Acronis in a long time, so we're not familiar with it at
The only solution I can think of is to do a factory reset of your
computer. Then update the operating system. After you do that, you'll
need to install Acronis to use the Acronis backup you have.
A Factory Reset returns your PC to the exact state it was in the day it
was manufactured. Factory Reset varies by vendor. You can search Factory
reset (brand of PC) or let me know what brand and model your PC and I'll
try to find the specific instructions. You don't need a mouse to do a
factory reset - you only need a keyboard.
We hope this helps you, Ted.
Ralph's Downloads folder disappeared
My Downloads folder no longer opens. It says it must have been deleted
or moved. I don't know how to get this folder and its contents back. I
deleted a lot of restore points recently but I'm not sure if that had
anything to do with this. I would appreciate your expert help on this.
Hi Ralph. There are several ways to restore your downloads folder...
here are two.
1. Open File Explorer (Windows key + E) and navigate to C:\Users\Your
username. Right-click on that folder and select “Properties” > “Restore
Previous Versions”. Select one available version and click “Restore”.
2. Open File Explorer (Windows key + E) and navigate to the
C:\Users\Default folder. In the C:\User\Default folder, right-click on
"Downloads" in the right side panel and select "Copy". Then, in File
Explorer, navigate to C:\Users\Your Username\ right-click and select
To find your Windows username, type CMD in the taskbar search and press
Enter. When the command window opens, type WHOAMI and press Enter.
If you need more help, just let us know.
Ralph wrote back: "Thank you very much got my Downloads folder
Sandy can't get rid of the black bar across the top of her
I had an update waiting. I did the update and when the computer came
back up I had a black bar across the top of my screen. It is like a
browser and so I clicked on the three dots and About. Attached is the
screenshot. I googled "clear browser" and can’t come up with anything.
Not sure where this is coming from or why it happened. If you figure
something out, let me know. Thanks, Sandy.
Hi Sandy. From the screenshot you sent, it looks like Chrome (or another
browser) is open in full-screen mode. Try pressing F11. I was able to
replicate the black bar in my browser by pressing F11 and then pressing
F11 again to get rid of the bar.
We hope this helps you, Sandy.
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Ruth wants to get rid of her email account because of spam
I want to get rid of my current email address as I keep getting sexual
and casino spam in my email. The junk mail is in my thunderbird email
account. How do I change this and still keep my Thunderbird email? Thank
Hi Ruth. One thing you show know about email is there will always be
spam. We use Gmail and rarely ever see spam. The spam folder fills up
quickly but we don't have to read it - we check our spam folder every
few days just to make sure there is no good email that found its way
there by mistake.
The first thing you need to do is set up a new email address. We suggest
that you use Gmail since it has better spam filters than Hotmail. You
can set up a new Gmail account at
Once you set up the account, you'll need to notify all your contacts
that you will be changing your email address and give them your new
email address. You probably should wait a month or so before canceling
your current email address.
As far as Thunderbird goes, all you need to do is add your new email
account to Thunderbird and remove the old one. You can still check your
old Hotmail account online by logging in at
I suggest you do that until you're sure everyone you want to get email
from (your contacts) knows your new email address.
We hope this helps you, Ruth.
Vic is having problems with Chrome and wants to know how to create
desktop shortcuts with Edge
You have helped me so many times but I must ask for help again.
I have just switched to MS Edge for some services instead of Google
Chrome which was giving me so much trouble on my banking sites. Edge is
working OK but I want to put a shortcut on my desktop to my banking
sites. Google was easy but I can't find how to do it in Edge. Can you
explain, please? Regards and thank you for all your help. Vic.
Hi Vic. First, Chrome and Edge have the same browsing engine (Chromium)
so it doesn't make any sense why you're having problems with banking
sites in Chrome unless Chrome is corrupted or you've installed some
extensions that changed it. You should do a Chrome reset.
See this page. After you reset Chrome, try your banking sites again.
If you create banking site desktop shortcuts with Chrome and then switch
your default browser to Edge, the shortcuts that you created in Chrome
will open in Edge - and the icons will be Edge icons and not Google
Finally, to create a desktop shortcut with Edge, copy the URL of the
site you want a shortcut for from the address bar. Right-click on your
desktop, and choose "New" > "Shortcut". Under "Type the location of the
item" paste the URL you copied. Then click "Next" and give the item
whatever name you want, then click "Finish". You just created a desktop
We hope this helps you, Vic.
Aria wants to know how to add/delete a user account and also how
to sign out of Windows
I want to know how to delete another user on my PC. I also would like to
know how to sign out of Windows instead of shutting it down. I
appreciate any help you can give. Thanks, Aria.
Hi Aria. To delete a user account, type CONTROL in the taskbar search
and press Enter or click Open when Control Panel appears. In Control
Panel, click on User accounts, then click "Manage another account" and
click on the account you want to delete. From the menu that appears
click on "Delete the account". You can add a new user account from here
To sign out of Windows 10 or Windows 11, right-click on the Start
button, click on "Shut down or sign out" then click on "Sign out".
We hope this helps you, Aria./
Aria wrote back: "Thank you so much, you are the best!"
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How Well Do You Know Your Mouse?
Everyone who uses Windows 8.1, Windows 10, and Windows 11 and a mouse.
Did you know your mouse wheel is good for more than just
Did you know you can use your mouse wheel as a button?
Pressing down on the wheel will act like a third mouse button. You
can open a link in a new tab by clicking the wheel on any link. You can
close any browser tab by clicking the wheel on any open tab.
Zoom in and out on a web page, Word document, Excel
spreadsheet, and more
Hold down the Ctrl key and move the mouse wheel away from you (up)to
zoom in and enlarge the text and content on web pages and most emails,
Word documents, and Excel spreadsheets. Conversely, more the mouse wheel
toward you (down) to zoom out and make text and content smaller.
Resize your desktop icons
And, if you want to make your desktop icons really big, go to your
desktop, click on an empty area of your desktop, hold down the Ctrl key
and move your mouse wheel away from you to enlarge the icons or move the
mouse wheel toward you to make them smaller. Really easy!
Open new instances of programs or apps
Opening more than one program window or app is
called opening a new instance. OK, for instance...if you want to open two Notepad windows, with one Notepad window open,
click on the Notepad icon in the taskbar using your mouse wheel as a
button and a second Notepad window will open…click with your mouse wheel
again and a third Notepad window will open, and so on.
You can open as many new program windows as you like. Most, but not
all programs/apps, allow you to open more than one instance of the
Some mouse wheels can do even more…
And did you know that some mouse wheels can be pushed left or right
to also move backward and forward on a web page?
Don’t overlook your mouse wheel. It can do a lot more than you think.
Go do some wheelies!
Three Quick Windows 10 and Windows
11 Tips for You
Windows 10 and Windows 11
1. Take a Snippet of What’s on Your Screen Without
Installing Any 3rd-party Software
Press Windows Key + Shift + S to open the snipping bar. Drag the
cursor over the area you want to capture. The area you snipped will be
saved to your clipboard. You can then paste it into MS Paint (type PAINT
in the taskbar search to open PAINT), or into your favorite image editor.
Then give your snippet a name and save it in PNG or JPG format.
2. Pause Windows Updates Until a More Convenient Time
To temporarily delay updates for your device:
1. Right-click on the Start button and click “Settings”.
2. a. Windows 11: In Settings click on Windows Update.
b. Windows 10: In Settings click on “Update & Security” then
choose Windows Update
3. Select “Pause updates”
Remember though, that once you reach the pause limit, you’ll need to
install the latest updates before you can pause again.
3. A Quick Way to Find your Windows Username and System
Type CMD in the taskbar search.
When Command Prompt appears in the search results press “Enter”
When the Command Prompt opens type WHOAMI (that’s Who Am I, all one
word) at the prompt and press Enter.
You’ll see your system name (computer name) and username displayed
A Page For All New Windows 11 Users
Windows 11 (and Windows 10 users thinking about upgrading)
We’re busily updating all our Windows 10 tips for Windows 11. And one
thing we’ve noticed already is that many Windows 10 tips work on Windows
11 with only minor changes. So, we’ll be getting all Windows 10 tips
that can be updated for Windows 11 update as soon as we can.
If you recently updated to Windows 11 or purchased a new Windows 11
device, Microsoft has a page you’ll want to visit. It has some basic
Windows 11 tips, many of which are exclusive to Windows 11.
If you’re new to Windows 11 – you’ll want to take a look at…
Use Windows 11 like a pro
A better way to copy and paste. Using Snap Assist to maximize
your available display space. Windows 11 comes with new capabilities
to make life easier—here’s how to make the most of them.
Simply snap and arrange your apps
Snap windows side by side
Keep your files protected and backed up
Catch up on your news at a glance
Add Widgets to a Board
Make the Widget board your own
Unique passwords protect your data
Collect, organize, and share with Microsoft Edge
Access clipboard history
Let Microsoft show you around Windows 11 so you can “Use Windows
11 Like a Pro”.
Want more tips, tricks, and information?
We have thousands of Windows tips, tricks, and more on our InfoAve website.
Subscribe to our free InfoAve Daily newsletter.
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license. If you're a new Emsisoft customer, this multi-PC license can be
used for a new Emsisoft subscription that you can use on up to 3 PCs.
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Looking for Your Next Great Read?
Whichbook is a Site You’ll Love!
Up here, in the top half of the world, we’re getting ready for
winter. Those of us crazy enough to live in the northern parts of the
USA are making sure our fireplaces, snowblowers, snow shovels, and our
cars are ready for the grueling grind of another gray and cold winter.
While I do love to read in the summer in the shade under the old maple
tree in my yard, there’s nothing like hiding from old man winter
engrossed in a good book in front of a crackling fireplace. Nothing
helps me escape the wicked wrath of winter more than a good book. With a
good book to read, I can be sipping drinks on a sunny beach in Hawaii
while the winter wreaks havoc right outside my window.
But one thing I’ve found, and if you’re a reader, I’m sure you’ve
found too, it’s not always easy to pick out the next book to read. I’m
one of those “Pick-by-author” types until either there are no more books
to read by that author or the author failed me by writing
“cookie-cutter” novels when one book is just like the next with
different characters. But that’s not a good way to pick out books. If
you limit yourself to a few favorite authors, you’re missing out on a
whole of other possible future favorite authors.
To make a long story shorter and to ease your burden of reading my
yammering, I decided to look for help in picking out my next book. And
that search led me to Whichbook, which can help you select your next
book by helping you find exactly what kind of book you’re looking for.
You can search for books in many different ways. You can search for
books by “Mood & Emotion”, or by setting or country (World Map). You can
choose by “Character and Plot” and from a nice selection of best
When I reviewed this site they focused on choosing books by “Mood &
Emotion” and even provide a gadget for making sure you find exactly what
you’re looking for.
I call it a gadget, you can call it whatever you want. You can choose
from many different categories, by using sliders. Some sliders are on
the main gadget and some are not until you click one of the white boxes
then you’ll see even more choices.
If you click one of the white boxes in the gadget above you see that
you have more choices to choose from using up to 4 more sliders based on
You can also look through some of the week’s bestsellers.
And if all that is not enough to help you find the right book to read
next, Whichbook also has “Quick starting points” to help in choosing
your next book. Here are some of these Quick starting points:
Happy books to cheer you up
Sad books from wistful to heartsick
Funny books with all kinds of humor
Serious fiction to get you thinking
Safe books to keep you warm
Disturbing books – find your limit
Unpredictable books to keep you guessing
Beautiful books to read
Disgusting books to shock you
Gentle books to slow things down
Violent books from slapstick to depravity
Demanding books that offer a challenge
Weird and unusual books to stretch the imagination
Books to give you hope
Short books to read
Long books to read…
Now finally it’s time to let the site developers have a word with
A new way to choose where the reader is in control
Searching book sites usually means keying in an author’s name
or a book title. But if you know the name already, your search is
likely to turn up books you’ve already heard about. No surprises
How about if you didn’t need an author name at all? If you
could start with what you as a reader are looking for right now? You
might be in the mood for a funny read, or something to make you
think. Do you want a book that’s easy going or more of a challenge
to get your teeth into?
If you’re a reader like I am, then you’re constantly looking for your
next “read’. I think you’ll find
Whichbook very helpful in helping you find just the right book to
Visit our site pick Whichbook right now and find you’re next
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Christmas is Just Three Weeks Away
Last night, late, when the house was quiet and the only sound was the
late-autumn wind whipping the skeletons of the forgotten lifeless trees,
I watched the flame of a single candle flicker and thought about what
Christmas meant to me.
I looked out the window and saw a winter scene painted by an invisible
hand - snow swirling in the streets and colorful Christmas lights
adorning the house across the street. And it occurred to me, then, that
Christmas is just three weeks away.
When I was a young child, three weeks would have seemed an eternity as I
waited for Santa Claus and the bounty of gifts I so hoped he would
bring. Just three weeks until Christmas. How different - how much
shorter three weeks seem now than they did when I was a child.
Three weeks is but a tick of the clock now.
The flame of the candle flickers and before I know it, Christmas will be
just another memory in an aging warehouse of sometimes fading and
scrambled memories that grow larger and larger and darker and darker as
I grow older and older.
A windy draft nearly blows the candle out, but the flame only bends. It
flickers on – as I do.
Just three weeks until Christmas...
Read the rest of this essay here.
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What does heuristic scanning mean?
Interesting question. Many malware detection and removal systems rely on
definition databases that include specific information about each known
malware (spyware, virus, Trojans, etc.) Definition databases need to be
updated frequently in order to keep up with the ever-increasing number
of new threats. But there's always a gap between the time new malware is
discovered and the time the definition database is updated. This is
where heuristic scanning is useful.
Heuristic scanning uses a form of artificial intelligence. It uses
existing information to "reason" that a file displays malware-like
characteristics and reports to the user that such a file should not be
installed or should be removed if already installed. Heuristic scanning
used in combination with traditional scanning can help protect a
computer from infections caused by new threats which may not have yet
been included in a definition file. Anti-virus and anti-malware programs
that rely too heavily on heuristics tend to report more false positives
than those which rely more on traditional scanning and less on heuristic
scanning. False positives are files that are detected as threats yet
Most good antivirus and antimalware applications are more heavily
weighted toward traditional scanning and employ heuristic scanning to
add a second layer of protection.
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We hope you have enjoyed this issue of Cloudeight InfoAve
Weekly. Thanks so much for your support and for being an InfoAve Weekly subscriber.
Have a great weekend...be safe!
Darcy & TC
Cloudeight InfoAve Weekly - Issue #999
Volume 20 Number
December 2, 2022
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