Cloudeight InfoAve Weekly |
Volume 18 Number 17
February 26, 2021
Welcome to Cloudeight InfoAve Weekly Issue #907.
Thank you very much for
subscribing and for being a part of our Cloudeight family. We appreciate
your friendship and support very much! Please share our
newsletters and our Website with your family and friends.
Our newest Cloudeight Endorsed Email Program - Very Similar to Windows
Mail & Outlook Express. Stationery works great!
Read more about OE Classic here!
Rebecca wants to know about Zinstall vs. Cloudeight services
Hello TC and EB. I came across this site and was wondering what you
think of it. I'll be purchasing a new desktop in the near future and
thought this might be helpful. I am excited to get a new PC, but
dreading the transfer of stuff, especially settings I have personalized,
passwords that I have auto-saved and can't remember (I know I should be
using LastPass...) and the like.
Is this pretty much the same thing as you offer with your New Computer
Set-up and Customization package? If yes, then say no more. I would way
rather pay you guys that I 100% trust than using an unknown software
from a "competitor."
Thanks for all of your help over the years.
Stay safe! :-)
Hi Rebecca. The Zinstall computer migration software is nothing like we
offer. First, Zinstall is a program, not a repair service. And there are
other software products like Zinstall such as PC Mover. But thanks for
thinking of us!
We don't transfer programs from one computer to another- it's an
invitation to big problems. With our Windows 10 Transformation service,
we upgrade Windows 7 computers to Windows 10. On new computer we just
make the new Windows 10 computers look and work more like Windows 7 - it
does not include transferring files.
There are many programs that promise to transfer "everything" from one
computer to another - including programs, but from what we're seen, it
can really cause a mess. Any problems you were having with the old
computer will be transferred to the new one as well.
The best way is to transfer your C:\Windows\Your username folder to an
external drive and then transfer the contents of the
Documents\Pictures\Music, etc. to the corresponding folders on the new
computer. Then reinstalling the programs you need/want. If you have an
external hard drive, we can help with this.
I'm not sure what to tell you regarding your passwords. How are you
remembering them now? If you store them in your browser, you can usually
recover them from the browser. For instance,
see this article about exporting your passwords from Google Chrome.
If you have any more questions, please let us know.
Pat got caught up in a tech support scam
I had a problem with my computer when I went online to Sirius. An alert
came up, and a voice kept saying I had a severe threat to my computer. I
couldn't do anything. So, I called the phone number on the screen. A man
with an accent answered, said I didn't have internet protection. He took
over my computer, downloaded some "protection" software and then then
went thru all my files to remove any infection.
Would you please get on my computer and see what he did. I trust both of
you. Thank you, Pat B.
Hi Pat. I'm sorry this happened to you. You fell for a scam and
unfortunately let the scammer connect to your computer. That has
compromised your PC, so do not log in to any banking/financial/personal
sites for now.
To schedule a session, please use the scheduling form that came with
your purchase of your Senior Pass. As soon as you fill out the
scheduling form, we'll get you on the schedule right away.
(Note: We connected to Pat's computer removed the remote connection
software and other software installed by the scammer. Pat's good to go
Terry asks about LastPass and the big changes coming
Any suggestions now that Last Pass will be limited use beginning on
March 16, 2021?
Hi Terry. If you only use LastPass on your Windows PCs/laptops, LastPass
will still be free. You can use it on all your Windows PCs -laptops,
desktops, and all-in-ones. But if you want to use it on your Windows PCs
and your smartphone or tablet, etc. you will have to
buy LastPass Premium or Family. Here's the info from LastPass.
Starting March 16, 2021, LastPass Free will only include access on
unlimited devices of one type.
1. Sarah is a LastPass Free user with Computers as their active device
type. They can use LastPass on their laptop, desktop, and their dad’s
laptop (anyone’s computer!), but they can’t use LastPass on their phone,
tablet, or smart watch unless they upgrade to LastPass Premium or
Families for unlimited device type access.
2. Steve is a LastPass Free user with Mobile Devices as their active
device type. They can use LastPass on their personal iPhone, work-issued
Android phone, tablet, and smart watch, but they can’t use LastPass on
their desktop or laptop unless they upgrade to LastPass Premium or
Families for unlimited device type access.
So, whether you want to continue to use LastPass depends on your needs.
Other options include RoboForm, but there are limits to that as well.
And recently when I was logged in to Dropbox (paid version) they offered
a password manager, but I did not check that out. We are also testing
BitWarden which is another free password manager.
Jeanne needs some advice
I always rely on you for my computer help. Thank you. Now I am writing
for a friend. Her computer is 10 years old and she is about 90. She
loves her computer and now is having problems with it.
Can maybe the hard drive be replaced, or should she buy a reconditioned
computer? She doesn't like buying used things and can't see buying a new
computer at her age. Thank you for your advice.
Hi Jeanne. A ten-year-old computer is outdated and should be replaced We
would not recommend spending money on fixing it if it's not working
correctly. The hardware is old and probably outdated; the hard drive has
already exceeded its projected lifespan.
Is she running Windows 10 or Windows 7? If she's running Windows 7,
there are security issues.
I would recommend a refurbished desktop or an inexpensive laptop. If she
just uses the computer for browsing the web, social networking, light
gaming, and email, then a low-end new Laptop would probably be enough.
Here's a brand new laptop
with a 15" screen and a full-size keyboard for less than $300.
I think the important thing to remember is that if her current computer
is not running well and she if she were able to get it fixed, there are
other things in a computer that age that could fail soon - 10 years is
old for a PC.
My advice is don't throw good money after bad - take the money you might
spend on repairs, and put it toward a new inexpensive laptop or a
refurbished desktop. Just remember to make sure she gets a good warranty
with the refurbished computer.
I hope this helps you make a decision.
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Bonnie has a USB problem
I have some direct repair keys...if you can help me with my
problem. When I unplug a thumb drive, my computer shuts down. It may be
a driver problem. I found a fix
online but these online things usually don't work for me.
If you can help with this, I will go to your website and put in a proper
request. Thanks in advance for your reply. I have been with Cloudeight
for a long time as have most of your customers. Stay warm, stay safe,
stay well, stay mighty. Bonnie.
Hi Bonnie. Thanks so much for your kind words and your long-time
The article you sent me is not the solution to your problem - this
article discusses the PC shutting down when you plug in a USB drive. You
said your computer shuts down when you unplug a USB drive - additionally
it seems the article focuses on drivers and is written to push a driver
updater, something you should never install.
Here is the first paragraph of that article:
"It can be annoying when your PC shuts down unexpectedly while
you’re in the middle of completing important work. It’s even more
frustrating when you’re certain that you did not do anything wrong to
cause the problem. For instance, a lot of users complained about their
computers shutting down or restarting whenever they try to plug in their
I did some research, and the sources I trust say it's most likely a
problem with the motherboard, the USB port itself, or the USB drive
Have you tried plugging in the USB to a different port? What's on the
USB? Did you try shutting down your computer completely, removing all
USB devices (except mouse & keyboard). Then leave your computer off for
five minutes then restart your computer. Have you tried a brand-new USB
drive - plugging it in and unplugging it?
Let me know and I'll have a better idea of what we can and cannot do for
you. This may be strictly a hardware problem and not something we could
fix. For example, we cannot plug in and unplug a USB flash drive to see
what happens when we do.
Bonnie wrote back: "Thank you for your help! I have a 5TB and 8TB
external plugged into my computer. The problem occurred when I plugged
in and used a thumb drive. When I disconnected the thumb drive, my
computer would shut down. Following your advice, I disconnected these
two externals, turned off my computer, waited awhile, then started my
computer. I plugged in the 8 TB and a thumb drive. After a few minutes I
disconnected the thumb drive...computer OK. Then I plugged in the 5TB
which meant both were plugged in. Plugged in and used the thumb drive
then disconnected it...computer OK. Thankfully, the problem seems to be
solved. I don't always use a thumb drive...only when I want to share
files with a friend. Hopefully, things will continue to work without
problems. Thank you again...Cloudeight & TC to the rescue once again!
Pete lost his WiFi connection after a Windows Update
A few months ago, after a Windows update, my Asus Laptop lost its WiFi
function. I can only access the internet by using a cable from my
router. I've tried to locate the function, but I cannot find it. Can you
Hi Pete. Try this. Open Settings > Network & Internet and click on WiFi
in the menu on the left. At the top of the page that opens you'll see
Wi-Fi and an on/off switch directly under it. Turn the switch to ON.
You can also try using your keyboard. Hold down the fn key and tap the
F2 key. On most laptops this turns WiFi on and off.
If your Wireless card is not working and you cannot get it work you can
buy a USB Wireless Adapter for less than $25 and that will fix your
problem. My wireless card in this old Dell laptop has not worked in 2
years - I'm been using a USB Wireless Adapter for a long time and it
See this page to learn more about USB WiFi adapters.
I hope this helps you, Pete.
Ann's computer freezes -- but not all the time
Enjoy your articles every Friday, have learned many tips that were most
useful. I have a question for you regarding my laptop freezing when it
is in use, this does not happen all the time, just once in a while I may
have a recipe up ready for use and an article I have googled, when It is
time to use the recipe, the mouse has frozen and nothing will move, I
have no option but to turn it off manually. I hope you or one of your
readers has experienced something similar. The laptop in question is a
Lenovo. Thank you.
Hi Ann. Thanks for your nice comments.
I'm afraid there no simple answers to your questions. Computers freeze
for a lot of reasons, but here are the two most common ones.
1. Too many programs starting with Windows
What starts with Windows runs in the background constantly using up
resources affecting your computer's performance.
2. Not enough RAM (memory)
If your computer has 4 GB of RAM or less, your ability to multitask will
There are many other causes, of course, including malware, Windows
problems, Windows corruption, etc.
And if Web pages freeze, it could be too many browser extensions - or
you added a malware or PUP extension. It could also be a problem with
your Internet connection.
Without looking at your computer there's no way I can guess. With our
Cloudeight Direct Computer Care service we can look at your computer and
see what's going on and fix it.
See this page for more
information about Cloudeight Direct Computer Care.
Linda is having problems with her 12-year-old computer
Hi. I have a Windows 10 version 20H2. My HP Desktop is around 12 years
old. My problem is I have to turn it on twice to get it going. The first
time I turn it on I get the blue window show up but no turning wheel
under it. So I turn the computer back off using the on button and hold
it for a few seconds till the computer shuts off. Then I turn it back on
and the blue window shows up along with that turning wheel. Then I'm
okay to go. Do you have any idea why I have to do this? Do you have a
fix? I don't like turning it off that way in case I do something to the
computer. Would appreciate any advice you have. Love your daily and
weekly newsletters. Thanks in advance, Linda.
Hi Linda. If your computer is 12 years old and you're still using it,
that's a real bonus. There are not many computers built in 2009 that are
still up and running. I'm using one built in 2012 and I don't expect it
to last much longer - I'm prepared :)
There is no easy answer to your problem and I'm not sure even if we
looked at your computer, we could fix it. My first guesses would be a
BIOS problem or a hardware problem, but not a Windows problem. Blue
Screens are almost always caused by hardware problems or BIOS problems.
Unfortunately, we can't fix hardware issues using our remote repair
service. For example, we would never see your Blue Screen. We would not
be able to see your computer until it finally booted into Windows and
you were connected to the Internet.
Although I don't think it's a Windows problem, it would be worth your
while to try doing the SFC & DSIM scans
on this page just to be sure it is not a Windows problem. If it is a
Windows problem, those scans should help.
Thanks so much for your nice comments.
Darlene wants safe download sites and how to copy text from a
...Thanks so much for all the time and effort you spend giving us the
images to illustrate what you are telling us to do when you answer all
our questions. With all the problems that can come with aging, reading
print can sometimes be impossible. The visual screens are a blessing
because countless times over the past 20 years when following directions
telling me how to fix something, the screen that I am supposed to see
doesn't turn up. With your illustration to follow, we will know
immediately that the program is at fault and that this fix isn't going
to work. I know it will save *me* a ton of frustration.
I am having a great time reading back issues of the InfoAve Weekly and
relearning a lot of neat stuff that my Swiss Cheese brain had allowed to
escape, but I have two questions I haven't seen addressed so far.
Is there a place (or maybe more) where we can safely download Freeware
without a bunch of unwanted programming being bundled in with it? The
only site I remember you warning us about was CNet, but I think there
were more. (I think you also warned us about some anti-virus programs
coming with extras added.)
And finally, how can I highlight text to *copy* with a touchscreen
laptop? One set of directions told me to touch the first and last words,
but that did nothing. I am still googling. I hope you have the answer in
your magical hat!
I'm hoping you can come up with the answers! Muchas Gracias! Darlene.
Thanks for your long-time support and your kind words.
Rather than giving you a list of all the bad sites,
we'll give you the download sites we trust the most...
As for your question about copying from a touchscreen device. First for
Windows 10 Touchscreens. Tap and hold the first word of text you want to
copy until you see a circle icon, then move your finger to highlight the
text you want.
On tablets and a smartphones, touch the first word you want to copy and
then drag you finger across the text you want to copy and when you stop
a menu will appear with "Copy" "Select all" and "Share" to copy and a
menu appears "Copy" "Select All" (on Smartphones & Tablets you'll all
see "Share" in that menu.
I think that should answer your questions, but if not, let me know.
Attention Cloudeight SeniorPass Holders! Announcing our new
SeniorPass Telephone Hotline Service
have a Cloudeight SeniorPass? It's a great deal. Learn more here.
During this global crisis, we are offering a special telephone hotline
service to all SeniorPass holders. There are reports of many COVID19
scams targeting seniors. If you are approached by a scammer or encounter
something suspicious, you can use our hotline to discuss your situation
with us. We check into it for you and do all we can to help you.
If you currently have a SeniorPass, all you need to do is contact us.
Send us your telephone number and a brief message describing your
problem and we'll call you back during normal business hours.
If you don't yet have a Cloudeight SeniorPass and you'd like to know
more about our SeniorPass,
please see this
Please note: Currently, our telephone hotline
service is only available to SeniorPass holders in the United States due to international
Search Like A Pro
Do you ever search for things using a search engine and find yourself scrolling
through page after page of irrelevant search results until you finally get to
what you were searching for?
Here are some search engines tips and tricks that we
use that work in almost all search engines. We use Google, but these work in
Bing, DuckDuckGo, and most other popular search engines too.
We’ll use an example to show you some of our favorite tips: Let’s say you’re
looking for sports cars and all you’re getting is information on football,
baseball, basketball and all kinds of cars. Try some of the try some of these
tips for defining your search.
1. Search for: sports + cars
Most search engines will interpret this as meaning you only want results that
have both the word “sports” and “cars” in them.
2. Exclude terms: sports+cars -football.
The minus sign tells the search engine to exclude the term with the minus sign
preceding it. Just be sure you don’t put a space after the minus sign. As in the
example above if you want to exclude “football” from your results type
3. Most search engines have an “advanced search” option that gives you a
web-style way to help you accomplish the same thing as the tips above. The
“advanced search” option gives you multiple choices via drop-down menus and
other choices to help you narrow your search so that your results are more
targeted to what you’re looking for. Although the advanced search option is
easier, using + and – in your search terms is almost always faster and produces
much the same result as the search engine’s “advanced search” option.
4. You can also try being more specific. Instead of typing sports cars, try
using specific names. For example, sports+cars+mercedes or sports+cars+vintage
(you get the idea). The possibilities are virtually endless. The more you narrow
your search terms the more likely it is you’ll find exactly what you are looking
for the first time and on the first or second page of search results. If you
narrow your search terms, you're not likely to find yourself scrolling through eighty
pages of irrelevant search results just to get the results you want.
5. Another good tip. Quotes will often help search engines define your terms. If
you’re searching for sports cars, try typing “sports cars”. The words between
the quotes are interpreted as a phrase by most search engines. If you’re looking
for knitting supplies, try typing “knitting supplies”. Try it both ways. Many
times, you’ll see different results. You should only get results that match your
exact phrase in the exact order you typed them. So, type them in the order that
is most likely to give you the results you want.
Remember too, that the above tips work with most, but not all search engines.
These tips work well in Google. It’s worth a try if you're using Bing or
another popular search engine. If these tips work for you, you'll save yourself
some frustration and time.
Windows 10 Power Users' Menu
Windows 10 - all versions
Don’t you just love people who claim to be power users? What the heck is a power
user? Anyway… in Windows 10 there’s an extra menu that you can access by
right-clicking the Start button or by pressing the Windows key + X that has some
very useful items on it that non-power-users will use often.
For instance, did you know that the only easy way you can sign out of Windows 10
is by using the so-called “Power Users' menu”. It’s true. See?
And below, you can see the entire power menu:
Power-smour– to heck with power users! This is a menu that anyone can use. It
puts features commonly used by almost everyone powerful or powerless like TC, at
your fingertips — things like Device Manager, Disk Management, Control Panel,
Programs & Features, Run, Command Prompt (Admin) and more. Yes, EB, I know they
can read, but I wanted to point out some of the more useful items on the menu.
Never POP If You Can IMAP – All About Your Email
All email programs
We’ve been setting up a lot of
OE Classic email programs lately, and we’ve learned that
many people don’t realize there’s a big difference between POP3
email protocol and IMAP email protocol.
Whenever you set up an email app or program on any device,
always set it up using IMAP instead of POP3 protocol. And if
your ISP is still living in the dark ages and does not offer
IMAP, get yourself a Gmail or Outlook/Hotmail account and use
We’re going to put everything in a nutshell for you – and
make it as clean, neat, and understandable as we can.
POP Protocol (usually POP3)
Downloads emails from a mail server for permanent storage on
your computer or other devices. If your computer crashes,
you will lose all your email that you don’t have backed up.
IMAP Mail Protocol
Leaves all your emails on the server. IMAP allows you to use
different devices to check your emails. In other words,
you can check your email from your Windows PC, your smartphone,
or your tablet from anywhere. Your emails are always
synchronized and will instantly appear in your webmail inbox no
matter which device you use. If your computer crashes, you won’t
lose your email, even if you don’t have them backed up.
So, now you know why you always want to use IMAP protocol
when setting up your email on your Windows PCs and other devices
including smartphones and tablets.
And remember: Never pop if you can IMAP.
Want more tips, tricks, and computer stuff?
We have thousands of Windows tips, tricks, and more on our InfoAve web site.
Subscribe to our free InfoAve Daily newsletter.
Now available: Reg Organizer 8.60
If you purchased or renewed Reg Organizer through Cloudeight within
the last 12 months, you're entitled to a free version upgrade to Reg
Save $14 on
Reg Organizer right now!
- A Swiss Army Knife of Windows Tools - Works Great on Windows 10!
WinDirStat – A Visual Drive Space Tree Mapper
A Cloudeight Freeware Pick
WinDirStat was recommended to us by Mike R. Thanks so much for
WinDirStat is a free drive space tree mapper that uses directory
treemaps that show you each file or folder as a colored rectangle. This
allows you to see immediately what files and folders are using your hard
drive space and how they are distributed across the drive.
File types are color-coded. You can click on them or right-click on
them, and show the file name, type, and more details. You can also
access any file or folder via Windows Explorer, or copy the path, and/or
even delete the file.
WinDirStat examines all your hard drives and all external drives that
are connected to your computer; it is not limited to your Windows drive.
A word from the author of WinDirStat…
WinDirStat is a disk usage statistics viewer and cleanup tool
for various versions of Microsoft Windows… On startup, it reads the
whole directory tree once and then presents it in three useful
The directory list, which resembles the tree view of Windows
Explorer but is sorted by file/subtree size. The treemap, which
shows the whole contents of the directory tree straight away. The
extension list, which serves as a legend and shows statistics about
the file types.
The treemap represents each file as a colored rectangle, the
area of which is proportional to the file’s size.. The color of a rectangle
indicates the type of the file, as shown in the extension list. The
cushion shading additionally brings out the directory structure.
If you’re interested in how your drives are being used, or you want
to find out what files and/or folders and hogging your drive space,
WinDirStat can help you.
WinDirStat is safe and useful freeware. You can read more about WinDirStat from the
program’s website, but we recommend you download it from SnapFiles
as it’s much easier to find the correct download link.
Download WinDirStat from SnapFiles here.
Greatest Man I’ve Ever Known
February 26, 1971, the greatest man I have ever known passed away. And though he
passed away that bitter February night, he lives on in my heart and in my
memory. There hasn’t been a day that has gone by in these last fifty years
that I have not thought of him. He might not have been a great man to the rest
of the world, and he surely wasn’t famous, but he was a great man to me – he was
the greatest man I have ever known.
On the 50th anniversary of his death, this is my
humble tribute to my grandfather… the greatest man I’ve ever known.
I’ve seen statues of great men: Lincoln, Washington, Roosevelt, Pasteur,
Churchill, and others. They were all heroes in their time.
I’ve met famous politicians. But I have never considered any of them my heroes
though. Politicians today are a breed apart from ordinary folks. That’s a good
thing, I think. Whenever I hear a politician speak, I watch their eyes as they
read the teleprompter and I wonder if they have any sincerity at all in their
hearts. They’re reciting words. Just words. Is it just me? It’s my jaded mind I
bet. Whatever they may be, I don’t consider any politician that I know a hero or
great man. They may be a lot of things, but “hero” isn’t one of them.
I see kids, and even grown men and women, wearing the jerseys of their
favorite sports heroes...
Please read the rest of this essay here.
What does the lock icon next to the Web address in my
browser's address bar mean?
The lock icon in your browser's address bar means that the traffic
between your computer and the website you're viewing, is encrypted. In
plain language, it means the site you are on is secure and anything you
type into your browser on that site is encrypted and cannot be read by
anyone else but you the Web site.
The lock icon means your data is safe. If you don't see a lock icon on a
site where you're entering credit card information or other sensitive
data, don't enter it.
Web sites that display the lock icon are using secure servers with
128-bit or 256-bit) encryption. The encryption code is generated
randomly for your particular browser session and only you and the web
site have the encryption key for that session. Once you log out or your
session expires, the encryption code used during that session becomes
invalid. Each time you log into that secure site a new encryption code
is generated and passed to your browser along with a key valid for that
And if you want to know more about encryption because you've got an
here you go...
THANK YOU FOR HELPING US!
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Cloudeight Direct Computer Care: Single Keys, SeniorPass, or Season Tickets - always a great deal. Cloudeight Direct Computer Care is like having PC insurance. Get more information here.
Emsisoft Anti-Malware: Emsisoft is the only Cloudeight endorsed and recommended Windows security program. It provides users with a complete antivirus, antimalware, anti-ransomware, anti-PUPs solution. We offer single Emsisoft licenses and multi-computer licenses at discount prices. Also, we offer our exclusive Emsisoft with Cloudeight installation & setup. Get more information here.
OE Classic Email program.
The email program that is most like Outlook Express. We can even set
it up for you.
Get more details here.
Reg Organizer: Reg Organizer is the Swiss Army Knife of Windows tools. It's far more than just a registry optimizer and cleaner... it's a Windows all-in-one toolkit. Reg Organizer helps you keep your computer in tip-top shape and helps you solve annoying Windows problems. Reg Organizer works great with Windows 10! Get more information about Reg Organizer (and get our special discount prices) here.
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Darcy and TC
Cloudeight InfoAve Weekly - Issue #907
Volume 18 Number
February 26, 2021
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