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Andrew wants to format a flash drive
Dear Darcy & TC. In the past you have recommended Puran File Recovery to recover deleted files on a USB memory stick. I have found this software invaluable; thank you for your recommendation. However, I now wish to securely delete all data on a USB memory stick so that all items are irrecoverable (even when using file recovery software) in order to pass the memory stick on to friends or my children. Can you please recommend a suitable software program that will permanently erase all the data on the memory stick but that will not damage the stick?

Thank you in anticipation of your most valued advice and too for your treasured weekly and daily newsletters. Andrew

Our answer
Hi Andrew. Thanks for your nice comments. You don't need a program to format a flash drive or any drive. You can use Windows File Explorer.

Here's how to format a USB flash drive using File Explorer:

1. Open File Explorer (Windows Key + E)

2. Click on This PC from the left pane.

3. Right-click on the flash drive and select the Format option.

4. Use the "File system" drop-down menu and select the NTFS option.

5. In the "Allocation unit size" leave it set to default.

6. In the "Volume label" field, you can type in a descriptive name for example "16GB_Flash" (no quotes) or just leave it blank.

7. Under the "Format options" section, select the Quick format option. Unless the person you're giving it to is a forensic expert, Quick Format is fine. If you don't want to take any chances uncheck "Quick Format" this will set up a full format (which takes a lot longer) but any data that was on the drive will not be recoverable.

8. Click the Start button

9. Click the Yes button.

Once the format is complete the drive will be empty and ready to use.
--------
Andrew wrote back: "Dear TC. Thank you for your prompt reply and excellent advice and information. Your help and assistance are much appreciated and greatly valued. Thank you so much for being there and for your vast knowledge that you are kindly prepared to share with others. Please take care and keep safe. Best wishes, Andrew

Paul wants to know if he can still upgrade Windows 8.1 to Windows 10 for free
Can you update Windows 8.1 to Windows 10 for free? If you can, will you lose you lose your documents, pictures, and other files? Thank you. Paul.

Our answer
Hi Paul. Yes, you can still update Windows 7 and Windows 8.1 to Windows 10. Go to the following page and click on the button labeled "Download tool now".

https://www.microsoft.com/en-us/software-download/windows10

Once you download it, choose the option to "Update this PC".

We have helped hundreds of people upgrade to Windows 10. I have not seen anyone lose any files at all during the upgrade process. If, for any reason the upgrade is not successful, your computer will be restored back to the way it was before you started the update.

That being said, it's still always a good idea to keep good backups of your files.



Isabelle asks about downloading pictures from Google Photos and how to recover files from a dead hard drive
Hi TC and Darcy. I am sure that you have received a lot of questions in reference to getting your photos off the Google Photo account. I have been searching on the net for answers and every time I try to do as they say like click on those 3 dots in right hand corner etc., it doesn't seem to work for me.

 I am absolutely sure that you have a lot easier way to download the photos onto the laptop or desktop. After I have them back on my laptop, I want to put them on a flash drive.

My other question is: Do you know any way to recover photos from a crashed external hard drive? Years ago, mine crashed and I had a computer repairman who swore that he could get the photos off of it. Unfortunately, he opened the drive, and needless to say he couldn't do it. Is there any way to still get those photos? Slim chance, right?

As always, I love to read all your info letters and I can say I am one of your oldest and longest "followers", I am with you since your very first info letter.

Thank you for your help, you both are still the best source to get answers and help... Take care. Sincerely, Isabelle C.

Our answer
Hi Isabelle. Thanks so much for your very nice comments.

I'll answer your second question first. If you can't access the drive, there's no easy way to recover files from it. There are services that can recover files from dead hard drives, but they are not free -- they are quite expensive. If you can't access the drive - if it is indeed "crashed" - you cannot use free recovery program like Puran to recover anything.

Here are a couple of ways to save photos from Google Photos to your PC.

#1. Download photo albums from Google Photos:

1. Click on 'Albums' in the left menu.
2. Select the album you want to share.
3. Click on the three dots in the upper right corner and select 'Download all.'
4. Google will then download a zip file containing the photos from your album.

#2. Download all photos and photo albums from Google Photos using Google Takeout:

• Make sure you're signed into your Google account by clicking on the following link: https://accounts.google.com/
• Click on Data & Personalization (on the left side of the page).
• Click on 'Deselect all' (otherwise every Google service you use will be selected).
• Scroll down to Google Photos and select it by clicking on the check box.
• Click on the button that says, 'All photo albums included'. If you want to download all your photos leave everything selected.
• If you only want to download selected albums, click on 'Deselect all', and then tick the boxes of those albums you do want to download.
• A zip file containing all your photos will be emailed to you. Open the zip and selected all the photos and save them anywhere you like, for example an external drive or flash drive.

I hope this helps you, Isabelle.

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Len wants to know what we think of Avast's new "Cleanup Premium".
HI. What is your opinion of Avast Cleanup Premium? Thanks, Len.

Our answer
Hi Len. In our opinion, it's worthless like most Avast products. Its main purpose appears to be to get you to upgrade to Avast's' other paid programs. Remember that Avast bought CCleaner and ruined that... maybe this is their attempt to recover from that debacle. Who knows?

Take our advice and steer clear of anything Avast touches.

Dick gets a notification to check drive C:\ every time he starts Windows
Hello wonderful folks. For some reason, my PC wants to do a disc check on “C” every time I start it up. I tried a couple of suggestions that I found on Google, and I thought I followed the instructions to the letter, but they did not work. Hopefully, you have seen this problem pop up in the past and have a safe and easy solution to give this old man. I know you are always so very busy but if you get a spare minute could you help me? Thank you so much in advance.

Our answer
Hi Dick. Thanks for your nice comments and your confidence in us.

Your problem, may be nothing more than a Windows error it could also be the result of an improper shutdown or serious file system errors on your hard drive.

The first thing you should do is this: Open an administrator command prompt... Type CMD in taskbar search and click "Run as administrator" when it appears in the search results.

At the Command Prompt type CHKDSK /F and press Enter. You'll see a message that you cannot run CHKDSK while Windows is running. I will ask if you want to run disk checking at the next startup. Press Y for YES. And then restart your PC.

If that does not correct the problem. Open an administrator command prompt (as above) and in Command Prompt type chkntfs /x c: and press Enter. The command must be entered exactly as shown.

We hope this helps you with your problem, Dick.

Heinz wants to change his display name on one of his Gmail accounts
When sending e-mails out on my office computer in my G-mail account, the return address shows up as "Jake --------- > ----xxx---@gmail.com"
Jake was the Adjutant prior to me taking over. How do i delete his name and show mine? I have searched Gmail info on the computer - possibly as "user" but can't delete it. Heinz

Our answer
Hi Heinz. Here's how to change your display name in Gmail.

1. On your computer, open Gmail.
2. In the top right, click Settings. See all settings.
3. Click the Accounts and Import or Accounts tab.
4. Under "Send mail as," click Edit info.
5. Enter the name you want to show when you send messages.
6. At the bottom, click Save changes.

That should do it!

Linda tried to update Windows from the Microsoft Windows 10 Update page
I tried updating my version of Windows 10 by clicking on the URL you put in the weekly newsletter. I clicked on "update" and nothing happened. What should I do? Thanks!

Our answer
Hi Linda. When you go to the page at https://www.microsoft.com/en-us/software-download/windows10, it does not start the update - it downloads a program called "Update Assistant". So, when you click the "Update now" you're downloading the Update Assistant - you're not updating Windows.

To update you PC you have to run the assistant to update your computer. I am guessing you'll find the "Update assistant" in your downloads folder. When you find it, double click it to run it.

Anne says if she can't trust mail from Norton who can she trust mail from?
I have Norton 360 installed. Recently, an email from Norton advised me if I renewed NOW I could get a Two for One year reduction cost. This did not sound right. Contacted Norton who replied that they never offer deals like that. My problem is that I cannot trust mails from Norton bona fide or not! Bit of a Catch 22. Any ideas on how to distinguish the good from the bad?

Our answer
Hi Anne. There's no one way to tell if an email is a scam unless you're really good with investigating email headers. It's not easy to do and even those can be forged.

The rule of thumb we use and teach is never click a link in an email from a company that deals with money. If you want to check out Norton special offers, go directly to their site by typing in the URL in your browser.

And one more good rule to follow - if it sounds too good to be true then it probably is.

Never click links that ask you to change your password, or tell you you've been compromised, etc. Always visit the site involved by typing in the URL in your browser.

And though you didn't ask, I wanted to give you our thoughts on Norton/LifeLock. We don't trust Norton/LifeLock. LifeLock has been sued several times for false advertising. In my opinion, making people believe a program can protect them from identity theft when it can't possibly do that only causes more identity theft because people let their guard down. Lifelock does not prevent identity theft. And Norton is famous for the bait & switch tactic. Luring in customers with a low price then increasing the price or even doubling the price over the course of a couple of years.

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How to Show Command Prompt Instead of PowerShell on the Win-X Menu
Windows 10 (all supported versions)

Microsoft, in their infinite wisdom, decided that everyone who uses Windows 10 is geeky and therefore would much rather have PowerShell on their Windows 10 “power menu” than Command Prompt. Well, PowerShell is very powerful and there’s a library of scriptlets you can use with it, but when it comes to most users, Command Prompt is going to be used much more often – that’s because most tips you’ll find for Windows will tell you to open a Command Prompt or Command Prompt (Admin).

If you press Windows Key + X or right-click the Windows 10 start button, you’ll see what geeks like to call the Power Menu. If you haven’t modified that menu, you’ll probably see Windows PowerShell is on it and not Command Prompt. But not woe is you!

You can easily replace PowerShell and PowerShell (Admin) with Command Prompt and Command Prompt (Admin).

All you have to do is this:

Right-click on an empty area of your taskbar and then choose “Taskbar settings”.

In Taskbar settings, under “Replace Command Prompt with Windows PowerShell in the menu when I right-click the start button or press Windows key + X” turn the switch to Off.

And PowerShell and PowerShell (Admin) will be banished, and Command Prompt and Command Prompt (Admin) shall rule in your non-nerdy, non-geeky domain.

And someday, if you get all pumped up with hubris because you became an official geek you can flip the switch back to on and put Windows PowerShell on the Win-X menu. Until then, may Command Prompt rule!

How to Make Videos from Your Photos Using the Windows 10 Photos App
Windows 10 (all supported versions)

We receive quite a few asking how to make videos from pictures. So, we took some time to play around with the Photos App in Windows 10. The Windows Photos App has quite of few features, but they’re certainly not obvious or easy to find.  So, here are some basics to get you started. After you learn the basics, let your creativity rule!

Open the Photos app from the Windows 10 Start menu or type Photos in the taskbar search and press Enter to open it.

At the top of the Photos app, you’ll see an option called “More” with a down arrow to its right. See?

Click Video Projects…. then click the blue “New video project” button then click “Make a video for me”.

Time to add some pictures to your video.  Add pictures to your video project by clicking the box in the upper-right corner of your photos. When you have all the images you want to add to the video selected, click “Create”.

Then give your video a title and click OK.

Click OK and Windows will create your video and even add music that it “thinks” fits the video. Don’t worry, you can change the music, the order of the photos, add special effects, text, filters and more later.

Once the Windows Photos app compiles your video, you can start using your creativity to make it yours. You can drag images around to change the order of the images, you can add text, 3D-effects, Filters, Motion, and even change how long the image appears in the video by clicking “Duration”.

All of the options are easy to use.  You’ll have several text styles to choose from, and the Windows Photo app will do its best to make it fit the image. It’s really easy.

Adding special effects is easy too. Click on 3D effects and choose the effect you want – there are quite a few to choose from – and you’ll get a preview of what each effect will look like on the image.

If you don’t like the music that the Windows Photos app selected, no problem. You can choose from any of the included background music files or add your own custom audio.

When you have your video just the way you want it, choose the video quality (1080p is recommended), click “Export” and choose where you want to save your video.

The default (and only) file format Windows Photos app saves videos in is MP4.  You can convert MP4 videos into other formats using one of the many online video conversion sites.

And that’s about it. Those are the basics of using the Windows 10 Photos app to create videos from your photos and music. It should be enough to get you started.  

We made a quick video for you – nothing fancy but then it only took about 2 minutes to do. We converted the finished MP4 video to an animated GIF for easy & quick viewing.  The video we created (MP4) had music, the GIF below, does not. I don’t know if that’s a good thing or a bad thing. Now don’t be critical, this is just a quickie to show you we really do try this stuff.

Now go and create videos using Windows 10 Photos app and share them with your family, friends, or share with everyone on social media.

The Complete Guide to Windows 10 System Restore
Windows 10 (all supported versions)

Windows 10 has a lot of excellent features.  System Restore has been mostly forgotten because Windows 10 offers other great recovery methods like Fresh Start and System Reset.  But using Fresh Start or System Reset to fix one problem is like using an elephant gun to kill a rat.

You may not need to wipe out Windows and reinstall it using System Reset – which allows you to wipe out Windows, keep your personal files and folders. If things suddenly go awry with your PC and a simple reboot doesn’t help, your first choice should be System Restore.

System Restore can erase changes to your computer that may be causing problems without removing all your desktop programs. So why doesn’t Microsoft make System Restore easier to find and to use on Windows 10? We have no idea.

Turning on and configuring Windows 10 System Restore

First, let’s make sure that System Restore is turned on and configured correctly.

It’s always good to start at the beginning, right?

Type Create Restore in the taskbar search and press Open when you see Create a Restore Point appear in the search results.

The following dialog will appear the System Protection tab should be pre-selected. If it is not, click on the System Protection tab. Make sure you Windows drive is selected – usually this will be drive C:\.

Then click on the Configure button near the bottom. See the picture below:

Tick the circle next to “Turn on system protection” (if it’s not selected already). Slide the max usage arrow from 2% to 10% depending on the size of your hard drive. Don’t go over 10%

After you’ve done the above, click “Apply”/ “OK”.

Creating a Restore Point

Click on the Create button on the main dialog (inside the lower red box in the image below). A Create a restore point dialog will appear.

Give your new restore point a name (Hint: Windows will always append the date to the name you provide so you don’t have to use a date in the name.) Now click the “Create” button on the “Create a restore point” dialog (see below):

Windows will start creating a restore point with the name you gave it.

When it’s done creating the restore point, click OK on the main dialog.

Now that you have created a restore point, Windows will automatically create system restore points at intervals it decides – it will use up to the maximum space you allowed for System Restore when you set it up.

How to use System Restore to restore your computer to an earlier time

But what if you need to restore your computer using your restore point(s)? Press the Windows Key plus the “R” key (or right-click the start button and choose “Run”). In the run dialog type RSTRUI and press enter.

Make sure you tick the box at the bottom next to “Show more restore points” so all the restore points available are shown. Click on the restore point you want to use to highlight it, (as you can see above, I chose a restore point dated April 4, 2021). then click “Next >”

The next dialog asks you to confirm your choice. It also gives you a chance to see what programs will be affected by the restore operation. The only programs that will be affected will be programs that you installed between the restore point you choose and the date you do the restore.

When you’ve confirmed the restore point, and optionally, checked to see what programs may be affected – you’re ready to go. Click Finish.

You will have one more chance to cancel the System Restore. If you chose to continue with it, you will have no further options to cancel it. Once it starts. you won’t be able to stop it. It will continue to run until the restore operation is complete.

A System Restore usually takes from 30 to 60 minutes – but it can take longer. You must let it finish though it appears nothing is happening. Turning off your computer or rebooting during a restore is an invitation to PC catastrophe.

System Restore is a good way to restore your computer to an earlier time should something you install cause major problems. But it’s not a panacea for all computer troubles. And sometimes System Restore will complete and you’ll get a message that the System Restore operation was unsuccessful. If you do get that message and you have other restore points available, you can try running restore again using a different restore point. If that fails, you still have the option to use System Reset and keep all your personal files. 

Want more tips, tricks, and information?

We have thousands of Windows tips, tricks, and more on our InfoAve web site.

Subscribe to our free InfoAve Daily newsletter.

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Tickld – A Cloudeight Website Pick

Our site pick today will make you laugh — or at least smile, and probably warm your heart too.

Tickld is a website full of articles and news stories sorted into four categories:

Heartwarming, Spooky, Wow, Cute, Outrageous, and Funny.

When I first stumbled on Tickld, I had a tough time leaving the site as it has that “just-one-more” stickiness to it. There are always more articles to read and more interesting headlines to click on and on and on…

Here’s what the staff of Tickld has to say.

ABOUT US

Here at Tickld, we know what tickles you! Our editorial team aims to humor, surprise and delight you with our daily content. They scour the internet for the hidden gems, keeping a keen eye on what’s trending, and serve you only the best of the best. So, keep calm and scroll on!

OK, enough of my rambling, how about a few samples to motivate you to visit our Cloudeight Site Pick – Tickld.

Spunky Grandma Escapes From Retirement Home To Get Tattoo

A plucky great-grandma in Londonderry, Northern Ireland was not about to miss out on her granddaughter getting a tattoo. Sadie Sellers, 79, escaped from her retirement home to get inked with her great-granddaughter, Samantha. If you think all elderly folks are timid, gentle people, then think again. The adventurous Sellers is a lady who simply wants to live her life to the fullest…

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Stick ‘Em Up: UK Granny Wins Award For Fighting Off Robber With Cane

This granny wasn’t going down without a fight!

Medals are usually reserved for civil servants and other selfless acts, but the Amplifon Awards had to give an accolade to this feisty 83-year-old grandmother.

Shopkeeper June Turner was caught on camera fighting off a burglar when he decided to rob her newsstand. Armed with only her cane, the tenacious Turner took a swing at the robber, thwacking him multiple times…

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And a few headlines for you…

Hairdressers Recall The Nastiest Client They’ve Ever Had

Canada Made Unlicensed Bingo Illegal So These Seniors Straight Up Broke The Law

9 Year Old Girl Fills Chapstick With Cheese, Proves The Future Is Female

People Share The Most Annoying Thing A House Guest Has Ever Done

There are tons of interesting, funny, outrageous, and heartwarming articles on Tickld. And more are added every day.

Take some time and visit Tickld, it’s a Cloudeight Site Pick – and we’re sure you’ll enjoy it. 

Dreams

Everything I was meant to be
I am and you can surely see
That I am in reality
All I am supposed to be.

I am nothing more and nothing less
Than I am willing to confess.
In the hands of time, I ride
Until they say, “He finally died”.

I am all that I’ll ever be
And so are you. Can’t you see?
We make our own reality
And all is as it’s meant to be.

Three dazzling white horses prancing in an arid plain beneath cloudless desert-blue skies. In the background, you can see jagged, grey-edged, cold-faced mountains, shimmering in the heat.

Your mind paints the scene.

You can feel the hot, dry, gritty, relentless wind blowing through your hair, touching your skin… burning yet setting you free.

You are an artist even with your eyes closed... 

You can read the rest of this essay here. 

This week's back-to-basics tip comes courtesy of Kris who was kind enough to send us a tip she came up with o help her husband understand the some of the web terminology we use every day. Kris, thanks so much for sending this. I'm sure many readers will appreciate your tip.

Kris's Back-to-Basics Tip

"After reading the confusion between Browsers/Search Engines, I thought you could embellish on what I told my husband because this did help him. Maybe this could help others. I came up with the following:

The computer is your "wide wonderful world".

Your ISP (Internet Service Provider) gives you the power (like gasoline for your car) to get on line so you can go and your thing.

A Search Engine will search the world for you wherever you want to search and for whatever you want to search for.

A web browser is your "car" to get you where you want to go.

---

Thank you Darcy & T.C. for being there for us all. Keep on doing what you both are doing! Take Care, Kris

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Windows 10 Customization: Make Windows 10 look and work the way you want it to. Learn more.

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We hope you have enjoyed this issue of Cloudeight InfoAve Weekly. Thanks so much for your support and for being an InfoAve Weekly subscriber.

Have a great weekend... be safe!

Your friends at Cloudeight,

Darcy and TC
Cloudeight InfoAve Weekly - Issue #914
Volume 18 Number 24
April 16, 2021 

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