Cloudeight InfoAve Weekly |
Volume 18 Number 31
June 4, 2021
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Mary is not getting all her email
My email system is messed up. I cannot get all emails. My Thunderbird
keeps going in circles like it is searching for something. This has
happened for a couple of days. I checked with my ISP provider which is
Rogers. They had me change my password and then proceeded to try in
Thunderbird but could not locate where to put the new password. I know
I am not getting all emails, and while I was working with my ISP man a
box popped up briefly of new emails (this is why i know I am not getting
Hi Mary. Roger uses Yahoo Mail. And Yahoo Mail now requires you to use
different server settings and you may have to create an app password so
you can use your email account in Thunderbird. Rogers should have
notified you a long time ago about this change.
This Rogers email help page shows you how to get an app password and
shows you the new mail server settings. The instructions are pretty
clear on that page. But should you need more help, and you have a
Cloudeight Direct computer
care key, you can schedule an appointment and we will help you with
Carole wants to avoid typing in a password when she starts her
Thank you for your help about re-sizing photos. I have downloaded
Irfanview and will be using it soon. I would like to know how to start
my computer without having to log in all the time with my user name and
Thank you. You are doing a great job and I often use your site to find
out things I never knew how to do on my computer, and I have been using a
computer since 1995...
Hi Carol. Thanks so much for your nice comments and your support.
We do not recommend bypassing the login screen - we recommend that you
at least use a 4-digit PIN to sign-in even if you're the only one using
See this page to learn on to use a PIN instead of a password to
If you don't want follow our advice, and don't want any log-in security,
see this page.
Raymond can't see pictures in some emails
Hi. I hope you are both safe and well. My question is sometimes I get a
genuine email and it says pictures can't be displayed. I use Windows
This seems to happen a lot and I have no idea how to correct it. Hope
you can help. Best Wishes. Raymond.
Hi Raymond. I assume by Windows Mail you mean the Windows 10 mail app.
In the Windows 10 mail app, click the Settings icon (it's the icon that
looks like a gear). When Settings opens, click on "Reading pane". In the
"Reading pane" section, under "External content" check the box next to
"Apply to all accounts" and turn on the two switches to "always download
We hope this helps you, Raymond.
Jim wants to know more about our Cloudeight SeniorPass
Does the SeniorPass cover new computer check?
Hi Jim. Yes, you can use a SeniorPass if you want us to check over a new
computer to make sure it's set up for best performance and security. A
SeniorPass includes up to 3 checkups/optimizations a year as well as
unlimited repair sessions for one year. You can
information about out SeniorPass here.
have a Cloudeight SeniorPass? It's a great deal. Learn more here.
Our Cloudeight SeniorPass is a great deal. You get unlimited support for
one full year from date you first use your SeniorPass. We can help keep
your computer running well, fix all kinds of computer problems, clean up
malware, and a whole lot more. Our SeniorPass is like insurance for your
computer. And it's only $99 for an entire year.
SeniorPass today for just $99. It's just like having insurance for
your computer - only better!
To learn more
about our SeniorPass,
please see this
Helen says Windows 7 MS Solitaire stopped working after an
Hi. On my Windows 10 computer, I upgraded from Windows 10 version 2004 to version
20H2 and now my MS Solitaire game is messed up. My cursor stops moving
and cannot even stop the program and have to shut off PC at tower.
Everything else seems okay.
Hi Helen. It seems that you have Windows 7 games installed on Windows
10. Windows 7 games installed on Windows 10 usually stop working after a
Windows 10 version update.
You can reinstall them - but in our experience every time you upgrade
Windows 10, you're probably going to have to reinstall them. So we
stopped recommending Windows 7 games on Windows 10.
But if you want to use them
please see this page. The information on that page comes from
WinAero, a respected site. The article states that the Windows 7 games
now work well on all versions of Windows 10 - even the newest versions.
The page also contains instructions on how to install the games. One of
the games in the Windows 7 Games for Windows 10 is MS Solitaire.
We hope this helps you, Helen.
Frederick's wife suddenly got Norton on her computer
My wife somehow got Norton on her computer. It seems to be only active
in Chrome. It does not pop-up in Edge. If I back up her contacts, remove
Chrome entirely, re-install it, would this remove this pest?
Hi Frederick. It sounds like a bad extension or something in Chrome's
cache and seems limited to Chrome. If this is case, you don't need to
uninstall Chrome; just reset it .
To Reset Chrome and clear its history while preserving your bookmarks,
see this page.
I hope this helps you and saves you some time and trouble.
Marilyn's computer shuts down by itself several times a day
Hi TC & Darcy. I have Windows 10 version 2004 an my antivirus is
Emsisoft. I'm completely fed up with my computer shutting down and
rebooting several times in a 24-hour period. My email program is OE pro
& doesn't automatically save emails in drafts, so if I forget as I did
tonight to press "save" I lose whatever I've typed. A very important but
lengthy email was lost just before I was about to sign off. I now have
to start again. It can happen as I hit a key or click a button or when
not in use at all... It never happens on the laptop... only the main
How can I stop this from happening? There is no warning of any
description. It simply shuts down & reboots. I have at times lost other
work due to this as the "save" of a document isn't instantaneous.
This has been happening for several months, but I've put up with it. Any
information would be greatly appreciated. All the best to you both.
Hi Marilyn. As for your computer shutting down several times a day
without warning - this is a sign that it's overheating. The two main
causes of overheating are dust/lint blocking the vents in your computer
and/or a fan or fans inside your computer's case has failed. Another
cause is (if using a desktop), placing the tower under a desk pushed
back against the wall so that's not getting enough air. Make sure your
computer's vents are clean and free of dust and lint. If a fan or fans
have stopped working, they'll need to be replaced. Also, make sure the
tower is not pushed back against a wall and make sure it's not under a
desk, or worse, inside a cabinet. Computers run hot and they need a lot
of ventilation. A computer will shut down automatically if it overheats
to protect the processor.
Anything you're working on - email included - will be lost if not saved
before the computer shuts down. But for email in general, it sounds like
you have your mail set up as POP3 instead of IMAP. POP3 protocol
downloads and removes mail from the mail server. If you lose it, it's
gone. IMAP protocol email is synchronized with mail on the mail server.
If you lose it or get a new computer or check your mail from another
device - it's still on the mail server and you can still retrieve it.
We hope this helps you, Marilyn.
(For those reading this who are using a laptop and who have similar
see our article here.)
Jill once used AM Deadlink to clean out dead bookmarks...
Some years ago I used AM Deadlink on your recommendation to find and
delete dead bookmarks. My bookmarks are now getting out of control, and I
would like to purge dead ones again. Do you still recommend AM Deadlink
or some other app? Thanks, Jill.
Hi Jill. AM Deadlink is available for Windows 10 While we have not
tested any of the newer versions, it still appears to be free of malware
and bundles and is still free to download to use.
You can read more about AM
Deadlink and/or download it for Windows 10 here.
We hope this helps you, Jill.
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How to Turn System Icons On or Off
Windows 10 (all supported version)
Did you know you can turn system icons on or off in the Windows 10
notification area and customize it just the way you want? Did you know
you can even turn off — hide — the clock?
Let’s look at the options. First type system
icons in taskbar search and press Enter or click on “Turn system icons
on or off” in the search results.
Below you can see the complete list of system icons. Any item you see
in those lists you can turn on or off.
If you’re missing the Volume icon, turn it on
here. If you’re missing the Network icon, turn it on. Do you see ENG in
the notification area? Do you want to hide it? Just turn off the “Input
If you never use the Action Center icon, you can turn it off and save
taskbar real estate.
You can turn any system icon on or off to suit the way you use your
computer. If you’re a minimalist, you can turn them all off. Or if
you like everything at your fingertips, turn them all on. But our advice
is to experiment with the system icons and find the best combination for
you. It is your computer after all.
A bonus tip...
Look at the screenshot of the notification area above. Do you see the
little red arrow and the thin vertical strip it’s pointing to? Do you
know what happens when you click on that little strip? It minimizes all
open windows and takes you directly to your desktop.
Using the Cloud Reset Option in Windows 10
Windows 10 (All supported versions)
In older versions of Windows 10, when users chose the "Reset this PC"
option, Windows 10 reinstalled Windows from files already stored on the
Starting with Windows 10 version 1909 (November 2019 Update),
Microsoft added a Cloud Recovery option to Windows 10. The Cloud reset
option gives Windows 10 users who are trying to recover a badly
corrupted installation of Windows a better option. Using the Cloud reset
option users can download a pristine copy of Windows 10 from Microsoft
without using any Windows files stored on the local PC.
Here's how to Cloud Reset your Windows 10 PC and
keep your files.
1.) Type RESET in the taskbar search
Click on "Reset this PC" when it appears in the search results.
In the Recovery dialog, click Get Started under "Reset this PC".
When you click "Get Started" a window will open showing you two
"Keep my files" and "Remove everything".
If you want to keep your files and reinstall a
fresh copy of Windows, make sure you select "Keep my files".
When you click on "Keep my files" you'll see the following dialog:
On the next screen, Windows will give you two options - "Cloud
Reinstall" and "Local Reinstall". If you choose the first option,
Windows will reinstall a pristine copy of the same version of Windows
that is installed on your PC by downloading the files directly from
Microsoft. If you choose the second option, Windows will be reinstalled
with files on your computer.
Click "Reset" and the reset will begin. Keep in mind that the
"Cloud Recovery" reset will take longer than a local reinstall depending
on your Internet connection speed. A Cloud reset could take anywhere
from 45 minutes to several hours. The Cloud reset option is the best
choice if your Windows installation is badly corrupted.
Escape from Windows 10 “S” Mode
Windows 10 Users Stuck in S Mode
We have recently noticed that more Windows users with new
computers are stuck in Windows 10 Home “S” mode. Why Microsoft
even offers S mode is a good question. As you may not know,
Windows 10 S mode users are limited to using apps and programs
from the Microsoft Store only. That means you can’t install
Google Chrome, Emsisoft Antimalware, Mozilla Firefox, OE Classic
Email, Thunderbird Email, etc. If it doesn’t come from the
Microsoft Store – you can’t install it on a Windows 10 S mode
This is what Microsoft says about S mode…
"Windows 10 in S mode is designed for security and
performance, exclusively running apps from the Microsoft
Store. If you want to install an app that isn’t available in
the Microsoft Store, you’ll need to switch out of S mode.
Switching out of S mode is one-way. If you make the switch,
you won’t be able to go back to Windows 10 in S mode.
There’s no charge to switch out of S mode."
How to get out of S mode.
Almost everyone who has a Windows 10 computer stuck in S mode
is, at some point in time, going to want to break the surly
bonds of Microsoft and install the programs they love and want
If you’ve been trying to install programs on your Windows 10
computer and find that you’re unable to install them, check to
see if you’re stuck in S mode.
1.) Type ACTIVATION in the taskbar search
2.) When you see “Activation settings” appear in the search
results, press Enter.
3.) Under “Activation” next to “Edition” if you see “Windows
10 Home in S mode” then you’ll immediately have the answer as to
why you cannot install programs other than the apps and programs
in the Microsoft Store.
To escape from Windows 10 Home in S mode and switch to
Windows 10 Home version with no extra charge follow the
Open the Activation window (as above) and under “Switch to
Windows 10 Home” under “Go the Store and switch to Windows 10
Home” click the blue Go to the Store link.
On the Switch out of S mode (or similar) page that appears in
the Microsoft Store, select the Get button. After you see a
confirmation message on the page, you’ll be using Windows 10
Home (not in S mode) and you’ll be able to install apps from
outside of the Microsoft Store.
A word of warning… be sure you click the “Go to the Store”
link under “Switch to Windows 10 Home” and not under “Upgrade
your edition of Windows”. If you click “Go to the store” under
“Upgrade your edition of Windows” you’ll be buying Windows 10
Pro which will cost you $99. So, beware.
Want more tips, tricks, and information?
We have thousands of Windows tips, tricks, and more on our InfoAve web site.
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25 Creepy Photos That Will Give You the
In this departure from our usual Cloudeight Site
Pick, this one highlights an interesting “Reader’s
Digest” article that features 25 creepy photos all with chilling
We’re going to take you on a journey. It’s fun, it’s interesting, and
it’s a Cloudeight Site Pick. To get you started, we’re going to whet
your appetite a little bit…
If a picture is, indeed, worth 1,000 words, then here are at least
25,000 of the most creepy and chilling words you’ll ever experience.
A quiet country home?
What looks like a lovely country home in upstate
New York is actually one of 42 buildings that made up the Trudeau
Sanitorium for people with
tuberculosis (before the advent of current antibiotic treatment).
Located in the Adirondack Mountains, this was America’s first such
sanitorium. If you look carefully at the photo taken in 1948, you can
see a white-clad nurse ascending the front steps to care for her
Creating a model of a murder victim
Between 1972 and 1978, John Wayne Gacy, Jr. murdered at least 33
men in Cook County, Illinois. In 1980, forensic artists were
recruited to reconstruct the facial features of nine unidentified
victims so that photos could be released by the media in an attempt
to identify them. Gacy was known as the “Killer Clown.”
This 1928 image of Lon Chaney as a super-creepy
clown (a still from the silent film, Laugh,
Clown, Laugh), may be another reason people are afraid of clowns. If
you find these photos creepy, you’ll be super creeped out by these chilling
stories that’ll make you believe in ghosts.
The ghostly figures shown in this mural in the
Karl-Lehr-Strasse tunnel in North Rhine-Westphalia, Germany, depict
the 21 young people who died in a stampeded in 2010 at Loveparade, a
German dance music festival. Five hundred others were injured in the
devastating tragedy. If these creepy photos aren’t creepy enough for
you, don’t miss these 10
true ghost stories that haunt people all over the world.
Death’s relentless pursuit
Death is one of life’s realities, and yet
the notion of death remains mysterious, if not terrifying. One
reason may be the way that burial grounds tend to become
crowded, a constant reminder that death is always in pursuit.
Such is the case with this eastern portion of North London’s
Highgate Cemetery, resting place to close to 200,000 people
since 1839, where the gravestones appear to be collapsing in on
themselves. Find out the oldest
cemetery in every state.
And those are just 5 of the 25 creepy photos and descriptions
included in the article that serves as this Cloudeight site
pick. You do want to see the rest of the creepy photos, right? Sure,
You can see all “25 Creepy Photos That Will Give You the
Molly and The Bubble
“A glooming peace this morning with it brings,
The sun, for sorrow, will not show his head…”
Those lines from Shakespeare’s “Romeo and Juliet” are going
through my head this morning. Honestly, I expected it, but I was
still not prepared for it. My days will be emptier, and my life
will be lonelier; there will be a deep sadness inside me for
quite a while. I don’t think I’ll ever get used to it.
Where to begin? That’s the question. It doesn’t seem there was a
beginning. It was one of those things that slowly grow invisibly
and in silence so that when you finally realize it surrounds
you, engulfs you, and becomes part of your life, you don’t know
how it happened.
It was seven years ago this month that Corletta moved into the
house next door. It if hadn’t been for the ruckus of the moving
van and the guys hauling the furniture into the house, I may not
have noticed that the old empty house next door was gaining a
And I was gaining a new friend.
The Cape Cod next door had seen its better days. The dormers
jutted out of the top story like sad eyes...
Please read the rest of this essay here.
What is a progressive web app (PWA)?
Well, hmm... according to Wikipedia a progressive web app...
"... is a type of application software delivered through the
web, built using common web technologies including HTML, CSS,
a standards-compliant browser. Functionality includes working
offline, push notifications, and device hardware access,
enabling creating user experiences similar to native
applications on desktop and mobile devices. Since a progressive
web app is a type of webpage or website known as a web
application, there is no requirement for developers or users to
install the web apps via digital distribution systems like Apple
App Store or Google Play.
"While web applications have been available for mobile devices
from the start, they have generally been slower, have had fewer
features, and been less used than native apps. But with the
ability to work offline, previously only available to native
apps, PWAs running on mobile devices can perform much faster and
provide more features, closing the gap with native apps, in
addition to being portable across both desktop and mobile
According to your old pals EB & TC, a progressive web app is a
program that runs in your browser. Examples of progressive web
apps are Google Drive and Office.com. There are many others. And
now PWAs are making their way to the Windows desktop where they
work more like regular Windows app than PWAs.
Our newest Cloudeight Endorsed Email Program - Very Similar to Windows
Mail & Outlook Express. Stationery works great!
Read more about OE Classic here!
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Cloudeight Direct Computer Care: Single Keys, SeniorPass, or Season Tickets - always a great deal. Cloudeight Direct Computer Care is like having PC insurance. Get more information here.
Emsisoft Anti-Malware: Emsisoft is the only Cloudeight endorsed and recommended Windows security program. It provides users with a complete antivirus, antimalware, anti-ransomware, anti-PUPs solution. We offer single Emsisoft licenses and multi-computer licenses at discount prices. Also, we offer our exclusive Emsisoft with Cloudeight installation & setup. Get more information here.
OE Classic Email program.
The email program that is most like Outlook Express. We can even set
it up for you.
Get more details here.
Reg Organizer: Reg Organizer is the Swiss Army Knife of Windows tools. It's far more than just a registry optimizer and cleaner... it's a Windows all-in-one toolkit. Reg Organizer helps you keep your computer in tip-top shape and helps you solve annoying Windows problems. Reg Organizer works great with Windows 10! Get more information about Reg Organizer (and get our special discount prices) here.
SeniorPass - One year of Cloudeight Direct Computer Care - unlimited sessions!
Get more information here.
Windows 10 Customization: Make Windows 10 look and work the way you want it to. Learn more.
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We hope you have enjoyed this issue of Cloudeight InfoAve
Weekly. Thanks so much for your support and for being an InfoAve Weekly subscriber.
Have a great weekend... be safe!
Your friends at Cloudeight,
Darcy and TC
Cloudeight InfoAve Weekly - Issue #921
Volume 18 Number
June 4, 2021
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