Cloudeight InfoAve Weekly

Cloudeight InfoAve Weekly
Issue #977
Volume 19 Number 34
July 1, 2022

Dear Friends,

Welcome to Cloudeight InfoAve Weekly Issue #977. Thank you very much for subscribing and for being a part of our Cloudeight family. We appreciate your friendship and support very much!  Please share our newsletters and our website with your friends and family.

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Happy 4th of July Weekend!

This is a special review edition of Cloudeight InfoAve Weekly. As is our tradition on major holiday weekends, we are publishing a review edition that features the best of past issues of InfoAve Weekly. Publishing a review edition allows us to take some time off to enjoy the holiday with our families and friends.

To all our friends in the USA - have a happy and safe 4th of July weekend. To our friends in Canada, we hope you had a great Canada Day. And to our friends in other countries around the globe - have a pleasant and safe weekend.

We'll be back next week with an all-new edition of InfoAve Weekly.
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Make a small donation and help us help you!

If you don't need any of our products or services right now, please help us with a donation. Even the smallest gift is appreciated. Every donation helps us to provide useful information that helps you with your computer as well as helping us to keep you safe on the Internet. We offer free help to thousands of people every year... and we offer an honest and inexpensive computer repair service too. We do everything we can to help you with your computer and keep you safe too.

So if you don't need any of our products or services right now, please help us by making a donation right now.

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Thank you so much for your support! 

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Erica wants to know if hackers can watch you with your own Webcam.
I've read several articles that say that webcams can be activated by hackers and used to look at things in your house. Is this true? Can hackers turn on my webcam and watch me and look at things in my room?

Our answer
Hi Erica. Not only is it true that webcams can be activated remotely, but it's also happened many times and even some famous people have had their privacy invaded. There are several ways this can happen, but it usually happens when the victim is tricked into clicking a link in an email and downloading spyware/malware onto the computer thus giving the attacker control over the computer's webcam. It can be activated without the user's knowledge. Sometimes the cam can be activated without the "webcam active" light being on.

It's not likely to happen if a user has good antivirus / antimalware installed. However, no software is 100% foolproof. We've written articles about this before, and we recommend putting a tiny piece of electrician's tape (opaque) over the camera lens. If you're concerned about the tape's sticky substance harming your lens you can put a small piece of paper between the tape and the lens.

This is not something that happens very often. But it's important to know it's not a hoax, it probably happens more than we like to think. And remember to always make sure you're protected. We just want you to know that while it is possible someone could spy on you using your webcam, it's not very likely. It just makes good sense to understand the risks and always use the best safe computing practices.

Covering the lens is a good option but having a good antimalware/antivirus program like Emsisoft installed is essential.

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Roy wants to change his user account name in Windows 10
My Lenovo computer, now 7 years old, was originally "set up" by a computer shop and it runs fine. However, when I check the Command prompt and type WHOAMI, I get "C:\Users\User". TC or EB, how can I get my name shown in place of "user"? Thanks in advance, Roy

Our answer
Hi Roy. Here is how to change your user account name

1. Type NETPLWIZ in the taskbar search and press Enter when it appears in the search results.

2. Click on the account you want to change

3. Click on "Properties"

4. A dialog will open with the current username highlighted. Click Delete and type in a new name.

5. Click "Apply" "OK".

But... keep in mind this does not change the folder locations. For instance, Pictures will still be located at C:\Users\User\Pictures and Documents will still be at C:\Users\User\Documents, etc. Changing the username does not change the user folder locations. If you try to change those locations, you risk losing data and a corrupt user account. If you really want a new user account name, create a new user account with the name you want and then copy all the data from all your user folders (Documents, Desktop, Pictures, Videos, Music, etc.) to the user folders in your new account. This seems to me to be a lot of work especially if you're the only one who's ever going to see it.

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John does not want taskbar search on his Windows 10 taskbar
When I go to the Taskbar, I get a black screen with various file names showing. I don't want that black screen ........... ever. It just confuses me. Just to clarify my description. In the lower-left of the screen, this notice shows a magnifying glass and the command "Type here to search". Hope this description helps. John

Our answer
Hi John. It's called Taskbar search and it's very useful, but if you don't like it, you can remove the magnifying glass from your taskbar this way:

Right-click on a blank space on your taskbar...

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Find "Search" and then click on "Hidden" and the magnifying glass (taskbar search) will be hidden. If you ever want it back again, repeat the process above and click "Show search icon" or "Show search box".

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Jean A. wants to know how to remove the popup blocker from Edge.
How do I remove the popup blocker from Edge?

Our answer
Hi Jean. You can't remove the Edge popup blocker it's part of Edge, but you can turn it off though. Here's how to do that:

1. Click on the 3 horizontal dots icon at the top right of Edge, then click Settings in the drop-down menu. See below:

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2. In Settings, in the menu on the left, click on "Site permissions"...

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3. In Site permissions / Pop-ups and redirect, next to "Block" turn the switch off.

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The popup blocker is now disabled in Microsoft Edge.

If you installed a third-party popup blocker you can remove it by clicking on the 3 horizontal dots icon at the top-right of Edge, then click "Extensions" in the drop-down menu, and click "Remove" under the name of the 3rd-party popup blocker you installed.

I hope this helps you.
Jean wrote back: "Your directions worked great. The popup blocker is gone. I do appreciate your quick response. Jean."

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We can fix your computer while you watch. You never have to leave your home. Just sit back, relax, and watch us work. Get PC service from folks you trust at the best prices you'll find anywhere.

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Maria wants to transfer her files to a free office suite
I currently have Office 365 and just renewed for another year at a cost of over $100. I only use Word and Excel. What is the best/easiest to take my files and transfer them to a free Office suite? I figure I have a year to transfer and then I won’t renew Office 365. I tried to go back to regular Office, but couldn’t access my files. It seemed to require me to use Office 365 once I started with it. Maybe I just didn’t know how to get them back. I don’t have a problem with Microsoft Office, I just don’t want to pay for it every year. Any suggestions are welcome. Have a Blessed Day!

Our answer
Hi Maria. You don't have to transfer anything. Once you download a free office program that opens MS Office files (and most of them do). You can associate Word Docs and Excel files with your new free office program. We suggest that you uninstall MS Office first and then restart your computer. After your restart then download a free office suite like any of the ones we recommend here.

Once you have removed MS Office 365 and installed the free office suite you chose, your Word Documents and Excel files should open automatically with your new office program. If not, right-click on a Word Document, select "Open with" then choose the office program you just installed and make sure you check the box next to "Always use this program to open this type of file". Then do the same with any Excel file. From then on, your Word docs and Excel files should open with whatever free office program you installed.

We hope this helps you, Maria.

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William says his wife's laptop is in trouble
My wife has a Lenovo Laptop running Windows 10 version 20H2. The laptop will now no longer open Google Chrome. It comes up with the error 'Status Checkpoint". At the same time, Emsisoft has an error saying 'Emsisoft browser security has crashed. Click this balloon to reload the extension'. If you click the extension, it returns with the same message a few seconds later! If I click Shift+ Ctrl+N, I get a sort of Chrome screen, then if I try to load a webpage, I get the same error and message that it can't load the page! It suggests restarting the computer or restarting Chrome. I have checked and there are no updates to do. I have switched off the computer and waited for 15 minutes, but to no avail!  Another thing: Microsoft Edge won't start at all! Any suggestions would be most helpful.

Our answer
Hi William. It sounds to me like you need to reset that computer. There are a lot of issues there that would be instantly fixed by doing a reset. A reset removes all the programs installed, removes the Windows installation, saves all your personal files and folders, and then reinstalls Windows.

A "cloud" reset takes an hour or two (depending on your connection), but when you're done, you'd have a brand-new installation of Windows and then you could reinstall the programs you wanted - like Chrome, Emsisoft and the others. When you do a reset, Windows leaves a list of programs that were installed on the desktop. You don't have to re-install them all, just the ones you really need is our advice.

Since your computer seems to have corrupted files or some Windows corruption, we suggest you do a cloud reset. We have a step-by-step tutorial for doing a cloud reset - you can read that here.

We're fairly sure once you complete the reset, all will be as it should be. But if you need any more help, let us know.

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Linda's getting a new computer and wants help setting it up
I am getting a new computer today... I would like you to log in and take everything off of the computer that I don't need and download and install Emsisoft for me.

Also, I would like for you to install whatever else you think I should have. Just let me know if I need to buy a SeniorPass or do you charge individually. Please let me know what I need to do for you to connect to my computer and help me make the transition...

Thanks again to you both for all you do for us, I don't know what we would do without you!

Our answer

Hi Linda. Thanks for your nice comments.

We can optimize and set up a new computer for the best performance and appearance. We can help you transfer files from an external drive to your new computer. That would require a Cloudeight Direct Computer Care Key or a SeniorPass - both are available from this page. A SeniorPass is the best deal since it includes one full year of repair services for just $99. A Cloudeight single repair key is $50. If there is time left on your Emsisoft license we'll get that installed for you as well. As far as what you need to do for us to connect to your computer, it's simple, and once you have purchased your key(s) you can set up an appointment. When your appointment time comes, we'll send you an email with a special link in it and all you have to do is click that link to connect for your Cloudeight Direct session.

If you have any other questions, please don't hesitate to ask.

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Don't have a Cloudeight SeniorPass? It's a great deal. Learn more here.

Our Cloudeight SeniorPass is a great deal. You get unlimited support for one full year from the date you first use your SeniorPass. We can help keep your computer running well, fix all kinds of computer problems, clean up malware, and a whole lot more. Our SeniorPass is like insurance for your computer. And it's only $99 for an entire year.

Get your SeniorPass today for just $99.  It's just like having insurance for your computer - only better!

To learn more about our SeniorPass, please see this page.

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Cloudeight InfoAve Premium -Tips & Tricks

A Quick Way to Clean the Windows Temp Folder
Windows 10 and Windows 11

If you’ve never cleared your Windows temp folder, it probably contains dozens or even hundreds of useless files. 

Here’s a quick way to see how many files have accumulated in your Windows Temp folder

Right-click on the Start button and click “Run”.

In the Run box type %temp%

Windows 10 tips by Cloudeight

You’ll see the contents of the Windows Temp folder,

Windows 10 tips by Cloudeight

If you want to clean up the Temp folder, hold down the CTRL key and tap the “A” key to select all the files in the Temp folder.

Windows 10 tips by Cloudeight

Once all the files are selected, tap the Delete key. Some of the files in the Temp folder may be in use by programs running on your computer and therefore can’t be deleted. If you see a message that a file can’t be deleted because it’s in use, just skip that file.

As you can see from the screenshots, before cleaning I had 93 files & folders in the Windows 10 Temp folder, after cleaning there were 8 files & folders.

Windows 10 tips by Cloudeight

Will this improve your computer’s performance, probably not, although it could. Think of it as good housekeeping. There’s no sense in keeping useless files and folders, right? 

Now you know how to do a little computer housekeeping you may not have known before. 

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How to Use the Windows Taskkill Command
Windows 8.1, Windows 10, and Windows 11

Taskkill is a Windows command that has been around since Windows 95. You’ll find it works just fine in Windows 10 too. Taskkill is a command you can use when you want to terminate one or more running processes. And the Taskkill command is especially useful if you find you cannot terminate processes using End Task in Task Manager.

Some processes that are running as an Administrator (Elevated), sometimes cannot be killed by using “End Task” in Task Manager. To kill them, you can use the Taskkill command from an elevated (administrator) command prompt to kill them.

Also, you can use Taskkill to kill any process should you find that process not responding to an “End task” commend in Task Manager.

Here’s how to use Taskkill.

Type CMD in the taskbar search and click “Run as administrator” when it opens in the search results.

To see a list of running processes, type Tasklist in the command prompt window. A list of running processes and their PID numbers will appear.

The list of running processes may be quite impressive. you can use the following command to create a scrollable list.

tasklist | more

You can scroll down the list by pressing the Enter key.

Windows 10 Tips. Cloudeight InfoAve

You can kill a process using its PID number or its name.

To kill a task by its PID number type:

taskkill /F /PID PID number

Windows 10 Tips. Cloudeight InfoAve

In the image above you can see the Notepad’s PID number is 13144. To kill that process using Taskkill, type the command taskkill /f / pid 13144 and then press “Enter”.

Windows 10 Tips. Cloudeight InfoAve

Note: PID numbers are not static, they change by instance. In other words, every time you open Notepad it will have a different PID number. Also, each instance of Notepad will have a different PID number.

To kill a process by name, type the command

taskkill /IM “process name” /F

Let’s use Notepad as an example again. To end all Notepad processes, you’d enter the following command and press Enter.

taskkill /IM “notepad.exe” /F

Windows 10 Tips. Cloudeight InfoAve

Keep in mind that closing processes by name will close all running instances of that program. If you have four Notepad windows open, running the Taskkill command will end all Notepad processes.

The Windows Taskkill command has many other useful options that you can use to terminate processes. You can learn all of those options by opening a Command Prompt and typing

Taskkill /?

Windows 10 Tips. Cloudeight InfoAve

Windows 10 Tips. Cloudeight InfoAve

Did you know that by using Taskkill you can close all non-responsive processes/apps at once in Windows 10?

IMPORTANT NOTE:  The term “Processes” is a general term that refers to apps, programs, tasks, and Windows processes.

All commands must be typed exactly as shown. Spacing is important. Lower & uppercase does not matter.

If you use the taskkill command on a program (process) you’re working with and you haven’t yet saved your work, you’re going to lose it. So be sure to save your work before trying this tip. 

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How Old is Your Windows PC?
Windows 10 and Windows 11

There’s a lot of confusion about Windows 11. We have had quite a few people asking us if there’s a way to find out when their computers were manufactured. 

Generally, computers older than four years will not run Windows 11, but things could change. And yes, we know that there are workarounds posted all over the web. We’re not recommending any of them at this point.

So how old is your computer?

Whether you are using Windows 10 or Windows 11, if you want to know when your computer was manufactured, here is an easy way to find out 

Type MSINFO32 in the taskbar search to open “System information” and look for BIOS Version/date:

Cloudeight InfoAve Windows Tips

The BIOS Version/date shows the date your computer was manufactured. In the screenshot above, you can see one of the laptops I'm using is ten years old. It is running the current version of Windows 10 (Windows 10 version 21H1).  And below, my cheap ALLDOCUBE PC (Windows 11) is now just over thirteen months old. It is still an infant!

Cloudeight InfoAve Windows Tips

Please Note: There are always exceptions. If you changed your motherboard battery or flashed (updated) your BIOS, the date shown may not be the date your computer was manufactured.

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Want more tips, tricks, and information?

We have thousands of Windows tips, tricks, and more on our InfoAve website.

Subscribe to our free InfoAve Daily newsletter.

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Reg Organizer: Cloudeight recommended and endorsed.

Now available: Reg Organizer 8.91

If you purchased or renewed Reg Organizer through Cloudeight within the last 12 months, you're entitled to a free version upgrade to Reg Organizer 8.91. Works great with Windows 10 and Windows 11!

Save $14 on Reg Organizer right now!

Reg Organizer - A Swiss Army Knife of Windows Tools - Works Great on Windows 10!

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Cloudeight InfoAve Premium -Tips & Tricks

Get Free Audiobooks from LibriVox

LibriVox - A Cloudeight Site Pick

If you like to read, but don’t have the time, or you can’t see well enough to read, or you’re too lazy to read, or if you want to drift off to sleep reading with your eyes closed, then this site is for you. It’s like a rummage sale of free audiobooks — mostly classics.

The best part of this site is the hundreds of free audiobooks you can download and listen to. The second-best part is that you never know what you’re gonna get… kind of like the now proverbial box of chocolates.

LibriVox exists to make all public domain literature available in audio format to everyone. The fun part is you never know who’s going to be reading to you or what they’re going to sound like. That’s because LibriVox doesn’t care what its volunteer readers sound like – perhaps that’s why there may be more than one version of an audiobook. Luckily for us, all that neither EB nor I have volunteered to read for LibriVox, thus sparing you a horrid, life-altering experience.

All the audiobooks on LibriVox are free and available in several formats. Most of you will like the audiobooks in zip format for PCs – just unzip the file, click on the audiobook, and listen to someone read the book to you. There are several other formats available, so be sure to choose the one that’s right for you.

LibriVox makes it easy for you to find what you’re looking for. For example, being the dummy that I am, I typed in Edgar Allen Poe and got zero results. But when I searched for Edgar Allan Poe, I got sixteen audiobooks, not surprisingly, Poe wrote all those books. Who is reading them, I have no clue although the one I downloaded had a lady with a nice-sounding voice reading it. No drawl! No Darcy-accent!

LibriVox - A Cloudeight Site Pick

Now, because I’ve run out of witty things to say, I will turn it over to the site’s developers to regale you.

“About LibriVox

LibriVox Objective:

To make all books in the public domain available, for free, in audio format on the internet.

Our Fundamental Principles:

LibriVox is a non-commercial, non-profit, and ad-free project
LibriVox donates its recordings to the public domain
LibriVox is powered by volunteers
LibriVox maintains a loose and open structure
LibriVox welcomes all volunteers from across the globe, in all languages

What We Do

LibriVox volunteers record chapters of books in the public domain, and then we release the audio files back onto the net for free. All our audio is in the public domain, so you may use it for whatever purpose you wish. Please note: Our readers are free to choose the books they wish to record. LibriVox sees itself as a library of audiobooks. Because the books we read are in the public domain, our readers and listeners should be aware that many of them are very old, and may contain language or express notions that are antiquated at best, offending at worst.

Volunteering for LibriVox is easy and does not require any experience with recording or audio engineering or acting or public speaking. All you need is a computer, a microphone, some free recording software, and your own voice. We accept all volunteers in all languages, with all kinds of accents. You’re welcome to volunteer to read any language you speak, as long as you can make yourself understood in it. You don’t need to audition, but we do suggest a 1-Minute Test recording just to check your setup. We’ll accept you no matter what you sound like.

We operate almost exclusively through Internet communications on our forum, where all your questions will be answered by our friendly community.

For more detailed information, see our FAQ

So, now that we have amused you, hopefully, informed you…and put in some “About” stuff from LibriVox…

Isn’t it time you visited LibriVox to grab some free audiobooks?

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We can fix your computer while you watch. You never have to leave your home. Just sit back, relax, and watch us work. Get PC service from folks you trust at the best prices you'll find anywhere.

Get more information here.

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Cloudeight InfoAve Premium - Essays , Rants, etc.

Dear Walter

I was going to write an essay about Walter Cronkite today. It was going to be an open letter to the dearly departed bastion of real, authentic news.
"Dear Walter,

"You would not believe what's going on in the world these days - you're probably turning over in your grave..."
But then I thought, what's happening in the world these days isn't funny at all, and no matter which side you're on if you disagree with the other side you'll be ridiculed maybe even hurt.

Why can't we all get along anymore?


I decided to watch a movie instead of watching or reading the crazy news in a world that got really weird, really fast.  Why make myself sick?

Anyway... a couple of weeks ago I found "The Bucket List" on one of my streaming apps - it was free. That's always a big selling point with me these days when my income has dropped to the point where people on unemployment make more than I do - and I have is wit! Wit is not worth doodly-squat anymore. I used to think witty = $. But I got a big surprise.

As it turns out...this was a long, but entertaining way to tell you that I watched "The Bucket List" recently.

"The Bucket List" stars two of my favorites: Jack and Morgan. If you don't know Jack and Morgan, look up "The Bucket List" (Jack & Morgan), "A Few Good Men" (Jack), and "The Shawshank Redemption" (Morgan). If you don't know what those are, look up "Movies".


Please read the rest of this essay here.

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Help us help you.

Make a small donation and help us help you!

If you don't need any of our products or services right now, please help us with a donation. Even the smallest gift is appreciated. Every donation helps us to provide useful information that helps you with your computer as well as helping to keep you safe on the Internet. We offer free help to thousands of people every year... and we offer an honest and inexpensive computer repair service too. We do everything we can to help you with your computer and keep you safe too.

So if you don't need any of our products or services right now, please help us by making a donation right now.

Interested in making a monthly gift? Visit this page. Help us keep helping you!

Thank you so much for your support! 

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Cloudeight InfoAve Premium - Back to Basics

What is WebP?

WebP is the newest image format developed by Google. The main advantage of WebP is that it reduces the file size of an image by up to 30% compared to files in JPG or PNG format, without any noticeable loss of image quality. This means you can store a lot more pictures in the same amount of disk space.

But that’s not all WebP is good for. Since WebP images have smaller file sizes, large images open more quickly on the web. And because of reduced loading times, more and more Web sites are using WebP images more frequently.

On the downside, some web browsers like Apple’s Safari don’t yet support WebP images. And Internet Explorer does not support WebP images and never will.

If you’re using Windows 10 you can open WebP images without installing any 3rd-party programs by right-clicking on a WebP file and choosing “Open with” and selecting Chrome, Microsoft Edge, or Paint.

To see examples of JPG images converted to WebP, see our article here

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Reg Organizer: Reg Organizer is the Swiss Army Knife of Windows tools. It's far more than just a registry optimizer and cleaner... it's a Windows all-in-one toolkit. Reg Organizer helps you keep your computer in tip-top shape and helps you solve annoying Windows problems. Reg Organizer works great with Windows 10 and Windows 11! Get more information about Reg Organizer (and get our special discount prices) here.

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Windows 10 Customization: Make Windows 10 look and work the way you want it to. Learn more.


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We hope you have enjoyed this issue of Cloudeight InfoAve Weekly. Thanks so much for your support and for being an InfoAve Weekly subscriber.

To our friends in the USA, have a safe and happy Fourth of July weekend!

To our friends in other countries around the world, have a great weekend!

Darcy and TC
Cloudeight InfoAve Weekly - Issue #977
Volume 19 Number 34
July 1, 2022 

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