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Cloudeight InfoAve Weekly Issue #1051 Volume 21 Number 5 December 1, 2023 Dear Friends, Welcome to Cloudeight InfoAve Weekly Issue #1051. Thank you very much for subscribing and for being a part of our Cloudeight family. We appreciate your friendship and support very much! Please share our newsletters and our website with your friends and family. If you're not getting our InfoAve Daily newsletter, you're missing out on a lot of good stuff! It's free and it only takes a few seconds to sign up. We'd love to have you with us. Visit this page to sign up for our Cloudeight InfoAve Daily Newsletter./
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Thanks. Uwe. Our answer
I'm not sure how this happened on your PC or why. But the solution
may be simple. There's a little freeware utility you can use to
change the drive order. It's called "Drive Letters Tool 1.0.1" -
you can read more about it and/or download it (free) from here.
Let me know if that tool helps you.
------------------ Uwe wrote back: "TC: Thanks for the information on the Drive Letters Tool 1.0.1. I opted for "Show all drive letters before the drive name." This put the drive letters in alphabetical order, which is what I wanted. It's a nice easy program to follow. Thanks again. Uwe."
Jim
asks about the Titan Security Key
Our answer
The Titan Security Key is a hardware security key that can be used
to add two-factor authentication to your Google account. It is a
physical key that you plug into your computer or mobile device to
generate a unique code that you use to verify your identity. It
works with Gmail but does not work with all websites - for instance,
it does not work with Twitter (X) or Facebook.
It costs $35 (USB-c) or $25 (USB-a). I would not buy one since the
future of passwords and password security is not two-factor
authentication but passkeys, which are free. And until then,
Bitwarden, RoboForm, LastPass, and other modern password managers
now support two-factor authentication.
Passkeys are a new type of passwordless authentication that is
designed to be more secure and convenient than traditional
passwords. They are based on the FIDO (Fast IDentity Online)
Alliance's WebAuthn standard, which uses public-key cryptography to
securely authenticate users.
Passkeys are stored on your device, such as your smartphone or
computer, and are never sent to the websites or apps that you use.
This makes them much more difficult for hackers to steal, as they
would need to have physical access to your device.
To use a passkey, you simply need to unlock your device with your
fingerprint, face scan, or PIN. Your device will then automatically
generate a unique passkey for the website or app that you are trying
to sign in to.
Passkeys are still a relatively new technology, but they are already
being supported by a number of major companies, including Apple,
Google, and Microsoft. They are also being standardized by the World
Wide Web Consortium (W3C), which means that they are likely to
become more widely adopted in the future.
So, my advice is to save your money, use two-factor authentication
where you can, and use Passkeys as soon as you can when the sites
you use start supporting them.
Google (Gmail) supports Passkeys right now. To learn how to set up a
passkey for your Google account, see
this page. To learn more about passkeys in Windows see
this Microsoft article.
We hope this helps you make a wise decision!
Dick wants to know about a
suspicious email
I hope I don’t have a problem now that I just renewed Emsisoft. I know you use PayPal Pal and I have never enrolled in it. I only have a Discover card. This morning I received an email thanking me for putting my card with Pay Pal and charging me $345,00 for an Apple Watch, which I certainly did not order. Do you think this might be valid or a scam….I'm worried. Dick/
Our answer
Hi Dick. The email you reference has nothing to do with your order. Scammers send out millions of emails like this in hopes people will click the link to "fix the issue". If the recipient does click the links in the email then the scammers may be able to get your personal info such as your passwords and your banking/credit card info. Just delete that mail. No one charged an Apple watch to you. If you want me to take a look at the mail, send it to me as an attachment so I can see the headers and I can help you further.
Your Emsisoft order was fine.
---------------- Dick wrote back: "Good morning, Darcy. I sort of thought the PayPal email telling me I just bought an Apple Watch was a scam. I guess the only reason I got a little concerned is because it came right on the heels of my Emsisoft renewal being under Pay Pal and I haven’t been using it. Thank you for making an old man feel better. I know you are so busy…..Gee, guess I had better start getting your Christmas present ready. Dick."
Rita fell for a tech
support scam
My computer was hacked this afternoon. The message said to call Microsoft immediately. I foolishly called what was shown as the Microsoft number. A woman walked me through and took over my computer. She did a scan and connected me with someone else who told me that I was scammed for 17,000 from my checking account. and was giving me instructions on how to get it back, such as driving to a Bitcoin place in Chicago. I'm 83 years old and a nervous wreck on the phone. I refused all of her instructions. I know I did all the wrong things and now I'm out a lot of money. I just wanted to let you know even though there is nothing you can do. Rita.
Our answer
Hi Rita. The chances your computer was "hacked" are slim.
You fell for a Microsoft Tech Support scam. We've written
many articles telling people how to avoid these scams - for
instance,
see this article. As we stated many times Microsoft will
never call you - not ever. The only time they will call you
is if you try to contact them, they may schedule a callback
time - but never will they call you out of the blue.
The first thing you need to do is call your bank and tell
them you were scammed. You need to do this right away. Tell
them you thought Microsoft was calling and you were afraid.
They'll take care of things and you won't lose your money.
If you gave them a checking account number and routing
number, make sure your bank knows this - they can help you -
they'll probably change your account number and you'll need
to get new checks.
Remember you're not the only one this has happened to. It
happens to thousands of people every year.
See this article about telephone scams.
After you call the bank, let me know if you want me to take
a quick look at your computer to make sure all is well.
I'll be glad to look at your computer when it's convenient
for you next week. In the meantime, if you're using Windows
10 / Windows 11 you have antivirus protection installed (it
comes with Windows).
If you have any questions or concerns or need any help, just
let me know.
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Take
advantage of our CyberWeek Buy One Get One free special NOW! Patsy asks about eBay and other
websites Looking on eBay, a 'get free coupons' pop-up. When checking to see if that company is legitimate I used website #2 (below).
I want to know if you know anything about these three sites:
1)
GetFreeCoupons.com Our answer
I'm not an eBay expert; I rarely use it. So, I am not familiar
with their ad policies or what kind of ads they allow and what
kind they don't allow, but if they are like many other sites
they're not going to be too protective of their visitors.
Here's what we think of the sites/services you've asked about:
GetFreeCoupons.com is a legitimate website that offers a browser
extension that finds and applies coupons for you when you shop
online. It has over 30,000 partner stores and has been
downloaded over 688,000 times. However, there have been some
complaints about the website, including that the coupons it
finds are not always valid and that the extension can slow down
your browsing experience.
Scam Detector is a website and mobile app that claims to help
users identify and avoid scams. However, there are a number of
red flags that suggest that Scam Detector may not be a
legitimate or reliable source of information. Scam Detector does
not disclose the methods it uses to identify scams, and it does
not provide any evidence to support its claims.
The ratings on Scam Detector's website can vary wildly, even for
websites that are clearly legitimate or fraudulent. This tells
us that the ratings are not reliable.
Scam Detector has a history of ignoring or dismissing complaints
from users. Scam Detector has been accused of using misleading
tactics to generate traffic to its website.
Though long ago we once recommended Scam Detector, we no longer
do so. Our advice - don't use Scam Detector - it may well be a
scam itself.
Guardio offers a free plan with limited features, but the full
version costs $9.99 per month or $119.88 per year. Emsisoft is
$29.99 for the first year and $25 for each additional year.
Emsisoft also offers an optional free browser extension.
Emsisoft is highly rated by independent malware/virus testing
labs. Guardio is not. Guardio is said to produce more pop-ups
than it prevents. There have also been some concerns about the
effectiveness of Guardio's malware protection. Some independent
tests have found that it does not block all malware threats. In
our opinion, Guardio borders on being a scam and is a rip-off.
It's expensive and doesn't protect you as well as Emsisoft which
is much more highly rated and much less expensive. Our advice -
save your money - steer clear of Guardio.
We hope this helps you, Patsy.
-------- Patsy wrote back: "Thank you for your quick response. I truly appreciate what Cloudeight does to help people who don't know what to do about problems they run into and can't afford to pay for help. Since I'm going to be 80 years old in a few weeks, I especially appreciate your putting up with my lack of computer terms and explanations of problems that make perfect sense to me but don't to you. Thank you for your patience and advice. Patsy"
Our
answer
How we would love to still be making stationery! I cannot tell you
how much Darcy and I miss working with all the beautiful art and the
artists who created it - we loved making stationery and we both got
so excited about every new stationery collection we released.
Sending a new collection to our friends and subscribers was really a
great time for us.
But we live in a different world today. Even the few email programs
that can still have the capacity to use stationery cannot use the
scrolling musical stationery that we make Cloudeight Stationery so
popular. All that can be used now are simple backgrounds and even
then, although the person sending it can see the stationery
background, there's only a slim chance that the person receiving it
will see it. So it really does not make sense to keep making
stationery.
Darcy once spent a great deal of her time transforming our
scrolling, musical, email stationery into simple non-scrolling
stationery for use in Thunderbird, but Thunderbird no longer
supports it. Although it can be used in OE Classic, and the person
sending it will see it, most people who receive it won't see it. So,
unless something drastically changes, we won't be creating any more
stationery although we would dearly love to do that.
I hope this helps you understand why we are not making more
stationery, Bernice.
Erik has questions about the end of support for Windows 10
Where I live most people are retired and most of them only use their
PC for the health insurance fund and for banking a few hours a week.
And most of them have a desktop that is sold ready-made in promotion
in the Supermarket. Very good quality and a favorable price. The PCs
are assembled by a small group. But they did not install TPM. So
most of these people have a PC that is not compatible with Windows
11. They are not prepared to replace their PC at the end of 2025. I
help these people a lot when I can. I have neighbors with a PC on
Windows 7 and a free virus scanner and that works. perfect for them
without any problems They can listen to music and videos. My
question is actually...can these many people continue with their PC
after October 14, 2025, on Windows 10 and Emsisoft? Thanks ..you
are the best.
Our answer
No one wants to have to upgrade their computer. We understand
that. And with Windows 11 it becomes a money issue too. Windows
10 ran on any computer that supported Windows 7. But Windows 11
does not run on all computers that could run Windows 10. As a
rule of thumb, if your Windows 10 computer is older than 4
years, it probably won't run Windows 11. Upgrading a computer's
hardware (processor, etc.) can cost almost as much or as much as
buying a new computer - sometimes even more.
It is not correct to assume those people are safely using
Windows 7 because they have a virus scanner that works. There
are very few viruses out there anymore. Computer viruses are old
technology. Malware, ransomware, and Trojans have replaced most
computer viruses. Computer systems cannot be protected from
exploits and operating system vulnerabilities by virus scanners
- it doesn't matter which one. Exploits and system
vulnerabilities can only be prevented by keeping the operating
system updated - which is no longer possible for those using
Windows 7. While they may not be aware, there's a good chance
those Windows 7 computers have been compromised.
Criminals are constantly finding new vulnerabilities in
software, and Microsoft releases security updates to fix these
vulnerabilities - they're called "patches". However, since
Windows 7 is no longer supported, it will not receive these
security updates, which leaves it vulnerable to exploitation by
criminals. Once a Windows 7 computer is compromised it can be
used as a zombie (part of a botnet) and miscreants can use and
control the compromised computer to send spam emails which can
contain links to malware, compromised websites, or shopping
scams. In essence, using the compromised computer to spread spam
and malware.
Anyone using Windows 7 who is not extremely computer savvy will
never become aware their computer has been compromised or that
it is being used as a part of a botnet to send spam or spread
malware. And no virus protection they install can prevent this -
only operating system updates and patches from Microsoft can.
Anyone who continues to use an operating system after support
for it ends is taking a risk. Usually, the risk is minimal for
the first year or so until the criminals figure out how to
exploit the continually growing number of unpatched
vulnerabilities. But over time these vulnerabilities will almost
certainly be exploited by crooks. This exploitation cannot be
stopped with antivirus/security software.
Since the end of support for Windows 10, unlike the end of
support for Windows XP and Windows 7, will bring with it a
financial burden for many, there may be a slightly better
chance that Microsoft will extend the end-of-life date for
Windows 10. We just don't know.
As far as how long Emsisoft will work in Windows 10 after the end of
the support date (October 14, 2025), we don't know.
We hope you find this info helpful - even if probably not what
you wanted to hear.
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How to Reset Your Favorite Browser:
An Updated Tutorial When ads start popping up from nowhere, when webpages don’t open correctly, when you are constantly being redirected from one page to another, or when your browser seems sluggish and slow to respond, it might be time to reset your browser. We published a tutorial on resetting your browser a couple of years ago but things change so quickly on the internet that it is now out-of-date. So, we’ve decided to publish an updated tutorial on how to reset your favorite browser. This tutorial includes how to reset Google Chrome, Microsoft Edge, and Mozilla Firefox. GOOGLE CHROME To reset Chrome… Type “chrome://settings/reset” (without the quotes) into the address bar and press Enter. A page will open…
Click on “Restore settings to their original defaults” and the following dialog will appear.
Click on the blue “Reset settings button” to reset Chrome. Chrome’s cache will be cleared. Your extensions will be disabled (you can re-enable them after the reset), and your bookmarks and saved passwords will be retained. Resetting Chrome may take a few minutes, so be patient. MICROSOFT EDGE To reset Microsoft Edge… Type “edge://settings/reset” (without the quotes) and press Enter. A page will open…
Click on “Restore settings to their default values” and the following dialog will appear…
Click on the blue “Reset” to reset Microsoft Edge. Edge’s cache will be cleared. Your extensions will be disabled (you can re-enable them after the reset), and your bookmarks and saved passwords will be retained. MOZILLA FIREFOX To reset Firefox… Type “about:support” (without the quotes) in the address bar and press Enter. A page will open. On the right side of the page, you’ll see this…
Click on “Refresh Firefox” and you’ll see this dialog…
Click on the Refresh Firefox button to proceed. Your extensions will be removed, but your bookmarks and saved passwords will be retained. Now you know how to reset your favorite browser!
Use the Windows Taskbar Search to
Run Commands and Find and Open Programs If you’ve been using Windows for a while, you probably already know there are usually several ways to accomplish the same thing. Some ways are just faster and simpler than others. We always try to use the fastest, easiest, simplest way to do things. Most of the time when we write articles for the newsletter that tell you to open the Run command and type a command in the Run box; we tell you to press the Windows Key + R to open it and then type a command. For instance, to see what version of Windows 10 you’re using we’d have you type WINVER in the Run box and press Enter. But did you know you can also run many commands and open some programs using the Windows 10 or Windows 11 taskbar search? Indeed you can… Let’s try it. Type winver in the taskbar search and click Open (or just press Enter) when you see “winver run command” appear in the search results.
Using this simple trick, you can find out what version of Windows 10 or 11 you’re using.
What if you want to see a whole lot of information about your computer? Just type MSINFO in the taskbar search. When the “System Information app” appears in the search results, press Enter or click “Open”. You’ll also have the option to pin this useful app to your Start menu or taskbar.
The System Information app gives you tons of info about your computer -try it and see! If you want to open Notepad, start typing Notepad. Before you can finish typing that word, it will appear in the search results – just press Enter or click Open, and Notepad will open. You can even run commands that require administrator privileges, although it requires a right-click. For instance, to run System File Checker (known as System Integrity Check and Repair), type sfc in the taskbar search. When you see the “sfc run command” appear in search results, click on “Run as administrator”.
And it’s almost the same in Windows 10. See?
You can open many other programs and apps this way too. For instance, in the taskbar search type Chrome and press Enter. Or type Firefox and press Enter. Try some of your favorite programs or commands. And if you’re looking to find a program type the first letter or two of the program or app in the taskbar search – for instance on my PC, Control Panel, Calculator, and Google Chrome appear immediately. Play around with this… and you will see how this could come in handy and save time.
You Better Watch Out… Holiday Scams are Coming to Town! Did you know that online scams triple during the holiday season? Just about every week, we get several emails from people who have fallen for an online scam – especially a computer repair scam. They have given their credit card information and access to their computers to criminals — and it usually always starts with a phone call. It goes like this. The phone call comes unexpectedly, and out of the blue, the computer user is informed that their computer is infected with something and/or is sending and spreading malware or viruses and infecting other computers. Of course, the caller has the cure — the fix — the solution. Sadly, many people fall for this and give access to their computers to these scammers who then connect to the customer’s computer and proceed to ” fix” it. But they don’t fix it. Many times they install worthless software or software anyone can get free, or worse, they install malware to steal your passwords and usernames, and thus access to your bank accounts and other highly sensitive and personal information. Users give the criminals their credit card information, and in the best case scenario, they are charged a few hundred dollars — in the word case, their card numbers are stolen and used to make purchases and/or steal identities. And this year, the popularity of AI is going to make things even worse than ever before. So you’ll need to be extra vigilant. We warn you again — never give ANY information to anyone who calls you out of the blue, no matter who they say they represent. One of the biggest scams is the one where the caller identifies himself or herself as a Microsoft employee telling you that your Windows computer is infected with malware and that your computer is infecting other computers on the Internet. If you have caller ID their number may show that they are calling from a Microsoft number — but they’re not. It’s really easy to spoof caller ID. Remember this: No legitimate company is going to call you out of the blue and tell you that your computer is infected. NONE. NADA. ZERO. If you get a call from someone claiming to be from Microsoft or some other legitimate-sounding company, hang up. Do not give them access to your computer. Do not give them your credit card number. Do not give them any passwords. We have published this advice before, yet every week we get several people who come to us for help after falling for a scam. And we help them by removing all the malware installed by the scammers and fixing things these scammers intentionally broke (so they can come back again and get more money from you). So if you remember nothing else from this tip, remember this: If you get a call from anyone claiming to be from Microsoft or some other legitimate-sounding company — or someone who tosses around complex computer terms and claims he or she can fix your computer — hang up. Hang up the phone and do not give them any information. none. nada. zero. If they continue to call after this report them to your phone company and/or your local authorities. The important thing is: Never give your information to anyone who calls you out of the blue telling you that you have problems with your computer. Never give access to your computer to anyone who calls out of the blue and warns you that your computer is infected. It’s always a scam – always. If you are one who has already fallen for this scam, call your credit card company right away and tell them what happened. Tell them you were scammed and have the charges removed from your credit card. You should be able to get charges made by scam companies removed from your credit card. If you wish, you can report it to your local authorities, although we doubt it will do much good. Scammers are professional crooks and they are not going to operate under the same name or from the same location or use the same methods for very long. They’re going to move around, change names, and change schemes, and it’s very hard to catch up with them. Here is some good information from the U.S. government (and no we are not being sarcastic!)
See we told you — the U.S. government has some good advice for you to follow no matter where you live. Don’t get scammed. We hate to see any of you being taken advantage of by charlatans and criminals. You can read more tips here. During the holiday season, the number of scams triples. Don’t let a scammer ruin the holidays for you.
We want you to have a happy holiday season. Don’t be scared – be smart! Want more tips, tricks, and information? We have thousands of Windows tips, tricks, and more on our InfoAve website. Subscribe to our free InfoAve Daily newsletter.
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Multi PC License or Renewal Take advantage of our CyberWeek SeniorPass + Emsisoft Multi-PC license deal right now! Offer is valid through Monday, December 4, 2023.
Add Some Christmas Magic to Your Emails While not really a freeware pick in the usual sense, you can do all of the things in this article with the Emoji panel that comes with Windows 10 & Windows 11. If you're using Windows 10 an additional download may be required. Who doesn't like a little Christmas cheer? Let's see if we can make your holiday emails a little bit more cheerful and attention-grabbing!
First, before we get started, this won’t work with all email programs or all social media platforms. But this tip does work in most webmail apps including Gmail, Hotmail, and Outlook.com. It also works in OE Classic. Thunderbird, MS Outlook (current version), and the Windows 10 and 11 Mail app. Windows Emoji Pad (as we call it – others call it the Emoji Panel) is an oft-forgotten feature of Windows 10 and Windows 11. It is the season for wishing our friends and loved ones all the best during the holiday season. Windows 11’s Emoji Pad (and to some extent Windows 10’s) allows you to easily spice up your emails (and social media posts on some platforms) with just a couple of clicks. This post was written for Windows 11 and the Windows 11 Emoji Pad — the pictures of the Emoji pad shown here are from Windows 11. WINDOWS 10 USERS NOTE: If you have Windows 10, you won’t have GIF options. See this page showing how to add GIFs to Windows 10’s Emoji panel. .How to open the Emoji Pad There are two easy ways to open the Emoji Pad in Windows 11 and Windows 10. Hold down the Windows key and tap the . (period) key. When the Emoji pad opens it will open to the Emoji section. And right below the Emoji section, you’ll see the GIF section.
Note that you can search all sections of the Emoji pad by typing your search term in the Search box. Since we’re in the Christmas season now, we typed in Christmas.
Adding some Christmas fun and magic to your holiday emails is easy The Windows 11 Emoji pad has a limited number of Christmas emoji, but a nice selection of animated Christmas gifs. We’re going to use the Emoji to spruce up the subject line and save the gifs for the message body – but can use them any way you wish. First, you can add emoji from the Emoji pad into the subject line by clicking in the subject line and then clicking the emoji you want to use in the Emoji Pad. Here we used a Santa and a Christmas tree.
Then, go ahead and type your message. You can add an animated gif anywhere in the message body by opening the Emoji Pad, scrolling down to the GIFS section, and clicking on the gif you want to add. There are a lot of gifs, but you’ll have to type CHRISTMAS in the search box to see them all.
When your lucky recipient receives your email they’ll see your cheery emoji in the subject line, your good wishes, and the animated gif in the body of the email… see? You can use this tip in most email programs as well as in Gmail, Outlook.com, and Hotmail… This screenshot is from the composition window in Gmail.
And this screenshot is from Hotmail/Outlook.com.
The Windows Emoji pad can help you add some Christmas fun and magic to your holiday emails!
Make a small donation and help us help you!If you don't need any of our products or services right now, please help us with a donation. Even the smallest gift is appreciated. Every donation helps us to provide useful information that helps you with your computer as well as helping us to keep you safe on the Internet. We offer free help to thousands of people every year... and we offer an honest and inexpensive computer repair service too. We do everything we can to help you with your computer and keep you safe too.So if you don't need any of our products or services right now, please help us by making a donation right now. Interested in making a monthly gift? Visit this page. Help us keep helping you! Thank you so much for your support!
A Few Weeks Before Christmas Read the rest of this essay here.
See all our great money-saving Cyberweek deals on one page!
Our Cyberweek sale is going on now.
You'll save on some of our most popular products and services! Don't miss out! Our Cyberweek sale only comes once a year... Visit our Cyberweek Sale Home Page right now and save! Cyberweek sale prices are good through December 4, 2023. What the heck is "Smishing"? Smishing is a type of phishing attack that involves sending fraudulent text messages (SMS) to trick recipients into revealing personal information, clicking on malicious links, or downloading malware. The term "smishing" is a combination of "SMS" and "phishing." How Smishing Attacks Work Smishing attacks often use a variety of tactics to deceive recipients, such as:
How to Protect Yourself from Smishing Attacks Here are some things you can do to protect yourself from smishing attacks: Be suspicious of unsolicited text messages. If you receive a text message from an unknown sender, especially if it is urgent or alarming, do not click on any links or open any attachments. Verify the sender's identity. If a text message appears to be from a legitimate organization, such as your bank or credit card company NEVER CLICK THE LINK. Always log into your bank, credit card, or organization's site by going to the site and logging in. Legitimate companies like banks, credit card companies, and/or financial institutions don't send text messages urging you to click a link in the message. Never click on any links in a text message unless you are absolutely sure you know who sent it. Even then it's a good idea to hover over the link to see the full URL before clicking on it. If the URL looks suspicious, don't click on it.
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