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Cloudeight InfoAve Weekly Issue #1130 Volume 22, Number 33 June 6, 2025 Dear Friends, Welcome to Cloudeight InfoAve Weekly Issue #1130. Thank you for subscribing and for being a part of our Cloudeight family. We appreciate your friendship and support very much! Please share our newsletters and our website with your friends and family. ![]() If you're not getting our InfoAve Daily newsletter, you're missing out on a lot of good stuff! It's free and it only takes a few seconds to sign up. We'd love to have you with us. Visit this page to sign up for our Cloudeight InfoAve Daily Newsletter.
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Kathy asks about Windows 10 Our answer
S-Mode does not and never did protect users from anything; it only
restricts users to using apps from the Microsoft Store. The only
reason Microsoft even offered it on new PCs was to lock users into
Microsoft. To encourage manufacturers to install Windows 10 in
S-Mode, they lowered the cost of Windows. Users could opt out of
S-mode after purchasing a computer- once you opt out of S-mode, you
can't go back to it.
Those using Windows 10 in S-Mode will not be safe after October 14,
2025, either, because they will not get critical updates or security
updates. You cannot use ANY version of Windows 10 - S-Mode, Regular
Mode, or Windows 10 Pro, safely after October 14, 2025, unless you:
1. Upgrade to Windows 11 (if your computer supports it)
2. Purchase Windows Extended Support
3. Purchase 0patch
I hope this answers your questions, Kathy.
Carol needed help with her
printer and ran into a scammer
Hello, TC and Darcy. It looks like I have a problem. I downloaded Windows 11 onto my laptop. It was no charge, just like you said, TC. But there's a problem. I can't use my printer. It has to be hooked up to the new Windows 11.
I got in touch with HP, and would you believe the
"technician" tried to sell me expensive NORTON, AVG, etc. to get rid of lots of viruses and malware? I told her I
use Emsisoft and have never had any problems with malware,
etc. She even showed me a graph that showed so many viruses
and malware were infecting my laptop. She said that getting
one of the programs she recommended must be used in order
for her to help me get my printer going again. SCAM was
going through my brain!! The prices were unbelievable.
Hundreds of dollars. I kept saying NO. I'm on a fixed
income - can't do that, so I disconnected from her. And so
now I'm telling you my story.
Please let me know the latest cost of your repair service,
so I can make an appointment to get everything straightened
out with the printer. I probably have to download new files
for the printer connection to Windows 11. Much
appreciated! Carol
Our answer
Hi Carol. You were not talking to an HP Tech. You probably
searched for printer support, got an ad, and then called a
number that was a spam outfit. Not only that, she showed
you fake scans to "prove" that you have hundreds of viruses
and malware on your computer.
Darcy and I have been fixing computers for over a decade,
and in that time, we've seen maybe 4 viruses. There are no
viruses (or very few) out there these days because even the
worst anti-virus program prevents them. So you fell for what
is called a tech support scam, where someone tells you that
your computer is infected with all kinds of malware,
viruses, rootkits, Trojans, ransomware, etc., then charges
you to remove them. Those scams have been around for twenty
years, and people have lost billions of dollars to those
crooks.
Here's the easy way to hook up your HP Printer to your new
computer -I just got a new Windows 11 laptop last week and
am still in the process of setting it up. It took me all of
5 minutes to get my HP Printer working with my new Windows
11 computer. The same applies to a Windows computer upgraded
to Windows 11.
Go to
this HP page and click the button that says "Set up a
printer." When asked, type in the name of your printer (like
HP ENVY 5200 or whatever HP model yours is). When you do,
you'll be directed to download the "HP Smart" app, which
will make it extremely easy to set up your printer on your
Windows 11 PC.
A single Cloudeight Direct Computer Care key is $50 and is good
for one repair/checkup session. You can purchase a key at https://thundercloud.net/direct/.
We can check your PC to make sure the scammer didn't install
malware or remote access software.
I hope this helps you, Carol.
Joyce
says
her
Facebook
account
has
a
virus
Our
answer The most common reason is a phishing attempt. Scammers create fake pop-ups or redirect you to a fake Facebook login page that looks legitimate. Their goal is to scare you into entering your login credentials or other personal information, which they then steal.
You may have malware or a rogue browser extension installed that could be causing these pop-ups.
DO NOT click on any links in the warning.
DO NOT enter any personal information, passwords, or credit card details.
Close the browser tab or app immediately. See this page to learn how to safely close a compromised tab.
Log in to Facebook directly... Open a new browser tab or the Facebook app and type www.facebook.com into the address bar yourself. Do not use any links from the warning. If you can log in normally and don't see the warning, then you know the pop-up was a scam.
Even if you think it was a scam, it's a good idea to change your password immediately. Choose a strong, unique password that you haven't used anywhere else.
Let me know your time zone and what days and times work best for you next week, and we'll set up a session, and I'll clean up your PC. We schedule sessions from 8 AM until 2 PM Eastern time, Monday through Friday.
Sandee says Emsisoft says her PC is free of malware, but...
I am getting pop-up after pop-up reporting that anywhere from 5 to 7 viruses were found on my laptop, according to Microsoft Defender. When I got Emsisoft installed, I ran the scan right away, however, Emsisoft reported NO viruses, nothing out of the ordinary, no malware, etc. So now I don't know what's going on. The laptop is running fine, but I don't know what to make of the Emsisoft scans showing my computer is clean.
Our answer
Hi Sandee. Your computer is not infected, you are seeing ads from your browser's cache. It's one of the oldest scams around, and it's called a Tech Support Scam. It's not malware or a virus, it's an ad. The idea is to get you to call a number and allow them to have a "technician" connect to your computer and run a scan (fake) that will show your computer is infected with 100s even 1000s, of viruses, rootkits, Trojans, and other malware. Then after you pay them hundreds of dollars, they'll run another fake program to show your computer is "clean". However, many times the scammer installs malware on your computer that will let them connect to your PC whenever they want to or collect data from your computer.
We just wrote an article on this. - It's one of the four top scams going right now, and you can read more here.
Over the years, we've written many articles about tech support scams as well.
You can fix this issue yourself by clearing your browser's history & cache. And here's a page showing you how to do that. We suggest you close your browser and reopen it once you've cleared its history and cache.
After you clear your history & cache and restart your browser, you should install an ad-blocker like uBlock Origin (free) or uBlock Origin Lite (free) for Google Chrome. See this page to learn more about uBlock Origin. Or this page to learn more about uBlock Origin Lite for Chrome.
I hope this helps you, Sandee.
We can fix your Windows computer... check out our low prices here!
Rosa says U Block Origin no longer works in Chrome; what should she do?
Chrome turned off U Block Origin because it is no longer supported, they say. Do I need to just remove it or what?
Our answer
I hope this helps you, Rosa.
Nora wants to know which is better: Microsoft's ESU or 0patch?
I’m wondering if I should pay Microsoft the $61 Canadian funds that they require for another year of support for Windows 10 (ESU - Extended Security Updates). I realize that over time, the cost would warrant buying a new Windows 11 computer, but it would give me time to save up now. In your opinion, would Microsoft's paid security be better than the paid Opatch, or are both considered equal in protection? ESU says (for a limited time), which suggests Microsoft can stop supporting at any time.
Our answer
For one year, Microsoft's offer would be better than 0patch since the patches are coming directly from Microsoft. 0patch would be cheaper, and you can also purchase additional years of updates. If you only need security updates for one year, Microsoft's ESU would be better, since Microsoft's security updates will come directly from Microsoft. But either is better than using Windows 10 unpatched.
I hope this helps you, Nora.
Dotty asks about Windows 11 Pro vs. Windows 11 Home and about Microsoft accounts
I enjoy reading and learning from your newsletter. I think I have been with you from the start, or close to it. I have two questions. First: Are there any differences between Windows 11 and Pro? I purchased a Windows 11 computer in the middle of last year and just found out I have a Windows Pro. Secondly, what is the difference between a local account and a Microsoft account? How do I know which one I’m signing into? Thank you for all your great wisdom and help through the years. God bless and have a wonderful June. Our answer
I'll try to simplify this as much as I can. Most of the
differences between Windows 11 Pro and Home are technical and
don't really matter much to home users. But just so you know
what some of the major differences are, I've outlined some for
you below:
BitLocker Device Encryption: While Windows 11 Home has basic
device encryption, Pro offers full BitLocker encryption,
providing more robust data protection. This is crucial for
businesses handling sensitive data, as it allows for the
encryption of entire drives and offers more granular control.
Remote Desktop Host: Windows 11 Pro allows you to remotely
access your PC from another device (acting as a host), which is
invaluable for IT support, working from home, or managing
multiple computers. Windows 11 Home can connect to a Remote
Desktop host, but it cannot be one.
Hyper-V: This is Microsoft's native virtualization technology.
It allows you to create and run virtual machines (VMs) on your
PC, enabling you to test software in different operating systems
or environments without affecting your main system. This is a
must-have for developers and IT professionals.
Windows Sandbox: Similar to Hyper-V, Sandbox provides a
lightweight, isolated, temporary desktop environment where you
can run untrusted software without fear of it affecting your
main system. It resets every time you close it.
Group Policy: This feature is essential for IT administrators in
organizations. It allows them to manage and configure various
settings across multiple devices in a network, enforce security
policies, manage user permissions, and control updates.
Windows 11 Home supports a maximum of 128GB of RAM, while
Windows 11 Pro supports up to 2 TB. While 128GB is more than
enough for almost all home users, the higher limit in Pro caters
to specialized workstations and servers.
As far as if you have a local account or a Microsoft account,
unless you jumped through hoops when you set up your PC for the
first time, you have a Microsoft account. You can check your
account type by going to Settings > Accounts. On that page,
you'll see your basic information. If you want more info, scroll
down on that page and click "Your info".
I hope this helps you, Dotty.
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Four Little Windows Tricks 1. Copying the content of a Windows dialog box. Do you want to copy the contents of a Windows dialog box? Just click anywhere inside the box, press Ctrl + C, open Notepad, and press Ctrl + V. 2. Navigate to your “home” folder in Windows. The Windows 10 and Windows 11 home folder is the default folder for your username, which contains folders like “Pictures”, “Music”, “Documents”, etc. Would you like to get to your “home folder” fast? OK! Press the Windows Key + R, type “.” in the Run dialog, and press Enter. That’s a quotation mark, period, quotation mark – just to make it clear. This takes you right to your home folder – just like that. 3. Want to get the full scoop about your Windows system? Press the Windows Key + R In the run dialog type MSINFO32 Press Enter. There you go… everything you ever wanted to know and more! 4. A quick way to see all the programs starting with Windows. 1. Press the Windows key + R.
as well as their installation directories.
And that’s all there is to it! A little reminder! When typing any of the commands shown in this article please remember that they must be entered exactly as shown or, boo hoo, they won’t work. So please feel free to copy and paste any or all of the commands shown in the article above. Remember, we tested this command on both Windows 10 and Windows 11, and they do work. Having Internet Connection Problems? Try Power Cycling If you’re having problems with your connection slowing down or dropping, power cycling is the first thing you should try. It’s easy and it only takes a few seconds to do. It’s not a fix for everything, but it’s the first thing you should try if you start having problems with your internet connection. Power cycling is just a fancy name for restarting your modem and wireless router (or modem/router combo) Restarting your modem and wireless router helps create a new connection to your Internet service provider (ISP). Keep in mind that when you power cycle, anyone using your connection will be disconnected, so if there are others in your home using the internet, it might be a good idea to give them a heads-up. These are the general steps to restarting your modem and router… and these can vary by brand. Some modems and routers have power switches, but the steps below should work for almost everyone. 1.) Disconnect the router from the power source. 2.) Disconnect the modem from the power source. 3.) Wait at least two minutes. 4.) Restart your computer while the modem and router are disconnected from their power sources. While your computer is restarting… 5.) Plug the modem back into the power source. Wait for the modem to complete its test cycle and for all the modem lights to return to normal. 6.) When the modem is working and all lights are normal, plug your router back into its power source. Wait until the router powers on and its status lights are on and look normal. Now, try your Internet connection. If you have a modem-router combo NOTE: Many ISPs are now supplying customers with all-in-one Modem/Routers (modem-router combo). If you have one of these, you can follow the steps above, but instead of having two devices to power off, you only have one. But you can still power cycle, and you should if you start having connection problems. What if power cycling doesn’t work? If power cycling does not work, you’ll need to explore other options. If you are using a wireless connection and your computer is more than a few years old, it may be your wireless network adapter. Luckily, if that’s your problem, there’s an easy and inexpensive fix. See our article here to learn more. How to Delay Windows 11 Updates If you have a pending Windows 11 Update that requires a restart, you can delay the restart – and therefore the update – for up to six days. If you are reading about problems with an upcoming update, you may want to delay the restart and therefore the update, giving Microsoft some time to fix the buggy update. You can delay the update several times. The maximum number of days you can delay the update is 35. Keep in mind that this does not prevent the update from installing if you manually restart your computer. It just delays the automatic restart. Remember: By scheduling the update restart, you are delaying the installation of the update. When you have a Windows 11 Update pending, you’ll see an icon in the Notification area of the taskbar (the part of the taskbar nearest the clock), Right-click on the Restart icon and you’ll see a list of days to choose from to schedule the restart. You’ll also be able to select a time. Once you’ve selected a date and time, you’ll see this: Now, when you open Settings > Windows Update, you’ll see this: And while you’re in the Windows Update dialog, click on Advanced options for more control over Windows updates. By scheduling the update restart, you can delay a problematic (or any) Windows update for up to 35 days. ![]() Want more tips, tricks, and information? We have thousands of Windows tips, tricks, and more on our InfoAve website. Subscribe to our free InfoAve Daily newsletter.
THANK YOU FOR HELPING US! Thanks to your gifts, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, provide you with the knowledge you need to navigate the Web safely, provide you with suggestions for safe, free software and websites, and help you get more out of your PC. Please help us keep up the good fight with a small gift. Interested in making an automatic monthly gift? Visit this page. Help us keep helping you... and help us keep you safe on the Web
How Old is YOUR Brain?
People keep trying to tell me I’m getting old… especially EB, who constantly tells me I have memory issues. I don’t, but she thinks so. I have selective memory – I block out most of the stuff she tells me. Heaven knows I have a hard row to hoe trying to work with her. But that’s a story for another time… Moving right along… Over the weekend, I decided to find something fun and useful to write about today. Off I went into the infinite cyberland with my old and muddled brain, and that’s when I stumbled upon Brain Age Games. Being one who has to try everything I recommend – I recommend chocolate malts too – I took several of the tests that Brain Age Games offers and I’m happy – no actually I’m THRILLED to tell you (and EB) that my brain age is 35 – which is… hmmm… less than half of my physical age. This proved to me, once again, that EB doesn’t always know what she’s talking about. I bet when she reads this, she’ll scurry off to Brain Age Games, take the tests and then rush to me to tell me her brain age is 9. You know what? I would not doubt that! Seriously, this site is fun – and maybe even useful, especially if you’re older, like me. I’m sure a lot of young folks look at me and say: “Hey, look at that old prune with legs!” They might say that, but inside of me ticks the brain of a 35-year-old, I tells ya! (I also ventured to the sister site of Brain Age Games called Biological Age and found out that even though I may very well look like a prune with legs, my biological age is 50, or much younger than my actual age, I’m sorry to admit. Enough! On with the show. Here are some words from the creators of Brain Age to give you a little background and information…:
If you watched the moon landing in July of 1969, if you miss Walter Cronkite, or Kodak Brownie cameras, you should be chomping at the bit to find out just how old your brain is. And you can do that by going to our site pick Brain Age Games right now. It’s free, and no sign-up or log-ins are required. You can even drag your friends into the Brain Age rage. I hope you are thrilled when you learn that your brain is younger than you expected, and don’t end up disappointed if you find that your old brain is just a withered shadow of its former self. And if you like what you see at Brain Age, take a side trip to Biological Age to find out your true biological age – you may be decades younger than you feel, or look. Net Worth
Maybe it's just me, but it seems the world is getting colder and more
careless. It seems to me more people are hungry than should be, and far
too many are starving – even one is too many. It seems to me that there
is more meanness than there should be. While the world may be getting
warmer, the people who live in it are not. Read the rest of this essay here. ![]() ![]() Two Back-to-Basic Tips Are you having a problem finding the Print Screen key? On many keyboards, especially laptops, it is abbreviated as PrtScr, and on others PrtSc. When you see two commands on one key, the shift key enables the lower command. That kind of seems backward, doesn't it? I think the reason is that your eyes tend to focus on the top command first, and the top command is the command that would most likely be used most often. For example, the question mark is on top with the slash below it on the same key. You would have to use the Shift key and click the question mark key (? ) key for a slash. The keyboard powers-that-be think that people would use the question mark more than the slash. Before the Internet, they may have been right, but now? ¿Quien sabe? Changing Your Email Address We get a lot of emails informing us of an email address change. Here are a few tips to remember when changing your email address: 1. Don't use the old address to tell people that you are changing your email address. Use the new one. 2. If you have a PayPal account, be sure you log in to PayPal, add the new address, and remove the old one. 3. Most newsletters have a way to change your address and can usually be found at the bottom of the newsletter. ![]() Sales of the following products and services help support our newsletters, websites, and free computer help services we provide. MORE IMPORTANT STUFF! Your InfoAve Weekly Members' Home Page is located here. Help us grow! Forward this email newsletter to a friend or family member - and have them sign up for InfoAve Weekly here! Get our free daily newsletter! Each evening, we send a short newsletter with a tip or trick or a computer-related article - it's short and sweet - and free. Sign up right now. We have thousands of Windows tips and tricks and computer articles posted on our Cloudeight InfoAve website. Our site has a great search engine to help you find what you're looking for, too! Please visit us today! Help us by using our Start Page. It costs nothing, and it helps us a lot. Print our Cloudeight Direct Flyer and spread the word about our computer repair service! If you want to help us by telling your friends about our Cloudeight Direct Computer Care service, you can download a printable flyer you can hand out or post on bulletin boards, etc. Get the printable PDF Cloudeight Direct Computer Care flyer here. ![]() We'd love to hear from you! If you have comments, questions, a tip, a trick, a freeware pick, or just want to tell us off for something, let us know. If you need to change your newsletter subscription address, please see "Manage your subscription" at the very bottom of your newsletter. We received hundreds of questions for possible use in IA news. Please keep in mind. That we cannot answer all general computer questions. We try to personally answer as many as we can. We can only use a few in each week's newsletter. If you have a support question about a service or product we sell, please contact us here. Subscribe to our Daily Newsletter! Get computer tips & tricks every night. Our daily newsletter features a computer tip/trick or two every day. We send it out every night around 9 PM Eastern Time (USA). It's short and sweet, easy to read, and FREE. Subscribe to our Cloudeight InfoAve Daily Newsletter! ![]() We hope you have enjoyed this issue of Cloudeight InfoAve Weekly. Thanks so much for your support and for being an InfoAve Weekly subscriber. Have a great weekend. Be safe! Darcy & TC Cloudeight InfoAve Weekly - Issue #1130 Volume 22, Number 33 June 6, 2025 Not a subscriber? Subscribe to our FREE Cloudeight InfoAve Weekly Newsletter here. ![]() "Cloudeight InfoAve Weekly" newsletter is published by: Cloudeight Internet LLC PO Box 73 Middleville, Michigan, USA 49333-0073 Read our disclaimer about the tips, tricks, answers, site picks, and freeware picks featured in this newsletter. Copyright ©2025 by Cloudeight Internet |