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Cloudeight InfoAve Weekly Issue #1141 Volume 22, Number 44 August 22, 2025 Dear Friends, Welcome to Cloudeight InfoAve Weekly Issue #1141. Thank you for subscribing and for being a part of our Cloudeight family. We appreciate your friendship and support very much! Please share our newsletters and our website with your friends and family. ![]() If you're not getting our InfoAve Daily newsletter, you're missing out on a lot of good stuff! It's free and it only takes a few seconds to sign up. We'd love to have you with us. Visit this page to sign up for our Cloudeight InfoAve Daily Newsletter.
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Arlene
needs help with her new laptop
Our
answer
One thing we never do and
never recommend is moving
programs from one computer
to another-it can, and often
does, result in a mess. The
best way to avoid the mess
is just to install the
programs you want. You can
transfer
documents/music/pictures/videos
from one computer to
another, but we don't
recommend moving programs.
As far as your language
issues, make sure you open
Settings > Time & Language >
Language and Region. The
fastest way to get there is
to type LANGUAGE SETTINGS in
the Taskbar search. Make
sure your settings look like
this (assuming you're in the
United States):
![]()
If your settings are the
same as above and you're
still getting a different
language on your desktop
icons, then I suggest doing
a Windows Reset and setting
up your computer again. You
can do a reset and keep all
your files (documents,
pictures, music, etc.). If
you need to do a reset, see
this page.
If you need more help, please let me know. ![]()
Margaret wants to
enroll in
Microsoft's Windows
10 ESU (Extended
Security Updates),
but needs a
Microsoft account
Our answer I hope this helps!
Laura gets a CMOS battery error message on startup Our answer Error messages when you start your computer: If you don't replace the battery, you will continue to receive CMOS battery error messages on startup. Incorrect date and time: The most common symptom is an incorrect system clock. Since the CMOS battery is responsible for maintaining these settings when the computer is off, a dead battery means the time and possibly the date will reset to default values every time you power down your system. This can be an annoyance, especially for tasks relying on accurate timestamps or internet connections that require time synchronization. BIOS settings reset: The BIOS (Basic Input/Output System) stores various low-level hardware configurations. While not as critical as date and time, some users have customized BIOS settings like boot order or fan control preferences. A dead battery can cause these settings to reset to their default values upon every boot, requiring manual reconfiguration. So, while a dead CMOS battery won't harm your computer, it can cause minor inconveniences. Replacing the battery is simple and inexpensive - usually requiring only opening the computer case and swapping out the small, button-shaped battery. We hope this helps you, Laura. We can fix your Windows computer... check out our low prices here! Roberta hates Copilot Our answer Norman wants OneDrive to show up in "This PC"
Our answer
Hi Norman. OneDrive does not show up in "This PC"; it shows up in File Explorer > Home as below: ![]()
I log into my OneDrive personal account as "Rainy" so File Explorer shows "Rainy- Personal" for all my OneDrive files. You can also access your OneDrive files by clicking on the OneDrive icon (looks like a cloud) in your taskbar near the clock or by logging into your OneDrive account at https://www.onedrive.com/.
OneDrive is not part of "This PC" (your computer). OneDrive files are stored "in the cloud" and synchronized with your PC.
At one time, you probably had File Explorer open to This PC instead of Home.
Here's how to change that.
Open File Explorer.
Click the ... (three dots) menu in the toolbar at the top and select Options. This will open a new window called "Folder Options."
Under the "General" tab, look for the "Open File Explorer to" setting.
Click the dropdown menu and select "Home" from the list.
Click Apply and then OK to save your changes.
Paul was scammed
Dear Darcy and TC. You would think that after giving us all the warning signs of how to avoid hackers from getting into our computers, I would have learned how to avoid clicking on false emails. Well, unfortunately, this 85-year-old got sucked in despite all your warning signs to check first. It was a good thing that I finally noticed that this transaction was a scam to get money from me. The upside is that they failed to get any of my money. The downside is that both our banking institutions were frozen, and I now must wait until the whole situation is resolved. Unfortunately, fees were issued for NSF on my automatic payment (end-of-the-month rent), with other auto payments coming up next week. What a mess I got myself in. Anyway, I immediately uninstalled two programs, i.e., Ultra Viewer setup _6.6124_en and Screen Connect, that I foolishly downloaded. My question is: Is my computer now safe to operate, or are there other things I must do to restore it completely so that the hacker cannot get into it? I've typed out a document of the sequence of events that got me in this mess, which I can email you so you can see exactly what happened. I can send it to you when you respond to this contact form. I think I still have a repair ticket with you if it is needed. Thanks for being there for me. Paul
Our answer
Hi Paul. Don't feel bad. This can happen to any of us. And it does happen because most of us are in a hurry, that's why we have auto accidents, home accidents, get our money stolen, etc. Hurry is our world, and hurry often overrides good logical thinking. Our advice has always been "Think before you click". Maybe now, it should be "Think twice before you click". There are so many scams out there. They are everywhere.
You've done the right thing by making sure your bank accounts are safe and that the scammers cannot access the accounts you gave them (if any); you've done that by freezing your accounts. While inconvenient, you'll have the peace of mind knowing that the scammers cannot access your bank accounts in the future.
Your computer was not hacked; you were tricked (scammed), and unless you installed something else from the scammers, you should be safe. Make sure that after your bank accounts are no longer frozen that you don't download anything else from the scammers or have any contact with them.
If you need anything else, just let me know.
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How to Sign Up for Microsoft Windows 10 Security Updates If You Want to Keep Using Windows 10 Safely For Another Year, Here’s How to Sign Up for Extended Security Updates. We will try to simplify the Windows 10 Extended Security Update sign-up process for you. First, to make it easy, you must be signed in to your Windows 10 computer with a Microsoft account. You must be running the latest version of Windows 10 (22H2). You’ll find a link to sign up for Extended Security Updates in Settings > Windows Update, as shown below: Clicking enroll now, leads to an “Enrollment wizard” which will give you several options. If you’re signed in with a Microsoft account and have previously used the Windows Backup program to save your settings to Microsoft’s cloud (OneDrive), you’ll see this. “If you’re signed in with a Microsoft account and you’ve already used the Windows Backup program, you’ll be able to enroll for free, immediately.” Note: What is “Windows Backup”? Windows Backup ESU refers to using the Windows Backup app to enroll in Microsoft’s Extended Security Updates (ESU) program for free. This program provides critical security updates for Windows 10 for one year after its official end of support on October 14, 2025, helping to protect your PC from new threats during that time. By using Windows Backup, you sync your settings to your Microsoft account, which allows you to receive these updates without paying the usual $30 one-time fee or using Microsoft Rewards points. If you’re signed in with a local account or if you haven’t previously run Windows Backup, you still have more to do. You’ll see the following appear in the enrollment wizard instead. You’ll see options to “Back up your PC Settings”, Redeem “Microsoft points” that you have received from searching with Bing or buying Microsoft products from the Microsoft store.” You’ll need 1000 points. Or pay $30 (U.S.D.) for critical security updates for one year, “One-time purchase”. And if you have more than one Windows 10 computer that you sign into with the same Microsoft account, Extended Security Updates covers multiple PCs…as long as you sign into all of them with the same Microsoft account. Extended Security Updates will be delivered to your computer(s) for one year beginning on October 14, 2025. Microsoft could have made this simpler, but what can we say? We hope this helps those of you who do not want to update to Windows 11 to continue to use Windows 10 safely for another year. Remember, Windows 10 support ends on October 14, 2025. If you want to use Windows 10 safely for another full year, sign up for EOS by October 14 ![]() Laptop Users: Don’t Forget the Function Key If you recently purchased a new laptop or received one as a gift, this tip will be very helpful to you. And for those of you who’ve been using a laptop for a while, this tip will serve as a reminder to you. The Function Key (the Fn key) on your laptop’s keyboard adds functionality to your laptop. You will see the function key labeled as the Fn, fn, or FN key. We’re going to refer to it in this article as the Fn key. Keep in mind that every laptop manufacturer has different Fn key combinations – but some are fairly universal, such as the Fn key plus the F2 key toggles your Wi-Fi connection on and off; some are specific to one brand or another. First, you’ll want to find your Fn key on your keyboard. Here it is: You’ll want to check your laptop manufacturer’s website for the Function key combinations for your brand of laptop. Just to show you some of the useful functions the Fn key provides, here are some that work on one of my laptops. Use this as a guide only - every laptop brand is different.
While some of these Fn key combinations above may work on your laptop, be sure to check your laptop manufacturer’s website for Fn key combinations for your brand of laptop. Whatever brand of laptop you have, you'll find that Fn Key combinations allow you to add more functionality to your laptop. Let’s Make Those Nearly Invisible Scrollbars Easier to See By design, Windows 10 and 11 make scrollbars nearly invisible until you hover over them. While this is supposed to be a cool GUI feature, it makes scrollbars harder to see, and many find it annoying. You’ll be glad to know it’s easy to make scroll bars more visible in both Windows 10 and Windows 11. To make your scrollbars visible all the time, and easier to see, do this… Windows 11 1. Press & hold down the Windows key and tap the U key to open Accessibility. 2. In Windows 11 >Settings > Accessibility, look under “Visual effects”. Next to “Always show scrollbars,” turn the switch on. See the screenshot below. Windows 10 Press & hold down the Windows key and tap the U key to open Ease of Access. Under Ease of Access, locate the “Simplify and personalize Windows” section and turn the switch next to “Automatically hide scroll bars in Windows” to “Off”. See the screenshot below. And that’s all there is to making scrollbars easier to see and your Windows a little less “cool” but more functional. ![]() Want more tips, tricks, and information? We have thousands of Windows tips, tricks, and more on our InfoAve website. Subscribe to our free InfoAve Daily newsletter.
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Free Alternatives for Microsoft 365 (Microsoft Office) One of the questions we are most frequently asked is: “What is the best free Microsoft 365 (Microsoft Office) alternative?” It’s not an easy question to answer – there are quite a few free alternatives to choose from. We’ve picked our three favorite free alternatives to Microsoft 365 ( Microsoft Office). But you should remember that there are several online office suites, such as Google Workspace or MS 365 online, we could have mentioned, but most of you have asked for an MS 365 (Microsoft Office) alternative that you can download and use on your computer and not in the cloud. LibreOffice LibreOffice is our top choice of free programs that can do just about everything MS 365 (MS Office) can do. This suite has alternatives for Microsoft Word, PowerPoint, Excel, and Access. The LibreOffice suite has six programs: Writer (Word), Impress (PowerPoint), Calc (Excel), Base (Access), Math, and Draw. The biggest drawback to LibreOffice is that you can’t pick and choose which of these you want to install – you have to install the entire suite. All of the programs in the LibreOffice suite can open, edit, and save to all the newer MS 365 (Microsoft Office) file formats. You can read more about and/or download LibreOffice from here. OpenOffice OpenOffice has a word processor, a spreadsheet program, a presentation program, a graphics program, and a database program as part of its suite. The programs and their corresponding MS 365 programs are listed below: Writer (MS Word) The main drawback to OpenOffice is that although you can save files in MS 365 formats, it does not, by default, save to these formats. Most MS 365 formats can be opened, edited, and saved with OpenOffice, including DOC, DOCX, XML, XLS, XLW, DBF, PPT, PPS, and POTX. OpenOffice allows you to select which programs in the OpenOffice you want to install which gives you the option of which programs in the OpenOffice suite you want to install, so you don’t end up installing programs you won’t use. You can read more about and/or download OpenOffice from the Apache OpenOffice website. WPS OFFICE FREE WPS Office Free is a trimmed-down version of the WPS Office premium office suite, but it’s doubtful you’ll notice. WPS Office Free has three programs that look and work much like the latest versions of Word, Excel, and PowerPoint – and they have equivalent features. WPS Office Free supports MS Office file formats, so you can save your work in native Microsoft Office formats for easy sharing with Office users. WPS Office Free also comes with an excellent free PDF reader. Please note, however, that if you need to use its advanced PDF editing features, you’ll need to purchase a subscription. On the downside, the program tries to prompt you into upgrading to the paid versions of WPS Office, so there’s an occasional ad, but these are few and far between and won’t get in the way of your work. A small price to pay, we think, for everything you get in this suite is completely free. You can download WPS Office free here. The Fight Is On ![]() ![]()
Did you know that if you hold down the Num Lock key for 5 seconds, you can turn on “Toggle keys”? Toggle keys will cause your computer to beep whenever you accidentally hit the Caps Lock key Scroll Lock key or the Num Lock key. Go ahead and try it now. Hold down the Num Lock key for five seconds (a light will come on indicating the Num Lock key is depressed – no, it’s not depressed because you're pressing on it – or maybe it is!) When the light goes out (in about 5 seconds), a dialog window will appear and tell you that you’ve turned on Toggle Keys, and if you want to keep them on to click OK. Obviously, at this point, you can also cancel turning the Toggle Keys on. Also, toggling the Num Lock key on and off switches between using the number keys to type numbers like 789456123 and using the number keys as function keys. The function each key performs in function mode (Num Lock key toggled off) is shown on the keys themselves. For instance, pressing certain keys, like “7” for instance, will cause your cursor to jump to the beginning of a line of text. And “4” will backspace one space.
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