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Joan wants to know about PC Tools and why we didn't get back to her right away
I know how very busy you are, but I would really appreciate your input. I'm not sure why you didn't get back to me.

I am wondering if you have downloaded the PC Tools 2011 Update. What I forgot to tell you is that absolutely immediately after the download completed they opened a window that was unbelievable. It listed categories and a number amount in each category but without exaggeration it was literally flying. The speed was like in OE when you have a lot of items in Deleted Files and you say 'yes' to delete - it is passed by in an instant. I was so taken back by this I did find presence of mind to click on a button that read either 'stop,' or 'cancel.' I have never seen anything like this ever before when downloading anything. This is when I contacted them.

I looked at your Registry Commander and in appearance it seemed friendlier than PC Tools. It seemed like it was written for the lay person. The title could not be mistaken and the reason was completely understandable. I would appreciate your opinion on the following. I would like to cancel with PC Tools - it is up on 5/4/2011 and purchase Registry Commander. Also, do you suggest Captain Optimizer as well? And, do you also suggest Reimage?

I want to say thank you re: SuperAntiSpyware. I did purchase this and it is doing a great job.

Any time you can spare to guide me in sincerely appreciated. It means a lot when you know you are talking to people you can trust.

Sincerely, Joan

Our answer
When you submit a request by the infoave form - as such, the information submitted may not be read for a few days as this is the channel we use to choose questions to answer for our newsletters. As we state in our newsletters, if you have a question concerning our products or products we endorse and recommend, we ask that you use our Cloudeight Support Form  - or the start page comments link. In any case I'm sorry for the delay in answering your question.

We do not like the direction in which PC Tools is headed. Their aggressive marketing, including their auto-renewal where credit cards are charged automatically unless they get a cancellation from the customer is subject to abuse. How many of us remember what we did a year ago? And most of us with credit cards know that once the card is charged, it can take 30 to 60 days to have that charge removed. We don't think PC Tools autorenewal is anything more than trying to keep a customer base from diminishing and to keep as many people locked-in as they can. We understand the need for a company to make a profit, and we certainly don't begrudge any company who tries to make a fair profit from quality software. But the methods used to generate those profits must be fair and above board - not so aggressive as to be annoying to customers who've been loyal and dedicated. Our feeling is if a product is good enough a simple notice that the program will expire if not renewed, is sufficient. While automatically charging a person's credit card may be legal (because when you read the fine print it says they will charge your credit card each year for renewal and by accepting that agreement, which you do by simply proceeding with the installation of the program, Therefore by installing the software you are legally agreeing to automatic renewals. Legal, but we don't think it's fair.

We have stopped recommending Spyware Doctor because of the aggressive marketing used to install a (mostly) unwanted - and in our opinion, not very good software program, PC Tools Anti-Virus. This was underhanded and not fair to those who've been loyal users of Spyware Doctor for many years. It also leaves customers who installed Spyware Doctor with Antivirus with less than satisfactory antivirus protection. Therefore, because of the direction PC Tools has decided to take Spyware Doctor we've discontinued recommending it. We've found a antispyware we feel provides protection equal to - or greater than - Spyware Doctor, and the lifetime license option, means you pay only once and you can use it for a lifetime. We've been offering SUPERAntiSpyware at a substantial discount ($24.95 for SUPERAntiSpyware with a lifetime license - good for 2 computers) so all our readers really do have an great option to replace Spyware Doctor with a program even better and at an exceptionally good price. We have discontinued selling Spyware Doctor for the simple reason that we cannot, in good conscience, recommend any program that also installs unwanted software with it.

As to your question, we found Registry Commander as good or better than Mechanic - and even safer to use. And as you say, it's very, very, easy to use. So yes, we would suggest you discontinue your Registry Mechanic and go with Registry Commander. We have made that change on all our computers - we not only recommend and endorse Registry Commander, we also use it - on all our PCs and laptops.