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Issue #706
Volume 14  Number 27
April 21, 2017

Dear Friends.

Thank you very much for subscribing and for being a part of our Cloudeight family. We appreciate your membership and support very much!

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Season Tickets are ON SALE!
Get unlimited computer repair sessions for one full year for just $99. EVEN MORE SPECIAL - if you buy a Season Ticket during this special sale, we'll include our Cloudeight Direct Backup Service FREE! Help us and get one full year of computer care PLUS our Cloudeight Windows 10 Backup service - all for just $95. You can't beat that price! Get more info and/or your season ticket here.

Cloudeight Direct Backup Service & Special Introductory Pricing
We'll set up two different backups on your computer and configure them to run automatically. If you wait until you need a backup, it will be too late. You can get our complete backup service for the special introductory price of just $25. Get more information here. INTRO PRICING EXTENDED FOR ONE MORE WEEK ONLY!

One Year Emsisoft License With FREE Installation & Set-up
Some of you still aren't using Emsisoft... so we're making you an offer you can't refuse! If you're not yet using Emsisoft, here's your chance to get the best protection you can buy and we'll install it and set it up for you FREE. See this page for all the details.

Help us by making a small donation
Don't need any of the products or services we offer right now? Please consider making a small donation. We would appreciate it very much! Visit this page if you would like to help us with a small donation. Thank you! 

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Here are some important links for you: Here are some important links for you:
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A comment from Martin
Darcy has been most helpful on a number of occasions, so I have sent a little something, not a lot, but I guess every little helps. All best Martin. 

A comment from Helga
This is to send many, many thanks to TC again for this afternoon's session. You did an amazing job, Sir ! You persevered to completely clean my external drive; it was not easy, but you did it ! What a relief to have a new and clean set up back-up ! And now I know why Thunderbird sometimes is not responding; but I can live with my cheaper slow internet speed. While observing how you "fly" about my computer screen, I even learn little things here and there, but I would never dare to go to those places you do. The idea of using Notepad for our communications made 'talking' to each other easier than in previous sessions. I am a happy client and showed my appreciation with a small donation you so very much deserved. Best wishes to both of you from Helga.

A comment from Irene
Thank You so much for this added info about my backup session and also for your expertise in setting up my System Backup on my computer. You are absolutely amazing, what would I do without you people. Irene

A comment from Judy
Thank you Darcy for setting up Thunderbird for a second account user on my PC. He was using our 13 year old Vista PC and I finally talked him into moving over to our new Windows 10 PC. Nothing like waiting til the last minute, he doesn't like change. Thanks again for your help. I read your weekly and daily newsletters and appreciate your tips and advice. I enjoy using your Thunderbird stationery. Judy

A comment from Andi
Thank you Darcy for cleaning up my 8 year old laptop and getting her running smoothly again. She was getting slooooower and sloooower and I know I need a new one -- but -- for now -- gotta keep using this one. Watching you work was fascinating. Thanks also for setting up automatic backups so if something does fail... I'll be able to retrieve my files. Again --- thanks for keeping this ol' gal purring along!

A comment from Joyce
"WOW" Darcy, you did an excellent job on my computer. Thank you for making my computer run so much better. You guys are so great. You will be hearing from me soon for my husbands computer. Thanks again. Joyce

A comment from Debbie
Darcy worked on my new computer this morning with her usual precision and skill. I so appreciate both Darcy & TC for all their computer skills, knowledge, newsletters, Tips & Tricks, stationary & keeping us elderly, sometimes mentally challenged & definitely not computer savvy folks up on our computer skills!

As I told Darcy this morning, I will always support them to keep them in business & that they are the only honest folks I know. They have spent much time on my computers & repaired things I fouled up & never charged me more than the key I used for the session. I have been with Cloudeight for 20 years & every penny I have spent has been well worth it! I hope they stay around for many more years!

Thanks so much to Martin, Helga, Irene, Judy, Andi, Joyce, Debbie and everyone who wrote to us last week. And thanks all those who used our Cloudeight Direct Computer Care services  and our new Cloudeight Direct Backup Service. And a thank you also, to all who shared our site with your friends. TC & EB


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Debbie needs to view Excel files
Is there a Excel viewer that i can download for viewing Excel documents? Not looking to create, just to view. Thanks

Our Answer
Hi Karla. You can download the Microsoft Excel Viewer, free from Microsoft. This viewer enables you to view Excel files - even those created in Excel 2007. You can learn more about the Excel Viewer and/or download it from this page.

Something else you should know too -- if you have a Gmail account, you also have Google Drive. Google Drive will open almost any MS Office file.

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Bill asks about his Wi-Fi connection

Within the last 2 weeks after a Windows 10 update, I have lost wifi on my laptops, my desktop are just fine, so this is only on the laptops , I can plug it in to hardwired and the internet works okay, it is just on WiFi. Can you help on this issue?

Our answer
Hi Bill. You don't say what operating system your desktops use, but if it uses Windows 10, they receive the same updates as your laptops. We have not seen many reports of Wireless issues with Windows Updates, and most of those were with the Anniversary update which was released last August (August 2016).

Here are a few suggestions: First off, make sure the Wi-Fi is turned on, on the laptops. Ours has a button to turn Wi-Fi on and off. Some laptops use the Fn + F2 key combo to Wi-Fi on and off. Make sure your laptops are not in Airplane Mode. The fastest way to check is to press the Windows Key + A to bring up Action Center and see if Airplane mode button looks highlighted (or lit). Sometimes, it can look like it's turned off there, but actually it's turned on - to be sure, do this: Go to Settings > Network & Internet > Airplane Mode and make the switch is turned to the "Off" position. If Airplane mode is off, keep on reading.
 
Try shutting down your laptops and do this: Unplug your modem and your router and leave them unplugged for a few minutes. Then, turn on the modem. When all lights are on, plug in your router. When all lights come on, turn on your laptops and on each laptop go to the connection icon for available connections and click connect. Be sure "Automatically connect" is checked.

If that does not work, on each laptop, right-click on the start button, click "Device Manager" and find the Wi-Fi adapter (it will be listed under "Network adapters"). Right-click on your Wi-Fi adapter and click "Update driver software". Choose the option that allows Windows to search automatically for updated drivers. (Under no circumstances should you download any of the dozens of driver updater programs - they can cause serious problems with Windows). If Windows says that driver(s) for your software are up-to-date, right-click on the Wi-Fi adapter and click "Disable". Wait a minute or two. Now, right-click on your Wi-Fi adapter and click "Enable". It will take a few minutes and you'll see Device Manager refresh. Then try your Internet connection.

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Nancy is using Vista and Chrome's not updating anymore
Good Morning, I need your advice and possibly help again. I couldn't do without you all. Here is a message that comes up on my computer when I open up my start page. "This computer will soon stop receiving Google Chrome updates because WinXP and Vista are no longer be supported and your preferences can not be read. Some features may be unavailable and changes to preferences won't be saved." Also my icons won't open unless each time I restart. So after reading your newsletter I'm wondering if it's time to buy a new computer? If so Can I use some of my Direct computer repair keys for you to help me transfer stuff from this PC to a new one? Thanks. Nancy 

Our Answer
Hi Nancy. Windows XP and Windows Vista (Vista support ended on 4/11/2017) are no longer receiving security updates from Microsoft. That makes them vulnerable to exploits and security issues, and users are more exposed to scams and other threats. We think that any company who continues to make software, especially browsers and security & antivirus software, for XP and Vista, is actually harming the user by misleading them into thinking they'll be safe. Vista and XP are not safe because they are no longer receiving security patches and updates from Microsoft.
 
As for your question, Nancy: You will no longer be able to use Chrome as well as many other programs and services on any Vista or XP machines as they are outdated. Your best option is a new laptop which can be found easily in the $300  range.  I just checked Walmart for someone this week and they had several in the $250 to $350 range. And any computer you buy today is going to much more powerful than the Vista computer you've been using.

Here are the only critical specs you need to consider when buying a new computer:
 
1. Choose a screen size you like; average is 16".
2. 500 GB or 1TB hard drive
3. At least 4 GB of RAM
4. Consider a laptop. They're now as powerful as desktops, they're portable, and many have full-size keyboards.
 
Beyond those specs, don't let salespeople convince you that you need any other bells and whistles. Remember: Any computer you buy now is going to be faster and more powerful than the old Windows Vista computer you're using now.

If you have all your personal files backed up on an external drive, once you get your new Windows 10 computer, let us know. We can help you transfer your personal files (pictures, documents, music) from your external drive and set up Windows 10 to look like more like the Vista computer you're using now.

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Margaret wants to know the difference between a Windows 10 repair disc and a Windows 10 recovery drive
Please, I'm not savvy about all of this, so what is the difference between a Windows 10 recovery (USB) drive and a Windows 10 Repair Disc. I just created a Windows 10 repair disk recently as you suggested in your newsletter.

Our answer
Hi Margaret. For our purposes, a repair disc and a USB recovery drive are the same. They are both bootable, they both have utilities and troubleshooting tools on them. Some people (like me) have laptops without a CD/DVD and we can only use USB boot and installation media,
 
The USB can be a little fancier than the disc, as it can have (optionally) system files on it, but for the basic purpose of booting up your computer if it won't boot so you can access Windows troubleshooting tools and/or your backups, both the disc and the recovery drive get the job done.

Most new computers ( less than 3 years old) will boot from either the CD/DVD drive or the USB drive by default. Older computer sometimes won't boot from the USB drive by default, and this requires users to change the boot order in the BIOS. That's something most people would not want to do. So if you have an older computer and/or your PS has a DVD/CD drive -- you're fine with the repair disc. For those like me, with thin, light desktops without a DVD/CD, a USB recovery drive will work just fine.

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Don wants his mouse pointer to "snap to it" in Windows 10
Hi. Is there some way using Windows 10 to get the mouse pointer to snap to the default. I used to be able to do this with Windows 7 but cannot find any way to do it in Windows 10. I have searched the net and searched mouse properties in Windows 10, but no luck. Can it be done in Windows 10? God bless. Don B.

Our answer
Hi Don. Here you go. Open Control Panel, Choose Mouse,  then choose Pointer Options and put a check in "Snap To:" See screenshot below:

Cloudeight InfoAve Computer Tips & Ticks

PS: As with most things in Windows you can get to these same mouse settings by going to :
Settings > Devices > Mouse & touchpad > and clicking "Additional mouse settings" at the very bottom.

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Marilyn has problems shutting down her computer
To switch off my computer I go to "start/shut down", but whilst the monitor goes blank, the computer remains switched on. It's as if it has gone to sleep mode instead, but trying to wake has no effect. I have to actually turn off the power switch on the wall or else hold down the "On" button for several seconds until it turns off. I have checked the settings in "settings, pc settings, display & it is checked to shut down when power button is pressed, but I can't find anything more than that. Any suggestions to make it shut down the usual way please? Marilyn 

Our answer
Hi Marilyn. Try this:

-- Right-Click the start button and click Power Options.

-- Click on "Change settings that are currently unavailable" to show all options.
 
-- In Power Options, click on "Choose what the power buttons do" (on the left pane)

-- Next to "When I press the power button:" Make sure it's set to "Turn off".

-- Also uncheck "Turn on fast startup (recommended:"

(See the screenshot below)

-- Now try shutting off your PC.

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[ Marilyn wrote back: "Hi! Thanks!!  I use classic shell so had to find my way around by noting exactly where your screen shots showed. I took the tick out of "Turn on fast start up", shut down & rebooted. Wonderful. Thank you so much for solving this, as I had felt that either you or Darcy would. I'm just one of so many who appreciate the fact that we can ask a question & have our problems solved in most cases, & also remote access for repairs at far cheaper than the local technicians... "]

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Suzanne wants to put a Control Panel shortcut on her Windows10 taskbar
I would like to know how to put my control panel on my task bar. Can you tell me how to do it. Thanks Suzanne

Our answer
If you're using Windows 10 (without Creators Update), right-click on your Start button and click on Control Panel to open it. Once it's open, right-click on its icon on your taskbar, and choose "Pin to taskbar". That's it. Now, the Control Panel icon always will be on your taskbar.

Cloudeight InfoAve Computer Tips & Ticks

If you're using Windows 10 Creators Update, type Control in the taskbar search (Cortana) and click on "Control Panel Desktop app" when it appears at the top. Then, follow the instructions above.

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Muriel was shocked to learn Verizon is shutting down its email services... now what?
I got an email today from a very large member site I’ve belonged to for over 25 years. The email said “Effective April 28, 2017, Verizon will no longer support Verizon.net email addresses. You’ll be asked to convert to AOL Mail or create a new email address with another provider.” That news hit me like a pile of rocks, so I did a Google search and it took me awhile to find this………

https://www.verizon.com/support/residential/email/migrations.htm

The info at this link tells me to log into my webmail account where I will find....blah blah blah. Well, I did sign into my webmail account for the first time in a couple of years and found absolutely no information about this "migration".

From the other info at the link above, it sounds like Verizon doesn't plan on sending any info to it's customers via email, or enclosing a printed blurb along with their monthly billing.

I don't know what to do. I've had that email address since the mid 90's

Our answer
Hi Muriel. Your best bet is to get a free Gmail account, have it set up to check the Verizon mail until you can let all of your contacts know of your email change. Also, don't forget to make your address changes for newsletters, banking, etc. . Once you get this done, you won't have to worry about changing your address again - you'll have your Gmail for the rest of your life.  We like Gmail so much that we use it for both personal and business email. One of our business accounts has over 250,000 emails saved in it and we still have only used about 5 % of our available space from  google.
 
Our advice: Do NOT keep using Verizon/AOL. If you need help setting this up, let us know, Muriel.

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Cloudeight InfoAve Deals

Season Tickets are ON SALE!
Get unlimited computer repair sessions for one full year for just $99. EVEN MORE SPECIAL - if you buy a Season Ticket during this special sale, we'll include our Cloudeight Direct Backup Service FREE! Help us and get one full year of computer care PLUS our Cloudeight Windows 10 Backup service - all for just $95. You can't beat that price! Get more info and/or your season ticket here.

Cloudeight Direct Backup Service & Special Introductory Pricing
We'll set up two different backups on your computer and configure them to run automatically. If you wait until you need a backup, it will be too late. You can get our complete backup service for the special introductory price of just $25. Get more information here. INTRO PRICING EXTENDED FOR ONE MORE WEEK ONLY!

One Year Emsisoft License With FREE Installation & Set-up
Some of you still aren't using Emsisoft... so we're making you an offer you can't refuse! If you're not yet using Emsisoft, here's your chance to get the best protection you can buy and we'll install it and set it up for you FREE. See this page for all the details.

Help us by making a small donation
Don't need any of the products or services we offer right now? Please consider making a small donation. We would appreciate it very much! Visit this page if you would like to help us with a small donation. Thank you! 

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A Quick Way to See How Many Restore Points You Have
Windows 10

Without opening System Restore, you can see how many restore points you have and the date and time each restore point was created. It's really easy and a quick way to find out how many restore points you have and when each was created.

1. Right-click on your Start button
2. Click "Command Prompt (admin)
3. At the prompt type (exactly as shown below)

vssadmin list shadows

After you've typed that command, press Enter.

You'll (almost) instantly see a list of all of your available restore points, and the date and time each was created.

Here's a screen shot. You can a couple of my restore points and the date and time each was created.

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New Troubleshooters in Windows 10 Creators Update
Windows 10 Creators Update (Version 1703)

First, you'll see that we use both Creators Update and Version 1703 interchangeably. That's because they are the same. So don't be confused; there's only one "Creators Update". There will be updates to it, but until the next big features update, it will remain version 1703. We just want you to get use to seeing Version 1703 because many sites refer to it that way.

Back in the day, it was easy to write tips and tricks for Windows because each version was defined by a number or a name - like Windows XP, Windows Vista, Windows 7, Windows 8, but Microsoft's idea of Windows as a service has created a unique problem. We can't write generic tips for Windows 10 anymore, because now there are three versions of Windows 10, each one different enough that sometime tips need to be written for a specific version of Windows 10. The two most recent versions, Windows 10 Version 1607 - AKA "Anniversary Update" and Windows 10 Version 1703 AKA "Creators Update" and very similar, yet sometimes very different.

Moving right along... 

There have always been built-in Troubleshooters in Windows 10 (also in Windows 7 and Windows 8x), but most people don't know they are there because they are buried in Control Panel — All Control Panel Items–>Troubleshooting—>All Categories. How many times have you ever looked there? Probably never!

One of the new features of Windows 10 Version 1703 Creators Update brings the Windows troubleshooters out of the closet and puts them where you can find them. If you have Windows 10 Creators Update installed, you'll find the troubleshooters in Settings > Update & security > Troubleshoot.

See?

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In the Creators update the troubleshooters are broken down in to 2 categories:

  1. Get up and running
  2. Find and fix other problems

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Above: You can set the two categories of troubleshooting tools: Get up and running and Find and fix other problems. There are 19 troubleshooters included in "Find and fix other problems".

While we have not had a whole lot of success with Windows troubleshooters in the past (maybe you have, if so let us know). So let’s hope Microsoft has made some improvements in the troubleshooters included in the Windows 10 Creators Update. One thing for sure, they’ve made them a whole lot easier to find.

Here is a list of all nineteen Windows Troubleshooters included in the Windows 10 Creators Update:

  • Blue Screen Troubleshooter
  • Bluetooth Troubleshooter
  • Hardware Troubleshooter
  • Homegroup Troubleshooter
  • Incoming Connections Troubleshooter
  • Internet Connections Troubleshooter
  • Keyboard Troubleshooter
  • Network Adapter Troubleshooter
  • Playing Audio Troubleshooter
  • Printer Troubleshooter
  • Power Troubleshooter
  • Program Compatibility Troubleshooter
  • Recording Audio Troubleshooter
  • Search and Indexing Troubleshooter
  • Shared Folders Troubleshooter
  • Speech Troubleshooter
  • Video Playback Troubleshooter
  • Windows Update Troubleshooter
  • Windows Store Apps Troubleshooter

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Extend Your Laptop’s Battery Life With Windows 10’s Battery Saver
Windows 10 - All versions

We published this tip over a year ago. We have noticed that more and more of you are using laptops instead of desktops. It's easy to see why laptops have become so popular. They’re every bit as powerful as desktops and cost the same and often less, and when it comes to portability, the laptop wins — hands down. Have you ever tried lugging a desktop on an airplane?

Enough with that. Let’s talk about laptops and extending the battery life of your laptop. We recommend leaving your laptop plugged in when possible. But if you need to take your laptop with you’re away from home, here’s a tip that will help you extend your laptop’s battery life.

By default, Battery Saver in Windows 10 is set to turn on automatically when your battery’s remaining capacity dips below 20%. But 20% isn’t much to work with if you’re, let’s say, flying across the ocean and your power cord is in your suitcase in the cargo hold. But there’s good news for all you Windows 10 users. You can manually turn on Battery Saver by clicking on the battery icon in your taskbar and clicking on the Battery Saver Button. While you’re there, don’t forget to lower the brightness setting. Dimming the display brightness is another great way to extend your battery life.

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You can tell when Power Saver is turned on by the Green Leaf that appears over the battery icon, see?

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We tested this before with one of our laptops and we were able to get almost 2 extra hours of life out of the laptop battery.

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Fresh Start
Windows 10 Creators Update

You know the routine... you buy a new PC and it comes pre-loaded with a bunch of junk that the manufacturer installed. Even if you do a System Reset, you won't get rid of the junk that came pre-installed. Finally, it appears Microsoft has felt your pain. In Windows 10 Creators Update, there's a feature called Fresh Start you can use to clean install Windows, and actually remove all the junk your PC's manufacturer put on, and give you a gleaming fresh Windows install. And, Fresh Start does give you the option to keep your personal files, like photos, documents, music, etc. - and do a clean install of Windows.

Keep in mind we have not yet tested Fresh Start, but we will soon. We think the idea sounds great. If it works as advertised,  you could buy a new computer, take it home, fire up Fresh Start and get rid of all the trialware, junkware, and bloatware, clean install Windows and have a truly "new" computer.

If you have the Creators Update, you can get to Fresh Start this way:

Start > Windows Defender Security Center > Device performance & health > Fresh Start > Additional information

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Above, the opening dialog for Fresh Start. Below a close up of the description.

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To start Fresh Start, click on "Additional info".

Cloudeight InfoAve computer tips & tricks

To run Fresh Start, click the "Get started"... if you want to know more about Fresh Start click "Learn more".

If Fresh Start works as described, then it will be very welcome new Windows feature.

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Cloudeight InfoAve Deals

Season Tickets are ON SALE!
Get unlimited computer repair sessions for one full year for just $99. EVEN MORE SPECIAL - if you buy a Season Ticket during this special sale, we'll include our Cloudeight Direct Backup Service FREE! Help us and get one full year of computer care PLUS our Cloudeight Windows 10 Backup service - all for just $95. You can't beat that price! Get more info and/or your season ticket here.

Cloudeight Direct Backup Service & Special Introductory Pricing
We'll set up two different backups on your computer and configure them to run automatically. If you wait until you need a backup, it will be too late. You can get our complete backup service for the special introductory price of just $25. Get more information here. INTRO PRICING EXTENDED FOR ONE MORE WEEK ONLY!

One Year Emsisoft License With FREE Installation & Set-up
Some of you still aren't using Emsisoft... so we're making you an offer you can't refuse! If you're not yet using Emsisoft, here's your chance to get the best protection you can buy and we'll install it and set it up for you FREE. See this page for all the details.

Help us by making a small donation
Don't need any of the products or services we offer right now? Please consider making a small donation. We would appreciate it very much! Visit this page if you would like to help us with a small donation. Thank you! 

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Assumptions and Whims and Hopes

We are all, I think, a little bit crazy. We live our lives based on assumptions and insubstantial whims and hopes. We think that everything will always be as it is; we take no thought when we do everyday things that it may be the last time we ever do them.

We get up in the morning and we leave for work and assume we will return home again that evening. We leave on business trips and assume we'll return when our work is done. We leave our loved ones, our children, our best friends, assuming we will see them again. We become complacent in our assumptions - yet our individual worlds are as insubstantial as the clouds which float over our heads; and as fleeting as a precious summer day.

We assume we'll see the sunrise tomorrow morning. We assume we'll be home for dinner tonight. We assume our children will grow up and have families of their own. We assume we will retire and we will die someday having lived a full and fruitful life. We assume even that tomorrow will come and it will be the way we want it to be. That it will be the natural continuation of today. One day into the next day and into the next one - the perfect, flowing river of life - everything flowing smoothly - assuming that everything good will come our way - and that bad and sad things only happen to others. Until they happen to us, of course.

We hope for the best for our families and our friends. We hope our children have better lives...

Read the rest of this essay here. 

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You Thinks I Doesn't No Grammar, Does Ya?

Cloudeight InfoAve computer tips & tricks

I know some of our regular readers raise their eyebrows in amazement ... and disgust... as I sometimes butcher the English language; I vow to get better, I tells ya! With that being said, I’ve discovered a site that will make you laugh as you learn grammar, spelling, and other things you should know — but apparently think I don’t.

The purpose of this article, disguised as a Cloudeight Site Pick, is twofold:

1. It demonstrates that, even at my advance age, teetering on cusp of writing my own funeral dirge, I’m still trying to learn. What my success will be, I don’t really know. You’ll have to be the final judge of my grammar skills. Don't be too harsh - I'm old and feeble!

2. This site can help you with your grammar and spelling; if you have any sense of humor at all, you’ll laugh while learning. If you don't learn grammar, and you don't laugh, don't blame me. I think it's a splendid site, with very helpful grammar tips and excellent, cartoons and graphics. I wish my English teachers in school taught grammar by cartoon.

Now, with all the bloviating approaching unbearable, I hereby announce to you the site that can teach you, as well as amuse you at the same time. It’s called The Oatmeal. You are cordially are invited to hone your language skills while exercising your funny bone by visiting The Oatmeal right now. Just think: You might pick up some grammar tips you can use to further excoriate me.

No brown sugar or cream necessary, The Oatmeal comes complete with toppings. If you don’t think it’s amusing, your sense of humor needs a kick start... I have kick started EB's sense of humor and now she laughs at almost everything - including my many grammar giraffes.

Sayonara, mi amigos y amigas, c'est la vie!

 

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Cloudeight InfoAve Deals

Season Tickets are ON SALE!
Get unlimited computer repair sessions for one full year for just $99. EVEN MORE SPECIAL - if you buy a Season Ticket during this special sale, we'll include our Cloudeight Direct Backup Service FREE! Help us and get one full year of computer care PLUS our Cloudeight Windows 10 Backup service - all for just $95. You can't beat that price! Get more info and/or your season ticket here.

Cloudeight Direct Backup Service & Special Introductory Pricing
We'll set up two different backups on your computer and configure them to run automatically. If you wait until you need a backup, it will be too late. You can get our complete backup service for the special introductory price of just $25. Get more information here. INTRO PRICING EXTENDED FOR ONE MORE WEEK ONLY!

One Year Emsisoft License With FREE Installation & Set-up
Some of you still aren't using Emsisoft... so we're making you an offer you can't refuse! If you're not yet using Emsisoft, here's your chance to get the best protection you can buy and we'll install it and set it up for you FREE. See this page for all the details.

Help us by making a small donation
Don't need any of the products or services we offer right now? Please consider making a small donation. We would appreciate it very much! Visit this page if you would like to help us with a small donation. Thank you! 

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What are shadow copies?

Shadow copies are files that you put outside on a sunny day. If the sun is shining at the right angle, you'll see a lot of shadows some of these will be copies of your files. These copies are called shadow copies. They are useless, and so is this paragraph.

Now, what are Shadow Copies really? Shadow Copies are created in Windows by Volume Snapshot Service, Volume Shadow Copy Service or VSS that allows taking manual or automatic backup copies or snapshots of computer files or volumes, even when they are in use. Volume Shadow Copy Service and Volume Shadow Copies form the basis of your Windows System Restore feature. Without them, no System Restore for you!

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New Emsisoft Pricing
Please visit our Emsisoft order page to see our new prices.

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These products and services are recommended and endorsed by Cloudeight:

Emsisoft Anti-Malware- The best anti-malware you'll find anywhere. Great protection -- both proactive and reactive. Learn more here.

Reg Organizer-- A Swiss Army knife of PC tools. Easy for beginners to use -- with advanced features for experienced users too. Learn more here.

Cloudeight Direct Computer Care - Computer Repair Service-- And for computer repair, you can't beat our remote repair service. You never have to leave your home, take your computer anywhere or leave it with someone you don't know or trust. We can fix most computer problems and all you have to do is sit back and relax. Learn more here.

Thunderbird Email Setup - we'll set up Thunderbird for you - works great with Windows 7, Windows 8 and Windows 10. Get the details here.

Windows 10 Customization - Make Windows 10 look and work the way you want it to. Get more info here.

Also.. don't forget:

InfoAve Daily Tips & Tricks

We're offering something we think most of you will enjoy. We have a daily tips and tricks summary newsletter that is sent six days a week. It features daily tips, freeware picks, and site picks and interesting computer tips, tricks and more. It's short and sweet - very brief and lightweight. If you'd like to receive or daily tips and tricks newsletter (completely free, of course). You can subscribe here.

You can also help us by using our Start Page.  

We have over 100 free games to our Start Page too - come and play all day. It costs nothing to use our Start Page--and helps us a lot.

Your Premium Members' Home Page is located here.

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Help us keep up the good fight!

Donations help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. We provide support to thousands of people. Every week we help dozens of people via email at no charge. Thanks to donations, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, and provide you with the knowledge you need to navigate the Web safely, and help you get more out of your PC. Help us keep up the good fight with a small donation.

We hope you'll take a few minutes today and help us with a small donation. 

After you donate, you will receive info on how you can become a Cloudeight Booster.

Help us keep up the good fight with a small donation.

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We'd love to hear from you!

If you have comments, questions, a tip, trick, a freeware pick, or just want to tell us off for something,, please visit this page.

If you need to change your newsletter subscription address, please see "Manage your subscription" at the bottom of your newsletter.

We received hundreds of questions for possible use in IA news. Please keep in mind we cannot answer all general computer questions. We choose a few to use in each week's newsletter, so keep this in mind. If you have a support question about a service or product we sell, please contact us here.

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We hope you have enjoyed this issue of InfoAve Premium. Thanks so much for your support and for being a Premium subscriber.

Have a great weekend!

Darcy & TC
Cloudeight InfoAve Premium - Issue #706
Volume 14 Number 27
April 21, 2017


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DISCLAIMER ABOUT THE TIPS & SOFTWARE RECOMMENDED IN THIS NEWSLETTER-- PLUS OTHER IMPORTANT INFO:
 
All software recommendations we make in this newsletter are based on our own experience and testing of the programs that we recommend. This does NOT guarantee they will work on YOUR computer. We assume you will read the program documentation and use the program according to the instructions. We make no guarantees about any program recommended in this newsletter or its suitability for any particular purpose. We will not be responsible for any problems you may have. We do not and cannot provide support for any products other than our own Cloudeight products and we will not answer email concerning any product which is not a Cloudeight product. We urge you to use good judgment when downloading and installing software and to use a program only after reading the program's documentation. And, all Tips & Tricks in this newsletter have been tested by us on several different computers and were found to work as indicated. They may not work on yours. We make no guarantees. Anything we recommend you try and use at your own risk. We will not be responsible for any problems caused by any software programs recommended in this newsletter or any of the tips and tricks in this newsletter.. Readers' comments are their own and Cloudeight Internet LLC is not responsible for comments of our readers. All readers' comments, suggestions, questions, and tips and tricks sent to us become the property of Cloudeight Internet LLC. You understand that we may use your comments without your explicit permission.

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Cloudeight Internet LLC
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Middleville, Michigan USA 49333-0073