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Cloudeight InfoAve Premium
Issue #710
Volume 14  Number 31
May 19, 2017

Dear Friends.

Thank you very much for subscribing and for being a part of our Cloudeight family. We appreciate your membership and support very much!

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A note about this issue of InfoAve Premium...

You have been sending in so many really good questions lately, we're going to double the size of the Question & Answers section of this issue so we can answer more questions. We're going to cut back on the Tips & Tricks section in his issue, but next week's issues we'll go back to our normal format.

Thanks to all of you who keep us on our toes with your questions!

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Cloudeight Memorial Day Sale 2017

Cloudeight Memorial Day Offers Good Through May 29, 2017

Cloudeight Direct Computer Care Repair Keys - Buy One Get One Free


During our Memorial Day Sale, you can buy one Cloudeight Direct Computer Care Repair Key at the regular price or $50 - and we'll give you one free. You can give the second key to anyone you like... or keep it for yourself. This is the lowest price we've ever offered on our Cloudeight Direct Computer Care Service. Don't miss out. Cloudeight Direct Computer Care Repair Keys never expire - they are good until you use them! Offer valid through Monday May 29, 2017 only.

Get more information and/or take advantage of this special offer by visiting this page.

~ OR ~

Buy a Cloudeight Direct Computer Care Season Ticket on Sale...
And we'll give you a LIFETIME license for FastStone Capture Pro FREE

F
or a limited time, when you buy a Cloudeight Direct Season Ticket at $20 off regular price, we'll give you a LIFETIME license for FastStone Capture Pro FREE. FastStone Capture is only screenshot tool we use. All of the screen shots you see in our newsletters were made with FastStone Capture.

Our Cloudeight Season Ticket is good for unlimited computer repairs for one full year from the date you first use it. It's like having insurance for your computer. And during this sale, when you buy a Cloudeight Direct Computer Care Season Ticket at $20 off our regular price, we'll give you a LIFETIME license for FastStone Capture Pro FREE (a $19.95 value).  Offer valid through Monday May 29, 2017 only or while supplies last.

Get more information and/or take advantage of this special offer by visiting this page.

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Here are some important links for you: Here are some important links for you:

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A comment from Nancy
A huge thank you to TC!! He "scoped" my computer this morning and did fixes here and there and my start ups are so much faster again... TC, I just had to try a "shut down" when you were finished, and it actually SHUT DOWN like it did several weeks ago before whatever update caused the problems. Thank You! You were awesome! 

A comment from Mary
Cloudeight is fabulous. I had a number of things I needed addressed on my new computer.

- check up, Norton uninstalled
- Thunderbird Mail set up
- back up set to work

I used my Cloudeight Direct Computer Care keys for each item.

Darcy did all in one session. Watching someone who knows what she is doing is so interesting. The Cloudeight duo are the only ones I would ever allow to have remote access to my computer. They are trustworthy, knowledgeable, and friendly. Afterwards, I had two follow up questions. Darcy was quick to respond.

There was no driving to a store, no leaving my laptop there for days, no assessment fee, no expensive bill, no knowing what the store technicians might be looking at. I sat comfortably on my couch and watched Darcy do everything I needed. Cloudeight is not only effective and efficient, it is extremely convenient. Thank you Cloudeight.

A comment from Bernie
Hi TC - This is just a word of thanks for your work on my computer last week. All the programs that I am using now open in an instant, and now I know how to keep it that way. A friend who got me started with my Windows 95 also introduced me to your newsletter. (It must be twenty years ago!) How things have changed over time but with you and Darcy I have been able to keep up to date with most of those changes. Thanks again, Bernie

A comment from Jo
Thank You Darcy... I bought a new computer that has Windows 10 on it.... (still not sure if I like it yet) and I hated, hated, hated the email program on it. I paid the $30 for Darcy to hook me up with their version of email (Thunderbird) and now I'm back in business. She worked so fast she made me dizzy.. She set up my contact list too. It's almost like the Window Live email program. The next thing I do is get her to backup my new computer after I finish setting it up. I highly recommend her work and glad I broke down and did it.

A comment from Ada
Just wanted to thank Darcy for all the time she spent with me on removing all the games from my computer It runs so much better THANKS

Thanks so much to Nancy, Mary, Bernie, Joe, Ada and everyone who wrote to us last week. And thanks all those who used our Cloudeight Direct Computer Care services  and our new Cloudeight Direct Backup Service. And a thank you also, to all who shared our site with your friends. TC & EB

Cloudeight InfoAve

Cloudeight Memorial Day Sale 2017

Cloudeight Memorial Day Offers Good Through May 29, 2017

Cloudeight Direct Computer Care Repair Keys - Buy One Get One Free


During our Memorial Day Sale, you can buy one Cloudeight Direct Computer Care Repair Key at the regular price or $50 - and we'll give you one free. You can give the second key to anyone you like... or keep it for yourself. This is the lowest price we've ever offered on our Cloudeight Direct Computer Care Service. Don't miss out. Cloudeight Direct Computer Care Repair Keys never expire - they are good until you use them! Offer valid through Monday May 29, 2017 only.

Get more information and/or take advantage of this special offer by visiting this page.

~ OR ~

Buy a Cloudeight Direct Computer Care Season Ticket on Sale...
And we'll give you a LIFETIME license for FastStone Capture Pro FREE

F
or a limited time, when you buy a Cloudeight Direct Season Ticket at $20 off regular price, we'll give you a LIFETIME license for FastStone Capture Pro FREE. FastStone Capture is only screenshot tool we use. All of the screen shots you see in our newsletters were made with FastStone Capture.

Our Cloudeight Season Ticket is good for unlimited computer repairs for one full year from the date you first use it. It's like having insurance for your computer. And during this sale, when you buy a Cloudeight Direct Computer Care Season Ticket at $20 off our regular price, we'll give you a LIFETIME license for FastStone Capture Pro FREE (a $19.95 value).  Offer valid through Monday May 29, 2017 only or while supplies last.

Get more information and/or take advantage of this special offer by visiting this page.

Cloudeight InfoAve

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Shirley needs help with her address book (contacts)

I have a new Windows 10 computer. The place where I bought it from put Windows Live Mail on it. I can add new addresses to my address book, but I am unable to delete the old address for a contact. I typed in Cortana and found the following: left click of the address to remove. Then, push control, A. I did that, but the address to remove was not highlighted. My entire address book was highlighted. After doing control, A then delete. I feared with all my addresses highlighted that I would delete them, so I stopped. Any help would be greatly appreciated. Thank you.

Our answer
Hi Shirley. I checked on my Windows Live Mail, and if you click Contacts (lower left side) then find a contact you want to delete. Right click on the contact you want to remove, click delete, and it will be removed.

Ctrl + A is a command to "Select All" ( think A as in "All"), so don't use that combination if you just one to work with or delete one item. Just right click on the contact you want to remove and choose Delete from the drop down.
 
Just a note - Microsoft is no longer offering or supporting Windows Live Mail; there will be no further updates for it. This means that eventually it is likely to cause problems. You also can't use it with any Microsoft accounts ( @outlook.com, @hotmail.com, @msn.com, @live.com, @live.ca). If you start having trouble with Windows Live Mail, your best bet is to switch to an email program that is still being supported an updated, before you lose any of your settings, contacts, or emails. If you get to that point, consider Thunderbird as an alternate. Here is more info on Thunderbird.
 
Since we are seeing so many folks with corrupted Windows Live Mail programs, you may want to make a backup of your contacts now so you don't lose them.  If your mail is setup as POP3, be sure you do a backup of that as well. If your mail is set up as IMAP, you are fine; IMAP mirrors the mail on the server and so not matter what happens on your PC, your mail will always be available to you on the server.

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Bonnie (and several others) want to know when they're going to get Windows 10 Creators Update
I still have Version 1607. Does this mean I won't get the Creator Update (Version 1703) ? Should I get it at MS website?

Our answer
Hi Bonnie. The Creators Update is rolling out gradually. If you don't want to wait, you can get it from Microsoft at the following link:

https://support.microsoft.com/en-us/help/4014184/windows-10-creators-update-here

We think the Creators Update is the best version of Windows 10 yet.

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Rena wants to know if this ad remover is safe
Is that "adremover dot org" a safe program for removing unwanted ads? Rena

Our answer
Hi Rena.  First, we're not big fans of ad blockers. We don't think they're necessary... and none we've seen block all kinds of ads.

As for Ad Remover, it's not free, and with so many other free ad blockers around, we don't know how they justify the $40 ($3.33 a month) charge.  Ad Remover's privacy policy is long and full of legalese. For instance, this was be enough to raise our eyebrows: "You expressly consent to the processing of your Personal Information according to this Privacy Policy. Personal Information may be processed by Ad Remover in the country where it was collected as well as other countries (including the United States) where laws regarding processing of Personal Data may be less stringent..." We would recommend that you steer clear.

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Don wants to know if malware infects all data even backups
Does Malware infect all data, including off line? If everything on one computer is backed up to a second computer, will both be infected? 

Our answer
Hi Don. Malware is a broad term that encompasses all typically unwanted software (PUPs), viruses, Trojans, worms, ransomware, browser and search engine hijackers. Think of "malware" as a general term like "bread". There are hundreds of different kinds of bread; there are hundreds of different kinds of malware. So, it's impossible to give you general answer.

Here's what we can tell you. The most common types of malware like PUPs, browser hijackers, search engine hijackers, etc. don't "spread" to other connected to drives or devices. Virulent malware like viruses, Trojans and ( especially) ransomware will spread to every device and drive connected to your computer directly - or via a network.

As far as what gets backed up, that depends also. If your browser is infected with hijackers and extensions that cause an explosion of popup while you browse, those will not be backed up in a file & folder back up (like Windows 10's File History). But they will be backed up if you create a system image while your browser is infected.

If your computer if infected with ransomware, the ransomware will spread to all connected drives and devices, including drives "in the cloud".

While it may seem like overkill, in the current environment where so many variants of ransomware are being created and propagated across the web, you should keep one active backup - that is backing up in real time and connected to your computer, and one backup of your irreplaceable personal files - like photos, music, documents, text files, etc. on a drive that is not always attached to your computer.

And one more thing. It may seem that ransomware is everywhere, but it's not. If you use good safe computer practices - like not clicking links you're not sure of; not clicking links in spam or advertisements or warnings that just seem to popup out of nowhere, keeping your Windows updates current, and using a good security program like Emsisoft, your chances of getting infected with ransomware are very slim. Even the highly publicized "WannaCry" ransomware, as invasive and as damaging as it was, affected a very small percentage of computers around the world. And as far as we know there were no personal computers affected in the United States. That's not to say you shouldn't be wary - you should. But common sense, good computer safety practices, keeping your Windows computer updated, and using good security software, will go a long way in helping you keep your PC free from malware.

The best defense is a good offense... and the best way to deal with malware, in all it's forms, is to do everything you can not to get it in the first place.

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Barb can no longer scan with her Printer/Scanner
I am running Windows 7 and have an HP 6500 E709a All-In-One. The printer works great, but I can not scan anything to the computer. I have done all the fixes they tell you to do, but the scanner will not install. It downloads but as I said it will not install. I know it will work, as it has been on this computer for quite a few years. Would there be a setting in Windows that is blocking the installation of this program. I have looked to see, but I am not very good with the internal workings of the computer. Thanks for all your help and tips, you people are great. Bev.

Our answer
Hi Bev. Thanks for your nice comments. It may be it is a hardware issue and just wearing out. A new printer/scanner sometimes costs less then it costs to replace the ink in your printer... and it costs a lot less then a remote service to try to troubleshoot with no guarantees... since it may be hardware related (read: printer is old and wearing out). 

I did a search at HP since that is the brand you mentioned, and they have an all in one for $49. I did a search at Amazon for the same one and it is $43 with free Prime shipping. I am sure you can probably walk into a Walmart, or other big box store and find one nearly the same price. And, they all come with ink. Here are the ones I found at HP and Amazon (If I ordered today, it would be delivered within two days). So, our advice and your best option is to get a new printer and save the aggravation (and the cost) of trying to make an old printer work.

Cloudeight InfoAve Tips & Tricks

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James loses Internet access every time he installs Windows 10 Creators Update
When i do that new Windows Creator update i can't connect to the internet. I have to take it back to previous build to work.

Our answer
Hi James. While most users will have no problems with the Creators update, a few have reported they have no Internet access after updating to the Creators Update.

The next time you install Creators Update and you can't connect to the Internet, here are some things to try:

1. Turn off your PC (make sure the power light is off.
2. Unplug you modem then unplug your router (if you have a router).
3. Wait a minute or two
4. Plug in your modem and wait until all the lights are on
5. Plug in your router (if you have one) and wait until it's up and running
6. Now boot up your PC and after Windows has fully loaded, see if you're connected. There's a good chance you will be

If that does not work for you, try this:

Go to Settings > Network & Internet... If you see "No Internet access" you'll also see a "Troubleshoot" button beneath it. Click on the Troubleshoot button. Let the troubleshooter run until it's finished. Are you connected to the Internet now?

If not, don't worry, we have one more thing for you to try.

Go to Settings > Network & Internet. Under "Change your network settings" click on "Network reset" (at the bottom of the list).

Cloudeight InfoAve Tips & Tricks

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Bonnie wants to know about Privacy Badger
What do you know about Privacy Badger? Is it safe and do or would you recommend it? DuckDuckGo for Chrome recommends it if we want to block trackers. Thanks and God's blessing to both of you (TC and EB) 

Our answer
Hi Bonnie. Thanks so much for all the kind words. We once recommended Privacy Badger (with reservations). You can read that article here.

Keep in mind we have not tested Privacy Badger since we wrote that article . And remember too that the privacy laws are on the brink of changing and not in your favor. Many developers make it easy to think that a program is going to keep anything you do private or prevent your activity from being tracked. Your ISP, for example, keeps logs of every single page you visit on the Internet. Also remember that tracking within a domain actually enhances your browsing experience by showing you ads for products and services you may be interested in, rather than showing you generic ads, and preventing you from seeing the same ads over and over.

But overall, when we reviewed Privacy Badger, we found it to be safe.

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Teddy wants to view files from old floppy disks on his PC
Hi. I located a few old 3.5 floppy disks and want to view the content. I ordered a new external 3.5 floppy disk drive, attached it to my PC via USB. A prompt states the floppy is good, however, I am not able to pull the data onto my monitor for viewing. Went online, tons of info out there, replies too complicated. Is there a easy way I am able to view the said floppy disks? I'll forever be grateful for your advice on this issue. 

Our answer
Hi Teddy. Don't try to view the files directly from the floppy disk. Copy the files to a folder on your hard drive, and then try to open them. Many files like JPG, GIF, TXT have been around for 20 years and will open when you click on them. Some others might be file types no longer recognized, so you may have to search for a program to open them with. But the main thing is - move the files to a folder on your hard drive before you try to view them.

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Gary wants to change where downloads are saved when using Chrome
Hi guys. How can I choose where to download files when I download with Chrome. I do really like Chrome, but I'm an old IE user, and Chrome does take some getting used to. Thanks!

Our Answer
Hi Gary. Chrome, by default, does not ask where you want to save your downloads. It automatically saves them to your User account download folder. But you have other options you can choose to customize your Chrome browser's default download location.

Here's what you can do:

1. Go to Settings in Chrome (Click the 3 vertical dots icon in the upper right hand corner of Chrome and click Settings).

2. Click on Advanced Settings and scroll down to Downloads

3. Either change default location to the folder you want to download to (Darcy uses Desktop, TC uses F:/downloads) ...  Or also check "Ask where to save each file before downloading". You can download to an external drive or any folder of your choice using either option.

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Pauline asks about her Cloudeight Direct Computer Care Keys
On 07/07/2016 I purchased two Cloudeight Direct Computer Care Service keys. I have not used either and would like to know if they are still good for me to use either now or in the future. Thank you!

Our answer
Hi Pauline. Thank you for your support! Your Cloudeight Direct Computer Care repair keys never expire - they are good until you use them. So, you can hang onto them until you need them and never have to worry about them expiring. It's kind of like having insurance, isn't it?

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One Year Emsisoft License With FREE Installation & Set-up
Some of you still aren't using Emsisoft... so we're making you an offer you can't refuse! If you're not yet using Emsisoft, here's your chance to get the best protection you can buy and we'll install it and set it up for you FREE. See this page for all the details.

Help us by making a small donation
Don't need any of the products or services we offer right now? Please consider making a small donation. We would appreciate it very much! Visit this page if you would like to help us with a small donation. Thank you! 

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How to Switch Between Command Prompt and PowerShell on the Win+X Menu
Windows 10 Creators Update

Most of the time when we feature a tip that requires running a command, we tell you to open Command Prompt or Command Prompt (Admin). In the Creators Update, some folks are no seeing the Command Prompt when the right-click the start button (or press Windows Key + X). When you update, that menu should have whatever you were using before the update (Windows PowerShell or Command Prompt), but sometimes the update replaces Command Prompt with PowerShell. And if you have a new Windows 10 computer, Windows PowerShell will be default.

So, since most of our tips that require you to run commands use a Command Prompt or Command Prompt (Admin), if you right-click your Windows 10 start button and see PowerShell, no problem, here's how to easily switch back and forth between Command Prompt and Windows PowerShell.

Open Settings > Personalization > Taskbar > Under "Replace Command Prompt with Windows PowerShell in the menu when I right-click the start button or press Windows Key + X" turn the switch OFF and you'll see Command Prompt on that menu; turn the switch on to see Windows PowerShell.


cCloudeight InfoAve Tips & Tricks

If one of the tabs or extensions seems to be hogging an excessive amount of resources, you can terminate the process (tab or extension) easily. Just highlight the tab or extension you want to terminate by clicking on it, then click the "End process" button at the bottom of the Chrome task manager.

Cloudeight InfoAve Tips & Tricks

Cloudeight InfoAve Tips & Tricks


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Get a Fresh Start
Windows 10 Creators Update (and newer)

Fresh start in Windows 10 Creators Update, is a great way to start off fresh with a brand new computer or start fresh with a Windows 10 computer that isn’t running very well.

Fresh start clean installs a clean fresh, updated copy of Windows 10 while saving your personal files and some of your settings. It’s a great way to start fresh with a new computer, or start fresh with any Windows 10 computer with Windows 10 Creators Update (version 1703) or newer installed.

Fresh start is a great way to rid a brand new computer of the pre-installed bloatware and trialware that manufacturers love to install on new computers as they try to squeeze out an extra buck or two… or Fresh start may be just the ticket to freshen up a Windows 10 computer that isn’t running very well.

Before we start, we recommend that you have good backup of all your personal files. While Microsoft says a Fresh start saves your personal files and some of your settings, it’s better to be extra safe than extra sorry. Also keep in mind if you do a Fresh start on a computer you’ve been using for a while, all the programs and apps you use will have to be reinstalled after a Fresh start.

Fresh start is different than Windows 10 Reset. Windows 10 Reset resets your computer and saves your personal file, removes all the desktop programs you installed, but keeps all the manufacturer's bloatware and pre-loaded trialware, and keeps apps that installed with Windows 10.

Fresh start saves your personal files and some of your settings, wipes out everything else, and installs a clean, updated copy of Windows and then returns your personal files and folders back to their previous locations.

With all that stuff out of the way… let us begin.

Fresh start is super easy to do.  Go to Settings > Update & security >”More recovery options” and click on “Learn how to start fresh with a clean installation of Windows.”:

When you click on “Learn how to start fresh…”, you’ll see this:



Now, all you need to do is click the “Get started” button and you’re on the way to a Fresh start.

REMEMBER – this is important:  Fresh start will wipe out wipe out all the manufacturer’s bloatware and trialware and preinstalled apps... AND it will also wipe out any programs (antivirus, Office, etc.) you installed on your computer as well. Though Microsoft claims Fresh start will keep your personal files and some of your settings, we highly recommend that you have a good backup of all your personal files (pictures, music, documents, videos, movies, etc.). Fresh start really means a fresh start.

So, are you ready for a Fresh start?

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Organize Your Windows 10 Start Menu the Creators Update Way
Windows 10 Creators Update or newer

Windows 10 Creators Update lets you create folders from start menu tiles so you can organize your start menu any way you like.

Here’s my start menu, freshly organized in Windows 10 Creators Update:

Cloudeight InfoAve Computer Tips and Tricks

Here’s a close up of the “Browsers” group:

Cloudeight InfoAve Computer Tips and Tricks

If you click on any one of the browser icons in the group (see above), the browser section will expand as you see below:

Cloudeight InfoAve Computer Tips and Tricks

You can create and name as many groups as you need.

Here’s how...

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Cloudeight Memorial Day Sale 2017

Cloudeight Memorial Day Offers Good Through May 29, 2017

Cloudeight Direct Computer Care Repair Keys - Buy One Get One Free


During our Memorial Day Sale, you can buy one Cloudeight Direct Computer Care Repair Key at the regular price or $50 - and we'll give you one free. You can give the second key to anyone you like... or keep it for yourself. This is the lowest price we've ever offered on our Cloudeight Direct Computer Care Service. Don't miss out. Cloudeight Direct Computer Care Repair Keys never expire - they are good until you use them! Offer valid through Monday May 29, 2017 only.

Get more information and/or take advantage of this special offer by visiting this page.

~ OR ~

Buy a Cloudeight Direct Computer Care Season Ticket on Sale...
And we'll give you a LIFETIME license for FastStone Capture Pro FREE

F
or a limited time, when you buy a Cloudeight Direct Season Ticket at $20 off regular price, we'll give you a LIFETIME license for FastStone Capture Pro FREE. FastStone Capture is only screenshot tool we use. All of the screen shots you see in our newsletters were made with FastStone Capture.

Our Cloudeight Season Ticket is good for unlimited computer repairs for one full year from the date you first use it. It's like having insurance for your computer. And during this sale, when you buy a Cloudeight Direct Computer Care Season Ticket at $20 off our regular price, we'll give you a LIFETIME license for FastStone Capture Pro FREE (a $19.95 value).  Offer valid through Monday May 29, 2017 only or while supplies last.

Get more information and/or take advantage of this special offer by visiting this page.

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Cloudeight InfoAve

Through the Glass Oldly

I was thinking – and that's sometimes not a good thing. 

Anyway, it occurred to me that I spent a great deal of my time in my youth wasting precious time: Chasing girls, hanging out in bars with buddies, skipping classes in college — yet still getting passing grades – dreaming impossible dreams… ridiculous folly.

Although I am certainly not proud of myself for wasting my youth on frivolousness and trivialities, I am proud of myself for one thing: My resourcefulness. Consider this… back in the days when I was a teenager and early twenty-something, I didn’t have the tools of folly and superficiality that the youth of today have.

We didn’t have computers, tablets, smartphones, heck – we were just getting touch tone phones – we didn’t even have to dial the area code before the number if the number was in the same area code.

We did not have Craigslist, Facebook Snapchat, Instagram, Twitter, or digital cameras everywhere. Our idea of social media was writing on restroom stalls, and posting "wanted" and "for sale" flyers at the corner market.

Yet, still, without all the modern tools that make time-wasting a snap, I still managed to waste a whole lot of the most precious time in a human being’s life – the fleeting moments of youth...

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Cloudeight InfoAve

Restore Point Creator
Create and manage Windows System Restore points with ease
Windows 7, Windows 8.1 and Windows 10 (all versions)
(both 32-bit and 64-bit systems)

We recently wrote an article on how to quickly see how many restore points you have on your PC by using a Windows command. We didn't really know that so many of you were interested in System Restore. The article about running the command to list all your restore points was written to show how to do it. But there are better ways to learn everything there is to know about your System Restore points. You can download a program we recommended 4 years ago that has gotten even better.

System Restore is one of those Windows features that we forget about until we really need to. System Restore can bail you out of some really sticky situations, and help you restore your computer to a time when it was healthy — back before you did whatever you did to cobble it up. And we all do something some time that we wish we wouldn’t have done. Wouldn’t it be nice if life had System Restore, and we could go back and do things over the right way. Well, life doesn’t but Windows does, and it’s one of the most important Windows features because it really can help you restore your computer back to a time when it was working well.

But System Restore can be a be a bit befuddling to find, use, and understand. Windows doesn’t do a very good job of giving you control over it’s settings. Lucky for you, we’ve found a program that's super easy to use and  allows you to quickly create a restore point, manage your existing restore points, delete specific restore points, show you how much hard drive space each restore point uses (and it can be a lot), manage space allocated for System Restore, manually fix System Restore, let you choose a restore point and restore your computer and a whole lot more.

This is a program that should  be on your computer. It will help you understand System Restore, and more importantly, help you manage and use it.

We give this program our highest recommendation. The author plays no games. This software is clean and free from bundles- as long as you download it from the author's site. The download link is clearly visible and not hidden among a dozen green download buttons. This is a program you need to have on your computer — and one you will use quite often (or should).

NOTE: If you're using Emsisoft and you download the installer, you may get warning that this program is trying to manipulate other processes - in this case, Volume Shadow Copy services.... You should click "Allow once" so the program can install. It's not a false positive - you would never normally want a program to manipulate these processes.

Once you install System Restore Point Creator, be sure you click on the "System Restore Point Utilities" and "Program Options/Settings" tabs. You'll find a ton of useful features. And if you are not sure what each feature does, the author has very nice instructional videos and a great FAQ page.

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Take control Windows System Restore. Manage, create, fix, use, and learn more about how to use one of Windows’ most important features, System Restore... by visiting this page and downloading Restore Point Creator. It does a whole lot more than just help you create and delete restore points.

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Help us keep up the good fight!

Donations help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. We provide support to thousands of people. Every week we help dozens of people via email at no charge. Thanks to donations, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, and provide you with the knowledge you need to navigate the Web safely, and help you get more out of your PC. Help us keep up the good fight with a small donation.

After you donate, you will receive an invitation to become a Cloudeight Booster.

Help us keep up the good fight with a small donation.

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What are personal files?

EB got mad at me (she's always mad at me) for reading her diary (it is HILARIOUS!). She told me it's personal. She put in her file cabinet under personal files and locked it up so I can't read the fun stuff anymore. Woe is me.

But that's not the kind of personal files we need to talk about. We need to talk about your personal files on Windows. We have had at least a dozen people write and ask if Windows saves your personal files then removes everything else, would they still have MS Office, Emsisoft, Corel, etc. We want to clear this up.

Windows 10 (Creators Update) Fresh start and Windows 10 Reset (if you choose that option) will both save your personal files and reinstall Windows. Fresh start wipes out everything, including computer manufacturer's bloatware and trial ware, wipes the hard drive, reinstall Windows and then puts the user's personal files back. Personal files are files like your pictures, images, PSP tubes, documents, text files, emails, music files, and videos. But things like Microsoft Office and Emsisoft are not personal files, they are programs. Programs can be reinstalled, but if you lose your precious photographs or other personal files, they're gone.

So when you do a System Reset and choose to keep your personal files or you do a Fresh start, Windows will save your personal files, but you'll need to reinstall the programs you use.

NOTE: Though Windows 10 says it will save your personal files when doing a Fresh start, and gives you the option of saving your personal files with System Reset, we urge you to keep good backups. As most of you know by now - nothing in the world of computers is perfect.

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Reg Organizer - A Swiss Army Knife of Windows Tools

Reg Organizer - A Swiss Army Knife of Windows Tools - Works Great on Windows 10!

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These products and services are recommended and endorsed by Cloudeight:

Emsisoft Anti-Malware- The best anti-malware you'll find anywhere. Great protection -- both proactive and reactive. Learn more here.

Reg Organizer-- A Swiss Army knife of PC tools. Easy for beginners to use -- with advanced features for experienced users too. Learn more here.

Cloudeight Direct Computer Care - Computer Repair Service-- And for computer repair, you can't beat our remote repair service. You never have to leave your home, take your computer anywhere or leave it with someone you don't know or trust. We can fix most computer problems and all you have to do is sit back and relax. Learn more here.

Thunderbird Email Setup - we'll set up Thunderbird for you - works great with Windows 7, Windows 8 and Windows 10. Get the details here.

Windows 10 Customization - Make Windows 10 look and work the way you want it to. Get more info here.

Also.. don't forget:

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We're offering something we think most of you will enjoy. We have a daily tips and tricks summary newsletter that is sent six days a week. It features daily tips, freeware picks, and site picks and interesting computer tips, tricks and more. It's short and sweet - very brief and lightweight. If you'd like to receive or daily tips and tricks newsletter (completely free, of course). You can subscribe here.

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Your Premium Members' Home Page is located here.

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We'd love to hear from you!

If you have comments, questions, a tip, trick, a freeware pick, or just want to tell us off for something,, please visit this page.

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We received hundreds of questions for possible use in IA news. Please keep in mind we cannot answer all general computer questions. We choose a few to use in each week's newsletter, so keep this in mind. If you have a support question about a service or product we sell, please contact us here.

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We hope you have enjoyed this issue of InfoAve Premium. Thanks so much for your support and for being a Premium subscriber.

Have a great weekend!

Darcy & TC
Cloudeight InfoAve Premium - Issue #710
Volume 14 Number 31
May 19, 2017
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DISCLAIMER ABOUT THE TIPS & SOFTWARE RECOMMENDED IN THIS NEWSLETTER-- PLUS OTHER IMPORTANT INFO:
 
All software recommendations we make in this newsletter are based on our own experience and testing of the programs that we recommend. This does NOT guarantee they will work on YOUR computer. We assume you will read the program documentation and use the program according to the instructions. We make no guarantees about any program recommended in this newsletter or its suitability for any particular purpose. We will not be responsible for any problems you may have. We do not and cannot provide support for any products other than our own Cloudeight products and we will not answer email concerning any product which is not a Cloudeight product. We urge you to use good judgment when downloading and installing software and to use a program only after reading the program's documentation. And, all Tips & Tricks in this newsletter have been tested by us on several different computers and were found to work as indicated. They may not work on yours. We make no guarantees. Anything we recommend you try and use at your own risk. We will not be responsible for any problems caused by any software programs recommended in this newsletter or any of the tips and tricks in this newsletter.. Readers' comments are their own and Cloudeight Internet LLC is not responsible for comments of our readers. All readers' comments, suggestions, questions, and tips and tricks sent to us become the property of Cloudeight Internet LLC. You understand that we may use your comments without your explicit permission.

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