Cloudeight
InfoAve Premium
Issue #720
Volume 14 Number 41
July 28, 2017
Dear Friends.
Thank you very much for subscribing and for being a part of our Cloudeight family. We appreciate your membership and support very much!
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services:
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Cloudeight Direct Computer Repair - Single
Key
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Cloudeight Direct Computer Care Season
Ticket - Computer Care for one full year.
-
Thunderbird Email Installation and Setup
-
Emsisoft Anti-Malware installation, setup
and one-year Emsisoft license
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Don't need anything? Please help us with a
donation.
Hurry, Hurry, Hurry! Step right up and take advantage of our Pay What You
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Get more details and pay what you like ... here!
Here are some important links for you:
A comment from Cheryl
I hope you'll print this in the newsletter. COMMENT: I can NOT
express my gratitude and appreciation for TC enough. Not even if I started
now until the end of eternity. I had a "Disk full" message on a 1 TB "C"
drive (which should never happen). I contacted Cloudeight Direct for their
assistance. I had purchased three (3) repair keys in June 2012 and decided
it was time to use one. (It's now July 2017!)
At first, TC thought we might need to crash my system and reload Windows
but once he was able to connect remotely, he was able to take care of the
problem and we didn't have to do that. I wasn't looking forward to doing
that but I trusted TC and knew it would be okay if that was the route we
had to go.
The problem was so intense it took, literally, two (2) days for TC to
clean it up. TC never gave up. TC strongly suggested I purchase an
external hard drive and put my files on it because he seriously thought my
computer was on its way out, permanently. I did as instructed and
thankfully my computer was still running and TC was finally able to
connect and clear up the problem.
I've been with Cloudeight (I call them my "computer gurus") since 1999 and
followed and used many of the programs they've recommended over the years.
I trust these people and tell everyone about them.
I can not thank TC enough for being diligent, persistent and AWESOME!!! If
you need help with your computer or just want to know safe programs to
use, these are the people to trust. Thank you again TC. ♥♥ Cheryl from
Arkansas
A comment from Doris
You 2 have been so wonderful to this old lady that has probably
caused you more trouble than most anyone. I do appreciate all your help,
don't know what I would have done without you. Am looking forward to the
next session with you.
A comment from Danny
A big thanks to TC for coming to rescue on short notice. I was
having some critical computer problems. Lucky I had a couple of unused
Cloudeight Direct repair keys. when I wrote to TC for help, he said he
could connect to me right away and take a look. He sent me a link to
connect, got on my computer, fixed all the problems and some other ones I
didn't even know I had. Now my computer is running like it should. Thanks
TC. I never expected such quick and expert service.
A comment from Janice
Just wanted to thank Darcy for setting up Thunderbird for me. I
was so getting sick of all the Windows Live Mail errors - and after
reading I might lose all my stuff if I kept using it, I wanted to switch
right away. Thunderbird is a great program and it really didn't take me
long to get use to using it. I'm sure part of that is because Darcy set it
up for me and got all my email accounts working perfectly. Thanks again!
Janice
Thanks so much to Cheryl, Doris, Danny, Janice and everyone
who has taken time to write to us. And thanks all those who used our Cloudeight Direct
Computer Care services . And a thank you also, to all who have helped us with your
donations and those who have shared our site with friends. THANK YOU!
EB & TC.
Jean has problems connecting to her Wi-Fi
I am still struggling with this computer. I can now connect with Wi-Fi
after a jillion futile attempts, but it connects when it wants, and some
things still don't work right. So yes, I am ready to try what you said!
Our answer
Hi Jean. It sounds like your computer's wireless adapter is going bad. But
there's an easy way to workaround that; it's easy to do and inexpensive
too! Get yourself a USB Wireless (Wi-Fi) adapter. All you have to do is
plug it into any available USB port, install the software that comes with
it (if any) and connect to your Wi-Fi network. It's the easiest way to
work around a wireless network adapter that is going bad. It takes less
than 5 minutes to get a USB Wireless Adapter up and running. You don't
even have to open your computer's case... and you can do it for less than
$30.
Here's a Wireless USB adapter we
found on Amazon that says it's for Windows 10 too.
[Jean wrote back: "Hi Darcy. You'll be happy to know that I got a USB
Wireless Adapter as you suggested, and my computer is working fine now!!
Thank you so much for the suggestion.. you saved me from having to buy a
new computer!"]
Rob has problems with Reg Organizer after downloading a beta version
Hi , My name is Rob in Australia. I have been a premium member for many
years and think that you do a wonderful job. However I have encountered a
problem with one of your endorsed programs i.e.: Reg Organizer. I have been
using version 7 for a long time and love it. However I let it upgrade to
version 8 beta and hated it. I could not find any registry cleanup tool
even though the help section stated that there was one. Have you assessed
this new version?
Our answer
Hi Rob. Beta means the software is in a "testing" phase and may
not be ready for primetime. We do not use beta software on our work
computers. We have reminded our readers and friends often that they should
only use beta versions on a machine that secondary computers (not their
main computer), or use only if they are advanced users who are very
experienced with using beta software.
With all that being said, you have a couple of options:
1.) Uninstall the beta version, reboot your computer, then install the
normal (non-beta) version 7.8.
2.) Contact Reg Organizer - they have great tech support!
Here is link so you can reinstall the current, non-beta version:
http://www.chemtable.com/builds/cloudeightinternet/reg-organizer-setup.exe
Thanks for your long time membership, your support and your friendship! If
you do opt to keep the beta version, let us know any progress you make
with it in case someone else tries it and asks us about it.
Annie cannot boot her desktop computer after installing an update
My problem is that since I did the Windows 10 Creators Update I can't get
into my desktop computer. I am using my laptop for now, but this is very
difficult for me and only temporary. Every time I turn on my desktop PC I
get a black screen, and then writing comes up with the following something
about ... Pv4, and then that changes to .............Pv6. I have tried
Googling, and going through your emails that I have on this laptop, but
can't seem to find a fix for it. Please can you help me?
Our answer
Hi Annie. Please see our article entitled "What
to do if Windows 10 Won't Boot". In that article, we cover several
ways of booting a computer that won't start. If you have any questions
after reading it, please let us know and we'll try to help.
In order for us to look at your PC we need to be able to have you boot up
and connect to the Internet. So, let's hope one of the tips in that
article will help you get your PC started and back up and running. Once
you get it started and you're back online, we will be able to connect to
your PC and help you.
Please let us know if this helps get your PC running again.
Bev wants to know about the new Geek Uninstaller
Geek Uninstaller has a new/better version. I looked at it tonight, but I
don't want to put the wrong thing on this machine as TC has just cleaned
it up. Could you do your explicit pictures of where and what the download
is please? Bev.
Our answer
Hi Bev. We'll do better than pictures for you - we'll give you direct
download links to the free version of Geek Uninstaller - two different
ones.
First is the link to the correct download page. You want the free version
(on the left) and in ZIP format (not 7z).
https://geekuninstaller.com/download
Or if you prefer, here is a direct download link (as of 7/24/2017) to Geek
Uninstaller (FREE) Zip format.
https://geekuninstaller.com/geek.zip
Or you can get it at Snap Files at:
http://www.snapfiles.com/get/geekuninstaller.html
Hope this helps!
Shari wants to know if she has to upgrade to Windows 10 Creators
Update
Hey Darcy. Is it absolutely essential that I update to Windows 10 Creators
Update? I scrolled through what seemed to be reams of new things, NONE of
which were of interest to me since I don't do social media, don't read
news on-line through MSN, don't do just about most of the things that I
saw. Do I really need to update to Creators Update? Shari
Our answer
Hi Shari. You not required to update now. But, you will have to upgrade to
a newer version of Windows 10 before Microsoft ends support on the version
you're using now. For instance, Microsoft stopped supporting the 1st
released version of Windows 10 in May of this year. That means users of
that version will no longer get important updates.
Here are the end of life dates for all versions of Windows 10 so far:
All dates are approximate except for Windows 10 Version 1507 for which the
End-of-Life Date was May 9, 2017:
Windows 10 Version 1507 (original version) 5/09/2017
Windows 10 Version 1511 “November Update” September 2017
Windows 10 Version 1607 “Anniversary Update” March 2018
Windows 10 Version 1703 “Creators Update” September 2018
You can see our article about Windows 10 End-of-Life here:
http://www.thundercloud.net/infoave/new/end-of-life-dates-for-windows-10-versions/
So, let's say you're using Windows 10 version 1511 (known as the November
update). You would need to update to a newer version of Windows by
September 2017. If you are using version 1607 (Anniversary update) you
would have to update to a newer version of Windows 10 March 2018.
You can find out what Windows version you're using, by doing this:
Windows Key + R
Type WINVER in the Run box
Press Enter.
Your current Windows version will show near the top.
Libby wonders why Thunderbird labels InfoAve Premium as junk
Libby wants to know why Thunderbird is suddenly labeling InfoAve Premium
as junk
Why is thunderbird marking the premium newsletters as junk? When i click
on the box that says "Not junk", the email disappears. The mail comes to
my ISP's webmail fine in the Inbox, but now on win 10 and Windows 7 it's
labeled junk according to Thunderbird? Last week it was fine with your new
email address. I have changed no settings.
Our answer
Hi Libby. First... Add our new address, cloudeight-news@thundercloud.net
to your address book by clicking the little white star next to the name.
See the screenshot below:
[Click
here or on the image above to see a larger version.]
Since we set up Thunderbird for you, you don't have to worry about
changing the settings shown in the screenshot below. We're including this
screenshot for those who didn't have us set up Thunderbird. The screenshot
shows the current settings so that mail that you want (good mail) does not
end up in the Junk folder.
[Click
here or on the image above to see a larger version.]
Colin's computer tech installed the wrong version of Windows 10
I recently had to have my C Drive replaced by a tech. When he handed the
PC back to me it was complete with Windows Ten Pro OS which I didn't have
before. I had Windows Ten Home Premium. I got that through the free
upgrade from Windows 7. I am being asked to activate the OS through
Settings but without a key I cannot do this. I really don't want to buy
Pro and would rather revert back to Home Premium. Is there a way I can go
to a Microsoft site and have them reinstall my original set-up as regards
the operating system without the need of a key?
Our answer
Hi Colin. You could
download Windows 10 Home Media Creation tool from here (click on the
blue "Download tool now" button), and use the Media Creation tool to
create installation media - either a DVD or USB drive.
Then you could do a clean install of Windows 10 Home with the installation
media. That would wipe the Windows 10 Pro version and replace it with
Windows 10 Home. If you upgraded to Windows 10 from Windows 7, then your
Windows 10 Home product key should be "hardwired" in your PC's BIOS. Keep
in mind that doing a clean install would wipe all the data from your hard
drive, so if you go this route, you should make sure you have good backups
of your personal files (pictures, documents, music, videos, etc.).
However, this may be something that you should ask Microsoft. We are not
sure what they'll do, but since this is not your fault you may end up with
a key for Windows 10 Pro. Microsoft has been very accommodating to people
who have lost their product keys due to computer failure or had problems
with Windows activation due to malfeasance by computer techs. If you call
Microsoft and explain what happened, you might end up with a product key
for Windows 10 Pro. The worst that could happen would be that they would
tell you how to get Windows 10 Home back on your PC - they will probably
give you the same advice as we gave you above. But a phone call would be
worth the effort. Microsoft answers quickly - and if they're busy they'll
offer you a call back at time of your convenience. Our experience with
calling Microsoft has always been positive.
You can contact Microsoft Customer Service and Support on the following
telephone numbers, Monday through Friday, 5:00 AM – 9:00 PM (U.S.) Pacific
Time and Saturday and Sunday, 6:00 AM – 3:00 PM (U.S.) Pacific Time: In
the USA, call (800) MICROSOFT (642-7676) In Canada, call (877)568-2495.
Katy says she does not have Internet Explorer on Windows 10
I read your article about starting Internet Explorer but I do not have
"iexplore" in either of the IE program files (regular or X86). I have
"ieinstal" and "ielowutil"...so what do you do when you do not have
"iexplore" and the system won't let you reinstall.
Our answer
Hi Katy. Internet Explorer is on your computer unless you took
extraordinary (advanced) means to remove it. And if you did do that, it's
pretty likely you'd be having at least some problems with Windows since
Internet Explorer is part of Windows.
There is one thing we can think of that would cause you not to see
iexplore.exe in the both program folders. You don't have "Show hidden
files and folders" checked in Folder Options (File Explorer Option on
Windows 10)
In order to run Internet Explorer (assuming you have not hidden it by
turning it off ) you don't need to find it in the program folder. You can
run it by opening run box (Windows Key + R) and simply typing iexplore in
the run box and pressing Enter. If you've turned Internet Explorer off in
Control Panel > Program & features > "Turn Windows features on and off" it
won't start using that command.
You an also find it by typing iexplore in taskbar search (Cortana) and
clicking on Internet Explorer when it appears in search results. You can
also find Internet Explorer in Start > Windows accessories > Internet
Explorer, (again) unless you turned it off in Control Panel > Programs &
features > "Turn Windows features on and off".
One thing we can tell you: Internet Explorer is on every Windows 10
computer.
[ Katy wrote back: "Thank you! The turn Windows features on/off did
the trick- I.E. was off! I don't usually use Internet Explorer but a work
from home task needed to be done through I.E. I appreciate your quick
response. Katy" ]
Bonnie asks about System Restore
In System Restore there are three types of entries – Windows Update,
Automatic Restore Point, and System Image Restore Point. Does it make any
difference which one I use to restore to a previous time? Thanks for all
of your help!
Our answer
Hi Bonnie. Which is best depends on the date of the restore point. Let's
say your PC started having problems on July 27, 2017. And the problems
kept
getting worse and worse. On July 30th you decide to do use System Restore
to restore your PC to how it was before your problems began. You'd want to
select a restore point before July 27, 2017... but you're always better
off selecting the one that is closest to that date. Let's say you had one
from July 25, 2017, one from July 12, 2017, and one from June 30, 2017.
Your first choice should be July 25, 2017. It does not matter if it is a
Windows Update restore point, a Windows Automatic restore point, or a
windows System Image restore point. As long as it was created before your
problems began and it's the most recent restore point prior to the date
your PC problems began. We've found, through experience, that the older a
restore point is the more likely it is to fail.
Here's some info on the types of restore points:
Windows Update restore points are created automatically by Windows before
an update is installed.
Windows Automatic restore points are created by Windows on a schedule.
Windows System Image restore points are only created on Windows 10
computers using the image backup feature in Control Panel. It's been
announce that the next new version of Windows 10 (called the "Fall
Creators Update" or "Autumn Creators Update" depending on where you live)
will do away with the legacy image backup feature in Windows 10.
Sylvia does not want to use Windows 10 Mail app
When I want forward something, say a picture to my mail program (Gmail),
and click 'send to' I only have the Win10 email program choice. How can I
make a folder choice of Gmail or Comcast?
Our answer
Hi Sylvia. There really is no easy way to set "Send to > Mail recipient"
to open with Gmail. There are two extensions we have read about, but not
used. Since these were recommended by a respected source, Lifehacker,
we'll tell you where you can read more about them.
The first is called GmailDefaultMaker and
you can read about it here.
The second is called "Mailto: For Chrome" (it works only if you have
Chrome installed). You can read more about
it here.
The easiest solution, however, is just setting up an mail program
like Thunderbird. You can set up both your Comcast and Gmail accounts in
Thunderbird, then set Thunderbird as your default mail program. That way,
when you right-click on a picture and choose Send to > Mail recipient,
Thunderbird will open and you can send with either Comcast or Gmail.
We offer an inexpensive Thunderbird set up service. We'll connect to your
computer and set up Thunderbird with up to 3 email accounts, and configure
it correctly for best performance and even set it up for using stationery.
You can read more about our
Thunderbird Set-up Service here.
Or you can choose to set up Thunderbird yourself, or choose another email
program. Once you have an email program set up on your PC, you can
set it as default and it will open when you click "Send to > Mail
recipient".
One Year
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we're making you an offer you can't refuse! If you're not yet using
Emsisoft, here's your chance to get the best protection you can buy and
we'll install it and set it up for you FREE. Emsisoft now has a powerful
new anti-ransomware feature! See
this page for all the details.
Chrome Broken? Here’s the Ultimate Fix
For everyone using Chrome on Windows 7, Windows 8.1, and Windows
10
Over 1000 of you voted in our most recent browser
poll; Chrome has left the other in the dust… as you can see by the graphic
below.
Google Chrome’s percentage would be higher, but
it seems some Chrome users are finding out that Chrome can break like any
other program. If Chrome is not working correctly for you, and you’ve
tried disabling extensions, clearing history and resetting it to no avail,
here’s a tip that may work for you. We have used this tip when we repair
Chrome on our own computers and when we work on computer with our
Cloudeight Direct Computer Care repair service.
Remember, do this is only if you’ve tried
everything else and nothing else works.
-
Export your bookmarks by following he
instructions
here. Save them to your desktop and give them a name you’ll
recognize… you’ll need this file when your done re-installing Chrome.
-
Make sure you’ve enabled “View hidden files and folders” . Press
Windows Key + R to open a Run Box. In the Run Box type CONTROL and press Enter.
-
In Control Panel, make sure you’re in Icon
view, and find File and Folder Options (or File Explorer options in
Windows 10) and tick the circle next to “Show hidden files, folders,
and drives”.
-
Uninstall Chrome using Control Panel /
Programs & features – or your favorite uninstaller such as Geek or
Revo.
-
Find the folder called Google in
C:\Users\***Your User Name***\AppData\Local. Right-click on it and
delete it.
-
Restart your computer. This is an important
step – don’t skip it.
-
Download and install Chrome from Google.
-
Import your bookmarks from the bookmark
backup you made at the beginning of this tip.
-
Add your favorite extensions – but be
careful – don’t install too many extensions, that can be bad for your
browser's health.
Chrome should be as good as new – since it is
new.
Simple Little Windows 10 Tips
Windows 10 / all versions
Peek at Your Desktop
Did you know if you click the very far right edge
(to the right of the clock) you will go to your desktop? Indeed you will.
Now how would you like to peek at your desktop
just by hovering over the far right edge of your taskbar?
Well, it’s simple to do.
For Windows 10 Creators Update (and newer)
If you’re using Windows 10 Creators Update
[version 1703] or newer, right-click an empty space on your taskbar and
choose “Taskbar settings”.
Under “Use Peek to preview the desktop when you
move your mouse to the Show desktop button at very right edge of the taskbar’,
turn the switch to “On”. Once you do, you can peek at the desktop without
actually going to the desktop. If you want to go to the desktop, you can
click the Show desktop button at the very far right edge of your taskbar.
Hint: You can get back to the desktop by pressing the Windows key and
tapping the D key too.
Older versions of Windows 10
In older versions of Windows 10, right-click an
empty area of your taskbar and choose “Properties”. Lo! Taskbar and Start
Menu Properties appears. Now look near the middle of that dialog and
you’ll see “Use Peek to preview the desktop when you move your mouse to
the Show desktop button at the end of the taskbar”. Check the box next to
it. Once you do, you can peek at the desktop without actually going to the
desktop. If you want to go to the desktop, you can click the Show desktop
button at the very far right edge of your taskbar. Hint: You can get back
to the desktop by pressing the Windows key and tapping the D key too.
Don’t forget to press “Apply” “OK” to save your
settings.
Upside Down Taskbar
How many of you remember Windows 98? Windows 95?
How many of you remember accidentally dragging your taskbar to the right
or left or top of your desktop. I started with Windows 95 (Darcy started
with Windows 3.1). I can remember feeling lost when my taskbar ended up at
the top of my desktop – it was upside down to me. Well, it wasn’t really…
But you know Darcy and I work on a lot of computers and there are some
folks who like their taskbar at the top or at the right or left edge of
their desktop. It still confuses me but once I settle down, I get used to
it.
If you’re brave, crazy, just want to be
different, or want to try out the taskbar at the top or at the right or
left edges, it’s easy to do – no more trying to grab the taskbar with the
mouse and dragging it around – man, I used to hate that!
Windows 10 Creators Update [version 1703] and
newer
If you’re using Windows 10 Creators Update
[version 1703] or newer, right-click an empty space on your taskbar and
choose “Taskbar settings”. Scroll down until you see “Taskbar location on
screen”. Use the down arrow (see screenshot below) to choose Bottom, Top,
Right, or Left. Whatever you choose, that’s where your taskbar will now
appear your screen.
For those using older versions of Windows 10
Right-click on an empty space on your taskbar and
click “Properties”. In the dialog that appears, look next to “Taskbar
location on screen”. Using the down arrow at the right of the selection
box you can choose where your taskbar appears on your screen – Bottom,
Left, Right, Top.
Don’t forget to click “Apply/OK” to save you
settings.
As for me, I’ll leave my taskbar right where it
is — at the bottom. I’m old and set in my ways. I’m a centrist
How about some of that upside down cake, EB? Got
any left, or did you and porky eat it all?
J Stands for Downloads
Windows 7, Windows 8.1, Windows 10: A tip for all major browsers
Y’all like simple tips, right? Here ya go. They
don’t get much easier than this one.
Just last week, I downloaded a program I wanted
to test. But things being busy, I forgot I downloaded it. Later in the
week, I remember I downloaded a program I thought might be a candidate for
our freeware pick of the week. But I simply could not remember the name of
the program. Looking in my download folders is a lost cause. I have
several of them. There are hundreds of things in there ( I’m a slob – but
in my defense, over 4 dozen of them are site backups that I keep on an
external drive as well as “in the cloud”).
I could not remember the name of that program to
save me. I didn’t even know the first letter. Now I could have opened up
all 3 of my download folders and sorted them from newest to oldest… but
I’m lazy, I tells ya.
I just fired up my browser (Chrome) and pressed
the CTRL + J keys. And what to my bloodshot eyes should appear? All my
recent downloads, including the program whose name I could not remember.
As soon as I saw it, I recognized it.
Instead of wasting time and click monkeying
around sorting my download folder to find it, the old CTRL + J shortcut
opened the recent downloads page from my browser and I found what I was
looking for.
Next time you’re looking for something you
downloaded but you can’t remember where or what it was, let your fingers
do the walking: Press CTRL + J. It works in all browsers, not just
Chrome.
J stands for downloads; oh Jes indeed it does!
[ After all that, the program turned out to be a
total waste of time. I wouldn’t recommend it even to my worst enemy. No,
EB! I don’t mean you! You’re not my enemy, your my nemesis!]
Windows Cleanup... Windows 10 Style
Windows 10 Creators Update
This is another simple & easy Windows tip.
When it comes to cleaning up temp files and other
garbage on your Windows PC we wanted to make sure you were aware of this
method.
-
Open Settings ( Windows Key + I or click the
Settings icon in Start or “All settings” in Action Center)
-
Click on “System” then click on “Storage” in
the left pane.
-
Scroll down until you see “Storage sense”
then click “Change how we free up space”
Under “Change how we free up space”. Make sure
the switches under "Delete temporary files that my apps aren’t using” and
“Delete files that have been in the recycle bin for over 30 days” are both
turned ON .
After making sure both switches are turned “On”,
click on the “Clean now” button to clean up temp files and recycle bin
files immediately. As you can see above, I recovered 501 MB of disk space
by doing this. That’s enough to store about 100 high-res photos.
Remember, this is just a quick tip for a quick
cleanup. You can still use
Windows Disk Cleanup and/or your favorite 3rd-party cleanup tool.
Tech
Support Scams, Microsoft Support Scams: Scams Scams Everywhere!
All versions of Windows
We published this article in May 2017 – focusing then on the Microsoft
support scams going around at the time. This is a big update to that post
and we’ve included even more screen shots of Microsoft tech support scams
and other tech support scams – the ones you are most likely to encounter.
But whether it’s a Microsoft support scam or any tech support scam, you
need to know these kinds of scams abound- and sooner or later, you’re
probably going to run in to one.
We receive at lest 2 dozen emails each week from folks who encounter these
kinds of scams and are convinced their security software has let them
down… and woe… now they’re infected. But it’s not true. Most support scams
are carefully crafted advertisements cunningly created to make them appear
to be warnings coming from your own computer or from Microsoft.
Because it seems these tech support scams are back in full vigor, we hope
you’ll read this article, look that the images here, so that you’ll know,
right away, when you’ve encountered one of these tech support scams.
Remember: The actual warning you see may look a bit different [the most
popular tech scam going around at the time of this writing what we call
the “You-have-been-infected-with-the-Zeus-Virus” scam. We can assure you,
the so-called Zeus virus is really awful sounding, but it’s a fake. It’s
the current “virus-du-jour” of the tech support scammer clique.
In the past, most people who have run into the Tech Support or Microsoft
Tech Support Scam have been contacted by scammers and warned by telephone
that their computers are infected or compromised.
But lately, it’s been the fake “your computer is infected with **you name
the non existent virus/Trojan** or the **your computer has been
compromised and your personal information is at risk** popup that appear,
seemingly out of nowhere, when browsing the web.
Just in the past week, we have had at least a dozen people who wrote to us
and told us that they fell for or almost fell for a scam. The one that
seems to trick the most people is the one we’re going to call the
Microsoft Tech Support Popup Scam.
Most all of these fake “Your computer is infected” or “Your computer is
compromised” or other dire warnings that pop up out of nowhere, are almost
popups ads. They’re not viruses, or Trojans or malware. They’re ads that
try to trick you into calling a phone number for support. They’re
scams.
And regardless how many times the scam popups mention Microsoft or show
the Microsoft logo, or how many times the ads refer to “Certified
Microsoft Technicians” there’s a 100% certainty that they’re scams.
We have warned our readers about scams many times, but we are once again
seeing more and more people losing a great deal of money to these
criminals… and many times they’re being tricked because they see the
Microsoft logo or Certified Microsoft Technicians on the fake warning, and
that convinces them the warning is legitimate and they let down their
guard and call the phone number and then allow the crooks access to their
PC.
Please remember this!
Microsoft is never going show you a popup warning you that your computer
is infected or compromised. Microsoft is never going to show you a popup
with a telephone number and urge you to call Microsoft Support to fix or
clean your PC. Never. Not today. Not tomorrow. Not ever.
No legitimate security software is ever going to tell you that your files
are going to be deleted if you close a dialog or window… or tell you to
call a phone number . Not even the worst legitimate security software
would do that. Not today, not tomorrow, not ever.
For this post, we’ve collected a few of these fake warning popups, and we
posted them at the bottom of this article online. Keep in mind, these are
just a very few of the many variations of scam popups out there… there are
hundreds of them. Some have different wording, slightly different colors,
some look more realistic than others, but they all have the same mission:
To get you to call a number so they “fix” the non-existent virus
infections, computer problems or errors.
Please take a few minutes to read the rest of this article
online and see
some of the screenshots we've collected of these kinds of scams in action.
We're hoping that by reading this and looking at the screenshots of these
kinds of scams, you'll recognize a scam should you encounter one. And it's
quite likely, if you spend any time at all browsing the Web that you will
encounter one.
Read the rest of this article and view actual screenshots of these scams
in action - so you'll know a scam when you see one!
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A Letter From Dad
Hey there fellas. This is your dad speaking... well, actually, writing.
It's weird being old because you don't know how long you'll be young
while your old. I think everyone tries to be as young as they can for as
long as they can. There's not much benefit in being old, senile, and
decrepit. So, ya just carry on as long as you can until you can't carry
on. But who knows? Even when I've stopped carrying on, I might be living
in my own world inside my head - a world no one else can see but me...
who knows? You may one day think I'm senile, when I may young, dancing
with some young ladies in a world that only exists in my head. Who
knows?
You're still both [reasonably] young. Your bright sparkle of youth,
though, is fading like the bright green leaves of May turn dull and
dusty in September. On the other hand, right after they turn dull and
dusty in late summer, they burst forth in brilliant and vibrant autumn
colors in October. That's right before they croak and fall
unceremoniously upon the ground, where the either rot, float away on the
wind, or get sucked up in some noisy leaf-sucker... or maybe just swept
to the curb.
It's important while you both of your retain some sparkle of youth, that
you gloat. You'll see. It won't be long before that one amazing morning
you wake up and realize you're old and getting older. When young people
look at you and snicker or, maybe worse, to even see you or acknowledge
your existence.
And even worse, on that day, you'll face the realization there are
things you'll never do again - mostly really fun stuff - because you
either won't want to do them anymore because you don't have the vigor...
or your old body won't accommodate you when you try to them. If you do
push yourself, then you risk kicking the bucket smack dab in the middle
of the action.
Yes! Laugh if you want. Getting old is not for the faint of heart or
sissies. And it's not too easy for dreamers like me. Life, my dear boys,
is a tough dusty road that winds through hilly countryside. It's full of
hidden curves - and you never know when a curve in the long winding road
of old age will be the last curve you'll ever nearly negotiate.
But who cares? The only ones who care are the ones who are still walking
down the winding road of old age. The older you get the more the
obituaries mean to you. More and more you see the names of people you
knew long ago - maybe in high school - who you still picture looking
like they did when you last saw them fifty-five years ago... and now
here they are - dead. And you read the nice things said about them in
the obit, which you know are not true.
"Bill Bartlett loved racing, sailing, and horses. He was a member of
The First United Church, the Grange Society, and respected member of the
community. He will be dearly missed by his family and friends..."
CoolTweak
Resize, watermark and share your photos with a single right-click
First, we think the developer could have spent a
little more time on naming this application… CoolTweak sounds like a
bad-news system tweaker. I think we would have named it “Right-handed
Bunny” or “Your Right- Is Left”, “ImageMagic II”. But it’s CoolTweak, and
the developer even has a snappy logo and cool “hip” web site. And the
program’s installer is a gem. It gives you a quick tutorial after you
install it. So, we give this snappy little app the grade of A for what it
does and a D minus for its name. But then a rose by any other name…
Enough of this rattle and yammer. Lucky for us,
the developer is not shy with words. So, we’re going to let him tell you
what “CoolTweak” does. And keep in mind my friends, it does all of this
with just a right-click on picture. Good stuff!
Take it away Mr. CoolTweak!
"Resize your pictures
Resizing and cropping your images gets really simple with CoolTweak.
Downsize huge pictures from your camera in seconds to share them
easily."""
"Watermark your pictures
CoolTweak makes easy to add a custom text or logo to all your photos
before sharing them. Many cool options are available: set opacity,
rotation, pattern repeat and much more.
"Share on social networks
Sending your files to Facebook, Twitter, Flickr, Google+ and 500px is
no problem. A publishing windows guides you along the process so you
can choose where and how the files are posted.
"Batch processing made easy
CoolTweak is just a click away, trigger your processing by right
clicking any file or folder, that’s it. The app can handle recursive
browsing to process files in sub folders.
"Edit photos metadata
Take control over title, author, GPS location and many more properties
of your Jpeg photos. Edit one by one or an entire set with no effort
thanks to CoolTweak Live editor…"
That’s a lot of stuff but it even does more that
what’s in included above. Also, CoolTweak, is very customizable — you can
modify or remove any of the program’s presets, or even add your own to
them.
Since the program has built-in tutorials and
timely reminders to save your settings and your work, there’s no reason
why you shouldn’t be able to use the program “right out the box”. [NO
EB. It does not come in a box. That’s just a metaphor. It means you can
download and install it and use it right away without too much fussing
around with instructions. NO that’s not a simile. If I said “It’s mean as
an EB” that would be a simile. Ouch! Do not hit me!]
If you often find yourself resizing huge photos
from your digital camera so you can email them… or if you upload a lot of
photos to share on social media like Facebook or twitter… or if you often
need to resize a single image or a whole folder full of images on the
fly… you should give CoolTweak a try. It will save you a whole lot of
time.
Here’s some nifty screen shots for you…
After you install CoolTweak, you’ll be given a very classy walk-through of
some of the program’s features. Above: CoolTweak shows you how to
customize its preset right-click menu.
Above: More cool stuff you can so with CoolTweak shown in the tutorial
right after you install CoolTweak.
Above: The tutorial reminds you to save your customizations lest ye lose
them.
Above: See? If you take this “tour” (tutorial) you’ll know everything! Ya
think?
Above: We’re playing with some of CoolTweaks’
options. Notice options that come with CoolTweak – we hadn’t customized
any settings yet. Note you can right-click on any picture, resize it,
watermark it, share it on Facebook, Twitter and online photo sharing
sites.
So, if you think you would like the convenience
of being able to right-click on any picture and resize it, watermark it,
and/or share it, then CoolTweak might be just the tool you’ve been looking
for.
It’s free. There are no download tricks or
bundled software/malware. Just good freeware.
Visit
the CoolTweak website to learn more about it – and/or download it.
IMPORTANT: CoolTweak is a
right-click menu enhancement. It’s not a program you click a shortcut on
your desktop or Start menu to run. Once you install it, you can
right-click a picture and CoolTweak is available from your right-click
menu. See the image below:
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What does Windows as a Service mean?
It means that Microsoft will no longer release new
numbered/named versions of Windows. Those of us like EB and me,
who grew up with Windows 3.1, Windows 95, Windows 98, Windows ME,
Windows XP, Windows Vista, Windows 7, Windows 8, and Windows 8.1, would wait for a new version of windows to be
released, then we'd upgrade our PCs and use the newest version of
Windows. It was exciting sometimes - other times it more of an
adventure. Windows ME, Vista and Windows 8 left us wishing we'd
never upgraded. Anyway, other than the service packs
Microsoft (infrequently) released, we sometimes went years between
new versions, upgraded security and new features.
Well, good old Microsoft says that this is no good anymore. In this new
modern, rapidly changing world, we can't wait years between
feature updates and updated versions. We need them twice a year.
That's what they say. We think, that Microsoft's new world is
based more on what Google and Apple are doing rather than wanting
to get away from making billions of dollars on new numbered/named
versions of Windows. Windows is not even the most popular OS
anymore, Android is.
But anyway, Windows as a service means that when you buy a Windows
PC or you install Windows 10, you're a registered Windows user.
And you're entitled to all the new updates and upgrades that come
along at no cost to you for the life of your device.
That's it in a nutshell. Of course, Microsoft would love to regale
you with a more technical story. So for those of your who are
interested, this is what Microsoft has to say about Windows as a
Service. WaaS?
"...The Windows 10 operating system introduces a new way to build,
deploy, and service Windows: Windows as a service. Microsoft has
reimagined each part of the process, to simplify the lives of IT
pros and maintain a consistent Windows 10 experience for its
customers. These improvements focus on maximizing customer
involvement in Windows development, simplifying the deployment and
servicing of Windows client computers, and leveling out the
resources needed to deploy and maintain Windows over time.
"Prior to Windows 10, Microsoft released new versions of Windows
every few years. This traditional deployment schedule imposed a
training burden on users because the feature revisions were often
significant. That schedule also meant waiting long periods without
new features — a scenario that doesn’t work in today’s rapidly
changing world, a world in which new security, management, and
deployment capabilities are necessary to address challenges.
Windows as a service will deliver smaller feature updates two
times per year, around March and September, to help address these
issues.
"In the past, when Microsoft developed new versions of Windows, it
typically released technical previews near the end of the process,
when Windows was nearly ready to ship. With Windows 10, new
features will be delivered to the Windows Insider community as
soon as possible — during the development cycle, through a process
called flighting — so that organizations can see exactly what
Microsoft is developing and start their testing as soon as
possible...." There's even more from Microsoft
here, if you'd like to read it.
You want to read more, EB? Are you a masochist?
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Cloudeight InfoAve Premium - Issue #720
Volume 14 Number 41
July 28, 2017
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DISCLAIMER ABOUT THE TIPS
& SOFTWARE RECOMMENDED IN THIS NEWSLETTER-- PLUS OTHER
IMPORTANT INFO:
All software recommendations we make in this newsletter are based on
our own experience and testing of the programs that we recommend. This
does NOT guarantee they will work on YOUR computer. We assume you will
read the program documentation and use the program according to the
instructions. We make no guarantees about any program recommended in
this newsletter or its suitability for any particular purpose. We will
not be responsible for any problems you may have. We do not and cannot
provide support for any products other than our own Cloudeight products
and we will not answer email concerning any product which is not a
Cloudeight product. We urge you to use good judgment when downloading
and installing software and to use a program only after reading the
program's documentation. And, all Tips & Tricks in this
newsletter have been tested by us on several different computers and
were found to work as indicated. They may not work on yours. We make no
guarantees. Anything we recommend you try and use at your own risk. We
will not be responsible for any problems caused by any software
programs recommended in this newsletter or any of the tips and tricks
in this newsletter.. Readers' comments are their own and Cloudeight
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