Cloudeight InfoAve Premium Issue #737 Volume 15 Number 6 November 24, 2017 Dear Friends, Thank you very much for subscribing and for being a part of our Cloudeight family. We appreciate your membership and support very much! This is a Thanksgiving Holiday review edition We're taking this special weekend off to spend time with our families and friends. As has become our custom on major  holiday weekends, we are publishing a review edition of Cloudeight InfoAve Premium featuring some of the best of past  issues. We hope you enjoy it. To our readers in the USA, we hope you have happy and blessed Thanksgiving holiday weekend. To those of you in other parts of the world, we hope you enjoy the weekend. And to all of you, we hope you enjoy this review edition of Cloudeight InfoAve Premium. Happy Thanksgiving! Reminder:  To ensure delivery of this newsletter, please add our email address to your address book and / or alert your ISP should you need to have it whitelisted in order to receive this newsletter. We send this newsletter from the following email address: cloudeight-news@thundercloud.net. Cloudeight Black Friday Sale Prices Available Through Saturday November 25th! The best prices of the year on our best products are available during our Black Friday sale. You'll save big on our most popular products including Cloudeight Direct Computer Care and Emsisoft Anti-Malware. Cloudeight Direct Computer Care Season Tickets 30% Off + FastStone Capture Pro FREE! Get unlimited computer care for one full year for just $85 during our Cloudeight Black Friday Sale! Take advantage of this sale and you'll receive a lifetime license for Faststone Capture, the screenshot program we have used and trusted for years!. FastStone Capture sells for $19.95, but it's yours FREE when you order a Cloudeight Direct Computer Care Season Ticket during our Black Friday sale! This package has a total value of $139.95, but right now can get unlimited computer care and repair for 12 full months and a lifetime license for FastStone Capture all for only $85! Get more information and/or take get yours today! Emsisoft One-Year License plus professional installation & setup by Cloudeight Direct just $29! This special offer includes a one-year license for Emsisoft Anti-Malware/Antivirus, complete removal of your current antivirus software. and installation and configuration of your Emsisoft Anti-Malware and antivirus program by Cloudeight Direct Computer Care. Better yet, you'll get all this for LESS than the regular retail price of Emsisoft Anti-Malware! With Emsisoft, you will have the piece of mind that comes with world-class anti-malware, anti-virus, anti-ransomware and advanced PUP protection. During our Black Friday sale you'll get a one-year Emsisoft license plus FREE Cloudeight Installation & setup for just $29! Get more information and/or buy Emsisoft with free Cloudeight Installation for just $29 here. Cloudeight Direct Computer Care Repair Keys Buy One Get & One Free + FastStone Capture Pro FREE! During our Black Friday sale, you can buy one Cloudeight Direct Computer Care Repair Key at the regular price ( $50 ) - and we'll give you one free. Cloudeight Direct Computer Care Repair Keys never expire - they are good until you use them. AND during this sale, we'll give you a lifetime license to FastStone Capture Pro FREE (a $19.95 value). FastStone Capture is a great full-featured screen-shot program.  Buy one Cloudeight Direct Computer Care Repair Key and we'll give you one FREE - plus we'll give you a lifetime license for FastStone Capture Free. This package has a value of $119.95, but during our Black Friday Sale you get it all for just $50! Get more information and/or take advantage of this special Black Friday offer here. Thunderbird Email Installation, Setup and Configuration Service Thunderbird is a great alternative to other email programs. One of the things we like best about Thunderbird is that it is quite similar to the email programs you're used to using. We'll install Thunderbird for you, add up to 3 email account  import your address book (when possible) and install and configure the stationery add-on for you - so you'll be able to use Cloudeight Stationery for Thunderbird right away. During our Black Friday Sale, we'll set up Thunderbird, including setting it up and configuring it for you for just $25! Once we install Thunderbird for you, you'll be able to send great-looking holiday emails using our Cloudeight Stationery for Thunderbird. Get more information and / or get your Cloudeight Direct Thunderbird installation & setup for just $25! See all our Black Friday Special Offers on one page. Share Us on Facebook! We'd love for you to share us with your family and friends on Facebook. Help us by sharing us on Facebook! Subscribe to our Daily Newsletter! Get computer tips & tricks every night. Our daily newsletter features a computer tip/trick or two every day. We send it out every night around 9 PM Eastern Time (USA). It's short and sweet, easy-to-read, and FREE.  Just visit this page and sign-up. All you have to enter is your email address. Once you confirm your subscription, you'll receive our daily newsletter every day, six days a week. You can unsubscribe at any time. Here are some important links for you: Do you have a question or suggestion for our newsletter? Submit it here. You can read and search over 3400 Computer tips and tricks from our Cloudeight InfoAve Web site. Do you have a question or comment about one of our products or services? Please contact us. Are you having problems with your computer? Visit this page to get information about our Cloudeight Direct Computer Care services. We can fix your computer! Emsisoft Anti-Malware provides the best overall malware & virus protection for your computer - we use it and we recommend it. Please visit this page to learn more about Emsisoft products - and our special Emsisoft discounts. Would you like to receive our InfoAve Daily Tips & Tricks newsletter?  It's free. You can subscribe here. Please help us by making a donation; help us keep helping you. If you'd like to help support our newsletters and our Web site, please consider making a donation. Anyone who makes a donation is invited to join our Cloudeight Boosters. Our boosters get freebies, special offers and more. Make a donation and join the Cloudeight Boosters today! Our Cloudeight InfoAve Premium Newsletter home page has links to the last several issues of Cloudeight InfoAve Premium newsletter. Visit our Cloudeight InfoAve Premium home and catch up on back issues of this newsletter. A comment from Dayle Darcy needed to fix my computer when I succumbed to that darn Microsoft scam. I didn't lose my money, but don't want to be caught like that again. Ten gold stars to Darcy for doing a wonderful job. A comment from Sandra Thanks TC. My computer is running great again. I don't know how you guys do it for the price you charge. I had Best Buy Geeks fix (try to fix) my computer 2 years-ago and it cost me $150 and my computer never did run right after that. Now, for 1/3 of their price, my computer is running as good as new. Thanks again! A comment from Terri A big thank you to Darcy for getting my Thunderbird email set up and working - and for cleaning up the mess on my PC. She went way above and beyond to help me and I want her to know how much I appreciate it! Thank you so much, Darcy! A comment from Danny A big thanks to TC for coming to rescue on short notice. I was having some critical computer problems. Lucky I had a couple of unused Cloudeight Direct repair keys. when I wrote to TC for help, he said he could connect to me right away and take a look. He sent me a link to connect, got on my computer, fixed all the problems and some other ones I didn't even know I had. Now my computer is running like it should. Thanks TC. I never expected such quick and expert service. A comment from Janice Just wanted to thank Darcy for setting up Thunderbird for me. I was so getting sick of all the Windows Live Mail errors - and after reading I might lose all my stuff if I kept using it, I wanted to switch right away. Thunderbird is a great program and it really didn't take me long to get use to using it. I'm sure part of that is because Darcy set it up for me and got all my email accounts working perfectly. Thanks again! Janice Thanks so much to: Dayle, Sandra, Terri, Danny, Janice and all of you who have taken time to write to us this week. Thanks for all of you who purchased our brand new 2017 InfoAve Premium E-book Volume 14.  And thanks everyone who used our Cloudeight Direct Computer Care services. Also, a BIG thank you to all who have helped us with your donations and those who have shared our site with friends. THANK YOU! EB & TC. Get more information about Cloudeight Direct Computer Care here. Christine has 2 questions: One about System Restore and one about the address bar in the taskbar I am using Windows 10. How do I find system restore? How do I get the address bar out of the task bar? Our answer Hi Christine. We'll answer both your questions. We will start with System Restore. -- System Restore -- If you want to use System Restore to restore your computer to an earlier time, just right-click the Start button, click Run and type RSTRUI in the Run box and press Enter. This will start System Restore recovery. -- OR -- If you're looking for the System Restore application, you can find it in Windows 10 a number of ways, here are two: #1. (Easy way) In the Taskbar search (Cortana) type System Restore > then click on Create a restore point when it appears at the top of the search results. If you have your taskbar search (Cortana) hidden, just hold down the Windows Key and tap the S key to bring up the search. #2. Open File Explorer (from the Start menu, Taskbar File Explorer icon, or by holding down the Windows Key and tapping the E key). In File Explorer, right-click on "This PC" (it will be in the left pane) and click Properties. In Properties, click "System protection". -- Taskbar Address Bar -- Right-click on an blank area of your taskbar. Hover over "Toolbars". Remove the check next to Address by clicking on it. Once the check mark is gone, the Address bar will no longer appear in you Taskbar. If you ever want it back again, just go back and click on it again. Here's a screen shot to help you: Ron wants to know what we used to watermark some of our images I noticed that you have begun to watermark the images that you put in your Daily Hints. I believe that that your readers would be interested in learning how to do this. Our answer Hi Ron. We use FastStone Capture. Our trusty old screenshot tool we've been using for many years. We created the watermark image (a transparent PNG) in PaintShop Pro (antique version 7) and that's the image that FastStone Capture uses for the watermark. Here, we'll show you: See? Not so hard at all. Nothing to it! Jean has problems connecting to her Wi-Fi I am still struggling with this computer. I can now connect with Wi-Fi after a jillion futile attempts, but it connects when it wants, and some things still don't work right. So yes, I am ready to try what you said! Our answer Hi Jean. It sounds like your computer's wireless adapter is going bad. But there's an easy way to workaround that; it's easy to do and inexpensive too! Get yourself a USB Wireless (Wi-Fi) adapter. All you have to do is plug it into any available USB port, install the software that comes with it (if any) and connect to your Wi-Fi network. It's the easiest way to work around a wireless network adapter that is going bad. It takes less than 5 minutes to get a USB Wireless Adapter up and running. You don't even have to open your computer's case... and you can do it for less than $30. Here's a Wireless USB adapter we found on Amazon that says it's for Windows 10 too. [Jean wrote back: "Hi Darcy. You'll be happy to know that I got a USB Wireless Adapter as you suggested, and my computer is working fine now!! Thank you so much for the suggestion.. you saved me from having to buy a new computer!"] Del needs printer drivers to set up his printer on Windows 10, but his CD/DVD drive does not work Had to purchase a new printer and a CD came with it. I have Win 10 and discovered that my CD player does not work!! It worked with Win 7! I checked Microsoft, but I could not find an answer except there are a lot of people really ticked because w/Win 10, we lost the player! Do you know of a fix that can be downloaded? My printer needs what is on that CD! Thank you for whatever help you can give!! Our answer Hey there, Del. We don't have enough information to help you figure out what's going on with your CD/DVD drive but we can tell you that some people have problems with DVD/CD drive not recognizing disks because AutoPlay is turned off. If yours is turned off, it may appear that Windows does not recognize a disk in the drive. Here is how to check to see if AutoPlay is on, and if it's not on, how to turn it on: Click Start --->Settings--->Devices--->AutoPlay. Make sure AutoPlay is "On", then set your CD/DVD drive as you want it. See screenshot below: Above: Turn the switch under "AutoPlay" to "On". If your CD/DVD still won't work. You can set up your printer without an installation disk. First make sure your know your printer model & model number. Next go to the Web site of the printer manufacturer (HP, Canon, Brother, Epson, etc.) And you'll be able to download the same files and drivers that are contained on the installation CD. Keep in mind too that many newer laptops come without a CD/DVD drive; this is another reason why every printer manufacturer makes their installation & setup files available by download. This Question & Answer is included in our new 2017 InfoAve Premium E-book Volume 14. Get your copy today!  Annie cannot boot her desktop computer after installing an update My problem is that since I did the Windows 10 Creators Update I can't get into my desktop computer. I am using my laptop for now, but this is very difficult for me and only temporary. Every time I turn on my desktop PC I get a black screen, and then writing comes up with the following something about ... Pv4, and then that changes to .............Pv6. I have tried Googling, and going through your emails that I have on this laptop, but can't seem to find a fix for it. Please can you help me? Our answer Hi Annie. Please see our article entitled "What to do if Windows 10 Won't Boot". In that article, we cover several ways of booting a computer that won't start. If you have any questions after reading it, please let us know and we'll try to help. In order for us to look at your PC we need to be able to have you boot up and connect to the Internet. So, let's hope one of the tips in that article will help you get your PC started and back up and running. Once you get it started and you're back online, we will be able to connect to your PC and help you. Please let us know if this helps get your PC up and running again. Sylvia does not want to use Windows 10 Mail app When I want forward something, say a picture to my mail program (Gmail), and click 'send to' I only have the Win10 email program choice. How can I make a folder choice of Gmail or Comcast? Our answer Hi Sylvia. There really is no easy way to set "Send to > Mail recipient" to open with Gmail. There are two extensions we have read about, but not used. Since these were recommended by a respected source, Lifehacker, we'll tell you where you can read more about them. The first is called GmailDefaultMaker and you can read about it here. The second is called "Mailto: For Chrome" (it works only if you have Chrome installed). You can read more about it here. The easiest solution, however, is just setting up an mail program like Thunderbird. You can set up both your Comcast and Gmail accounts in Thunderbird, then set Thunderbird as your default mail program. That way, when you right-click on a picture and choose Send to > Mail recipient, Thunderbird will open and you can send with either Comcast or Gmail. We offer an inexpensive Thunderbird set up service. We'll connect to your computer and set up Thunderbird with up to 3 email accounts, and configure it correctly for best performance and even set it up for using stationery. You can read more about our Thunderbird Set-up Service here. Or you can choose to set up Thunderbird yourself, or choose another email program.  Once you have an email program set up on your PC, you can set it as default and it will open when you click "Send to > Mail recipient". Emily's computer won't start My computer wont start. A few days ago our electricity was off about an hour. When it came back on my computer won't start. At all. I have unplugged and tried again many times. No luck. There is power to modem and I checked power to computer, which is there. Called server to make sure. Looked inside tower to see if anything looked black or "fried." Not that I can see. Vista OS. I know it's old but it was working fine until the electricity went off. Any ideas or suggestions? Thanks. Emily Our answer Hi Emily. First off, your ISP (Internet Service Provider) has nothing to do with whether your computer is turned on, working, etc. They are only to provide you with Internet access so you can view Web pages, send and receive email, etc. Power to the modem has nothing to do with the PC itself either. It sounds to us like something inside was fried by a power surge if your computer is not coming on. Our guess is that it's your computer's power supply, the /off switch or the motherboard. It would not be something you could see just by looking inside your PC. Vista is quite old and I would advise not putting any money into this to fix it as you will be losing all support anyway as far as updates from Microsoft and most major programs. A new laptop will run you around $300 and the ONLY things you really need are the following: 1. Screen size you like 2. 4 GB of RAM (more if you can afford it) 3. 500 GB to 1 TB hard drive (most all laptops for sale have at least 500 GB hard drives.) Past that, don't let anyone tell you that you need other bells and whistles. Unless you are a power gamer or 3D artist and do a lot of 3D rendering, you just don't t need them. This Question & Answer is included in our new 2017 InfoAve Premium E-book Volume 14. Get your copy today!  Cloudeight Black Friday Sale Prices Available Through Saturday November 25th! The best prices of the year on our best products are available during our Black Friday sale. You'll save big on our most popular products including Cloudeight Direct Computer Care and Emsisoft Anti-Malware. Cloudeight Direct Computer Care Season Tickets 30% Off + FastStone Capture Pro FREE! Get unlimited computer care for one full year for just $85 during our Cloudeight Black Friday Sale! Take advantage of this sale and you'll receive a lifetime license for Faststone Capture, the screenshot program we have used and trusted for years!. FastStone Capture sells for $19.95, but it's yours FREE when you order a Cloudeight Direct Computer Care Season Ticket during our Black Friday sale! This package has a total value of $139.95, but right now can get unlimited computer care and repair for 12 full months and a lifetime license for FastStone Capture all for only $85! Get more information and/or take get yours today! Emsisoft One-Year License plus professional installation & setup by Cloudeight Direct just $29! This special offer includes a one-year license for Emsisoft Anti-Malware/Antivirus, complete removal of your current antivirus software. and installation and configuration of your Emsisoft Anti-Malware and antivirus program by Cloudeight Direct Computer Care. Better yet, you'll get all this for LESS than the regular retail price of Emsisoft Anti-Malware! With Emsisoft, you will have the piece of mind that comes with world-class anti-malware, anti-virus, anti-ransomware and advanced PUP protection. During our Black Friday sale you'll get a one-year Emsisoft license plus FREE Cloudeight Installation & setup for just $29! Get more information and/or buy Emsisoft with free Cloudeight Installation for just $29 here. Cloudeight Direct Computer Care Repair Keys Buy One Get & One Free + FastStone Capture Pro FREE! During our Black Friday sale, you can buy one Cloudeight Direct Computer Care Repair Key at the regular price ( $50 ) - and we'll give you one free. Cloudeight Direct Computer Care Repair Keys never expire - they are good until you use them. AND during this sale, we'll give you a lifetime license to FastStone Capture Pro FREE (a $19.95 value). FastStone Capture is a great full-featured screen-shot program.  Buy one Cloudeight Direct Computer Care Repair Key and we'll give you one FREE - plus we'll give you a lifetime license for FastStone Capture Free. This package has a value of $119.95, but during our Black Friday Sale you get it all for just $50! Get more information and/or take advantage of this special Black Friday offer here. Thunderbird Email Installation, Setup and Configuration Service Thunderbird is a great alternative to other email programs. One of the things we like best about Thunderbird is that it is quite similar to the email programs you're used to using. We'll install Thunderbird for you, add up to 3 email account  import your address book (when possible) and install and configure the stationery add-on for you - so you'll be able to use Cloudeight Stationery for Thunderbird right away. During our Black Friday Sale, we'll set up Thunderbird, including setting it up and configuring it for you for just $25! Once we install Thunderbird for you, you'll be able to send great-looking holiday emails using our Cloudeight Stationery for Thunderbird. Get more information and / or get your Cloudeight Direct Thunderbird installation & setup for just $25! See all our Black Friday Special Offers on one page. J Stands for Downloads Windows 7, Windows 8.1, Windows 10: Works in all major browsers Y’all like simple tips, right? Here ya go. They don’t get much easier than this one. Just last week, I downloaded a program I wanted to test. But things being busy, I forgot I downloaded it. Later in the week, I remember I downloaded a program I thought might be a candidate for our freeware pick of the week. But I simply could not remember the name of the program. Looking in my download folders is a lost cause. I have several of them. There are hundreds of things in there ( I’m a slob – but in my defense, over 4 dozen of them are site backups that I keep on an external drive as well as “in the cloud”). I could not remember the name of that program to save me. I didn’t even know the first letter. Now I could have opened up all 3 of my download folders and sorted them from newest to oldest… but I’m lazy, I tells ya. I just fired up my browser (Chrome) and pressed the CTRL + J keys. And what to my bloodshot eyes should appear? All my recent downloads, including the program whose name I could not remember. As soon as I saw it, I recognized it. Instead of wasting time and click monkeying around sorting my download folder to find it, the old CTRL + J shortcut opened the recent downloads page from my browser and I found what I was looking for. Next time you’re looking for something you downloaded but you can’t remember where or what it was, let your fingers do the walking: Press CTRL + J. It works in all browsers, not just Chrome. J stands for downloads; oh Jes indeed it does! [ After all that, the program turned out to be a total waste of time. I wouldn’t recommend it even to my worst enemy. No, EB! I don’t mean you! You’re not my enemy, your my nemesis!] Tech Support Scams, Microsoft Support Scams: Scams Scams Everywhere! All versions of Windows We published this article in May 2017 – focusing then on the Microsoft support scams going around at the time. This is a big update to that post and we’ve included even more screen shots of Microsoft tech support scams and other tech support scams – the ones you are most likely to encounter. But whether it’s a Microsoft support scam or any tech support scam, you need to know these kinds of scams abound- and sooner or later, you’re probably going to run in to one. We receive at lest 2 dozen emails each week from folks who encounter these kinds of scams and are convinced their security software has let them down… and woe… now they’re infected. But it’s not true. Most support scams are carefully crafted advertisements cunningly created to make them appear to be warnings coming from your own computer or from Microsoft. Because it seems these tech support scams are back in full vigor, we hope you’ll read this article, look that the images here, so that you’ll know, right away, when you’ve encountered one of these tech support scams. Remember: The actual warning you see may look a bit different [the most popular tech scam going around at the time of this writing what we call the “You-have-been-infected-with-the-Zeus-Virus” scam. We can assure you, the so-called Zeus virus is really awful sounding, but it’s a fake. It’s the current “virus-du-jour” of the tech support scammer clique. In the past, most people who have run into the Tech Support or Microsoft Tech Support Scam have been contacted by scammers and warned by telephone that their computers are infected or compromised. But lately, it’s been the fake “your computer is infected with **you name the non existent virus/Trojan** or the **your computer has been compromised and your personal information is at risk** popup that appear, seemingly out of nowhere, when browsing the web. Just in the past week, we have had at least a dozen people who wrote to us and told us that they fell for or almost fell for a scam. The one that seems to trick the most people is the one we’re going to call the Microsoft Tech Support Popup Scam. Most all of these fake “Your computer is infected” or “Your computer is compromised” or other dire warnings that pop up out of nowhere, are almost popups ads. They’re not viruses, or Trojans or malware. They’re ads that try to trick you into calling a phone number for support. They’re scams. And regardless how many times the scam popups mention Microsoft or show the Microsoft logo, or how many times the ads refer to “Certified Microsoft Technicians” there’s a 100% certainty that they’re scams. We have warned our readers about scams many times, but we are once again seeing more and more people losing a great deal of money to these criminals… and many times they’re being tricked because they see the Microsoft logo or Certified Microsoft Technicians on the fake warning, and that convinces them the warning is legitimate and they let down their guard and call the phone number and then allow the crooks access to their PC. Please remember this! Microsoft is never going show you a popup warning you that your computer is infected or compromised. Microsoft is never going to show you a popup with a telephone number and urge you to call Microsoft Support to fix or clean your PC. Never. Not today. Not tomorrow. Not ever. No legitimate security software is ever going to tell you that your files are going to be deleted if you close a dialog or window… or tell you to call a phone number . Not even the worst legitimate security software would do that. Not today, not tomorrow, not ever. For this post, we’ve collected a few of these fake warning popups, and we posted them at the bottom of this article online. Keep in mind, these are just a very few of the many variations of scam popups out there… there are hundreds of them. Some have different wording, slightly different colors, some look more realistic than others, but they all have the same mission: To get you to call a number so they “fix” the non-existent virus infections, computer problems or errors. Please take a few minutes to read the rest of this article online and see some of the screenshots we've collected of these kinds of scams in action. We're hoping that by reading this and looking at the screenshots of these kinds of scams, you'll recognize a scam should you encounter one. And it's quite likely, if you spend any time at all browsing the Web that you will encounter one. Read the rest of this article and view actual screenshots of these scams in action - so you'll know a scam when you see one! Empower Mode Windows 10 (all versions) OK, we'll admit, we changed its name. Everyone else calls it god Mode. We're not happy with that name, so we hereby change its name to Empower Mode. This modality has been part of Windows since Windows XP and it continues to work - and be useful - in Windows 10. Empower Mode lets you access every feature of the Control Panel from a list. Because every is listed by category, you will probably find settings you never saw listed in Control Panel -- but they were always there. While you can create a shortcut to Empower Mode anywhere, we think it is best on the desktop since it's easier to find. It's easy to do. Here's how to create a shortcut to Empower Mode. 1. Create a new folder on your desktop (Right-click on an empty space on your desktop and click "New" then "Folder". 2. Right-click on the newly created folder, choose "Rename" and rename it EmpowerMode.{ED7BA470-8E54-465E-825C-99712043E01C} (We certainly recommend you copy that and then paste it as the folder name.) 3. When you're done you'll have an icon on your desktop that looks like this: And when you click it, you'll be empowered with every Control Panel setting -- right at your fingertips. This tip is included in our new 2017 InfoAve Premium E-book Volume 14. Get your copy today!  Windows Troubleshooters Windows 10 Creators Update Back in the day, it was easy to write tips and tricks for Windows because each version was defined by a number or a name – like Windows XP, Windows Vista, Windows 7, Windows 8. But Microsoft’s idea of Windows as a Service (WaaS) has created a unique problem. We can’t write generic tips for Windows 10 anymore, because now there are three current, fully-supported versions of Windows 10, each one different enough that, sometimes,  tips need to be written for one specific version of Windows 10.  For example: The two most recent versions, Windows 10 Version 1607 – AKA “Anniversary Update” and Windows 10 Version 1703 AKA “Creators Update” are similar, yet sometimes very different. Moving right along… There have always been built-in Troubleshooters in Windows 10, but most people don’t know they are there because they are buried in Control Panel — All Control Panel Items–>Troubleshooting—>All Categories. How many times have you ever looked there? Probably never, or at least not very often. One of the new features of Windows 10 Version 1703 Creators Update brings the Windows troubleshooters out of the closet and puts them where you can find them. If you are using Windows 10 Creators Update, you’ll find the troubleshooters in Settings > Update & security > Troubleshoot. See? As you can see in the screen shot above,  Creators update divides the troubleshooters in to 2 categories: Get up and running Find and fix other problems Windows 10 Creator Update has 19 troubleshooters included under the category, “Find and fix other problems”. While we have not had a whole lot of success with Windows troubleshooters in the past, it’s quite possible they work in many situations.   The troubleshooters included in the Windows 10 Creators Update are the newest iterations of Windows Troubleshooter, so they should be improved. We can’t promise that they are, but one then is for sure, they are a whole lot easier to find. Here is a list of all nineteen Windows Troubleshooters included in the Windows 10 Creators Update: Blue Screen Troubleshooter Bluetooth Troubleshooter Hardware Troubleshooter Homegroup Troubleshooter Incoming Connections Troubleshooter Internet Connections Troubleshooter Keyboard Troubleshooter Network Adapter Troubleshooter Playing Audio Troubleshooter Printer Troubleshooter Power Troubleshooter Program Compatibility Troubleshooter Recording Audio Troubleshooter Search and Indexing Troubleshooter Shared Folders Troubleshooter Speech Troubleshooter Video Playback Troubleshooter Windows Update Troubleshooter Windows Store Apps Troubleshooter Had any success with the troubleshooters included with Windows 10 Creators Update? Let us know. Want more computer tips & tricks? What's The Truth About Windows Defender? Learn the fastest way to add a local user account on Windows 10. We have thousands of Windows tips, tricks and more on our InfoAve web site.  Come see for yourself! Donations help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. We provide support to thousands of people. Every week we help dozens of people via email at no charge. Thanks to donations, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, and provide you with the knowledge you need to navigate the Web safely, and help you get more out of your PC. Help us keep up the good fight with a small donation. After you donate, you will receive an invitation to become a Cloudeight Booster. Interested in making a automatic monthly gift? Visit this page. Help us keep helping you! One Word Essays Thanks to our friend Bill V. for this site of the week. It is amusing, poignant, thought-provoking and beautiful. There is something here for everyone and everyone will enjoy these photographs. (Yes, EB? No they're not really one word essays...they are captioned photographs which tell a story or provoke a thought. Yes, they can call them essays! Will you please quit interrupting me? Ouch!) The old cliché is certainly true of these "one word essays" - a picture says a thousand words; in the case of these photographs, they often provoke a flood of memories and / or thoughts. Here are a few examples: COMPANIONSHIP HOPE EXCITEMENT LONGEVITY FRUITFUL OK. You get the idea. See all of the one word essays here. We promise you, it's worth the trip. And thanks to Bill V. for sharing with us all!   Cloudeight Black Friday Sale Prices Available Through Saturday November 25th! A Gift From Maryanne Introduction:  This essay was written in 2008 and it remains one of our favorites. We’ve made some changes to it and updated it and now it is more a short story than an essay. Every time I read it I am reminded of the truly important things in life – and maybe you too will come away a better person because of this chance to see the world through the eyes of dying child. This essay / short story is called “A Gift From Maryanne”. We hope enjoy reading it. Most of all, we hope it touches something inside you and that perhaps after reading it you will look at today differently than you would have otherwise. Thank you for reading… I don’t recall any shadows in that room on that late autumn morning. A gray, forlorn sky loomed and hovered over everything. There was no hint of the sun and in the dim morning light there were no shadows except for the shadows that you see only with your mind; the shadows of things yet to come. The air was still and there were no birds singing. There was a strange and melancholy feeling in the air and you could tell it was not going to be a good morning. Inside the house there was an eerie silence. The sound of labored breathing made me even more aware of how silent that room was. As soon as I entered I felt the morose and prescient feeling of doom. It was the kind of feeling you struggle with and try hard not to feel, but you feel it all the same; it was cloying and stuck to me. There was an awful sadness too – the air was heavy with it. It was a sadness that crawled under your skin and buried itself in your soul, and once it did, you knew it wouldn’t let go; it was the kind of sadness that came to stay. As usual, a scented candle burned and flickered in a corner; it smelled strangely sweet to me and I didn’t like it. While the scents may have changed from time to time, it didn’t matter. The candle always filled the room with the same weak, sweet odor- but the hungry odor of death prevailed; the scent of the candle was pathetic and powerless against it. There were other odors too, of course: the smell of antiseptics, medicines, and sickness that floated in the air and mingled curiously with the sour and sweet scent of the candle. The other smells were grim and meager compared to the morbid smell of darkness and of sad and mournful things. Once you’ve smelled impending death, you will never forget it... Read the rest of this essay here. More CTRL for you! We know you all want more CTRL over your PC, right? Well, here are some CTRL key shortcuts that can save you time and trouble. Ctrl+F = Find something on a page – in a browser, text editor, PDF editor, ebook, etc. To remember this easily, think F = FIND. Ctrl+P = Print the document you have open. Whether it’s a web page, a Word doc, PDF file, text file, etc. Think P = PRINT. Ctrl+N = Opens new window in the program that’s running. Think N = NEW. Ctrl+S = Saves the document you’re working on. Think S = SAVE. Ctrl+H = Shows your browser’s history. Think H = History Ctrl+J = Shows a list of downloads in your browser. Think J= ? I give up! J=Downloads! Junk? Is your downloads folder full of junk? And let us not fail to mention: Ctrl+A = Select All Ctrl+C = Copy Ctrl+V = Paste And finally, my personal favorite… Ctrl+EB = EB disappears. And all these work (all but Ctrl+EB) on any version of Windows. Cloudeight Black Friday Sale Prices Available Through Saturday November 25th! The best prices of the year on our best products are available during our Black Friday sale. You'll save big on our most popular products including Cloudeight Direct Computer Care and Emsisoft Anti-Malware. Cloudeight Direct Computer Care Season Tickets 30% Off + FastStone Capture Pro FREE! Get unlimited computer care for one full year for just $85 during our Cloudeight Black Friday Sale! Take advantage of this sale and you'll receive a lifetime license for Faststone Capture, the screenshot program we have used and trusted for years!. FastStone Capture sells for $19.95, but it's yours FREE when you order a Cloudeight Direct Computer Care Season Ticket during our Black Friday sale! This package has a total value of $139.95, but right now can get unlimited computer care and repair for 12 full months and a lifetime license for FastStone Capture all for only $85! Get more information and/or take get yours today! Emsisoft One-Year License plus professional installation & setup by Cloudeight Direct just $29! This special offer includes a one-year license for Emsisoft Anti-Malware/Antivirus, complete removal of your current antivirus software. and installation and configuration of your Emsisoft Anti-Malware and antivirus program by Cloudeight Direct Computer Care. Better yet, you'll get all this for LESS than the regular retail price of Emsisoft Anti-Malware! With Emsisoft, you will have the piece of mind that comes with world-class anti-malware, anti-virus, anti-ransomware and advanced PUP protection. During our Black Friday sale you'll get a one-year Emsisoft license plus FREE Cloudeight Installation & setup for just $29! Get more information and/or buy Emsisoft with free Cloudeight Installation for just $29 here. Cloudeight Direct Computer Care Repair Keys Buy One Get & One Free + FastStone Capture Pro FREE! During our Black Friday sale, you can buy one Cloudeight Direct Computer Care Repair Key at the regular price ( $50 ) - and we'll give you one free. Cloudeight Direct Computer Care Repair Keys never expire - they are good until you use them. AND during this sale, we'll give you a lifetime license to FastStone Capture Pro FREE (a $19.95 value). FastStone Capture is a great full-featured screen-shot program.  Buy one Cloudeight Direct Computer Care Repair Key and we'll give you one FREE - plus we'll give you a lifetime license for FastStone Capture Free. This package has a value of $119.95, but during our Black Friday Sale you get it all for just $50! Get more information and/or take advantage of this special Black Friday offer here. Thunderbird Email Installation, Setup and Configuration Service Thunderbird is a great alternative to other email programs. One of the things we like best about Thunderbird is that it is quite similar to the email programs you're used to using. We'll install Thunderbird for you, add up to 3 email account  import your address book (when possible) and install and configure the stationery add-on for you - so you'll be able to use Cloudeight Stationery for Thunderbird right away. During our Black Friday Sale, we'll set up Thunderbird, including setting it up and configuring it for you for just $25! Once we install Thunderbird for you, you'll be able to send great-looking holiday emails using our Cloudeight Stationery for Thunderbird. Get more information and / or get your Cloudeight Direct Thunderbird installation & setup for just $25! See all our Black Friday Special Offers on one page.   Premium Subscribers' Home Page. You'll find the last few weeks of Premium archived on this page. To change your subscription address, see "Manage your subscription" at the bottom of this newsletter. Submit your questions, comments, and suggestions for possible inclusion in our newsletters here. This form is for questions, comments and suggestions for this newsletter, not for product support, stationery questions, or general questions concerning our products or services. Submit your Windows tips and tricks here. Send us your suggestions and recommendations for future freeware picks and/or sites of the week Follow us on Twitter Find us on Facebook Help us Grow! Forward this email newsletter to a friend or family member - and have them sign-up for InfoAve Premium here! Get our free daily newsletter! Each evening we send a short newsletter with a tip or trick or other computer-related article - it's short and sweet - and free. Sign-up right now. Have a question about a Cloudeight Software program, service, stationery, or need to ask about an order? Let us know! If you need help with one of our software programs, have a question about an order, or have a question about any of our email stationery, screen savers, or other products - please don't use our InfoAve Questions/Answers/Tips form. Use our general Cloudeight support form instead.  If you want to help us by telling your friends about our Cloudeight Direct Computer Care service, you can download a printable flyer you can hand out or post on bulletin boards, etc.. Get the printable PDF Cloudeight Direct Computer Care flyer here. These products and services are recommended and endorsed by Cloudeight: Emsisoft Anti-Malware: The best anti-malware you'll find anywhere. Great protection -- both proactive and reactive. Learn more here. Reg Organizer-- A Swiss Army knife of PC tools. Easy for beginners to use -- with advanced features for experienced users too. Get more info. Cloudeight Direct Computer Care - Our world-class remote computer care & repair service: You can't beat our prices or our service!  You never have to leave your home, take your computer anywhere or leave it with someone you don't know or trust. We can fix most computer problems, and all you have to do is sit back and relax. See our Cloudeight Direct Computer Care home page for more information. Thunderbird Email Setup: Let us set up Thunderbird for you. Thunderbird works great with Windows 7, Windows 8 and with all versions of Windows 10. Get more details here. Windows 10 Customization: Make Windows 10 look and work the way you want it to. Learn more. Also.. don't forget: InfoAve Daily Tips & Tricks - We're offering something we think most of you will enjoy. We have a daily tips and tricks summary newsletter that is sent six days a week. It features daily tips, freeware picks, and site picks and interesting computer tips, tricks and more. It's short and sweet - very brief and lightweight. If you'd like to receive or daily tips and tricks newsletter (completely free, of course). You can subscribe here. Help us by using our Start Page. We have over 100 free games on our Start Page. Please use our Start Page and come and play all day. It costs nothing, and it helps us a lot.. We have thousands of Windows tips and tricks and computer articles posted on our Cloudeight InfoAve website. Our site has a great search engine to help you find what you're looking for too!  Please visit us today! Your Premium Members' Home Page is located here. Print our Cloudeight Direct Computer Care Flyer and spread the word about our Cloudeight Direct Computer Care computer care and repair services.  Get our ready-to-print flyer here. We'd love to hear from you! If you have comments, questions, a tip, trick, a freeware pick, or just want to tell us off for something, let ups know. Please visit this page. If you need to change your newsletter subscription address, please see "Manage your subscription" at the very bottom of your newsletter. We received hundreds of questions for possible use in IA news. Please keep in mind we cannot answer all general computer questions. We try to personally answer as many as we can. We can only use a few to in each week's newsletter, so keep this in mind. If you have a support question about a service or product we sell, please contact us here. We hope you have enjoyed this issue of InfoAve Premium. Thanks so much for your support and for being a Premium subscriber.. We hope you in the USA have a happy Thanksgiving weekend. And to the rest of you in other parts of the world, have a great weekend! Darcy & TC Cloudeight InfoAve Premium - Issue #737 Volume 15 Number 6 November 24, 2017 Not a subscriber?  Subscribe to our InfoAve Premium Newsletter "Cloudeight InfoAve Premium" newsletter is published by: Cloudeight Internet LLC PO Box 73 Middleville, Michigan USA 49333-0073 Read our disclaimer about the tips, tricks, answers, site picks and freeware picks featured in this newsletter.