|Cloudeight InfoAve Premium |
Volume 17 Number 1
October 25, 2019
Welcome to Cloudeight InfoAve Premium issue #837. Thank you very much for subscribing and for being a part of our Cloudeight family. We appreciate your friendship and support very much!
Welcome to the first issue of our 17th year of Cloudeight InfoAve Premium
This is issue #837 and this is the first issue of the 17th year of Cloudeight InfoAve Premium. Thank you all so much for making this possible.
With this issue, we begin a new year of InfoAve Premium. But some things will never change. We want you to know we're always on your side, and we will continue to do our best to help you with your computer - and to help you stay safe on the Internet.
And finally, we've saved the most important thing for last: THANK YOU SO MUCH! Without your support and your encouragement, we would not have been able to keep our newsletters and our small business going all these years.
We're already at work creating our new E-book which will feature all 52 issues from the 16th year of InfoAve Premium. As soon as our new e-book is ready we'll let you know.
AS WE BEGIN THIS THE 17th YEAR OF INFOAVE PREMIUM -- THANKS SO MUCH TO ALL OF YOU FOR MAKING IT POSSIBLE!
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Winter is coming and we're all going to be using our computers more. Let us make sure your computer is ready for those long, cold winter nights.
When you order our Get Ready For Winter Computer Checkup:
You'll get all of the above for just $25. This offer is good for a limited time!
I have just had Darcy do a complete check-up of my computer. Working at lightning speed she did a very thorough check, made adjustments and corrected a problem I was having. For the time Darcy spent the price for the repair key was so very reasonable I was very happy to make a donation. Very grateful for all the help and great tips we receive from Darcy and TC Betty in New Zealand.
A comment from Nancy
I just want to say that Darcy and TC are the greatest. TC recently went over both my computer and laptop and got rid of some things and now both items are working great. I have been with them for many years and I trust them completely. I try to keep computer repair keys on hand just in case. They are wonderful people. Give them a try. You’ll be glad you did. Thank you TC and Darcy at Cloudeight!
A comment from Kris
I want to thank immensely the way TC went above and beyond to get my computer the way I wanted it. Would recommend everyone donate a tad more when you donate... make sure you do now. As without Cloudeight's TC and Darcy...we all would be lost! Thank you again!
A comment from Phyllis
I can't tell you how much I appreciate your willingness to dig in and get it done. I will be a staunch supporter of both of you as you continue to help so many of us. I will also be more careful and not get into trouble, if possible! Phyllis
A comment from Helga
Dear TC: Many thanks for getting all my pictures back from File History. I am so very glad and sound silly when I thank you over and over again but they represent the last 15 years in my life which were special for me. I am a faithful reader of your newsletters and have learned a lot from them, although I really only read what I actually want to do on my computer. And I am happily computing in my own limited way. Thanks once more and all the best to you and to Darcy, from Helga.
A comment from Brenda
Hi TC. Thank you for the video. I followed the suggestions on it, and they didn't seem to work. However, I had to do some chores and was away from the computer for a while, and when I went back to it, both the headphone and the speakers worked. It had not been shut down, and I have no idea which action I took caused this, but I am happy and hope no more updates will cause so much trouble. I've saved the link to the video though. The Realtec HD Audio Manager still doesn't appear in Control Panel, and RtkNGUI64 still won't open, so I can't see if the front and rear playback devices play two audio streams simultaneously, but I assume they do, and I've created a restore point. I've also happily sent Cloudeight a gift, and I thank you for all your patience and time helping me.
A big Cloudeight "Thank you!" to Betty, Nancy, Kris, Phyllis, Helga, Brenda and everyone who took time out to write to us, share a comment and/or share us on Facebook! We appreciate your kind words and your support very much! EB & TC.
Your Purchase Helps Us!
Pam has not been able to upgrade to Windows 10 version 1903
Donna says she sees our start page with different backgrounds when she switches browsers
David wants to know how to wipe his Windows 7 computer before he gives it away
I am soon going to give my present computer away and buy a new one running Windows 10. Can you tell me what I should use to erase my old hard drive before giving it away? I will, of course, install my windows 7 operating system after erasing my hard drive. Thank you for educating me over many years. David
Hi David. Thanks! There are 2 easy ways to accomplish what you want to do:
If you have a Windows 7 installation disk you can do this:
Turn on your computer so that Windows starts normally then insert the Windows 7 installation disc and shut down your computer.
Restart your computer.
Press any key when prompted and follow the instructions on screen.
On the "Install Windows" page, enter your language and other preferences, and then click Next.
On the "Please read the license terms" page, if you accept the license terms, click I accept the license terms, and then click Next.
On the "Which type of installation do you want?" page, click Custom.
On the "Where do you want to install Windows?" page, click Drive options (advanced).
Click the partition that you want to format and click Format.
Follow the on-screen instructions to finish installing Windows 7, which includes naming your computer and setting up an initial user account. You can set up a generic user account with a name like "Default User" if you're going to give away the computer.
If you don't have a Windows 7 disk, you can do a factory reset. A factory reset removes everything and then reinstalls Windows and everything the manufacturer put on it - in other words, it makes the computer the same as it was the day you got it. Every computer manufacturer has a different method for doing a factory reset. See your computer manufacturer's web site for instructions on how to do a factory reset.
Hope this helps you, David.
David wrote back: "Thanks TC. I don’t know what us silver surfers would do without experts like you, EB and Darcy. I always recommend your newsletter to friends and don’t think there’s a better way of educating oneself about these frustrating but wonderful machines called computers.... David"
Denton wants to know what's going to replace Adobe Flash
With Adobe Flash Player going away, what programs are available as a replacement? Also, the latest edition of Premium Newsletter for October 18th not received. First time ever. I got it from the web.
Hi Denton. As far as our newsletter delivery goes, we've sent InfoAve Premium every week for 836 weeks - today's edition makes it 837 weeks in a row. Sometimes Gmail needs to be reminded. I'm sure if you look you'll find our newsletter in your Gmail spam folder - and when you do, highlight it and click "Not spam" at the top. It should not go into your spam folder again. Although, over time, Gmail might "forget'. Nothing is perfect!
For more information about HTML5 and Flash see this page:
After December 2020 no modern browser will support Flash. So web site owners and site designers have a bit over a year to covert their sites to HTML5. But they have known this was coming for several years.
There is nothing you have to install or do to view videos, games, etc. that use HTML5.
Here's an example video done with HTML5 - no Flash.
Here's a site where you can play games using HTML5.
All modern browsers (Chrome, Edge, Firefox, Opera, Edge Dev) support HTML5 natively (without add-ons, plugins or extensions).
I hope this answers your questions, Denton.
Kathy's son was tricked by scammers
I'm writing for my son. This morning he got a notice that his computer had been hacked, spyware and other unwanted stuff in it. Believing this guy my son actually let him into his computer. My son gave him control of his computer. He actually watched the guy do everything. Now my son is having second thoughts because the phone number was from oversea. The company is: Ad Blockplus. I was wondering if you know anything about this company or did my son get taken for almost $500. Any help would be appreciated. Thank you, Kathy P.
We're sorry to hear about what happened to your son, Kathy.
AdBlockPlus does not offer paid support. What happened to your son is a typical tech support scam. The first thing he needs to do is call his credit card company and tell them he was scammed and request a chargeback - this is a forced refund. The next thing he needs to do is do use System Restore to go back to a time before the scammers were on his computer.
It's important to note that even if a company does offer paid support, $500 is an outrageous amount considering you can buy a really nice new computer for less than that.
We're sorry this happened to him. Make sure he gets in touch with his credit card company right away.
If you need any more help, please let us know.
Kathy wrote back: "Hi TC. Thank you for getting back to me, I really appreciate it. I will pass this on to my son. You guys have always been a help to me throughout the years and I thank you. I just love your stationery and have your "home page". Thanks again... Kathy.
Microsoft will end support for Windows 7 on January 14, 2020. Using Windows 7 after that date may put your computer at risk as Microsoft will no longer be releasing security updates and fixes for it. Now's the time to upgrade to Windows 10!
Mind Your Email Manners
Here are ten reminders about email etiquette and manners that we think everyone should follow. We try to and you should too.
1.) Do not send messages without a subject line.
2.) Do not send a 2nd email to complain “the first” was not answered quickly enough; keep in mind some people are not on their computers all the time.
3.) Do not click reply to an old message and talk about something completely different from the subject line.
4.) When responding to a message leave the original message intact.
5.) Do not include huge attachments or send many attachments at once.
6.) Don’t type in all CAPS – people will think you’re rude and yelling at them. (This does not apply to those who are visually impaired.)
7.) Refrain from using text messaging acronyms or other texting shorthand in your emails. For example, don’t write something like “HRU? R U coming 2 the festival Sun.? TTYL.” Some folks won’t have a clue what stuff like HRU & TTYL means.
8.) Try to make your emails as much like a written letter as you can. Imagine you’re going to snail mail a letter. Try to make your emails as much like a written letter as you can.
9.) Don’t reply in anger. If you’re angry, don’t answer the email that provoked your anger right away. Wait a day before replying. It’s very hard to undo the damage done by sending an angry reply. So give your reply some thought before you fire off an email filled with angry words and say things you will regret later.
10.) If you’re sending your email to several people, put your email address in the “To” field and put all the other recipients in the “BCC” field. If you put recipients’ email addresses in the CC field or the “To” field you’ll be sending everyone’s email address to everyone else. Be courteous and hide the email addresses of multiple recipients by putting them in the “BCC” field. It only takes a few extra seconds and it keeps everyone’s email address private.
How to Block a Sender in Gmail
Here is the easiest way to block a sender if you’re using Gmail.
1. Open an email that came from the sender you want to block.
2. Click the More menu button (the three vertical dots icon) next to the Reply button near the top of the message.
3. Select Block ” whatever @ whatever.com ” in the menu that appears.
4. A confirmation dialog will appear. Click “Block” in the confirmation dialog.
And that’s how you block a sender in Gmail. From now on, all messages from the sender you blocked will be sent directly to the Gmail spam folder. This should prevent you from getting any more email from that sender in your Gmail Inbox.
And should you ever want to unblock a sender do this: Find an email from someone you’ve blocked in your Gmail spam folder and open it. Now follow the instructions above, only this time, if the sender is already blocked you’ll see “Unblock” in the drop-down menu and “Unblock” in the confirmation dialog.
The Cure for Desktop Clutter - Easy Windows Basics
Most of us learn early that the desktop is a great place to put things so they’re easy to find. But, while that may be true in the beginning, for instance when you’re starting out with a new computer, if you keep putting things on your desktop, eventually you won’t be able to find anything. Your desktop will be the hall of fame of clutter.
Does your desktop look like this?
Icons, icons everywhere. Let’s fix that! Right-click on an empty space on your desktop choose “View” then uncheck “Show desktop icons”. See screenshot below:
Yes! Look how pretty – when it’s all clean. See?
But where did all your stuff go? Don't worry... it’s still there. You can see it by typing Desktop in taskbar search and pressing Enter. Or you can press Windows key+ D, or you can open File Explorer and click on Desktop. But, we’re going to show you a better way.
We’re going to create a Desktop toolbar right on your taskbar where it’s always easily accessible.
Right-click on your taskbar and click on “Toolbars” and put a checkmark by “Desktop” (as in the screenshot below).
Now look on the right side of your taskbar, just to the left of the notification area? See? There’s your new toolbar.
Now when you click on the double arrows (above) you’ll see an alphabetical (by type) list of items on your desktop – all neat and in order. See?
What’s better than a clean desktop? A desktop where you can actually see your pretty wallpaper and easily access all of your stuff on your desktop is just a few clicks away.
How to Wipe Free Disk Space With a Simple Command…and why you might want to
Most of you know that when you delete files or folders in Windows, they’re not really deleted. Not even close. Deleting a file or folder merely tells Windows that the space once occupied by the file or folder that you deleted is now available for use and Windows considers it free space… i.e. space it can use.
So everything you delete is still on your computer but the hard drive space once occupied by the file(s) or the folder(s) will show as free space. What does all this mean? It means the files and folders you deleted are easily recoverable... at least for a while. In fact, with the right software, everything you’ve ever had on your computer, every word you’ve typed, every picture you’ve saved — just about everything is recoverable.
But did you know there’s a hidden utility in Windows that will overwrite all the free space on your drive? This makes the files you’ve deleted much more difficult to recover. All you have to do to use this built-in Windows utility is to run a simple command.
In the command shown above, C is the letter of the drive you want to wipe. So if you want to wipe drive C, type: cipher /w:C . If you want to wipe drive D, type cipher /w:D and so on. Also, please note the space between cipher and the forward slash.
Also, it’s important to note that wiping the free space on your drives does not affect any of your data or programs. It merely wipes the space Windows shows as free to use. So you aren’t going to lose any data by doing this.
NOTE! All data that has been deleted ( not allocated to files or folders) is overwritten. This permanently removes the data making it virtually impossible to recover. This process can take a long time — hours — if you are overwriting a large amount of space. Closing all open applications while the free space is being wiped helps speed up the process. So — if you’re going to run this command it’s best to do it when you’re not actively using your computer.
Running the Cipher command does not affect your files, folders, or data. It only overwrites files, folders, and data you’ve deleted so that it cannot be recovered.
Want more tips, tricks, and information?
We have thousands of Windows tips, tricks and more on our InfoAve web site.
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Resize your images quickly and easily
If you purchased or renewed Reg Organizer through Cloudeight within the last 12 months, you're entitled to a free version upgrade to Reg Organizer 8.30.
Today, in this first issue of our 17th season of Cloudeight InfoAve Premium, we're featuring one of our "classic" essays. This is one of TC's favorites - we hope you enjoy reading it again.
Leave the Candle Burning
Includes "Anytime Repair" with Our Unattended Support Feature!
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We hope you have enjoyed this issue of InfoAve Premium. Thanks so much for your support and for being a Premium subscriber.
Have a great weekend.
Darcy & TC
Cloudeight InfoAve Premium - Issue #837
Volume 17 Number 1
October 25, 2019
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