TIME IS RUNNING OUT! LET US HELP YOU UPGRADE YOUR WINDOWS 7 COMPUTER! 

Microsoft will end support for Windows 7 on January 14, 2020. Using Windows 7 after that date may put your computer at risk as Microsoft will no longer be releasing security updates and fixes for it. Now's the time to upgrade to Windows 10!

Whether you upgrade your Windows 7 to Windows 10 (still free) or buy a new Windows 10 computer, we can make you feel right at home on Windows 10 with our Windows Transformation service. We can make your Windows 10 look and work much more like Windows 7.

With our Windows 10 Transformation service, we can make your Windows 10 computer look and work more like Windows 7! With our transformation service we will:

1. Start the Windows 10 upgrade for you and assist you with the update.
   ~ After the update has completed, we will:
2. Change the start menu to look like Windows 7 classic style and include your favorite programs
3. Change your taskbar and start menu colors to your preferences
4. Add an authentic Windows 7 start button
5. Add Windows 7 Wallpaper (if desired)
6. Change Windows 10 File Explorer so it works more like Windows 7's Windows Explorer
7. Add My Computer -- and other familiar Windows 7 icons --  to your desktop (if desired).
8. The Windows 10 Transformation service key never expires it's good until you use it.  So get yours now!

Get more information or purchase your "Transformation" now.

A comment from Sharon
Darcy, thank you so much for the excellent service again. I appreciate having the winter check up on both of my computers completed without my even being there. Glad you have the direct access program as it makes it so much easier for me to know my computers are in good hands, and when I wake up both are fixed and ready to go. More people need to subscribe to this service as it also makes your job much easier when you can work on your own time at your convenience. Sharon H.

A comment from Chuck
Thank you once again, TC. You have saved all my data and fixed my laptop. This is the first time I used your services and I can not thank you enough. I'm very impressed and I will recommend you to all my friends.

A comment from Roberta
Darcy. Thank you so much for the help you gave me this morning. I truly appreciate it. I was so afraid I did something terribly wrong. As you can tell I don't know much about computers. All is working well now thanks to you! Thank you again. Roberta.

A comment from Margie
I have used Cloudeight for several computer problems over the years. In fact, I just got some help from them yesterday so in return I bought a senior pass for the next time I run into a problem. Check it out. They can fix your computer online while you sit and watch. They are the best and their prices are awesome.

A comment from Roger
I have to tell you. I spent at least 5 weeks trying to fix the problems with my computer. and a half months trying to fix a problem. Things got so bad I was having trouble trying to send an email.  My son who subscribes to your newsletter contacted Cloudeight. He set up a Cloudeight session for me. TC took good care of me during our session and made me laugh. And I can tell you this, in less than one hour she fixed everything I tried for weeks to fix. I'm amazed. My son said, "I told you so!". Thank you for fixing my computer, TC.

A big Cloudeight "Thank you!" to Sharon, Chuck, Roberta, Margie, Roger and everyone who took time out to write to us, share a comment and/or share us on Facebook! We appreciate your kind words and your support very much! EB & TC. 

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Your computer fixed - while you watch!
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For more information see our Cloudeight Direct Computer Care home page!

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• Emsisoft Anti-Malware provides the best overall malware & virus protection for your computer - we use it and we recommend it. Please visit this page to learn more about Emsisoft products - and our special Emsisoft discounts.
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Bonnie's text size on her Windows 10 PC suddenly became very tiny
Hi Darcy and TC. It's me again, bugging you two. How do I change the font size in my control panel and the font size on the start button panel etc.? It's so small I can barely read it. It all started yesterday I don't know if it's something I did or what. But it is tiny! Thanks and God bless, Bonnie

Our answer
Hi Bonnie. Thanks!

To fix your tiny font problem, do this...

Press & hold down the Windows key and tap the U key. This opens Ease of Access.

Under Display > Make text bigger. Use the slider to make it as big as you need it to be.



Click "Apply" and that's it.

You may have to restart your computer to see the changes.

-----------------
Bonnie wrote back: "Thank you so much. It's working now. I have no idea what I did wrong, but it had to be me hitting the wrong button and the wrong time. Thanks again, Bonnie."

Uwe asks about Microsoft telemetry
Hi Folks: Thanks for the tip on Winaero Tweaker. I disabled Windows 10 Telemetry (prevent Windows 10 from Phoning home) since I don't like Windows spying on me. Is there a risk to Windows' performance in doing this? Please advise. Thanks. Uwe.

Our answer
Hi Uwe. Remember this, telemetry exists for Microsoft's benefit and not for yours - at least not directly. They claim they use it to improve Windows and while that may be true, it's not going to harm your computer to turn telemetry off. And keep in mind that you can always turn it back on if it turning it off has an undesired effect on your Windows 10 computer.

Personally, with almost a billion users, I am not too concerned about what Microsoft collects. It would be a company-wrecking disaster for MS if they were discovered using private info collected by Windows 10 telemetry for anything untoward.

We answer more of your questions from the past week here!

Includes "Anytime Repair" with Our Unattended Support Feature!

SeniorPass: A Great Deal for Our Friends 60 and Older!

With our Cloudeight Direct Computer Care SeniorPass, our friends age 60 and older get one full year of unlimited computer care and repair for one low price. With our SeniorPass you'll get the best computer care anywhere - any time you need it!

SeniorPass is valid for unlimited computer care & repair sessions for one full year starting with the first time you use it. The clock does not start ticking until you use your SeniorPass for the first time. A great deal!

Having SeniorPass is just like having insurance for your computer. You'll get one full year of computer care and get help with almost any computer problem whenever you need it. We're here to help you.

Computer care & repair for one full year just $99!  Check out our SeniorPass offer right now!

Get your SeniorPass and/or get more information here.



 

When Your Laptop is Plugged-in but the Battery's Not Charging
Windows 10

Your battery is not charged to 100%. Your laptop is plugged in and the battery should be charging but it is not. But even though the laptop is plugged in the battery keeps draining. This has been a problem for many Windows 10 laptop users, and so far, Microsoft has not come up with a fix.

Here's a solution we've used to fix the "Laptop Plugged-in, battery not charging" error. If you have the "laptop plugged in, battery not charging" when you battery level is less than 90%, try this:

1. Right-click on the Start button, click on Device Manager

2. Click Batteries in Device Manager to expand it and you should see two items: Microsoft AC Adapter and Microsoft ACPI-Compliant Control Method Battery.
device-manager-batteries

Right-click on each item and choose Uninstall device. You will be uninstalling your laptop's battery drivers, but don't worry, they'll automatically be reinstalled when you restart your laptop.

Shut down your laptop (all power off).

Unplug the power cable from your laptop.

Remove your battery. Then put it back in.

Plug in your laptop.

Power on your laptop and boot into Windows.

Click the battery icon in the Notification area. It should show plugged in and charging (hopefully).

What to Do When Sleep is Not on the Menu
Windows 10 (all versions)

We have noticed that some Windows 10 users don't have a sleep option on the power menu (shut down menu). We don't normally recommend putting your computer to sleep, rather we recommend leaving your computer idle and just allowing the screen to dim after a set number of minutes of inactivity (10, 15, 20, etc. minutes).

If you have a laptop, there are times when it is wise to manually put it to sleep, for instance when you're going to be traveling and using your laptop in different locations. Most of us with laptops have them set up so the computer goes to sleep when closing the lid. However, from our experiences, this leads to a long 'wake-up' time. We've found that you can avoid that long wake up time by putting your laptop to sleep manually. That's easy to do if Sleep in on your Shut-down (power) menu.



But if Sleep is not on your Shut down menu, we'll show you how to put it there.

1. Right-click on the Windows 10 Start button and click Power Options. In the Power Options dialog click "Additional power settings" on the right side of the dialog.

2. In "Additional power settings" click on "Choose what closing the lid does".

3. Click on "Change settings that are currently unavailable".

4. Tick the box next to "Sleep" under "Shutdown settings".

Close the Power options dialog. Now, look at your Shut down (power) menu. You'll see Sleep is there and you can use it to manually put your computer to sleep.

As we said earlier, for whatever reason, we've found that putting the laptop to sleep manually when moving from place to place while traveling or for work makes the time it takes the computer to wake from sleep much shorter than putting the laptop to sleep automatically by closing the lid or via a power plan.

Try it!

When You Need to Close Your Browser in a Hurry
Windows 7, Windows 8x, Windows 10 (all versions)
All browsers

This is to remind you how to close a browser that has become unresponsive or when you click something malicious and suddenly you’re faced with a tech support scam popup or another malicious popup.

CTRL+F4

We’ll do the easiest one first. If you just want to close the current tab (the one you’re viewing), just press CTRL+F4.  This is a quick and easy way to close the tab you’re viewing. This may come in handy if you can’t close the tab normally.

ALT+F4

If your browser is frozen or you have run into malicious scam popup, you may not be able to close the tab. In this case, while your browser is open and you’re looking at it (it’s in focus) try using ALT+F4

Task Manager

If neither of the above work for you try opening Task Manager (CTRL+SHIFT+ESC) and look in the processes tab. You can right-click on any browser process and choose “End process”. Keep in mind there may be several processes running for the same browser. You need right-click on each and choose “End process”.

Taskkill

Even easier to use is Taskkill. Open a command prompt:

— On Windows 7, type CMD in the start menu search and click on CMD when you see it appear at the top.

— On Windows 8, right-click on the start button and click Command prompt.

— On Windows 10, type CMD in taskbar search and press Enter.

At the prompt in the Command prompt window, type the following (remember these commands must be typed exactly as far as spacing goes – they are not case sensitive though).

To close all instances of Chrome type:

Taskkill /im chrome.exe /f

To close all instances of Firefox type:

Taskkill /im firefox.exe /f

To close all instances of Microsoft Edge type:

Taskkill /im micosoftedge.exe /f

To close all instances of Internet Explorer type:

Taskkill /im iexplore.exe /f

Keep this in mind –  when you close your browser using ALT + F4 or Taskkill, and you reopen your browser, most browsers will attempt to restore the tabs that were open when you forced it to close.

If you’re trying to get away from a tech support scam or other malicious popup or advertisement, the last thing you want to do is let your browser restore the tabs/pages that were open. If you allow that you’re likely to find yourself caught in a never-ending circle. Never allow your browser to restore the tabs that were open when you force your browser to close to stop a scam, popup advertisement or other incidents.

Restart your computer

Finally, you always have the option to restart your computer if you run into something bad on the internet. That will close all open programs. Again, remember, if you force your browser to close by restarting your computer to get away from a problem you’ve run into on the Web, don’t allow your browser to reopen the pages that were open when you forced the browser to close.

Now you know what to do the next time you run into a tech support scam popup that tells you your computer has 9 million viruses and if you close the scam ad all your files will be erased – and telling you to call 1-800-XXX-MMMM to fix your computer. You will know what to do — right?

Our Favorite Windows 10 Windows Key Shortcuts
Windows 10 all versions (Note: Some of these work on older versions of Windows too)

Every so often we like to feature our favorite Windows 10 Windows key shortcuts. We think they're time-savers and if you use them, we think you'll agree. So here you go. These are the Windows 10 Windows Key shortcuts that we use most of all.

Windows Key + A = Action Center
Windows Key + D = Show desktop
Windows Key + I = Settings
Windows Key + R = Run
Windows Key + S = Search
Windows Key + X = Opens the so-called Power Menu (this is the same as right-clicking the Windows 10 Start button)
Windows Key + Home = Minimizes all windows and displays desktop; press Windows Key + Home again to reopen all minimized windows
Windows Key + Tab = Task View
Windows Key + a comma = Peek at Desktop
Windows Key + Print Screen = Takes a screenshot of the current screen and auto saves it to your Pictures/Screenshots folder
Windows Key + M = Minimizes all open windows
Windows Key + U = Opens Ease of Access Center
Windows Key + E = Opens File Explorer (Windows Explorer in older versions of Windows)
Windows Key + . (period) - Opens the Emoji panel

Of course, there are many more - but we think you'll find these the most useful.



Want more tips, tricks, and information?

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Unsplash: Photos for Everyone

We are sure that one of the things you folks like the best is anything to do with pictures and graphics. Making pictures, taking pictures, editing pictures, making graphics, etc. just seem to be things almost everyone loves... even if it's just looking at beautiful pictures.

This Cloudeight site pick is a real beauty in more ways than one. It's called Unsplash.com. Unsplash is a collective work of photographers who have gifted hundreds of thousands of photos, many of them strikingly beautiful, some of them thought-provoking, and all of them free for you to download and use as you see fit -- even for commercials purpose.

There are many things wrong with the Web, but Unsplash shows that the Web can be a beautiful place - a place for beauty, sharing and collaboration.

Because we're sure that you're anxious to get on with the show and take a trip to Unsplash to browse through the photos there, we're going to bring in the developers of Unsplash to tell you a little bit more about Unsplash:

Photos for everyone

Over 1 million free high-resolution images brought to you by the world’s most generous community of photographers.

Over one million curated photos

We hand-select every photo and accept only the best, so that no matter what you need—you’ll find exactly what you’re looking for on Unsplash.
A community of 157,866 photographers

Unsplash is home to a growing community of photographers—from hobbyists, professionals, emerging brands and everyone in between.
Fuelling your favourite platforms

With partners like BuzzFeed, Squarespace and Trello being powered by our API, the Unsplash library is more widely accessible than ever.

Make something awesome

Unsplash was born from the pain we had in finding great, usable imagery. And we weren’t alone. Which is why, today—millions of creators from around the world have downloaded over 1 billion Unsplash images to create presentations, artwork, mockups, and more.

Is it really free? Yes.

Unsplash is a platform powered by an amazing community that has gifted hundreds of thousands of their own photos to fuel creativity around the world. So sign up for free, or don’t. Either way, you’ve got access to over a million photos under the Unsplash license—which makes them free to do-whatever-you-want with.

Powering the internet’s visuals

How we started? The concept was simple. Unsplash was born from the pain we had in finding great, usable imagery. Today, Unsplash is a platform fuelled by a community who give their work for free in support of the community. Without them, none of this would be possible.

If you purchased or renewed Reg Organizer through Cloudeight within the last 12 months, you're entitled to a free version upgrade to Reg Organizer 8.30.

Save $14 on Reg Organizer right now!

Reg Organizer - A Swiss Army Knife of Windows Tools - Works Great on Windows 10!

Autumnal Observations 

I walk a lot. At least some would say I do. It’s all a matter of perspective, I suppose. I try to walk at least one hour every day. When a person walks as much as I do they tend to learn a lot about the people and the places they walk by. Most days I look forward to my walks.

However, there are only a limited number of walking routes available to me if I want to stay within my one-hour walking limit. So, wherever I walk has to begin and end at my home – I am not driving my car to some out of the way place just to grab a change of scenery. And unfortunately or fortunately, depending on one’s perspective, I pass by some of the same places almost every day. In my little town, there are not enough unique places that lie within a good one hour’s walk. But that’s fine with me.

Over the years I’ve learned which stores are struggling, which ones are having sales, and so on. I’ve also learned a lot about people, such as which homeowners are obsessed with their lawns, which ones don’t care...

Please read the rest of this essay here.

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All About Your IP Address

Your IP address is much like your phone number. It’s a unique number assigned to you when you’re connected to the Internet. Your IP address can be static – that is fixed and unchanging – or it can be dynamic – meaning it changes every time you connect to the internet or semi-static meaning it changes from time to time.

Your IP address is logged by every Web site you visit and can be used to identify you right down to your city and country — and with a court order your name and address and phone number. However, unless there is some reason for the authorities to issue a court order or warrant to find out who you are, IP addresses simply remain on Web server logs along with the time and date when you accessed the site(s). Every web server captures your IP address – and no ad-blocker or do-not-track extension that claims to keep your browsing private actually does.

Additionally, your ISP logs everything you do and every site you visit on the Internet.

Well here, we’ll show you. Go to https://whatismyipaddress.com/. Wait a few seconds. You will soon see that it can tell a lot about you even -in most cases – the city and country you’re in and even your longitude and latitude from your IP address.

There may be times when you’d like or need to know what your IP address is – or maybe you’re just curious. If you’re curious or need to know your IP address quickly, the fastest way to get your IP address is to go to https://www.google.com and type IP in the search box and press Enter. Immediately your IP address is displayed at the top.

If you want to find out more about yourself do an IP Lookup on your IP address. You can do that from https://whatismyipaddress.com/. Amazing and a bit scary too, eh?

Your IP address is essentially like a phone number. In order to get on the Web you have to have an IP address; your IP address is automatically assigned by your ISP. But just because you have an IP address doesn’t mean some hacker or criminal is following you around or lurking in the shadows.

And yes, you can hide your true IP address by using a VPN, however using a VPN will not prevent you from getting malware, ransomware,  having your identity stolen, or even from being tracked. Because seriously, think about it: Data is money. Do you believe your VPN service is not keeping logs and is not tracking the websites you visit just because they say so? A grain of salt, I say!

There is a lot more to IP addresses than we’ve covered here, but what do you think we are, geek-heads and techno-jargonists? No way!



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We hope you have enjoyed this issue of InfoAve Premium. Thanks so much for your support and for being a Premium subscriber.

Have a great weekend.

Darcy & TC
Cloudeight InfoAve Premium - Issue  #840
Volume 17 Number 4
November 15, 2019

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