Valentines Sale! Save $14 on a Cloudeight SeniorPass - one full year of computer care & repair for one great price.

❤ If you're 60 or older, take advantage of our SeniorPass Valentine's sale. You'll save $14 and get a full year of computer care and repair... plus you'll be eligible for Unattended support (free). Once we set up unattended support, all you have to do is just send us an email, tell us about your computer problems, and in most cases, we will come and take a look right away... usually within 24 hours!

❤During our Valentine's sale, you can get one full year of unlimited computer care & repair for just $85. That's $14 off our already low price of $99. Your year of computer care and repair does not start until the day you first use your SeniorPass - so you really do get a full year of computer care & repair.

❤ Save $14 on a Cloudeight SeniorPass right now. Get all the details here!

A comment from Jeanie
I've just spent well over an hour with Darcy, trying to set up my old roadrunner email on my new laptop. I'm sure it was very frustrating for her because I had various passwords, none of which worked, and even though Spectrum gave me a new password, they deny knowing I even have roadrunner email!! Anyway, Darcy managed to find a way for me to salvage my Roadrunner account. She even made a note of all my passwords so I won't forget which goes to what! Bless you, Darcy! You are the most patient, calm, pleasant, determined person I know and I am forever grateful for what you did for me. Thank you again, a million times, Darcy!

A comment from Dennis
I really didn't want to upgrade my trusty Windows 7 computer to Windows 10. I put it off for months. I decided to let Cloudeight help me with it and I'm so glad I did. They upgraded my computer to Windows 10 and came back and made it look enough like Windows 7 that I can find my way around things. And sometimes I forget I upgraded. I'm so glad I had TC help me with this. Thank you, TC. Great job! Dennis.

A comment from Ruth
My problem was just a small one, but as usual, Darcy came to the rescue posthaste! I admire Darcy so much for all she does, but I really wonder when she has time for sleep! Thank both of you for the help over the years. And God Bless!

A comment from Annabelle
Thank you, TC for all the time you spent on helping me out. I’m sorry I took up so much of your time. Tonight I finally got to download a video (of Elvis) and I thank you again. I had Doctor appointments last two days, but feel so much better knowing that this video downloader is safe. I don’t have much to look forward to but do enjoy Elvis’ voice for many years!

I also am so happy that I have found someone that I can trust to help me out with my computer. You are very dedicated to helping people out and it shows in the comments you receive in your newsletters you get from the Cloudeight family that also trust you wholeheartedly.

You don’t have to answer me back, but I just wanted to let you know I did download a video and didn’t get any flag from Emsisoft tonight. They also answered me and I see they CC'd you with the message. I will also thank them personally. What other anti-malware program would go above and beyond like they did to help one person?

That shows that you most certainly recommended the best company in my eyes. I will continue to renew my Emsisoft. I tell others about you and Emsisoft but they only want to use free antivirus and tell me I am wasting my money on paying for one. I don’t feel I am because I feel much safer and know you both are there to help people. Take care and God Bless! TC and Darcy are the best!

A big Cloudeight "Thank you!" to Jeanie, Dennis, Ruth, Annabelle, and everyone who took time out to write to us, share a comment and/or share us on Facebook! We appreciate your kind words and your support very much! EB & TC. 

A Sweetheart Deal! Get a computer repair key for just $14! CRAZY CHEAP!

From now through February 16, 2020, when you buy one Cloudeight Direct Computer Care Repair Key at our regular low price of $50 you can get a second one for just $14.00. That's two computer repair keys for just $64.

Buy One For You and One For Your Valentine... or anyone else you like
Buy one for yourself and give one to your Valentine... or a friend or family member. Or just keep them both for yourself. Our keys never expire - they are good until you use them. 

Better than chocolates or flowers!
If you have a Valentine, give him or her a free computer repair key - it's better for them than a box of chocolates, and unlike a bouquet of flowers, our computer repair keys never expire - they're good until you use them.

Keys are good for any Cloudeight Direct Computer Care repair service!
The keys are good for any Cloudeight Direct Computer Care repair service.  You won't find a better repair service anywhere -take a minute read a few of our customer testimonials.

Don't delay. Get yours today.

Dave wants to be able to "Send to - Mail recipient" on Windows 10
I am a recent convert to Windows 10. For my mail program, I am using Windows 10 Mail. I have it set as my default mail program. When I right-click a file, it tells me that I can't send it by email because I haven't set a default mail program. But I have. I have checked over and over again and Windows 10 Mail is the default. Is this feature not available on Windows 10 or am I doing wrong? I hope you can help me with this. Thanks, Dave.

Our answer
Hi Dave. It appears a lot of people have this same right-click problem when Windows 10 Mail is the default mail app. The easiest and fastest workaround is this.

1. Right-click on the file you want to send by email.
2. Instead of clicking "Send to > Mail recipient', choose "Share" & click on "Mail"
3. A Windows 10 Mail compose window will open with the file you clicked attached,
4. Just add your recipient(s), compose your email and send it.

This workaround is just as fast as "Send to > Mail recipient" and should solve your problem.
Let us know if this helped you.
------
Dave wrote back... "Perfect! It worked like a charm. Thank you so much! Dave."

Dianne wants to make a Windows 10 recovery drive
Is there a simple way to burn a recovery disk or USB flash drive for a Dell computer with Windows 10? This is my second Dell with this problem, but no problem with another brand.

We septuagenarians and maybe a little older need all the help we can get in this world of electronics. Thank you for what you do. Many years of health, happiness and happy computing.

Our answer
Hi Dianne. Thanks for the kind words. Rather than a recovery USB flash drive (or disk), we recommend you create a Windows 10 Installation USB flash drive (or disk). It does everything a recovery drive or disk does. You can boot your computer with it, you can use troubleshooting tools with it, and you can reinstall Windows 10 with it.

To learn how to make Windows 10 installation media (disk or USB flash drive) see this page. Read the instructions under "Create Installation Media". You'll need an 8GB USB flash drive to create a Windows 10 installation flash drive.

If you still want to make a recovery drive, do this:

Type RECOVERY DRIVE in Taskbar search (next to the Start button). When Recovery drive appears in the search results, click it.

The Recovery Drive creation tool will open. Make sure the box next to "Back up system files to the recovery drive" is selected. Then click Next.

Insert a USB flash drive (8 GB minimum) and click Next. If you back up system files (which you should) it can take a long time to finish.

A Recovery Drive is not a drive image and does not back up your personal files.

There is nothing you can do with a recovery drive that you can't do with a Windows 10 installation USB flash drive or DVD, and that is why we always recommend a Windows 10 installation drive or disk over a recovery drive or disk.

I hope this helps you, Dianne.

Jacquie has a problem with her Microsoft account
I have just read Friday's newsletter where you discuss Local and Microsoft accounts. I use my Microsoft password to log in the first time I switch on each day. For some time now a message consistently appears saying that my account needs adjusting as 'your password has probably been changed'. It has not and I have not experienced any problems accessing anything I wished to do. (That's fighting talk... I will most likely bring down the wrath of countless gods on my head because of that rash statement!) Is there any way I can stop this message from re-appearing, please?

Our answer
Hi Jacquie. The "Your Microsoft account needs attention" message has bugged Win 10 users since it was released in 2015. While there are many different "solutions" most of them don't work.

Microsoft, because so many people have had this problem, has created a troubleshooter to fix it. Download it from Microsoft and then run it and see if it helps.

If not, try changing your Microsoft account password to something different. See this page to learn the best way to do that.

I hope this helps you, Jacquie.

This service is for those of you who are using Windows 10 or have already upgraded from Windows 7 to Windows 10

Our Windows 10 Customization service is for those who have already upgraded from Windows 7 to Windows 10, or have purchased a new Windows 10 computer, or are currently using Windows 10 and who would like to make windows 10 look and work more like Windows 7.

If you are still using Windows 7 and you'd like to upgrade to Windows 10 and then have us make it look more like Windows 7, we can help you with both! See our Windows 10 Transformation service page.

Locate Your Mouse Pointer the Easy Way
Windows 10

Sometimes it's hard to find your mouse cursor or pointer. Maybe you're getting older and having a little bit of trouble seeing, or maybe the color of the background makes it hard to see the pointer. Whatever the reason is, we're going to give you a tip that will help you. We call it the Sonar effect. No doubt we are the only ones who do, so don't go to your geeky neighbor and start talking about Sonar effects or he'll think you're crazy.

We call it the Sonar effect because of the concentric circles Windows generates to help you find a missing mouse pointer.  Yes indeed, it's true.  The Sonar effect causes your mouse pointer to pop-up in the center of concentric rings so you can easily find it. Some of you may have never lost your mouse pointer, but we bet many of you have. We have too and it's frustrating.

In Windows 10 the Sonar effect should already be turned on by default. But you can make sure by going to Settings > Devices > Mouse > Additional Mouse settings. When the Mouse Properties dialog opens (see below) click on the Pointer Options tab,

Make sure the box next to "Show location of pointer when I press the CTRL key" is checked.

Now, the next time you lose your mouse pointer, just press the CTRL key and Windows will create concentric circles around your pointer to help you locate it. You might have to press the CTRL key a couple of times, the circles don't stay on the screen long.

The Differences Between System Restore, System Reset, Fresh Start and Factory Reset
Windows 10 (all supported versions)

Over the years we've helped several people who used System Reset instead of  System Restore. We know confusing all these Windows 10 recovery options can be - especially if you’re upset, frustrated or in a hurry. Today, we are going to clarify each Windows 10 recovery option and give you some suggestions as to when you should run each.  First, Fresh start is available only on Windows 10 Creators Update, Fall Creators Update and newer versions of Windows 10.

[NOTE: None of these Windows features are backup programs. Nothing on this post should be construed as alternatives to keeping good backups. At the very least you should have an external hard drive and Windows File History turned on.  It’s available with all versions of Windows 10.]

System Restore

Think of System Restore as a time machine [not a backup program]. Let’s say this morning you installed Uncle Bill’s Desktop Whirly Gig and it really messed up your computer. System Restore is your best FIRST option.

System Restore lets you go back in time, to a time before you installed Uncle Bill’s crummy software, and puts your computer back to the state it was in before your computer got all messed up. System Restore keeps all of your programs and settings up to the date/time of the Restore Point you choose. Additionally, it keeps all of your personal files and folders. System Restore is a good first option when something goes wrong. It's the best first choicebecause it makes the least changes to your computer.

System Reset

System Reset is a powerful tool that comes with every version of Windows 10. System Reset gives you two options:

1. Reset your computer and keep all your personal files.

2. Reset your computer and remove everything.

When you do a System Reset and choose the option to keep your personal files, Windows saves all of your personal files (documents, pictures, videos, music, etc.) and then removes all your programs and settings. Windows generates a list of programs that it removes. After Windows has saved all of your personal files and removed all of your programs, it reinstalls Windows. Any programs you installed are removed, but any apps that came with Windows and  manufacturer’s bloatware will be reinstalled. So, after the Reset is done, all your personal files will be right where they were before you did the reset. But you’ll need to reinstall any programs you like because all you’ll have after a Reset are Windows apps like Edge, Mail app, etc. and any manufacturer’s software that came with your computer. The first program you should re-install after a system Reset is your security software.

When you do a System Reset and choose not to save your personal files and folders, Windows will remove everything, reinstall Windows with Windows apps and any manufacturer’s software.

A System Reset is the best option when your computer has so many serious unrelated problems that using your computer becomes annoying or difficult.

Fresh start

Fresh start is a new feature of Windows 10 that was introduced with Windows 10 Creators Update. Fresh start is very similar to System Reset with one big difference. When you run a Windows 10 Fresh start, it saves your personal files and folders, and some of your Windows settings. Like Windows 10 Reset, it uninstalls all of your programs. Fresh start clean installs Windows 10, which means that none of the manufacturer's bloatware is reinstalled. You get a fresh, clean copy of Windows and all your personal files are restored. Fresh start is a good choice if you are having many substantial and serious problems with your PC.

Factory Reset

Many computer manufacturers included a recovery partition on the hard drive that allows you to restore your computer to the same condition it was in the day you bought it. Each computer manufacturer has its own procedure for performing a factory reset. Since doing a factory reset wipes everything off your computer and puts it back to the exact state it was in the day you bought it, it should be your very last choice if you are having serious problems with your computer.  Another thing to keep in mind: If your computer came with Windows 7 or Windows 8x when your purchased it, then you upgraded to Windows 10, and you do a factory reset, your computer will be running Windows 7 or Windows 8x when the factory reset has completed.  However, you can re-install Windows 10 without having a product key. The Windows 10 key was hardcoded to your computer when it was installed (or when you upgraded). You can create Windows 10 installation media by following the instructions on this page. During the installation process, when you're asked for a product key, choose "Skip" and go on with the installation.

You should always try System Restore, System Reset, or Fresh start before resorting to a factory reset. If you want to know how to do a factory reset, check with your PC’s manufacturer.

“Quick Start Guide to Windows 10” E-book Available Free From Microsoft
Windows 10 (all supported versions)

Many of you who were using Windows 7 have recently upgraded to Windows 10. And while it’s not a huge leap to move from Windows 7 to Windows 10, it can take some time to get used to the change.

There are a lot of similarities and some significant differences between Windows 7 and Windows 10 For instance, in Windows 7 when you wanted to change settings and options you opened the Control Panel. In Windows 10, although Control Panel is still there, you’ll find most of your settings and options are in the Settings App. In Windows 7 the taskbar was fairly simple; in Windows 10 it’s more complex with more options.

Microsoft’s “Quick Start Guide to Windows 10” e-book, is a great way to learn about all the Windows 10 features, settings, and options.

The e-book contains 8 sections:

1. Understanding your desktop

2. Setup and personalization

3. Apps and Programs

4. Tips and Tricks

5. Security, privacy and scam protection

6. Accessibility

7. Windows updates and upgrades

8. Additional Resources

Microsoft says:

"...Whether you’re picking up a Windows device for the first time or you’re a long-time computer user transitioning from Windows 7, we cover the fundamental topics to help get you up and running on Windows 10 quick and easy.

We designed this e-book so you can walk through the very basics. From setting up your taskbar to organizing your start menu, to the more advanced topics such as securing your device and keeping it healthy, we’ve got you covered from start to finish. If you’ve been using Windows 10 for a while now, you can jump around and find the topics most suitable to your needs.

Thank you for taking this journey with us. If you have any feedback for us on this guide let us know in the comments. Happy learning!..."

We are not much for hyperbole, but this Windows 10 E-book is very nicely done. And you can’t beat the price. FREE.

If you’re new to Windows 10, you’ll find this e-book an invaluable aid in learning Windows 10. And if you’ve been using Windows 10 for years, we are almost certain that you’ll learn something in this e-book you didn’t know.

Visit this Microsoft page and get your free “Quick Start Guide to Windows 10” e-book

Installing and Working With Fonts on Windows 10
Windows 10 (all supported versions)

Viewing and installing fonts on Windows 10 is a huge improvement over previous versions of Windows.

To view the fonts on your Windows 10 computer, type Fonts in taskbar search and press Enter. You can also find Fonts in Settings > Personalization > Fonts.

You’ll see all the fonts on your system displayed exactly as they will appear when you use them.

Installing fonts on Windows 10 is a snap. The biggest challenge with fonts on Windows 10 is finding good free fonts from decent sites that don’t bundle malware with the fonts — or try to trick you into installing driver updaters or other garbage.

Here are 3 free fonts sites we tested today (23 January 2020). We found all 3 to be free of trickery.

DaFont
https://www.dafont.com/

Thousands of fonts, easy to download. Fonts come in a zip file with nothing inside but the fonts, and sometimes a “readme” text tile and/or a graphic of the font. No malware. No tricks.

Google Fonts
https://fonts.google.com/

Google Fonts is a great site. Thousands of fonts. However, downloading fonts from Google takes some getting used to. Persevere and you’ll find some great fonts to download from Google – and Google Fonts is one of the only where all fonts are free for home or commercial use.

FontSpace
https://www.fontspace.com/

There’s a very nice search feature on this site to help you find a font by name. Fonts are in zip files. They’re easy to download. All fonts here are free, but most are free for home (personal) use only.

Moving right along. Downloading fonts the hard part… trying to find a good free font site and going through all the great fonts can be time-consuming.

Now for the easy part. We downloaded a font in a zip file from DaFont. Unzipped the file and double-clicked on the font file.

Just right-click the font and choose “Install” or “Install for all users" from the right-click menu.

Want to see what your new font looks like after it’s installed. Easy. Type Fonts in the taskbar search. When Windows 10 Fonts opens, search for your font by name.

Find your new font and you can see what it (or any font( looks like by typing a word or sentence in the text box and using the slider to make the font smaller or larger.

Once you’ve installed a new font, you can use it in any application that allows you to select fonts. Here, I’m using my new “VanessasValentine” font in a very old version of PaintShop Pro.

Now you know all about downloading, installing, previewing and using fonts on Windows 10. 

Have fun!



Want more tips, tricks, and information?

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Subscribe to our free InfoAve Daily newsletter.

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BrainBashers

This week I decided that I would let EB loose to find a good Cloudeight Site Pick.  And you know what that means? It means a time-wasting, but fun-filled website.  Anyway, moving right along…

Here’s what the site’s developers have to say about their collection of brain-teasing fun things to do on a day when you’ve got nothing else to do. It seems EB has far too many of those kinds of days. It’s no wonder we’re going broke!

"BrainBashers™ is a collection of brain teasers, puzzles, riddles and optical illusions.

There is a wide selection of things to do every single day, so BrainBashers™ is the place to spend a long, boring Sunday using your brain.

Puzzles Illusions Fun Stuff Logic Puzzles Today @ BrainBashers

BrainBashers™ also has other brain training delights such as mazes, logic puzzles, Sudoku & other Japanese-type puzzles, stereograms, fractals, and lots of other fun stuff!

There is so much to do you could be here for days – take a look at the Site Map to see a list.

The Button was last clicked 14 seconds ago..."

[*The following items came from today’s BrainBasher’s front page.]

Daily Puzzle

Starting with BALL, change one letter at a time until you have the word HEAD.

Each change leaves the other letters in their original places and must result in a proper word.

What is the minimum number of steps required to achieve this change?

Daily Word

SOLILOQUY

(drama) The act of a character speaking to themselves so as to reveal their thoughts to the audience.

A literary discourse written as a conversation of the author with themselves

Copyright © Wiktionary – WOTD – CC BY-SA 3.0

Here’s a screenshot of BrainBashers’ home page.

BrainBashers does not ask or require any personal information. No registration is required. BrainBashers is free to use.

Don’t blame us if you go to this Cloudeight Site Pick and while away the hours. We are not responsible for any domestic squabbles that may result.

OK now, are you ready to visit our Site of the Week – BrainBashers? I thought so. Have fun!





VERSION 8.43 NOW AVAILABLE!

If you purchased or renewed Reg Organizer through Cloudeight within the last 12 months, you're entitled to a free version upgrade to Reg Organizer 8.43.

Save $14 on Reg Organizer right now!

Reg Organizer - A Swiss Army Knife of Windows Tools - Works Great on Windows 10!

I’m Superficially Substantial

There are times in your life when you have to step back and look at things in a reflective yet critical way. When you look at where you’ve been, where you are and where you are going, you might see things you don’t want to see.

I’m pretty sure we all see life that way.

When I was younger and deciding on what I wanted to do with my life, it never occurred to me that there would be many opportunities to revise and refine goals and to change directions. I wanted it all planned out so that, what? I would not have to go through planning again. I couldn’t know when I was 23 what I would know at 38 or 50. You can’t know what the future holds because there will always be things influencing and directing and misdirecting your life. It may be the loss of a job or the loss of a loved one. It may be a sudden unexpected illness or some personal tragedy that you couldn’t foresee that turns your life upside down and forces you down an unknown path, full of dangers, problems, and opportunities.

When I was younger it was money and success that seemed to me to be the most important goals. Acquiring “things”...

Please read the rest of this essay here.

Whether you live in the USA, Canada or Australia, when you shop Amazon using our links you’ll get great products at great prices, and you will be helping us too! For every purchase you make using our Amazon affiliate links, we make a small commission. If you shop at Amazon, we hope you’ll use our Amazon affiliate links. It won’t cost you a penny more, but it will help us a great deal! All you need to do to help us is use the following link whenever you shop Amazon – for anything.

https://amzn.to/32zhiIo

That link goes to the same Amazon site you’d see if you went to www.amazon.com, but when you use our link, we’ll get a small commission on anything you buy from Amazon. It’s another way you can help us and it won’t cost you a penny more. And you’ll get the same great Amazon prices, sale prices, and promo prices you always get.

So the next time you shop Amazon, use our special affiliate link and bookmark the Amazon page once you get there.  Then use that bookmark whenever you shop Amazon!

Thanks so much for helping us!

What's your Uptime?

Uptime is when it's time to have a Coke and you decide to have 7-Up. However, be careful, both contain HFCS (high-fructose corn syrup). Oh, wrong newsletter again. That's why I'd have a beer instead. Anyway...

Uptime is how long Windows has been running since your last restart. Or, more broadly, how long your computer has been "up and running". So, if it's been a while since you rebooted or restarted your computer you might be interested in seeing what your "uptime" is, right? Sure! Here's how you do it:

Right-click on the taskbar
Click Task Manager
In Task Manager click on the "Performance" tab at the top.
Look down near the bottom and you'll see your Uptime. Microsoft spells it Up time. Same thing...



As you can see it's only been 17 hours (and 6 seconds) since I restarted my PC. What's your Uptime?

PS: There are a lot of different ways to open Task Manager here are 5 more ways you can start it...

1. CTRL+SHIFT+ESC
2. Windows Key + X then click Task Manager
3. Right-click the Start button and click Task Manager
4. CTRL+ALT+DELETE then choose Task Manager from the menu that appears
5. Type TASK MANAGER in Taskbar search and press Enter


 

WE WILL CONTINUE TO  OFFER THIS SERVICE FOR A LIMITED TIME

Microsoft ended support for Windows 7 on January 14, 2020. Using Windows 7 after that date may put your computer at risk as Microsoft will no longer be releasing security updates and fixes for it. Now's the time to upgrade to Windows 10!

Whether you upgrade your Windows 7 to Windows 10 (still free) or buy a new Windows 10 computer, we can make you feel right at home on Windows 10 with our Windows Transformation service. We can make your Windows 10 look and work much more like Windows 7.

With our Windows 10 Transformation service, we can make your Windows 10 computer look and work more like Windows 7! With our transformation service we will:

1. Assist you with the upgrade to Windows 10.
   ~ After the update has completed, we will:
2. Change the start menu to look like Windows 7 classic style and include your favorite programs
3. Change your taskbar and start menu colors to your preferences
4. Add an authentic Windows 7 start button
5. Add Windows 7 Wallpaper (if desired)
6. Change Windows 10 File Explorer so it works more like Windows 7's Windows Explorer
7. Add My Computer -- and other familiar Windows 7 icons --  to your desktop (if desired).
8. The Windows 10 Transformation service key never expires it's good until you use it.  So get yours now!

Get more information or purchase your "Transformation" now.



Sales of the following products and services help support our newsletters, websites, and free computer help services we provide.

Cloudeight Direct Computer Care: Single Keys, SeniorPass or Season Tickets - always a great deal. Cloudeight Direct Computer Care is like having PC insurance. Get more information here.

Emsisoft Anti-Malware:  Emsisoft is the only Cloudeight endorsed and recommend Windows security program. It provides users with a complete antivirus, antimalware, anti-ransomware, anti-PUPs solution. We offer single Emsisoft licenses and multi-computer licenses at discount prices. Also, we offer our exclusive Emsisoft with Cloudeight installation & setup. Get more information here.

Thunderbird Email Setup: Thunderbird is a great email program that you can use with your Gmail and Outlook.com (Hotmail) webmail accounts as well as with your Internet provider's email. We'll set it up correctly you. Our set up includes configuring up to 3 email accounts and setting up Thunderbird to use stationery (if desired). Our Thunderbird Email Setup Service is always a great deal. For more information visit this page.

Reg Organizer 8.30: Reg Organizer is the Swiss Army Knife of Windows tools. It's far more than just a registry optimizer and cleaner... it's a Windows all-in-one toolkit. Reg Organizer helps you keep your computer in tip-top shape and helps you solve annoying Windows problems. Reg Organizer works great with Windows 10! Get more information about Reg Organizer (and get our special discount prices) here.

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Darcy & TC
Cloudeight InfoAve Premium - Issue  #852
Volume 17 Number 16
February 7, 2020

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