Includes "Anytime Repair" with Our Unattended Support Feature!

SeniorPass: A Great Deal for Our Friends 60 and Older!

With our Cloudeight Direct Computer Care SeniorPass, our friends age 60 and older get one full year of unlimited computer care and repair for one low price. With our SeniorPass you'll get the best computer care anywhere - any time you need it!

SeniorPass is valid for unlimited computer care & repair sessions for one full year starting with the first time you use it. The clock does not start ticking until you use your SeniorPass for the first time. A great deal!

Having SeniorPass is just like having insurance for your computer. You'll get one full year of computer care and get help with almost any computer problem whenever you need it. We're here to help you.

Computer care & repair for one full year just $99!  Check out our SeniorPass offer right now!

Get your SeniorPass and/or get more information here. 

A comment from Barb
Thanks to a very special lady who has again fixed up the mess I made of Thunderbird. Darcy does a great job every time, and Senior Pass offers an easy way to pay for it. You don't even have to be there, you return to a messed-up computer and find it as good as new. Thank you Darcy, and I also need to thank TC for all the times he has answered my queries. Best wishes to both of you. Barb.

A comment from David B.
Yesterday Darcy set up Thunderbird and Gmail on my computer. She was extremely helpful and patient as my computer expertise is lacking. The speed at which her fingers worked would have shamed Liberace and I was mesmerized watching as she worked. Thank you Darcy, and thank you Thundercloud for educating me over the years about the mysteries of computing.

A comment from Kay
Hi Darcy and TC. This is a heartfelt thank you to you both: TC for setting everything up ready for the magic fingered Darcy to do her ‘amazing magic’. I have been with you almost since you started and you have ‘saved my bacon’ a few times now over the years. You are appreciated no end. Thank you and God Bless you both. Kiwi Katydid.

A comment from Margie
A thank you to TC for finding the problem with my Windows 10 computer and bringing it back up to speed. It was running very slowly and TC quickly found the culprit and fixed it for me. I have been with Cloudeight for many years and always found them to be trustworthy, caring and professional. I'm a senior citizen and I'm very grateful to have TC and Darcy to turn to when I need help with something. Their prices are very fair their computer service is the best. Thanks again, TC. Margie.

A big Cloudeight "Thank you!" to Barb, David, Kay, Margie and everyone who took time out to write to us, share a comment and/or share us on Facebook! We appreciate your kind words and your support very much! EB & TC. 

Your Purchase Helps Us!
When you purchase any Cloudeight Direct Computer Care Service, you get the best computer care and repair, at the lowest possible price. Plus, each Cloudeight Direct Computer Care service you purchase goes a long way in helping to support our small business.

Your computer fixed - while you watch!
With our Cloudeight Computer Care, we'll fix your computer while you watch. You'll be getting the best computer repair service available, at the best price, from people you trust. Our Cloudeight Direct Computer Care single repair keys are a great deal. They are good until you use them.

For more information see our Cloudeight Direct Computer Care home page!

David N. wants to know why his "My Documents" folder on Windows 10 is inaccessible
I have a situation I do not understand – when I open ‘My Computer’ and scroll down to ‘My Documents’ – it says ‘access is denied’! Now, when I scroll down further to a second ‘My Computer’, and again scroll down to ‘Documents" and this opens properly to my list? Will you straighten this out for me, and possibly let me know what has caused this?

Thanks and Best regards, David.

Our answer
Hi David. "My Documents" only appears on computers that were upgraded to Windows 10 from a previous version of Windows. It does not exist on Windows 10. If you upgraded from a previous version of Windows, the files that were in "My Documents" on that version of Windows will be in your Windows 10 Documents folder (C:\Users\Your User Name\Documents). If you're logged into your user account, the Documents folder is available from the Quick Access menu as well as from File Explorer.

You cannot delete, modify, rename, or change the "My Documents" folder on Windows 10. It's an inaccessible leftover - what we call a dinosaur. The "My Documents" folder will not appear on computers that were purchased with Windows 10 installed or if you clean install Windows 10 - but I really don't think you'd want to do clean install Windows 10 just to get rid of the "My Documents" folder. My suggestion is just to ignore it. Assuming you don't want to clean-install Windows 10, that folder will be with you as long as you have that computer.

And also keep in mind that there are no files in the "My Documents" folder in Windows 10.

I hope this helps you, David.
---------------
David wrote back: "Thanks TC – I don’t know what some of us ‘old-timers’ would do without your knowledgeable input!"

Kathy has questions about stationery in Thunderbird & Windows 7
You have helped me so many times and I thank you so much. I have two questions this time. When they updated my Thunderbird email program, the Outlook stationary addon went missing. Can't we use your stationery anymore in the new version of Thunderbird? Also, I'm still running Windows 7 on my old desktop. I thought Microsoft wasn't going to keep updating their virus program. I get a new update almost everyday for their Microsoft Security Essentials. I did put the free version of Avast on my Windows 7 desktop, to play safe. Thank you so much for all your help threw the years. I wound hate to have to take out the Thunderbird email program. If I can't use your stationery, why keep it. Thank you, Kathy

Our answer
Hi Kathy. Thanks for your nice comments.

With the latest Thunderbird updates, the developer of the stationery add-on for Thunderbird has not updated it to be compatible with the latest version of Thunderbird. The last time this happened, the developer took several months to update the add-on, but I have no way of knowing if he/she will continue to update the add-on or not.

Microsoft Security Essentials was replaced by Windows Defender in Windows 10. That being said, an antivirus program is not going to protect you should a new security vulnerability or software bug in Windows 7 be uncovered/discovered by hackers. Microsoft is no longer releasing security patches or bug fixes for Windows 7 as it is now an unsupported operating system. As time passes, this will make a Windows 7 computer increasingly vulnerable to security exploits and concerted hacking attacks regardless of the antivirus software you are using.

One more thing, Avast, in our opinion borders on malware/scamware. The company was recently caught collecting user data and selling it (see this article). Also, Avast bundles useless software including a search engine and a browser hijacker. If you're not careful when installing Avast, these useless programs and PUPs will be installed also.

Uwe wants to know if using Cloudflare's VPN service will affect his VPN services
Hello Folks... Regarding your article about the "Cloudflare’s Free 1.1.1.1 DNS Service" (see our article here). Can I use the proxy server option in Epic, or the CyberGhost proxy in Chrome instead of Cloudflare? Please advise. Thanks, Uwe.

Our answer
Hi Uwe. Your DNS server settings do not affect VPN services at all. VPN services at all. You can use any working set of DSN servers such as Cloudflare's 1.1.1.1 DNS, Google Public DNS, etc. and still use any VPN service you choose.

We answer more of your questions from the past week here!

Important news!

How to Prevent File Explorer from Changing Folder  Views
Windows 10 (all supported versions)

It's always frustrating when File Explorer switches your preferred way of viewing folders. For example, if you like to view your pictures folders in "Extra large icon" view or "Large icon view" Windows cannot seem to remember your preferred view from one folder to the next.. Here's how to fix that so your folder views are consistent.

Open a folder where you have the view set the way you want it.

Click on "View' then "Options" and "Change folder and search options"

See the screenshot below: 

In the "Folder Options" dialog that opens, click on "View". Then under "You can apply this view (such as Details or Icons) to all folders of this type" click "Apply to Folders".  A dialog will appear confirming you want all folders of this type to match this folder's settings... click "Yes".

And that's all there is to it. Keep in mind after a Windows 10 Upgrade you may have to do this all over again.



Three Handy Tips for Chrome
A tip for everyone using Chrome (Some of these tips work with other browsers too)

Google Chrome is currently the world's most popular browser. If you are one of the many who use Chrome, we think you'll find these three tips very useful. But even if you don't use Chrome, one or more of these tricks might work with the browser you use.

1. Show recently viewed pages with a click - Did you know you can show a list of recently visited pages from the current tab? You can. All you have to do is right-click on the “Back” button and you’ll see a list of recently visited pages. And as illogical as it sounds, this also works with the “Forward” button too. This works in Firefox too.

2. Drag-a-tab - Did you know that Chrome lets you detach a tab and open it in a new window? It does! All you have to do is drag the tab outside the active window. And you can also add it back to the original windows too. Just drag it back and drop it. You can also rearrange the order of the open tabs on Chrome. This works in Firefox as well.

3. Drag your downloads - When you download a program using Chrome, you will see it on Chrome’s status bar (the bar along the bottom of the browser window). Did you know you can drag that download tab out of Chrome to your desktop or any folder on your computer? Also, you’ll note at the far right edge of the download tab (which shows the file name) you’ll see a little down-arrow. If you click that arrow you’ll get options such as “Show in folder”. “Run”, “Always open files of this type” and “Cancel”.

And remember... If you don't use Chrome, there's a good chance that one or more of these tips will work on other browsers too - don't be afraid to try them with Firefox, Opera, or Microsoft Edge.

How Much Data Do You Use?
Windows 10 (version 1809 and newer)

Here’s a tip that you’ll find interesting if you’ve ever wondered how much bandwidth you use and what programs are using it. This is just an FYI tip. However, if you’re on a metered connection (your ISP charges for bandwidth or limits your bandwidth) or you’re using limited mobile data, this tip can help you save money by making sure you stay under your limit.  And you’ll be able to see what programs are using up the most bandwidth.

Right-click on the Start button, click Settings, and then Network & Internet.

When Network & Internet settings opens, under Status, click on “Data usage”.

When you click on Data usage, you’ll see an overview based on your connection.  If you use more than one type of connection, you can choose the other connections here.

If you have a data cap or limit, click “Enter limit” and Windows will remind you when you’re approaching your data limit.

You’ll also see a complete list of all the programs & apps that are using data and how much data they’re using. In the screenshot above, you can see a truncated version of the apps using the most data on my computer. As you can see, the Chrome browser is using the most data on my PC and the program we use to help folks with our Cloudeight Direct Computer Care Service is using the second most data.

The data usage is upgraded automatically and continually. It resets at the end of each month.  You always have an up-to-date view of your data usage, as well as what programs are using the most bandwidth. If you choose, you can reset your data usage at any time. Just scroll to the bottom of the list of programs and apps and click on “Reset usage stats”.

Whether you’re just curious about how much data you’re using, or you want to see what programs are using the most data, or if you have limited bandwidth and you need to keep track of data usage so you don’t go over your limit, now you know where to look.

 

Problems Booting Windows 10? Try This Simple Tip
Windows 10 (all supported versions)

Here’s an easy tip you can use if you have problems starting Windows 10. This tip will also come in handy if you ever need to access the Windows 10 advanced boot menu and use the Windows 10 Troubleshooting tools, System Restore, System Reset, Command Prompt and other Windows 10 tools that can help you get your PC back on the road – so to speak.

So if you have trouble starting your Windows 10 computer – or you if want to boot to the Advanced Boot Menu, do this:

Hold down the SHIFT key and restart your computer as you normally would. Continue holding down the SHIFT key until the Advanced boot menu appears on your screen.

If you’re having problems starting your PC you’ll want to click on “Troubleshoot”. From there you’ll be able to access System Restore, Reset, Command Prompt and other Windows tools you can use to sort out the problems plaguing your PC and get Windows 10 up and running again.

If you want to practice booting to the Advanced Boot Options Menu, just restart the computer while holding down the SHIFT key. When you get to the Advanced Boot Menu, just click “Continue” to boot into Windows normally.

Want more tips, tricks, and information?

We have thousands of Windows tips, tricks and more on our InfoAve web site.

Subscribe to our free InfoAve Daily newsletter.

Your Purchase Helps Us!
When you purchase any Cloudeight Direct Computer Care Service, you get the best computer care and repair, at the lowest possible price. Plus, each Cloudeight Direct Computer Care service you purchase goes a long way in helping to support our small business.

Your computer fixed - while you watch!
With our Cloudeight Computer Care, we'll fix your computer while you watch. You'll be getting the best computer repair service available, at the best price, from people you trust. Our Cloudeight Direct Computer Care single repair keys are a great deal. They are good until you use them.

For more information see our Cloudeight Direct Computer Care home page!

DoNotPay

This is one of the very few of our site picks and/or freeware picks we have not fully tested. There are just too many services available from this site that we do not have the time or need to test them.

The first thing you’ll probably notice is that DoNotPay is an app for Apple iPhone. But do not despair, anyone who has a credit card and a cell phone can sign up. If you’re not an Apple iPhone user you’ll be missing the convenience of having a smartphone app and some of the other features of the Apple iPhone app that are not available via the DoNotPay Web Portal.

And finally, before I get into the Kibbles & Bits of this, I want to point out that neither one of us are attorneys, not even close. As for the legality of DoNotPay, if you’re a doubting Thomas, call your attorney, they get paid to give you legal advice. We don’t get paid much for anything, and nothing for picking Cloudeight site picks. So nothing in this article should be construed as legal advice or us guiding you into doing something you don’t want to do. When it comes to DoNotPay as a site pick, our primary goal is to inform you and let you know what it is and potentially what you can do with it.

Free trials 

Every time you sign up for a free trial you expect you’ll end of paying for it because you like it or you’ll forget to cancel when the free trial is over and your credit or debit card will get zapped for the price of the product or service or for a full month of a subscription if you are trying a video streaming service like Netflix, Hulu, CBS All Access. Either way, you end up paying for the free trial.

Yes. You can call your credit card company and tell them you forgot to cancel after the free trial, but you may as well save your time. Besides that – why should a free trial be opt-out, why shouldn’t it be opt-in? In other words, when the trial is over your trial subscription should be canceled automatically and if you want to buy the subscription you should be able to opt into it. But that’s not how it works. If you don’t cancel before the trial ends, you get charged for a month of service. Welcome to “How Rich People Get Rich 101”.

I don’t know how you do things, but I have signed up for free trials and forgotten I did and ended up paying for something I didn’t use. The only way I find out these things is to pore over my credit card statements and find these subscription charges for services I forgot about.

When you sign up for DoNotPay (Apple app or not) you’ll be able to generate a Free Trial Card. A Free Trial Card is a virtual credit card that you can use to sign up for free trials of any service and do so anonymously. You can try any service you want, and generate a DoNotPay Free Trial Card (virtual credit card) instead of using your real credit card.

So, when the free trial ends, the DoNotPay Free Trial Card automatically declines to be charged, thus ending your free trial.

Why would you want to do this? Well… you don’t have to remember to do anything or cancel anything. DoNotPay automatically sends you an email when you sign up for a trial service and another when the trial ends. It’s nice to get the email at the end of a trial just in case you want to transform the trial subscription into a full paid subscription. If you do decide to convert your trial subscription to a full subscription, you’ll need to update your payment information with your real information and your credit card number. and – in most cases – give up your real name and address.

I signed up for DoNotPay via the DoNotPay Web Portal. I wanted to try a trial subscription to CBS All Access. I generated a DoNotPay virtual credit card that comes complete with the credit card number, CVV number (the 3 digit number on the back of any credit card), expiry date and zip code (not mine). Along with the virtual credit card came the following instructions:

Card Details
The DoNotPay card cancels your subscriptions for you. It will automatically approve on “free trial” or billing pages, but never approve subscription (or other) charges.

Never Ever Pay
We are so sure it works that you are not responsible for any charges made on the card. You can just go crazy and we will never ask you to pay.

How To Use Card
You can use any name or address when prompted. However, make sure the card number, expiration date, and zip code matches the information on the card.

That’s it. I tried a streaming service called CBS All Access. I received an email from DoNotPay when I signed up and one when the trial was over. Zap!  My subscription ended. I wanted to see “Star Trek Picard”

Is this legal? Who knows? I’m not an attorney. DoNotPay has been featured on many major U.S. TV networks, and newspapers and by the BBC. You’re right – they are not lawyers either – but they have lawyers and we don’t. DoNotPay was founded 5 years ago and they are growing.

We’re just here to tell you about DoNotPay – you have to decide whether you want to use it. We want you to be aware of it – if you don’t hear about it from us, you’re bound to hear about it from someone else.

Other stuff

DoNotPay offers quite a lineup of services, here are a few of them.

Above: Teach RoboCallers a lesson. But if you want our advice the best policy is to hang up on these miscreants.

Some screenshots removed to fit our newsletter. You can see them all here.

Please remember… we have not tested most of the services on this site. Visit the site, see what they offer, then use your discretion.  We just wanted you to know about DoNotPay and what the services they offer might be able to do for you.

Learn more about DoNotPay here. 

And please read DoNotPay’s privacy policy here.

If you purchased or renewed Reg Organizer through Cloudeight within the last 12 months, you're entitled to a free version upgrade to Reg Organizer 8.43.

Save $14 on Reg Organizer right now!

Reg Organizer - A Swiss Army Knife of Windows Tools - Works Great on Windows 10!

This Could Be the Last Time 

“Well this could be the last time
This could be the last time
Maybe the last time
I don’t know…” (Mick Jagger/Keith Richards “The Last Time”)

It was the 49th anniversary of my grandfather’s death yesterday. It hardly seems that long – there’s rarely a day that passes when I don’t think of him. You know, thinking back, I can’t remember the last words I said to him or the last words he said to me, but I do remember I made him pancakes the night he died. He had not been eating well and he said pancakes sounded good. I made him some pancakes, but he hardly touched them.

Later that evening – and it seems to me it was around 6:30 – went in to take a bath and collapsed on the floor. I didn’t know as he walked away to the bathroom that it was the last time I’d ever see him alive. The next time I saw him he was dead and my world was never the same again.

It crossed my mind yesterday, that I’ve lived twice as long without him in my life as I did with him in my life- that is if you count the number of days he was physically in this world. But he’s been with me every day, every one of those 17,898 days since that day he walked into the bathroom to take a bath and died before he ever could.

We live each day as if we have unlimited days, but we all know that’s not true. I don’t remember the last words I said to my grandkids the last time I saw them. I don’t remember the last words I said to my kids the last time we talked.

I don’t remember what I said to my best friend David the last time we talked. But I know now it was the last time we’ll ever talk. David passed away

Please read the rest of this essay here.

Important news!

To Tell the Truth

Not many of us want to give out information to sites on the Web. We think by now, we're all a little gun shy when it comes to answering questions like:

"What was the name of your first school?"

"Where did you mean your spouse?"

"What was your first phone number?"

"In what city did you get married?"

"What model was your first car?"

"Where was your grandmother's maiden name?"

"Where was your father born?"

When you sign up for an online account sometimes the site will ask you security questions, that they can ask you down the road to prove the person logging in to the site is really you. It's really a good thing. It protects you. Not many hackers would know your grandmother's maiden name was Ramsey. Or that your father was born in Bleakmold, Kanas. So, if you have your user name and your password and the answer to your security question at the ready, you'll be able to log into your account.

But what happens is, there's always a part of us that doesn't want to give out this kind of information, so instead of saying grandmother's maiden name was Ramsey, you said it was Pocahontas. It's cute and clever, but what if a couple of years from now you want to log into your bank account and the bank asks you to answer your security question. Are you going to remember you fibbed and said her maiden name as Pocahontas? Nah. You won't remember. And if you don't remember you will go through a lot of hassle trying to get into your account.

So, our Back to Basics tip of the day is to always tell the truth when setting up an account that asks you to set security questions. They are generally for your own good and they do a good job of keeping hackers with stolen passwords from accessing your account(s).

"If you tell the truth, you don't have to remember anything." - Mark Twain

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We hope you have enjoyed this issue of InfoAve Premium. Thanks so much for your support and for being a Premium subscriber.

Have a great weekend.

Darcy & TC
Cloudeight InfoAve Premium - Issue #855
Volume 17 Number 19
February 28, 2020

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