Thanks to your gifts, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, provide you with the knowledge you need to navigate the Web safely, provide you with suggestions for safe, free software and websites, and help you get more out of your PC.

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Paul has a problem that occurs on Windows 10 startup
Hi TC/Darcy. Can you show me step by step how to get rid of a window that pops up on my screen every time I turn on my computer or restart it? I don't what I did to make this happen. This is what appears:

Windows cannot find C:\program
Files\WindowsApps\21090PaddyXu.QuickLook_3.6.10.0_neutral_egxr34yet...\QuickLook.exe'.

Thanks loads, Paul.

Our answer
Hi Paul. First, QuickLook is a legitimate program. Apparently, you tried to uninstall it, or something went wrong with the program.

To fix your problem you'll need to remove QuickLook from the Windows 10 startup programs. You can do this by going to Settings > Apps > Startups, or by opening Task Manager and clicking on the Startup tab. Look for QuickLook and turn off the switch by it in Settings > Apps > Startup or right-click on QuickLook in Task Manager > Startup and choose "Disable".

If you can't find it in either of the above, let me know.
-------
Paul wrote back: "Thank you again. I was able to do it. Peace and Love. Paul."



Deb wants to know why Google says her email is not secure
Good Afternoon, TC/Darcy. Google keeps sending me (on occasion) an email saying, "Help strengthen the security of your Google Account". Upon opening their email it prompts me to "Turn off less secure access" and that my personal information is vulnerable because I am allowing apps and devices to access my account in a less secure way".

I am using Thunderbird to download my email as I loathe going to Gmail online to read my mail. I am using the latest version of Thunderbird, so why is Google telling me it is not safe to allow this app to access my email account? I'm annoyed by these messages from them. Is it safe to ignore these warnings? Surely Thunderbird is safe, right?

Thanks for your advice. Debb.

Our answer
Hi Debb. If you turn off "less secure apps", you will not be allowed to use an email program. So, leave that as it is.

"Less secure" is really not the best wording; by allowing it you are able to view mail on an external email program or app, but they refer to that as less secure vs. only getting mail at Gmail.com . As long as you trust the app/device, you are fine. The same goes for checking email on a phone... you have to allow "Less secure apps" as well.
------
Debb wrote back: "Hi Darcy. That cleared things up perfectly. I figured that was what was going on, but they should really change their wording, IMHO... Thanks for all you do, Debb."

Jane lost DuckDuckGo and her ad blocker
I can't install DuckDuckGo. I didn't mean to delete it. When I tried to reinstall it, I could not do it.

I also had an extension to stop ads that I have lost. Please help! You have helped me so much since I found your site in the late 90"s. Jane.

Our answer
Hi Jane. Thanks for your nice comments and your support.

DuckDuckGo does not install. You can make it your default search engine and the default search from your browser's address bar. If you go to https://duckduckgo.com/ you'll see a button on the page that says "Add to Chrome", or "Add to Firefox" or "Add to Edge", etc. depending on what browser you're using at that time.

I don't know what extension you were using to block advertisements. The two we recommend are Privacy Badger and uBlock Origin.

You can learn more about and or install Privacy Badger from https://privacybadger.org/

You can learn more about and/or install uBlock Origin for Chrome here. Or for Firefox here. Or for Microsoft Edge here.

We hope this helps you, Jane.



Bev wants to know how to remove McAfee from a new laptop
How do I safely uninstall McAfee from a new laptop? Thank you, Bev.

Our answer
Hi Bev. The best way to remove McAfee is to use the McAfee removal tool.

It just so happens we compiled a list of antivirus program removal tools and I just checked and the link to McAfee's removal tool is correct and working. Just click on "McAfee" in the list on the following page.

https://www.thundercloud.net/infoave/new/a-comprehensive-list-of-antivirus-uninstallers/

I hope this helps you.

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Judy has a problem with a Windows update
I'm sorry to bother you as I know you get many questions. I have been a subscriber since the early days and, largely thanks to your tips and information through the years, I gained the confidence and foundation to research, troubleshoot, and solve 99.9% of issues that confront me, so I have seldom needed to ask advice. Again, you get much of the credit for that! This issue, however, has me stumped (or maybe I'm just getting tired of spending hours searching for solutions).

In Settings, Windows Update has the following message:

"Error Encountered: Last checked: Today 5:18 AM. There were some problems downloading updates, but we'll try again later. If you keep seeing this, try searching the web or contacting support for help. This error code might help: (0x80096004)"

This has been the status of Windows Update for at least two weeks. It happened before several weeks ago on both my PC and laptop, but I don't remember what I did to fix it since I just followed some instructions from the Internet.

The message above is on a 6-yr.-old Dell AIO Inspiron 5348 64-bit running Version 2004. I have searched the web, and searched, and searched (you get the idea). Most suggested solutions are complicated and involve numerous time-consuming steps. In my experience, following such steps has frequently been a waste of time. Just wondering if by some lucky happenstance you have a quick and easy permanent solution, or explanation of why this is happening.

In the old days of XP, I had a good handle on things and, if something needed attention, it was usually relatively simple to Google and find a working solution. Since Windows 10 (for me, 6 years), it is ten times more complicated and time-consuming to find answers because things change constantly making yesterday's solution void.

I appreciate any help you can offer. I don't know where else to turn. I'm a widow living alone and have NO immediately family so no children, grandchildren, nephews, and nieces, etc. to call on for computer "expertise." As so many of readers point out, I know I can trust you.  Thanks so much.

Our answer
Hi Judy. Thanks so much for your nice comments.

Windows 10 October 2020 Update (version 20H2) was released on October 20, 2020. You might want to update to that version. Since you're running Windows 10 version 2004 it should be a quick and easy update. Hopefully, that will install for you and fix your problem. You might want to go to this page and click the "Update now" button rather than updating via Windows Update.

If you don't want to try that, then try running the Windows 10 Update Troubleshooter here.

If that does not work for you,, read our article here about how to reset Windows Update using the Windows Update Tool from Microsoft.

Sadly, there are no methods that I know of that will permanently fix Windows 10 update problems. Windows Update problems are far too common.

Bernie has three questions...
I have three questions:

1. For months, I have been checking up on my start-up programs (Windows Key + R). Today, when I tried it, I entered the WMIC, but the result was: wmic:root\cli> Not what I expected to see.

2. I've been enduring an increasing volume of crap in my Gmail Spam folder. I've tried using the Gmail filter process you've furnished in the past with mixed results. This time, not only have not been able to block a single item, I've been faced with a blizzard of variations on the ones I've tried to block. It seems clear to me that some way or another, the rascals have managed to defeat the Gmail filtering system. Are there any others?

3. I need to renew my license for Reg. Organizer.

Blessings, Bernie

Our answer
Hi Bernie.

1. The best way to check your startup programs is to go Settings > Apps > Startups. For a more thorough view use a program like Reg Organizer (paid) or HiBit Uninstaller (free).

2. I'm not sure why more email in your spam folder is a bad thing unless you're saying that the mail in your spam folder belongs in your inbox. Keep in mind. blocking single spam email is futile because spammers use fake, forged, or stolen "from" addresses to send spam. The more spam in your spam folder means less spam in your inbox. And if all that spam really is unwanted email, that is a good thing.

3. You can renew Reg Organizer by going to https://thundercloud.net/ro/. You'll see the renewal button at the bottom of the page.

Marjorie has a new computer with two internal hard drives.
I purchased a new HP computer. I don't know why it was built like this. It is over a month old so I cannot send it back.

I ordered a 2 TB hard drive and had no idea that there were 2 hard drives in it. So, the small 256GB hard drive has the OS on it and everything else.

The large 2TB hard drive is blank. Why this is like this is a mystery to me. I want to know if I can have just one 2TB hard drive with everything on it like all my programs, the OS., pictures, documents etc. This small hard drive will never hold all my programs and everything else I want to transfer here from my old computer.

How do I change this? I sure would appreciate an answer. HP has terrible tech support and will not help me with this at all.

Our answer
Hi Marjorie. I am guessing you have a 256 GB SSD (Solid State Drive) and a 2 TB HDD (standard hard drive). With Windows running on the SSD it should perform better as SSDs are faster than standard hard drives (HDD).

I recommend that you move your Pictures folder and your Documents folder to the 2 TB drive. Once you move them - correctly - they will work like they do now and you'll never know they're on your 2TB drive.

You can move any or all of the following folders to your 2 TB drive: Documents, Pictures, Music, Video, and Downloads folders. You can move them all the same way. We're going to use Documents as an example.

1. Open File Explorer (Windows key + E) and right-click on "Documents' and then click on "Properties".
2. At the top of the Properties window you'll see a tab labeled "Location". Click on "Location".
3. Under "You can change where files in this folder are stored to another place...",
4. Type the destination location in the box as a file path. If you're 2 TB Drive is the "D" drive type D:\Documents (you don't need Users\Username)
5. Click the "Move" button.



You can do the same things with the Pictures, Music, Video and Download folders. For most users Documents and Pictures folders can become quite large, so these two folders you'll want to move. You can restore the location back to default by right-clicking on the folder, clicking the Location tab and then clicking "Restore Default"

On my computer, Windows + Program files (x86) and Program files - together take up less than 50 GB. And I have a lot of programs installed.

You can choose to install programs on your 2TB hard drive if you like- you'll have to choose "Advanced install" if/when available. If it were me, I would install them to you 256 GB SSD - I have a ton of programs installed and the total space used on my hard drive is about 200 GB. And that includes Pictures, Documents, Music, etc.

I don't recommend you change the configuration of your computer. I would put the 2 TB drive to work storing your Pictures, Documents, Music, etc. folders, and that should leave you with plenty of room on your 256 GB SSD for Windows and installed programs.

I hope this gives you some ideas and helps you, Marjorie.

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How to Sign Out of Windows 10
Windows 10 (all versions)

We’ve had several people ask how to sign out of Windows 10. It’s very easy to do, but if you don’t know where to look it can be frustrating.

Before we get to the gist of signing out of Windows 10, we’ll tell you why signing out can save you time. Instead of shutting down at the end of the day, you can sign out of your account. It will make for a much quicker start to your day when all you have to do it log in instead of starting up your computer. Also, some software installations tell you to “sign out” or “restart” after installation. If a program installation gives you that choice, you’ll save time by signing out rather than restarting your PC.

So now on with the show.

Most of the time, to restart Windows, you’ll click the Start button and click “Restart” (or “Update and Restart” if you have Windows updates pending). But, as you can see, clicking “Start” “Power options” does not give you the option to sign out. See?

The default options are “Sleep”, “Shut down” (or “Update & shut down” if you have updates pending) or “Update” (or “Update and restart if you have updates pending). There is no “Sign out” on that menu.

Here’s a quick and easy way to get to the Sign Out option without jumping through hoops.

Right-click on the start button, click (or hover over) “Shutdown or sign out”:

And then click “Sign out”. That’s it. That’s all you have to do to sign out of Windows 10. 

How to Cancel a Shutdown or Restart
Windows 8.1 and Windows 10 (all versions)

If you’re like most of us you’ve shut down or restarted your computer and forgot to save something. Or you’ve started a restart or shutdown accidentally. If you have, you know what a helpless feeling that can be. It seems once you click “Restart” or “Shutdown” it’s final – there’s no way to stop it. But fortunately, there is a way, but you have to act fast because you only have a few seconds to abort a restart or a shutdown.

Cancel System Restart or Shutdown

To cancel or stop a system shutdown or restart, open Command Prompt or a Run Dialog (Windows Key + R) and type

shutdown /a

then press Enter.

This will cancel the shutdown or restart but only within the time-out period which is only a few seconds.

You may find it easier to create a desktop shortcut to cancel a restart or shutdown. With a shortcut on your desktop, all you have to is click it to cancel the shutdown or restart. But remember, act quickly, because you only have a few seconds.

Create a Cancel Shutdown/Restart Desktop Shortcut

Right-click on an empty area of your desktop and select New > Shortcut.

In the first dialog that appears, type the command:

Make sure you leave a space after exe and before the dash.

Then click “Next” and give the shortcut a descriptive name like Cancel Restart-Shutdown. Then click “Finish”.

If you want to change the icon Windows assigns your shortcut, right-click it, click “Properties, then click “Change icon”.

Want more tips, tricks, and information?

We have thousands of Windows tips, tricks, and more on our InfoAve web site.

Subscribe to our free InfoAve Daily newsletter.

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  How to Avoid Being Scammed 
… And a Cloudeight Site Pick

Did you know that this year scammers will reap $2 billion in ill-gotten revenue? And all those hundreds of millions of dollars come from people just like you and me.

How many times have you seen newspaper articles or TV news reports about scams and scammers but didn’t pay attention because you thought it could never happen to you? But it can. Victims of scammers can be highly intelligent people who just let their guard down for a few seconds… and a few seconds is all it takes for you to be swindled and scammed.

The Holiday Season is fast approaching and with the pandemic still causing illness and death all around the world – more of us than ever will be shopping online this year.

Before we introduce you to our spam-fighting Site Pick, we’re going to show you some of the top subject lines from scam emails to help you identify scam emails before you open them.

Top Email Scam Subject Lines
With the percentage of recipients who take the scam bait.

Password check required immediately (20 percent of recipients clicked on this scam)
Vacation policy update (12 percent)
Branch/corporate reopening schedule (11 percent)
Covid-19 awareness (10 percent)
Coronavirus stimulus checks (10 percent)
List of rescheduled meetings due to Covid-19 (10 percent)
Confidential information on Covid-19 (8 percent)
Covid-19 now airborne increased community transmission (7 percent)
FedEx tracking (6 percent)
Your meeting attendees are waiting! (6 percent)

Other top subject lines from scam emails

Payroll Deduction Form
Required to read or complete: “COVID-19 Safety Policy”
COVID-19 Remote Work Policy Update
Request
Follow up
Urgent/Important
Are you available?
Are you at your desk?
Payment Status

And now our Cloudeight site pick –

ScamSpotter

It’s clear from the numbers that scams are on the rise, so teams at Google and the Cybercrime Support Network are saying enough is enough.

With Google’s help, we are spotting the most common patterns used by scammers and offering practical advice to help you stop them in their tracks.

Scams are always growing and evolving. Take a look at the numbers to see just how pervasive these schemes can be.

$1 BILLION ESTIMATED LOSS IN GIFT CARDS IN 2019

$3,600 LOST TO FRAUD EVERY MINUTE IN 2019

$201 MILLION REPORTED LOSS IN ROMANCE SCAMS IN 2019

Scammers are expected to steal over $2 billion in 2020. We can thwart their efforts with the three golden rules.

#1. Slow it down — Scammers often create a sense of urgency so that they can bypass your better instincts. Take your time and ask questions to avoid being rushed into a bad situation.

WHAT A SCAMMER MIGHT SAY:

You need to act fast. If you don’t make a payment now, we’ll be forced to take legal action against you.

#2. Spot check — Do your research to double-check the details you’re getting. If you get an unexpected phone call, hang up. Then look up the bank, agency or organization that’s supposedly calling and get in touch directly.

WHAT A SCAMMER MIGHT SAY:

This is the IRS calling. We haven’t received your tax payments for four years. That’s a federal crime.

#3. Stop! Don’t send — No reputable person or agency will ever demand payment on the spot. Often, scammers tell you to go buy gift cards—which are meant only to be given as a gift, not as payment under threat. So if you think the payment feels fishy, it probably is.

WHAT A SCAMMER MIGHT SAY:

Please send us EnormoMart GIFT CARDS of $100 or $200 face value. I need 20 of each card.

ScamSpotter also helps you recognize Romance Scams and Online Shopping Scams as well. And while you’re there take the ScamSpotter quiz and see how good you are at spotting scams…

There’s a lot more where that came from - so visit ScamSpotter now – because the best way to protect yourself is knowledge. The more you know about scams and scammers the better the chances are that you’ll never be a victim. Keeping you safe online is our mission!

Common Sense

In 1776, Thomas Paine published his now-famous pamphlet “Common Sense” outlining his arguments for American independence.  Well, this is different from Thomas Paine’s “Common Sense”. My essay has no arguments for American independence – at least I don’t think so.  I sure hope that common sense was more abundant in 1776 than it is now.

Anyway...

I saw a warning label on a stroller the other day, it said: “Warning! Remove child before folding stroller!”.

I’m thinking… really? What kind of person would not remove the child before attempting to fold up the stroller. Are these the same morons who leave small children in hot cars with the windows rolled up and the doors locked?

Has common sense gone the way of the woolly mammoth? Is common sense extinct?  Conspiracy theories abound on social media and it would be hilarious if only so many people didn’t believe such off-the-wall rubbish.

Maybe it’s true… common sense isn’t so common anymore. Well… OK! You talked me into it. I’m going to prove it to you... 

Read the rest of this essay here.

What in the world is a VPN?

VPN is short for Vampires Prowl Nightly. So, if you plan to go out when it's dark, we suggest carry a large cross, a mallet and a big wooden stake. Your best bet is to stay indoors when it's dark, keep a lot of lights on, and lock your doors. If you need to get beer or something, wait until the sun comes up; vampires do not prowl in daylight; they sleep.

No, actually VPN is an acronym for Very Pretty Nurse. EB use to be a nurse, but she was never a VPN ;-)

Nah. We're just kidding you. VPN stands for Virtual Private Networks. Most of you are, right now, connected to the Internet directly. Everything you do online is being logged by your ISP... that means all your searches, all your chats, all your downloads, all your uploads, all your Facebook posts, everything, goes through your ISP. And if they wanted to they could snoop on you, record your activities, sell your search habits and buying preferences, in short they have the capacity to know where you go and what you do on the Internet.

But if you're using a VPN, the only thing your ISP sees is that you're connected to a server somewhere, what happens on the other server, stays on the other server. So think of it as kind of like Las Vegas. Assuming that the VPN server you're connected to encrypts your data and does not keep logs -- no one can track your activities, log your search and buying happens, or snoop on your chats and downloads. That's in theory at least - the NSA probably sees all anyway...but your ISP is not the NSA.

Think of a VPN as a tunnel. Let's say you're in Richmond, Va., USA, and you're using a VPN client like Open VPN. You choose a VPN server in Brussels, Belgium. The VPN client creates a tunnel from your computer to the VPN server in Belgium, and that becomes your Internet connection - your point of entry to the World Wide Web. Sites you visit will see your IP address (which has been changed from your real IP address) and think that you're accessing the Internet from Brussels, Belgium. You may see that the search engine is in French or whatever it is they speak over there in Brussels (German? French? Belgiumese?) And your poor, innocent ISP? All they know is that you are connected to a server in Belgium. All your data is encrypted, leaving your ISP sobbing and whining - and they will move on to someone easier to spy on -- someone more fun than you.

VPNs secure your internet activities and allow you to transfer files, written communications, chats, download files, make online purchases, search and browse the Web more safely and more securely. The only way more secure is to put your files on a flash drive and send it to the other person via FedEx - make sure you mark the package "poisonous snakes". KIDDING! Or you could put the flash drive in your pocket, get in your car and deliver it yourself - don't get stopped for speeding though!

Yes, we are exaggerating to make a point. We're pretty sure that ISPs don't have the manpower to snoop on their customers. But here's a tip - if you have a boyfriend, girlfriend, husband or wife who works for the same ISP as you use to connect to the Internet, and things are not going so well in your relationship, best switch ISPs or use your cellphone's 3G or 4G. Just a bit of advice from the old relationship counselors, EB and TC.

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Emsisoft Anti-Malware:  Emsisoft is the only Cloudeight endorsed and recommended Windows security program. It provides users with a complete antivirus, antimalware, anti-ransomware, anti-PUPs solution. We offer single Emsisoft licenses and multi-computer licenses at discount prices. Also, we offer our exclusive Emsisoft with Cloudeight installation & setup. Get more information here.

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We hope you have enjoyed this issue of Cloudeight InfoAve Weekly. Thanks so much for your support and for being an InfoAve Weekly subscriber.

With hope and prayers, may you and your loved ones stay safe and well.

Your friends at Cloudeight,

Darcy and TC
Cloudeight InfoAve Weekly - Issue #889
Volume 17 Number 52
October 23, 2020
 
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