FAQ (Frequently Asked Questions)
Click from questions below to see the answer

1. When I downloaded the Free Trial Aquarium screensaver why didn't I get my
   Free Full version of Mountain Butterflies?
2. Why does my monitor go blank/black after the screensaver has ran for a while?
3. Why does the screensaver come on, run a few minutes, then go off and I see my wallpaper/desktop again?
4. I am getting a runtime error, debug application error. What is causing this?
5. I installed the trial version of Aquarium II and then once I purchased it, it still shows it is a trial version and a white screen saying to buy it comes up after running about three minutes. What is causing this?
6. How do I change settings of the screensavers?
7. I lost my screensaver when I formatted, system crashed, etc.
8. I get an NSIS error (or file corrupted error); what does this mean?
9. Why doesn't my screensaver come on?

1. When I downloaded the Free Trial Aquarium screensaver why didn't I get my Free Full version of Mountain Butterflies?
   
   You must install the free trial; as soon as you install it, you will be automatically redirected to the download page for the free screensaver (a browser window or a tab will open). Be sure you check tabs if you are using tabbed browsing.
   
   Some computers may be set to not allow new pages to open properly; if you intalled the free Aquarium, and did not get redirected, please contact us by using the support form on the following page: https://thundercloud.net/premium-screensavers/screensavers-support.htm
   
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2. Why does my monitor go blank/black after the screensaver has ran for a while?
   
   Your power settings for your computer have an option to turn off the hard disks, or the monitor, after a set amount of time. You can adjust this setting as follows:
   
   Right click on a blank area of your desktop
   Click Properties
   Choose the Screensaver Tab
   Click the "Power" button
   Adjust the settings for 1) Turn off Monitor, 2) Turn off hard disks, and 3) System Standby. Options are for anywhere from 1 minute to "never"
   
   
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3. Why does the screensaver come on, run a few minutes, then go off and I see my wallpaper/desktop again?
   
   Screensavers are completely controlled by windows, as far as coming on or going off. The screensaver itself cannot control this aspect of running. If yours runs a few minutes, then shuts off and you go back to seeing your dekstop or wallpaper, then you have some kind of program running in the background such as email checker, system defragger, scanning program, etc. You can click control/alt/del and look at the "processes" tab to see what is really all running on your system when you think it is "idle".
   
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4. I am getting a runtime error, debug application error. What is causing this?
   
   This is an error that you will get if you're not using Microsoft Direct-X version 9 or higher. Direct-X is a component of Windows and allows you to access games, screen savers and other high resolution animations and graphics. Microsoft Windows XP comes with Direct X 7, Vista comes with Direct-X version 10. You need to upgrade your Direct X version to version 9.0 or higher to run the screen savers.
   
   You can download the Direct-X runtime from the following site. This should have been installed on your computer automatically if your Windows Updates are current.
   
   https://www.microsoft.com/downloads/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en
   
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5. I installed the trial version of Aquarium II and then once I purchased it, it still shows it is a trial version and a white screen saying to buy it comes up after running about three minutes. What is causing this?
   
   You need to uninstall the trial and install the full versioned screensaver you purchased. When you purchase, you are automatically redirected to the download page for the full version. Be sure you check your tabs in your tabbed browser in case this redirect page appears "hidden" due to various browser settings.
   
   Here is the information that was given when you installed the trial:
   Your screensaver trial will run for 3 minutes so that you can preview and test it on on your computer. To uninstall, click Start, then Programs (all programs), choose Cloudeight Premium Screensavers, and uninstall. Or you can uninstall from control panel. Note: If you purchase the Aquarium II screensaver, you will have to download the full version and uninstall this trial version.
   
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6. How do I change the settings of the screensavers?

   When you install the screensaver, it will become your default screensaver and the screensaver menu under Display Properties will appear. You can click the "settings" button and change many of the settings for the screensaver such as what images appear, whether or not you want sound, and more. Each screensaver has several choices you can make.

   or

   2. In Windows 98/2000/NT/ME/XP, Right click on a blank area of your desktop, choose Properties from the drop down menu, then choose Screen Saver to access the screensaver menu.

   If you are using Windows Vista, right mouse click in blank area on desktop, choose Personalize, then choose Screensavers.

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7. I lost my screensaver when I formatted, system crashed, etc.
   
   If you lose your screensaver due to a system crash or a format, we cannot replace it. It is your responsibility to save a copy of your downloaded screensaver to a CDROM, a flash drive  or other removable media for safe keeping.  We offer a great discount on a 2 gb USB Flash Drive which includes all ten of the 3D screensavers.
    
8. I get an NSIS error (or file corrupted error); what does this mean?
   
   An NSIS error means the file you are downloading became corrupted; this is due to there being some kind of interference during the download process that caused a single byte of information to be omitted. Most often this is seen with dialup and international downloads.
   
   Delete the file you downloaded, redownload and save the file to a different location so that the cached file is not used.
    
9. Why doesn't my screensaver come on?
   Screensavers are controlled by Windows. If your screensaver will not come on, you most likely have some kind of security or start up software preventing it from opening. You will have to review the settings of your security programs and see which is blocking the screensaver from starting when your system is idle.
   Another cause is that you have some program running in the background. Remember, a system must be idle for a screensaver to start up.  Finally, a system that is low on resources simply may not have enough resources to run. We offer a free trial so folks can test the screensaver on their system. Please make sure the trial works before purchasing other screensavers. If the trial will not work, you will have to troubleshoot from the above.
   
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