We Are Fighters

We Are Fighters

Here we all are at the end of another trying year. We all fought hard again this year to keep going through the hardships and difficulties the year brought us. 

But that’s ok. We are fighters – and so are you.

We’re fighters fighting for you and fighting to keep our small business going. If you have a small business, then you know that you have to be a fighter to survive, because nothing in the world of small business comes easy.

Over two decades ago, Darcy and I were riding on a wave of popularity with our email stationery. Eventually, our Cloudeight Stationery website became the biggest, most successful, and most well-known email stationery site on the Web.

But even while we were riding high on that wave of popularity, we made a commitment to everyone who visited our sites and those who subscribed to our newsletters. When someone wrote for help, we helped them. We tried hard to answer every email we received. And back in those days, we were getting over a thousand a week. 

I’ll be honest, Darcy is the one who answered most of those… I was the dreamer, and she was the doer.  And it was Darcy who set the lofty standards for our business that we still live by today.

Back then, we were growing fast. We reached the peak of our success and popularity during the years 2006, 2007 and 2008. But then Microsoft threw us a curve. Windows 7 was released and it came without an email program. Windows Mail and Outlook Express were doomed to fade away over time and with them our stationery and our popularity, 

But we’re fighters, and in 2009 we started to experience some really tough times.  We could see that the future was looking pretty dim for us. The number of visitors to our stationery site started declining sharply. We knew we had to change our business model or fade away as so many other sites of that era did.

Darcy ‘the doer’ came up with the idea for Cloudeight Direct Computer Care. That was over ten years ago. And over the past ten years, we have cared for and repaired thousands of Windows computers and made many new friends along the way.

Since starting Cloudeight Direct Computer Care in early 2011, we’ve kept our mission simple:  Honest, friendly, professional service, and great prices.

We still charge only $50 for a computer repair session. And we stay with the job until it’s done whether it takes 45 minutes or 2 hours and 45 minutes.  And we occasionally offer specials to provide customers with even bigger savings on computer care and repair. We try hard to make it easy and inexpensive for everyone to get professional and affordable computer care.

We have resisted raising our prices because the computer care and repair industry is full of scammers and shysters who take advantage of the fact that a lot of computer users don’t know much about the computers they use. So, we always provide more-than-fair prices for everyone all the time.

On top of the paid services we offer, we continue to provide free help and support by email. Every week we still answer dozens 5of emails, mostly from people writing for help with their computers. And if their problems can be solved with an email, we’re glad to help whenever and however we can. We never turn down anyone, regardless of their ability to pay. And we always try to keep everyone safe from the threats and scams that surround us all, all the time, on the Internet.

This is how we run our business and how we’ll always run our business. But sometimes this business model means we have to be tough fighters to survive. Like many other small businesses, we have times when sales are good and times when they are slow.

After twenty-plus years, we’re good at rolling with the punches. And like good fighters, we need trainers. We are both fighters and trainers. When Darcy gets down, I get her back up and get her ready to fight again. And when I get down, Darcy does the same for me.

We fight for Cloudeight, we fight for each other, and we fight for you.

Our most valuable asset isn’t our knowledge or ability to fix and care for computers. Nope. We know that our most valuable asset is and will always be YOU – the folks who support us and who have stuck with us through the years.

You’re the best. Your continued support enables us to continue to help you avoid the dangers we all face every day on the web. It enables us to give you honest reviews of products, services, and websites. 

And when sales are slow, we run special sales and donation drives. They help us get through the tough times. And you know what? You’ve never let us down yet!  And we’ll never let you down either.

We’re fighters: We fight to keep our small business alive. But just as importantly, we will always fight for you. 

We know it’s been a tough year for everyone. But we hope those of you who are able to will help us with a small donation. 

We’re fighters – and we will always be fighters. And we will always be fighting for YOU.

Thank you so much for your help, support, and friendship during the past year.  It has been one tough year for everyone. Let us all hope that next year brings a fresh new start with and peace, good health, and happiness for us all.