This call is being recorded to improve customer service. It’s being recorded by the customer.

Perhaps this is the message that every Comcast customer should prepare after another unhappy man decides to record a call with the company’s service staff.

In this case, Tim Davis offered 14-minutes of epic annoyance(complete with NSFW language) after he’d moved house and installed his Comcast equipment himself.

He posted it to Reddit with the charming headline: Comcast charges me $182 for stuff that didn’t happen; Comcast agent, technician and supervisor all lie, then call it “negotiating.”

In essence, Davis said that Comcast had told him the connectivity problems he was having after the self-install were its fault. So it sent out a technician. He was assured there’d be no charge.

He says, though, that when he got his bill he was charged as if it had all been his fault. He called a supervisor.

To prove his side of the story, he played her a recording of the initial call. Oh.

Davis says he wasn’t breaking the law, as Comcast records every customer service call and makes that clear in its terms of service.

Source: CNET – Read the entire article here.