If you get errors during Windows start up, you might want to try doing a “clean boot”. Using the clean boot method can help you troubleshoot the problem and determine if the error is faulty Windows file or a program you have starting up with Windows.
Here’s how to perform a clean boot. Instructions are provided for Windows XP, Windows Vista and Windows 7.
— Instructions for Windows Vista and Windows 7 & 8 —
To perform a clean boot on a computer that is running Windows Vista or Windows 7, follow these steps.
Click Start, type msconfig in the Start Search box, and then press ENTER.
If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
On the General tab, click Selective Startup.
Under Selective Startup, click to clear the Load Startup Items check box.
Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
Click OK. When you are prompted, click Restart.
After the computer starts, try starting up each program that normally starts with Windows – one at a time and see if you get the error message again. If you do, it’s a program error and not a Windows error. You should contact the program’s support team to report the error and find out whether there are any fixes or workarounds available
— Instructions for Windows XP —-
To perform a clean boot on a computer that is running Windows XP, follow these steps:
Click Start, and then click Run.
Type msconfig in the Open box, and then click OK.
On the General tab, click Selective Startup.
Under Selective Startup, click and uncheck the following check boxes:
Process SYSTEM.INI File
Process WIN.INI File
Load Startup Items
Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
Click OK. When you are prompted, click Restart.
After the computer starts, try starting up each program that normally starts with Windows – one at a time and see if you get the error message again. If you do, it’s a program error and not a Windows error. You should contact the program’s support team to report the error and find out whether there are any fixes or workarounds available.
Some services may temporarily lose functionality when you perform a clean boot procedure. When you restore the settings, the functionality will be restored. However, the original error message or behavior may return.
To return your computer to a Normal startup mode, follow these steps:
—– Windows Vista and Windows 7 & 8 users —–
Click Start in the Start Search box. Type msconfig, and then press ENTER. If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
Click the General tab.
Click Normal Startup – load all device drivers and services, and then click OK.
When you are prompted, click Restart to restart the computer.
—– Windows XP users —–
Click Start, and then click Run.
Type msconfig in the Open box, and then click OK.
Click the General tab.
Click Normal Startup – load all device drivers and services, and then click OK.
When you are prompted, click Restart to restart the computer.