Quick Assist: Help somebody or have somebody help you

By | March 30, 2019

Quick Assist: Help somebody or have somebody help you

This tip is for Windows 10

If you have a Microsoft account you might be surprised to learn that Windows 10 includes a feature called Quick Assist. Quick Assist allows you to get help from a friend without installing any third-party software. Windows 10 Quick Assist does not have a lot of fancy features, but it does work well and it’s a quick way to get help from a friend or give help to a friend.

Whether you want to give or get help, you’ll first need to open Quick Assist. It’s buried in the start menu under Windows Accessories. The quickest way to open Quick Assist is to type QUICK in taskbar search and press Enter.

When Quick Assist opens you’ll be able to choose “Get assistance” or “Give Assistance”.

Cloudeight InfoAve Windows 10 Tips

In this demo, we’re going to show you how to provide assistance to someone, but you’ll also learn how to get assistance too.

If you choose to give assistance, you’ll need to sign in with your Microsoft account. A Microsoft account is an email account that ends in @hotmail.com, @outlook.com, @msn.com, @live.com or @live.ca.

Cloudeight InfoAve Windows 10 Tips

After you’ve entered your Microsoft account email address, you’ll need to enter the password for your Microsoft account.

Cloudeight InfoAve Windows 10 Tips

Once you’ve signed in, you’ll see a security code. You can call your friend with this number or send the security code via email.

Cloudeight InfoAve Windows 10 Tips

The person you’re helping will need to open Quick Assist and enter the six-digit security code.

Cloudeight InfoAve Windows 10 Tips

Once the person you’re helping enters the number,  you’ll want to ask for “Full control”. The person you’re helping will see a small window asking if they want to allow you to control their computer. If they want your help, they’ll need to click “Allow”.

Cloudeight InfoAve Windows 10 Tips

Above you can see the Quick Assist window with the remote computer in full view. You can then control the remote computer as you would you own and do whatever you need to do to help a friend in need.

So, now if a friend calls you and asks for help with his or her computer, you can tell them about Quick Assist. You’ll be able to help them just like you were sitting at their computer.

Quick Assist – another useful but hidden feature of Windows 10.

2 thoughts on “Quick Assist: Help somebody or have somebody help you

    1. infoave Post author

      Connie, this allows someone to connect to your computer and control it remotely. It’s basically for getting help with your computer.

      Reply

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