Saturday Bonus Questions and Answers – 040922
It’s Saturday once again and that means it’s time for our Saturday Bonus Questions & Answers.
Sometimes the best tips and tricks are hidden in the questions and answers we publish. And rarely do we post questions and answers on this website. Today, we’re featuring some of the questions and answers from past issues of our InfoAve Weekly newsletters.
These answers were selected at random from past InfoAve Weekly newsletters.
Saturday Bonus Questions and Answers – 040922
Cheryl wants Chrome to stop asking to save passwords.
Hi folks. Is there a way to stop this box from popping up whenever I log into a website?
Thank you. Take care and stay safe. Cheryl
Our answer
Hi Cheryl. Here are the instructions so that Chrome won’t ask you if you want to save passwords.
1. Click the 3 vertical dots in the top-right corner of Chrome.
2. Click Settings.
3. In Settings, under “Autofill” choose “Passwords”.
Turn off “Offer to save passwords”.
And that’s all there is to it. We hope this helps you, Cheryl.
Peggy wants our suggestions for replacing CCleaner
You recently suggested an alternative for CCleaner and I can’t for the life of me remember what it was. Can you please remind me?
Our answer
Here you go, Peggy. Let us know if this helps you:
Three Free Cleanup Programs to Replace CCleaner – Cloudeight InfoAve
We hope this helps you, Peggy.
———
Peggy wrote back: “Thank you so much TC. I downloaded Cleanmgr+ and I found it very easy to use. I like that it tells me what I will be deleting & why I should or shouldn’t. Many thanks, Peggy.”
Sue keeps getting a “Sign in to Google Drive” popup when she opens Chrome
Hi guys. For the past few weeks, whenever I open Chrome, a pop-up window states “Sign in to Google Drive”. It has the Google Drive logo, under that is a box to click that states Sign in with Browser. I can’t find any way to stop it from coming up at startup. Is there any way to keep this from showing up? You guys have helped me a gazillion times! Thanks for all you do!
Our answer
Hi Sue. Thanks! First, check Chrome. Click on the 3 vertical dots in the top-right corner. Click “More tools” > “Extensions”. If you see Google Drive listed, turn the switch to the “Off” position.
Next, make sure Google Drive is not installed on your computer. First, open Task Manager, and click the Startup tab. If you see Google Drive (or anything Google) right-click it and click “Disable”. Restart your computer. Look in Settings > Apps & features look for Google Drive. Click on it and then click “Uninstall”.
This answer assumes that you don’t use Google Drive and do not want to.
——-
Sue wrote back: “Thank you, thank you! It worked! It’s great to have you and Darcy to rely on when we have questions or need help. I know you both have helped so many folks with their computer issues over the last 20+ years. I have followed (and relied on) Cloudeight since 1998! Take Care, Sue”
Pete had his hard drive replaced and now it won’t boot
A few weeks ago, my computer started making noises. I took it to my local repair lady, and she said it was my HD. She got all of my stuff that was on it and installed a new one. I shut my computer off for a few days, and now, it just will not boot up. I’ve tried all the tricks I know, but it still won’t come up. Do you have any ideas?
Our answer
Hi Pete. If you have a Windows 10 installation disk (if you have another PC you can make one following the instructions here) and try booting the PC with it. If it will boot from the installation disk then it’s a hard drive problem.
You can also try turning off your PC completely and then holding down the SHIFT key while restarting -continue to hold down the SHIFT key until you see the Advanced Boot Options menu. Try troubleshooting from that menu. If you don’t see the advanced boot menu appear then it’s most likely a hard drive problem.
One thing for sure, you should take it back to the repair lady and ask her to fix it correctly- since you already paid for it. It sounds to me like a hard drive or a boot sector problem.
Wayne’s taskbar clock is gone and he wants it back
A while ago directions were given on setting up date and time information (clock) on my taskbar. For some reason, my settings disappeared. How might I get this information back or re-install it? Many thanks. Wayne
Our answer
Hi Wayne. I’m assuming you’re referring to the standard Windows clock… if so we never had a tip on setting up date and time in the taskbar. We had a tutorial on adding the day of the week to the Clock/Date but never one about setting up time and date information.
There’s only one way in Windows 10 (other than editing the registry) to turn the Windows clock on or off.
Right-click on the taskbar, and click “Taskbar settings”. In taskbar settings, under “Notification area” click on “Turn system icons on or off”, then turn the on/off switch to the right of “Clock” to “On”.
We hope this helps you.
Terry wants a portable alternative to our freeware pick “Easy File Locker”
If possible I only use portable software; do you have a portable suggested software alternative to Easy File Locker.
Our answer
Hi Terry. There are dozens of programs that promise to lock files, but I’m not familiar with them all. When I found Easy File Locker I was looking for a file-locking program that the average person could use without too much trouble. As you might already know, many file-locker programs are created for advanced users and are not easy to use.
Easy File Locker does not have a portable version, but I can tell you in its installation folder there are only two files – the executable and the uninstaller. No DLLs, no text files, no .dat files.
If you’re looking for a portable file locker, here’s an article detailing six portable folder locking applications. I cannot vouch for the site, the article, or any of the six file locking programs it recommends. Proceed cautiously.
Robert asks about a program called Restoro.
I look to your expertise once again. Do you know of a program called “Restoro”, and if so what are your thoughts?
Our answer
Hi Robert. Restoro uses the same “technology” as the scamware program called “Reimage”. And I use the word “technology” very loosely. Restoro is yet another one-click fixer that supposedly repairs all your Windows problems while you sit back and sip lemonade and read your favorite book.
As we’ve said at least a hundred times, if such wonderful, one-click-fix technology existed, Microsoft would pay the inventor billions for it and include it with Windows – can you imagine how many man-hours and how much money would be saved if instead of giving instructions for fixing something, Microsoft only had to say, “Just run MS MiracleFix”. One tip covers all.
Restoro is shady software bordering on a scam. Why a scam? Well, besides the fact that it doesn’t fix all your Windows problems with a click, it claims to be “Free”. It uses the old bait & switch trick. Download Restoro free and run it and check your computer “free”. Of course, Restoro will “find” dozens or even hundreds of things wrong with Windows that it can magically fix with one click. But, of course, the fix is not free. To fix all the “errors” it found, you’ll need to fork over your hard-earned money. Right now it’s $28 for a one-time “fix” and $41 for free “fixes” for a year.
Restoro is just another in a long line of one-click fix scams (so-called “system optimizers”) that create intentional false positives to convince users that their systems have problems. Then they try to sell you their software, claiming it will fix these problems.
Customer reviews are generally terrible and harsh. This one from Jabber is typical – note the response from Restoro.
Restoro is a waste of money and has a place in our hall of shame alongside other infamous one-click-fix scams like Reimage, WinFixer, MyFastPC, and all the others that have gone before over the years.
Save your money, Robert. Don’t fall for the Restoro bait & switch scam.
Anna asks about browser extensions
What are browser extensions? Should or shouldn’t we install them? I use Microsoft Edge. I’m sorry if this is a stupid question. But I don’t know the answer. I’ve been with you guys a long time. You’ve never steered me wrong. Thanks, Anna.
Our answer
Hi Anna. There’s no such thing as a stupid question. Browser extensions are add-ons browsers that add extra functions – or add new functions to your browser. You can think of an extension as something that extends a browser’s functionality. Sometimes extensions are called “add-ons”.
Extensions extend a browser’s features. They can be very useful and helpful – they can also be malware. It’s important to install extensions only from legitimate sources like the Chrome store (Chrome extensions work with Edge also). Never install extensions that come bundled with freeware unless you’re certain they’re safe. Never install extensions from popup ads you see on the Web. Edge, Chrome, and Firefox all have safe extensions you can download from their respective “stores”. Most, but not all, browser extensions are free.
Here are some examples of good browser extensions:
1. LastPass (Password manager)
2. RoboForm (Password manager)
3. Mercury Reader (Makes reading web pages easier)
4. Privacy Badger (Blocks ads and improves user privacy)
5. uBlock Origin (an excellent adblocker)
6. Grammarly (free version – grammar checker)
7. BitWarden (Password manager)
There are tens of thousands of safe extensions for Chrome, Edge, Firefox, and other browsers. Many are free. Keep the number of extensions installed in your browser to a reasonable number – too many extensions can adversely affect browser performance.
We hope this helps you understand browser extensions.
Ronald wants to know how long Microsoft will support Windows 8.1
I am using Windows 8.1 and I am happy with it. How long can I continue to use it? And will I be able to upgrade to Windows 10 or Windows 11 for free? Thank you for your help.
Our answer
Hi Ronald. Windows 8.1 will be supported by Microsoft until January 2023. So you have over a year to continue using Windows 8.1 safely.
As of right now, Windows 10 upgrades are free for Windows 7 and Windows 8.1 users. How long they will be free, only Microsoft knows. Windows 10 will be supported by Microsoft through October 14, 2025.
As far as we know, at this point, Windows 11 will be a free upgrade for Windows 7, Windows 8.1, and Windows 10 users. Although, as a general rule, Windows 11 won’t run on computers more than four years old due to stringent processor and other requirements. So it’s unlikely that computers that shipped with Windows 7 or Windows 8 (or Windows 8.1) will support Windows 11.
We hope this helps you. Ronald.
———–
Ronald wrote back: “Thanks so much. Your answer told me exactly what I needed to know. I’m going to hang tight with Windows 8.1 for a while longer. Be safe! Ronald.”
Shirley installed Microsoft Teams and hates it
I installed Microsoft Teams. It is the worst app ever. I uninstalled it using add/remove programs and it still keeps popping up. How do I get rid of it forever?
Our answer
Hi Shirley. According to Microsoft, you can uninstall Microsoft Teams this way:
1. Quit Teams by right-clicking the Teams icon in the taskbar and choosing “Close window”.
2. Type Apps in the Taskbar search and press Enter when Apps & features appears in the search results
3. In Apps & features, type TEAMS in the search box
4. Highlight Microsoft Teams by clicking on it, then select Uninstall.
5. A box will appear, select Uninstall again to confirm you want to uninstall Teams.
You can also use HiBit Uninstaller. HiBit has a Windows Store Apps Manager which you can use to remove any Windows store app such as Microsoft Teams. HiBit is free – you can read more about it here.
We hope this helps you, Shirley.
Paul gets a strange message at Windows shutdown
Hi Guys, I think that I started following you from the start of Cloudeight stationery…
Over time, I have found your tips & tricks to be very useful. Now I have a problem, no, more of a pain in the butt than a problem.
When I shut down my PC at night, the screen goes black with the words Shutting Down I then get a message saying ”Untitled Chromium” underneath this it states…
”This app is stopping windows from shutting down”
My PC then restarts. I have to wait for it to load, then shut down as usual. Google is my default browser, I very rarely use Edge. Any ideas on how I can stop this?
Keep up the good work. Kind regards, Paul.
PS…I know you guys could write a book but how did you pick ‘Thundercloud’ ( TC ) & ‘Eightball ( EB )
Our answer
Hi Paul. Thanks for your nice comments.
It sounds like there’s an untitled tab open in Chrome that is causing Chrome to crash when Windows tries to force it to close when shutting down your computer. Try clearing Chrome’s history and reset Chrome by following the instructions here.
Also, make sure you don’t have any Chrome or Chromium entries in your Windows startup programs. Open Task Manager, click on the “Startup tab” and disable any Chrome or Chromium entries. You can disable an entry by right-clicking it and choosing “Disable”.
As far as the Thundercloud & Eightball names…
I (TC) played in a rock band for four years when I was in my teens. One of the bands was called “The B.W. Krook Experience”. I was the bass player and I wore an American Indian chief’s headdress, a long purple robe, with a gold collar, and I pretended to speak in some odd language. I would announce the next song and B. W. Krook would interpret and say (with a fake accent) — “Chief Thundercloud like to say — thank you for being here tonight – the next song we like to play is called…”
As far as Eightball – she grew up in Florida and was widely known as a pool hustler. I think she even knew Paul Newman and played against Minnesota Fats. I don’t know if she still plays pool or not, but I think so because of the little bit of money we make from our little business, I know I can’t afford a yacht…but she has one. It’s called “The Mighty Tobias”.
My story is a true story (really). I’m not sure about Eightball’s story- except for the part about “The Mighty Tobias”.
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Our Cloudeight SeniorPass is a great deal. You get unlimited support for one full year from the date you first use your SeniorPass. We can help keep your computer running well, fix all kinds of computer problems, clean up malware, and a whole lot more. Our SeniorPass is like having insurance for your computer. And it’s only $99 for an entire year.
To learn more about our SeniorPass, please see this page.
Patsy was typing a letter in Notepad and then clicked something and everything disappeared
I was typing a letter on Notepad when I accidentally clicked something that deleted everything I had typed and I was almost done with the lengthy letter. Notepad was still up, just the typing was gone. When I tried to find out if I could recover it. I tried a couple of methods which either took me nowhere and some solutions I wasn’t sure enough to try. I haven’t shut my computer off, just closed the lid and hope it will retain the deleted information.
How do I search for the deleted data and recover it? I believe what I did when I lost the letter was click on enter with my little finger and accidentally pushed on the second side (R & L) of the mouse keys on the bottom of my laptop. Sorry, I’m hopeless when it comes to proper computer terms. I did read if I shut down my computer I will lose the information but I may be able to recover it. I’m not secure enough to put Disc Drill on my computer to try it.
Our answer
Hi Patsy. If you are typing in Notepad, and you accidentally do something and the typing disappears, immediately click Edit, Undo, and it will bring your typing back. Or “Ctrl + Z” If you start typing more, you won’t be able to get it back the text you’ve already typed. Notepad, being a very basic text editor and not a word processor, just lets you go back and undo one time. Otherwise, whatever you typed is gone and not recoverable.
A better alternative, if you are typing something lengthy, is to use MS Word. If you don’t own Microsoft Office, you can use an alternative free office program such as OpenOffice. All good word processors like MS Word and Open Office Writer have autosave features. So, if you decide to use a word processor like Word, Writer, or one of the many other good ones, be sure to turn on auto-save, and set it to save your work every few minutes.
We hope this helps you, Patsy.
Audrey asked about a message that appeared on her husband’s laptop
Dear TC. I downloaded PC Health this morning on another computer and solved the mystery of Desktop Naloggf on my husband’s laptop, which I asked you about a week or two ago. This is what came up when I opened PC Health Check.
I do love it when puzzles get resolved! Although I still have no idea what its purpose is so I didn’t go any further with PC Health! Just thought I’d let you know. Kind regards, Audrey
Our answer
Hi Audrey, thank you. When you download PC Health Check it will identify the computer you installed it on (in your case the computer’s name is Desktop Naloggf). But to find out if the computer you installed PC Health Check on can run Windows 11 (or if not, why not) you must click the blue “Check now” button. It will then give you the verdict in just a few seconds.
If a PC cannot run Windows 11, PC Health Check shows the reason(s) why and offers potential remediation, most of which, to be honest, will be expensive or difficult.
Also, most computers that cannot run Windows 11 will start displaying a notice like the one below in Settings > Updates and Security > Windows Update.
And you’ll notice even when it tells you that “This PC doesn’t currently meet all the system requirements for Windows 11”, mysteriously you still get the link to download PC Health Check.
We hope this helps you, Audrey.
Barbara wants a free antivirus
Good Day. Can you please help me with a suggestion for free antivirus for my home computer?
Our answer
Hi Barbara. We don’t recommend any free antivirus. AVG and AVAST, which are the two most popular “free” antivirus programs (both now owned by the same company), claim to be free but load your computer up with useless programs you don’t need and which may adversely affect your computer’s performance.
We recommend Emsisoft. It’s $29 the first year and $25 each subsequent year. When you think about that it’s only a bit over $2 a month for great protection from viruses, Trojans, malware, PUPs, ransomware, and more. It’s then only antivirus/antimalware we recommend. You can read more about Emsisoft here.
If you don’t want to pay anything, Windows comes with Microsoft Defender installed and is turned on by default. It offers basic protection from viruses and other threats. And if it came to a choice between AVAST, AVG, or Microsoft Defender, we’d choose Microsoft Defender.
We hope this helps you, Barbara.
Marilyn wants to know the difference between USB 2.0, USB 3.0, and USB-C.
Is there a difference between USB 2.0 and USB 3.0 other than speed? And what is USB-C?
Our answer
Hi Marilyn. USB 3.0 is faster than USB 2.0. You can tell the difference between the two because the inside of the USB ports are different colors. USB 2.0 ports are white or black inside and USB 3.0 ports are colored blue inside. So, if you want to know if a USB port on your computer is USB 2.0 or USB 3.0, you can tell by the USB port color.
Currently, a standard USB 2.0 connection offers up to 2.5W of power (which can slowly charge smartphones, tablets, etc.), while USB-C can deliver up to 100W of power, which is enough power to charge a laptop or quickly charge phones and tablets. USB C ports are bidirectional, which means connected devices can both send and receive power at the same time. And even though you can’t physically connect a USB-C connector to USB 2.0 or 3.0 you can use an adaptor to plug older devices into a USB-C port. However, the speed/power will be limited to the type of port on the older device (USB 2.0 or USB 3.0).
Paul wants to know how to make his computer ask for a password after waking it from sleep mode
When my computer goes to sleep and I wake it up, it does not require me to sign in with my PIN. How can I change this so it asks for my PIN before using my computer? I hope you can help. I’ve looked for the answer everywhere. I found a lot of answers but none of the worked.
Our answer
Hi Paul. Assuming you’re not using a screen saver do this:
— Right-click on the start button and click “Settings”.
— In Settings click on “Accounts” and then click “Sign-in options”.
Under Sign-in Options, under “Require sign-in” make sure under “If you’ve been away, when should Windows require you to sign in again?” “When PC wakes up from sleep” is selected. See the screenshot below.
If you are using a screen saver do this:
— Type Screensaver in taskbar search. Press Enter when “Change Screensaver” appears in the search results.
— Make sure the box next to “On resume, display logon screen” is checked. Then click Apply/OK.
We hope this helps you, Paul.
Rex asks about Linux
Hi Darcy/TC. No one has given so much to keep Windows users in the loop and computing way beyond their time and enjoying the use of their computers and being able to keep in touch with their friends and the world.
For myself and on their behalf I send you a million thanks. I know our initial investment in Windows got us many free version updates and it’s time for Microsoft to cash in on its invention.
I hesitate to suggest that instead of us planning to stop computing in five years if you could start a section on the use of LINUX, the little I have researched so far shows it will do almost everything a Windows user does now and at little or no cost so we can continue to stay with the world if we are hard-pressed to afford a PC with Windows 11 and all the costly Office software which I admit is good for the young business users.
I don’t know how you manage to keep us all going up to now adding new demands seems selfish, but I thought I would ask. Take care and thanks for the many years of extra computing you have made possible for all of us. Regards,
Rex
Our answer
Hi Rex. Thanks for your nice comments. There’s no reason to stop computing in five years. Just because Windows 11 is coming out, and Windows 10 will no longer be supported after October 14, 2025, does not mean you have to give up using computers. It’s a far less steep learning curve to go from Windows 10 to Windows 11 than from Windows 10 to a Linux Distro. And some very inexpensive computers can run Windows 11. I bought one for less than $350 with 12GB of RAM and 256 GB SSD. And so far it makes my old Windows 10 computers look like they’re in slow motion.
Windows 10 was a free upgrade to Windows 7 and Windows 8 users. Windows 11 is a free upgrade for Windows 7, Windows 8, and Windows 10 users. Albeit it won’t run on any Windows 7 or Windows 8 PCs since they’re all more than 4 years old.
Windows 11 will run on most computers 4 years old or newer. And even newer budget computers can run Windows 11.
Consider this. By the time Windows 10 is no longer supported, those computers that won’t run Windows 11 will be closing in on 10 years old or older. Ten years is a long time for a computer — at some point — if you want to keep on computing you’re going to have to buy a new computer because eventually, all hardware wears out. The average lifespan of an HDD (standard hard drive) is about 7 years. Motherboards, graphic cards, sound cards, network cards, wireless cards, etc. don’t work forever and over time, display screens fade and eventually stop working. Installing Linux won’t fix your aging hardware.
Windows 11 is much more like Windows 10 than most people have been led to believe. And it’s far closer to Windows 10 than any available distro of Linux is.
We like to think we’re Windows experts. We don’t write much about Apple devices or Android devices –while we use them but we are not experts with them.
And while I am familiar with Linux, I am certainly not an expert with it and I don’t have the time to put into becoming a Linux expert. I do know most average Windows users would not be happy with Linux. If someone is an advanced Windows user they may be able to make the transition. But there are tens of thousands fewer freeware programs available for Linux than there are for Windows, which is another drawback.
We have written tutorials on how to install Linux on Windows machines before. And, I read that there’s a new version of Linux (Linuxfx) coming which uses WINE so that it can Windows programs. From the previews I have seen, it looks like Windows 11 – but it’s still in development and won’t be released for some time yet. Should that Linux distro see the light of day we’ll be glad to look at it and write articles about it.
I guess, Rex, after all these years, we are still trying hard not to be “jacks of all trades and masters of none”…so we’ve stuck with what we know best, and that is Windows.
There are many great free alternatives for Microsoft Office that run on any version of Windows, including a free web version of MS Office that includes Word, PowerPoint, and Excel. You can read about some of them here.
Thanks again for your long-time support and your nice comments.
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Regarding the question from Cheryl, I keep having Bitwarden asking the same thing.