Tech Support Scams are Everywhere

We featured this article several months ago, but we are reprising it because so many people are getting fooled by scams similar to the one we describe in this article. We don’t want it to happen to you. Knowledge is power and knowing what to do if scammers try to trick you can save you a lot of misery and trouble.

We work on dozens of PCs each week, and we can tell you from personal experience there are a lot of people getting scammed every day – and not just for a couple of bucks – but for hundreds of dollars.

Sometimes we tend to think people get a little careless on the internet at times, and we’re sure they do – all of us do.

Recently we got a taste of what a lot of these poor folks who get scammed out of hundreds of dollars run into on the web. And it’s not pretty and it can be scary – unless you know what to do.

This morning, I (TC) was going to a site I visit quite often when suddenly I noticed a horrid beeping coming from my laptop speakers – the dire beeping of a dying hard drive, a terribly sick PC or some other unseen and unknown computer malady, were my first thoughts.

I looked up at my browser and this is what I saw:

Notice at the top of his screenshot that it says “Virus alert” and in the background it looks like a computer screen (my computer screen) with a bunch of fatal errors being displayed.

This kind of sleazeball scam with all these dire warnings, awful computer noises, and a browser that you can’t easily close, is a scam designed to scare those are no computer savvy. When they panic, they don’t think, and they call the toll-free number.

But they can’t fool you, I tells ya! YOU can beat these slimeballs.

Notice above, that my real Internet Service Provider (ISP) and my real IP address are displayed. I imagine causes panic in those who don’t know that every browser broadcasts your IP address, location, your ISP (and a lot more information about you). If you don’t believe me, just visit http://www.whatsmyip.org/ and see how much data your browser broadcasts about you. Will all this info being broadcast from your browser constantly, it’s really easy for these scammers to tap into that info stream and make these scams look personal – and that’s easy to do since they do have your ISP, your IP address, your operating system and the name of the browser you are using. It’s all very convincing and it’s all used to trick you into falling for a scam.  Despite their efforts to make it seem very personal by showing you that they know your IP address, browser & operating system, and the name of your ISP, you’ll notice they don’t say “Dear TC”, “Dear Charles”, “Dear Sally”, etc., they just say “Dear Time Warner Cable Internet Llc Customer”. They misspelled LLC as Llc as well. “Dear customer” is almost always a dead giveaway that something is not right.

Then they tell you that “for your safety”, you won’t be able to close your browser unless you call their toll-free number and talk to a “certified technician”. More like a certified slimeball!

And sure enough, when you try to close your browser, you can’t close it. Instead you hear more awful grating beeping sounds. All this is, of course, intended to  alarm you , make you stop thinking and panic, then  get to you to call some slimeball company’s toll-free number.

And… if you do call, they’ll set you up – really set you up. When you call their toll-free number, they will set you up to connect to them so they can “analyze” and “fix” your computer. And of course, they’ll run fake scans on your computer showing a litany of fake malware and viruses they will claim are destroying your data and your PC.

They’ll show you hundreds, sometimes thousands, of fake files that they will say are infecting your computer – and for just $99 or $199, or even $299 – they can clean all this bad stuff off, fix your computer, protect your identity and save your computer from a terrible fate. And sadly, many people, pay the slimeballs. We have known people who have paid up to $500 these scumbags (fortunately, we we able to help them get their money back).

There are a lot of lessons here… and several ways you can beat these scammers. Remember these things:

Scammers are not stupid:

If you panic, you’re going to get scammed Keep your head- it’s only a PC not a life.

Microsoft nor any other legitimate computer repair company is ever going to show you a warning like the one above – not now, not tomorrow, NOT EVER. If you see a popup like that, that tells you your computer is infected or has serious errors or both and/or asks you to call a toll-free number. DO NOT DO IT.

CLOSE YOUR BROWSER IMMEDIATELY.

HOW TO CLOSE YOUR BROWSER IMMEDIATELY: You probably won’t be able to close your browser the normal way (by clicking the X at the top right corner of the browser or by right-clicking the browser’s icon in the taskbar and choosing “Close window”. But you can close your browser if you do not panic and do one of the following:

a.) Press the ALT key plus F4. I pressed ALT + F4 twice.

b.) Press Ctrl+Shift+Esc and open task manager. Right-click on each instance of your browser that you see and choose “End task” – disregard the Windows warning about losing data, etc.

c.) Press & hold down the Windows key and tap the R key. In the Run box which appears type SHUTDOWN /R – this will restart your computer. You may see a warning that certain programs are open and need to close before you restart – do not click Cancel. Let Windows close all programs and reboot.

d.) If nothing else works, completely power off your computer using the power switch, and leave it off for a couple of minutes. then turn your computer back on.

e.) As one of our readers (Margie) pointed out .. “when you do restart your computer and / or restart your browser, the browser may tell you that your last browsing session closed unexpectedly and ask you if you want to reopen the tabs that were open at the time the browser shut down. Always say “no” because if you say yes, you may well find yourself right back to where you were – smack dab in midst of scam alerts ads, and  you’ll have to close your browser and/or restart your computer again.

Tech support scams are everywhere. No anti-malware or antivirus can stop you from picking up the phone and calling a toll-free number. But you can protect yourself. Never panic. When people panic, sometimes they don’t think clearly. And remember that these scumbags are smart… but you are smarter. Think ahead. Be prepared for something like this, so if this happens to you, you’re ready for it, and you know exactly what to do.

Always use common sense. NEVER EVER call a toll-free number which appears suddenly while your browsing the web. Never give these slimeballs your credit card number. Never give them access to your computer by allowing them to connect remotely.

Look carefully at the pictures shown above and familiarize yourself with them. Most online tech support scams use similar tactics. Then follow the tips in this article, and you’ll know how to get yourself out of a situation like this if it ever happens to you.

Please don’t let these criminals steal your money, harm your computer, or threaten your privacy.

We hope this helps you to avoid falling for one of these scams.