Cloudeight InfoAve Weekly

Cloudeight InfoAve Weekly
Issue #884
Volume 17 Number 47
September 18, 2020

Dear Friends,

Welcome to Cloudeight InfoAve Weekly Issue #884. Thank you very much for subscribing and for being a part of our Cloudeight family. We appreciate your friendship and support very much!  Please share our newsletters and our Website with your family and all your friends.

We wish you all the best during the global pandemic. Our prayers and good wishes go out to all of you during this difficult time. We are all in this together.

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Help us help you.


When you support us with small gift, you help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. Plus, our computer tips make your computer easier to use.

Did you know that we provide support to thousands of people? Every week we help dozens of people via email at no charge. The questions and answers you see in our newsletters are from the email answers and help we provide to everyone free of charge.

Thanks to your gifts, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, provide you with the knowledge you need to navigate the Web safely, provide you with suggestions for safe, free software and websites, and help you get more out of your PC.

Please Help us keep up the good fight with a small gift.

Interested in making an automatic monthly gift? Visit this page. Help us keep helping you... and helping you stay safe on the Web.

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Rina says Edge is now her default browser, but she wants Chrome
Good morning. Thank you for always willing to help I have no idea what to do without all your good advice. My question is this: I have Google Chrome which is my default browser. Just in the last 2 or 3 days I get a message that says Chrome is no longer my default. I click on it and it directs me to Microsoft Edge. There is nowhere where I can change my default back to Chrome. I just hate all these changes for sure. I know you have the answer for this so thank you so much for your help. Rina.

Our answer
Hi Rina. In Windows 10's taskbar search type Default Apps and press Enter when you see Default Apps appear in search results.

Scroll down to "Browser" and click on the browser listed. Once you click on the default browser, you will see a list of all the browsers installed on your PC. From that list, choose Google Chrome from that list. Then close the Settings app.

That's it. Google Chrome will now be your default browser.

If you need anything else, please let us know.

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Roger says AbleWord has taken over his MS Word files
Regarding WORD and AbleWord: Somehow I've gotten AbleWord involved in my WORD files. In my Explorer list of my .docx files the icon in the file name shows the blue icon of AbleWord and the "Type" list to the right shows "AbleWord" as the type.

It appears that AbleWord now "owns" my files rather than WORD. I would prefer to work only in the Microsoft WORD environment. AbleWord has been dormant on my system since 2015. How can I get AbleWord out of my life?

Our answer
Hi Roger. Programs don't own files; they are associated with certain files.

You can associate MS Word files (,docx) with Microsoft Word this way:

1. Right-click on any .docx file.
2. From the right-click menu that opens choose "Open with"
3. Choose Microsoft Word
4. Make sure the box is check next to "Always use this app to open …" is checked.

Another way...

1. Type File Association in taskbar search.
2. Click on "Choose a default app for each type of file" when it appears in the search results.
3. On the "Choose default apps by file type" "Associate file types with specific apps" page...
4. Find .DOC and .DOCX on the list on the left (it's in alphabetical order).
5. If yours says "AbleWord" next to .DOC and .DOCX, click on AbleWord and change it to MS Word.

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You should also uninstall AbleWord if you don't use it. To do that type APPS & FEATURES in taskbar search and press Enter when you see Apps & features appear in the search results. In the Apps & features section you'll see a list of programs. Find AbleWord and click on it. When you click on it, you'll see an Uninstall button. Click the uninstall button to uninstall AbleWord.

I hope this helps you.

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Robert wants to clean install Windows 10
In one of your newsletter awhile back you had hoe to do a clean install by downloading a copy of windows 10 to a flash drive and then saving I think Documents under user to a backup and that would put back all of your files except 3rd party programs. Can you tell me what date that newsletter was put out.

Our answer
Hi Robert. You can reinstall Windows 10 without using a flash drive, just by doing a reset. A "clean install" would by definition remove everything including your files. There's also a Windows 10 Fresh Start which lets you do a fresh clean install of Windows 10 without any manufacturer's bloatware, but still keep your files and some of your settings.

Here are some of our articles (and there are many) that you may find useful:

That should just about cover everything.

I hope this helps you.

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Sue is having problems opening her Downloads folder
Hi, When I try to open my Downloads Folder, I get a message stating it is unavailable. I did a Google search on the issue, I ran the "sfc/scannow" program. It stated that it found and corrected corrupt file(s). I restarted my computer, but the message is still there, stating it is unavailable. Everything worked fine yesterday. Thanks so much for any help, you guys have helped me in the past, so I knew where to get help with this!

Our answer
Hi Sue. Thanks so much! First, turn off your computer. Power it off completely and leave it off for 5 minutes. Make sure all power lights, hard drive lights are off. After 5 minutes turn your PC back on. Now try opening your Downloads folder.

If that does not work try running System Restore. Here's how to do that:

Type RSTRUI in taskbar search and press Enter when you see rstrui run command appear in the search results.
System Restore will start.
Pick a date that is before you started having problems. If you don't see any dates before you started having problems, look at the bottom of the System Restore window for "Show more restore points". Select t restore point and click "Next", verify the restore point date -then click "Finish". System restore can take a long time to run -sometimes over an hour. It's important that you don't shut down or restart your computer during a restore procedure. System Restore does not affect your personal files, folders, etc.

If that does not work try running a DSIM scan. To run a DISM scan do this:

1. Type CMD in taskbar search.
2. When Command Prompt appears in the search results click "Run as administrator"
3. At the prompt in the command window copy and paste (or carefully type) the following command...

DISM /Online /Cleanup-Image /RestoreHealth

It must entered exactly as shown above, spaces are very important. After you've entered the command, press Enter. When it has finished running it will tell you it has completed successfully. After it completes, it's important that you restart your computer before you try opening the Downloads folder.

If none of those work, you may have to do a system reset. But let's cross that bridge when we come to it.

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Dotty wants LibreOffice to open spreadsheet files
I have always used LibreOffice for all my business spreadsheets. I recently downloaded OpenOffice and now Open Office is the one that opens all my spreadsheets. How do I get LibreOffice back to be the one to open my spreadsheets? Thank you. You are both my lifeline to all my computer needs. Stay safe.

Our answer
Hi Dotty. Thank you. There are two ways to it. The easiest way is to right-click on one of your spreadsheet files and choose "Open with" and select Libre from the list that appears. NOTE: You may have to click on "More apps" to get a complete list.

You can also do it from Settings > Apps > Default apps > Choose default apps by file type. Here's how to do that.

Type File Associations in taskbar search, then click on Choose default apps by file type when you see it in the search results (or just press Enter). You'll see all file types on the left in alphabetical order. Scroll down until you get to the file type(s) you want LibreOffice to open by default. For example, .XLS. Click on it and you'll see a menu where the appropriate LibreOffice program should appear. Then choose LibreOffice as default app to open .XLS files or whatever other file types you want LibreOffice programs. You have to do them all one by one, for example .XLS, .DOC, .DOCX, etc. This works all file types that can be opened by LibreOffice programs.

Hope this helps you.

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Rhea says the CTRL+P print shortcut won't work
My printer still prints except when I push control and p. It always worked before but now I either get the message that says I have 3 in queue for printing or else I get a message that says there is a print head problem oxc19a0015. It stays on the message print window but doesn't stop me if I just hit print but if I were to hit control and "p", it would not print. It seems to me that when I had windows 7, it would allow you to fix the problem. Is there such a thing on windows 10. I have version 1909. Thank you.

Our answer
Hi Rhea. CTRL+P works on all versions of Windows 10, but I am not sure if works if you have print jobs in Queue. Try removing the print jobs in queue and restarting your PC and then try printing using the CTRL+P keyboard shortcut.

To Clear the print queue:

1. Right-click on the Start button
2. Click Settings
3. In Settings click on "Devices"
4. Click on "Printers & scanners" (on the left)
5. In the list of printers that appears, click on your default printer.
6. Click on the "Manage" button.

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7. Under "Manage your device" click "Open print queue".

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If you see any print jobs in the printer queue, click on them, then click "Cancel". Do this for each print job in the printer queue. Once there are no print jobs left in the queue, restart your computer, then try CTRL+P.

As far as the print head issue, that's a hardware problem - you'd need to get more info from your printer manufacturer. Hopefully, you won't get that error anymore if you clean your printer's queue.

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Linda has problems with Internet Explorer
Hey guys. Why do these 2 popup windows come up in Internet Explorer:

1. "Internet explorer restricted this webpage from running scripts on ActiveX controls."

2. "Only secure content is displayed.".


Our answer
Hi Linda. I would suggest you start getting used to a different browser. Internet Explorer is on its way out and will no longer be supported by Microsoft. Please read this article

Once Microsoft stops supporting IE, it will be unsafe to use. Since you are using Windows 10, try using Edge instead of Internet Explorer. You can also install Google Chrome or Firefox and give those browsers a try..

For a temporary solution -- until you switch to a modern browser:

Open Internet Explorer, click “Tools”, then “Internet Options”, then go to the “Advanced” tab. Next... scroll down to the “Security” section and check “Allow active content to run in files on My Computer”. Closed the Internet Options dialog and restart Internet Explorer.

You're going find many pages that won't open correctly in Internet Explorer from now on. So, it would be in your best interest to find a modern browser you like and use it instead of Internet Explorer.
Linda wrote back: "Thanks for helping me with this. What would I do without you and Darcy? Be safe."

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Thelma wants to know if Windows 10 version 2004 update is safe to install
Hi. Is it ok to download version 2004 of Windows? I have a prompt on the download page for updates. Thanks

Our answer
Hi Thelma. Microsoft has worked out most of the bugs from Windows 10 version 2004. So, you should be OK. No one can give you any guarantees, but your chances of a smooth upgrade are much better now than they were several months ago.

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Rita lost her Windows 7 Games for Windows 10 when Microsoft did an update
Microsoft did an update and I lost my hearts and solitaire games that I play offline. Is there any way to get them back?  I think they were originally from Windows 7 or 8. Any help would be appreciated. Rita

Our answer
Hi Rita. Putting games from Windows 7 on Windows 10 is fraught with problems as every time Windows has a feature update, you'll lose the Windows 7 games. Then you'll have to hope that whoever modified them to work one version of Windows 10, modifies them again and again every time there is a new feature update (version update). There are 2 versions updates every year.

The only option you have is to download the Windows 7 games for Windows 10 and hope they've been updated for your version of Windows 10.

Here is the download link for the Windows 7 games by WinAero (a reputable site).

Just remember, another Windows 10 feature update is due out in a couple of months. The next time you update there is a good chance the games won't work again.

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During this global crisis, we are offering a special telephone hotline service to all SeniorPass holders. There are reports of many COVID19 scams targeting seniors. If you are approached by a scammer or encounter something suspicious, you can use our hotline to discuss your situation with us. We check into it for you and do all we can to help you.

If you currently have a SeniorPass, all you need to do is contact us. Send us your telephone number and a brief message/a> describing your problem and we'll call you back during normal business hours.

If you don't yet have a Cloudeight SeniorPass and you'd like to know more about our SeniorPass,
please see this page.

Please note: Currently, our telephone hotline service is only available to SeniorPass holders in the United States due to international call restrictions.

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Cloudeight InfoAve Premium -Tips & Tricks

A Shortcut to All Gmail Shortcuts [and more]
Windows 8x & Windows 10 (all versions) & Gmail

Gmail has a lot of nifty and useful shortcuts that you can use in Gmail. And you don’t need to memorize them because they’re just a shortcut away. You can bring up a list of all Gmail shortcuts instantly by pressing just two keys.

Open Gmail in your browser. Now press Shift +? (Hold down your Shift key and tap the question mark key) and you’ll see this:

Cloudeight Gmail Tips

If you want to see the list of shortcuts in a new window, click “Open in a new window”.

If you scroll down, you’ll find more shortcuts that are not enabled by default. However, you can enable them just by clicking a link. See?

All those Gmail shortcuts right at your fingertips and you probably never knew it. And all you need to remember is the keyboard shortcut Shift +? (Shift key plus the question mark key).

Pretty cool, eh? Now you’re a Gmail power user!

Bonus Tip: Want More Gmail Tips?

Do you want to see an impressive list of Gmail tips & tricks? Just click right here.

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The “Show Desktop” Button on Windows 10…and more ways to show the Desktop
Windows 10 (all versions)

The show desktop button has its roots in Windows XP. In Windows XP it looked like a button. See?

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It lost weight in Windows Vista and in Windows 7, but it still looked like a button. In Windows 10, it’s gotten downright skinny. Look at the very bottom-right corner of your taskbar – to the right of the clock – to the right of the Action Center icon… see it? At the very right edge of your taskbar is a skinny strip – a sliver of a button. Just click it to minimize all open windows and bring your desktop into focus. We call it the show desktop button. You can call it whatever you like. How about “Tiny”?

See the tiny strip along the right edge? That’s the show desktop “button” on Windows 10. Aye! It is, I tells ya!

Cloudeight InfoAve Windows tips and tricks

Another tip. If you hover over the “show desktop button” and you have “Use peek to preview the desktop” set as your preference in Settings > Personalization > Taskbar > “Use peek to preview the desktop“, you’ll be able to peek at the desktop without minimizing any open windows. It makes all open windows transparent. See?

Cloudeight InfoAve Windows tips and tricks

Oh… my wallpaper? That’s a place I’ve never been to, but it’s pretty, ain’t it? It’s Reedy Island, in Moneyboque Bay, Long Island, New York. 

BONUS TIP: Want more ways to show your Windows 10 desktop?  

  1. Hold down the Windows Key and tap the “D” key to show the desktop. Press Windows Key + D again to restore all your open program windows.
  2. Hold down the Windows Key and tap the “M” key to minimize all open windows and view the desktop. To restore all the open windows, use Windows key + SHIFT + M.

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You Don’t Need to “Safely Remove” a USB Drive on Windows 10
Windows 10 (versions 1903 and newer)

This morning we had a question from a reader who was fretting over not being able to “Safely remove” USB drives ever since updating to Windows 10 version 2004.

According to Windows Latest, you don’t need to worry…

“If you use Windows 10 version 1903 or newer, Windows now automatically disables write caching for USB drives and you won’t find the ‘eject’ option because it’s no longer needed.

Last year, Microsoft introduced a new policy for Windows 10 that instructs the operating system to allow you to remove the device without using safely remove hardware or eject option…

Windows comes with different policies you can select for USB storage devices. By default, Windows 10 is set to use the “quick removal” policy that ensures devices can be disconnected from your computer directly.

Another option is “Better performance” that improves performance but requires you to use the “Safely remove hardware” option…”

If want to take out a USB drive without using the old “Safely remove hardware” notification icon you can now do so safely as “quick removal” is the default on Windows 10 version 1903 and newer versions.

You can verify that Quick Removal is default this way.

1.) Open Disk Management (right-click on the Start button and click “Disk Management”.
2.) In Disk Management right-click on a connected USB flash drive and choose “Properties”.
3.) In the USB drive Properties dialog, click on “Hardware”.

Cloudeight Windows 10 - Safely remove hardware

4.) In the Hardware dialog, click on the Properties button.

Cloudeight Windows 10 - Safely remove hardware

5.) In the Hardware Properties dialog, click on the “Policies” tab.  You should see “Quick Removal” “Disables write caching on the device and in Windows, but you can disconnect the device safely without using the Safely Remove Hardware notification icon.”

Cloudeight Windows 10 - Safely remove hardware

So, if you’re using Windows 10 versions 1903, 1909, 2004 or newer, you can disconnect a USB flash drive safely, without losing data, without worrying about using the “Safely remove…” notification icon.

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Want more tips, tricks, and information?

We have thousands of Windows tips, tricks, and more on our InfoAve web site.

Subscribe to our free InfoAve Daily newsletter.

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Our special annual pass for computer repair for our friends 60 or older. See this page for more information.

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Cloudeight InfoAve Premium -Tips & Tricks

Microsoft To Do

Note: Our sincere thanks to Ron for bringing this excellent application to our attention. We tested Microsoft To Do and found it to be one of the best and easiest to use to-do list programs we’ve ever tried.

There must be at least 25 to-do list programs available, some free and some not. Microsoft To Do is free and it’s one of the simplest and easiest to use to-do apps we’ve ever tested.  It’s very intuitive, you don’t need to read any help pages or tutorials to get started. But if you do need help, Microsoft To Do offers all kinds of customer support, including help pages, tutorials, tips, and more. Given the simplicity of Microsoft To Do, it’s surprising they offer such a wide array of customer support.

Microsoft To Do is available for Windows, Apple, and Android devices. You can share your to-do lists between all your devices. You will need to have a Microsoft account to use Microsoft To Do, if you don’t have one you can get one free here. Just click on the “Create free account” button.

We’ll let Microsoft tell you what you can do with Microsoft To Do since they know the app much better than we do – because they made it!

Microsoft To Do: Lists, Tasks & Reminders

Got something on your mind? Get Microsoft To Do. Whether you want to increase your productivity, decrease your stress levels, or just free up some mental space, Microsoft To Do makes it easy to plan your day and manage your life.

With Microsoft To Do, you can:

• Stay focused with My Day, a personalized daily planner with suggested tasks
• Get your lists anywhere, on any device
• Share lists and assign tasks with your friends, family, colleagues, and classmates
• Personalize your lists with bold and colorful backgrounds
• Set one-time or recurring due dates and reminders
• Break your tasks into manageable steps
• Add notes to any task
• Attach files up to 25 MB to any task
• Sync your tasks between Outlook and To Do
• Group your lists together by topic or project

Whether it’s for work, school, or home, To Do helps you organize and simplify your plans. To Do is free and available on all your devices.

Now, how about a few screenshots from our testing of Microsoft To Do?

MS To Do + Cloudeight Freeware Pick

Above: MS To Do has a quite simple and attractive interface.  The intuitive design makes it easy to use even if you’ve never used it before.

MS To Do + Cloudeight Freeware Pick

You can add as many of your own task lists to it as you need. Note in the screenshot above we added a section called Cloudeight Sessions.

And as you can see in the screenshot above and below, you can change the appearance of Microsoft To Do by changing its background picture or color,

MS To Do + Cloudeight Freeware Pick

So, if you’ve been looking for an easy-to-use to-do list program that has just about all the features you would even need, you’ll want to try Microsoft To Do. You can get Microsoft To Do for Windows free from the Microsoft Store. If you need help with Microsoft To Do there are help pages, guides, tutorials, and more available from Microsoft here.

Wait! What about Microsoft To Do for Android and Apple devices?

You can get Microsoft To Do for your Android device(s) here

And you can get Microsoft To Do for your Apple device(s) here.

And thanks again, Ron, for suggesting Microsoft To Do! 

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Cloudeight InfoAve Premium - Essays , Rants, etc.

Getting Old is Easy

It’s hard to believe that autumn is just around the corner. It seems just the other day I was sweating my way through mowing the grass on the first “official” weekend of summer – that would be Memorial Day Weekend for those of you who don’t live in the USA.

I don’t know why but this time of year, the trees look kind of a fuzzy green. They’re getting old. And so am I. With autumn right around the corner, I decided to move some logs to the woodpile. These were old logs – probably rotten now – that I had toted from Heaven knows where to the garden that I painstakingly laid out decades ago.

The logs were heavy. They were much heavier taking them out than I remember them being when I put them in. They should be lighter – they’re decaying for goodness sake. I’d like to tell you they were water-logged and therefore actually heavier now, but the fact is, I’ve grown old over the last couple of decades. Those logs I hauled in and laid around the garden as a neat and thrifty border long ago – toted in a lot easier than they toted out.

After decades of planting gardens, weeding gardens, tending gardens, watering gardens, cursing gardens, fighting bugs, plant diseases and too much rain, too little rain, too much cold, too much heat, frost, floods, drought, deer eating up everything and so on, I decided that I had had enough of gardens...

Please read the rest of this essay here.

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Cloudeight InfoAve Premium - Back to Basics

Did you know that website addresses and email addresses are never case sensitive?

While it is true that a lot of things on the web are case sensitive - passwords (always) and sometimes usernames and CAPTCHAS are case sEnSiTIVe

But did you know that web address and email addresses are not case sensitive? For example, is the same as ANYNAME@ANYNAME.COM. Or THUNDERCLOUD.NET is the same as And THunDeRclOUd.NeT is OK too?

Here you go: httPS:// Go ahead, click it, and see if it works for ya!

See, I told you so. Now you know you can type email addresses and web address with reckless abandon - and you'll be just fine.

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Help us help you.


When you support us with small gift, you help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. Plus, our computer tips make your computer easier to use.

Did you know that we provide support to thousands of people? Every week we help dozens of people via email at no charge. The questions and answers you see in our newsletters are from the email answers and help we provide to everyone free of charge.

Thanks to your gifts, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, provide you with the knowledge you need to navigate the Web safely, provide you with suggestions for safe, free software and websites, and help you get more out of your PC.

Please Help us keep up the good fight with a small gift.

Interested in making an automatic monthly gift? Visit this page. Help us keep helping you... and helping you stay safe on the Web.

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Sales of the following products and services help support our newsletters, websites, and free computer help services we provide.

Cloudeight Direct Computer Care: Single Keys, SeniorPass, or Season Tickets - always a great deal. Cloudeight Direct Computer Care is like having PC insurance. Get more information here.

Emsisoft Anti-Malware:  Emsisoft is the only Cloudeight endorsed and recommended Windows security program. It provides users with a complete antivirus, antimalware, anti-ransomware, anti-PUPs solution. We offer single Emsisoft licenses and multi-computer licenses at discount prices. Also, we offer our exclusive Emsisoft with Cloudeight installation & setup. Get more information here.

Thunderbird Email Setup: Thunderbird is a great email program that you can use with your Gmail and (Hotmail) webmail accounts as well as with your Internet provider's email. We'll set it up correctly you. Our set up includes configuring up to 3 email accounts and setting up Thunderbird to use stationery (if desired). Our Thunderbird Email Setup Service is always a great deal. For more information visit this page.

Reg Organizer: Reg Organizer is the Swiss Army Knife of Windows tools. It's far more than just a registry optimizer and cleaner... it's a Windows all-in-one toolkit. Reg Organizer helps you keep your computer in tip-top shape and helps you solve annoying Windows problems. Reg Organizer works great with Windows 10! Get more information about Reg Organizer (and get our special discount prices) here.

SeniorPass - One year of Cloudeight Direct Computer Care - unlimited sessions! Get more information here.

Windows 10 Customization: Make Windows 10 look and work the way you want it to. Learn more.

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We hope you have enjoyed this issue of Cloudeight InfoAve Weekly. Thanks so much for your support and for being an InfoAve Weekly subscriber.

With hope and prayers, may you and your loved ones stay safe and well.

Your friends at Cloudeight,

Darcy and TC
Cloudeight InfoAve Weekly - Issue #884
Volume 17 Number 47
September 18, 2020
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