Cloudeight InfoAve Weekly

Cloudeight InfoAve Weekly
Issue #908
Volume 18 Number 18
March 5, 2021

Dear Friends,

Welcome to Cloudeight InfoAve Weekly Issue #908. Thank you very much for subscribing and for being a part of our Cloudeight family. We appreciate your friendship and support very much!  Please share our newsletters and our Website with your friends and family.

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OE Classic & Cloudeight
Our newest Cloudeight Endorsed Email Program - Very Similar to Windows Mail & Outlook Express. Stationery works great!

Read more about OE Classic here!

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Sandro wants to know if we can help check his computer for traces of scammer activities
Hello. I read with great interest the Questions and Answers section in your Issue #907 about a person that wrote in about being scammed. This person in question apparently allowed the scammer to take over her computer. A similar situation happened to me about a month and a half ago. I was wondering if I could get my computer serviced with removing the remote connection software and other software installed by the scammer including any other magic you feel needs to be done. I'm interested in your repair service, but I would rather you not put Emsisoft on my computer. I'm happy with my Norton. Thank you, Sandro.

Our answer
Hi Sandro. Yes, we can check over your computer and find and remove anything the intruder installed on it. We recommend Emsisoft, but we don't force anyone to use it.

You can purchase Cloudeight Direct Computer Care repair keys at

We look forward to helping you soon.

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Roger has a problem with the Windows 10 Start button
I am 83 years of age and reside in England. I have received your newsletters now for many years - always good reading and tips.

I now have a problem which I hope you can help me with. I have a desktop computer, running Windows 10 -Version 20H2. This week I suddenly noticed that my windows Start button was not working and only allowed me right-click access. This obviously did not give me access to many of my programs. And whether coincidence or not, it seemed to come after a Windows update.

I have searched for an answer to my problem, and there appears to be several ways to fix my Start button problem. However, at my age, I am not so confident in attempting the solutions I've read. Could you suggest as simple way to undertake a repair - step by step. I hope you can help. Your publications are always a good daily and weekly read for me. Thanks, Roger.

Our answer
Hi Roger, thanks so much for your kind words. They are very much appreciated.

Here are some things you can try that may help you fix your Start button issues.

1, The first and easiest thing to do is to shut down your computer completely. Make sure all power lights are off. Leave your computer shut down for 5 minutes, then turn it on and let it boot up. Try your start button. If it is still not working right...

2. Right-click on an empty space on your taskbar. Click on Task Manager. In Task Manager, find Windows Explorer. Right-click on Windows Explorer and choose "Restart" from the menu. Your desktop and taskbar icons will disappear for a few seconds as Windows Explorer restarts. After it has restarted, try your start button. If it is still not working correctly...

3. Follow the instructions on this page. You'll find easy to follow instructions on how to run SFC and DISM scans to fix missing and/or corrupted Windows files.

We hope this helps you, Roger.
Roger wrote back: "TC - You are an absolute star. I followed your instructions relating to the SFC and DISM and after a testing period of time for me - All is back to order. I cannot thank you enough. Roger."

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Brenda has a question about disappearing emails and Gmail's "All Mail" folder
Over the last few weeks I've noticed odd emails disappearing from my inbox. None of them have been important, just videos that I wanted to pass on. Today I've just forwarded another email and it disappeared from my inbox right in front of me. I've searched and found them in the All Mail folder. Although I have tried to rectify this by looking for help, I have not been successful. Would you please be able to help me with this? I would be very grateful. Thank you.

Our answer
Hi Brenda. Gmail's "All Mail" folder is just what it says, it is a folder that stores all your emails. Depending on your settings, and whether you archived an email or not, messages are moved from the inbox to archive folder "All Mail". They are always there for your reference.

At, they stay in inbox until you move them or archive them. If you are using an email program to check that Gmail account and it is set up as POP3 email, then the mail from you Gmail inbox is downloaded to your computer; Gmail automatically archives a copy and saves it in the "All Mail" folder.

If you set your email program up using IMAP protocol, your mail would be synchronized between your email program and Gmail. For more info about IMAP and POP3 see our article here.

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Robert is changing from HDD to SSD and has some questions
I'm changing from hard drives to SSD drives. Could you do a comment in your newsletter of what not to run or do with an SSD drive such as maintaining an SSD drive running DISM/SFC?

Our answer
Hi Robert. For those not familiar with the terminology - SSDs are Solid State Drives; HDDs are standard hard drives. OK on to your questions.

 DISM/SFC are Windows scans, not hard drive scans. They are scans that can repair corrupted or missing Windows files.

here is nothing you can't do with an SSD drive that you can do with an HDD except defragmenting. Windows 10 automatically defrags HDD but uses TRIM on SSD.

You can run SFC, DISM, or CHKDSK /Scan, CHKDSK /F etc. on both SSDs and HDDs. But if you're using SSDs, never download a 3rd-party disk defragmenter. Otherwise, no worries!

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Tricia wants to know if searching from our Start page helps us
I have your Start page as my browser's home page. Do you get some remuneration each time I go to your Start page and use the search on that page to find something? If so, let me know, and I will use it a lot more. Tricia.

Our answer
Hi Tricia. We get a small amount from Google each time someone does a search from our Start page at

And... thank you so much for using our Start page and for using it to search from too!

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Shirley might be a victim of a phishing scam
I have bought Emsisoft from you, but I need to know if I need something like LifeLock. I have renewed Emsisoft. But someone from my local Home Depot put my Social Security number on the Dark Web. I had protection provided by Home Depot for two years, but last year i got all my credit cards hacked and even my PayPal account. Should I buy LifeLock?

Many thanks for years of great info and help. Blessing to you, Shirley.

Our answer
Hi Shirley. Thank you for your nice comments.

It sounds like you have been the victim of phishing emails and you've given criminals your personal information. There is no software program that can prevent you from falling for a phishing scam. Lifelock has been sued a least a half-a-dozen time for false advertising.

The only advice I can give you is don't click links in emails if you're not sure who sent them - and NEVER click any links in emails that ask you to click to change your password or change your personal information.

See this page to learn how to avoid falling for phishing scams.

And remember you have to be careful with links in email because no software programs, antivirus, antimalware -- no software at all -- can protect you from you clicking a link and giving your information to criminals. So, don't spend your money on LifeLock - it's expensive and their advertising isn't all true.

Just be very careful with email and don't click links if you're not sure who sent the email. And remember, criminals can make any email look like it came from Home Depot, or your bank, or a credit card company, etc.

I hope this helps you, Shirley. If you need anything else, please let us know.

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Sandy asks about "Safely Remove Hardware"
While downloading Lock Hunter, something you recommended, they advertised for USB Safely Removed. I was wondering if this is okay to download. I know that you are supposed to be able to remove USB, external drives, etc. with Windows 10, but quite frankly, I don't trust it. I know of a few people that had an issue when they didn't stop and remove their USB drive. The external drives have no way to stop or eject them.

Our answer
Hi Sandy. Since you are using Windows 10, you don't need to use "Safely remove hardware" at all. You can safely unplug external devices, such as hard drives, thumb drives, etc. without doing anything - just unplug them. So, the answer is, no - don't download that program.

Here is our article on why you no longer need to use "Safely remove hardware" if you're using Windows 10.

One more thing... when we recommend a program, we are recommending only the program we specifically mention, for instance "LockHunter". Whatever else might appear on the LockHunter site may or may not be safe. Typically, freeware developers may have dozens of programs listed on their sites - but always we only recommend the ones we specifically mention. So, the "good by association" theory is not something you should ever assume.

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Betty wants to know who to contact about her online privacy
From your post on the recent COMB data breach I unfortunately found that my primary email account was included. I'm guessing this had to do with my info being affected with a 2017 Equifax security breach.

Even though I had updated my passwords not that long ago using LastPass, I thought it would be best to update the passwords or change the email addresses. Because I had 5 pages of personal/business accounts this took a lot of time, so I decided it might be a good idea to delete online accounts that I no longer needed. However, I found that you can't always change an email login ID within the website, and it takes tenacity to get some online accounts deleted. I even had a couple well-known companies say they couldn't delete my account. (I've come up with a couple workarounds that should take care of these nagging issues.)

Frankly, I'm not happy with the effort it has taken to make changes and deletions or the fact that some companies seem to think they own a customer's personal data (unless you live in CA, the UK, or the EU).

Anyway, my question is... Do you have any suggestions about what organizations, etc. one might contact to address data privacy? Or do you know if there's any current efforts being made to improve U.S. data privacy laws? Ordinarily, I'd contact a state legislator or congressman, but I'm now living in Florida.

Sorry for the long message.

Our answer
Hi Betty. I wish there were someone you could contact about privacy, but right now the USA has no centralized privacy policy or agency like Europe and Australia do. You would need to contact each company you deal with and address your privacy concerns with them.

There are some sites that promise to help you with your privacy concerns, but I'm not sure I'd trust them. And even if they are trustworthy, you'd be bringing another party into the privacy fray.

If you just want someone who champion privacy rights as well as personal rights, the Electronic Freedom Foundation is a foundation you may want to look into. You can visit them here.

I'm sorry I don't have a really good answer to your question. Our (United States) government and its representatives should have taken action long as far as privacy rights go. Personally, I don't even assume I have any privacy at all on the web and conduct myself accordingly.

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Cathy wants to know if it's safe to order online with her tablet
I was wondering how safe it is to order online with my tablet. I always use my desktop computer when I order online, but I never order online with my tablet.

Our answer
HI Cathy. As long as you're careful and you order from your home wireless connection and not from a public wireless (like a restaurant, airport, etc.) you should be just fine.

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 Jim wants to know what's wrong with LastPass
I have seen your article about leaving the free version of Last Pass.
Is there something wrong with the paid version?

Our answer
Hi Jim. I don't believe we disparaged LastPass in any way. We were just answering the dozens of people who are using LastPass on different devices and who asked us if there was a good free alternative. I tested BitWarden for about a week and at first, I was not impressed until I removed LastPass from one of my browsers and decided to cold turkey with BitWarden - then I was very impressed.

That being said, it has recently been reported that LastPass for Android - tablets & phones is not exactly on the up and up. Read LastPass Android app has some sneaky tracking software hidden away. It's bad enough when browsers track you - but I don't think I'd want my password manager tracking me.

If you want to pay for LastPass that's fine - all we are saying is that BitWarden is a great free alternative.

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It's just like having insurance for your computer. And talk about affordable! SeniorPass is available for just $99. With SeniorPass you can get help with most any computer problem whenever you need it. We're here to help you.

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Cloudeight InfoAve Premium -Tips & Tricks

How to Create PDF Files in Windows 10
Windows 10 (all supported versions)

Windows 10 allows you to create PDF files without installing any third-party software. You can easily create PDF files using Windows 10's built-in "Print to PDF" feature.

Here's how to create PDF files in Windows 10 without installing any 3rd-party software…

Type Printers in taskbar search and press Enter when you see Printers & scanners appear in the search results. You'll see "Microsoft Print to PDF" in the list of printers.

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Do you have a Word Document you want to convert to PDF? No problem. Open the Word document and click on Print. In the Print dialog, select Microsoft Print to PDF and click “Print”. MS Word will ask you to name your PDF file and choose where you want to save it – and that’s all there is to it. Your Word document will be saved as a PDF file.

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You can do this with almost any printable file on your Windows 10 PC.

Create PDF file from WordPad? No problem.
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Notepad? No problem.

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And yes, you can convert your images to PDF too. Open any JPG, PNG, GIF image and choose "Print" then choose "Microsoft Print to PDF". That's it. Just about anything you can open and print on Windows 10, you can make a PDF file of it. Windows 10’s Print to PDF feature is a misnamed, but very useful feature.

So, the next time you need to convert a file to PDF, don’t go searching the Web for a file converter to create PDF files, or waste your time looking for a file conversion website. If you’re using Windows 10, you have everything you need to make PDF files quickly and easily with Windows 10's "Microsoft Print to PDF" feature.

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 A Quick Way to See a List of All User Accounts on Your Computer
Windows 10 (all versions)

Today, we’re going to show you how to get a full list of all user accounts on your PC. Don’t be surprised when you see how many there are – Windows adds its own accounts.

OK, let’s go. Type Command (or CMD) in taskbar search and press Enter when you see Command Prompt appear in the search results.

Type the following command (or copy & paste it) at the prompt in the Command Prompt window:


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Some stuff you will want to know:

The first account listed is the Windows built-in administrator account. It’s disabled by default, and unless you have some good reason to enable it, you should leave it disabled.  I have mine enabled, as you can see above. 

The second account listed is the system default account. And you know this because it says, “A user account managed by the system.” 

Here’s some more information that will help you make sense of this arcane stuff.

AccountType: 512
indicates a normal or regular account.

Disabled: TRUE/FALSE
This tells you whether the account is active or not.

Domain: Unless you’re using a domain, your computer name will be displayed here. This computer is named Rocky 10. It’s a long story.

Full Name: Your name or whatever name you chose when you created the account. 

Name: The truncated name Windows uses for your account It’s usually limited to 5 characters.

PasswordChangable: TRUE/FALSE
This tells you whether you have the authority to change the password of the account. True means you do, and false means you don’t.

And that’s how you do it. Now you know a quick way to see all user accounts on your Windows 10 PC. 

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Moving from LastPass to Bitwarden is Easy
Anyone using LastPass Free

I’ve been testing Bitwarden for about 10 days now. Now I’ve become a fan of Bitwarden. Now, keep in mind, I’ve been a LastPass user for over ten years. We all like what we’re used to better than something new and different. But over these last ten days, Bitwarden has impressed me and I’m ready to leave LastPass behind.

As we recently reported, LastPass is going to limit their free version to one device type. I’m not going to go over all the changes here, but if you want to learn about the changes coming to the free version of LastPass on March 16, 2021, visit our post here.

If you’re interested in moving from LastPass to Bitwarden, it’s pretty easy. Here’s our step-by-step tutorial showing you how to do it.

First, let’s export your data from LastPass.

1. Click the LastPass icon in your browser — then click Account Options.

From LastPass to Bitwarden - A Cloudeight Tutorial

2. Select Advanced.

 From LastPass to Bitwarden - A Cloudeight Tutorial

3. Then click Export.

 From LastPass to Bitwarden - A Cloudeight Tutorial

4. Select LastPass CSV File.

 From LastPass to Bitwarden - A Cloudeight Tutorial

Note: You may have to type in your LastPass master password to proceed.

Your LastPass CSV file will immediately be downloaded (usually) to your Downloads folder.

5. Next, select Export again and select Form Fills.

A Cloudeight Tutorial

Your LastPass FormFill CSV file will immediately be downloaded (usually) to your Downloads folder.

Getting Started with Bitwarden.

OK, you’re all done with LastPass for now. It’s time to get Bitwarden and a free Bitwarden account and install Bitwarden in your favorite browser. 

 From LastPass to Bitwarden - A Cloudeight Tutorial

Once you’ve installed Bitwarden and created an account login to your Bitwarden account.

From the menu at the top, click on Tools.

 From LastPass to Bitwarden - A Cloudeight Tutorial

From the Tools dropdown choose Import Data (see screenshot above). Under Select, the format of the import file, click the down arrow and choose LastPass (CSV). Click on “Choose File” and browse to the LastPass.csv file you exported, then click on the blue “Import Data”. button (see screenshot above).

If you exported LastPass and LastPass Form Fills, click on “Choose File” and choose the lastpass_formfill_export.csv file you exported from LastPass.

It’s a good idea to delete the CSV files you exported from LastPass since they are not encrypted and could be read by anyone.

If you need more help, Bitwarden has a great help page for those moving from LastPass to Bitwarden.

If you have questions or problems visit for help.

And that’s it. You’re all set to go with Bitwarden.

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Want more tips, tricks, and information?

We have thousands of Windows tips, tricks, and more on our InfoAve web site.

Subscribe to our free InfoAve Daily newsletter.

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Cloudeight InfoAve Premium -Tips & Tricks

175 Amazing Random Facts

“These fun facts about everything from the cosmos to the inner workings of your body will blow your mind.”

Cloudeight Site Pick & Fun Stuff 175 Random Facts from BestLife

For our freeware pick today, we're going to take you on a journey of amazing facts. And after our little jaunt, we're going to tell you where you can find a whole lot more amazing facts… things you probably never knew, like these:

Why do we get goosebumps?
In this physiological reaction, small muscles attached to individual body hairs contract, which leads the hair to stand on end. We inherited this ability from our ancestors in part as a way for our (then) coat of body hair to capture air beneath it and in that way retain heat. But, as George A. Bubenik, a physiologist and professor of zoology at the University of Guelph in Ontario, Canada, explained to Scientific American, it also caused our ancestors to appear bigger than they were, helping to ward off predators…

Humans are the only animals that blush.
We are also believed to be the only animal that feels embarrassment—a complicated emotion requiring understanding others’ opinions and other factors. Charles Darwin called blushing “the most peculiar and most human of all expressions,” while Mark Twain said, “Man is the only animal that blushes. Or needs to.”

The wood frog has a BIG bladder.
Talk about having to go! Wood frogs in Alaska have been known to hold their urine for up to eight months, sticking it out through the region’s long winters before relieving themselves once temperatures increase.

Your nostrils work one at a time.
When we breathe in and out of our nose during the day, one nostril does most of the work at a time, with the duties switching every several hours. This “nasal cycle” is dictated by the same autonomic nervous system that regulates heart rate, digestion, and other unconscious bodily functions…

Cotton candy was invented by a dentist.
It is not known whether William Morrison had an ulterior motive for inventing the soft confection, but the dentist no doubt helped ensure others in his profession continued drawing in plenty of customers. In 1897, he partnered with candy-maker John C. Wharton to develop the cotton candy machine (which at the time was known as “Fairy Floss”), and it’s been bringing kids cavities ever since.

Okay, folks, that’s enough to get you started. If your interest isn’t piqued by now, I give up. I love sites with amazing, brain-rattling facts like these. You’ll find 175 amazing facts like the ones above when you visit Random Fun Facts at BestLife online.

Come on, you have time. Go be amazed!

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Cloudeight InfoAve Premium - Essays , Rants, etc.

In Like a Lamb

The wet, freezing, morose winds of winter must have eyes and those eyes must have been looking at a calendar because, on the first day of March, those harsh winds of winter ceased, and March came in like a lamb.

The walks and ways and forest trails that were just last week buried under a foot or more of snow are now clear and dry and ready for walking, and biking, and the laughter of children playing in the still-chilly March air.

March, where I live, is a cruel month. And just because it came in like lamb does nothing to change my opinion of this wicked mistress of months. The sunny days that have persisted since the first day of March, don’t fool me. I know better. And though I am loath to use a cliché, I will anyway.

The worst may well be yet to come.

I saw many people in the park yesterday, musing on benches, walking dogs, and watching their small children play on the swings and monkey bars. Where were they a week ago while I trudged knee-deep in snow, out-of-breath, gasping from the exertion? Walking through snow over a foot deep is not easy – it’s like walking through shallow quicksand.

While I slogged, gasping, through snow up to my knees, the deserted park mocked and echoed my heavy breathing…

 Please read the rest of this essay here. 

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Cloudeight InfoAve Premium - Back to Basics

What does "refurbished" mean?

If you're looking to buy a new computer and save money, you should consider buying a refurbished a PC. Many people are confused by the term "refurbished". Generally, in the world of computers, the term 'refurbished' is used to denote a product that has been returned, inspected, repaired if necessary. Also, the device has its data wiped and is restored back to factory settings.

Some words of advice: If you're buying a refurbished computer, make sure you're dealing with a reputable company. And make sure your refurbished device comes with a warranty.

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Thanks to your gifts, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, provide you with the knowledge you need to navigate the Web safely, provide you with suggestions for safe, free software and websites, and help you get more out of your PC.

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Cloudeight Direct Computer Care: Single Keys, SeniorPass, or Season Tickets - always a great deal. Cloudeight Direct Computer Care is like having PC insurance. Get more information here.

Emsisoft Anti-Malware:  Emsisoft is the only Cloudeight endorsed and recommended Windows security program. It provides users with a complete antivirus, antimalware, anti-ransomware, anti-PUPs solution. We offer single Emsisoft licenses and multi-computer licenses at discount prices. Also, we offer our exclusive Emsisoft with Cloudeight installation & setup. Get more information here.

OE Classic Email program. The email program that is most like Outlook Express. We can even set it up for you. Get more details here.

Reg Organizer: Reg Organizer is the Swiss Army Knife of Windows tools. It's far more than just a registry optimizer and cleaner... it's a Windows all-in-one toolkit. Reg Organizer helps you keep your computer in tip-top shape and helps you solve annoying Windows problems. Reg Organizer works great with Windows 10! Get more information about Reg Organizer (and get our special discount prices) here.

SeniorPass - One year of Cloudeight Direct Computer Care - unlimited sessions! Get more information here.

Windows 10 Customization: Make Windows 10 look and work the way you want it to. Learn more.


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We hope you have enjoyed this issue of Cloudeight InfoAve Weekly. Thanks so much for your support and for being an InfoAve Weekly subscriber.

With hope and prayers, may you and your loved ones stay safe and well.

Your friends at Cloudeight,

Darcy and TC
Cloudeight InfoAve Weekly - Issue #908
Volume 18 Number 18
March 5, 2021 

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