Cloudeight InfoAve Weekly

Cloudeight InfoAve Weekly
Issue #916
Volume 18 Number 26
April 30, 2021

Dear Friends,

Welcome to Cloudeight InfoAve Weekly Issue #916. Thank you very much for subscribing and for being a part of our Cloudeight family. We appreciate your friendship and support very much!  Please share our newsletters and our Website with your friends and family.

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Lindsay can't get a program off the Start menu
Hi. Initially installed an app via Edge. This app was later uninstalled and does not appear anywhere on my PC, but the app's description remains in the Start menu. Any ideas as to how I can remove this leftover description from start menu? Thank you in advance for any help with on this annoying anomaly. Lindsay.

Our answer
Hi Lindsay. We run into this quite often when we work on computers with our Cloudeight Direct Computer Care service. We wrote an article about the same problem you're having - a program being removed but items related to that program still remain in the Start menu. You can read that article here.

Another way to do it (and this will sound rather strange, but it works) is to reinstall the problem-causing program, and then immediately uninstall it.

I hope this helps you, Lindsay. If you need anything else, please let us know.
Lindsay wrote back: "Hi TC. Thanks so much for your prompt reply to my problem. Thanks to you the problem is solved. I used the reinstall then uninstall method recommended by you and it was successful. Thank you for all you do for us old guys that use PCs as a hobby. Lindsay"

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Audrey says Microsoft called
I received a phone call this morning and it was Windows saying that I have had a lot of errors on my account. How do they know? Do they usually call a person? I never said any of my information and just told her I will have the person who looks after my accounts look at it. The lady who called had an accent. Did I do the right thing?

Our answer
Hi Audrey. You were almost the victim of a scam. Microsoft NEVER calls Windows users out of the blue. Never. So, yes you did the right thing by not letting her on your computer and by not taking instructions from her.

There is only one way Microsoft will ever call you and that's if you contact Microsoft as outlined on this page and set up a call back time. Otherwise, if you receive a call saying it's Microsoft calling and they tell you something's wrong with your computer- it is ALWAYS as scam.

You did the right thing, Audrey.

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Dale wants to know how to enable his Windows 10 touch screen
Hi. Can you tell me how re-enable my touchscreen on my computer? After I did a Windows update, my touchscreen no longer works. Any directions or suggestions would be very much appreciated. Thanks, Dale.

Our answer
Hi Dale, before you do anything else, power off your computer and wait a few minutes then restart it and try your touchscreen. If your touchscreen still does not work, try this: 

1. Right-click your Windows 10 Start button (or use the Windows key + X shortcut).
2. Click on Device Manager.
3. Select the arrow next to Human Interface Devices.

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4. Select HID-compliant touch screen from the list.

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5. Select the Action tab at the top of the window (as above).

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6. Select Enable device from the drop-down menu and confirm.

We hope this helps you, Dale.
Dale wrote back: "Thanks so much! I was able to follow your instructions and my touchscreen is now working! Thank you, Dale."

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Leslie wants the search box back on her taskbar
Hi TC & Darcy. I have the search icon on my taskbar but would like the search box there instead. I remember that there was a tip on how to make it just an icon, but I want to change it back the way it was. I hope I have explained it properly.

Our Answer
Hi Leslie. Before I tell you how to put the search box back on your taskbar, you'll need to check the following settings:

#1. Small taskbar buttons must be turned off.

#2. The taskbar must be at the bottom of your screen.

.Right-click on the Start button click > Settings > Personalization > Taskbar. If you have the "Use small taskbar buttons" switch turned On, you will need to turn it off. In the same dialog, make sure the Taskbar location on screen is set to Bottom. See the screenshot below.

Cloudeight Windows 10 Tips & Tricks

After you've checked the above, right-click on an empty space on your taskbar. A menu will appear. Find Search on the menu, and click on it, and you'll see a sub-menu open with 3 choices. The choice you want is "Show search box".

Here's a screenshot to guide you.

Cloudeight Windows 10 Tips & Tricks

Also, note, you can access this same menu by right-clicking on the search icon in your taskbar too.

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Joyce's desktop icons have become very large
I don't know what I did but now the icons on my desktop have all become very large. The icons I have pinned on the task bar are normal, it is just the icons on the desktop. Is there any way I can get my icons on the desk top back to normal?

Our answer
Hi Joyce. You can resize the icons on your desktop as simply as this:

1. Press Windows Key + D.
2. Click on empty space on your desktop.
3. Hold down the CTRL key and move your mouse wheel toward you to make the icons smaller -- or move it away from you to make the icons bigger.

Using this method you can make your desktop icons as large or as small as you like. And it only takes a few seconds.

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Suzanne wants to know why her log-in screen picture is hazy
I have a question. When I turn on my computer the Lock screen picture is hazy. How can I fix this? Thank You!

Our answer
Hi Suzanne. The blurry lock screen is something Microsoft calls the acrylic effect. The blurred image is supposed to help you focus on the main purpose of the lock screen - the sign-in part.

If you don't want a blurry or hazy lock screen you can turn off the acrylic effect. We show you how to do that here.

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Michael asks why we don't trust Norton/LifeLock
Hello TC and Darcy, you have helped me on many occasions, your advice is always very much appreciated. I always look forward to each edition of your newsletter.

I've been a user of Norton software for many years. After reading one of your replies in Questions and Answers Weekly Issue #914. You stipulate and I quote...

"We don't trust Norton/LifeLock. LifeLock has been sued several times for false advertising".

I am now very reluctant to subscribe to Norton in the future. This leaves me wondering what antivirus software I can truly trust. It would help a great deal if you pass on your thoughts on which antivirus software would be the best to go for, as they all advertise themselves as being trustworthy.

Many thanks for any help you can offer.

Our Answer
Hi Michael. Norton has been around a long time. Norton purchased LifeLock several years ago. LifeLock is not an antivirus program it's supposed to be identity theft protection. However, most people actually give their personal information away by being tricked into it. LifeLock does absolutely nothing to prevent users from being scammed or tricked into giving away personal info. They claim if you use LifeLock and your identity get stolen they'll pay up to $1 million to help you recover from that. However, these claims have been disputed - the FTC fined LifeLock

Here are some of the cases against LifeLock:

FTC Sends Checks Totaling More Than $31 Million to LifeLock Customers

Lifelock Identity Theft Protection Fraud
Ebarle et al. v. LifeLock Inc., No. 3:15-cv-00258 (N.D. Cal.). Lieff Cabraser represented consumers who subscribed to LifeLock’s identity theft protection services in a nationwide class action fraud lawsuit. The complaint alleged LifeLock did not protect the personal information of its subscribers from hackers and criminals... 

LifeLock agrees to pay $100 million after class-action lawsuit

Lawsuit: LifeLock Misrepresents Identity Theft Protection Services

LifeLock's claim that it protects you from identity theft are not true, since most identity theft happens because people are tricked into giving away their personal information.

Norton's claim that hackers can "See" everything you do on your computer when you use Wi-Fi is not true. They claim their VPN (Virtual Private Network) protects you from hackers stealing your information that is leaked over Wi-Fi. If you're using your home Wi-Fi and a secured network which 99% of home Wi-Fi networks are, hackers don't see everything you do on Wi-Fi. The only time Norton's claim is true is if you're using public Wi-Fi in a restaurant, hotel, airport, etc. And you should never do banking or any other highly confidential transactions while connected to Public Wi-Fi. And if you really needed to do so, there are free and inexpensive VPNs you could use when connected to public Wi-Fi.

Norton/LifeLock's pricing starts at $9.99/month but that's only for the first 12 months. That's still nearly $120/year. And it goes up from there.

We have been using and recommending Emsisoft AntiMalware and antivirus for many years. It protects your computer from viruses, Trojans, and ransomware, but more importantly it protects you from the types of malware you're most likely to encounter - the kind that comes bundled with freeware - also known as PUPs (Potentially Unwanted Programs). And for $30 for the first year and $25 every year thereafter. We trust Emsisoft. And the team behind it provides our mutual customers fantastic support. You can read more on our Emsisoft page at

I'm sorry this is so long, but I did want you to see that what we wrote about Norton/Lifelock is not just an opinion - our opinion is based on facts.

I hope this helps you make a good decision.

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Cloudeight InfoAve Premium -Tips & Tricks

Prevent File Explorer from Changing Folder Views
Windows 10 (all supported versions)

It’s always frustrating when File Explorer switches your preferred way of viewing folders. For example, if you like to view your “Pictures” folders in “Extra large icon” view or “Large icon view” Windows cannot seem to remember your preferred view from one folder to the next. Here’s how to fix that so your folder views are consistent.

Open a folder where you have the view set the way you want it.

Click on “View’ then “Options”. Under Options choose "Change folder and search options”

See the screenshots below: 

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In the “Folder Options” dialog that opens, click on “View”. Then under “You can apply this view (such as Details or Icons) to all folders of this type” click “Apply to Folders”.  A dialog will appear confirming you want all folders of this type to match this folder’s settings… click “Yes”.

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And that’s all there is to it. Keep in mind after a Windows 10 Upgrade you may have to do this all over again.

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Two Windows 10 Features You May Not Know About
Windows 10 (all supported versions)

Mobility Center

Where can you find controls for screen brightness, battery settings, volume, external displays, and more all in one place? Well, yes, the taskbar does show most of these settings, but if you’re curious you will want to know another way, right?

It’s easy. Just type MOBILITY into taskbar search and press Enter when Mobility Center appears in the search results.

Cloudeight Windows 10 Tips - Mobility Center

Yes… Windows 10 still has the old Mobility Center that was in Windows XP, Windows Vista, Windows 7 and Windows 8.   You can adjust your screen brightness, sound volume, check battery settings, and more in the Mobility Center. If you’re using a laptop, you may find the Mobility Center useful.

WIPE OUT! Cipher.exe

When you delete files or folders in Windows, they’re not actually deleted. Not even close. Deleting a file or folder merely tells Windows that the space occupied by the file or folder that you deleted is now available for use, and Windows considers it free space, space to be used.

So, everything you delete is still on your computer, but the hard drive space it used shows as free space. That means the files you deleted are very recoverable… at least for a while. In fact, with the right software, everything you’ve ever had on your computer, every word you’ve typed, every picture you’ve saved and deleted, everything is recoverable.

There’s a hidden utility in Windows that will overwrite all the free space and make the files you’ve deleted unrecoverable. It’s called Cipher.exe and all it takes is a simple command to run it.

Press the Windows Key plus the “R” key and type:

cipher /w:C (where C is the letter of the drive you want to wipe). So, if you want to wipe drive C, type: cipher /w:C . If you want to wipe drive D, type cipher /w:D . Please note the space between the word cipher and the forward slash.

Also, it’s important to note that wiping the free space on your drives does not affect any of your data or programs. It does not delete anything… it merely wipes the space occupied by files you have deleted and that Windows shows as free to use. You won’t lose any data by doing this.

One more thing: If you have a very large hard drive with a lot of free space, this process is going to take a long time, so be prepared. Also, closing all open applications while the free space is being wipes helps speed up the process. The best time to do this is when you’re not planning on using your computer for a while.

Cloudeight Windows 10 Tips - Mobility Center

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Simple Tricks to Help Speed Up Your Windows 10 Computer
Windows 10 (all supported versions)

Try Turning off Search Indexing and/or SysMain to Speed Up Your PC

Search Indexing (Windows Search)

Windows 10 constantly indexes your hard disk in the background. It’s called Search Indexing. Indexing is supposed to make searching your PC faster. But if your PC is slow, that constant indexing can decrease performance. Turning off Search Indexing can speed up your computer. This is especially true if your computer has a standard hard drive. But even if you have an SSD drive, turning off indexing can improve your speed, because the constant writing to disk that indexing does can eventually slow down SSDs too.

You can turn off Search Indexing in Windows 10 this way:

1. Type SERVICES.MSC in the taskbar search and press Enter.
2. Locate Windows Search in the list of services and double-click it.
3. Next to “Startup type” click on the down arrow to expand the list and choose “Manual”
4. Click the “Stop” button.
5. Click Apply/OK

Cloudeight InfoAve Windows 10 tips

6. Restart your computer

Your searches may be slightly slower, but your computer should be slightly faster. If desired, you can always go back and change the Windows Search startup type to “Automatic” or “Automatic (Delayed Start)” and restart your computer. Windows will again start search indexing.


SysMain used to be called “SuperFetch” before the release of Windows 10 version 1809. SysMain is a system optimization feature that is supposed to speed up performance. However, many times, SysMain causes high disk or CPU usage that can cause your PC to run slowly. You can disable SysMain harming your computer or Windows installation.

You can disable SysMain this way.

1. Type SERVICES.MSC in the taskbar search and press Enter.
2. Locate SysMain and double-click it.
3. Next to “Startup type” click on the down arrow to expand the list and choose “Disabled”
4. Click the “Stop Button”
5. Click Apply/OK

Cloudeight InfoAve Windows 10 Tips

6. Restart your computer.

If your computer is running slowly, turning off Search Indexing and/or SysMain can help speed up your computer without causing any problems. 

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Want more tips, tricks, and information?

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Cloudeight InfoAve Premium -Tips & Tricks

Four Great Sites for Royalty-Free Images

The four sites we’re featuring all have one thing in common – they all allow you to download royalty-free images that you can use in all your projects, both personal and commercial. Some ask that you give attribution to the artist, but it is not required.

So, if you’re looking for royalty-free images, check out each of our four site picks.


Unsplash- Cloudeight Site Pick

Unsplash is a great place to find royalty-free photos. According to Unsplash, the site hosts more than two million royalty-free images that you can download and use free of charge – for personal or commercial purposes. You do not have to create an account to download free photos.

While you don’t have to get permission to use the photos, attribution is appreciated – but not required.

To browse the site, click on the three-dot icon next to “Explore” for a dropdown menu showing categories. You can also use the search feature to search for specific images.

You don’t need to create an account to download photos.
All pictures on the website are free for personal or commercial use.
Apps are available for mobile users.
The “visual search” – near the search bar – to find royalty-free images similar to photos you’ve taken or found online.

Grab some great photos from Unsplash right now.

Life of Pix

Cloudeight Site Pick

The pictures on this website have no copyright restrictions and have all are in the public domain. In addition to the pictures, Life of Pix also offers a selection of free videos.

The site has an excellent search feature if you’re looking for a specific type of photo. You can also browse the featured images or click on the Gallery tab to view collections. When you find a photo you want to use, just click the “Download” button beneath it.

But take care. On this site, you’ll also see related images and promoted Adobe Stock photos. You only get the first ten Adobe Stock photos free – after that, you’ll need to pay. So, it’s best to stick to the free images to avoid any confusion.

No account needed to download pictures.
New pictures and videos are added every week.
The magnifying glass icon in the top-right corner allows you to apply search filters and featured photographers.

Visit Life of Pix here.


PicJumbo- Cloudeight Site Pick

PicJumbo was created by photographer, online entrepreneur, and designer Viktor Hanacek in 2013. The pictures on this website are his original work, so you’ll see a lot of the same subjects and places taken from different angles. All images on this site are royalty-free and you can use them for personal or commercial use.

You don’t need an account to browse, download and/or use the photos on Pic Jumbo. If you wish you can create an account or pay for a premium membership.

You can search for images using the search bar or just scroll down the home page to see the most popular images. When you find an image you like, click “Free Download” on the left side of the screen. You can also download an entire collection by clicking “Download all free photos.”

No account needed to browse and download the free photos.
You can use the images you download for personal or commercial projects.
If you find an image you like you can click “More images like this” in the top corner to see related images.
If you want to support the photographer, click the “Buy me a coffee” button.

Visit PicJumbo.


Burst - Cloudeight Site Pick

Burst is a great resource for finding high-quality royalty-free images. The website features free images that you can use for any purpose or project, commercial or personal. You do not need to create an account to download and use the images on Burst.

You can browse the site by category or search for whatever you’re looking for. You’ll also see “top free pics this week” which is worth browsing. You can also browse popular categories, the “top free pics this week,” Once you’ve found an image you like, click on it to choose the size, and download the image.

Burst is own by Shopify.

No account needed to download and use photos.
All pictures on the website are free to use.
High-definition photos are available.
New photos are added weekly.

Visit Burst here.

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Cloudeight InfoAve Premium - Essays , Rants, etc.

Dancing in the Sunshine

It’s a beautiful and warm spring day. But just last week the ground was covered with snow and the sunshine was strained and muted. Today, I'm happy to say, the sunshine seems more alive, more at ease, less slanted, less strained, and brighter and more beautiful than it was just a week ago.

Spring in my part of the country rarely lives up my hopes for it, and this spring is a topsy-turvy typical spring. They say it's going to rain all day tomorrow, but today the sun is shining, and the day is warm. I would rather be dancing in the sunshine than dying in the rain.

Remarkable days like this one remind me that too many people worry too much about what tomorrow and in so doing they ruin today. No one knows or can know what tomorrow will bring. We cannot foresee events that await us... we cannot see into the future for even a few short minutes.

That is a good thing and there is a good reason the future hides from us. I wonder who would want to know how many hours of suffering and sickness may lie ahead. And I for one do not want to know the exact moment of my death.

We learn early in life that people and things are often not what they seem... 

Please read the rest of this essay here. 

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Cloudeight InfoAve Premium - Back to Basics

What does it mean when my pointer turns into a hand?

It probably means you've had one too many. Pointers don't turn into hands any more than dogs turn into elephants. Go easy on the sauce! Oh wait, you meant your computer pointer! Oh well, that's different!

If you see your pointer turn into a hand, it indicates that there is something there for you to click or open.

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OE Classic & Cloudeight
Our newest Cloudeight Endorsed Email Program - Very Similar to Windows Mail & Outlook Express. Stationery works great!

Read more about OE Classic here!

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Sales of the following products and services help support our newsletters, websites, and free computer help services we provide.

Cloudeight Direct Computer Care: Single Keys, SeniorPass, or Season Tickets - always a great deal. Cloudeight Direct Computer Care is like having PC insurance. Get more information here.

Emsisoft Anti-Malware:  Emsisoft is the only Cloudeight endorsed and recommended Windows security program. It provides users with a complete antivirus, antimalware, anti-ransomware, anti-PUPs solution. We offer single Emsisoft licenses and multi-computer licenses at discount prices. Also, we offer our exclusive Emsisoft with Cloudeight installation & setup. Get more information here.

OE Classic Email program. The email program that is most like Outlook Express. We can even set it up for you. Get more details here.

Reg Organizer: Reg Organizer is the Swiss Army Knife of Windows tools. It's far more than just a registry optimizer and cleaner... it's a Windows all-in-one toolkit. Reg Organizer helps you keep your computer in tip-top shape and helps you solve annoying Windows problems. Reg Organizer works great with Windows 10! Get more information about Reg Organizer (and get our special discount prices) here.

SeniorPass - One year of Cloudeight Direct Computer Care - unlimited sessions! Get more information here.

Windows 10 Customization: Make Windows 10 look and work the way you want it to. Learn more.


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We hope you have enjoyed this issue of Cloudeight InfoAve Weekly. Thanks so much for your support and for being an InfoAve Weekly subscriber.

Have a great weekend... be safe!

Your friends at Cloudeight,

Darcy and TC
Cloudeight InfoAve Weekly - Issue #916
Volume 18 Number 26
April 30, 2021 

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