Cloudeight InfoAve Weekly

Cloudeight InfoAve Weekly
Issue #1063
Volume 21 Number 17
February 23, 2024

Dear Friends,

Welcome to Cloudeight InfoAve Weekly Issue #1063. Thank you very much for subscribing and for being a part of our Cloudeight family. We appreciate your friendship and support very much!  Please share our newsletters and our website with your friends and family.

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Your gifts help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. We provide support to thousands of people. Every week we help dozens of people via email at no charge. Thanks to donations, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, provide you with the knowledge you need to navigate the Web safely and help you get more out of your PC. Help us keep up the good fight with a small donation.

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Cheryl likes uBlock Origin but now it's not working correctly...
Do you have any idea how to contact support for the uBlock program?  I've tried looking it up and their "support" on their page says it requires a 'GitHub' account, which I do not have nor do I want to create. The program will be turned "on" (red icon) on some Windows tabs and "off" (grayed out) on others. There is nothing under "options" for me to turn it on. I really like this program but it's very difficult to use if it won't come on when I switch tabs. I hope you can help me. Thank you. Cheryl.

Our answer
Hi Cheryl. It's just a browser extension - it only makes changes to the browser it's installed on. To fix it, remove it from your browser, close your browser, and then reopen your browser, and then reinstall it from https://www.ublockorigin.com/.

Also, you don't need a GitHub account to report issues with uBlock Origin. You can report issues (but not get support) from this GitHub page. GitHub is now owned by Microsoft. Microsoft acquired GitHub in October 2018 for $7.5 billion. But uBlock Origin is not a Microsoft product.

We hope this helps you, Cheryl.
---------
Cheryl wrote back: "Awesome sir. Thank you so much!!! Hope you have a wonderful weekend. Take care. Cheryl" 

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John can't see images in Gmail
Hi. I was wondering if you could help. Recently if I get a photo or send one in an Email all I get is a little blue and green square. If I send a photo the person receives it okay but if I look back on what I've sent I see that small square. If I go on to a website I see any photos okay. The issue seems to be only when I send or receive images in an Email. All the images in your newsletter
just had a little square. Thanks, John

Our answer
Hi John. If images don't load in Gmail, check your settings. Make sure "Always show images" is turned on.

To do that go to your Gmail account...

1 > In the top right, click Settings > Settings and then > See all settings.
2 > Scroll down to the "Images" section.
3 > Click "Always display external images."
4 >  Next this is important) at the bottom of the page, click Save Changes.

Note: If Gmail thinks a sender or message is suspicious, you won’t see images automatically. Instead, you'll be asked if you want to see the image.

We hope this helps you, John.

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Benne asks about Start Mail and OE Classic
I recently saw a new to me email program called StartMail.  Is that anything to be interested in?  I recently read in your newsletter that the only email program you endorse is OE Classic.

I've been using Yahoo for years and pay $5 a month for their premium account but I don't know how to change over all my info to a new account or if I would lose all my information.

I would like to try the OE Classic.  Do you have any advice on how that would work so I don't lose everything?

Our answer
Hi Benne. StartMail is not an email client (program) is a Web app (Webmail) like Gmail, Hotmail, Yahoo Mail, Outlook.com, etc.  It's not free - it's $60 a year ($5.00). You access it with a Web browser. You can also (according to its website) set it up in an email client like Thunderbird, OE Classic, Outlook, etc.  StartMail is not an email client (program) - you don't install it on your PC.  A reminder, although StartMail claims to be secure, you have only their word for it.  Our mantra is - nothing on the web is 100% secure.

If you set up your Yahoo Mail account in OE Classic as an IMAP account,  you would not lose anything - your email messages and folder structure would be mirrored in OE Classic.

I hope this helps you make a good choice, Benne.

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Patsy wants a bootable disk for her Windows 11 computer
Hi, I know you have described how to do this before but I can't find it. I want to create a backup disk for my Windows 11 laptop. I know you said to do this when one gets a new PC. I keep forgetting to do it and now I don't know how. Also, I have another laptop that will not boot; can I use the backup disk to try to reboot that laptop? It is a Windows 11 PC also. I don't know what I would do without you two. I have learned so much from you. Thanks, Patsy.

Our answer
Hi Patsy. A Windows 11 installation disk is bootable,  you can use it to boot any Windows 11 computer. There's no such thing as a Windows 11 backup disk unless you have installed some sort of backup program and created a backup disk with it. Since Windows 11 ( and Windows 10) have a Windows Reset option that saves all your personal files and folders (Documents, Pictures, etc.) you can use a Windows 11 installation disk to boot your computer and access the Advanced Boot Options menu to get to Startup repair and Windows reset if necessary. You can also use it to perform a Windows 11 in-place repair (or upgrade) without losing any files or programs.

To create an installation disk you'll need a double-density blank (preferably new) DVD (at least 8GB). Go to this page and find the instructions for creating a Windows 11 installation disk on that page. Note also all Windows 11 computers are x64 devices. Here is what the section of the page looks like that contains the instructions for creating a Windows 11 installation disk.

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Since you are already running Windows 11 you can skip the "Ensure the PC you want to install Windows 11" part completely.

If you need anything else or if something is not clear, just let me know.

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Cloudeight Internet

We've helped hundreds and hundreds of you with your computers since we started our Cloudeight Direct Computer Care Service! If you're having computer problems - we CAN help you!

We all know that sooner or later our computers are going to start having problems. We can help you with any computer need -- from diagnosing and fixing Windows problems - to setting up a wireless network for you - to safeguarding by creating an image-based backup (the only kind that really works when you really need it to work) - to cleaning up your computer and optimizing it -- and more. We can do almost anything you need done and we guarantee our work - you're either satisfied or we'll refund your money.

We connect to your computer and fix it while you watch

We will connect to your computer via the Internet and fix any problems you may be having. You can watch us work and chat with us while we do. If you have any computer questions you'd like to ask we'll be glad to answer them for you.  We don't just fix your computer, we explain what we're doing and why we're doing it and we are right there with the entire time. Since we've started we've helped hundreds of you with your computer problems and we've received dozens of referrals and testimonials from our readers and customers.

We offer many other computer services too! If you have a problem with your computer - we can fix it!

Get more information about Cloudeight Direct Computer Care and or get your repair keys here.

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Leslie says her Windows 11 right-click menu is truncated
Hi, TC. My Windows 11 right-click menu no longer shows the full menu. I did the registry edit, but that didn't seem to work. Help, please! Best, Leslie.

Our answer
Hi Leslie. Windows 11 shows a compact right-click menu, unlike the full right-click menu the Windows 10-style right-click menu. To see the full right-click menu in Windows 11, you have to hold down the SHIFT key when you right-click the item to see the full right-click menu. Or, you can click "Show more options" at the bottom of the Windows 11 right-click menu to see the full menu.

The registry hack that once worked to bring back the full (Windows 10 style) right-click no longer works. Holding down the SHIFT key while right-clicking a file or folder brings up the full (Windows 10-style) right-click menu and that's the best option.

I hope this helps you, Leslie.
--------
Leslie wrote back: "...You are perfect in your answer. It's exactly what I wanted to know. I'm writing it down. Leslie."

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Carole needs a free desktop publishing program for Windows 11
I have a new laptop with Windows 11. I need a free publisher program as my old one will not work now. Can you help me, please?

Our answer
Hi Carole. We have not tested any desktop publishing programs, but we know of one that comes from the same company as Libre Office, which we do recommend. The program is called Scribus - and it's free (no malware or bundling) and it does basically what Microsoft Publisher does - and it can open MS Publisher files.

You can read more at https://www.scribus.net/ ... but be forewarned the software is popular and the site can be slow when it's busy. It's the best free desktop publishing program available. Since it is completely free and free from malware and added software you can download it and see if it meets your need.

Here are some details from its home page:

Libre Desktop Publishing

Scribus is reliable and Free. Free really means Free with an uppercase F. Free is more than just gratis (which is just a side-effect). It means that you are in control of your data and, if you wish, the code of your desktop publishing tool. That’s what smart individuals and companies prefer...

You can read more about and/or download Scribus here.

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Ann is worried because of a scammy scan
Good morning, Darcy and TC.  I am including a scan so TC can see how really bad my computer is.

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I also have problems with the Cloudeight home page in Google and problems with File Explorer etc. So, I'm going to need you to check my computer.

One of your big fans, Ann.

Our answer
Hi Ann. Thanks so much.

You're being tricked by whatever program you used to produce the scan you attached into believing that "tracking" cookies are malicious and harmful to your computer. They're not. They're not even harmful to your privacy unless you're extremely paranoid. While the term "Tracking cookies" sounds ominous -they are neither malware nor malicious. A lot of companies have scammed people by selling or offering "anti-spyware" tools that consider tracking cookies to be malware - and whenever you run these types of programs they turn up dozens of malicious files that are not malicious at all. Tracking cookies are not malware.  They are not malicious. And they're not any kind of software at all. They are small text files that cannot slow your computer or harm your computer they cannot execute (run).

Your scan tells me nothing except you have an unnecessary and "scammy" program installed that is producing those "scary" results. You could remove every single one of those tracking cookies and your computer would not run one bit faster. Instead of getting rid of the tracking cookies you'd be much further ahead by uninstalling the program you are using that is trying to scare you by listing a bunch of harmless cookies. Uninstall that scammy program, and clear Chrome's history and cache. Here's how. Be sure to restart your computer after you do this. I'm sure after you do this, our Start page will work just fine.

What kinds of problems are you having with File Explorer? Showing me that scan makes me think that you're basing your computer problems on that meaningless scan you attached. Please let me know - as precisely as you can - what issues you're having with File Explorer and I'll try to help you.

I dislike it when companies and geeks try to scare people who are not computer-savvy into believing things like tracking cookies are malware - or that VPNs prevent viruses, malware, phishing, and identity theft. Take my advice and uninstall whatever program you used to generate that scan. Emsisoft will protect your computer without playing the fear-mongering "tracking cookie" game.

Let me know how else I can help you and if you want to schedule a session let me know your time zone and the best days and times for you.

We hope this eases your mind a little, Ann.

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Reg Organizer: Cloudeight recommended and endorsed.

Now available: Reg Organizer 9.40

If you purchased or renewed Reg Organizer through Cloudeight within the last 12 months, you're entitled to a free version upgrade to Reg Organizer 9.31. Works great with Windows 10 and Windows 11!!

Save $14 on Reg Organizer right now!!

Reg Organizer - A Swiss Army Knife of Windows Tools - Works Great on Windows 10 and Windows 11!!

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Cloudeight InfoAve Premium -Tips & Tricks

How to Repair Windows Search
Windows 10 / Windows 11

This tip is for those of you using Windows 10 and/or Windows 11

If Windows Search is not finding files that you know are on your computer or is incredibly slow in finding them, this tip may help. You can easily rebuild the Windows search index and it will help Windows search find things faster.

Here’s how to rebuild the Windows search index.

In the taskbar search type INDEX. When “Indexing options” appears in the search results, press Enter. The “Indexing Options” dialog will open.

Cloudeight Windows 10 and 11 tips

Click on the Advanced button.

In the Advanced Indexing Options dialog, click Rebuild.

Cloudeight Windows 10 and 11 tips

Windows will delete the old search index and build a new one. This will take some time.

When it’s done try searching again. Did you find what you’re looking for quickly? We hope so!

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Everything You Need to Know About the Windows System File Checker
Windows 10 / Windows 11 

We’ve been working with and helping Windows users since Windows 98 and we’ve seen almost everything during that time. We have learned that everyone at some time or other has problems with Windows. And we have learned a lot of tricks when it comes to fixing some of these problems. The first two things you should do when you’re having problems with your Windows computer are:

1. Restart your computer

Sounds simple enough, right? Yet sometimes when people are having annoying problems they get frustrated and start searching the internet for a solution. But the first thing you should do if you have problems with your computer is to reboot.

2. Shut down your computer, wait, and restart

Another simple thing you can do is if you are having problems with your Windows computer. It’s easy to do, it only takes about five minutes, and it just might solve your problem(s). Just power off your PC, wait five minutes, and turn it back on- then check to see if your problem(s) are fixed. Many times they will be.

The two “tricks” above are the first two things you should try if you are having issues with your Windows computer

Of course, the two suggestions above won’t fix all Windows problems -heaven knows there are thousands of things that can go wrong with Windows. And they don’t help you there’s a command that every Windows user should know that can resolve many Windows problems.

But we want to tell you about something else you can do – a command you can run that can solve many Windows problems such as an unresponsive or missing Start button, a Settings app that is unresponsive or won’t open, missing taskbar icons, random crashes, and more.

The System File Checker

We recently helped someone, who, after a Windows update, had problems with Settings > Apps & features opening and then closing immediately. Also, he could not type in the taskbar search.

The first thing we had him try was shutting off his computer for at least 5 minutes and then turning it back on to see if that fixed the problems he was having. Unfortunately, that did not work. Next, we had him try running the System File Checker. But after he ran it nothing changed, so we advised him to run the System File Checker again. He followed our advice and ran it again and everything was back to normal.

Microsoft has improved the System File Checker; it works much better and is much more reliable than it used to be. It’s a great way to check your computer for corrupt or missing Windows system files and then replace any missing or corrupted files that are found.

To run the System File Checker do this:

Type CMD in the taskbar search. When Command Prompt appears in the search results, click on the “Run as administrator” option.

In the Command Prompt window type SFC /SCANNOW (notice the space after SFC and press Enter. The System File Checker will start checking your computer. Be patient. It can take anywhere from 10 to 20 minutes to complete its scan. You’ll see the progress as a percentage in the SFC window.

SFC - Cloudeight
Above: SFC running on Windows 11.

When the process completes it will show you what has been done.

You’ll see one of the following:

“Windows Resource Protection did not find any integrity violations.”

System File Checker - Cloudeight InfoAve
Above: No problems were found on my Windows 11 computer.

“Windows Resource Protection found corrupt files and successfully repaired them.”

SFC - Cloudeight
Above: SFC found and fixed problems on my Windows 10 computer.

And finally, the one you don’t want to see…“Windows Resource Protection found corrupt files but was unable to fix some of them.”

If the System File Checker displays the first message, your computer has no issues related to system file corruption. The second message is what most users hope to see. If you see “Windows Resource Protection found corrupt files and successfully repaired them” restart your computer and check to see if your problems have been resolved. If they haven’t then run the System File Checker again.

If you see the third message, try running the System File Checker again.

There is another outcome that is not mentioned above. Sometimes the System File Checker will freeze during the scan and not complete. If the System File Checker hangs at a certain percentage, we suggest you reboot your computer and try running it again. If it hangs again, then SFC will not be able to repair your computer and you’ll need to move on to other things like a DSIM scan (Deployment Image Servicing and Management tool). If you need to run the DSIM scan this page will help you.

So the command that every Windows user should know is this:

SFC /SCANNOW

You can run the System File Checker on any Windows 10 or Windows 11 computer. And it might just fix any annoying problems you’re having. 

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How Your Browser's Address Bar Can Help Keep You Safe
Windows 10 / Windows 11 (and your favorite browser)

No matter what browser you use, it has an address bar. The address bar is where you type in the address (URL) of a site you want to visit. It's also the place where you can see the address of the site you are on. So, if you get to a site by clicking a link rather than typing it in, you'll see the site's address (URL) in the browser's address bar.

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(Above The address bar in Microsoft Edge)

For instance, if you click https://www.thundercloud.net/infoave/new/, your default browser will open and you'll see https://www.thundercloud.net/infoave/new/ in your browser's address bar. In some browsers, you may only see www.thundercloud.net/new/ (no https:// but you'll see the lock icon indicating a secure site).

Cloudeight InfoAve Computer tips & tricks
(Above the address bar in Chrome showing the URL or "web address" to a truly wonderful site. If you don't see https:// in Chrome... see this page.

Too bad there are so many crooks and so many greedy people with too much time on their hands who spend all their time trying to make easy money. So, think of your address bar as your first line of defense against these flagitious, reprehensible, nefarious reprobates out to trick you into giving up your good name, good credit, and your money.

Here, we'll show you what we mean.  Let's say you do your banking at Bank of America. You type in www.bankofamerica.com  in your address bar and press Enter and voila the internet whisks you off to the banking site where you can log in and do your business.

Cloudeight InfoAve Computer tips & tricks

Notice that it says "Bank of America [US] " in the address bar. You can see it's a secure site by the lock on the left edge and the https:// before the address. Just look at your browser's address bar to make sure you're on the site you're supposed to be on and save yourself all kinds of worry, grief, and even money.

All's well, eh? For now. But let's say some evil, malicious knave, sends you an email that looks exactly like it came from Bank of America. And the email tells you that you need to log into your account and verify your username and password because he says, there's been suspicious activity on your account. He does this to trick you. And to make the trick work, he puts a link to your bank site with something like please login here. And if you're not thinking, you click it.

So, you click the link and you see this.

Cloudeight InfoAve Computer tips & tricks

Now, if you're not paying attention, or you are tired or distracted, at a glance everything looks right. It looks like the Bank of America site and the login looks perfect. So, you type in your username and password - and nothing happens. Well, nothing happens that you can see. Somewhere, some lazy miscreant has tricked you into giving him (or her) your Bank of America username and password. And you can guess what he (or she) can do with that.

But if you look closely at the page above, and look at your browser's address bar, you see that the word before the dot com is not bankofamerica but Spivey. Who the heck is Spivey? Spivey was a bully at my grade school. We called him poison - Poison Spivey. He's now a guard at the landfill. First, the site (a banking site), is not showing the secure lock. You don't see any identification in the address bar that this is Bank of America. None. And remember this: Only the name that appears right before the dot (.) is the domain name.

So, for example, if you see http://support.microsoft.com/ the name before the dot com is Microsoft so it's a genuine Microsoft site (as long as it's spelled correctly). But if you see microsoft.support.spivey.com that's not Microsoft. And it doesn't matter if it's a dot com, a dot org, a dot net, a dot.tv, or any of the other designations, the name right before the .com, .net, .org, .tv, .info, etc. tells you the domain. If you see dell-support.hooligan.com  it's not a Dell site - it's not a Dell domain - and you should scurry away like a possum from a skunk. Or if you see support.mircosoft.com, note the intentional misspelling -- it's not a Microsoft site.

So, the address bar is more than just a place to type in the address of a website you want to visit. It's a way to check that the site you're on is legitimate, that it's the site you want to be on, and that it is the site you're supposed to be on.

Now you know more about the address bar and how knowing how to read it can help keep you safe. 

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Want more tips, tricks, and information??

We have thousands of Windows tips, tricks, and more on our InfoAve website.

Subscribe to our free InfoAve Daily newsletter.

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Cloudeight Internet

We've helped hundreds and hundreds of you with your computers since we started our Cloudeight Direct Computer Care Service! If you're having computer problems - we CAN help you!!

We all know that sooner or later our computers are going to start having problems. We can help you with any computer need -- from diagnosing and fixing Windows problems - to setting up a wireless network for you - to safeguarding by creating an image-based backup (the only kind that really works when you really need it to work) - to cleaning up your computer and optimizing it -- and more. We can do almost anything you need to be done and we guarantee our work - you're either satisfied or we'll refund your money.

We connect to your computer and fix it while you watch

We will connect to your computer via the Internet and fix any problems you may be having. You can watch us work and chat with us while we do. If you have any computer questions you'd like to ask we'll be glad to answer them for you.  We don't just fix your computer, we explain what we're doing and why we're doing it and we are right there with the entire time. Since we've started we've helped hundreds of you with your computer problems and we've received dozens of referrals and testimonials from our readers and customers..

We offer many other computer services too! If you have a problem with your computer - we can fix it!!

Get more information about Cloudeight Direct Computer Care and/or get your repair keys here.

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Cloudeight InfoAve Premium -Tips & Tricks    

Copy and Paste Emojis For You

Today I did something I haven’t done since the day I met EB – I had fun! I was doing Cloudeight Direct Computer Care sessions today and dazzling people 😚 with my large repertoire of emojis.  You’re probably dazzled to

Back in the day, we called these things “Emoticons” or “Smileys” and that was that. Then 🈹 Japan got on the internet and now we’re all cosmopolitan and stuff. And the rest, as they say, is history.

The best teacher is trying new things. You’ll either learn it or give up on it, either way, you learned something. I learned I didn’t like calculus – I learned that a long time ago. I barely got past algebra.  But let’s move on and say you want to send a friend an email and you say:

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If you really want to drive people crazy, or if you have dogs or camels, or you're from Japan or Michigan, you’ll love this site pick called, creatively, “Copy and Paste Emoji”. And its name is exactly what it is – Emoji you can copy and paste into just about anything. These emojis are Unicode and are compatible with Windows … Apple and Android. Not so much – but maybe coming soon.

Have fun. Drive people nuts! Check out this Cloudeight Site Pick and maybe you’ll fall in love! 

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Help us with a small donation!

We gladly help everyone who writes every day by answering their questions and helping to solve their computer problems. Please help us continue to do that!!

Make a small donation and help us help you!!

If you don't need any of our products or services right now, please help us with a donation. Even the smallest gift is appreciated. Every donation helps us to provide useful information that helps you with your computer as well as helps us to keep you safe on the Internet. We offer free help to thousands of people every year... and we offer an honest and inexpensive computer repair service too. We do everything we can to help you with your computer and keep you safe too..

So if you don't need any of our products or services right now,, please help us by making a donation right now.

Interested in making a monthly gift? Visit this page.

Thank you so much for your support!

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Cloudeight InfoAve Premium - Essays , Rants, etc.

Ground-breaking; Thought-Provoking

I’ve often said that February is the longest month of the year. It lives between the dark of winter and the hope of spring. There’s not much good about February here in the Great Lakes region of the USA. Even though winters have been warmer over the last decade or two, “warmer” is a subjective term.

February is a cloudy, windy, wet, and cold excuse for a month. And this year, as my luck would have it, they’ve added an extra day to it for leap year. They could have just as easily added it to April or June, but they didn’t. I would love to know who “they” are. I have a feeling “they” are from somewhere in the southern hemisphere where February comes in the middle of summer.

Fortunately, we are passed the midpoint of February with just more than a week left in this hideous month. Of course, that week will seem like a month – but it is what it is.

Yesterday, amid my February blues, I saw a dozen crocuses pushing up through the cold, nearly frozen soil. They were doing a little ground-breaking — pushing their tiny green shoots up through the cold winter ground.

I stood there staring at this tiny miracle of life. How amazing...

Read the rest of this essay here.

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OE Classic & Cloudeight

THE ONLY CLOUDEIGHT-ENDORSED EMAIL PROGRAM

OE Classic is the only Cloudeight Endorsed Email Program - Very Similar to Windows Mail & Outlook Express!!

If you're looking for an email program that feels familiar and works much like Windows Mail & Outlook Express, OE Classic might be exactly what you've been looking for!!

Get more info here.

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Cloudeight InfoAve Premium - Back to Basics

What is Ghosting?

We want to keep you up-to-date on all the latest cool "slang". While not particularly new the term "Ghosting" is used a lot, especially by younger people who love living in an instant world. So what is ghosting?

Ghosting, in the context of relationships, refers to the act of abruptly ending all communication with someone without any explanation or warning. This can be done through various means, like ignoring texts, calls, or messages, unfriending/unfollowing them on social media, or simply avoiding them in person.

The term "ghosting" likely originated in the early 2000s with the rise of online dating and the ease of connecting and disconnecting with people digitally. However, the concept itself is not new and has existed in various forms throughout history.

I have tried ghosting EB, but she is an excellent detective and always tracks me down.

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Sales of the following products and services help support our newsletters, websites, and free computer help services we provide.

Cloudeight Direct Computer Care: Always a great deal. Cloudeight Direct Computer Care is like having PC insurance. Get more information here.

Emsisoft Anti-Malware:  Emsisoft is the only Cloudeight-endorsed and recommended Windows security program. It provides users with a complete antivirus, antimalware, anti-ransomware, and anti-PUPs solution. We offer single Emsisoft licenses and multi-computer licenses at discount prices. Also, we offer our exclusive Emsisoft with Cloudeight installation & setup. Get more information here.

Reg Organizer: Reg Organizer is the Swiss Army Knife of Windows tools. It's far more than just a registry optimizer and cleaner - it's a Windows all-in-one toolkit. Reg Organizer helps you keep your computer in tip-top shape and helps you solve annoying Windows problems. Reg Organizer works great with Windows 10 and Windows 11!! Get more information about Reg Organizer (and get our special discount prices) here.

Windows 10 Customization: Make Windows 10 look and work the way you want it to.  Learn more.

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Cloudeight InfoAve Weekly - Issue #1063
Volume 21 Number 17
February 23, 2024

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