Cloudeight InfoAve Weekly


Cloudeight InfoAve Weekly
Issue #1114
Volume 22 Number 17
February 14, 2025

Dear Friends,

Happy Valentine's Day!

Welcome to Cloudeight InfoAve Weekly Issue #1114 Thank you very much for subscribing and for being a part of our Cloudeight family. We appreciate your friendship and support very much!  Please share our newsletters and our website with your friends and family.

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Make a small donation and help us help you!

If you don't need any of our products or services right now, please help us with a donation. Even the smallest gift is appreciated. Every donation helps us to provide useful information that helps you with your computer as well as helping us to keep you safe on the Internet. We offer free help to thousands of people every year... and we offer an honest and inexpensive computer repair service too. We do everything we can to help you with your computer and keep you safe too.

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Nancy has questions about Quick Access and OneDrive
I have Windows 11 and it seems the Home is now the Quick Access.   I’d like to reduce the redundancy in my Navigation Pane and add my own folders in it.  I used to do that on my Windows 10.  Any instructions on how I can do this in Windows 11?  I’d like to get rid of both the OneDrive Cloud Options which I don’t like to use, but if in the future, I want to add it, I don’t know where I can find it to add it back. Thank you for all your assistance. Nancy.

Our Answer
Hi Nancy. You're right. "Home" is Quick Access: In Windows 11, the "Quick Access" section has been renamed to "Home." in Windows 11. It works the same way as Quick Access did in Windows 10, allowing you to pin frequently used folders and see recent files.

Here's how to add folders to Quick Access (which is now called "Home" in Windows 11):
 
1. Open File Explorer:
 
Click the folder icon on your taskbar, or press the Windows key + E.
 
2. Locate the folder you want to add:
 
Navigate through your files and folders to find the one you want to pin to Quick Access.
 
3. Pin the folder:
 
Right-click on the folder.
Select "Pin to Quick access" from the context menu.
That's it! The folder will now appear in the "Home" (Quick Access) section of the left-hand navigation pane in File Explorer, giving you quick access to it.
 
To display the Navigation pane do this:
 
Open File Explorer (Windows key + E) and click on "View"
Then click on "Show"
Then click on "Navigation pane"
 
See the screenshot below:
 
 
One Drive
 
To stop OneDrive / Personal from showing, there are several ways. Here's the recommended way without uninstalling OneDrive.
 
Unlink OneDrive:
 
This is the easiest and most recommended method. It disconnects your computer from OneDrive without uninstalling the application.
 
Click the OneDrive cloud icon in the notification area (at the far right edge of the taskbar by the clock).
 
Click the gear icon (Help & Settings) and select "Settings."
Go to the "Account" tab.
 
Click "Unlink this PC" and confirm.
 
If you should change your mind later you can "re-link" your OneDrive account.
 
I hope this helps, Nancy.

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Derek wants to clean a Windows 11 computer so he can give it away
Hello Darcy and T.C.; I have a printout of your article called "How to clean your Windows 10 computer." Do you have an article called "How to Clean your Windows 11 computer"? I wish to donate my laptop to an Old Peoples group. Regards Derek.

Our answer
Hi Derek. We have not updated that article yet as very few people have had Windows 11 long enough to want to sell or donate their Windows 11 PCs... about 50% of our readers are still using Windows 10.

However, the process for Windows 11 is essentially the same as it is for Windows 10 except for where the Windows Reset options are located. So here's a little tutorial for you - updated for Windows 11...
 
Open Settings (Windows key + i)
Click on System > Recovery
Choose "Reset this PC"
Choose "Remove everything" and then follow the instructions for Windows 10 here.
After you click "Reset this PC" everything is the same as it was in Windows 10.

I hope this helps you, Derek.

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Marty is perplexed: He can't uninstall a program
As with most of your followers/friends/family - I'm a long-time fan and reader (2nd generation). My dad (who has since passed) turned me on to you years ago.

I need your advice and/or an explanation, once again. You once said "There's no such thing as a stupid question", so I'll put that to the test.

I had been re-reading a November(?) email where you talked about checking hard drive health with "DiskCheck" from Passmark. I downloaded it and installed it and like it a lot.

But curiosity can kill the cat, and I went to "SnapFiles" (your recommendation for a safe site to download things from) and downloaded "CrystalDiskInfo" - a program I remember from back in the day - a program that does "kinda" the same thing - but I've found it to be nowhere near as good as DiskCheck. I just wanted to compare the two, a decision I now regret.

My question/problem is, now that I downloaded it and installed it, I don't know how to uninstall it/get rid of it. It doesn't appear in the Start Menu's list of programs. It also doesn't appear under the list of programs to uninstall from within the "Control Panel". Under "Services", nothing is running - in fact, it seems that the only way I can "launch" the program, is to double-click on the executable file in the folder where it was downloaded!

I tried "HiBit Uninstaller" (another of your recommendations"), but it isn't listed there either.

So I don't know now what to do. Is it possible that this isn't an "actual program", but rather some kind of "utility" - and that's why I can't seem to find it?

I'm hoping you can explain to me what is probably the simplest of explanations - something so simple that I'm overlooking it - or just misunderstanding exactly what CrystalDiskInfo is, if it is not a program or application.

Thank you both, once again, for all the wonderful things you do to help us older folks out. I was young once, but that was a long time ago. Humbly and with much appreciation, Marty.

Our answer
This sounds like a portable application...in other words, one that you download and run and don't have to install. A lot of software programs are available as portable apps. And since they don't add anything to your start menu (unless you want to create a shortcut to the executable file), and don't make any changes to the registry, you can "uninstall" the program simply by right-clicking on the exe file and choosing "Delete".

HiBit Uninstaller is another example of an application that's available as a portable app or with an installer so you can install it. When we are working on computers remotely we use the portable version of HiBit so we don't have to install software on the client's computer. All we have to do to remove it is right-click and delete it when we're done using it. There's no difference in how it works whether you install it or download the portable app and click to run it.

A portable app will not show up in Apps & programs, Installed apps, Add/Remove programs, or in uninstaller apps, simply because portable apps do not install. Just right-click the program's executable (.exe)  file and choose "Delete" to remove it from your computer.

I hope this helps you, Marty.

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Mildred wants to help her great-granddaughter copy music from a USB to a CD
I have a weird question. My great-granddaughter tried to copy music from a flash drive to a CD but was unsuccessful. I assume it was on a Windows 10  as she had heard that it can only be done on computers older than 10. Is this true? If it isn't just how would she go about it on a Windows 10-11?Thank you for any info you can give us on this issue.....Mildred

Our answer
Hi Mildred.  To get the music from a USB flash drive onto a CD, you need to "rip" it first. This means copying the music files (like MP3s) from the USB drive to your computer and converting them into a format that CDs can use (usually WAV).

Here's how to do it:

Plug in the USB drive: Put the USB drive into a USB port on your computer.

Choose your software: You'll need a program to help with this. Windows Media Player works, but a free program like ImgBurn (available at https://www.snapfiles.com/get/ImgBurn.html) might be easier to use.

"Rip" the music:

Find the music files on your USB drive.

Use your chosen software (Windows Media Player or ImgBurn) to copy the music files to your computer's hard drive. When you do this, the software should give you an option to choose the audio format. WAV is generally the best choice for burning CDs.

Burn the CD:

Put a blank CD-R into your computer's CD drive.
Use your burning software to create an "audio CD" from the music files you just copied to your computer.

It sounds a little complicated, but it's just a few steps. Let me know if you have any other questions!

I hope this helps you and your great-granddaughter, Mildred.

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Carole says when she wants to email a document from Libre Office it tries to use Outlook... she wants to use Gmail
Whenever I want to email a document from Libra Office it wants to send it with Outlook but I don't have an Outlook account. How can I  send it with Gmail, please? Thank you for all your helpful suggestions.

Our answer
Hi Carole.  Anyone with Windows 10 or 11 has the free Outlook mail program installed. And unless you specify another default mail handler, Outlook is set as default. So when you click on an email link or try to send mail from a program like Libre Office, it automatically tries to use Outlook. If you want to use Gmail you have some work to do. You have to set your default mail handler (email program) to your browser.

Here's how to set your default email program to your browser (Chrome, Edge, or Firefox):

Windows 10

Right-click the Start button, then click Settings.
Go to Apps > Default apps.
Scroll down and click on the Email section.
Choose your preferred browser (Chrome, Edge, or Firefox) from the list.

Windows 11

Right-click the Start button, then click Settings.
Go to Apps > Default apps.
Scroll down and click on Choose default apps by protocol.
Find the MAILTO protocol in the list.

Click on it and select your preferred browser.

Allow your browser to handle mailto links:
 
This step is IMPORTANT, and it's slightly different for each browser:

Google Chrome

Open Chrome and type chrome://settings/handlers in the address bar.

Make sure "Allow sites to ask to become default handlers for protocols" is turned on.

Open Gmail in Chrome.

You should see a double-diamond icon in the address bar. Click it and select "Allow Gmail to open all email links."

Microsoft Edge

Open Edge and type edge://settings/content/handlers in the address bar.

Ensure "Allow sites to ask to become default handlers for protocols" is turned on.

Open Gmail in Edge.

You should see a double-diamond icon in the address bar. Click it and select "Allow Gmail to open all email links."

Mozilla Firefox

Open Firefox and click the three-line menu icon (hamburger menu) in the top right.

Go to Settings > General.

Scroll down to the Applications section.

Find "mailto" in the list and change the action to "Use Gmail".

Once you do this, Libre Office will no longer try to use Outlook to send email and instead will open Gmail.
 
I hope this helps you, Carole.

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Arnold has problems with Windows Updates in Windows 11
I've encountered a problem with my Windows update for Windows 11.  So thought I'd contact you before I try anything else as I trust your advice.  I was able to update Windows at 6:58 p.m. on Saturday the 8th but since then I have gotten the following message:

"There were some problems installing updates, but we'll try again later.  If you keep seeing this and want to search the web or contact support for information this may help.  0x800705b4. "

I did look on the web but was afraid to try anything they suggested outside of a Windows update refresh.  That didn't help either.  I tried numerous times yesterday and again this morning and got the same message.  Hopefully, you can suggest something easy for this old guy to understand.  Thanks again for all you do.

Our answer
Hi Arnold. My advice is to stop worrying about individual updates and don't keep trying to install it. As the message says Windows will keep trying to install trying to install the update. And keep in mind Windows 11 (and Windows 10) updates are cumulative updates meaning if your computer is missing an update the next update will try to install whatever updates are missing.

Remember, Microsoft allows you to delay updates for up to 35 days - if that were not safe then that would not be an option. It is often futile to keep trying to manually install an update that didn't install correctly. Microsoft issues monthly cumulative updates (on patch Tuesday - the 2nd Tuesday of the month) and these cumulative updates contain any missing updates.
 
So, to sum it up... relax. Don't worry about it. A cumulative update is coming up soon and that should fix the missing update(s).
 
We hope this helps you, Arnold.

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Sharon asks about "Juice Jacking" and Copilot in Outlook
I liked your article last week about Juice Jacking, but I had always thought that if you used your own USB charging brick between your cable and the public outlet, you were protected. Is that incorrect? (Asking for a friend...ha-ha!) That's what I do in hotels/motels. Also, I did get rid of Copilot on my machine (thank you), but I can't get rid of it in my Outlook email. This is the answer I got when I researched it: After thorough research and consultation, it has been concluded that there is no Copilot-related switch to disable or remove it at this time. If you ever do hear of how to remove it, please inform all of us. It would be greatly appreciated!

Stay warm and keep doing the great work you do. Sharon.

Our answer
Hi Sharon. Thanks!

Juice Jacking refers to public charging stations (Airports/Hotels/etc.) and not to personal USB charging stations or docks.

About Copilot in Outlook

Unfortunately, you can't completely get rid of Copilot in MS Outlook as you can in other Microsoft 365 apps like Word or Excel. Unlike Word or Excel, Outlook doesn't currently have a specific "Enable Copilot" checkbox in its settings to turn off Copilot. The best you can do is adjust your privacy settings in Outlook to limit some of Copilot's functionality. This involves turning off "connected experiences" that analyze your content. However, this won't completely disable all Copilot "features".

I hope this answers your questions, Sharon. If not, let me know.

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Cloudeight InfoAve Premium -Tips & Tricks

Be Safe: Learn How to Recognize Phishing Emails

Phishing is the number one way that criminals steal personal information and identities.

Every day, hundreds of thousands of people are tricked into giving up personal information to criminals. And many of these poor folks were tricked into clicking links in phishing emails or messages.

Phishing is a type of deceptive email or message designed to trick you into divulging personal information, such as Social Security numbers, credit card numbers, account usernames and passwords, and other sensitive information, such as your cell phone number, home address, sensitive account data, passwords, or other personal and/or financial information.

You might see a phishing scam:

In e-mail messages, even if they appear to be from a coworker or someone you know. Email “from” addresses are easy to forget.

On your social networking Web site.

On a fake website that accepts donations for charity or offers to help victims of a recent catastrophe.

On websites that spoof familiar sites using slightly different Web addresses (typo-squatting or cybersquatting) hoping to fool you – or just hoping that you won’t notice.

In your instant messaging program.

Spam text messages on your cell phone.

Voice calls to your home telephone.

Most often though, phishing scams rely on getting you to click links in e-mail messages or text messages. These messages often seem to come from a service that you trust, like your bank, credit card company, your favorite online shopping sites,  or social networking sites.

The links often lead to counterfeit websites that look identical to sites that you know and trust. Sometimes, unless you look at the address in your browser’s address bar, you cannot tell these counterfeit sites from the authentic site. That’s why it’s so important that you never click links in suspicious emails, even if the emails appear to be from someone you know and trust. Email headers, “from” addresses, and “from” phone numbers, can be easily forged even by those who are not computer experts. It’s very easy to do.

What to look for…

Here are a few phrases to look for in messages that practically scream out “This is a phishing scam”.

“Verify your account.”

Legitimate businesses never ask you to send passwords, login names, Social Security numbers, or other personal information via email.

“You have won the lottery.”

The lottery scam is a common phishing scam known as “advanced fee” fraud. The most common form of this type of fraud is a message that claims that you have won a large sum of money, or that a person will pay you a large sum of money for little or no work on your part. If you didn’t buy an entry to a lottery, you could not have won a lottery, could you? Common sense should be your guide here.

“If you don’t respond within 48 hours, your account will be closed.”

The sense of urgency these messages convey tries to induce you to respond immediately without thinking. Ah, see? Common sense prevails. Never click without thinking. Use common sense you apply every day in your normal (non-internet) life to the Internet – especially when it comes to email and text messages.

In another version of this, an email message might claim that your immediate response is required because your account may have been compromised.

“You have been caught doing illegal things on the Internet”

This type of phishing email may appear to have come from your ISP or even from the police or other authorities. Police aren’t going to notify you by email that you’ve been doing illegal things. They’d be at your door with a search warrant.

Your ISP isn’t going to write you about your illegal activities, they’re going to notify the authorities who will then appear at your door with a search warrant.

Even if you have been doing illegal things with your computer – which we know you haven’t, you’re not going to be notified by email that you’ve been caught. Think about it. Why would the FBI or police tip you off first? So you could flee to Lower Slobovia and avoid arrest? Think!

“Your ISP is going to suspend your account”

Oh really? It’s not even from my ISP – and even if it appeared to be from my ISP is not going to notify me by email. They have my home address and phone number. Think! Don’t fall for this one.

Most phishing scams use email and cellphone calls or text messaging to fish (“phish”) for victims.

Phishing is used to scam you via email, cell phones, and home phones too.

You can defeat any phishing scam with nothing more than the gray matter between your ears. Use your head. Always keep your favorite browser up to date, be careful of the extensions you install,  and always use a good antivirus / anti-malware program.

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Don’t Let Microsoft Lock You Into the Microsoft Store for Downloads
Windows 11

As the end-of-support deadline for Windows 10 looms on October 14, 2025, many of you who can’t upgrade your Windows 10 computers to Windows 11 are getting new computers. Recently, we’ve had many reports from people with Windows 11 computers who can’t download apps and programs from anywhere except the Microsoft Store. Microsoft has them locked in.

Today, we will show you an easy way to change your Windows 11 settings so you can download apps and programs from anywhere you like and not just the Microsoft Store.

Here’s how...

1. Right-click on the Start button.

2. Click on Settings

3. Click on Apps

4. Click on Advanced app settings

5. In Advanced app settings next to “Choose where to get apps” from “Microsoft Store only (recommended)” to “Anywhere”.

See the screenshots below…

Cloudeight InfoAve Windows tips

Now, look at the next screenshot to see the options you will see when you click the down arrow to the right of “Choose where to get apps”. If your PC is set to “Microsoft Store only (recommended)” – you’ll want to choose “Anywhere” as shown below.

Windows 11 Tips - Cloudeight

Once you’ve made this change you can download apps and programs from anywhere you like — including the Microsoft Store.

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Get a Free Second Phone Number with Google Voice
Anyone with a Gmail account

Google Voice gives you a free second phone number (with some caveats) for calls, texts, and voicemail. It works over the internet (VoIP) and forwards calls to your existing phones (mobile or landline). It’s not entirely free in all aspects (e.g., international calls cost money), and availability is limited to certain countries. Google Voice provides a separate number managed through Google that you can use as a second phone number.

Google Voice is easy to set up, it works great and allows you to make and receive phone calls without revealing your real phone number to the person or company you’re calling and without having to use the old *67 trick. I’ve been using Google Voice for almost two years now and I like it… it works great.

Using a Google Voice number is a great idea when calling people who you don’t know well and when calling companies you’re not familiar with. It’s also a great idea if you have a small business or side hustle but don’t have a business phone number.

Here are some of the many advantages of having a Google Voice phone number:

  • It’s Free:  If you are in the USA, Canada, or another country where Google Voice is available and have a Google Account, you can get a Google Voice number for free. You can use it as a second number, a business phone number, etc. Google Voice. For a list of countries where Google Voice is available and additional info, see this page.
  • Link your Google Voice number to your phone. You can link your Google Voice number to your cell phone or your landline number.
  • You can make and receive free calls and send and receive free texts to the US and Canada. Google Voice users can make and receive free calls and texts to the US and Canada. Note: Most International calls are not free.
  • Flexible call forwarding. Google Voice allows you to forward your calls to any phone number. This is great for managing multiple phone numbers or taking calls while you’re traveling.
  • Voicemail transcription. Google Voice transcribes your voicemails into text. This is a great way to quickly and easily read your voicemails, especially if you are on the go. You can have the transcribed voicemails sent to your Gmail address.
  • Call blocking and filtering. Google Voice allows you to block and filter unwanted calls. This can help you to reduce spam and telemarketing calls.
  • Call recording. Google Voice allows you to record your calls (where legal). This can be useful for business meetings or personal protection.
  • Call screening. Google Voice can screen your calls and let you know who is calling before you answer.
  • Group messaging. Google Voice allows you to create group messaging threads with multiple people.
  • Simultaneous ring. Google Voice can ring multiple phone numbers at the same time. This is great for when you are expecting an important call and want to ensure you don’t miss it.
  • Call routing. Google Voice allows you to route your calls to different phone numbers based on the time of day or the caller’s identity.
  • Use your Google Voice number as your business phone number. If you have a small business you could use your Google Voice number for your business number. Publish your new business number with confidence that your real number and identity will remain hidden.

How to get your free Google Voice number

If you have a Gmail Account (and if you have a Gmail address you do) you can create a Google Voice phone number in just a couple of minutes.

Click this link to go to Google Voice

If not already signed into your Gmail account, sign in.

Review the terms and proceed to the next step.

You’ll see a list of phone numbers you can choose from. Or, if you like, you can search by city or area code.

Verify the number and enter the phone number you want to link to your Voice account. You can link a landline phone or a cell phone number.

Google will then send you a six-digit code to enter to continue setting up your Google Voice account.

Once you’ve signed in, you can set up your Google Voice number and enable some of all its features by clicking on the Settings icon (the gear icon) at the top of the Google Voice page.

If you have an Android or Apple smartphone, download the Google Voice app. The Google Voice app makes it easy to use your Google Voice number and all its features on your smartphone. It’s like getting a second phone number free!

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Help us help you.

Make a small donation and help us help you!

If you don't need any of our products or services right now, please help us with a donation. Even the smallest gift is appreciated. Every donation helps us to provide useful information that helps you with your computer as well as helping us to keep you safe on the Internet. We offer free help to thousands of people every year... and we offer an honest and inexpensive computer repair service too. We do everything we can to help you with your computer and keep you safe too.

So if you don't need any of our products or services right now, please help us by making a donation right now.

Interested in making a monthly gift? Visit this page. Help us keep helping you!

Thank you so much for your support! 

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Cloudeight InfoAve Premium -Tips & Tricks 

Take This Test and Find Out if You’re Officially Old

Are You Officially Old - Take This Test & Find Out - Cloudeight Site Pick

We all get old. When I used to tell my dad he was getting old, he used to tell me “It sure beats the alternative” (I’m not sure how he knew that, but that’s what he used to say.) And Mike “Mad Dog” Adams’ mantra is “Every day above ground is a GOOD DAY!” I agree with that.

Do you need to take a test to find out if you’re old? Nah! We know when we get old… heck even getting dressed can be a challenge, right EB?

This Cloudeight site pick is both a site pick and a test. You don’t have to sign up for anything or sign in to take the test but if you want to save your scores you need to create an account. There are a lot of fun quizzes on this site like the Mental Age Test, the Ink Blot Test, and many more.

But today, you’re going to find out if you’re officially old and “over the hill”. If you remember 10 of the 15 things on the test – for instance – “Have you ever made a telephone call from a phone booth?” – you’re old. Well, we can argue about that, but this is just for fun.

Have fun, take the “Sorry, If You Did 10/15 of These Things You’re Old” test, and find out if you’re officially old.

So, are you officially old… well are you? Visit this site to find out.

We are officially old, how about you?

Wait! You might enjoy some of the other quizzes on this site as well. While you’re there, take some of the other fun tests on Quizly.co too! 

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Cloudeight Direct Computer Care

The Best Computer Care and Repair - Anywhere!

We can fix your computer while you watch. You never have to leave your home. Just sit back, relax, and watch us work. Get PC service from folks you trust at the best prices you'll find anywhere.

Get more information here.

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Cloudeight InfoAve Premium - Essays , Rants, etc.

Ordinary Moments, Ordinary Days

"Life is not measured by the number of breaths we take but by the number of moments that take our breath away.”

I have been thinking about that particular aphorism lately. I wonder if our lives really are measured by the number of breaths we take or even by the number of moments that take our breath away. Or are our lives measured by the ordinary days? Are not our lives more about those plain old ordinary days – than about the number of breaths we take or the number of moments that take our breath away?

The moments that take our breath away are certainly wonderful moments to be sure. Moments that take our breath away might be some magnificent milestone or a celebration or some other important events in our lives – like the birth of a child, falling in love for the first time, or watching a child graduate from college. They are the smiles and the joys of special moments, frozen in time. The moments that take our breath away are moments that will become treasured and special memories we can cherish throughout our lives. But will we measure our lives by the number of moments that take our breath away?

We spend most of our lives living ordinary days. Those uneventful days which pass from one to the next without fanfare...

Read the rest of this essay here. 

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Cloudeight InfoAve Premium - Back to Basics

What is bandwidth?

The Beatles had only 4 members. If they stood side-by-side, the whole group measured 11 feet wide. But Blood, Sweat & Tears had 9 members, and standing side-by-side they measured 25.5 feet wide. Blood, Sweat & Tears was wider than The Beatles. They had more width... more bandwidth than The Beatles, but The Beatles sold tons more records. So, bandwidth does not mean a thing.

Wait! Wait! Yes, it does!

According to the official definition: "Bandwidth is a term used to describe how much information can be transmitted over a connection. Bandwidth is usually given as bits per second, or as some larger denomination of bits, such as Megabits per second, expressed as Kbit/s or Mbit/s. Bandwidth is a gross measurement, taking the total amount of data transferred in a given period as a rate, without considering the quality of the signal itself."

According to us - If you have a swimming pool containing 50,000 gallons of water and try to drain it with a garden hose, it will take about 17 days to drain (or download) all the water out of that pool. Now if you have a fire hose - i.e. a big thick pipe, you can drain (download) the water in about 2 days. So the fire hose has more bandwidth than the garden hose. See? The bigger the hose the more water flows through it and the faster the water flows through it. Just think about it for a minute. 

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We hope you have enjoyed this issue of Cloudeight InfoAve Weekly. Thanks so much for your support and for being an InfoAve Weekly subscriber.

Have a great weekend.. be safe!

Darcy & TC
Cloudeight InfoAve Weekly - Issue #1114
Volume 22 Number 17
February 14, 2025 

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