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Issue #726
Volume 14  Number 47
September 8, 2017

Dear Friends.

Thank you very much for subscribing and for being a part of our Cloudeight family. We appreciate your membership and support very much!

Reminder:  To ensure delivery of this newsletter, please add our email address to your address book and / or alert your ISP should you need to have it whitelisted in order to receive this newsletter. We send this newsletter from the following email address:

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Get computer tips & tricks every night. Our daily newsletter features a computer tip/trick or two every day. We send it out every night around 9 PM Eastern Time (USA). It's short and sweet, easy-to-read, and FREE.  Just visit this page and sign-up. All you have to enter is your email address. Once you confirm your subscription, you'll receive our daily newsletter every day, six days a week. You can unsubscribe at any time.

Please sign up for our daily newsletter and help us grow!

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Emsisoftt with installation & setup by Cloudeight

One Year Emsisoft License With FREE Installation & Set-up

Send your favorite student back to school with the best PC protection available. Protect them from malware, ransomware, viruses, Trojans, PUPs and more! During our Emsisoft Back to School Promo, we'll even install Emsisoft and set it up for best protection free. All for the price of a one-year license. Best protection - installed and set up for you - can't beat this deal. And this offer is available to everyone - student or not.

See this page for all the details.

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Here are some important links for you:

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A comment from Norma
Thank you. You are just wonderful. So helpful and easy to understand. It is a pleasure meeting you.
I have been a volunteer tutor for Seniors here on the Gold Coast for twenty years now and just think you are the best. Fondest regards, Norma

A comment from Phyllis
I just wanted to tell you how much I appreciate all the information you have in your news letters. it has helped me a number of times. Thank you.

A comment from Nick
Ethernet connect to router ---- For the last 4 months my desktop wouldn't connect. I changed the cable and changed router sockets without joy. I check device manager, etc and saw nothing wrong. My other computers connect OK to router. THEN I read article in the Aug 25-2017 newsletter about WINDOWS TROUBLESHOOTING. I ran it and now I have Ethernet access to my router. Thanks so much, Nick

A comment from Ruby
I want to thank TC for going WAY above and beyond helping me with my laptop this week, I have had help from these 2 for many years now and can't thank them enough, they are so good at what they do and they are always happy and cheerful even when having to help this 77 year old , who forgets things and I am so grateful for their patience :) love from Ruby

A comment from Judy
I had a computer problem that I probably created myself so I contacted Cloudeight and used one of my Cloudeight Repair Keys. Darcy was so fast in fixing my mess-up and explained to me again how to correctly do what I was doing wrong. This was not the first time I needed computer help and the Cloudeight Repair Keys come in so handy. Thank you again Darcy for all your help and patience. I enjoy reading the weekly newsletters and the daily tips, etc. Bless you for all you teach this old lady. Thanks again - Judy

A comment from Barb
....I’m very happy with the work you did Darcy, even though you didn’t have much to work with because of such a slow connection. Cloudeight’s service is invaluable – I don’t know what I would have done without your help. Years ago I took my old laptop to Staples to have their techs to clean it and try to speed it up. Not only did they not speed it up, but they downloaded a company’s spreadsheets onto my computer! (I wonder what information they took off my computer and downloaded onto someone else's?) After that I was leery of taking anything out for repair. I will definitely recommend your service to all of my friends. Thanks again, Barb.

A comment from Carol
TC, you amazed me when you got me started on my new Windows 10 laptop. I watched with great interest while you jumped around at lightening speed, accessing files, deleting, installing all the necessary info to get my new laptop started on the best foot! It is my first laptop, my first experience with W10, too. Am still exploring. What a surprise when you told me Emsisoft was included with my 1-year repair service! You are full of surprises to me, but I'm sure your long-time fans knew that already. Just wanted you to know that I'm a happy camper. Thanks so much!

A comment from Rob
Just a thanks to Darcy for remotely setting up my thunderbird on Windows 10. The installation was performed quickly and seamlessly. I am approaching 66 yrs. of age and have had a personal computer since they first became available so have been through all the windows operating systems. Previously tried to set up thunderbird on my windows 10 but failed miserably as I have used outlook for along time and could not get the tbird settings right. Again, thanks Darcy.

Thanks so much to; Norma, Phyllis, Nick, Ruby, Judy, Barb, Carol, Rob and everyone who has taken time to write to us. And thanks all those who used our Cloudeight Direct Computer Care services

Also, a BIG thank you to all who have helped us with your donations and those who have shared our site with friends. THANK YOU! EB & TC.

Cloudeight Direct Computer Care & Repair
The best deal ever in direct remote computer care. We can fix your computer!

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Catherine says Microsoft locked her computer
Hi. I am getting a notice on my computer from Microsoft, or so it says, they lock my computer and i have to shut it down and turn it back on to use it. I called them and they want to diagnose for free and I know what happens next because they got me last year. Is there is some way that you can put a stop to this?

Our answer
Hi Catherine. If we could put an end to all the scams going on, we'd do it. We'd be millionaires! But alas we can't. These tech support scams keep evolving and changing. And since they are scams - and merely ads - antivirus/anti-malware can't stop them... and neither can ad blockers stop them all.

The best defense against these kinds of scams is knowledge. Learn what they look like (and sound like) so you can recognize them. Learn what the methodology is. Learn the different ways to get close the ad pages - not all can be closed using ALT + F4. And most importantly, NEVER GET TRICKED INTO CALLING THE NUMBER SHOWN IN THE WARNING!

We have written several articles to help folks deal with these kinds of tech support scams.
The more you know, the safer you'll be.

Microsoft is Never Going to Tell You Your Computer is Infected

Tech Support Scams are Everywhere

Tech Support Scams Continue to Evolve

We hope this helps everyone  who has ever encountered one of these support scams... that would be almost everyone who browses the Internet.

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Homer has a problem resizing a full size window

I have my F11 key to go to full screen which works great. When I want to go back to the regular screen it defaults to a half inch screen on the extreme left of the monitor. I was trying to get some help with a missing JavaScript error, which did not happen, and suppose I hit something to cause this F11 key error as well. I am an 81 year old booster who is losing the hang of it. Homer

Our answer
Hi Homer. Thanks so much for being a Booster. 

Your problem is a very common Windows problem. The full-size Window works great but the normal-size window is small even postage stamp size.

Here's what you need to do. You will have to get the window back to its small size. When its small, hover your cursor over one of the top corners (left or right, it doesn't matter). When you hover over a corner, you'll see the cursor turn into a two-headed arrow. When it does, hold down your mouse button and drag the corner of the window upward. It will resize the window. Once you get it as wide as you want it, hover your cursor over the bottom edge of the window, until your cursor changes to a double-headed arrow and drag the edge of the window down to make the window as tall as you want it.

Once you have the window the size you want it, hold down your SHIFT key and close the window by clicking the X in the top-right corner. Now reopen the window. It will be exactly the size you made it. You can do this with most any program window.

Here are some screenshots to help:

Cloudeight InfoAve Windows Tips & Tricks
Cloudeight InfoAve Windows Tips & Tricks

The small window... look at the top-left corner... see my cursor? It has turned into a double-pointed arrow. Once it does, all I have do is hold down the left mouse button and drag the corner upward and to the left until the window is as wide as I want it. (The window will resize as long as you keep dragging it while holding down the mouse button.)
Cloudeight InfoAve Windows Tips & Tricks
(Above) I have the windows the width I want it (the picture above is resized to fit this newsletter). I release the mouse button. It's wide enough, but I want it taller, so...

Cloudeight InfoAve Windows Tips & Tricks

I hover my cursor over the bottom edge of the window (see screenshot above) and hold down my left-mouse button. Now I can drag the edge of the window down until the window is as tall as I want it.

Once you have the window the size you want it, hold down your SHIFT key and close the window by clicking the X in the top-right corner. When you re-open the window, it will be exactly the size you made it.

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Debbie gives us all a heads up on a new scam letter
I thought you might be interested in the latest scam I just received in my email!

Our answer
Hi Debbie. Thanks so much. Instead of putting the scam letter here in our newsletter (which surely would get us blocked by some ISPs). We've copied the info you sent us and uploaded it to our server.

Everyone can read the scam letter by visiting this page.

It's interesting. Although Microsoft has made its share of mistakes but There are so many spelling and grammar errors in this email it's pretty easy to see that it's not from Microsoft. Plus it's address to the person who wrote it. You gotta wonder about this one!
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Sandy wants to know how to get rid of the tips, pictures, and questions on the Windows 10 Lock Screen
When Windows 10 opens you get these pictures of different places. And you are asked if you like the picture or not. Is there a way to get rid of this? I am so tired of it... and getting more tired of it as it occurs every time I start my computer. You have helped me with so many things, I hope you can help me with this! Thank you. Sandy.

Our answer
Hi Sandy. Let's see if we can help solve your program. Here's what you need to do:

Open "Settings" from your Start menu or by pressing Windows Key + i .

In Settings. click on "System".

In "System" you'll see a list of items on the left side... one of them is called "Notifications & actions". Click on it.

When it opens, turn all the switches under "Notifications" to "OFF".

While you're still in settings, click on "Home" in the top left. From the Settings home screen click on Personalization. In Personalization click on "Lock Screen". In the Lock Screen settings dialog do the following:

1. Under Background, change it from "Windows spotlight" to "Picture".
2. Turn the On/Off switch to Off under "Show lock screen background picture on sign on screen."

That should do it. Now close Settings. Hope this helps you, Sandy.

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Charles wants to know what he should do about never having received Windows 10 Creators Update
I have a strange situation. I currently have Windows 10 ver. 1907 (OS Build 14393.1593). I've been expecting the Creators update for months, since it came out. But it's never showed up in my Windows 10 automatic updates. I'm puzzled why. I have an Asus Desktop PC M52BC Series, AMD FX-4300 Quad-Core, 3.80 GHz, 64-bit machine with 12 GB of RAM. So it doesn't seem like there's any reason I can see for it not receiving the update.

I've been hesitant to manually download the update in case there's some reason the PC hasn't been selected for it.

So, 2 questions: 1) Should I download and install the Creators version before the Fall update coming next month (Sept.)?

2) In this case, would it be OK to just wait for the Sept. update and skip the previous Creators update?

Inquiring minds want to know. Thank you both for all you do for so many of us.

Our answer
Hi Charles. Thank you! Your situation is not so strange. It seems that quite a few people never got the Windows 10 Creators Update. If one answer would cover all the "whys", we'd tell you the answer, but it's not so simple. There is no one answer to why you (or anyone else) has not yet received the Creators Update. Searching for answers only makes the situation more muddled.

So, let's answer your two questions.

Question #1 & Question #2: At this point in time, we would suggest you just wait until the Fall Creators Update is released. Right now the Fall Creators Update release date is set for October 17, 2017.

As we get closer to that release date, I'm sure Microsoft will have information for anyone who doesn't want to wait Windows Update, and who wants to download and install the Fall Creators Update right away. When that info becomes available, we'll let everyone know ASAP via this newsletter.

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James is using Windows 10 and wants to put the Recycle Bin on his desktop
James: I am using Windows 10. How can I put the Recycle Bin on my desktop as an Icon? Thanks, James S

Our answer
Hi James. Just type word "themes" (no quotes) in the taskbar search (Cortana). If you have hidden taskbar search / Cortana, just press Windows Key + S to open a search. When you see Themes & related settings appear in the search results, click it. When Themes and related settings opens, look on the upper-right side. You'll see this:

Cloudeight InfoAve Windows Tips & Tricks

Under Related Settings click on Desktop icons settings and you'll see this:

Cloudeight InfoAve Windows Tips & Tricks

Tick the box next to Recycle Bin to put it on your desktop. Also, you can see from the screenshot above that you can also add Computer, Control Panel,  Network, and more on your desktop.

Hope this helps you, James.

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Janice asks what password manager we recommend
What are you recommending at this time as a password manager? Thanks.

Our answer
Hi Janice. We still recommend LastPass as a free password manager. The free version works with Chrome, Firefox, Edge, Internet Explorer, and Opera. You can also use it on tablets and smart phones. In last week's review edition LastPass was our freeware pick of the week. You can read that article in Issue #725  - or get more info about LastPass right from the LastPass website.

There are several good password managers available, but we have been happy with LastPass for a long time. If that ever changes, our readers will be the first to know.

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Diane asks about Boomerang
I am wanting to schedule a message for the future like a Happy Birthday... I saw this site and wondering IF this is a safe download for me.....yes, I do have a gmail account

Our answer
Hi Diane. Boomerang is a browser add-in (at least for Chrome). And Boomerang has a visible means of support - it offers paid subscriptions, so it's not a scam and appear to be legitimate.  Just how useful it is depends on the user and what the user is looking for.  It looks like the free subscription would be good enough if you didn't have use it more than 10 times each month.

If all you want to use is the reminder function, you might want to have a look at or

Hope this helps you, Diane.

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Becky wants to know where Chrome saves downloads by default

Hi Darcy & TC. I am a new Chrome users having switched from IE. I'm wonder how I choose where to download files when I use Chrome. It was easy with IE, but I'm just getting use to Chrome - and I really do like it a lot. Can you help?

Our answer
Hi Becky. Chrome, by default, does not ask where you want to save your downloads like IE does. It automatically saves them to your User account download folder (C:\ Users\Your user name\Downloads) . But you have other options. In Chrome choose to customize your Chrome browser's default download location or even set it up like IE so it will ask you each time where you want to save a file.

Here's what you can do:

1. Go to Settings in Chrome (Click the 3 vertical dots icon in the upper right hand corner of Chrome) then click Settings.

2. Scroll all the way down to the bottom. You'll see Advanced Settings. Click on Advanced Settings, then scroll down to Downloads

3. Under Downloads, you can either change default location to the folder to which you want to download (Darcy uses Desktop, I use F:/downloads) ... Or you can turn the switch to "On" next to "Ask where to save each file before downloading". After you do that, Chrome will ask you every time you download, where you want to save it.

You can download to an external drive or any folder of your choice using either option. See the screenshot below:<

Cloudeight InfoAve Windows Tips & Tricks

Hope this helps you, Becky.

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Help us keep up the good fight!

Donations help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. We provide support to thousands of people. Every week we help dozens of people via email at no charge. Thanks to donations, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, and provide you with the knowledge you need to navigate the Web safely, and help you get more out of your PC.

Help us keep up the good fight with a small donation.

After you donate, you will receive an invitation to become a Cloudeight Booster.

Interested in making a automatic monthly gift? Visit this page. Help us keep helping you!
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How to Get Rid of the Edge Tab in Internet Explorer
Windows 10 (all versions)

Much to the chagrin of Microsoft, not very many people use Microsoft Edge. However there are still quite a few people who still use Internet Explorer on Windows 10. We both use Chrome, but because we need to test things in all browsers, we do occasionally dust off Internet Explorer. And we hate that Microsoft Edge tab in IE. We often click it to open a new tab, but Edge opens. It's annoying. So, if you're still using IE, we're going to show you how to get rid of the Edge tab in Internet Explorer.

Cloudeight InfoAve Windows Tips & Tricks
Above: The annoying Edge tab in Internet Explorer.

Let's get rid of it:

1. From the IE toolbar, click on Tools > Internet Options. [ If you don't see a toolbar, right-click on IE's title bar and tick "Menu bar". See?]

Cloudeight InfoAve Windows Tips & Tricks

From the Menu bar, click "Tools" > "Internet options". In Internet options, click on the Advanced tab. Now, put a check mark next to "Hide the button (next to the New Tab button) that opens Microsoft Edge" then click Apply / OK.

Cloudeight InfoAve Windows Tips & Tricks

All you have to do now is close Internet Explorer and reopen it. No more Microsoft Edge tab in Internet Explorer.

Extra tip: You can also get to Internet Options without opening Internet Explorer. Just open Control Panel, make sure your in Icons view, and click on "Internet Options".

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Wait! You Can't Use That Name for a File or Folder!
Windows 7, Windows 8.1, Windows 10

Today, I was working on the newsletter. I took a screenshot for a tip about Windows Control Panel. Since we have done so many tips about Control Panel, I had used about every variation of the name Control Panel I could think of. So today, I decided to name the two screenshots con and con1. But what to my bloodshot eyes should appear?


Cloudeight InfoAve Windows Tips & Tricks

Maybe somewhere in my long ago, I knew there were system reserved names that you could not use to name a file or folder, but I sure don't remember it. This came as a surprise to me - and I've been using Windows for 22 + years.  Just goes to show you that no matter how much you think you know, there's always more to learn.  I learned this like we learn a lot of things, by doing and trying things. That's the best way to learn.

This is just a fun tip. If you have an inquiring mind, you just may want to know that in Windows these are the names that are reserved for Windows use only- so you can't use any of the following names to name a file or folder in Windows:

com1, com2, com3, com4, com5, com6, com7, com8, com9
lpt1, lpt2, lpt3, lpt4, lpt5, lpt6, lpt7, lpt8, lpt9

None of these names are case sensitive, so you can't get around using the names by using all capital letters... CON is the same as con in Windows. You can substitute a zero for the letter "o" and use the names c0n, c0m1, c0m2, c0m3 ... you get the picture!

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Control Panel: Category view vs. Icon view
Windows 7, Windows 8x, Windows 10

Many times when we write a tip, we'll write about using Control Panel and switching to "Large icon view" or "Icon view" rather than category view. It just dawned on us, that we've never covered the difference, and why using Icon view is best for most users, even though Category view is Windows default view.

Cloudeight InfoAve Windows Tips & Tricks
Above: Windows default: Control Panel showing Category view.

Cloudeight InfoAve Windows Tips & Tricks

You can easily switch back & forth from Category view to Icon view (Large icons, Small icons) by clicking on the down arrow next to "View by..." and selecting "Large icons" or "Small icons" (see screenshot above). We prefer "Large icons" just because it's easier to see, although it does take up more screen real estate.

Below: You can see that in "Large icon" view, you can see each item in Control Panel separately, rather than grouped by category as they are in "Category view". This makes it easier to find things in Control Panel, especially since everything is in alphabetical order.

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A Bonus Control Panel Tip!

Perhaps the fastest way to find anything in Control Panel in Category view or Icon view is to use the little search box at the top! See below:

Cloudeight InfoAve Windows Tips & Tricks

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How to Recover Email Passwords
Windows 7, Windows 8x, Windows 10

In our experience, one thing we’ve found to be pretty common is people who have set up email accounts in email programs such as Thunderbird, Outlook, etc. ;They get a new computer or do a reset on their current computer and they can’t remember the email password. Lots of ways to securely remember passwords – for instance Secure Notes in LastPass – a great place to securely store all kinds of sensitive info. But, we all know we all don’t always do what we should do.

And…there are a lot of “ifs” involving recovery passwords for email. It depends on what email program you use. Or if you don’t use an email program at all, but check your email on the Web using your favorite browser.

If you use an email program to access your email, then you’ll find Mail Pass View from Nirsoft very helpful. Keep in mind this may be considered a “hacking tool” by some antivirus and security programs. But since the one you’re actually hacking is yourself – it’s all good.

Here’s the author’s description of Mail Pass View:

Mail PassView is a small password-recovery tool that reveals the passwords and other account details for the following email clients:
Outlook Express
Microsoft Outlook 2000 (POP3 and SMTP Accounts only)
Microsoft Outlook 2002/2003/2007/2010/2013/2016 (POP3, IMAP, HTTP and SMTP Accounts)
Windows Mail
Windows Live Mail
Mozilla Thunderbird (If the password is not encrypted with master password)
Group Mail Free Yahoo! Mail – If the password is saved in Yahoo! Messenger application.
Hotmail/MSN mail – If the password is saved in MSN/Windows/Live Messenger application.
Gmail – If the password is saved by Gmail Notifier application, Google Desktop, or by Google Talk…

For each email account, the following fields are displayed: Account Name, Application, Email, Server, Server Type (POP3/IMAP/SMTP), User Name, and the Password…

Mail Pass View is free and it comes from one of our most trusted sites, Nirsoft. For more information and/or to download Mail Pass View visit this page.

If you do all your email from within your Web browser (,, you might find WebBrowserPassView useful. You can get more info and or download WebBrowserPassView here . Additionally, most Web mail like Gmail, Outlook, Yahoo, have a password recovery link on the page where you sign in. You can use that link to re-set your password for any Web mail account.

Important! Your security software may go CRAZY when you try to run one of the above programs; after all they are hacking programs. But they’re made for you to use on your own computer. As long as they’re used as intended they’re great programs and pose no danger to your PC.

We hope this helps you recover your email passwords,

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A Quick Way to Clear Chrome Browsing Data
Chrome Browser - Any Device

For those of you who use Google Chrome browser,  here’s the fastest way to clear your browsing date short of creating a bookmark.

Open Chrome, and press CTRL+SHIFT+DELETE on your keyboard. Chrome’s “Clear browsing data” dialog will open.

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Using the down arrow, you can select how far back you want to go to delete browsing data from Chrome, even back to the beginning of time. Not actually the beginning of time, but back to the first day you used Chrome on the current device. You can also check or uncheck what you want to clear under “Clear the following items…”

Remember, clearing cookies will log you out of sites you’re logged into. The next time you visit those sites, you’ll have to enter your log in credentials again.

If you like bookmarks and hate keyboard shortcuts, pastes (or type) the following into Chrome’s omnibar (address bar)


After you do that, click on the start in at the right edge of Chrome’s omnibar (address bar);

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Give it a name you’ll recognize. Keep it in your Bookmarks bar. Click done. The next time you want to clear Chrome’s browsing data, just click on your shortcut.  It will open the Clear browsing data dialog.

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Now you know the two quickest ways to get to the Chrome’s “Clear browsing data” dialog.

One more thing…

Clearing browsing data on your PC or other device does not delete search history or other data Google tracks. If you want to clear and/or control that, make sure you are logged into your Google account then click the link below:

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Help us keep up the good fight!

Donations help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. We provide support to thousands of people. Every week we help dozens of people via email at no charge. Thanks to donations, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, and provide you with the knowledge you need to navigate the Web safely, and help you get more out of your PC.

Help us keep up the good fight with a small donation.

After you donate, you will receive an invitation to become a Cloudeight Booster.

Interested in making a automatic monthly gift? Visit this page. Help us keep helping you!

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We Were Friends

At first I pretended. I tricked myself into thinking it didn’t matter much that you were no longer my friend. Sometimes I make life too complicated:

We were good friends and then we weren’t – it’s as simple as that.

It’s kind of like being told you have a terminal illness – at first you deny it, then you rationalize it, then someday you realize you have no choice but to accept it.

We were friends, and then all of a sudden – within the span of a few minutes – we weren’t. I still can’t accept it, but I can see I’m going to have to.

You like to think it’s my fault that we are no longer friends. I was not totally honest with you and that’s certainly true. You had a right to get angry, and I suppose because of it you had a right to end our friendship.

Me? Well I like to think that it’s your fault that we’re not friends because after all this time you still haven’t forgiven me. Of course, now you’ll tell me that have forgiven me, but that’s not true, you haven’t. You just like to think that way because it makes you feel better.

You like to say we’re friends and you still think of me as your friend, but you don’t talk to me. You won’t talk to me. And you won’t even answer my email or letters. How can you say we’re friends? I don’t think that’s how friends are supposed to be.

And I don’t think you think so either.

You and I often discussed friendship when we used to talk. We used to laugh at how diluted the words “friendship” and “love” have become over the years. Facebook helped dilute the word “friend” to a meaningless term that can encompass anyone from people you hardly know, to people who are close to you – and even people who you don’t know at all.

But you know what, my friend? Friendship is never conditional.

I don’t want a friend who says to me “I’ll be your friend IF…” We live in a conditional world. If you pay your bills on time you get a good credit rating and you can buy more and more THINGS. If you don’t pay your bills on time you get a bad credit rating and you’re a DEADBEAT. If you pay your bills on time you’re worthy, if you don’t you’re not. Most things in the world are that way – they are conditional – but love and friendship should never be.

Real friendship isn’t real easy. We can’t always be what someone else expects us to be...
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Cloudeight InfoAveKonvertor

There is something to be said about a file explorer that open more kinds of files than the number of cans of food EB opens each year. On average, EB – who basically lives on canned foods – opens 8.5 cans a food every day. Now if you multiply 8.5 cans time 363 (She does cook, or tries to cook, on Thanksgiving and Christmas. But have you ever had raw turkey?), EB opens 3085.5 cans of food each year and STILL this free file manager and file converter opens more files than EB opens cans.

You know that 3085.5 cans ain’t nothing compared to the 4700+  file types Convertor can open. Right?

You’re really aching to know what kind of canned food EB likes best aren't ya?

Well here you go... here’s a hint:

Beans, beans, the magical fruit…”

ENOUGH! Let’s get back to business. No wonder this newsletter takes me 14 -16 hours to write. My tosh is sore from sitting in this chair so long.

Konvertor can open over 4700 file types, convert many of them to other file types, open compressed files, RAR, CAB, MP3, MP4, yada yada yada ad infinitum. It, as Billy Mays would say, if only he could, is a Swiss Army Knife of software tools that ends your anger when you get that stupid “What program do you want to use to open this type of file?”

It opens file types that even EB has never heard of, and she used to run a computer back in 1966 that was bigger than her house. And if that’s not enough, you can download extra extensions for Konvertor to open up some REALLY rare file types like Atari files? What the heck are those? Atari games were files? Beats me!

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Industrial Light & Magic Files? Art Weaver? Those sound like designer craft beers!<

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You need this freeware program to protect you those files that cause Windows to revolt and ask you what program do you want to use to open this file. If you don’t have anything else that will open it, just point to Konvertor. If it can’t open the file, nothing can.

Now, I’ve said enough, more than enough. It’s time to for the developer of Konvertor to regale you:

Konvertor is a fast and reliable two-panel, multi-tabs file manager for Windows. It has an intuitive interface, offers viewers for all popular file formats as well as uncommon and very rare ones (4793 in the current version). Konvertor is a way to work with files more efficiently. (Konvertor does not change any settings in Windows, and does not hook itself into anything inside Windows.) More...

Windows 10 Support
Konvertor 5.04 works seamlessly with both 32-bit and 64-bit Windows 10, 8.1, 8, and 7.

Konvertor is designed to be as fast as possible: quick navigation among directories, fast directories reading, fast and smooth painting of panels and thumbnails. Konvertor is portable, it is configured to store all configuration and settings in the same folder that it is run from.

Built-in viewers will instantly display content of all file formats. Text and binary files, bitmap and vector images, videos, audios and 3D files, Office documents or programs files.

Archives Formats
Work with your files even if they are stored in archives. All major formats as ZIP, RAR, 7-Zip, TGZ, ARJ, APK, ZOO, LZH, ISO/UDF (and 170 more) archive formats are supported.

3D Formats
Display, convert (to 2D or 3D), snap, rotate, lights, support many different formats (102) etc....

eBooks Formats
Convert, extract between eBooks formats

Images / Photos Formats
Most popular (or not so popular) formats are supported (2192), filters to enhance them or make funny effects (many filters).

Audio Formats
Support almost all kind of audio formats (833), convert to MP3, MP4, OGG, WAV etc....

Video Formats
Play, convert, extract audio, split video, support almost all kind of video formats (230), convert to MP4, DivX, WEBM, VOB etc....

File Manager
Manage files and folders: creating, opening (e.g. viewing, playing, editing or printing), renaming, moving or copying, deleting and searching for files, as well as modifying file attributes, properties and file permissions...

Much much more
Konvertor has much more useful features built in, including native UNICODE display, Search plugin, Upload plugin...

Do I have to uninstall Konvertor before applying an update?
No, the update will be installed on top of every old installation. But don't forget to close every running instance of Konvertor before installing.

To uninstall Konvertor, open the Windows Control Panel, click 'Add or Remove Programs' and select Konvertor OR launch uninstall_konvertor.exe, it's in the Konvertor folder.

How’s that folks? That’s enough. Konvertor opens 4793 types of files. If you got it, Konvertor can open it. I think EB is about ready to open my head so I better go.

And You better go get this great Cloudeight Freeware Pick right now, while you’re still thinking of it, before you forget it!

You can read (a lot more) about Konvertor and download it from here.

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Emsisoftt with installation & setup by Cloudeight

One Year Emsisoft License With FREE Installation & Set-up

Send your favorite student back to school with the best PC protection available. Protect them from malware, ransomware, viruses, Trojans, PUPs and more! During our Emsisoft Back to School Promo, we'll even install Emsisoft and set it up for best protection free. All for the price of a one-year license. Best protection - installed and set up for you - can't beat this deal. And this offer is available to everyone - student or not.

See this page for all the details.

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What are PUPs?

PUPs are not things; PUPs is an acronym for Potentially Unwanted Programs. It really should be PUS, Potentially Unwanted Software - but PUS doesn’t sound very nice - though PUS might be closer to what you get when you install PUPs (or malware) on your computer.

PUPs are what antivirus/antimalware companies call some malware so they don't have to come right out and call it "malware". There are those who will tell you that malware is "malicious software" but the prefix "mal" does not mean malicious - it can evil, ill, bad - for instance "malevolent:" Some people, will rankle on about the malware being malicious software and PUPs being a kinder, less dangerous, less annoying form of malware. The fact is the prefix MAL does not derive from the word "malicious", it means bad or evil, used as a prefix in words such as malfeasance, malady, maladjusted, malware and hundreds of others. says:


Word Origin

1. a combining form meaning “bad,” “wrongful,” “ill,” occurring originally in loanwords from French ( malapert); on this model, used in the formation of other words (malfunction; malcontent).

PUPs are malware - whether they are malicious or not. If any of you have ever had a browser toolbar installed without your knowing consent (most PUPs are installed by trickery) and you later found you were continually being redirected to sites you didn't want to visit, or had your browser's default search engine and/or home page changed so it was difficult for you to change it back, or had advertisements popping up from everywhere and out of nowhere because of a PUP or PUPs that you were tricked into installing, we're pretty sure you’d call it malware.

PUPs is malware, make no mistake about it. But in this litigious age, no one dares to call a spade a spade. So, to protect themselves from potential lawsuits, most companies making security software, calls some types of malware, "PUPS" to prevent multi-gazillion-dollar malware makers from suing them. But PUPs is malware, I tells  ya!

Viruses, Trojans, worms, browser hijackers, search engine hijackers, rogues, ad-injectors, and other software you don't want on your computer are all malware. PUPs are all of those except for viruses, Trojans, worms and rogues. PUPs is the name given the most ubiquitous malware - the kinds of malware you're most likely to be faced with - and if you're not careful - infected with.

Whether its tagged "malware" or PUP, it's all bad stuff you don't want on your computer. While the term PUPs makes it seem like the software is not so bad, and it’s up to you to decide whether you want to install it or keep it, PUPs or Potentially Unwanted Programs is an acronym and it’s a euphemism for malware. It's not potentially unwanted, it is always unwanted.

Someday, we hope, someone will stand up to the billion-dollar toolbar/PUP industry and start calling a spade a spade.

PUPs are malware, make no mistake about it. And that's another reason we recommend Emsisoft Anti-Malware and antivirus. Emsisoft is one of the few security programs that offers protection from viruses, Trojans, worms and rogues, as well as malware and PUPs.

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Reg Organizer - A Swiss Army Knife of Windows Tools

Reg Organizer - A Swiss Army Knife of Windows Tools - Works Great on Windows 10!

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These products and services are recommended and endorsed by Cloudeight:/p>

Emsisoft Anti-Malware- The best anti-malware you'll find anywhere. Great protection -- both proactive and reactive. Learn more here.

Reg Organizer-- A Swiss Army knife of PC tools. Easy for beginners to use -- with advanced features for experienced users too. Learn more here.

Cloudeight Direct Computer Care - Computer Repair Service-- And for computer repair, you can't beat our remote repair service. You never have to leave your home, take your computer anywhere or leave it with someone you don't know or trust. We can fix most computer problems and all you have to do is sit back and relax. Learn more here.

Thunderbird Email Setup - we'll set up Thunderbird for you - works great with Windows 7, Windows 8 and Windows 10. Get the details here.

Windows 10 Customization - Make Windows 10 look and work the way you want it to. Get more info here.

Also.. don't forget:

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We hope you have enjoyed this issue of InfoAve Premium. Thanks so much for your support and for being a Premium subscriber.

We hope you all have a really great weekend!

Darcy & TC
Cloudeight InfoAve Premium - Issue #726
Volume 14 Number 47
September 8, 2017

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All software recommendations we make in this newsletter are based on our own experience and testing of the programs that we recommend. This does NOT guarantee they will work on YOUR computer. We assume you will read the program documentation and use the program according to the instructions. We make no guarantees about any program recommended in this newsletter or its suitability for any particular purpose.

We cannot be responsible for any problems you may have. We do not and cannot provide support for any products other than our own Cloudeight products and we will not answer email concerning any product which is not a Cloudeight product. We urge you to use good judgment when downloading and installing software and to use a program only after reading the program's documentation. And, all Tips & Tricks in this newsletter have been tested by us on several different computers and were found to work as indicated. They may not work on yours. We make no guarantees. Anything we recommend you try and use at your own risk. We will not be responsible for any problems caused by any software programs recommended in this newsletter or any of the tips and tricks in this newsletter that do not work for you.

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