Our Spring Pay What You Like Sale is Back!

LAST WEEKEND FOR THIS SALE!

Spring is here and we're celebrating by bringing back one of our most popular sales ever! We're giving you the option to choose what you pay for some of our most poplar products & services.

During our Spring Sale you can choose the price you want to pay for any of the following products & services:

• Cloudeight Direct Computer Repair - Single Key
• Cloudeight Direct Computer Care Season Ticket - Computer Care for one full year.
• Thunderbird Email Installation and Setup
• Emsisoft Anti-Malware installation, setup and a one-year Emsisoft license
• Don't need anything? Please help us with a donation.

Get all the details here and get a great deal on a great product or service.

Our Spring Pay What You Like Sale is Back!

LAST WEEKEND FOR THIS SALE!

Get all the details here and get a great deal on a great product or service.

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Joyce has a question about a recent Windows update
Windows update automatically updated last night and it said it failed to update 2019-03 Cumulative update for Windows 10 version 1809 for x64 based system KB4489899. Do I need to do this myself now or is this something that needs to be updated? It mentioned all kinds of problems that could happen if I updated it. (Hate updates) but if it needs to be done, what do I need to do?

Our answer
Hi Joyce. This is not a version update, it's just an update to Windows 10 version 1809. It's not unusual for a schedule update to fail; Windows Update will try to update again on its own schedule. If it were my computer, I wouldn't worry about it, I would wait until Windows Update tried to install it again - usually the second attempt will succeed. As far as people reporting problems with an update, this will always be the case. With tens of millions of users, there will always be update issues unfortunately. But installing updates is the only way to keep Windows 10 safe, secure and protected from any newly discovered exploits.

Here's what the update includes:

-- Addresses an issue that may cause users to receive “Error 1309” while installing or uninstalling certain types of MSI and MSP files.

-- Addresses an issue that may degrade graphics and mouse performance with desktop gaming when playing certain games, such as Destiny 2, after installing KB4482887.

-- Security updates to Microsoft Edge, Internet Explorer, Microsoft Scripting Engine, Windows Shell, Windows App Platform and Frameworks, Windows Kernel-Mode Drivers, Windows Server, Windows Linux, Windows Hyper-V, Windows Datacenter Networking, Windows Storage and Filesystems, Windows Wireless Networking, the Microsoft JET Database Engine, Windows Kernel, Windows, and Windows Fundamentals.

--If you installed earlier updates, only the new fixes contained in this package will be downloaded and installed on your device.

If you don't want to wait for Windows Update to attempt to reinstall the update, you can read more about it and or download it and install it manually from this page:

https://www.catalog.update.microsoft.com/Search.aspx?q=KB4489899

Make sure you select 2019-03 Cumulative Update for Windows 10 Version 1809 for x64-based Systems (KB4489899). The download button is to the far right.

Our advice? Wait a few days and see if the update installs by itself.

-----
Joyce wrote back: "Thanks, thanks and thanks again for responding back. You guys are so helpful and kind and know how to relieve the stress for this lady. Joyce"

Kathy is trying to find all her pictures and save then to a USB drive
I'm looking for a way to locate all saved photos & copy to one place on my computer. I think you wrote about this, but couldn't locate it on your site. My desktop shortcut to Google Photos seems to have most of the photos, but not all. Also, how do I burn them to a USB & what size would I need? Thanks for being a ray of hope! Kathy

Our answer
Hi Kathy. Trying to find photos scattered all over your hard drive is time-consuming. You'd have to do wild-card searches for image file types like *.JPG, *PNG, *GIF, etc. Luckily, Google Photos should have already searched your hard drive for images - most photo organizing software programs do that. Windows Photo App will search your hard drive for images and organize them. But since you're using Google Photos, here's my recommendation:

First, it will be helpful for you to put Copy to / Move to on your Windows Right-click menu. To do that, follow the easy steps on this page.

Once you've done that, create a new folder on your computer and name it Google Photos or something to help you identify it. and remember where you put it.

Then download all your pictures from Google Photos. Once you've done that, then you can copy them to your USB flash drive.

Go to Google Photos.
Select the photos (all of them)
Click on More options.
Select Download and choose the folder you created above to download them to.

Once done, you can copy the photos from your computer to the flash drive by selecting all the photos you downloaded from Google Photos by going to the folder to which you downloaded them, select one of the photos then press CTRL+A to select them all. Once they are all selected, right-click on the selected files and choose "Copy to" and choose your USB flash drive.

If you want, you can copy the photos from Google Photos directly to your USB flash drive or external drive, although I recommend you put them all in a folder on your hard drive first.

I don't know how many photos you have, so I can't really guess how big of a USG flash drive you'll need. You can purchase a 32 GB USB flash drive for less than $15 and it will hold over 3000 photos. If you have more than 3000 then you'll need a bigger drive. You can buy a 1 TB External drive for less than $60 - and it will hold 50,000 or more photos.

If you need more help, let us know.
-------
Kathy wrote back: "This is great, thank you so much! You've provided another perfect solution to save my dwindling patience. Kathy"

Cheryl wants to know the difference between hardware, software, and firmware
Good morning Mr. TC and Ms. Darcy, hope all is well with you. I was wondering if you would be so kind as to explain the differences between:

1) Hardware
2) Software
3) Firmware

Thank you for your time and consideration. Keep up the awesome work the two of you do to keep us safe on the internet. Have a great week. Cheryl

Our answer
Hi Cheryl. I hope the following answers your question:

Hardware

Hardware is any physical electronic device. Computers, laptops, printers, wireless adapters Ethernet cables, speakers, hard drives, keyboards, monitors, are all examples of hardware related to computers.

Software

Software is broad term for programs than run on hardware. The most familiar types of software are operating systems, like Windows, and applications, which are programs designed to do a particular job. Software resides on hardware and runs from memory when started. Drivers are also software. Drivers usually, but not exclusively, control hardware and are loosely related to firmware.

Firmware

Firmware is software, but it's a more specialized type of software that is semi-permanently installed in a hardware device. It remains in the hardware even when the hardware is powered off. Firmware is very memory efficient and the memory it uses is very fast, and that makes firmware ideal for controlling hardware devices where performance is key. An example of a device that uses firmware is a router. Almost all routers use firmware. Routers can be updated by installing new firmware.

Thanks for your support and your kind words, Cheryl.

-----
Cheryl wrote back: "As usual, Mr. TC, your answer is exactly what I was looking for. Thank you.  Cheryl"

Aria has not been updated to Windows 10 version 1809 yet
I was wondering if there is a reason I don't have the latest update ( October 2018 ). I still have 1803 version. Have they stopped automatic updates ? Thanks

Our answer
Hi Aria. According to Microsoft, as of March 1, only about 25% of Windows 10 users have been updated to version1809. It is still rolling out slowly. Some folks in the know think that many will never get version 1809 and they will go straight to version 1903 which is scheduled for release in April/May 2019.

As you know, there were a lot of problems with version 1809; it was released and then pulled from distribution due to serious flaws. It was originally released on October 5, 2018 and then re-released on November 13, 2018.

So if you haven't gotten version 1809 yet, you're not alone, in fact you're in the majority.

------
Aria wrote back: "Thanks, TC. Have a nice day. Aria"



Norman noticed a program on his computer and thinks it might be adware
I just noticed a program that I know nothing about on my PC. It's called software995. Is it adware or something like that? Also how do I get rid of it since it does not show as an installed program. It is just on my list of Program when I search for program on the right side of my PC when I go to the Windows icon.

Our answer
Hi Norman. Since I can't "see" your computer, I'm going to venture a guess.

Software995 is a web site that distributes a questionable program called PDFEdit995. It's likely you installed PDFEdit995 from Software995 and when you did, Software995 put a link to their web site in your start menu. You can remove the Software995 entry in your list of programs by right-clicking and removing it - there is nothing to uninstall since it's a link to a web site.

You can remove PDFEdit995 (if installed) by typing Control in the taskbar search. Press Enter when you see Control Panel appear at the top. In Control Panel, click on Programs > Uninstall a Program and look for PDFEdit995. When you find it, right-click and uninstall the PDFEdit995 program.

Let me know if this helps you.

------
Norman wrote back: "That did it. Thanks!"



Andrea is concerned her Windows 10 computer is not up to date
Hi. I got my first used computer in 1999, I believe that it was windows 95. I signed into to the internet for the first time with AOL. I believe it was around 2000 when I found your web site. I signed up for your stationary and emails shortly after. Thank you for all of your tips and tricks over the years. I have learned so much from you. There are not too many good people out in cyber land that I can trust. You are at the top of my trust list.

Now for my slight problem. I never received the windows 10 October update 1809. My last update was May 2018, 1803. Everything is good to go in my computer as far as the updates are concerned. I have received several notifications from Microsoft stating that my update was going to be downloaded shortly, but the download never happened.

My last windows check was yesterday, March 19, 2019 at 6:30 pm and it says that I am up to date. I don’t understand how that could be as I never received the October 2019 update. Now the Spring update is not too far away.

The following are updates that I received on March 19, 2019 for version 1803. Cumulative, Security update for Adobe Flash Player and an update for Windows 10.

Please advise me what to do. Andrea.

Our answer
Hi Andrea. Thanks so much for your kind words and your support.

Let us put your mind at ease - about 75% of Windows 10 computers, as of March 19, 2019 are up to date, yet have Windows 10 Version 1803. This is because of the rollout of the October 2018 being stopped after five days because it was causing some users to lose all personal data. It was not until five weeks later, on November 13, 2018 that Microsoft restarted the rollout of Version 1809 and then at an intentionally slow rate.

So, actually you're in the majority - most Windows 10 users don't have Windows 10 Version 1809 - only about 25% do. Yet all those who have Version 1803 who have installed all the cumulative updates from Windows updates over the weeks and months since Version 1809 was released are technically up-to-date.

With the April 2019 Update - Version 1903 - coming in the next month or two, there's a really good chance that many Windows 10 users will go right from Version 1803 to Version 1903 without ever installing Version 1809. Version 1809 is not a prerequisite for Version 1903 and 1903 has all the features of 1809 plus some really nice new features.

So, officially you can be up to date if you're still using Windows 10 Version 1803. And you're not alone, about 3/4 of all Windows 10 users have not been updated to Version 1809.

Our advice, don't worry, be happy. If you go right from Version 1803 to Version 1903 this spring, you'll be fine. And once Version 1903 gets close to rolling out, we'll be covering the new features of version 1903. But don't get too excited, there are no earth-shaking new features that we've seen in the test versions of 1903 we've seen - but there are several nice changes coming.

Our Spring Pay What You Like Sale is Back!

LAST WEEKEND FOR THIS SALE!

Spring is here,  and we're celebrating by bringing back one of our most popular sales ever! We're giving you the option to choose what you pay for some of our most poplar products & services.

During our Spring Sale you can choose the price you want to pay for any of the following products & services:

• Cloudeight Direct Computer Repair - Single Key
• Cloudeight Direct Computer Care Season Ticket - Computer Care for one full year.
• Thunderbird Email Installation and Setup
• Emsisoft Anti-Malware installation, setup and a one-year Emsisoft license
• Don't need anything? Please help us with a donation.

Get all the details here and get a great deal on a great product or service.

A History of Windows 10:  Windows 10 Versions to Date
Windows 10

Microsoft has declared that Windows is now a ‘service’ and as such it will receive major ‘version’ updates twice each year. It was not always so, but now we all now moseying down that path. It’s a good time to review the versions of Windows 10 that have been released thus far because soon you won’t be able to tell the players without a scorecard — and you know what we mean!

Keep in mind that (according to Microsoft) each version update of Windows will be supported by for approximately 18 months after its release date. This means that Windows 10 versions 1507, 1511, 1607, and 1703 have now reached their end-of-life dates and, according to Microsoft, will not receive any further updates.

Here’s a list of the Windows 10 versions that have released, along with the version’s initial release date:

Version 1507: The very first release of Windows 10. It was released on July 20, 2015.

Version 1511: This version is also known as the November update. It was released on November 12, 2015.

Version 1607: The version is known as the Anniversary Update. This update was released on August 2, 2016.

Version 1703: Also known as the Creators Update. It was released on April 11, 2017.

Version 1709: Known as the Fall Creators Update, this update was released on October 17, 2017.

Version 1803: Also known as April 2018 update. It was released on April 20, 2019.

Version 1809: The October 2018 update was originally released on October 5, 2019, however, Microsoft stopped distribution after serious problems were discovered. Version 1809 was then  re-released on November 13, 2018. It is still rolling out and as of March 1,  2019, only about 25% of Windows 10 users had been updated to Windows 10 version 1809.

Version 1903: Windows 10 version 1903 is expected to be released in April or May of 2019, but as of today, no official release date has been announced.

Those who have not been updated to Windows 10 version 1809 yet need not worry. Version 1809 is not a prerequisite for Windows 10 version 1903.

And a reminder- and tip: If you want to see what version of Windows 10 you’re currently using, type:

in Windows 10 taskbar search and press Enter.

Windows insiders have been testing version 1903 for several weeks now. So far, we like it. But will you? Only time will tell!

How to Find Your Windows 10 Product Key
Windows 10 (all versions)

 According to Microsoft you can reinstall Windows 10 on any computer that has previously had Windows 10 installed on it without having to enter a Windows Product Key.

But if you're the kind of person who likes to cover all your bases, here's an easy way to get your Windows 10 product key without using any 3rd-party programs.

1. Open an command prompt with administrator privileges:

   a. Type CMD in taskbar search. When Command Prompt appears at the top of the search results, right-click it and choose "Run as administrator".

2. At the prompt copy and paste following:

wmic path softwarelicensingservice get OA3xOriginalProductKey

3. Press Enter

Your Windows 10 product key will be immediately displayed (see screenshot below).

 Make sure you copy or write down the product key and keep it in a safe place - just in case.

If you have never used the Windows 10 weather app, you’ll find it on your start menu under “W”.

You can also type WEATHER into taskbar search to open the Weather app.

Once you open it, you’ll need to configure it – and there’s not much to configure.

You can choose a color mode: “Light”; “Dark” or “Windows default”. You can try each of them all and find the one you like best.

If you’re in the USA, you’ll want to choose “Fahrenheit” unless your a masochist, a mathematician, or you were born & raised somewhere else. If you’re from most anywhere else in the world, you’ll want to choose “Celsius” . This also changes other items such as wind velocity, barometric pressure, et. al. to metric.

If you want to let Windows detect your location (you must have “Location” in “Settings” turned on), leave it set to default.

If you don't have or don't want to turn "Location on in settings,  you can choose “Default location”. Once you choose “Default location”,  just type in your city’s name or zip code.

Once you’ve set up the Windows 10 weather app, you’ll see your weather forecast for the day, for the next 10 days, with a lot of details including an hourly forecast for the current date. Weather warnings show up in a yellow band across the top.

You’ll also see wind direction, velocity, barometric pressure, current temperature and more on the main screen.

You can see the detailed forecast for the each day. On the daily details screen you will also see the sunrise/sunset times, moon phase, moonrise/moonset, times chance of precipitation, humidity, UV index, and Max Wind speed. You’ll also see your historical weather such as the highest and lowest temperatures ever recorded for that date along with historical precipitation information.

If you’re an icon aficionado, you can see more settings and features by clicking on the icons along the left edge of the program. If you prefer to see a more descriptive settings menu, click on the 3-horizontal bars at the top left.

Another feature we like about Windows 10 Weather app is the ability to add more locations. If you have a favorite vacation spot, or friends or family members living in other parts of the world, you can add as many “Favorite” locations as you want and get instant current weather information about each “favorite”. And if you click on any of your favorite locations, you’ll get detailed information and forecasts.

If you want to see your local radar, click on the Maps icon or “Maps” in the expanded settings menu. And you’ll get an animated radar image for your location – or for any of your “Favorites”.

Finally, once you set up the Windows Weather App, it will be added to your start menu tiles as an animated tile. The tile will switch back and forth between current conditions and a 3-day local forecast. If the animation annoys you, you have 2 options:

1. You can right-click on the live weather tile, choose “More” and choose “Turn live tile off”.~ or ~
2. You can right-click on the weather tile and choose “Unpin from start”

If you’re using Windows 10 and you are looking for a good Weather program, you won’t have to look too hard. There's a really good weather app already installed. Use it and you'll have weather at your fingertips.

This tip is for Windows 10 but these may also work on Windows 7 and Windows 8.1.

Here’s a quick tip on managing open program windows.  There are many ways to maximize, minimize and more programs windows. But did you know about these?

Windows Key + UP arrow = Maximize the window.

Windows Key + DOWN arrow = Minimizes the window.

Windows Key + LEFT arrow = Positions the window to the left half of your screen.

Windows Key + RIGHT arrow = Positions the window to the right half of your screen.

Want more computer tips & tricks?

A Quick Way to Rename All Files In a Folder

How to Reset Folder View Settings in Windows 10

We have thousands of Windows tips, tricks and more on our InfoAve web site. Come see for yourself! 

Make a small donation and help us help you!

 I Love PDF: Every tool you need to work with PDFs in one place

I don’t necessarily “love” PDF. I love chocolate chip cookies.  But I Love PDF is the name of our site pick today. So, gotta love it! This site will appeal to those of you who work with PDF file quite often and who find some of the free PDF readers lacking.

Now, first of all, if you have Windows 10 (any version) you can create and read PDF files with ease. But, Windows 10’s PDF feature is not as robust as those found in some of the better PDF readers, like Foxit Reader (free version), Sumatra, and others. Read more about creating and reading PDF in Windows 10 without third-party programs of any kind.

Recently,  while looking for something else, I stumbled upon a site that looked interesting,  This morning I finally had a few minutes to take a look at it and test some of its features. Needless to say, I was very impressed, otherwise, it wouldn’t be named a Cloudeight Site Pick!

The number of useful free PDF services that this site offers, combined with its speed (but remember site speed is dependent on your internet connection speed too) got my attention.

As I’ve mentioned, the site is called “I Love PDF” (more correctly ilovepdf.com ) and it offers a number of free services without requiring that you register and without any discernible tricks, tricks or subterfuge. The site appears to be financially supported by non-intrusive ads and by the products/services it sells.

But all of its PDF tools are free to use and do not require registration. Here’s a list of the free PDF tools you’ll find on I Love PDF.

Merge PDF – Combine PDFs in the order you want with the easiest PDF merger available.

Split PDF – Separate one page or a whole set for easy conversion into independent PDF files.

Compress PDF – Reduce file size while optimizing for maximal PDF quality.

PDF to WORD – Easily convert your PDF files into easy to edit DOC and DOCX documents. The converted WORD document is almost 100% accurate.

PDF to POWERPOINT – Turn your PDF files into easy to edit PPT and PPTX slideshows.

PDF to EXCEL – Pull data straight from PDFs into EXCEL spreadsheets in a few short seconds.

WORD to PDF – Make DOC and DOCX files easy to read by converting them to PDF.

POWERPOINT to PDF – Make PPT and PPTX slideshows easy to view by converting them to PDF.

EXCEL to PDF – Make EXCEL spreadsheets easy to read by converting them to PDF.

PDF to JPG – Convert each PDF page into a JPG or extract all images contained in a PDF.

JPG to PDF – Convert JPG images to PDF in seconds. Easily adjust orientation and margins.

Page numbers – Add page numbers into PDFs with ease. Choose your positions, dimensions, typography.

Watermark – Stamp an image or text over your PDF in seconds. Choose the typography, transparency and position.

Unlock PDF – Remove PDF password security, giving you the freedom to use your PDFs as you want.

Rotate PDF – Rotate your PDFs the way you need them. You can even rotate multiple PDFs at once!

Repair PDF — Upload a corrupt PDF and we will try to fix it. Depending on how much the PDF is damaged we will be able to recover it partially or completely.

Unlock PDF — Unlock PDF password security, giving you the freedom to use your PDFs as you want.

Protect PDF — Protect PDF files with a password. Encrypt PDF documents to prevent unauthorized access.

Organize PDF — Sort, add and delete PDF pages. Drag and drop the page thumbnails and sort them in our PDF organizer.

I Love PDF couldn’t be any easier to use. You choose the PDF file on your computer you want to edit/convert/change. Then you upload it to I Love PDF by selecting it or dragging it to the I Love PDF page. To perform the task you’ve chosen, all you have to do is click a button. In a few seconds (or minutes depending on how many pages you’re working with and how large they are) the task you chose is completed. Next, just download the modified files to your PC. If you’re working with multiple pages, you will download the files in zip format.

If you work with PDF files often, then we think you will find I LOVE PDF easy to love.

"Every tool you need to use PDFs, at your fingertips. All are 100% FREE and easy to use! Merge, split, compress, convert, rotate, unlock and watermark PDFs with just a few clicks."

Our Spring Pay What You Like Sale is Back!

LAST WEEKEND FOR THIS SALE!

Get all the details here and get a great deal on a great product or service.

Don't sleep in the subway... and don't type a URL in a Search box!

We were doing a session the other day and we gave a customer a link to paste in their browser in order to connect for a Cloudeight Direct Computer Care session. The customer reported back to us that the link we gave her led to all sorts of sites, and none of them had anything to do with us or her session. Pasting links into a search engine can lead to some very bad things. After some investigation we determined that she was pasting the link we gave her in the search bar of her browser instead of the address bar. And what a difference that makes. Most email clients and webmail let you click the link we send.

The example we're going to use to day is for someone who is looking for Microsoft support. They know the support address is http://support.microsoft.com/ and they typed in in correctly, but instead of typing it in to the browser's address bar, they mistakenly typed it into the search bar. This is what comes up if you do that:



If you click any of those you might find yourself smack dab in the middle of a Microsoft support scam, we tells ya. If you type https://support.microsoft.com/ in a browser search bar (see below), you could end up steering yourself right in to a scam (see above).



But when you type the URL (Web address) into the browser's address bar (see screenshot below), you'll end up on the correct site and save yourself oodles of potential problems.



See? Typing in a site's URL (Web address) into the browser's address bar instead of the search bar, means you'll more likely end up on the right site - assuming you type the address correctly - always double check!

Bonus: If you're using Windows 10, the safest way to get help from Microsoft is to get it right from your Windows 10 PC. See our article here to find out how to do that.



Sales of the following products and services help support our newsletters, websites, and free computer help services we provide.

Cloudeight Direct Computer Care: Single Keys or Season Tickets - always a great deal. Cloudeight Direct Computer Care is like having PC insurance. Get more information here.

Emsisoft Anti-Malware:  Emsisoft is the only Cloudeight endorsed and recommend Windows security program. It provides users with a complete antivirus, antimalware, anti-ransomware, anti-PUPs solution. We offer single Emsisoft licenses and multi-computer licenses at discount prices. Also, we offer our exclusive Emsisoft with Cloudeight installation & setup. Get more information here.

Thunderbird Email Setup: Thunderbird is a great email program that you can use with your Gmail and Outlook.com (Hotmail) web mail accounts as well as with your Internet provider's email. We'll set it up right for you. Our set up includes configuring up to 3 emails accounts and setting up Thunderbird to use stationery (if desired). Our Thunderbird Email Setup Service is always a great deal. For more information visit this page.

Reg Organizer 8.20: Reg Organizer is the Swiss Army Knife of Windows tools. It's far more than just a registry optimizer and cleaner... it's Windows all-in-one toolkit. Helps you keep your computer in tip-top shape and helps solve annoying Windows problems. Reg Organizer works great with Windows 10 too! Get more information about Reg Organizer (and get our special discount prices) here.

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Darcy & TC
Cloudeight InfoAve Premium - Issue #806
Volume 16 Number 22
March 22, 2019

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