We need your help!  Please help us keep on helping you!

When you support us with a small gift, you help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. Plus, our computer tips make your computer easier to use.

Did you know that we provide support to thousands of people? Every week we help dozens of people via email at no charge. The questions and answers you see in our newsletters are from the email answers and help we provide to everyone free of charge.

Thanks to your gifts, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, provide you with the knowledge you need to navigate the Web safely, provide you with suggestions for safe, free software and websites, and help you get more out of your PC.

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A comment from David
I had TC work on my computer last month but I got busy and forgot to write a testimonial and TC deserves it. Anyway, I just wanted to let you know that since you worked on my computer in May, I have not had any problems at all. Previously I had Darcy work on my computer (last fall) and I can tell everyone that you're both exceptionally knowledgeable and very pleasant to work with. . I'm sorry this is so late getting to you Thanks so much for helping me and for the great services you provide. David V.

A comment from Gina
I want to give a big thank you and shout-out to Darcy for her help and patience helping me get Thunderbird installed and all my email accounts working correctly. I have used Cloudeight Direct Computer Care several times over the years and I would absolutely recommend Cloudeight to anyone needing help with their computer. Thanks to both Darcy and TC for the great service.

A comment from Cheri
Darcy, Thank you for doing this. You are a rock star when it comes to answering and solving problems with all things computer! Stay Safe. Cheri

A comment from Leslie
Once again Cloudeight has gone above and beyond. I had a strange issue with my PC and TC came to my rescue. I will always turn to Cloudeight for any computer issue that I may have. I have been with Darcy and TC for more years than I can remember. I feel like I have grown up with them! Anyhow, just wanted to give a shout out to Cloudeight and TC. Leslie

A big Cloudeight "Thank you!" to David, Gina, Cheri, Leslie, and everyone who took time out to write to us, share a comment, and/or share us on Facebook! We appreciate your kind words and your support very much! EB & TC. 

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When you purchase any Cloudeight Direct Computer Care Service, you get the best computer care and repair, at the lowest possible price. Plus, each Cloudeight Direct Computer Care service you purchase goes a long way in helping to support our small business.

Your computer fixed - while you watch!
With our Cloudeight Computer Care, we'll fix your computer while you watch. You'll be getting the best computer repair service available, at the best price, from people you trust. Our Cloudeight Direct Computer Care single repair keys are a great deal. They are good until you use them.

For more information see our Cloudeight Direct Computer Care home page!

Maureen says Emsisoft removed her Reg Organizer
Hi! Every week I run Reg Organizer, and this week it showed a new Beta Update. I thought it said Beta 1 Reg Organizer 850. Emsisoft (which I rely on) thought it was malicious. I told it ,it was okay, to run it anyway, but it would not accept this from me and appears to have removed it. My shortcut no longer works. Is there anyway I can restore it as I always renew it? I can see it is quarantined in Emsisoft.

Our answer
Hi Maureen. This was a false positive with Emsisoft. We contacted them and they fixed it right away. I am not sure why Reg Organizer is giving people a Beta version, but it seems it only happens when Reg Organizer users click on "Check for updates".

Anyway, we created a tutorial showing you how to get Reg Organizer back. See this page

https://thundercloud.net/infoave/ro-restore.htm

If you need more help, please let us know.



Barbara need to find a wireless password
I am trying to setup a new computer for a friend, it wants her WiFi password, she can't remember it, is there a way to find it?

Our answer
Hi Barbara. We have two tutorials that show you how to recover a Wi-Fi password.

https://www.thundercloud.net/infoave/new/how-to-quickly-find-your-wifi-network-password-in-windows-10/

https://www.thundercloud.net/infoave/new/how-to-find-your-wireless-network-password/

Either way works.

But if you find you need more help, just let me know.

Roy wants to change his user account name in Windows 10
My Lenovo computer, now 7 years old, was originally "set up" by a computer shop and it runs fine. However, when I check the Command prompt and type WHOAMI, I get "C:\Users\User". TC or EB, how can I get my name shown in place of "user"? Thanks in advance, Roy

Our answer
Hi Roy. Here is how to change your user account name

1. Type NETPLWIZ in taskbar search & press Enter when it appears in the search results.

2. Click on the account you want to change

3. Click on "Properties"

4. A dialog will open with the current username highlighted. Click Delete and type in a new name.

5. Click "Apply" "OK".

But... keep in mind this does not change the folder locations. For instance Pictures will still be located at C:\Users\User\Pictures and Documents will still be at C:\Users\User\Documents, etc. Changing the username does not change the user folder locations. If you try to change those locations, you risk losing data and a corrupt user account. If you really want a new user account name, create a new user account with the name you want and then copy all the data from all your user folders (Documents, Desktop, Pictures, Videos, Music, etc.) to the user folders in your new account. This seems to me to be a lot of work especially if you're the only one who's ever going to see it.

Molly wants to know if she needs to install the software that came with her external hard drive
Hi TC & EB. I just bought a new 2 TB Western Digital external hard drive. I have not hooked it up yet. My question is do I need to install the software that came with it or will it work without the software? I need your advice! Thanks, Molly.

Our answer
Hi Molly. Your external drive will work fine without the software that came with it. All you need to do is plug the drive into a USB port and Windows will automatically detect it. We never recommend installing the software that ships with external drives as it usually adds one or more unnecessary startups to the Windows startup menu and the software is not necessary to use the external drive. Less is more. If something is not necessary, why install it? I hope this helps you.



Bob wants to know if we still recommend Zappit
Is Zappit still valid or is there something better? I guess from the question you can tell I have been around for a long time. I read InfoAve every week. You have given me lots of things that have helped me with my computer. Thanks, Bob.

Our answer
Hi Bob. We no longer develop or support Zappit. You can use Windows Disk Cleanup. It comes with all Windows computers. To run it just type CLEANMGR in taskbar search and press Enter when you see it appear in the search results.

If you're looking for something more advanced, yet free, see our post on CleanMgr +.

Thanks for reading our InfoAve Weekly newsletter.



Cheri wants to know about RAM
This is for TC. Hi, I had the Mother's Day Pamper service. You came and checked out my laptop to see why running slow. You worked your magic but found nothing slowing down the laptop except low RAM. You checked couple of websites for 4 gigs of ram. The laptop can be upgraded to 8 GB of RAM. The laptop has only 2 GB RAM. I ordered 2 x4 GB from Crucial.com. But when the RAM came it did not fit my laptop. Mine is a slightly different model. RAM for my computer is hard to come by. That is why Critical had no match. Found 4 GB for $69 each a total of $140. So, I am not going to get 8 GB that's for sure. But getting a 4GB and keeping the original 2 GB to give me a total of 6 GB is an option. I can also add 2 GB for $17 giving me 4 GB of memory. What do you think? Thank you for your opinion.

Our answer
Hi Cheri. I would go with 4 GB +2 GB giving you a total of 6 GB/. The more RAM the better since you have a 64-Bit PC. As more is better, it depends on the cost. Bur you would notice a huge difference just adding 2 GB of RAM. We consider 4 GB the absolute minimum for Windows 10 - even though Microsoft says 2 GB is the minimum.

If you can afford to go with 6 GB (2+4) that's what you should do, but 4 would be twice as good as what you have now.

With only 2 GB of RAM your computer will never be fast. And it won't be super-fast with 4 GB or RAM, but it will seem like a starship to you :-)

Maureen wants to know if Windows 10 is still free
A short time ago you mentioned that Windows 10 is still free and if I wanted to change you would take care of everything for me. Are you still willing to do this?

You may remember about me breaking both my wrists and still in a lot of pain and not able to type for a long period of time. My Emsisoft trial is almost over and I cannot afford the paid version. Should I leave it for now and just use windows defender. You can answer all my questions when you are able. I am not in a rush and I am sure you keep busy. I have many questions for you before I decide to upgrade to windows 10. Probably too many but I need to know what I am doing, and the answers will help.

Thanks for all you do and please stay safe and healthy. we need you, Maureen.

Our answer
Hi Maureen. As of today, Windows 10 is still free. I will help you with the upgrade. Using Windows Defender is better than using Avast free, AVG free and other free security programs.

I want to remind you that we (nor anyone else) can guarantee your Windows 7 computer can be upgraded to Windows 10. Most (about 85%) can, so all we can do is try. Once I start the upgrade it's automatic. It can take several hours for the upgrade to complete, so one I get it started and make sure it's going along as is should I will disconnect as there's nothing else to do but let the upgrade play out.

So, let me know when you're available and we'll get the upgrade started for you and do the best we can for you.

Virginia wants to know about a PDF conversion program
Happy Summer EB & TC! I used to have a program where I could send a file directly to PDF, it would take a document written in the now defunct PageMaker (boy, that was a great program, so easy to use. I miss it greatly.) that I have on my external hard drive and convert it over to a readable file. Somewhere along the line I lost that program. Just recently, as I was using MediaFire sent to me by my Jigsaw Puzzle maker this website popped up like it knew what I was previously wanting. I'm afraid of websites that do that however, so I'm turning to "my" experts to let me know if it's legitimate. What do you think of it?

Our answer
Hi Virginia. Happy summer to you! You don't need any software or web apps to convert documents and other files to PDF format. Windows 10 has that capability built-in.

See our article here to learn more about it - it's very easy to do.

Lainey has sleep issues with Windows 10
My computer keeps "waking" after I put it in sleep mode or sign out at night. How can I keep that from happening without having to shut it down completely? Thank you.

Our answer
Hi Lainey. We no longer recommend using Sleep on Windows 10. It's a hybrid of sleep and hibernate that seems to be flakey and is unnecessary. Most people use sleep because they think it saves electricity - and it does, but not much. The amount used by letting your computer idle instead of using Sleep mode is equivalent to the amount of electricity used by a night light. The big electricity hog on your computer is your monitor (or laptop screen). A monitor can use 100-150 watts and a laptop screen can use 40-60 watts. So, we recommend dimming the monitor or screen after 10-15 minutes of inactivity and never putting the computer to sleep. This not only prevents sleep issues like you're having, when you're ready to use your computer it's instantly awake as soon as your touch your mouse, touchpad or keyboard.

If you still want to put your computer to sleep, check out our article here about Windows sleep problems and how to fix them.

Attention Cloudeight SeniorPass Holders! Announcing our new SeniorPass Telephone Hotline Service

Don't have a Cloudeight SeniorPass? It's a great deal. Learn more here.

In Windows 10, your PC or device is always kept up to date with the latest features and fixes. This means, for most of us, Windows Updates are installed automatically.

We are all aware by now that sometimes a Windows 10 update can cause problems with your PC. In this case, you'll need a way to prevent the problematic update from reinstalling automatically the next time Windows Updates are installed.

If an update is causing system crashes, problems or instability on your PC, you can follow the instructions below, to prevent the unwanted update from being installed:

Go to Settings > Update & Security > Windows Updates .and then click on View update history:

Then click on Uninstall updates.

To uninstall the unwanted update, select it from the list by clicking on it and then click Uninstall.

Now, you're all set until next time Windows updates, and reinstalls the update you just worked so hard to uninstall. So, you have more work to do, if you want to prevent Windows from reinstalling that trouble-causing update.

To prevent the update from being reinstalled, download the "Show or hide updates" troubleshooter package now.

When you click on the download link, you will be prompted to open or save wushowhide.diagcab. Save it to your PC, and click to run it.

Opening wushowhide.diagcab will launch the troubleshooter. Then click Next to proceed and follow the instructions provided by the troubleshooter to hide the problematic driver or update.

When the program starts to run, you'll see it scanning your computer for updates. When it's done, you'll see a window like this one.

Click on "Hide updates"

Windows will display all pending updates:

You'll see a list of available updates. Select the update or updates that are causing you problems. Windows will not reinstall the items you select.  You can choose to install the hidden updates later by running the troubleshooter again and "unhiding" the updates.

Keep in mind that this does not stop updates from installing. It only allows you to uninstall updates that have been installed and are causing problems. It does not apply to version updates. Windows 10 version updates have a rollback feature - you have 10 days to go back to the previous version of Windows if a version update causes you problems. See this page to learn how to roll back a Windows 10 version update.

Problems Installing the Windows 10 May 2020 Update? Don’t Worry, Be Happy
Windows 10

Microsoft is doing the right thing this time around and blocking the Widows 10 May 2020 Update on a lot of PCs. If yours is one of them – don’t worry, be happy.

If you’ve been trying to install the May 2020 Update for Windows 10 without success – you’re not the only one. Many Windows 10 users are seeing a notification that their device is not compatible with the latest feature upgrade (Windows 10 May 2020 Update – version 2004).

If you’re getting a “your device is not compatible” notification when trying to install the Windows 10 May 2020 update, don’t worry. This time Microsoft is not pushing the new feature update on Windows 2010 users. This time the company appears to be taking a more conservative and more sensible approach. This hopefully, will result in fewer problems for Windows 10 users and fewer public relations nightmares for Microsoft.

The May 2020 Update is the first of two major (version) upgrades for Windows 10 scheduled for this year. It is already rolling out to Windows 10 users. This time, Microsoft is throttling back the rollout speed and not pushing it out to machines that may not currently be compatible.

Microsoft seems to be slowing down this version update rollout to avoid the widespread problems that have caused so many problems for so many Windows 10 users.

From what I’ve been able to certain through my research, a significant number of Windows 10 users are getting notifications that their “device is not quite ready” for Windows 10 version 2020. The Windows notification says:

“The Windows 10 May 2020 Update is on its way. We’re offering this update to compatible devices, but your device isn’t quite ready for it. Once your device is ready, you’ll see the update available on this page. There’s nothing you need to do at this time. “

The notification is, I believe, intentionally vague. But the cautious approach and the slower rollout that Microsoft is using this time, in my opinion, are the right ways to do things. It is much better than the ways of the past where Microsoft seemed to rush things out, pushing users to install the feature update and then letting the users deal with the problems.

In fairness to Microsoft, it’s important to remember that Windows has to work on a multitude of hardware combinations and trying to rush the rollout only brings a lot of grief to Windows 10 users — not to mention a lot of bad press for Microsoft. Microsoft, at least this time around, acknowledges that Windows 10 version 2004 has several known issues that they are currently investigating.

I have Windows 10 2004 installed on one of my laptops. It’s the one that I use for testing. But I’m in no rush to install the Windows 10 May 2020 update (version 2004) on my other laptop until Microsoft has had plenty of time to work out the bugs. So far, I have had no major problems with the new update on my test computer, nevertheless, I’m going to wait for a few weeks before I install it on my other laptop.

If you are one of the many Windows 10 users who are getting the notification that your device isn’t quite ready for the May 2020 Update (version 2004). Don’t worry, be happy. It will all work out for the best.

Be in Top Form When Filling Out Web Forms
A tip for everyone

When you are filling out web forms, did you know if you put your information in the wrong form field – for instance, you put your name in the email field – don’t delete it… you can highlight it and drag it to the correct field. You don’t have to retype it. Think about it: you normally would highlight the incorrect input anyway.

So just remember, highlight the information, and drag it to the right place in the web form. The next time you enter your name in email field or your email in the name field, etc., don’t highlight and delete, highlight, and drag it to where it belongs.

Want more form tips? OK here you go! 

1. Use the tab key to go from one field to the next, instead of having to use your mouse.

2. Use shift-tab to move you backwards in the form

3. If you are in an area with a drop-down box, you can type the first letter of the choices to select it. This is handy when you encounter a long list such as a list of states or countries. Here’s an example: If you are in Michigan, you can click m key until Michigan appears (since more then one state starts with the letter m), with Michigan selected from the list, press the Enter key.

4. Use the up/down arrow box to go through options on a form in a drop-down menu.

5. If you are using tab key to get from one form field to the next, and you come to a box to check, you can check it by clicking your space bar. click the space bar again to remove the check.

6. If you are filling out a form and you have used that entry before on almost any web form, (i.e. name, address, etc.), click the blank area twice and all prior entries will show.

Keep in mind that these tips work in many standard web forms, but not all.  But these tips should ensure that you're in top form!

Windows 10 Users Will Automatically Get the New Microsoft Edge
Windows 10 (all supported versions)

Microsoft’s new version of the Edge web browser, which is based on Chromium like Google Chrome, will soon be automatically downloaded to users’ computers.

The old version of Edge shipped by default with Windows 10 wasn’t particularly good or very fast or extremely popular. Most people continued to use Chrome or other browsers. Microsoft, using the “if you can’t beat them, join them” philosophy, rebuilt Edge using the same Chromium engine as Chrome uses. The new Edge is faster, easier to use, plus it allows its users to access thousands of Chrome extensions.

The new Edge bears little resemblance to the old Edge. Previously, the only way you could get the new Edge was by manually downloading it. But now, Microsoft will be including it in several automatic updates for Windows 10. If you haven’t downloaded the new Edge yet, it’s likely that you will soon find the new Edge installed on your computer.

The new Edge will be included in the KB4541301, KB4541302, and KB4559309 updates for Windows 10. These updates will be automatically downloaded to your PC.

Normally, we’d be against this forced replacement of a Windows program, but the new Edge is a huge improvement over the old Edge. It’s much faster and easier to use, plus users of the new Edge will have access to the same extensions as Google Chrome users. And given that Microsoft will stop supporting the old Edge, its users will no longer get security updates and no one should be using an unsupported or outdated browser.

Previously, when you manually downloaded the new version of Edge you were able to switch back to the old version, but once the new Edge is automatically installed on your computer, you won’t be able to go back to the old version of Edge.  But the new Edge is a huge improvement over the old version of Edge. And since Microsoft will end support for the old version of Edge, at some point in the future, rendering the old Edge outdated and unsafe, we think it’s a good thing that Microsoft will be automatically replacing the old Edge with the new Edge.

Want more tips, tricks, and information?

We have thousands of Windows tips, tricks, and more on our InfoAve web site.

Subscribe to our free InfoAve Daily newsletter.

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Pretty Wallpaper, Pretty Easy

We recently published an article about a Microsoft app to change your desktop wallpaper automatically. At the bottom of that article, we made mention of the site we’re featuring today, as most people never noticed the link. It’s too good of a website to be an afterthought so we’re giving it its just due today.

Those of you who have Windows 10 spotlight turned on in Settings > Personalization > Background > Lock screen > Spotlight, are already familiar with the beautiful Bing images that Microsoft uses for the Windows 10 lock screen.

Today, we’re featuring a site that has 456 pages (and counting) of beautiful Bing lock screen images that make great desktop wallpaper. The name of the site is Bing Wallpaper Download. Thought the site uses the word Bing in its name, it’s not affiliated with Microsoft.

Every image on the site is free to download. And it’s easy to grab as many images from the Bing Wallpaper Download site as you want. There are no fancy download buttons and no download runarounds.

Browse through the Bing Wallpaper Download site and find an image you want to download. Click on the thumbnail image.

A larger thumbnail opens with some information about the image.  Click on the larger thumbnail.

The full-size image will open. Right-click on the full-size image and choose “Save Image as...” from the right-click menu. Download the image to your PC. If you plan on downloading a lot of images from this site, it would be helpful to you if you made a folder to store the downloaded images before you start downloading.

Once you have the images you want on your computer, you can choose any of the images as your desktop wallpaper by going to Settings > Personalization > Background and clicking the “Browse” button. Then you can browse to the image(s) you downloaded and choose your desktop background (wallpaper). See why wed told you it would be more convenient for you if you plan on download many of these beautiful images to create a folder in which you can store them where they'll be easy to find and easy to use.

Ready for some pretty wallpaper? Visit the Bing Wallpaper Download site and browse through all the beautiful photographs.





VERSION 8.43 NOW AVAILABLE!

If you purchased or renewed Reg Organizer through Cloudeight within the last 12 months, you're entitled to a free version upgrade to Reg Organizer 8.43.

Save $14 on Reg Organizer right now!

Reg Organizer - A Swiss Army Knife of Windows Tools - Works Great on Windows 10!

Walter Cronkite, Kopi Luwak, and Other Stuff

I was going to write an essay about Walter Cronkite today. It was going to be an open letter to the dearly departed bastion of real, authentic news. “Dear Walter:  You would not believe what’s going on in the world these days – you’re probably turning over in your grave…” But then I thought, what’s going on in the world these days isn’t funny, and no matter which side you’re on, you’ll be ridiculed by the other as no one can get along anymore.

I decided to watch a movie instead of getting into the crazy world of journalism or lack thereof in a world that got really weird really fast. Happy New Year 2020!

A couple of weeks ago I found “The Bucket List” on one of my streaming apps – it was free. That’s always a big selling point with me these days when my income has dropped to the point where people on unemployment make more than I do – and I have all this wit! Wit is not worth doodly squat anymore. I use to think witty = $. But I got a big surprise.

Anyway… as I am so often wont to say… this was a long, but entertaining way to tell you that I watched “The Bucket List” a couple of weeks ago. “The Bucket List” stars two of my favorites, Jack and Morgan. If you don’t know Jack and Morgan, look up “The Bucket List” (Jack & Morgan), “A Few Good Men” (Jack), “The Shawshank Redemption” (Morgan). If you don’t know what those are, look up “Movies”.

In the movie “The Bucket List”, Jack plays Edward Cole, who is a sarcastic, narcissistic, egocentric, rich guy who loves Kopi luwak. Kopi luwak is a type of coffee. Jack (Edward) is constantly brewing it and talking about it throughout the course of the movie.

I’ve lived for many decades but there are at least two things I never knew...

Read the rest of this essay here.

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Take a Byte

TB stands for terabyte; GB stands for gigabyte; MB stands for megabyte; and KB stands for kilobyte. EB stands for Eightball - and she has an overbite.

A byte is a single bit of information. A zero; a one, an on, an off -- you know just arcane geeky stuff like that.

A kilobyte is 1024 bytes. A megabyte is 1,024,000 bytes. A gigabyte is 1,073,741,824 bytes. A terabyte is 1,099,511,627,776 bytes. That's generally the accepted definition. However, when talking about storage devices like hard drives and external drives, it gets a little simpler. For this purpose a kilobyte is 1000 bytes, a megabyte is 1,000,000 bytes, and a gigabyte is 1,000,000,000 and a terabyte is 1,000,000,000,000 bytes.

And now, before we byte off more than we can chew, we're going to end this right here so we don't take up more bytes on your hard drive.

We need your help!  Please help us keep on helping you!

When you support us with a small gift, you help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. Plus, our computer tips make your computer easier to use.

Did you know that we provide support to thousands of people? Every week we help dozens of people via email at no charge. The questions and answers you see in our newsletters are from the email answers and help we provide to everyone free of charge.

Thanks to your gifts, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, provide you with the knowledge you need to navigate the Web safely, provide you with suggestions for safe, free software and websites, and help you get more out of your PC.

Please Help us keep up the good fight with a small gift.

Interested in making an automatic monthly gift? Visit this page. Help us keep helping you... and helping you stay safe on the Web.



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Cloudeight Direct Computer Care: Single Keys, SeniorPass or Season Tickets - always a great deal. Cloudeight Direct Computer Care is like having PC insurance. Get more information here.

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Reg Organizer 8.43: Reg Organizer is the Swiss Army Knife of Windows tools. It's far more than just a registry optimizer and cleaner... it's a Windows all-in-one toolkit. Reg Organizer helps you keep your computer in tip-top shape and helps you solve annoying Windows problems. Reg Organizer works great with Windows 10! Get more information about Reg Organizer (and get our special discount prices) here.

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We hope you have enjoyed this issue of Cloudeight InfoAve Weekly. Thanks so much for your support and for being an InfoAve Weekly subscriber.

With hope and prayers, may you and your loved ones stay safe and well.

Your friends at Cloudeight,

Darcy and TC
Cloudeight InfoAve Weekly - Issue #870
Volume 17 Number 34
June 12, 2020

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