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Cloudeight InfoAve Weekly Issue #886 Volume 17 Number 49 October 2, 2020 Dear Friends, Welcome to Cloudeight InfoAve Weekly Issue #886. Thank you very much for subscribing and for being a part of our Cloudeight family. We appreciate your friendship and support very much! Please share our newsletters and our Website with your family and all your friends. We wish you all the best during the global pandemic. Our prayers and good wishes go out to all of you during this difficult time. We are all in this together. THANK YOU FOR HELPING US! When you support us with small gift, you help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. Plus, our computer tips make your computer easier to use. Did you know that we provide support to thousands of people? Every week we help dozens of people via email at no charge. The questions and answers you see in our newsletters are from the email answers and help we provide to everyone free of charge. Thanks to your gifts, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, provide you with the knowledge you need to navigate the Web safely, provide you with suggestions for safe, free software and websites, and help you get more out of your PC. Please Help us keep up the good fight with a small gift. Interested in making an automatic monthly gift?
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Rex wants to know if he should update a driver I would welcome your comments/solutions to what is going on with my desktop PC. Two times this week I get a blue screen telling me "your device ran into a problem and needs to restart". We are collecting error information and will restart for you". For more information go to "windows.com/stopcode. Driver irql not less or equal, failed ndis.sys". I ran chkdsk as an administrator and it found nothing. You went through this PC recently and left it in very good shape so I don't know what may be going on except maybe hard drive trouble. Does any of this sound serious? What is your recommendation? Clint. Our answer Hi Clint. It's very unlikely that your problem would be fixed with SFC scan because it's a hardware driver problem. We don't do hardware fixes because it's difficult to do remotely. Have you installed a driver updater program? These programs are notorious for updating drivers that do not need updating. If you have not installed a driver updater, read this article. It appears the latest Windows monthly update is installing incorrect drivers. If you have not turned off Windows Update's automatic driver updates, you should do that right away see our article here. If this is a recent development, my advice is to run System Restore back to a date before this error started occurring. You can run System Restore this way: Type RSTRUI in taskbar search, when rstrui appears in the search results, press Enter. Find a date prior to the date the blue screen first occurred. If you don't see all the restore dates listed, look for "Show more restore points" at the bottom. NDIS (ndis.sys) is short for Network Driver Interface Specification which is one of the legitimate components of Windows operating system. It is designed to help the computer system to communicate with other connected devices and hardware on a computer network. It is not a drive error and it does not indicate a problem with a drive; it can affect drives attached to the computer via USB ports or via network. I hope this helps you, Clint. Ron is afraid his hard drive is failing Hi TC. I updated Windows 10 and reconnected my external backup hard drive and everything seemed to be fine for a few days. Then yesterday, I noticed that the HP diagnostics again said I had drive errors. I am attaching a photo of the message I had this morning. I decided to use the tools / check procedure you told me about on my C drive. The repair took over 4 hours; so, we will see if that fixed the problem. Given the problems I have had, plus my lack of patience ;-) (even with my daily meditating), I am exploring getting a new laptop. I have read your very helpful PC buying guide that you updated recently. In the past, I have purchased new laptops at Staples because they offered a service of transferring files and software from the old laptop to the new one. Is that something I can do myself or pay you to do? I wasn't sure if you could transfer items from one laptop to another remotely. I think I can get better prices on a new laptop at Costco or Amazon relative to Staples. Oh, one more question. Do you recommend refurbished laptops? Friends have purchased refurbished Apple laptops and rave about them. But that might open up issues with a different operating system. I really don't know. Our answer Hi Ron. Be careful not to over-react. It's not telling you have errors; it's telling you to check your external drive for errors. This is a common message - it does not mean your drive is failing. All you need to do is open File Explorer, right-click on the drive and click on "Properties" -- In Properties click on the "Tools" tab then click the "Check" button. The problem may well be the HP program and not the drive. If a drive is failing, you don't get a "scan this disk" warning, you get a S.M.A.R.T. drive failure warning. It's a much more ominous warning than the warning your getting - so don't assume the drive is failing - it almost certainly is not. As far as File History, it's very sensitive to the drive being disconnected and reconnected. It's best to always leave it connected. If you're sure you've left the drive connected, the problem could very well be File History - you may need to reset it. See this page to learn how to reset File History (it's not difficult). File History errors are common and again should not be taken as a sign of hard drive failure. Most of the time, it is an error with File History - not the drive -assuming you're leaving the external drive plugged in most of the time. We do copy files from the old computer to an external and then to the new computer... but we do not recommend nor do we move programs from one computer to another - it usually ends up a mess. How to copy files from one computer to another using an external drive is covered in last week's Cloudeight Weekly Newsletter. See the question from Carol. The only thing you have to be careful of is when you copy files back to the new computer. Many make the mistake of copying the entire folder and copying it to the corresponding folder on the new computer. For instance: Pictures. You should open the pictures folder on the external and copy all the files and folders in it and then copy them to the Pictures folder on the new computer. If you move the Pictures folder on the external hard drive to the Pictures folder on the new compute you end up with a mess where Pictures is a subfolder of Pictures. Same holds true for Documents, Music, Videos, Favorites...etc. If you add Copy to / Move to … to your right-click menu on the new computer it makes these tasks much easier. It's easy to add "Copy to / Move to" to your right-click menu. We cover that here. I know it's very easy to panic and misread warnings, especially when you think your data may be at risk. An HP imminent drive failure warning looks like this: If you want to learn more about this, read this HP page. If you want us to copy the files from the old PC to an external drive and then copy them to a new PC, we can do that if you have a Cloudeight Direct Repair key. If you don't they're available at https://thundercloud.net/direct/. It may require two short sessions - one to start the copy to the external which may take several hours depending on the amount of data and the speed of the drive... and conversely it make take several hours to copy the files to the new computer. Keep in mind we do not transfer programs from one PC to another as we have found - over time - that it's best to install the programs you want on the new computer. So, we don't do this, and we don't recommend it. As far as refurbished computers - if they come with the same warranty as a new computer you should be fine. Our experience with Apple users is that Apple can't do anything wrong - but that, of course, is not true. Apple users have plenty of problems with Apple devices, but they're just not as willing to talk about it. Windows users, on the other hand, love to bash Microsoft. I hope this eases your mind and helps you, Ron. The Best Computer Care and Repair - Anywhere! We can fix your computer while you watch. You never have to leave your home. Just sit back, relax, and watch us work. Get PC service from folks you trust at the best prices you'll find anywhere. Get more information here.
The end of Flash is a good thing as Flash has been a popular vector for
malware for a long time.
Patty wants to know about a computer advertised by AARP
Linda's wireless adapter quit working
Cheri has problems with a Windows 10 updates Attention Cloudeight SeniorPass Holders! Announcing our new SeniorPass Telephone Hotline Service Don't have a Cloudeight SeniorPass? It's a great deal. Learn more here. During this global crisis, we are offering a special telephone hotline service to all SeniorPass holders. There are reports of many COVID19 scams targeting seniors. If you are approached by a scammer or encounter something suspicious, you can use our hotline to discuss your situation with us. We check into it for you and do all we can to help you.If you currently have a SeniorPass, all you need to do is contact us. Send us your telephone number and a brief message/a> describing your problem and we'll call you back during normal business hours. If you don't yet have a Cloudeight SeniorPass and you'd like to know more about our SeniorPass, please see this page. Please note: Currently, our telephone hotline service is only available to SeniorPass holders in the United States due to international call restrictions. Fun with the Run Box We call a Run command a Run box – because we’re not geeks. And most of you know that you can open a Run box by pressing the Windows Key + R. But did you know that when you open a Run box, you open up a world of commands. And just seriously complex commands made for geeky people. Many are for normal folks like you and me… and the ones we’re going to show you can come in handy.
Moving right along… Did you know that you can open programs or web pages from a Run command? You can open folders and run Windows commands as well. The Run command is not just for geeks in dirty sweatpants sitting around in dank, musty basements surrounded by computer screens, and billows of e-cigarette smoke. The Run command works for ordinary folks too — and we are going to prove it to you. Use the Windows Key+R keyboard shortcut to open a Run box. Type the name of a program in the Run box and press Enter. For instance, try typing Chrome and then tap the Enter key. If Chrome is installed, it will open. You can try other programs too, but keep in mind, If the program does not open, some programs require you to be a geek and type in file path too. But we’re not geeks so we’re going to show you some applications you can open from a Run box for which you don’t need no stinkin’ file paths. Enough bloviating! Let’s try some Run box magic right now. Press & hold down the Windows Key and tap the R key. The Run dialog will open. Now enter any of the following in the Run box and press Enter: Notepad You can also enter a URL (Web page address) directly into a Run Command and open any webpage in your default browser. Try https://thundercloud.net/start/ There are tons of other commands too, but woe
is me, I’m tired of trying to think of them! The list above should be
plenty to get you started. Two Tips That Make Windows 10 Easier to Use What is the quickest way to access all the following items in Windows 10? Apps & Features, Mobility Center, Power Options, Event Viewer, System, Device Manager, Network Connections, Disk Management, and Computer Management? A. Settings Who said D? You’re right! The hidden start menu, also known as the right-click Start menu or the Power users’ menu is the fastest way to access Device Manager, Power Options, Event Viewer, Disk Management, etc. You can access this menu by right-clicking the Windows start button or, if you’re a keyboard shortcut fan like us, you can open this menu by holding down the Windows key and tapping X.
Bonus Tip Why does my right-click menu (above) show Command Prompt and Command Prompt (Admin), but yours shows Windows PowerShell? I changed mine because I use Command Prompt a lot more than I use Windows PowerShell. If you do too, you can change yours from PowerShell to Command Prompt just as easy as flipping a switch. Right-click a blank area of the taskbar, click on “Taskbar settings” and flip the switch under “Replace Command Prompt with Windows PowerShell in the menu when I right-click the start button or press Windows Key+X” See?
Our Updated Guide to Buying a New Computer… on a budget One of the most frequent questions we are asked is: “What should I look for in a new computer?” And we know all too well that if you don’t have a lot of money to spend, computer shopping can be a daunting task… almost as bad as buying a car from a surly smiling salesman chomping on a cigar. Buying a new computer can quickly turn into a deep money pit if you go to a computer store and run into a 20-something salesperson who is hyper-selling and bombarding you with technical terms you don’t understand (and he or she probably doesn’t either). And telling you that you won’t be happy with the computer model “A” for $499… but for an extra $150, the computer model “B” is what you need. We prepared this guide for those of you thinking about buying a new Windows 10 computer. Computer prices are still down a bit right now – so it’s a good time to buy. But you have to know in advance what you’re looking for – and what you need – if you want to avoid being “upsold” by a yammering pseudo-techie salesperson. This guide is for average computer users – those of you who use your computer mainly for browsing the Web, email, having fun with graphics using PaintShop Pro or similar, using Facebook, Zoom or Skype, chatting, emailing, browsing the web, etc. If you’re into high-end gaming or high-resolution 3D rendering or if you work with exceptionally large databases or CAD drawing, your needs will certainly be different. Here’s our updated computer shopping guide 1.) Consider a laptop Instead of a desktop or an all-in-one computer At one time laptops were expensive and underpowered, but not anymore. Laptops have the same features and as much or more power as desktops and all-in-ones, with one big advantage: You’re not tethered to one spot in your home. And right now, you can still get great deals on reliable laptops. You can generally get a laptop for less than an equivalent desktop or all-in-one. 2.) RAM RAM RAM (aka Memory) In real estate, it’s location, location, location. And with computers, it’s RAM, RAM, RAM! Generally speaking, and forgoing the geek-speak, the more memory your computer has, the faster it will run. OK, we’re generalizing. But the more RAM your computer has, the more you can do with your computer – and the more responsive your PC will be. You’ll see a lot of low-end computers with 2 or 4 GB of RAM, but unless you’re planning on doing very little or no multitasking at all, you’re not going to be happy with 2GB of RAM – and most of you won’t be happy with 4 GB of RAM. We suggest that you look for a computer with 8 GB of RAM or more. 3.) Three computers under $525 Here are 3 laptops, all with 8GB of RAM, 15″ (or larger) displays, fast processors, and 256 GB solid-state hard drives with price tags from $419 to $525. Lenovo IdeaPad 3 15″ Laptop, AMD Ryzen 5 3500U Quad-Core Processor, 8GB Memory, 256GB Solid State Drive, Windows 10, Abyss Blue$419 Quad-core processor, 256 GB SSD, 8GB RAM. $419. Lenovo IdeaPad 3 15″ Laptop, Intel Core i5-1035G1 Quad-Core Processor, 8GB Memory, 256GB Solid State Drive, Windows 10. $499, Acer Aspire 5 Slim Laptop, 15.6″ Full HD IPS Display, AMD Ryzen 5 3500U, Vega 8 Graphics, 8GB DDR4, 256GB SSD, Backlit Keyboard, Windows 10 Home, A515-43-R5RE, Silver. $525. Just a few years ago, these laptops would have been in the $650-$800 price range. If you must cut corners to meet your budget, cut corners on hard drive size or processor type, not RAM. The amount of RAM your new computer has is your most important consideration. But wait, there's more -- a lot more!
To read the rest of this buying guide visit this page. Want more tips, tricks, and information? We have thousands of Windows tips, tricks, and more on our InfoAve web site. Subscribe to our free InfoAve Daily newsletter.
Our special annual pass for computer repair for our friends 60 or older.
See this
page for more information. Google Travel When you think of travel you don’t think of Google, do you? Well, I don’t anyway. The other day I stumbled upon Google Travel quite by accident and I was amazed at how everything is available at a glance. Yep, I know, Google is like anchovies – you either love it or hate. We don’t have any problem with Google. Sometimes we think if Google (or Microsoft, or Amazon, etc.) ever got caught selling users’ personal information, the cost of that debacle would rise to the level of billions of dollars and years of trying to regain users’ trust. So, yes, we use Google. And right now, during the worldwide pandemic, travel might be the last thing on your mind. It may also the first thing too. The pandemic will not last forever and the world will return to normal. So, whether you want to travel now or later, we’re going to introduce you to Google Travel – it will be there and ready for you whenever you’re ready. Flights Did you know you can instantly get the lowest prices on airline fares from Google Travel at a glance? One of Google Travel’s best features is its powerful flight search engine that lets you see options from up to seven origins and seven destinations. This is an excellent feature for people who live in between major airports and want to compare prices of flights from different cities. You can instantly compare up to 49 routes and get all the information in one place.
Hotels Google Travel lets you choose hotels not only by the type of hotel and the room price, but you can also choose a hotel by the neighborhood it’s in. One of the most irritating things about booking hotels online is seeing a great low price at the beginning of your search, then ending up with only higher prices at the end. Google Travel allows you to see the total cost of their entire stay, including taxes and fees, so there are no surprises. You toggle between the hotel’s nightly price without the taxes and fees, the nightly total that includes all of the taxes and extra fees, as well as the total cost of your stay total that includes all charges, taxes, and fees.
You can also book vacation rentals the same way as you book hotels – Google Travel shows you the location of each rental, the neighborhood it’s in, and the price. Things to do Google Travel gives you information about your upcoming trips — and tells you about things to do when you get to your destination.
Google Travel shows you potential trips based on your flight searches, as well as popular destinations in general, and suggested destinations based on your past trips. Even if you’re not planning a vacation soon, you’ll want to bookmark
Google
Travel and use it the next time you travel. Take
a look at Google Travel right now– it’s a Cloudeight site pick!
October Road There’s a road just outside of town called October Road. It’s a country road that goes from nowhere to nowhere, but to many people, October Road is home. And during my life, I’ve walked many miles on October Road. I’ve seen the farmhouses, the barns, the farm dogs, and the farm animals. I’ve walked down October Road in the bitter winds of January, in the fresh fragrant spring breezes of April, and in the heat and humidity of a lazy and still August day. But the October Road walks I remember most of all are the ones I’ve taken where my eyes were dazzled by the capricious colors of the autumn leaves; trees painted beautifully by an unseen Artist in the middle of October — in the heart of Autumn. As I walk along — and more slowly than my normal pace — I hear the rustling of the painted leaves as they sway precariously on a hearty October wind. Some of them, weakened by the chill, cannot hang on and they swirl and swoop through the air and land, unceremoniously and without a sound on the still-green grass. I think to myself as I gaze on the glorious and dazzling display before me that this autumn the leaves seem brighter and more colorful than I’ve ever seen them before. Then I laugh at my thoughts because I think the same thing every year. And as I walk down October Road on this quiet October day, amazed at the beautiful scenery that surrounds me, a thought occurs to me... Read the rest of this essay here. Why does my computer have both Program Files and Program
Files(X86)? THANK YOU FOR HELPING US! When you support us with small gift, you help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. Plus, our computer tips make your computer easier to use. Did you know that we provide support to thousands of people? Every week we help dozens of people via email at no charge. The questions and answers you see in our newsletters are from the email answers and help we provide to everyone free of charge. Thanks to your gifts, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, provide you with the knowledge you need to navigate the Web safely, provide you with suggestions for safe, free software and websites, and help you get more out of your PC. Please Help us keep up the good fight with a small gift. Interested in making an automatic monthly gift?
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