Cloudeight InfoAve Premium – Issue #821 – Available Online
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Cloudeight InfoAve Premium, Issue #821, was sent to all subscribers on Friday, July 5, 2019, at approximately 10:40 AM, Eastern daylight time (USA).
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after checking with my ISP and their claim of “not their problem”,my computer remains slower and slower for downloads!
HELP!
Slow Internet is very rarely, if ever, a Windows problem. It is almost always a problem with the ISP, the router, the modem, or the Ethernet Internet card or Wireless network card inside your computer. Your ISP should be more helpful than just telling you it’s not their problem. The should check your router (if you have one) and your modem, as well as the line coming into the house.
If your Ethernet card or Wireless card is going bad inside your computer, you’ll need to replace it. But a slow Internet connection is not something we can generally fix since 99% of the time it’s a problem on your ISP’s end, or it’s a hardware problem (Router/Modem/Ethernet card/Wireless card. We cannot fix hardware issues remotely and unless you have a browser that is loaded up with extensions and malware, slow Internet connections are very seldom software related.
Call your ISP back and request to speak to a supervisor, tell him or her your problem and ask them to check the line or lines coming into your house, your modem, and your router (if any). If there are no problems with any of these, then the problem is most likely a problem with your Ethernet card (if your PC is plugged directly into your modem) or your Wireless card if you connect via home Wi-Fi.