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Cloudeight InfoAve Premium Issue #696 Volume 14 Number 17 February 10, 2017 Dear Friends. Thank you very much for subscribing and being a part of our Cloudeight InfoAve Premium family. We appreciate your membership and support very much! ![]() Happy Valentine's Day! We have three really nice Valentine's stationery collections for Thunderbird available free for everyone. Our three new collections are: Love Always Valentine's Love Hearts & Stuff We hope you enjoy our new Thunderbird stationery for Thunderbird. You can find all our stationery for Thunderbird, including our new Valentine's stationery on our Thunderbird Stationery page. If you would like to have us help you install and set up Thunderbird, we are offering our Thunderbird Email Set-up Service at a special sale price. ![]() ![]() Get computer repair for just $14! CRAZY CHEAP! From now through Valentine's day, you can buy one Cloudeight Direct Computer Care Repair Key at our winter sale price of $50 and get a second one for just $14.00. That's two computer repair keys for just $64. This offer is good only through Valentine's Day. Buy One For You and One For Your Valentine... or anyone else you like Buy one for yourself and give one to your Valentine... or a friend or family member. Or just keep them both for yourself. Our keys never expire - they are good until you use them. Better than chocolates or flowers! If you have a Valentine, give him or her a free computer repair key - it's better for them than a box of chocolates, and unlike a bouquet of flowers, our computer repair keys never expire - they're good until you use them. Keys are good for any Cloudeight Direct Computer Care repair service! The keys are good for any Cloudeight Direct Computer Care repair service including Thunderbird setup. You won't find a better computer repair & care service anywhere! Get more information and/or crazy low prices on Cloudeight Direct Computer Care repair keys here! ![]() Here are some important links for you: Here are some important links for you:
![]() ![]() A comment from Jason I know you have a lot of readers in the over 55 group like myself (over 65) and would like to share this scam that is going around. I got a call from "Medicare" telling me that there is a "new" plan in place where I can get a back brace or knee brace free of charge including shipping. All I had to do was give them for the back brace was my height, waist size and which height brace I wanted. Then they described the 3 different types of knee braces available. It was very convincing. All I had to do was provide them with my Medicare number, MedEx number if I had one, date of birth and social security number along with shipping address. Because I have listened to you all these years, I thought, if they called me from Medicare, they should already have all that info. I knew right then and there this was a scam. Please let your elders know about this one. They are very smooth. Watch out. A comment from Debbie TC, you've done it again! Super TC to the rescue. My husband's laptop was constantly running, slow and driving him nuts, which was driving me nuts. Set up a session with TC and, as always, delighted in watching him work his magic. He stayed in touch, even when my screen went black. Got that resolved and now my husband thinks I'm a genius for suggesting Cloudeight Direct Care in the first place. Next... going to donations to help keep you online for all of us. Thank you!! A comment from Martha Hi there , TC worked on my computer last week , we had a rough start but he prevailed and got my computer working great . was amazing to see him doing what had to be done . He made sure that what he had fixed met with my approval , he reset the start menu back to Windows 7 ,I love it . Many thanks to TC . I will certainly recommend this service to my friends with computer problems A comment from Bobbie Darcy, I just don't know what to say other than THANK YOU, SO, SO MUCH! When I lost everything in my computer, I almost had a heart attack and your name came first to mind because I knew you could help me, and you did. I just can't thank you enough for all you did to get my computer straightened out. Thank you and TC for all the help you give us and for a reasonable price. It's good to know there are people in the world like you, that don't try to take advantage of you when you need the help. Thanks again! Bobbie G.
A comment from Sue A comment from David ![]() New Winter Pricing! ![]() We've redesigned our Cloudeight Direct Computer Care homepage. It's brighter, lighter, and easier to use. But best of all, we're introducing new winter pricing with substantial discounts on some of our Cloudeight Direct Computer Care services. That's right, with our new winter pricing you'll find great deals on all our Cloudeight Direct Computer Care Products: Visit our new Cloudeight Direct Computer Care home page right now. ![]() ![]() Richard has a friend who fell for a scam A family friend has fallen for a Facebook phishing scam. A popup told her she had major problems on her computer and to call an 0800 number, which she did. They asked for money to fix her "problems" (though of course there were none) at which point she got suspicious, put the phone down and turned off the computer. I checked over her computer. Ran virus and malware scans and found nothing. But I'm still suspicious that something is lurking on her system. My first inclination is to wipe the machine and reinstall Windows and change her passwords. Do you have any other recommendations? Our answer Hi Richard. This is something we work with often; we have had many customers fall for these scams. First, from what I read, your friend didn't give out her credit card info, and if she did, she can always call the credit card company, tell them what happened and get her money back. We have saved a lot of folks from this. Instead of reinstalling Windows, I would suggest she do a system restore to a day or so before the miscreants accessed the computer - they may have downloaded and installed some hidden software which you may not have seen. A System Restore would ensure anything they installed would be gone. Finally, it is a good idea to change passwords for email and any online log ins used on the system. Malware and virus scans would not pick up those kinds of things. I hope this helps guide you. ![]() Don asks about Soda PDF Are you familiar with the program SODA PDF? I have been trying it out as a program that can edit PDF. It is a great little program for those wanting to convert PDF to Word or other venues. So far I am using the free version and love it. I find it a lot easier to use that Google Docs. Makes it very easy to create a doc or edit PDF. Any comments? Our Answer Hi Don. If you have MS Word 2013 or later, you can save PDF as Word. You can also edit PDF files with Word. If you're using Windows 10, you can save text or image files as PDF. Unless you're going to be doing professional PDF you'll find MS Word does a pretty good job with PDF format. We are not too keen on most PDF editing tools, it seems there's always some catch; from what I can see Soda PDF isn't free. Let us know if we're wrong. Note: We are talking programs that can read and edit PDF files, not programs that can just read PDF documents. There are several good free PDF readers - like Foxit - that work well. ![]() Bud asks about our Windows 10 Repair article In your InfoAve newsletter #696, your published a great article about Repairing a Windows installation. I am wondering if the repair disc that is created for Windows 10 would work on more than Windows 10 computers than just the one that actually creates the working thumb drive? As always your articles are timely and fill a need. Our answer Hi Bud. Thanks for your nice comments. One of the great things about Windows 10 is that, if Windows 10 starts having serious major problems, you can do a repair installation to fix it without losing any data or installed programs. And another great thing is that it does not matter where you create the installation media you use to do the repair installation. That's important because if a PC won't boot or won't run correctly and you had not created an installation DVD or USB, all you need to do is be able to access a working Windows computer to create installation media that can be used on any Windows 10 machine. Keep in mind, the version of Windows 10 being repaired must be the same as the version as is on the installation media... for example: Windows 10 Home requires Windows 10 Home installation media. Windows 10 Pro requires Windows 10 Pro installation media. But installation media created on one PC can be used on any PC. We hope this helps you. ![]() Cynthia is looking for a good free DVD player for Windows 10 I am looking for a decent free DVD player for my windows 10 desktop and VideoLan was recommended to me. I was wondering if you've heard of the program and if it really is a good one to download and use. I'd appreciate your advice, if you have the time to answer me. I love the tips, tricks, and advice you give to the "technologically declined" subscribers like me. You have saved me from multiple headaches and problems many times throughout the years. Thanks so much for all you do for your devoted fans (like me). It's fantastic! Our answer Hi Cynthia. Thanks so much for your very kind comments. VLC Player (VideoLan) has been one of the best, most rock-solid media players for Windows for a long time. We've used it, we have it installed on our PCs and it works very well for all kinds of different media and it integrates seamlessly with Windows 10. In other words, you can easily set it as default player for video and music files in Settings and in Control Panel. We think VLC is an excellent choice for you if you're looking to play DVDs in Windows 10. That is not to say there are not other excellent programs, but we're not as familiar with other programs as we are with VLC player (VideoLan). Just make sure you download it from the right place. It's available on many download sites and many download sites have been known to bundle other software with downloads. The best place to get VLC Player is from the VideoLan Web site at http://www.videolan.org/index.html ![]() Anne wants to know about an email she received regarding LastPass I just received an email re: LastPass, saying the company was now owned by another entity and my account would be subject to the regulations of that entity I was given a link to a page where i could supposedly open an account and read about this new account - i do not want to do this as i have no idea with whom my LastPass is now associated with Are you familiar with this event re: LastPass? would you be able to shed light on/help me understand this information, please? I do not know if i need to make a change with password managers, if i need to be associated with this 'assigned' company, or if i can happily ignore this Thank you for any help and/or suggestions - i am completely in the dark and am hopeful you can guide me. Anne Our answer Hi Anne. We are very suspicious of the email you got because LogMeIn purchased LastPass over a year ago. There would be no reason for LastPass to send an email to you 15 months after the fact. Our guess is that you've received a phishing or scam email. LastPass was purchased by LogMeIn in October 2015. LogMeIn is respected company who also owns Citrix the company who makes the software we use to connect for our Cloudeight Direct Computer Care sessions. You can read the official announcement from LastPass dated October 9, 2015 here. Any time a company purchases another company, the ownership company always sets the regulations, rules and conditions. This is typical and the way its commonly done. The LogMeIn purchase of LastPass did not and does not require LastPass users to do anything - LastPass user accounts and account information didn't change. The whole transition took place seamlessly. We cannot imagine LastPass or LogMeIn sending an email to users telling anyone to click an link to create a new account. We would strongly advise you against clicking anything in that email. We continue to use our LastPass accounts. We have not had to make any changes to our LastPass accounts. The only difference we have noticed is a slightly nicer looking interface when logging into sites. Also, several months ago, LastPass announced they were no longer going to charge users who wanted to use LastPass on more than one device. Now, LastPass users can use LastPass on tablets, PCs, and smartphones for free. You can keep on using LastPass, but we strongly advise you to delete the suspicious email you received. ![]()
![]() ![]() When
Things Go Wrong Think Of System Restore First System Restore is a very useful feature; it becomes even more useful if you know the right way to use it. 1. The key to using System Restore successfully is to use it as soon as you notice a problem The longer you have to go back in time using System Restore, the less likely the System Restore will be successful. The key to successfully using System Restore to repair your computer is to use it as soon as you can after you notice the problem. Think of System Restore as the doctor and your PC as the patient with a serious illness. The sooner you see Dr. System Restore, the more likely it is he'll be able to cure your sick PC. So, as soon as you notice your computer not running correctly after an update, after you have changed settings, or after you've installed something, think of Dr. System Restore. Many times he can fix your PC if you make an appointment with him right away. 2. Before you do anything else, make sure you're seeing all your restore points.
Open System Restore (Windows Key + R and type
RSTRUI in the Run box). By default System Restore will only show one or
two restore points unless you click the box near the bottom that says
"Show more restore points". Make sure you click that box to show all your
restore points (see below): Always select the Restore Point as close to the date when the problem started - but make sure it's before the problem. The further your have to go back in time the less likely System Restore will be successful. That being said, it's worth trying System Restore even if you're using a restore point several weeks old. We've seen older restore points work many time. But as a general rule, the more recent the Restore Point the more likely it is that System Restore will be able to repair your system by restoring it back to the way it was before your problems started. Keep in mind that when you do a System Restore, you won't lose documents, pictures, emails, music, videos, bookmarks or any personal files. You'll only be missing any programs or updates you installed between the current date and the date of the Restore Point you used. So, your personal files are not affected. If System Restore is unsuccessful in repairing Windows, in Windows 8x you have the options of System Reset & System Refresh. In Windows 10, you have the option of System Reset while keeping your personal files. See our Windows 8x tutorial for System Refresh here; see our tutorial for System Reset for Windows 10 here. To Run System Restore in Windows 7, Windows 8x or Windows 10: 1. Press & hold down the Windows Key and tap the R key 2. Type RSTRUI in the Run box and press Enter 3. System Restore will start loading immediately. When things go awry, think of System Restore first and use it as soon as you notice a problem. And don't forget, if you have computer problems you can't solve, we can help you with our Cloudeight Direct Computer Care repair service.
You Don't Need
No Stinkin' Windows 10 Product Key
If you upgraded from Windows 7 or Windows 8x
to Windows 10, then you can use Widows 10 installation media (DVD or
USB) to reinstall Windows 10 without a product key. According to
Microsoft if you reinstall Windows 10 using installation media (USB or
DVD) and provided it's the same version as you installed when you
upgraded (for example -Windows 7 Home Premium-->Windows 10 Home or
Windows 7 Pro -->Windows 10 Pro ) you do not need a product key to
reinstall Windows 10.
Here's what Microsoft has to say: "Reinstalling Windows 10 after upgradeThe salient point here is "No product keys are required". And this is also a good time to remind everyone that creating a Windows 10 installation DVD or USB flash drive is something everyone should do. You can use the installation media to boot your PC and access troubleshooting tools, System Restore, System Reset, and more. And of course, if necessary, you could reinstall Windows 10 --- no product keys required. Here's our step-by-step tutorial on creating Windows 10 installation media. ![]() Quickly Find The
Tip or Trick You're Looking For
In less than a 1/2 of second (0.35 seconds to be exact) we found several Cloudeight articles on Windows 10 Reset options. Here are the few articled
our site search turned up. So, the next time you need to look up a tip or trick quickly, just visit our Cloudeight InfoAve Web site and use our site search. You'll find what you're looking for in a jiffy... we tells ya! ![]() Windows Hotkey Combos Make Launching Your
Favorite Programs Easy Do you have several programs you use every day? Instead of clicking on the start menu or a desktop or taskbar shortcut to open those programs, why not create a hotkey combination to open them? It’s really easy to do. Let’s get started using Hotkey combinations: I use Thunderbird every day. I have a shortcut on my taskbar and on my start menu for it. It’s nice having a shortcut on the taskbar because it’s always right where I can see it. However, you can only add so many shortcuts to your taskbar before you can’t see all your shortcuts. So rather than taking up taskbar space with another icon, I decided to create a hotkey shortcut to open Thunderbird. It’s really easy to do. I thought a good hotkey combination to open Thunderbird would be CTRL+ALT+T . T being for Thunderbird – I’m so smart. So all I had to do was open Thunderbird’s Properties dialog . You can do this for any program by right-clicking its shortcut or right-clicking on the program’s executable file — and then clicking on “Properties”. Once you have the Properties window open, click anywhere inside the shortcut key box:
… and type in your desired Hotkey combination.
When you click “Apply” “OK”, you do, you may see this:
If you do see this dialog, no worries mate, just press “Continue” and your Hotkey combo for that program will be saved. Now all I have to do to open Thunderbird is press CTRL+ALT+T . Pretty cool. Here’s more info on how to create Hotkey combos for your favorite programs: If you hold the CTRL key and type a letter, number, or Function Key, Windows will automatically add the ALT key to the combination If you hold the ALT key and type a letter, number, or Function Key, Windows will automatically add the CTRL key to the combination You can use the CTRL, ALT, and/or SHIFT keys in combination with a letter, number, or Function Key If you try to use a Hotkey combination that you’ve already used, Windows will detect it. You can’t use the same Hotkey combo more than once. I created Hotkey combos for Notepad CTRL+ALT+N
And Chrome CTRL+ALT+C And Firefox CTRL+ALT+F I know I can remember my four Hotkey combos because I’ve made them easy to remember. And I’ll use them almost every day! T=Thunderbird N=Notepad C=Chrome F=Firefox Windows Hotkey Combinations: Simple. Easy. Handy. Maybe Windows Hotkey combos will make life easier for you too! ![]() Gmail Will No Longer Support Chrome
Version 53 and Older Recently, in a blog post, Gmail announced its plans to encourage users to upgrade Chrome browsers to the current version (as of this writing, Version 56). According to Google, users who are using version 53 or older will see a banner on their Gmail account urging them to update Chrome starting on February 8, 2017. Newer versions of Chrome have significant security updates designed to protect users from cyber threats and also help protect user logins and passwords when logging in to Gmail. Windows XP and Windows Vista users are currently unable to upgrade to any version of Chrome newer than version 49, so this means that Vista and XP users will not be able to access Gmail with Chrome after the end of this year. To check your version of Chrome, click on the menu icon (three vertical dots in the top right corner), click “Help” “About Google Chrome” and you’ll see this:
According to Google’s Blog Post: And now you know. And if you're still using Vista or XP, it's time to start thinking about the future. Your Windows Vista or Windows XP computer is becoming increasingly risky to use. ![]()
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Waiting for the Bus
![]() I have long been the target of grammar police and pedantic readers who take me to task for my use -- or misuse -- of the English language. Someone asked me once, if English was my second language. Obviously not, I retorted, I've speaked English since I was bored, decades ago, right here in Ohio, USA. Because of my literary sloppiness, you, my friends, are not required to use perfect grammar when submitting questions or comments to us. Believe it or not, we know of a site, run by someone who actually warns users, that if they submit questions or comments to him that contain grammatical errors, he will not reply! No wonder he never answers me! I'm being verbose as I am often wont to do. But without such verbosity, this article would only be about seventy-five words long and thus, too short, for this spritely newsletter. I ramble no more. Today, my grammar-o-phile friends, we feature two sites where you're either going to spend hours looking for some minor grammatical slip-up, or you're just going to take off your grammar police badge and relax and laugh. I prefer you do the latter, but as we all know by now, you don't much care what I prefer. I prefer you don't pick apart my grammatical guffaws. Why not let a few slide. It's not easy being me, I tells ya! Without further rambling, yammering or other unnecessary discourse, I present, for your critical review and/or amusement the following to grammar-related blogs: 1. Grammar Police a.k.a. GrammarCops They don't have a lot to say, considering their ilk. However, this is what they have to say about their blog entitled, "Grammar Police a.k.a. GrammarCops" Grammar, language, and usage observations, ramblings, and questions by us and others Don't overlook the section links at the top of the page or you'll miss out on: GrammarGallows - Offenders GrammarGroupies - Tweeple Grammar Guard - Deputies And more. I'm sure you'll be interested in learning how we mortals - not you grammar cops - all make mistakes. For instance: How many of you say -- "Daylight Savings Time"? Raise your hand. It figures you'd be one, EB. It's not Daylight SavingS Time - it's Daylight Saving Time. Now you know. You'll know more if you visit Grammar Police a.k.a. GrammarCops. And -- I'm almost done, I swear. As long as we're picking on grammar, I want to point you to one of Grammar Police a.k.a. GrammarCops' sister sites called Comma Clout - The Clout of the Comma.
The comma does has a lot of clout, you know. Who can forget:
or Commas have clout - come visit Comma Clout right now. Let's eat EB.
Let's eat, EB.
Economize - Just Minimize We notice that a lot of folks drag the window over
to the side to see our chat box during Direct Care sessions; it's easier
to just minimize the window on top. Another way, even easier, is to just
click the icon in the taskbar of the item you want to be on top of other
window. You don't need to drag windows all over the
desktop just to see a window that's buried underneath other windows. Take
it from EB, she's a big drag, but even she uses the taskbar icons and
minimize icon to see windows underneath Do things the easy way whenever you can.
![]() These products and services are recommended and endorsed by Cloudeight: Emsisoft Anti-Malware- The best anti-malware you'll find anywhere. Great protection -- both proactive and reactive. Learn more here. Reg Organizer-- A Swiss Army knife of PC tools. Easy for beginners to use -- with advanced features for experienced users too. Learn more here. Cloudeight Direct Computer Care - Computer Repair Service-- And for computer repair, you can't beat our remote repair service. You never have to leave your home, take your computer anywhere or leave it with someone you don't know or trust. We can fix most computer problems and all you have to do is sit back and relax. Learn more here. Thunderbird Email Setup - we'll set up Thunderbird for you - works great with Windows 7, Windows 8 and Windows 10. Get the details here. Windows 10 Customization - Make Windows 10 look and work the way you want it to. Get more info here. Also.. don't forget: We're offering something we think most of you will enjoy. We have a daily tips and tricks summary newsletter that is sent six days a week. It features daily tips, freeware picks, and site picks and interesting computer tips, tricks and more. It's short and sweet - very brief and lightweight. If you'd like to receive or daily tips and tricks newsletter (completely free, of course). You can subscribe here. You can also help us by using our Start Page. We have over 100 free games to our Start Page too - come and play all day. It costs nothing to use our Start Page--and helps us a lot. Your Premium Members' Home Page is located here. We'd
love to hear from you!
If you have comments, questions,
a tip, trick, a freeware pick, or just want to tell us off for
something,, please visit
this page. If you need to change your
newsletter subscription address, please see "Manage your subscription"
at the bottom of your newsletter. We received
hundreds of questions for possible use in IA news. Please keep in mind
we cannot answer all general computer questions. We choose a few to use
in each week's newsletter, so keep this in mind. If you have a support
question about a service or product we sell,
please
contact us here. We hope you have enjoyed this issue of
InfoAve Premium.
Thanks so much for your support and for being a Premium subscriber.
Have a great weekend! Darcy & TC DISCLAIMER ABOUT THE TIPS
& SOFTWARE RECOMMENDED IN THIS NEWSLETTER-- PLUS OTHER
IMPORTANT INFO: "Cloudeight InfoAve Premium" newsletter is published by: Cloudeight Internet LLC |