Cloudeight InfoAve Premium
Issue #797
Volume 16 Number 14
January 18, 2019
Dear Friends,
Welcome to Cloudeight InfoAve Premium issue #797. Thank you very much for subscribing and for being a part of our
Cloudeight family. We appreciate your friendship and support very much!
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A comment from Larry
Just want to thank both of you for all you do. I really like the
information that in your newsletters. I've written you several times about
problems I was having with my PC and every single time I've written you've
answered me and helped me. And never asked for a penny. Speaking for
myself and I'm sure many other followers of yours. we really believe in
you and trust you both. Thanks so much for all your hard work. You are
appreciated. Larry.
A comment from Carol
Thanks Darcy! You've don't it again. You went way beyond what I expected
and did more than you had to and now my computer is running great again. I
thank you and TC for everything you do to help us. You both are amazing.
Carol B.
A comment from Barb
A big THANK YOU to Darcy for sorting out my email . Using Senior Pass and
unattended remote session, I have had my problem solved, and all I had to
do was leave the computer on. Cloudeight is unique for delivering a
service like this. Darcy and TC are a pair of magicians. Thanks again
Darcy! Barb.
A comment from Joyce
I had a warning appear on my husband's laptop when I opened it last week.
I didn't understand anything in its jargon or what it was even telling me
what I should do but my brain saw it as important. I didn't even know if
it was safe to use the laptop before doing as it asked. I thought about
this all day then I decided to use my desktop computer to contact my
faithful Cloud Eight people and was able to have T.C. come in to do his
magic on my problem (he doesn't think he has it, he just doesn't know it)
and he figured this all through for me. After T.C. was done and made it
all safe again, even my nerves which were all jumbled, my husband's laptop
is now O.K. and in his kindness and understanding, he gave me an offer I
couldn't refuse and as long as we have a computer in our home they; T.C.
and Darcy will be in our home, too...by email and if they were close
enough in person they would be welcomed around our table in person. That
is how much we trust them.
A comment from Barbara R.
TC has a bald head after tearing all his hair out working over my computer
today. He told me, up front, that he was not a "Miracle Worker" but he
speaks with a forked tongue. He IS a Miracle Worker and more. A HUGH thank
you from your 81 y.o. Texas connection.
A big Cloudeight "Thank you!" to Larry,
Carol, Barb, Joyce, Barbara and
everyone who took time out to write to us this week. We appreciate your kind words and your
support very much! EB & TC
Save 20% on Cloudeight Direct Computer Care Repair Keys This Weekend!
Here are some important links for you:
Bev lost her Emoji keyboard (Windows 10)
I still have Windows 10 version 1809 & after new updates my emoji keyboard
has disappeared. Only a regular keyboard appears in my toolbar. Can this
be fixed? Thanks Bev P.
Our answer
Hi Bev. Emoji are on the Windows 10 1809 touch keyboard. You can show or
hide the touch keyboard icon on your taskbar this way:
1. Right-click on any open area of your taskbar
2. Tick "Show touch keyboard button"
3. On your touch keyboard, click the smiley key to open Emoji:
Then you'll see this:
That's it. Now you'll see the touch keyboard icon on your taskbar and from
there you can open Emoji.
Another tip. If you just want to use Emoji, you don't have to use the
touch keyboard, You can open the Emoji pad by holding down the Windows key
and tapping the . (period) key.
Hope this helps you, Bev.
.
Cheryl wants to know why Windows Update updates Windows Defender
when she is using Emsisoft
Morning Mr. TC and Ms. Darcy, Hope your New Year is going well. My OS is
Windows 7, Home Premium, 64bit. My browser is Chrome. I use ONLY Emsisoft
for my anti-virus/malware protection. I have never turned on nor
would I know where to find "Windows Defender Antivirus" on my computer.
Can you please tell me why when Windows does an update, that is it
installing updates for Windows Defender? Thank you. Cheryl L.
Our answer
Hi Cheryl. It's not Windows Defender antivirus - it's Windows Defender
Security center which contains the Windows Firewall and account security.
I don't have a Windows 7 computer but if you look in Windows Defender
Security Center you should see that Emsisoft Anti-Malware is protecting
your computer and Windows Firewall is turned on... among other things.
Since Windows Defender is part of Windows it will continue to get updates.
A reminder for you and everyone still using Windows 7: You have just over
one year left to use Windows 7 before it's no longer supported by
Microsoft. After January 14, 2020 you'll no longer get security updates or
any other updates for Windows 7. After that, companies will stop
making/updating software for Windows 7 - as has happened with Windows XP
and Windows Vista.
----
Cheryl wrote back: "Thank you Mr. TC for the info regarding the
Windows Defender updates and about the expiration of updates for Windows
7. I was not aware of the deadline. Appreciate you letting me know.
Your faithful follower, Cheryl"
Joyce wants to know if a notification to restart her computer is
genuine
I just had a blue box appear on my screen that Windows is asking me to
restart my machine to update. Is this for real and if not what am I to
look for that will identify it as an actual Windows update? I clicked the
ask me later (after asking you if you heard anything about this just
appearing on my machine screen.)
Our answer
Hi Joyce. Windows 10 shows notifications to restart, and these can have a
blue background with white text - depending on your Windows 10
color scheme. Also, when you install - or uninstall - some programs you'll
get a notice to restart your computer. Without actually seeing the reminder
you reference, we can't tell you exactly
what it is. But we can tell you this:
Look in Settings > Updates & Security > Windows Update, and you'll see
immediately if you have an Windows update pending.
If you see it there, then you know for sure you need to restart your
machine to finish installing a Windows update and you'll know for
sure that the update notification you received
was genuine.
----
Joyce wrote back: "Thanks from Joyce."
Toby says NoVirusThanks is no longer working on his
computer
NoVirusThanks that enables and disables Windows updates is no longer
working on my windows 10 Asus computer. I tried uninstalling it and
reinstalling it and it still doesn't work. Do you have any
suggestions. Thanks for you prompt reply. Our answer
Hi Toby. NoVirusThanks is a company not a program. They offer many Windows
programs. We don't provide support for NoVirusThanks products. We
recommended one of their freeware programs once. The program we recommend
was called Windows Update Stop - which enables and disables Windows
Updates on Windows 10.
Try downloading the latest version and then rebooting your computer. You
can read more about Windows Update Stop and download the latest version
here.
Kathleen wants to know how to find her Windows 10 Product
Key
How do I find my product key? Can You Help? I know it was just a tip from
you and of course...I can't find it. Thank you! Kathleen.
Our answer
Hi Kathleen. You really don't need a product key with Windows 10 - even if
you reinstall Windows 10. Your product key is embedded in your BIOS. So,
unless you changed your computer's motherboard, you'll probably never need
a key.
That being said,
read our article here - you'll find 2 ways you can find your Windows
10 Product Key.
Hope this helps you and also answers your question.
-----
Kathleen wrote back: "Thank You! I did find it...the tip from you. It
was right where I left it.....Confused smile. Everything cleared
up...well, not my brain. I swear I have never been the brightest bulb but
as I am shaking hands with 80...my light is getting dimmer and dimmer.
Thank You again...you two are the absolute best. Kathleen"
Eileen's computer was working fine until a Windows Update
HI TC & Darcy. I was so happy both computers were working just fine.
Last night they did the Oct. update. to Windows 10 I have no idea what
they have done to my computer but now I cannot open a lot of programs and
I can't open Photos and Mail. It
tells me to go to the Microsoft store and even that won't open. I wish
they would leave things alone. I had almost finished transferring my
stuff. Now it's back to square one. Good thing I have C8 start Page. At
least I can see mail etc. and Chrome works. Too bad about anything else.
Could someone help me out? Eileen
Our answer
Hi Eileen. Since you have a
SeniorPass
and we had set up Anytime Support (unattended session) for you, I was able
to connect to your PC first thing this morning.
The update to 1809 (Oct. Update) was done on your PC last month
(12/27/18). Whatever update was installed last night was not the October
Update. I checked and the option to go back to the previous version is not
available meaning the update was installed more than 10 days ago.
I removed 2 of the recent Windows updates that were installed on 1/9/19
and made a couple of changes based on 2 scans I did; I was
able to get everything fixed for you. Your photos app, mail app and
Windows store app are now working, and all the other problems you were
having have been fixed.
I think you'll find everything is working now.
Maureen wants to know about FixMeStick
Can you tell if FixMeStick is any good? I hear different stories about it
and but not sure what to do. Maureen.
Our answer
Hi Maureen. FixMeStick is just another in a long line of scamware that we
call "One Click Fix Scams". We've written about FixMeStick and the others
several times.
Read this article about FixMeStick and other scams of its ilk.
Hope this helps you - and saves you money!
Diane is having problems with Chrome
My Google Chrome has suddenly started also opening YouTube when I open
Chrome. I don't think I've changed any settings. But any ideas how I can
get this to stop?
Our answer
HI Diane. The easiest & quickest way? Reset Chrome. This will reset Chrome
back to its default state - which opens to new tabs page. It will disable
all Chrome extensions, but not remove them... this is helpful in case an
extension changed your Chrome start page. You can re-enable the extensions
you want after the reset. Resetting Chrome also clears browsing history.
1.
Learn how to reset Chrome here.
2. Learn how to set a new start page in
Chrome here.
3. Learn how to turn Chrome extensions on
& off here.
Hope this helps you, Diane. If you need anything else, let us know.
Patricia wants to know why we didn't stop a Microsoft popup from
causing her serious problems with her computer
On Jan 9 my computer was taken over by Microsoft web page pop up. I
couldn't get back on until today. With my daughter's help. Why didn't you
catch it? How can I prevent. It has happened before. When this happens,
there is NO way to notify you, What is the answer to this. Thanks for your
help. Pat
Our answer
Hi Patricia. I think you're asking about why Emsisoft didn't stop this. So
we'll tell you:
Microsoft Popups are not from Microsoft and they are not malware or
viruses. They are advertisements trying to trick you into clicking a link
or call a phone number to sell you a repair or tech support scam. There is
no antivirus software that is going to stop advertisements from popping up
when you browse the Web. There are literally thousands of these scams out
there. The best way to deal with them is to know they're out there, to
recognize them we you see them, and know how to get rid of them quickly.
We have written several articles about this - including pictures of what
these scams look like. This morning, because I've been reminded by your
email how many people have this problem with these kinds of scams, I've
updated the article with new images and simple ways to close these scam
popups.
Please take some time and read the information here.
Remember, antivirus, anti-malware, security software can not protect you
from ads, they can't stop you from clicking on things that cause problems
and they can't stop advertisements which appear as web pages or popups
from tricking you. The best way to stay safe is to be informed.
Hope this helps you!
----
Patricia wrote back: "Thank you for your help. I will print out the
page you sent. Patricia"
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Managing Extensions in Chrome
Windows 7, Windows 8x, Windows 10
Google Chrome browser installed
If you are having problems with Chrome, you should first check the
extensions you've installed. Some extensions can cause problems with
Chrome. If you feel an extension
is causing problems with Chrome, you have two easy options: You can
disable the extension or your can remove it. Disabling the extension
retains the extension, but stops it from running. You can, if you choose
re-enable it should you want to do so . If you remove the extension it
will be completely removed from Chrome. However, you still have the option
to reinstall the extension in the future should you ever want to do that.
First, let’s open extensions in Chrome. Click the 3-vertical dots icon in
the top right corner and click “More tools” > “Extensions”…
When the Extensions dialog opens, you’ll see all of your extensions. If
you want to disable an extension, look for the on/off switch and slide it
to the left (off).
In the screenshot above, all extensions are turned on. You can tell by the
switches. Slide the switch to the left and it will turn the extension off
– but not remove the extension from Chrome. As you can see by the
screenshot below, it’s easy to tell when the extension is turned off. When
you slide the switch to the left to turn off an extension, the switch
becomes gray and white… as you can see below.
You can turn the extension back on by sliding the switch to the right.
When the switch is on it will be colored blue.
If you no longer want an extension and want to remove it from Chrome, just
click the “Remove” button. You’ll be asked to confirm that you want to
remove the extension. Once you confirm your action the extension will be
removed.
So, now you know how to turn extension on and off, and also how to remove
extensions from Chrome.
How’s Your Laptop Battery?
Windows 10 (all versions)
Today, we’re going to show you an easy way to check your laptop battery .
You’ll be able to see how the battery’s charge capacity has changed since
your laptop (or battery) was new. Like most rechargeable batteries, laptop
batteries capacity and performance degrade with age. An older laptop
battery cannot hold as much charge as a newer battery. The lower the
battery’s capacity, the less time you’ll have to use your device while on
battery power.
Windows 10 allows you to check your battery’s health quickly. And it’s
easy to do.
1.) Type CMD in taskbar search
2.) When Command Prompt appears at the top, right-click on it and choose
“Run as administrator”
3.) When the command prompt window opens, type the following command at
the prompt:
POWERCFG /BATTERYREPORT
Make sure you leave a space before the slash. Press Enter:
4:) After a few seconds you’ll see that Windows has generated a battery-report.html
file and saved it in C:\Windows\System32\battery-report.html. In File
Explorer, navigate to C:\Windows\System 32 and find the file named
“battery-report.html”. Hint. Once you navigate to C:\Windows\System32 type
battery in the File Explorer search and the file will appear at the top.
When you open the battery-report file, you’ll be able to find out how
healthy your battery is.
If you look at the battery report above, you’ll see my 3-year-old ASUS
laptop battery’s designed capacity is a lot more than its current capacity
(it’s just a little less than 1/3 of design capacity). That’s not good and
it means it’s time for a new battery. If I continue to use this laptop and
it’s on battery power, I will have less than 1/3 the amount of time I did
when this computer was new. Unfortunately, this ASUS doesn't have an easy
to replace battery and it's difficult to remove and replace.
Farther down in the report, there’s a section called “Battery capacity
history”. Here’s a section of my ASUS laptop battery capacity history. As
you can see since July last year my battery’s full charge capacity has
dropped from 25,906 to 19,699 in just six months. It will continue to drop
and eventually I won’t be able to use this laptop on battery power anymore
unless I jump through hoops to get the old battery out and replace it with
a new one. I am more apt to buy a new laptop when that time comes.
Let’s look at my old Dell laptop (now 7-years-old). I use the Dell for
testing software and for testing upcoming versions of Windows.
Surprisingly, the original battery in the Dell laptop is in far better
shape than the battery in the newer ASUS laptop:
Above you can see that this 7-year-old battery is still able to hold 80%
of its original charge. Plus, the Dell has a removable battery which can
be replaced. But with 80% of its design capacity remaining, I’m not going
to have to buy a battery for it any time soon.
So, how’s your laptop battery?
Beware the Adobe Flash Player Bundle
Windows 7, Windows 8x, Windows 10
If you’re using a browser like Firefox or Internet Explorer where Flash
Player is still an add-on… heads up!
Adobe has long played games with its installer. They used to try to trick
you into installing McAfee Site Adviser. But now Adobe and McAfee have
teamed up to make things even worse… with Adobe now bundling two (in our
opinion questionable) McAfee products with its Flash Player installer.
It’s important that you keep Flash Player up-to-date because of its
inherent
vulnerabilities when it is not kept updated. It's just too bad that Adobe
takes advantage of people by bundling two essentially dubious McAfee
browser extensions with Adobe Flash Player.
We recently became aware of this when one of our subscribers noticed he
had McAfee software on his computer, but never installed any – and no
McAfee software came pre-installed on his computer. So, today we did a
test. Our Firefox browser showed that Adobe Flash Player was outdated and
needed an update We went ahead and did the update and this is what we
found.
When we tried to install the Adobe Flash Player update, there were two
“Optional offers” – both were pre-selected. The first pre-selected offer
was “McAfee Security Plus” a useless browser extension. The second offer,
even more worthless than first, is called McAfee Secure Connect – which
supposedly protects your “online activities and personal info” you with a
single click – which is highly doubtful.
Be sure you don’t rush through the installation of this tricky “brand
name” software bundler. Uncheck both boxes on under “Optional offers”
before you click the “Install now” button. This is a really tricky one
because you must click the “Install now” button to install the updated
Adobe Flash Player, but if you don’t uncheck those two “offers” you’re
going to end up with two browser extensions you didn’t know you were
getting – and which you do not need.
Now you know what to look for, so you should be able to avoid this bundling
attempt by two brand names you should be able to trust, but unfortunately
cannot.
If you’re using Chrome or Microsoft Edge you never need to download Flash
Player or update it. Flash Player is included with Chrome and Edge and is
updated whenever the browser is updated.
Be Prepared – Not Scared: Tech Support Scams & Microsoft Support
Scams Are Everywhere!
Windows 7, Windows 8x, Windows 10
Each week we receive several emails from people who have been scammed
by either a Microsoft support scam or another support scam. We are
reprising this article because it’s important that you know what these
scams look like, how they work, and how they try to trick you. If you read
this article and you look at the images of some of these scams, then
you’ll be better prepared and you won’t fall prey to these criminals. We
are trying to keep you safe – and keep you from wasting your money on
these kinds of scams.
BE PREPARED, NOT SCARED!
In a hurry? If you want to skip the why and get to how to get rid of these
scams popups,
click here. We hope you’ll read this entire article so you’ll
recognize these scams on sight. If you know what’s coming, you can be
prepared. And if you’re prepared you won’t be scared and panic.
In this article we’re going to explain how these scams work, how to get
rid of them if you see them, and show you some examples so you will
recognize them when you see them. And if you spend enough time on the Web,
you will see one of these scams.
Whether it’s a Microsoft support scam or any tech support scam, you need
to know these kinds of scams abound- and sooner or later, you’re probably
going to run in to one.
We receive several emails each week from folks who encounter these kinds
of scams and are convinced their security software has let them down now
they’re infected. But it’s not true. Most of these support scams are
carefully crafted advertisements cunningly created to make them appear to
be warnings coming from your own computer or from Microsoft.
Because it seems these tech support scams are back in full vigor, we hope
you’ll read this article, look that the images here, so that you’ll know,
right away, when you’ve encountered one of these tech support scams.
Remember: The actual warning you see may look a bit different [the most
popular tech scam going around at the time of this writing what we call
the “You-have-been-infected-with-the-xxxx-Virus” scam.
Whatever the virus of the day is supposed to be, the name whatever the
name is it will be terrifyingly awful sounding. But stay calm. It’s a fake
In the past, many people who have run into the Tech Support or Microsoft
Tech Support Scam have been contacted by scammers and warned by telephone
that their computers are infected or compromised.
But it seems now, the fake “your computer is infected with **whatever the
name of the non existent virus/Trojan is ** or the ** your computer has
been compromised and your personal information is at risk** – or the even
scarier **If you don’t click this – all the data on your hard drive will
be erased* popups that appear, seemingly out of nowhere, when browsing the
web. Many appear to be coming from your own computer.
All of these fake “Your computer is infected” or “Your computer is
compromised” or other dire warnings that pop up out of nowhere, are popups
ads. They’re not viruses, or Trojans or malware. They’re ads that try to
trick you into calling a phone number for support. They’re scams.
And regardless how many times the scam popups mention Microsoft or show
the Microsoft logo, or how many times the ads refer to “Certified
Microsoft Technicians” there’s a 100% certainty that they’re scams.
We have warned our readers about scams many times, but we are once again
seeing more and more people losing a great deal of money to these
criminals… and many times they’re being tricked because they see the
Microsoft logo or Certified Microsoft Technicians on the fake warning, and
that convinces them the warning is legitimate. So they let down their
guard and call the phone number they see in the popup and then allow the
crooks access to their PC.
To see pictures of what these scam popups look like and what to do when
you see them, we hope you'll take a few minutes and
read the rest of this article right now.
Save your money and aggravation you save by knowing what to do when you
see one of these scams.
Ron's Tip on Remote Connections
Windows 10 (all versions)
Note: This tip was submitted by Ron and we're featuring it here
because we think it may help some of you who may need to connect to other
computers remotely. Thanks to Ron for sending it to us.
I usually use TeamViewer to connect to other family members when they need
help with their laptops since they are spread across the country but for
those who are in the house with me there is another option:
Here’s how to use Remote Desktop Connection to connect remotely to another
device:
1. Click the search bar on the taskbar.
2. Type remote desktop.
3. A list of search results appears.
4. In the Remote Desktop Connection window, type the IP address or the
name of the Windows device that you want to connect to; then click
Connect.
This works quite well.
Want more computer tips & tricks?
USB Troubleshooter for Windows
Uninstall Programs Using Settings, Apps & Features
We have thousands of Windows tips, tricks and more on our
InfoAve web site.
Come see for yourself!
Includes
"Anytime Repair" with Our Unattended Support Feature!
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Having SeniorPass is just like having insurance for
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Check Your Internet Speed FAST!
There are many reliable (or fairly reliable) ways to check your
Internet connection speed. Probably dozens of them.
The easiest way is to type Speedtest in the address bar of Chrome or
Firefox and press Enter. You'll see some information and a "Run Speed
Test" button.
Now, my ISP told me recently that this particular test is not very
accurate, but I think that's because it didn't say what he wanted it to
say. He recommends Ocala Speed Test at https://speedtest.net/ .
But Speedtest.net has so many ads and extraneous stuff, it's getting
awfully cluttered.
Then, just today, we discovered our site of the week. It's owned by
Netflix. Is that a good thing or bad thing? We don't know, but one thing
for sure, they don't need to cover this site in ads, they just raise the
price of your Netflix subscription. OK. Commentary out of the way...
The next time you want to check your Internet speed quickly and
accurately, without any
clutter, you won't find any cleaner, quicker way than by
visiting
Fast.com.
A picture is worth 1000 words or can launch a thousand ships? Anyway,
we'll show you:
What can I say? I can certainly read that. While that's only my
download speed, it's what most of us want to see when we want to know how
fast our connection is. But, if you want to see more details like your
upload speed, no problem. Just click "Show more info".
You'll see my download speed is 88 Mbps and my upload speed is 11 Mbps.
And just for the record, Mbps is not the same as MBps. Mbps is "Megabits
per second" not "Megabytes per second". So, what's the difference? We are
thrilled you asked:
A Megabit is 1/8 as big as a Megabyte. This means that to download a 1
MB file in 1 second you would need a download speed of 8 Mbps. Mbps
means megabits per second - not megabytes per second.
But let's not get all caught up in this stuff.
Today's site pick is FAST - and
you can get there FAST by clicking this link.
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On Walmart and Bonnie: The Joys Of Growing Old
Getting old isn’t much fun, no matter what you hear from those who claim
they’re happier being old than they were being young. Bull hockey I tells
ya! That’s just someone trying to make their old age seem more
tenable. It’s just pure nonsense, because I’m getting old and I know what
goes on! It could be, though, that those who claim that being old is
better than being young had an awful childhood or they made a lot of money
later in life and now traverse the world in their own Lear jet surrounded
by pretty young flight attendants.
But anyway, growing old has a way of creeping up on you so that sometimes
you forget how old you are. But for me there’s a simple test, I just walk
down the street and see how many people under 30 even notice I even exist.
None. Zero percent. Nada. Zilch. That’s how many notice me.
It’s kind of like being the invisible man. Not always a bad thing.
When I was young I spent a lot of time chasing girls and carousing around
– which, sadly, turned out to be a huge waste of time. But back then I
thought I had plenty of time to waste. When I was 20 I figured I was good
for another 50 years at least – 50 years seemed like such a long, long
time. An eternity to a 20-year-old. Plenty of time to waste and still have
plenty of time left do meaningful stuff!
Well those 50 years have come and gone really quickly and now it seems
like just yesterday I was licking an ice cream cone with Bonnie. Bonnie
was a girl that my buddies hooked me up with when I was 16 and deathly
afraid of girls. You see, Bonnie had been around the block a few times. I
hadn’t even gotten to the end of my driveway yet. It was a mismatch not
made in heaven. She scared me to death.
So now I’m old, my youth withered up and caked like dry mud on an ancient
lake bed. I know it, but I still can’t get into this being old stuff. My
brain’s still 18 and that’s seems to be where it wants to stay. It’s like
sitting in a house watching a great movie on TV while the house burns down
around me. Everything is falling apart, but I still can’t get it into my
head I’m an old coot. But that’s enough of that.
When I was young it took a lot to please me. I was not easily amused. I
was always looking for something new to excite me. I needed thrills like
skydiving or driving too fast or drinking too much, parties, hooliganism
and stuff like that. But now I’m just the old decrepit shell of my former
self…but that has its advantages...
Read the rest of
this essay here.
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Cloudeight InfoAve Premium - Issue #797
Volume 16 Number 14
January 18, 2019
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