Help Us During our Summer 2018 Donation Drive

When you support us with small gift, you help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. Plus, our computer tips make your computer easier to use.

Did you know that we provide support to thousands of people? Every week we help dozens of people via email at no charge. The questions and answers you see in our newsletters are from the email answers and help we provide to everyone free of charge.

 Thanks to your gifts, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, provide you with the knowledge you need to navigate the Web safely, provide you with suggestions for safe, free software and websites, and help you get more out of your PC.

Please Help us keep up the good fight with a small gift.

After giving your gift, you will receive an invitation to become a Cloudeight Booster.

Interested in making an automatic monthly gift? Visit this page. Help us keep helping you... and helping you stay safe on the Web.

A comment from Stephanie
I had a great session with Darcy. It was great to have her as I seem to be the one always behind the scenes and responsible for needing her help. As usual she was able to work her magic and get my tired old pc back in shape. I love this remote repair service, love your newsletters, love all that you two do. It means so much to a senior like me to know you are just a few keyboard taps away. I LOVE MY SENIORPASS TOO! What a great idea! Thanks again for helping me. Stephanie H.

A comment from George
Thanks TC - you were able to diagnose and fix all my problems.. When I upgraded to Windows 10 version 1803. I didn't realize it messed up some of my custom settings. A lot of things I had set up were wiped up with the upgrade. It never occurred to me to re-do those settings, but it occurred to you. Thank you for all your help! You're amazing. Thanks again, TC. George

A comment from Julie
Thank you so much Darcy for all the time and effort you spent getting my computer back and running well again. I paid a lot of money for a so-called computer 'expert' told me to scrap my computer because of malware and viruses. He told me it was a miracle my computer even started up. Darcy, I know it took you a long time to fix up the stuff he ruined, but, thanks to you my computer runs like new. I'm so thankful and happy. I recommend you to all my friends. Thanks again. Darcy.

A comment from Alice
I can’t say enough about how hard TC worked to get my computer working right again. He was patient, professional and sometimes made me laugh with his funny comments. THANK YOU for solving my problem and for making my session a very WONDERFUL experience. To anyone who need their computer fixed: Please do not hesitate to use Cloudeight Direct. They are honest, caring, and professional. Alice

A comment from Frank
I just had a session with Darcy! WOW! I cannot tell you how happy I am with your service! You diagnosed my problems and did your magic. Now my computer runs like it should. Your computer repair service is a GREAT deal. Thank you so much, Darcy! You're the best!

A big Cloudeight "Thank you!" to Stephanie, George, Julie, Alice, Frank and everyone who wrote to us last week. We appreciate your kind words and your support very much! EB & TC

Cloudeight Direct Computer Care computer repair keys are always a bargain! Get your Repair Keys here.




 

SeniorPass: A Great Deal for Our Friends 60 and Older! 

With our Cloudeight Direct Computer Care SeniorPass, our friends age 60 and older get one full year of unlimited computer care and repair for a special price of just $79. A low, low price for Computer care anywhere - any time you need it!

SeniorPass is valid for unlimited computer care & repair sessions for one full year starting with the first time you use it. The clock does not start ticking until you use your SeniorPass for the first time. A great deal!

Having SeniorPass is just like having insurance for your computer. And talk about affordable! Right now, our SeniorPass is available for just $79. You can get help with almost any computer problem whenever you need it. We're here to help you.

Computer care & repair for one full year. Check out our SeniorPass offer right now!

Get your SeniorPass and/or get more information here.

• Do you have a question or suggestion for our newsletter? Submit it here.
• You can read and search over 3400 Computer tips and tricks from our Cloudeight InfoAve Web site.
• Do you have a question or comment about one of our products or services? Please contact us.
• Are you having problems with your computer? Visit this page to get information about our Cloudeight Direct Computer Care services. We can fix your computer!
• Emsisoft Anti-Malware provides the best overall malware & virus protection for your computer - we use it and we recommend it. Please visit this page to learn more about Emsisoft products - and our special Emsisoft discounts.
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• Please help us by making a donation; help us keep helping you. If you'd like to help support our newsletters and our Web site, please consider making a donation. Anyone who makes a donation is invited to join our Cloudeight Boosters. Our boosters get freebies, special offers and more. Make a donation and join the Cloudeight Boosters today!
• Our Cloudeight InfoAve Premium Newsletter home page has links to the last several issues of Cloudeight InfoAve Premium newsletter. Visit our Cloudeight InfoAve Premium home and catch up on back issues of this newsletter.

Dear Google Customer.

Congratulations! You are one of the 10 users that we have selected so that you have the opportunity to win a Movie Streaming Card, Samsung Galaxy S9 or iPad Pro. Press okay (NOTE:I didn't)

Another full page appears underneath the small window that reads:

6 July 2018

Each day, we randomly select several users to conduct a brief survey. In return, we offer you the possibility to receive a valuable gift from our sponsors. This survey allows us to better understand the users and improve our products. It does not take more than 30 seconds to do it. You can win the new Samsung Galaxy S9 , Movie Card Streaming or iPad Pro. The only thing you have to do to receive a gift is to answer the following 8 questions.

Remember: 10 randomly selected users have received this invitation. The number of gifts is limited. You have NaN minutes and NaN seconds to answer the following questions before we give your gift to other graceful users! Good luck!

The question is 'What device do you use- PC/Notebook, Smartphone, Tablet, Other.

Summer Cleanup + Backup Special

This year we introduced our popular Cloudeight Backup Service and our 2018 Cloudeight CleanSweep service. We've offered them separately for $30 each. Starting today, and for a limited time, we're offering you our new Spring Cleanup + Cloudeight Backup service for just $40 - that's $20 off the price when purchased separately.

We'll clean up and backup your computer all in one easy Cloudeight Direct Session. You'll have the peace of mind of knowing your computer is clean, optimized and is being automatically and backed-up every week - so your data is safe.

Our 2018 Summer Cleanup/Backup special includes:

• We will give your computer a general checkup and deep scan your computer for malware/PUPs/viruses
• We will clean up any malware/PUPs/Viruses we find, and we'll optimize your startup programs & services
• We will install Ashampoo Backup Pro 11 and set it up and configure it for automatic backup and we will give you a lifetime license for Ashampoo Backup Pro 11
• We will create recovery media (USB, or CD/DVD) so you can access your backup even if your computer won't boot or your hard drive fails
• All for one low price!

Take advantage of our new Summer Cleanup + Backup Special and get the peace of mind that comes with knowing your computer is clean and optimized, and that all your data is being backed-up automatically.

Get more information about and/or our get our Cloudeight Summer Cleanup + Backup Special right now!

We are always keeping our eyes open looking for ways to make things simpler… in everyday life as well as in the computer world. And sometimes one of readers in sending in a comment will send in a little gem of a tip that we can share with you.

This tip comes from a comment sent to us by Christine who wrote to say that despite the horror stories of installing Windows 10 version 1803 (April 2018 Update), she installed it in about and hour, and the only problem she had was that her HP printer didn’t work. And she was able to fix that problem quickly using the HP Printer Doctor.

We had never heard of the HP Printer Doctor! So we found it and wanted to share it with the many of you who have HP printers.  Since HP does a great job in describing the HP Print and Scan Doctor (its official name)… we’re going to quote from the HP description:

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems. Download and run HP Print and Scan Doctor to quickly and automatically perform several troubleshooting tasks. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser’s download capabilities.

NOTE:

HP Print and Scan Doctor 5.0 is compatible with Windows 7 and later operating systems. When downloading HP Print and Scan Doctor on a computer with Windows Vista or earlier, a message displays directing you to download version 4.9, which is similar.

The automatic solutions and instructions provided by HP Print and Scan Doctor can be very effective for resolving many types of printing and scanning problems. HP Print and Scan Doctor is easy to use and comes with its own instructions. To learn more about HP Print and Scan Doctor, see Using Print and Scan Doctor to Help Resolve Printer Issues (Windows).

This information in available on HP’s website on this page.

Thanks to Christine for her comments and for telling us about the HP Print and Scan Doctor.

Jump Lists Revisited
Windows 7, Windows 8.1, Windows 10

Jump Lists is a feature which first appeared in Windows 7, and has been carried over to Windows 8 and Windows 10. Jump Lists are one of our favorite features, but hardly anyone uses them… or even knows they exist. If you're not using them, you should be - they can save you a lot of time!

Jump Lists are handy because they show recently used files for an application or tasks related to that application, and let you access them quickly. Jump Lists can be accessed by right-clicking on an application’s icon in the Windows task bar.

There’s another way to access Jump Lists too. As with most things in Windows there are always 2, 3 or more ways to accomplish the same result. Jump Lists can also be accessed by left clicking an application icon while holding down the right- mouse button and dragging the icon upwards. You’ll notice that the more you drag icon upwards the less transparent the Jump List becomes.

Whether you right-click to access your applications Jump List, or your left-click and hold down the right mouse button while dragging the application’s icon upwards, Jump Lists are a great way to access the most recent tasks you’ve performed with an application. If you access your browser’s Jump List, you can see your most recently viewed pages and pin the pages you most often visit — a great way to go straight to your favorite page or pages, without opening your browser first.

Above: Jump list for MetaPad (a text editor) on Windows 7. Below you can see a Jump List for Notepad running on Windows 10 (below):

Many applications support Jump Lists, but some do not. The only way to find out if your favorite applications do is by trying them.

Chrome, Microsoft Edge and Firefox all support Jump Lists:

Above: Jump list for Google Chrome on Windows 10. And Firefox (below). When you pin an item to a Jump List it will remain pin until your remove it.

And if you want an item, or items, to appear permanently on your Jump Lists, just right-click the item you want to pin and choose “Pin to this list”. Windows 7 users can also drag the item to the Jump list.

And once you do, that item will move to the top section under in the “Pinned list” and they'll remain there until you remove them.

(Above) Jump list for Google Chrome on Windows 10 showing Google Drive is now pinned to my Chrome Jump list.

Note that the items y0u right-click and “Pin to this list” appear under the heading “Pinned”. Other  items appear under “Recent” or, in the case of browsers, “Most visited”.

Try Jump Lists. We think you'll really like them and you'll use them often. 

Did you know that current versions of Google Chrome come with a built-in malware scanner than can help you remove some types of harmful software. It does and it’s easy to use and we’ll show you how in just a bit.

Most of us have heard the scare stories about computer viruses, but we can tell you that it’s not viruses that are plaguing Internet users these days. Fifteen to twenty years ago viruses were ubiquitous and if you didn’t have good antivirus software installed, you were in for quite a rough ride.

Now, even the worst antivirus can protect you from viruses. Now the threats are much more eclectic. Malware and scams and trickery is running amok on the web and it takes multi-faceted security program to protect you from all the modern threats. Even then, even the best antimalware/antivirus cannot protect you from being tricked or falling for a scam. That’s up to you.

The Chrome malware scanner is a good way to run a secondary check to find out if anything is going on that shouldn’t be. It comes with Chrome and it’s easy to use, so if you use Chrome there’s no reason not to run it once in a while just to make sure. This is especially true if you’re not using a top-notch antivirus/antimalware like Emsisoft.

The Chrome malware scanner will help you if:

1. You keep getting popups that your computer is infected or you need to call some 800 number to fix your computer
2. You get other pop-up ads that you can’t seem to get rid of.
3. Your home page gets changed without your permission.
4. You open your browser and it opens to a unfamiliar page.
5. Your Chrome default search engine keeps changing without your knowledge or permission.
6. You click a link to go to a page but you’re redirected to a different page.

After the Chrome Malware Scanner finishes, Chrome will let you know if anything was found and you’ll have the option to remove it. You may also want to reset your Chrome browser if several things were found. See our article here on resetting Chrome.

Here’s how to run the Chrome malware scanner:

Click on the 3 vertical dots (settings) icon in Chrome and click on “Settings”.

Then scroll all the way down in “Settings” and  click on “Advanced”.

In “Advanced” settings, scroll all the way down to “Reset and clean up” . To the far right of “Clean up computer” click the arrow.

You can choose whether to share the anonymous results of the scan with Google… the switch is on by default. But you can switch it off by moving it to the left. Then just click “FIND” to start the Chrome malware scanner.

Chrome’s malware scanner will scan your computer for malware. It can take a while… it’s not particularly fast (or at least it was not for me).

And if all goes well, you’ll see this…

If malware was found Chrome will give you the option to remove it. You will also have the option to reset Chrome which saves your bookmarks and everything else, disables, but does not remove, your extensions, clears your Chrome history and cache and resets Chrome back to its defaults.

As Emsisoft says… we hope you have a great, malware free day (or evening).

A [Hidden] Microsoft Page With Some Great Information
Windows 10 (all versions)

Today, while I was creating some screenshots for an upcoming tutorial on recovering from Windows 10 Update disasters, I was redirected to Microsoft page that I'd never seen before. While in the title it says "A [hidden] Microsoft Page..." I don't really think it is hidden- but I've never seen it before, and maybe you haven't either.

It's a great resource and we'd like to share it with you. On this page you'll find a section called "Repair and recovery", and under it a list of very useful and important information such as "Start your PC in safe mode in Windows 10", "Recovery options in Windows 10" and many more.

This is a good page for you to read and familiarize yourself with some of these repair and recovery options... and it's a page I never knew existed until today. And if you didn't know it existed, well, now you do!

Here's the page you might want to visit and bookmark or add to your favorites.

Want more computer tips & tricks?

Taskbar Search is a Real Windows 10 Time Saver

If You Use a PIN Make Sure You Know Your Windows Password

We have thousands of Windows tips, tricks and more on our InfoAve web site.  Come see for yourself! 

When you support us with small gift, you help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. Plus, our computer tips make your computer easier to use.

Did you know that we provide support to thousands of people? Every week we help dozens of people via email at no charge. The questions and answers you see in our newsletters are from the email answers and help we provide to everyone free of charge.

Thanks to your gifts, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, provide you with the knowledge you need to navigate the Web safely, and help you get more out of your PC.

Help us keep up the good fight with a small gift.

After giving your gift, you will receive an invitation to become a Cloudeight Booster.

Interested in making an automatic monthly gift? Visit this page. Help us keep helping you... and helping you stay safe on the Web.

QuickLook Lets You Preview Almost Any File [Windows 10]

Imagine a free Windows Store app you can install that allows you to highlight almost any file in File Explorer and preview it just by pressing the spacebar. Press the spacebar again and the preview disappears.

Another nice feature of this app is when you’re previewing a file, you can press Enter to open the file in the default app. For instance, if you’re previewing a PDF document, you press Enter to open it in your default app for PDF files.

The app is called QuickLook and we find it works just as described. And we're going to let the author tell you more about QuickLook…

"Background

One of the few features I missed from Mac OS X is Quick Look. It allows user peek into a file content in a lightening speed by just pressing the Space key. Windows, on the other hand, does not has this handy feature … until now.

I am aware that several alternatives are already available on the Internet (e.g. WinQuickLook and Seer). Despite these options, I still decide to craft another one by myself, because they are either not being actively developed, lacks of variety, or asks for a amount of $$$.

Highlights 

Tons of supported file types (full list here)
Fluent design (new in version 0.3)
Touchscreen friendly
HiDPI support
Preview from Open and Save File Dialog
Preview from 3rd-party file managers (see a list here)
Easy extended by plugins
Strict GPL license to keep it free forever..."

Here is a list of file types supported by QuickLook (from the author’s site):

• Almost all image formats: .png, .apng, .jpg, .bmp, .gif, .psd, Camera RAW,
• Compressed archives: .zip, .rar, .tar.gz, .7z, etc.
• .pdf and .ai file
• Microsoft Word (.doc, .docx), Excel (.xls, .xlsx) and PowerPoint (.ppt, .pptx) files (requires MS Office installation)
• OpenDocument (odt, .ods and .odp) files (requires MS Office installation)
• Almost all audio and video formats: .mp4, .mkv, .m2ts, .ogg, .mp3, .m4a, etc.
• Comma-separated values file (.csv)
• Email and Outlook Email files (.eml and .msg)
• HTML files (.htm, .html)
• Markdown file (.md, .markdown)
• All kinds of text files (determined by file content)
• Other files and folders will be shown in a information box

Here are some screenshots of QuickLook previews we made during our test:

Above: A QuickLook preview of an  MS Word .docx file.

Above: A QuickLook preview of a JPG image file.

Above: A QuickLook preview of a PDF file.

OK… does QuickLook sound like something you could use? Ah, we thought so! Here’s a link to the download page in the Windows Store. The app is free… of course. 

The Richest Man in the World

So deeply embedded are memories that course through my brain, that even after all these years, his memories are my memories, his dreams are my dreams, and his hopes are my hopes. I cannot be any other than who I am. I carry on a legacy and his life. I carry inside me, deep in my soul, the memories  that we made together. These memories are priceless treasures and worth far more than gold or diamonds.

I am lucky to be the richest man in the world.

Footsteps echoing through a cavernous train station and the sounds of people in a hurry to go somewhere else – a steamy, dreamy summer night so long ago, so far away. Watching the locomotives chugging in and out; an awesome testimony to man’s technological genius.

These shiny black monsters of iron and steel and brass and copper hissing and thundering into the station excite the little boy who seems so insignificant and so weak next to them. I stand on a platform near the tracks and watch huge billows of smoke pouring from a coal-fired inferno buried deep with those lumbering beasts, amazed and dazzled at what humanity has accomplished.

They are not going anywhere – a grandfather and his grandson. They are not going anywhere but home. Another summer night, another walk, another dream of a young boy in awe of life, in awe of the wonders of his world.

My grandfather and I walking slowly nowhere on another dreamy, soft summer night. The range lights of Battery Park guiding unseen sailors safely into the harbor. There are no boats, no sailors – there is nothing at all in my world but the smell of the bay, summer’s sweet scent and my grandfather and I sharing another summer evening together.

These memoires are all that is left of a little boy and his grandfather... 

Read the rest of this essay here.





Now available: Reg Organizer 8.16

If you purchased or renewed Reg Organizer through Cloudeight within the last 12 months, you're entitled to a free version upgrade to Reg Organizer 8.16.

Save $14 on Reg Organizer right now!

Reg Organizer - A Swiss Army Knife of Windows Tools - Works Great on Windows 10!




The Elusive "Back Button" in Your Browser

In most browsers you will find a "back and forward" button. Back returns you to the page previously viewed, and forward goes to a page you viewed (after you have used the back button). Oftentimes the back button does not work; there are a few reasons to consider:

Your back button won't work until you have browsed a couple of web pages in the same browser window.

Many links open in a new window so that the page you were just on is still open or open in a tab. In this case, you cannot go back; check your open tabs and you will probably see the page you were on is still open in a tab.

Some Web pages have coding to disable the use of the back button. Not fair, but they do it to keep you on their site. Clicking back two or three times in quick succession will often allow you to override the "no back" coding. So be sure to try it, if you seem to be stuck.

If you really want to go back to a page, check your History; all the pages you have surfed should show up there. To check your history quickly, press the Ctrl + H keys.





SeniorPass: A Very Special Offer for Our Friends 60 and Older!

With our Cloudeight Direct Computer Care SeniorPass, our friends age 60 and older get one full year of unlimited computer care and repair for a special price of just $79. A low, low price for Computer care anywhere - any time you need it!

SeniorPass is valid for unlimited computer care & repair sessions for one full year starting with the first time you use it. The clock does not start ticking until you use your SeniorPass for the first time. A great deal!

Having SeniorPass is just like having insurance for your computer. And talk about affordable! Right now, our SeniorPass is available for just $79. You can get help with almost any computer problem whenever you need it. We're here to help you.

Computer care & repair for one full year. Check out our SeniorPass offer right now!

Get your SeniorPass and/or get more information here.

Sales of the following products and services help support our newsletters, websites, and computer help services we provide.

Cloudeight Direct Computer Care: Single Keys or Season Tickets - always a great deal. Cloudeight Direct Computer Care is like having PC insurance. Get more information here.

Emsisoft Anti-Malware:  Emsisoft is the only Cloudeight endorsed and recommend Windows security program. It provides users with a complete antivirus, antimalware, anti-ransomware, anti-PUPs solution. We offer single Emsisoft licenses and multi-computer licenses at discount prices. Also, we offer our exclusive Emsisoft with Cloudeight installation & setup. Get more information here.

Cloudeight Backup Service: Professional setup of a complete backup system including creation of rescue media, image backups, incremental backups, Cloudeight Direct Backup session key and a lifetime license for Ashampoo Backup Pro 11. Get all the details here.

Thunderbird Email Setup: Thunderbird is a great email program that you can use with your Gmail and Outlook.com (Hotmail) web mail accounts as well as with your Internet provider's email. We'll set it up right for you. Our set up includes configuring up to 3 emails accounts and setting up Thunderbird to use stationery (if desired). Our Thunderbird Email Setup Service is always a great deal. For more information visit this page.

Reg Organizer 8.10: Reg Organizer is the Swiss Army Knife of Windows tools. It's far more than just a registry optimizer and cleaner... it's Windows all-in-one toolkit. Helps you keep your computer in tip-top shape and helps solve annoying Windows problems. Reg Organizer works great with Windows 10 too! Get more information about Reg Organizer (and get our special discount prices) here.



If you don't need any of the above products or services at this time, please consider helping us with a small gift. Everyone who helps us with a gift is invited to become a Cloudeight Booster and is eligible for special Cloudeight Booster Freebies and special Cloudeight Booster sales. Please consider making a small donation today. Ad thanks to all of you who support us! We appreciate it very much!

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These products and services are recommended and endorsed by Cloudeight:

• Emsisoft Anti-Malware: The best anti-malware you'll find anywhere. Great protection -- both proactive and reactive. Learn more here.
• Reg Organizer-- A Swiss Army knife of PC tools. Easy for beginners to use -- with advanced features for experienced users too. Get more info.
• Cloudeight Direct Computer Care - Our world-class remote computer care & repair service: You can't beat our prices or our service!  You never have to leave your home, take your computer anywhere or leave it with someone you don't know or trust. We can fix most computer problems, and all you have to do is sit back and relax. See our Cloudeight Direct Computer Care home page for more information.
• Thunderbird Email Setup: Let us set up Thunderbird for you. Thunderbird works great with Windows 7, Windows 8 and with all versions of Windows 10. Get more details here.
• Windows 10 Customization: Make Windows 10 look and work the way you want it to. Learn more.

Also... don't forget:

• InfoAve Daily Tips & Tricks - We're offering something we think most of you will enjoy. We have a daily tips and tricks summary newsletter that is sent six days a week. It features daily tips, freeware picks, and site picks and interesting computer tips, tricks and more. It's short and sweet - very brief and lightweight. If you'd like to receive or daily tips and tricks newsletter (completely free, of course). You can subscribe here.
• Help us by using our Start Page. We have over 100 free games on our Start Page. Please use our Start Page and come and play all day. It costs nothing, and it helps us a lot.
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• Print our Cloudeight Direct Computer Care Flyer and spread the word about our Cloudeight Direct Computer Care computer care and repair services.  Get our ready-to-print flyer here.

 
We'd love to hear from you!
 
If you have comments, questions, a tip, trick, a freeware pick, or just want to tell us off for something, let us know.
 
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We received hundreds of questions for possible use in IA news. Please keep in mind we cannot answer all general computer questions. We try to personally answer as many as we can. We can only use a few to in each week's newsletter, so keep this in mind. If you have a support question about a service or product we sell, please contact us here. 



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Print our Cloudeight Direct Computer Care Flyer!

Print our Cloudeight Direct Computer Care Flyer and spread the word about our Cloudeight Direct Computer Care computer care and repair services. Get our ready-to-print flyer here.

 
We hope you have enjoyed this issue of InfoAve Premium. Thanks so much for your support and for being a Premium subscriber.
 
Our best wishes for a very happy and safe 4th of July holiday.

Have a great weekend.
 
Darcy & TC
Cloudeight InfoAve Premium - Issue #771
Volume 15 Number 40
July 20, 2018
 
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"Cloudeight InfoAve Premium" newsletter is published by:

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