Help Us During our Summer 2018 Donation Drive

When you support us with small gift, you help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. Plus, our computer tips make your computer easier to use.

Did you know that we provide support to thousands of people? Every week we help dozens of people via email at no charge. The questions and answers you see in our newsletters are from the email answers and help we provide to everyone free of charge.

 Thanks to your gifts, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, provide you with the knowledge you need to navigate the Web safely, provide you with suggestions for safe, free software and websites, and help you get more out of your PC.

Please Help us keep up the good fight with a small gift.

After giving your gift, you will receive an invitation to become a Cloudeight Booster.

Interested in making an automatic monthly gift? Visit this page. Help us keep helping you... and helping you stay safe on the Web.



 

A comment from Ted
Just following up on the short conversations we had last week about recovering lost files from a Seagate drive. I did try all of your suggestions and was prepared to wait until the end of the Month to buy the Seagate one but... Many years ago you suggested a website called "Give Away of the Day". I still subscribe to it and behold I opened one of their emails on Saturday, and there was recovery program as a giveaway. Called Rcysoft Data Recovery Wizard Pro 8.0, I thought what the heck I have Emsisoft, Windows 10 etc. Let us take a chance went through the steps to register it ( free one year license by the way ) and yes I have been able to this point to recover my lost pictures etc. Just thought you might like to know you continue to help those of us who were not that computer smart until we found you YEAH! Thanks again  Ted 

A comment from Richard
My compliments to your team for its ongoing and valuable services and assistance. I am an old codger who still mangles things on computers along with real life and your newsletter always offers positive and constructive assistance with its helpful tips, advice and assistance. Great stuff that I never delete from my Gmail until I have read it to ensure that I am not deleting another valuable tip. Great stuff...kudos to all your staff. Best, Richard

A comment from Joe
Thank you! So many things have changed over the years but you two have guided us along the way. Every Friday it's like getting an email from a family member. I look forward to that email. Joe

A comment from Suzanne
Darcy you're the wizard of PCs. Wow. You didn't leave any stone unturned in finding ALL the problems with my laptop. Now I'm happy to tell you that this computer has not run this well in several years. Thank you SO much for your great service. You and TC are great!  I'm a lifetime customer of your computer repair service. Even my husband is! He doesn't like anything.. ha ha!.

A comment from Linda
This week I had my session with Darcy. I had my rescue disk made and my back up set up. Thank you Darcy for such a good job and for taking that worry off of my mind! For some reason I could not get my computer to back up, I kept getting an error message but all is working well now. Thank you Darcy! Well done. I love using Cloudeight services!!

A comment from Daniel
Hi TC. Wanted to write again to tell you thanks for helping to fix the Windows Update and other problems my computer was having. With the instructions, you gave me to manually download and install that Windows Update myself, it fixed the problem. Now the windows update is working. Also, I can now get into file explorer (pictures, music etc..). My computer is now running like it should be. Daniel

A comment from Pam
TC, you've done it again! Thanks so much! Following our repair session today, my computer is once again behaving. Your nimble fingers were flying so fast that I couldn't even read some of the things you were doing before more & more windows opened & closed. As the car commercial said... ZOOM ZOOM! You're a GENIUS, TC, "I tells ya!"

A big Cloudeight "Thank you!" to Ted, Richard, Joe, Suzanne, Linda, Daniel, Pam and everyone who wrote to us last week. We appreciate your kind words and your support very much! EB & TC

Cloudeight Direct Computer Care computer repair keys are always a bargain! Get your Repair Keys here.




 

SeniorPass: A Great Deal for Our Friends 60 and Older! 

With our Cloudeight Direct Computer Care SeniorPass, our friends age 60 and older get one full year of unlimited computer care and repair for a special price of just $79. A low, low price for Computer care anywhere - any time you need it!

SeniorPass is valid for unlimited computer care & repair sessions for one full year starting with the first time you use it. The clock does not start ticking until you use your SeniorPass for the first time. A great deal!

Having SeniorPass is just like having insurance for your computer. And talk about affordable! Right now, our SeniorPass is available for just $79. You can get help with almost any computer problem whenever you need it. We're here to help you.

Computer care & repair for one full year. Check out our SeniorPass offer right now!

Get your SeniorPass and/or get more information here.

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Arnie runs in to the old Microsoft Support Scam
I received a message this afternoon, stating that my computer is/was infected and others have access to my computer, that I have not authorized, and that Microsoft, (they are/were located in Florida), after some chatter, they claimed that I do no have the proper safeguards on my system, (I thought I did since I have been with you good folks for a number of years), and followed your recommendations for any and all safeguards. I have installed Thunder Bird & Emsisoft (spelling ?), as you folks have recommended. They wanted me to pay them $299.00 US and they will guarantee me One Year of service and NO ONE will be able to access my system......... I did not or have not pay them.

If you want to or can have a look my email system and read my or their words of wisdom and see what is claimed......PLEASE DO SO...... you have my blessing and permission. I would welcome any and all advise you can give this Old Canadian... Arnie B.

Our answer
HI Arnie. This is the same old Microsoft tech support scam that has been aggravating (and stealing money) from tens of thousands of people for many years. What you saw was nothing more than an advertisement disguised to look like a Microsoft alert or warning. By allowing them access to your computer you fell for the scam. Though you didn't have any viruses or any problems, they can open programs on your computer and make you think you have problems - or they can run fake virus scanners that show your computer is infected. We have written about the Microsoft Support Scam in our newsletters many times. 

You can see one of our articles about tech support scams, including the Microsoft tech support scams here. Our article shows you pictures of various support scams. It was written last June, but these scams have been around for years and they are only getting worse.

First, you should do a system restore to a day or two before you allowed them on your computer in case they left any kind of spyware or backdoor access software on your computer. You can do a system restore by typing system restore in Windows 10 taskbar search and clicking "System Restore" when it appears in the results.

Finally, if you gave them any credit card or banking information, be sure to call your credit care company or bank and tell them you were scammed. And be sure you change your account numbers.



Carly wants to know how to stop all the notifications from popping up on Windows 10
Hi! Love your newsletter. I'm an old (and I mean OLD) Windows 7 user and I just got a new PC with Windows 10. I am getting use to Windows 10 and I kind of like it, but I can't figure out how to stop all those notifications that show up now and again down by the clock. Is there an easy way to shut them off? I'm not very computer savvy... so make it simple, please. Thanks! Carly

Our answer
Hi Carly. Thanks so much. App notifications are turned on by default in Windows 10... but some people find them annoying. Luckily, it's very easy to turn off Notifications in Windows 10. Here's how you do it.

1.  Right-click on the Windows 10 Start button
2.  Click "Settings"
3.  Click "System"
4.  Click "Notifications & actions"

5.  In "Notifications & actions" turn the switch under "Get notifications from apps and other senders" to off (see below):


And that's it. When you turn off that switch, you'll see that "Show notifications on the lock screen " and "Show reminders and incoming VoIP calls on the lock screen" will be grayed out.
 
And that's all there is to turning off Notifications in Windows 10.

Summer Cleanup + Backup Special

This year we introduced our popular Cloudeight Backup Service and our 2018 Cloudeight CleanSweep service. We've offered them separately for $30 each. Starting today, and for a limited time, we're offering you our new Spring Cleanup + Cloudeight Backup service for just $40 - that's $20 off the price when purchased separately.

We'll clean up and backup your computer all in one easy Cloudeight Direct Session. You'll have the peace of mind of knowing your computer is clean, optimized and is being automatically and backed-up every week - so your data is safe.

Our 2018 Summer Cleanup/Backup special includes:

• We will give your computer a general checkup and deep scan your computer for malware/PUPs/viruses
• We will clean up any malware/PUPs/Viruses we find, and we'll optimize your startup programs & services
• We will install Ashampoo Backup Pro 11 and set it up and configure it for automatic backup and we will give you a lifetime license for Ashampoo Backup Pro 11
• We will create recovery media (USB, or CD/DVD) so you can access your backup even if your computer won't boot or your hard drive fails
• All for one low price!

Take advantage of our new Summer Cleanup + Backup Special and get the peace of mind that comes with knowing your computer is clean and optimized, and that all your data is being backed-up automatically.

Get more information about and/or our get our Cloudeight Summer Cleanup + Backup Special right now!

Taskbar Search: A Real Time Saver
Windows 10 (all versions)

Over time  we’ve noticed that a lot of you avoid taskbar search (Cortana) because of its association with  Cortana… but you’re missing out on a time saving feature of Windows 10 we tells ya!

For instance… if you want to find System Restore, you can fumble around in Settings and you’ll be redirected to System Information/System Protection. But did you know if you type System Restore in taskbar search, you’ll find it almost as fast as you can type System Restore.

Just by typing “system restore” (no quotes) in taskbar search you’ll immediately be able to access System Restore, or create a manual restore point.

To open Notepad, type note and press enter. To open MS Word  (if installed) type word and press enter. To open WordPad type wordpad and press enter. Open Chrome, Edge, Firefox, Emsisoft and many other (but not all) programs. Just type the program’s name and press enter.

And you can also run some commands from taskbar search. Here are some of those.

Type the command (or word) and press Enter. Here are some to try:

winver  (tells you the Windows version you’re using

services.msc (Opens Services where  you can start, stop and configure other settings for each service. I

control (opens the Control Panel)

cleanmgr (runs Windows disk cleanup app)

msinfo32 (opens System information where you can find out almost anything about your computer)

wuapp (check for Windows updates)

power (Power options)

There are a lot more, but that should be enough to convince you that taskbar search is a quick way to perform different tasks, launch programs, or even open you favorite folders.

Type “documents” (no quotes) to open your Documents folder.

Type “pictures” (no quotes) to open your Pictures folder.

Type “music” (no quotes) to open your Music folder.

Type “downloads” (no quotes) to open your Downloads folder.

And if you type a file path like C:\Windows\System32 and press enter, you’ll go directly to that folder.

If you’re not using taskbar search, you’re missing a lot. So try some of the things above and don’t be afraid to experiment with taskbar search on your own. We think if you start using it, you’ll really like it. 

Easy Password Tips… Because Passwords Are Important!
Everyone using any internet-connected device 

Don’t Skedaddle Away!

Many of you are going to see the word password in the title and skedaddle away looking for a tip you can sink your teeth into. However if you ever have your simple, easy-to-guess password stolen – you know the password you use for every site – you’re going to wish you would have skedaddled back here and read this tip.

We preach this a lot because it’s so important!

We preached and preached about using a good password manager like LastPass to create and manage passwords, but alas we realize that many of you are still not using a password manager… and some of you never well.

Strong passwords are very important and it’s almost as important that you never use the same passwords on sites that deal with money or sensitive information (Social Security number, credit card numbers, etc.).

We have been around the computer world for a long time, so we know exactly why so many of you use simple passwords like ellen123 or  bernie1950 . And we know why you use the same passwords over and over. Why? Because it’s difficult to remember strong complex passwords and it’s very frustrating when you log ins fail because your can’t remember your password(s).

[These are all good reasons you should use a password manager like LastPass! ]

Finally! The easy password tips…

So, for those of you who continue to resist password managers, here are some tips on creating easy-to-remember, but strong and complex passwords from your old uncle TC and auntie EB.

Let’s say your favorite movie is Groundhog Day.  You make as strong password from that, you know?

Gr0undh0g_D@y

That’s simple, but all the letter o’s are zeros, and there are two capital letters and an @ for the letter a.  And the asterisk at the end adds a symbol to create a very secure password. According to www.howsecureismypassword.net  it would take a three million years for a hacker to crack that simple-looking password. And if the site requires a number, just change it to:

Gr0undh0g_D@y_F3b2

That one is good for 7 quadrillion years… and my friends that’s longer than even EB is going to be around.

What if your wife has nice eyes? And her name is Eileen?

iLuvuri’sEil33n

And, husband of Eileen… you’re in luck.  Even though that password is fairly short, it would take 34,000,000,000 years to crack that password.

Or what about your license plate, zip code, last 4 digits of your cell number and your first name. You can remember those things, right?

ZL4639*43413*4519*D@vid

His Ohio license plate is ZL4639, his zip code is 43413 and  the last 4 digits of his phone number is 4519 and his name is David. As you can see we used asterisks to separate them and the @ sign for the a in David. Oh so clever!  And Dan, you’re pretty safe… according to  www.howsecureismypassword.net it would take a computer 297 octillion years to crack it. (It would take me a long time to type out 297 octillion years. In fact, it’s a quadrillion quintillion: 1 followed by 48 zeros.

OK… now we’ve given you some ideas on how to create some pretty strong passwords that are easy to remember and almost impossible to hack. If you don’t want to use a password manager like LastPass, at least put our easy-to-use password tips to use!

Let’s see what I can do with Darcy’s name…

D@rcy*It’s*Tim3*2*P@y*M3

It would take octillions of years to crack that one. But I’m sure by then she would have paid me at least once.

How to Show or Hide the Date on the Windows 10 Taskbar
Windows 10 (all versions)

We are often asked why our screenshots show the date in the taskbar, but there is no date in their taskbar. We’re going to show you how easy it is to show or hide the date in the Windows 10 taskbar.

If the date is not showing in the taskbar and you want it to show (as below)…

Right-click on an empty area of your taskbar and click “Taskbar settings”…

In Taskbar settings, turn the switch under “Show small taskbar buttons” to “Off”/

And if you don’t want to show the date in the taskbar…

Right-click on an empty area of your taskbar and click “Taskbar settings”…

In Taskbar settings, turn the switch under “Show small taskbar buttons” to “On”

Now you know how to show or hide the date on your Windows 10 taskbar. Yippee!

Want more computer tips & tricks?

Managing Your Gmail Contacts

A Word About Drivers

We have thousands of Windows tips, tricks and more on our InfoAve web site.  Come see for yourself! 

When you support us with small gift, you help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. Plus, our computer tips make your computer easier to use.

Did you know that we provide support to thousands of people? Every week we help dozens of people via email at no charge. The questions and answers you see in our newsletters are from the email answers and help we provide to everyone free of charge.

Thanks to your gifts, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, provide you with the knowledge you need to navigate the Web safely, and help you get more out of your PC.

Help us keep up the good fight with a small gift.

After giving your gift, you will receive an invitation to become a Cloudeight Booster.

Interested in making an automatic monthly gift? Visit this page. Help us keep helping you... and helping you stay safe on the Web.

PinClipBoard: A Very Nice Free Clipboard Manager

Windows clipboard hasn’t changed much in 30 years. It’s still very limited. This fall, Windows clipboard will get a major makeover and it will finally get the features that have been available in clipboard managers for decades.

But even when the Windows clipboard gets its much need renovation, it won’t have the functionality of this Cloudeight freeware pick. It’s probably the most intuitive and easiest to use clipboard manager we’ve ever used. Of course, there are dozens and dozens of clipboard managers and we’ve not tried them all.

PinClipBoard copies and saves everything you copy and saves it in a list. This comes in very handy if you find yourself typing the same thing over and over. Like for instance this email that I send to Darcy every time she’s cracks the whip:

Dear Darcy,

I can’t do anymore today; there are tony 24 hours in a day, you know.
One of these days you’ll work me too hard, and I will pass out and then
you’ll be sorry.

I have been working for 23 hours and 11 minutes. And I have not yet
had lunch.

Please have mercy.

Your friend,

TC

PinClipBoard does more than just let you copy & save text. You can also add pictures and folders as well. It’s a full-featured, easy-as-pie-to-use, free clipboard manager, that you’ll want to try.

Here’s the developer. He wants to tell you all about this great free clipboard manager. Take it away!

How it works

PinClipBoard is a handy clipboard manager software with advanced “Pin” and “Synchronize” features. Simply copy text and images to the clipboard by “Ctrl + C” and you will get a list of recently copied data.

“ClipBoard History“: PinClipboard enables you to record the data history of the clipboard on your Windows system. Run the handy program and anything you copied will show up on the “History” window in a shockingly short time.

“Pin Board“: You can “Pin” the recently used data to “Pin Board”. If you want to copy the text or image again, just simply double-click on it.

“Pin Folder & Pin Image“: As an extremely useful software that enables you to keep important data always ready-to-use, you can pin images and folders to the board for future use. This will improve your efficiency greatly and save you time.

“Local DataBase“: For your convenience, PinClipBoard will save the image files to the database so you can still use the pinned images even you have deleted or moved the original image files.

“Synchronize“: Enable sync service and you can share your clipboard between all computers (Mac/Windows system) and smartphones (iOS/Android) in the same WLAN. Scan the Qr code to get the data easily.

<Know more about the Privacy Policy and How to use it.>

Above: A screenshot of us putting PinClipBoard to the test.

If you’re looking for a free clipboard manager for your Windows 10

As the developer says (and we could say it no better…

Download and install PinClipBoard for 100% free. Manage your clipboard, pin frequently-used text, images, and folders, scan the Qr code to share the data in your clipboard across all devices in the same WLAN. PinClipBoard now is fully compatible with Window 10/8.1/7/Vista.

Ready… Set…. read more about and/or download PinClipBoard right here…

NOTE: Windows 10 SmartScreen is pretty dumb sometimes. It will try to stop you from downloading this program. We show you how to download PinClipBoard and get around the SmartScreen warning... and show you more proof that this program is safe - right here. 

Thank You All So Much

Two weeks ago we began our Summer 2018 donation drive. Twice each year we run a donation drive campaign to help us through times when things are normally slower. Your response is more than we could have hoped for – you came through for us again. Without your support things would be much more difficult – it’s an amazing feeling to know we have friends like you.

We started our small business almost 2 decades ago. This year is Cloudeight’s 20th anniversary. It’s hard to believe that we’ve been on the Web such a long time. In technology, 20 years is a very, very long time.

When we started, we were one of many thousands of “mom & pop” sites that popped up all over the Web; in fact, in those days, the Web was mostly mom & pops sites like Cloudeight. Over the years, we have watched as one after another of those sites died unceremonious and unheralded deaths. The people behind them, once full of hope, abandoned their dreams and just walked away. The trail of tears those folks left behind circles the globe many times.

We know this because we watched it happen. We have seen the Web go to a place where people freely shared ideas and software and was used only by a few of us “nerdy types” to a web that is an economic dynamo and so important that world and its people would have a difficult time functioning without.

We watched as big money and big corporations smothered or gobbled up everything on the Web, until today, big money and big business control almost all of it. Small, mom & pops sites like Cloudeight are an endangered species.

But we will never go gently into that good night.

We have fought the good fight. We pull no punches and tell you the truth as we see it. We’ve butted heads with multi-million-dollar sites that made their fortunes by tricking unsuspecting users into buying their worthless products.

We have exposed a dozens of Tech Support and TV scams. We’ve tried to protect you from those that try to induce you into buying snake oil by using slick, professionally produced TV commercials...

Read the rest of this essay here.





Now available: Reg Organizer 8.16

If you purchased or renewed Reg Organizer through Cloudeight within the last 12 months, you're entitled to a free version upgrade to Reg Organizer 8.16.

Save $14 on Reg Organizer right now!

Reg Organizer - A Swiss Army Knife of Windows Tools - Works Great on Windows 10!




What the heck does beta mean?

If you're Greek, it's the second letter of the alphabet (is that correct, EB? And if you're a fishophile, a beta is fancy (i.e. expensive) aquarium fish. And if you're an astrophysicist, it's some kind of comic ray that can burn your hair out by the roots.

Well, by now, you can tell I don't know much about Greek (it's Greek to me!), or aquarium fish or astrophysics. But I sure do know what beta means in the computer world - it means: "test". Beta versions of software are versions that are in development. They're released to the public to get feedback. They may or may not be stable. They may or not be ready for primetime. Most of the time, beta versions of software are nearing release status -meaning they're close to the version that will be released to the public. Sometimes, developers release beta versions to the public with some caveats.

Beta versions won't normally ruin your PC, but some features may not work, and they may crash. If you're not comfortable testing software, it's best to avoid beta software. If you're the wild and carousing type, like EB, and love taking chances, then you may want to try beta software.

Now if you want a really nerdy, geeky definition, here you go:

"Before a commercial software program is released to the public, it usually goes through a "beta" phase. During this stage, the software is tested for bugs, crashes, errors, inconsistencies, and any other problems. Though beta versions of software used to be made available only to developers, they are now sometimes made available for the general public to test, usually through the software company's Web site. However, because beta software is free, the programs usually expire after a period of time. If you choose to test a beta software program, don't be surprised if it has multiple problems and causes your computer to repeatedly crash. After all, it is the beta version. You can tell if a program is still in beta by checking the program's properties. If there is a "b" in the version number (i.e. Version: 1.2 b3) that means it's a beta version." (Source: PC.Net. )

SeniorPass: A Very Special Offer for Our Friends 60 and Older!

With our Cloudeight Direct Computer Care SeniorPass, our friends age 60 and older get one full year of unlimited computer care and repair for a special price of just $79. A low, low price for Computer care anywhere - any time you need it!

SeniorPass is valid for unlimited computer care & repair sessions for one full year starting with the first time you use it. The clock does not start ticking until you use your SeniorPass for the first time. A great deal!

Having SeniorPass is just like having insurance for your computer. And talk about affordable! Right now, our SeniorPass is available for just $79. You can get help with almost any computer problem whenever you need it. We're here to help you.

Computer care & repair for one full year. Check out our SeniorPass offer right now!

Get your SeniorPass and/or get more information here.

Sales of the following products and services help support our newsletters, websites, and computer help services we provide.

Cloudeight Direct Computer Care: Single Keys or Season Tickets - always a great deal. Cloudeight Direct Computer Care is like having PC insurance. Get more information here.

Emsisoft Anti-Malware:  Emsisoft is the only Cloudeight endorsed and recommend Windows security program. It provides users with a complete antivirus, antimalware, anti-ransomware, anti-PUPs solution. We offer single Emsisoft licenses and multi-computer licenses at discount prices. Also, we offer our exclusive Emsisoft with Cloudeight installation & setup. Get more information here.

Cloudeight Backup Service: Professional setup of a complete backup system including creation of rescue media, image backups, incremental backups, Cloudeight Direct Backup session key and a lifetime license for Ashampoo Backup Pro 11. Get all the details here.

Thunderbird Email Setup: Thunderbird is a great email program that you can use with your Gmail and Outlook.com (Hotmail) web mail accounts as well as with your Internet provider's email. We'll set it up right for you. Our set up includes configuring up to 3 emails accounts and setting up Thunderbird to use stationery (if desired). Our Thunderbird Email Setup Service is always a great deal. For more information visit this page.

Reg Organizer 8.10: Reg Organizer is the Swiss Army Knife of Windows tools. It's far more than just a registry optimizer and cleaner... it's Windows all-in-one toolkit. Helps you keep your computer in tip-top shape and helps solve annoying Windows problems. Reg Organizer works great with Windows 10 too! Get more information about Reg Organizer (and get our special discount prices) here.



If you don't need any of the above products or services at this time, please consider helping us with a small gift. Everyone who helps us with a gift is invited to become a Cloudeight Booster and is eligible for special Cloudeight Booster Freebies and special Cloudeight Booster sales. Please consider making a small donation today. Ad thanks to all of you who support us! We appreciate it very much!

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These products and services are recommended and endorsed by Cloudeight:

• Emsisoft Anti-Malware: The best anti-malware you'll find anywhere. Great protection -- both proactive and reactive. Learn more here.
• Reg Organizer-- A Swiss Army knife of PC tools. Easy for beginners to use -- with advanced features for experienced users too. Get more info.
• Cloudeight Direct Computer Care - Our world-class remote computer care & repair service: You can't beat our prices or our service!  You never have to leave your home, take your computer anywhere or leave it with someone you don't know or trust. We can fix most computer problems, and all you have to do is sit back and relax. See our Cloudeight Direct Computer Care home page for more information.
• Thunderbird Email Setup: Let us set up Thunderbird for you. Thunderbird works great with Windows 7, Windows 8 and with all versions of Windows 10. Get more details here.
• Windows 10 Customization: Make Windows 10 look and work the way you want it to. Learn more.

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Print our Cloudeight Direct Computer Care Flyer!

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We hope you have enjoyed this issue of InfoAve Premium. Thanks so much for your support and for being a Premium subscriber.
 
Our best wishes for a very happy and safe 4th of July holiday.

Have a great weekend.
 
Darcy & TC
Cloudeight InfoAve Premium - Issue #772
Volume 15 Number 41
July 27, 2018
 
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