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| Cloudeight InfoAve Premium Issue #775 Volume 15 Number 44 August 17, 2018 Dear Friends, Welcome to Cloudeight InfoAve Premium issue #775. Thank you for subscribing and for being a part of our Cloudeight family. We appreciate your subscription and your support very much! 
SeniorPass: A Great Deal for Our Friends 60 and Older! Price Change Coming Monday August 20, 2018 We introduced SeniorPass on May 2, 2018 and it's been a great success. We have kept the introductory price of $79 since them, but starting Monday, August 20, 2018, the introductory pricing will end. But guess what, it's still going to be a great deal at $99 - for a full year of unlimited computer care and repair sessions. We wanted to give you one last chance to get your SeniorPass at the introductory price of $79. That price will be good through Sunday, August 19, 2018.
Our
SeniorPass is valid for unlimited computer care & repair sessions for one
full year starting with the first time you use it. The clock does not
start ticking until you use your SeniorPass for the first time. It's
really great
deal! With a Cloudeight Senior Pass you can get help with computer problems whenever you need it as often as you need it for one full year. We're here to help you. Get your SeniorPass and/or get more information here.
A comment from Charlyne A big Cloudeight "Thank you!" to Charlyne, Carole, Dan,
Sheila, Lloyd and
everyone who wrote to us last week. We appreciate your kind words and your
support very much! EB & TC
When you support us with small gift, you help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. Plus, our computer tips make your computer easier to use. Did you know that we provide support to thousands of people? Every week we help dozens of people via email at no charge. The questions and answers you see in our newsletters are from the email answers and help we provide to everyone free of charge. Thanks to your gifts, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, provide you with the knowledge you need to navigate the Web safely, provide you with suggestions for safe, free software and websites, and help you get more out of your PC. Please Help us keep up the good fight with a small gift. After giving your gift, you will receive an invitation
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 Rich wants options like those available in Print Friendly when using the CTRL + P print shortcut I do a lot of printing on my Brother Laser Printer (which does duplex pruning) and would like to know how can I bring in "Clean Print" when I use - my usual "Ctrl+P". I do a lot of printing from "How To Geeks" and web pages and would like to eliminate paragraphs and other parts that I already remember etc. Thank you in advance and God Bless+ you both. Rich Our answer Hi Rich. Thanks for your kind words. We use Print Friendly. We no longer us Clean Print after having some problems with it. CTRL+P is the default Windows Print dialog shortcut; Print Friendly is a browser extension. Since you have to access web pages with a browser, then a browser extension works well. You can edit whatever you're printing with Print Friendly. You can remove photographs or entire paragraphs. Print Friendly also save the webpage as a PDF file, save it to your computer and edit that.. Then print the PDF with CTRL+P shortcut. But Print Friendly is not printer software so using CTRL+P just opens your default printer dialog - and you only have basic print options available. You can play with Print Friendly without adding the browser extension by trying it on any article on our site. You'll see how you can remove pictures and text and even entire paragraphs before you send the job to your printer. So, try it out by visiting our website at http://thundercloud.net/infoave/new/. Just pick any article and click the green Print Friendly button at the top.. If you like it, you can read our article about Print Friendly here - it includes links to download the extension for most major browsers. Jean Paul wants to know if his ISP was telling the truth or was just avoiding the issue I wanted to ask this question to computer experts, and you're the best there is, as far as I'm concerned. I had a problem with my internet service provider on a couple of occasions. At both times, and instead of taking care of the problem (which they finally did) they claimed that Windows 10 sometimes cuts the internet off our computers for some reason or another. My question is, from your experience, does this happen for sure, or are these service providers "techs" just avoiding to deal with their problem? Thanks "Jean Paul" (Paul) Our answer Hi Jean Paul. It seems to us that they're not being 100% honest. Of course, it has happened where a new Windows update has interfered with a connection, but once it is reestablished, it doesn't keep disconnecting. Microsoft even has a troubleshooting feature that lets you completely reset your Windows networking. See our tip here . It includes tips ranging from how to power cycle to completely resetting the Windows network. It's not unusual for an ISP to blame something/someone else. We see it all the time. We are glad they finally fixed it for you. ------ Jean Paul wrote back: "Wow, talk about a fast response. You make me feel like I was the only client you had to deal with. Thanks TC. My ISP did put me through the procedure you mentioned in your "tip", which didn't solve the problem (so my Windows was OK). After bugging them for 3 days, they finally discovered that they forgot to connect my internet service when I renewed my contract with them 3 days ago. If they didn't offer such a great package deal, I'd search for another provider. You guys are the greatest. I'm sending you a "monetary tip" for being so good to me. JP" Robert says he didn't get newsletter from last week (August 10, 2018, Issue #774) Would you please check for me to see if the news letter for 10 Aug 2018 got returned or what. I have had no problem getting the news letter for quite a few years now but I did not get this one. I would like to know so I can get this fixed. Thanks Our answer Hi Robert. It appears that ISP is censoring your email using a "service" called Spamcop which is notorious for identifying newsletters (regardless whether you want them or not) as spam/junk. You will need to contact them and ask them to not censor your email. Here is our info so you can provide it to them: Received: from pr1.netatlantic.com (pr1.netatlantic.com. [69.25.193.85]) From: "Cloudeight InfoAve Premium"<cloudeight-news@thundercloud.net> If you cannot get them to cooperate, you can get a free Gmail account. Gmail does not censor your email and allows you to decide what is spam/junk. Here are some of the details of your ISP using Spamcop censored your email and prevented you from receiving our newsletter. (Note we sent Robert full details in our email reply to him, for this newsletters we're including only some of the information with Robert's email address masked for privacy: Fri, 10 Aug 2018 09:58:46 Sending email to: *********@grandecom.netWe hope this helps you, Robert. And we hope it helps everyone who uses an ISP who blocks email. Tony wants to be notified before Windows restarts his computer after an automatic update Hi Darcy or TC. Can you advise me. How do I prevent Microsoft performing updates and restarting my machine without at least some sort of warning. I would like to at least be able to close my programs before restarting my computer so I don't loose my software settings. Please help/advise, I get too upset when I have to restart my programs and get back my software that I have been editing back to where they were when I left them. I can't operate like this, with my age I keep getting more frustrated with Microsoft and their updating and restarting without any NOTIFICATION at all. Tony Our answer Hi Tony. Windows 10 Home doesn't have a lot of options for delaying updates. Windows 10 Pro allows you to delay them for an extended period of time. So, since you're using Windows 10 Home edition, here's the best option you have. 1. Open Settings (Right-click on the start button and choose "Settings" or press Widows Key + the i key). 2. In Settings click on Update & Security 3. When Update & Security opens you should be in Windows Update by default - if not click "Windows Update" on the menu on the left.  4. In Windows Update click on" Advanced options" as shown above.  In "Advanced options" turn the switch under "We'll show you a reminder when we're going to restart..." to "ON" (as shown above). If you set that up you should see a notification like the one below appear when Windows is getting ready to restart after an update. You can delay the restart by clicking on "View settings".  I hope this helps you, Tony. Bonnie is looking for the sticky note program we once recommended Sometime back you told us about a new "Sticky note" app and now I can't find it. If you could let me know, I'd really appreciate it. Thanks and God's blessings to both of you. Bonnie Our answer Hi Bonnie. Thanks so much for your support and your kind words. The program you're looking for is called "Stickies" and it's free. It's quite a bit more than a sticky notes program - it has a lot of features. We have not checked it out since 2016, but the site and its owner remain the same, so it should be fine. Here's the developer's description: "What is Stickies?You can download it here. Please let us know what you think of "Stickies". Arnie wants to know how to clear his browsing history before giving away or selling his computer How can I delete all the sites that I have visited before I sell/give my computer away. Our answer Hi Arnie. You're going to want to get rid of all the personal data on your computer if you're going to sell it or give it away - not just the sites you visited. There's a great deal of personal info stored all over you computer. Since you're using Windows 10, the fastest and easiest way to get rid of your personal files and folders on your computer is to reset your PC using Windows 10 Reset. Go to Settings > Update & security > Recovery > Reset this computer You will have two choices... keep your files or remove everything. Choose "Remove everything" (see the screenshot below):  Once you start the reset, it will take about 45 minutes to an hour to complete. When it's done all your programs, personal files and settings will be removed and a fresh copy Windows 10 will be installed. So then, whoever your give your computer to or sell it to will be able to set it up however they want.
If you're not using Emsisoft we're going to make you an offer you can't refuse. For the price of a one-year Emsisoft license, we'll connect to you computer, remove your old antivirus, double-scan your computer for any malware/viruses, install and configure Emsisoft and give you a one-year license for Emsisoft. How can you refuse this offer. If you're not using Emsisoft - now is the time to switch. See this page for more information.  Use Chrome’s Incognito Mode to Troubleshoot Problems If you are having problems with Chrome, the easiest way to make sure that it’s not a browser extension causing your problem(s) is to open Chrome in Incognito mode. To open Chrome in Incognito mode, right-click on its shortcut and choose “New incognito window” , or click on the Settings icon (3-vertical dots) and choose “New incognito window”. Incognito mode disables all extensions automatically*. Try browsing with Chrome in Incognito mode for a few minutes and see if you still have the same problems. If you don’t have any problems while using Chrome in Incognito mode, then chances are good that one of your extensions is causing your problem(s). You can disable each extension, one at time, until you find the culprit that’s causing your problem(s). You can then choose to leave the extension disabled, remove it, or check to see if there’s an updated version. If you’re still having problems, then it’s most likely not a problem caused by a browser extension. In that case, you might want to consider resetting Chrome by following the instructions on this page. That page also has instructions for fixing Chrome by completely removing Chrome and reinstalling it. If you choose to re-install Chrome, be sure you export and save your bookmarks first – otherwise you’ll lose them. To learn how to save your Chrome bookmarks, see this Cloudeight tip. *Incognito mode in Google Chrome, disables all extensions except ones you have explicitly chosen to allow in Incognito mode. Most of you shouldn’t have to worry about that. Use Edge or Firefox? You can use a variation of this tip. This tip will also work in Edge in its “InPrivate” mode and in Firefox in its “Private” mode. You can also launch Firefox it its Safe mode too. Open Firefox, click on Help > Troubleshooting > Start in Safe Mode. How Much Data Do You Use? Have you ever wondered how much data you use on your computer? There's an easy way to find out. Here's how. Right-click the start button and click on Settings (or press Windows key + i to open settings). In Settings click on "Network and Internet". In "Network & Internet", click on "Data usage: in the menu you'll see on the left. When the "Data usage" you'll see at glance how much data you've used in the last 30 days,
Additionally, if you have a data plan that limits how much data you can use, you can set a data limit in the Data usage dialog (see above). Now that you can see how much data you've used over the last 30 days, you probably want to see what programs are using the most data. That's easy. Just click on the connection you're using (in the screenshot above all of my data is via my OmahaPlus Wi-Fi network) and you'll see a list of apps and the data they've used over the last 30 days.
If you watch movies or a lot of videos online, you may be surprised how much data you've used. Note also (see the screenshot above), you can reset all data usage stats to zero by clicking the "Reset usage stats" button. Keep in mind: this only shows the data usage from your Windows 10 PC. if you have a tablet or smartphone that uses your home Wi-Fi, it won't be reflected in the Windows data usage stats - neither will it show data usage from any other Internet-connected device like your Roku, Amazon Fire Stick or Smart TV. How to Stop Windows 10 From Automatically Updating Drivers In Windows 10 Home Edition, you have very little control over Windows Updates. Most of you know that Windows will automatically download updates for Windows 10 whenever they are available. However, did you know that Windows will also download and update device drivers automatically? We have been advocates against using any kind of automatic driver update software for a long time , but we’ve been more tolerant of Windows automatic driver updates. You might think that Microsoft would always provide you with the latest most up-to-date software drivers for your device and download them automatically. Even if it worked as well as it sounds, there’s a couple things wrong with that: 1. If your hardware devices are working well, then you don’t need to update your drivers. 2. Windows sometimes downloads the wrong (or outdated) drivers for your hardware causes you heaps of problems. A good example of problems that occur when Windows automatically downloads and installs drivers are graphics drivers. I can’t tell you how many times we’ve received emails from people who had problems with their computer’s display properties after a Windows update. The best course of actions is what we’ve always suggested: The only time you ever need to update your drivers is if a hardware device is not working correctly. Your printer, your display, your sound – are all examples of devices that use drivers. If you do need to update a driver, the device manufacturer’s web site is the best place to go for new drivers. Not only are you assured you’ll get the correct driver(s), but you’ll also get the newest driver(s) including the ones with unique interfaces to interact with your device… touchpads and printers are good examples of this. So, how do you keep Windows from automatically updating drivers? You might think Windows Update would be the place to go to stop automatic driver updates…but it’s not. Here’s how to disable automatic driver updates in Windows 10. Here’s short way to do it (this saves you several steps): If this does not work for you , see the long way further down on the page. 1. Type Device Installation in Taskbar search and press Enter when you see “Change device installation settings” appear at the top. 2. When the “Device Installation settings” window appears, select “No (your device might not work as expected) & click “Save Changes”. See the screenshot below.
And that’s it. If that way does not work for you - for example when you type Device Installation in taskbar search you don't see "Change device installation settings" appear at the top, see this page to see how do it the long way. IMPORTANT: If you change your settings this way, you are responsible for updating device drivers if a hardware device is not working right. WARNING: Always get drivers from the device manufacturer’s Website - never do a general search for drivers. IF YOU CHANGE YOUR MIND: And if you decide to let Windows automatically update drivers in the future, repeat the steps above, but this time select “Yes (Recommended)” in the Device Installation Settings dialog and click “Save changes”.
Many HP Inkjet Printers Require Important Firmware
Security Update If you have an HP Printer, you should visit this page to find out if your printer requires an update. Many HP printer models are listed on that page. Here’s what HP has to say… this was dated August 1, 2018 and just came to our attention today.
If you have an HP Inkjet printer, we advise you to visit this HP page and see if your printer is listed. If it is listed, look for the “Resolution” section on that page (shown below) as it contains a link to the drivers page where you can download firmware update for your printer and instructions on how to update the printer firmware.
Make sure your
printer is listed on this page before downloading
firmware updates.
Want more computer tips & tricks? Windows 10’s Ease of Access Part Two: Cursors and Touch Points
We have thousands of Windows tips, tricks and more on our InfoAve web site. Come see for yourself!
SeniorPass: A Great Deal for Our Friends 60 and Older! Price Change Coming Monday August 20, 2018 We introduced SeniorPass on May 2, 2018 and it's been a great success. We have kept the introductory price of $79 since them, but starting Monday, August 20, 2018, the introductory pricing will end. But guess what, it's still going to be a great deal at $99 - for a full year of unlimited computer care and repair sessions. Having a SeniorPass is just like having insurance for your computer. And it's amazingly affordable! Remember the price will going up starting Monday, August 20, 2018. But right now you can still get a SeniorPass for special introductory price of $79. With a Cloudeight Senior Pass you can get help with computer problems whenever you need it as often as you need it for one full year. We're here to help you.
Get your
SeniorPass and/or get more information here. Instructables: Learn How to Make or Do Just About Anything A long, long time ago, back when I first met EB, I thought she knew everything. So when I needed to know how to do or make anything I just asked her. But then, as I got to know her better, I found out that she doesn’t know everything. Go ahead and ask her how to grow a square watermelon. She won’t know… I don’t think. Anyway… our site pick today is called Instructables. It’s a site that had its origins at MIT and Squid Labs. But you don’t care about that, all you care about is what it is and what you can do with it. And what you can do with it is- just to name a few…  Bring the chips, mi amigo! Learn to a simple wooden table with benches for kids Learn to grow a square watermelon  That resembles you, EB... You’re so square! Learn to make an emergency oil lamp  I’ll drink the beer, you make the oil lamp! Learn to fix up an old bicycle Or learn to make or do over 100,000 more things. OK you get the idea. Just about anything you want to learn how to do or make can be found on Instructables. There are currently over 100,000 Instructables on the site. And the really great thing about Instructables is that most all of them are easy to understand – and most include pictures so you can easily follow the instructions. Finding what you’re looking for on Instructables is a snap: Just type in what you want to learn to make or do in the site’s search engine at the top of each page and there’s a good chance you’ll find exactly what you’re looking for in just a second or two. The site search is extremely fast and accurate. If you choose you can also browse through the site’s “Featured” Instructables. or browse through the Instructables by category from Categories menu at the bottom of the page: The categories you can browse are:
Here’s some info from the site’s owners/developers:
So what have you learned so far, EB? That’s right! When you want to do or make something and you are not sure how, check out our site pick “Instructables”. We’re pretty sure you’ll find what you’re looking for. If you’ve yearned to learn how to make or do something, then Instructables is a site you’ll find is worth much more than its weight in gold. After all, how much does a website weigh? Seek no more.. go and learn! Visit Instructables right now. You’ll be glad you did.  Getting Old My Way It’s hard to believe that autumn is just around the corner. It seems just the other day I was sweating my way through mowing the grass on the first “official” weekend of summer – that would be Memorial Day Weekend for those of you who don’t live in the USA. I don’t know why but this time of year, the trees look kind of a fuzzy green. They’re getting old. And so am I. With autumn right around the corner, I decide to move some logs to the wood pile. These were old logs – probably rotten now – that I had toted from Heaven knows where to the garden that I painstakingly laid out decades ago. The logs were heavy. They were much heavier taking them out than I remember them being when I put them in. They should be lighter – they’re decaying for goodness sake. I’d like to tell you they were water-logged and therefore actually heavier now, but the fact is, I’ve grown old over the couple decades. Those logs I hauled in and an laid around the garden as a neat and thrifty border long ago toted in a lot easier than they toted out. After decades of planting gardens, weeding gardens, tending gardens, watering gardens, cursing gardens, fighting bugs, plant diseases and too much rain,, too little rain, too much cold, too much heat, frost, floods, drought, deer eating up everything and so on, I decided that I had had enough of gardens. Enough! I said to myself. I talk to myself more and more these days. No one else will talk to me. Even my kids text me instead of call me: Hey dad! U wanna go 2 lunch some day? Enough of that… back to the garden. Every year I’ve threatened to give up the garden… Read the rest of this essay here.  Now available: Reg Organizer 8.16 If you purchased or renewed Reg Organizer through Cloudeight within the last 12 months, you're entitled to a free version upgrade to Reg Organizer 8.16. Save $14 on Reg Organizer right now! Reg Organizer - A Swiss Army Knife of Windows Tools - Works Great on Windows 10! 
Ads are not malware, viruses or ransomware, we tells you! Not a week goes by that we don't receive two or three emails from frantic readers who have been tricked by a tech support scam into thinking they've been hacked -or that their computer is full of viruses, malware and all sort of other scary sounding stuff. Many times they blame their security software for letting these bogeyman through their defenses. But that's not what happens. What happens is simply panic. Panic overrides logic and causes the brain to think erratically. Panic has always been one of the biggest enemies of common sense - and scammers know this. And they'll use it against you. Scammers now how to make ads that look like popups and make the popups look like they are coming from your own computer.  The above is an example of a tech support scam popup that appears to be coming from the victim's computer. If you fall for these kinds of scams, call the number on the pop-up and give these criminals your credit/debit card number you stand to lose several hundred dollars. So if you do get tricked in to giving criminals your credit or debit card info, it's really important that you call your back or credit card company right away and tell them your were scammed. Most of the time you can have the charges removed. If you're not sure what a tech support scam looks like or what to do if this happens to you, please see this page for some examples and screenshots of tech support scam popups and tips on what to do if you see one as well how to get rid of them. It's really important that you look at the examples of tech support scams so that your recognize them when you see them. The more you know about these kinds of scams, the less likely it is that you'll panic. And if you don't panic, and you read this article, you'll know exactly what to do if this happens to you. There is nothing more basic than helping you stay safe on the Internet. Sales of the following products and services help support our newsletters, websites, and computer help services we provide. Cloudeight Direct Computer Care: Single Keys or Season Tickets - always a great deal. Cloudeight Direct Computer Care is like having PC insurance. Get more information here. Emsisoft Anti-Malware: Emsisoft is the only Cloudeight endorsed and recommend Windows security program. It provides users with a complete antivirus, antimalware, anti-ransomware, anti-PUPs solution. We offer single Emsisoft licenses and multi-computer licenses at discount prices. Also, we offer our exclusive Emsisoft with Cloudeight installation & setup. Get more information here. Cloudeight Backup Service: Professional setup of a complete backup system including creation of rescue media, image backups, incremental backups, Cloudeight Direct Backup session key and a lifetime license for Ashampoo Backup Pro 11. Get all the details here. Thunderbird Email Setup: Thunderbird is a great email program that you can use with your Gmail and Outlook.com (Hotmail) web mail accounts as well as with your Internet provider's email. We'll set it up right for you. Our set up includes configuring up to 3 emails accounts and setting up Thunderbird to use stationery (if desired). Our Thunderbird Email Setup Service is always a great deal. For more information visit this page. Reg Organizer 8.10: Reg Organizer is the Swiss Army Knife of Windows tools. It's far more than just a registry optimizer and cleaner... it's Windows all-in-one toolkit. Helps you keep your computer in tip-top shape and helps solve annoying Windows problems. Reg Organizer works great with Windows 10 too! Get more information about Reg Organizer (and get our special discount prices) here.  If you don't need any of the above products or services at this time, please consider helping us with a small gift. Everyone who helps us with a gift is invited to become a Cloudeight Booster and is eligible for special Cloudeight Booster Freebies and special Cloudeight Booster sales. Please consider making a small donation today. Ad thanks to all of you who support us! We appreciate it very much!
 These products and services are recommended and endorsed by Cloudeight:
We'd love to hear from you! If you have comments, questions, a tip, trick, a freeware pick, or just want to tell us off for something, let us know. If you need to change your newsletter subscription address, please see "Manage your subscription" at the very bottom of your newsletter. We received hundreds of questions for possible use in IA news. Please keep in mind we cannot answer all general computer questions. We try to personally answer as many as we can. We can only use a few to in each week's newsletter, so keep this in mind. If you have a support question about a service or product we sell, please contact us here. Subscribe to our Daily Newsletter! Get computer tips & tricks every night. Our daily newsletter features a computer tip/trick or two every day. We send it out every night around 9 PM Eastern Time (USA). It's short and sweet, easy-to-read, and FREE. Just visit this page and sign-up. All you have to enter is your email address. Once you confirm your subscription, you'll receive our daily newsletter every day, six days a week. You can unsubscribe at any time. Print our Cloudeight Direct Computer Care Flyer! Print our Cloudeight Direct Computer Care Flyer and spread the word about our Cloudeight Direct Computer Care computer care and repair services. Get our ready-to-print flyer here. We hope you have enjoyed this issue of InfoAve Premium. Thanks so much for your support and for being a Premium subscriber. Have a great weekend. Darcy & TC Cloudeight InfoAve Premium - Issue #775 Volume 15 Number 44 August 17, 2018 Not a subscriber? Subscribe to our InfoAve Premium Newsletter Share Us on Facebook! We'd love for you to share us with your family and friends on Facebook. Help us by sharing us on Facebook!  "Cloudeight InfoAve Premium" newsletter is published by: Cloudeight Internet LLC PO Box 73 Middleville, Michigan USA 49333-0073 Read our disclaimer about the tips, tricks, answers, site picks and freeware picks featured in this newsletter. Copyright ©2018 by Cloudeight Internet |
