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Cloudeight InfoAve Premium
Issue #783
Volume 15 Number 52
October 12, 2018
 
Dear Friends,

Welcome to Cloudeight InfoAve Premium issue #783. Thank you for subscribing and for being a part of our Cloudeight family. We appreciate your subscription and your support very much!

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This is the Last Issue of Our 15th Year of Cloudeight InfoAve Premium

This is issue #783 and the 52nd and last issue of the 15th year of InfoAve Premium. It's hard to believe another year has passed and that next week we will start our 15th year of InfoAve Premium. A lot has changed since we published our first issue back in 2002. Windows XP was new and already on it's way to becoming the most popular Windows ever. Cloudeight Stationery was one of the top 100 sites on the entire Web and Outlook Express was everyone's favorite email program. There were no tablets or smart phones. There was no Chrome, no iPad, no iPods, no iTunes, no Android, no Twitter, and no Facebook. Flip phones were cool and Blackberry was the iPhone of its day.

Of course not all of the changes have been for the better. But through it all, we have been committed to helping you navigate a changing computer world. Week after week, for over 15 years, we've made it our goal to help you get more out of your computer, stay safe on the internet, and to always put your best interest above everything else.

Every month, we help hundreds of people who write to us for help. A few of those will appear in the Questions and Answers section of this newsletter. But most of them you never see. We have provided free help to thousands and thousands of people since 1998. And since 2011 we've been helping people, one on one, with computer problems using our Cloudeight Direct Computer Care remote care service. And we will always continue to help you.

As we begin our 16th year of this newsletter, we want you to know we're always on your side, and we will continue to do our best to help you with your computer and to help to keep you safe on the Internet.

And finally, we've saved the most important thing for last. The most important thing we have to say is: THANK YOU. Without your support and your encouragement we would not have been able to keep our newsletters and our small business going all these years.

THANKS TO ALL OF YOU FOR A GREAT 15 YEARS OF "CLOUDEIGHT INFOAVE PREMIUM".

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Help us help you. Fall Donation Drive 2018

Help Us During our Fall  2018 Donation Drive

When you support us with small gift, you help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. Plus, our computer tips make your computer easier to use.

Did you know that we provide support to thousands of people? Every week we help dozens of people via email at no charge. The questions and answers you see in our newsletters are from the email answers and help we provide to everyone free of charge.

 Thanks to your gifts, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, provide you with the knowledge you need to navigate the Web safely, provide you with suggestions for safe, free software and websites, and help you get more out of your PC.

Please Help us keep up the good fight with a small gift.

After giving your gift, you will receive an invitation to become a Cloudeight Booster.

Interested in making an automatic monthly gift? Visit this page. Help us keep helping you... and helping you stay safe on the Web.

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Cloudeight InfoAve Premium - Reader's Comments 

A comment from Bryan
Devotion beyond the call of duty - that sums up my accolade to our 'Dynamic Duo' - namely Darcy & TC for the extent they went to recently to give me the service they had undertaken to do. To set the scene I live in N.Z. which has a time zone approximately 20 hours ahead of their area. Therefore it is not easy to seek a time which is suitable to both parties
.
I had two requirements, namely to have 'Ashampoo' installed, and also 'Thunderbird'. The 'Ashampoo' service was no problem. TC fixed that smartly but then explained that Darcy is geared to handle 'Thunderbird' and suggested an 'unattended access' arrangement by which it could be handled without me being inconvenienced by an after midnight call. This was arranged, but thwarted due to my laptop switching off even though it was, and still is, calibrated to never actually switching off i.e. 'Never' being used.

In an endeavor to seek a solution I advised that I was quite prepared to be available at a set time, but within a very short time I had a 'chat' call on the screen from Darcy (at about 10 p.m. NZ time) asking if it was convenient to install 'Thunderbird' then! - and some 50 minutes later it was all done. From my deductions, having regard to the time and the fact that 'daylight saving' had just commenced, I assume that it was about 5 a.m. where they were. That was just so fantastic that their devotion to their friends and customers went to that extent. Quite frankly, being well over 85 years of age, I felt humbled by the consideration shown. It is indeed most comforting to know that we have people from afar, whom we haven't actually met, who are prepared to go the extra mile as they did on this occasion.. Need I say more?

Kind regards and a grateful thanks - that was indeed a very nice gesture & much appreciated. Bryan

A comment from Sarah
Just wanted to give a little more in appreciation of your hard work getting my screen repaired wonderful service in a world of deceit many thanks. Sarah

A comment from Martin
Thanks so much for getting my Chrome browser cleaned up an working again. Also thanks for optimizing and cleaning up my computer. I had no idea it was in such bad shape. Running great now thanks to you! Keep up the great work. Martin

A comment from Carleen
What a great idea unattended support is. I had a problem with my computer (actually several). Darcy came one and set up an unattended. She told me she'd get to my computer as soon as possible - no appointment necessary. The very next morning I woke up and my computer was fixed! So thankful to you for your excellent service. Carleen

A big Cloudeight "Thank you!" to Bryan, Sarah, Martin, Carleen  and everyone who took time out to write to us this week. We appreciate your kind words and your support very much! EB & TC

Cloudeight Direct Computer Care computer repair keys are always a bargain! Get your Repair Keys here.

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Cloudeight Direct Anytime Support

Introducing Anytime Support! Available Now At No Extra Cost With Any Of Our Annual Support Plans!

If you have a Cloudeight Direct SeniorPass or Season Ticket you are now eligible for Anytime Support at no extra cost!  All you have to do is request us to set up Anytime Support for you. We can schedule a time with you and  setup "unattended access".  it only takes about five minutes to set this up. Once this is done, we will be able to log on to your computer any time you need us - as long as your computer is on. You will not need to be sitting at your computer!  And we'll be able to give priority scheduling on those who have Anytime Support set up. This service is included with your SeniorPass or Season Ticket at no extra charge! Ask us about this service

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Here are some important links for you:  

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Jan has continuing problems with Microsoft Word 2013
Hi, the last couple of weeks I have problems with Microsoft Word (2013). It does not  answer every time and it needs repairing a couple of times every day. And that is frustrating since I use this program a lot. Any tips what I can do to get rid of this problem? Thank you. Jan

Our answer
Hi Jan. When repairs stop helping, it may be time to consider the latest version. I had to do this as mine kept doing the same thing; 2013 is getting pretty old as far as software goes. I have seen some reference to display driver issues and updates, but not sure if that would be an option for you. You can also try disabling hardware graphics acceleration.

Our advice is to consider moving to a newer version of MS Office. Office 365 (always the newest and most updated version of Office) costs about $7 a month or $69 for a year. Here is Microsoft's info page. You'll get the best price at Microsoft; beware of other sites offering discounts on Microsoft Office.

One other option would be to completely uninstall MS Office completely, restart your PC and then install a fresh copy of MS Office 2013. But keep these things in mind:

1. Make sure you have your MS Office product key before you uninstall MS Office 2013

2. And keep in mind that this may not fix your problems. Some others who have tried this say it didn't work for them.

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Chris asks "What version of Windows 10 am I running?
I am sure you have answered this question many times in the past, but how can you tell what version of Windows you have installed on your computer? I trust everything you two say because you have never steered me wrong! Thank you for all your hard work!

Our answer
Hi Chris. Thanks so much. Just type WINVER in taskbar search and a window will open showing the version of Windows 10 installed on your computer. Here's an example:

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Hope this helps you, Chris.

-------------
Chris wrote back: "Thank you Darcy. I appreciate that very much."

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Cheryl has big problems with Windows 10 updates
Over the last several months I have not been able to update Windows 10, due to something that Microsoft says needs my attention – “my BIOS needs to be upgraded.” Of course I have absolutely no idea what they are talking about, let alone how to do such a thing. As time has gone on Windows update assistant is continually trying to update my computer and has not been able to, and therefore it has been causing havoc by slowing down my email and my Firefox browser, and demanding that I fix my BIOS with frequent interruptions.

There are 2 different messages that I am receiving from Microsoft. One says, “the following things need your attention to continue the installation and keep your Windows settings, personal files, and apps. HP Pavilion notebook - BIOS needs to be upgraded before you can upgrade to Windows 10. Uninstall this app now because it isn’t compatible with Windows 10.”

The other message from Microsoft says, “something went wrong. Microsoft can’t install important security updates on your PC. Please contact Microsoft support for help with this error. Please provide the support representative with this error code: 0xc 1900209”

Our answer
Hi Cheryl. First, the version of Windows 10 you're using (Windows 1607) is over 2 years old - its end of life is scheduled for February 2019. It was released in August 2016. So, it appears you have had problems updating for quite a while as you have not installed a Windows version update since then. So far you have missed versions 1703, 1709 and 1803 and 1809 which will soon be released. You've also missed all the cumulative updates. So, whatever is going on there has been going on for a long time.

BIOS issues that prevent Windows Updates require assistance from your computer manufacturer. We cannot assist with BIOS updates since these are done outside of Windows and offline.

You should visit this HP page and read the information about updating your computer's BIOS. Since this is done offline and when you're not booted into Windows, we cannot assist you with this.

As far as your second error, our guess is that it will be resolved if you're able to update your Windows 10 computer to a more recent version of Windows 10.

I'm not sure what you mean by Windows Update assistant - since that's something you download from Microsoft - intentionally. It does not download automatically nor does it run automatically. If you meant Windows Update, Windows Update will continually look for updates for you computer (including maintenance updates, security updates, etc.) and it will keep trying to update your computer until it succeeds. The only way to avoid this is to turn off Windows Updates and that's definitely not recommended.

Once you get your BIOS issues resolved you should be able to update Windows 10. If you need any further help or information, please let us know.

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Colin is ready to abandon Gmail because of missing emails
Just a word of caution when using Gmail's Labels. I compartmentalise a lot of my emails I wish to keep and use the Gmail Labels to facilitate this.

Of late however I have found, or not found as is the case, some emails I have sent into various sections. They have disappeared. I don't know if there is a solution to this but it is. to say the least, rather annoying.

By the way it happened in the older versions of Gmail too. Does Thunderbird have a similar function as I may be very tempted to abandon Gmail because of this.

Our answer
HI Colin. Labels in Gmail are not really folders; they are just labels so you can find emails that have similar content more quickly. If you saw an email with a filter, and then could not find it, it was probably archived - but it is still there (not deleted). Emails are only be deleted if you specifically delete them from your inbox/all mail folder.

If you look in "All Mail" you will find that everything is there in that folder, including all archived mail

In Thunderbird, all labels will look like folders - so Gmail works very nicely in Thunderbird.

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Gerry wants to know what we think of iDrive backup
I know you like and use Ashampoo but was wondering what you think of iDrive backup system. Thanks!

Our answer
Hi Gerry. It doesn't matter whether we're talking Ashampoo backup, Windows Backup, Windows File History or any other backup program - the only full backups we recommend are local backups. Those are backups you keep at home on external drives.

There's a place for cloud backups, no doubt, but backing up your entire hard drive or making image backups and storing them on the web is not only impractical, it also means the backups continually using up your bandwidth and computer resources.

#1 ) Practicality

Most of us have 1 TB hard drive with hundreds of gigabytes of data. While most of us have fast connections, the average is about 15-20 mbps. That's megabits per second, not megabytes per second. A megabit is 1/8 (0.125) megabyte. So a connection speed of 20 mbps of 20 is 2.5 megabytes per second (MBps). And that does not mean you can actually download at that speed. Your internet connection speed is only one consideration: Site traffic, the site's servers, and site's location are all factors. So even if your download speed shows 20 mbps (2.5 MB per second) your actual downloads speed will almost always be slower.

So, let's say you keep local backups and you have a bootable rescue disk so you can access your backup even if your hard drive fails  and you have to install a new hard drive. If you have a local image backup you can install a new hard drive and use your image backup to "image" the hard drive and you'll be back up and running in an hour or two. And everything will be exactly as it was before the old hard drive failed.

But let's change the scenario. Imagine you're using a cloud backup for everything and your hard drive goes belly up. What are you going to do? You're going to have to download hundreds of gigabytes of data which may take you an entire day or more.

2.) Use of system resources & bandwidth

Using a cloud backup service to back up hundreds of gigabytes of data to create full image backups means (no matter what gimmicks they advertise) part of your bandwidth will be used by your cloud backup and every cloud backup program, like iDrive, requires that you install a program or dashboard on your computer and that program will continually run all the time while your computer is running.

With local backups, you can set them to run at the interval you choose - for instance once each week. And while local backup programs do use resources while backing up it's only for a limited time and only when scheduled. And they use no bandwidth.

So... Cloud backups are useful as 2nd or 3rd backups (redundant backups) for your personal files like pictures, documents, music, etc. You may have a lot of personal files, but generally all your personal files won't take up nearly the space that backing up your entire hard drive does..

Cloud backup program 'OneDrive' comes with Windows 10 and backups your personal files "in the cloud" although OneDrive space is limited. If you have Office 365 you'll get a lot more space. And you can also purchase additional space.

Google Drive is another cloud backup most everyone has. If you have a Google account you get 15 GB of storage for each Google Account. You can store a lot of personal files on 15 GB of storage space.

Cloud backups are practical for personal files, but not for backing up your entire computer and/or creating and storing image backups.

That's our take on iDrive and others similar to iDrive such as Carbonite.

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Rex wants to know about Windows 10 October 2018 Update (version 1809)
Hi TC/Darcy, I guess you must have a lot of complaints about Windows10 1809 upgrade. In the update history it shows as needing a restart to finish install but after many restarts the system is still at 1803. I ran the troubleshooter many times applied the fix and received three fixes successful notifications all to no avail. Do I leave it alone and wait for it to install or run the Repair function from the Repair disk or maybe switch to Linux. Looking forward to your comments on this subject. Regards,
Rex

Our answer
Hi Rex. Yesterday (05 October 2018) Microsoft pulled Windows 10 October 2018 Update (version 1809) due to some serious problems with it.

Since as of today, Windows 10 version 1809 (October 2018 Update) is still not available, we you wait a while before you try updating.

Please read our article here.

As far as Linux goes, it has a steep learning curve for Windows users - and despite Linux lovers' accolades about how much better it is than Windows - it's far from perfect. I've used it on test machines on an off for several years; I'm not impressed. It falls into the category of "better than nothing". This is my honest opinion of Linux. There are a large number of different versions of Linux of which I've tried three.

Hope this helps you, Rex.

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Gladys wants to know if she can upgrade a non-genuine copy of Windows 7
A question please: Would I be able to upgrade to Windows 10 if this Windows 7 is not genuine? Gladys

Our answer
Hi Gladys. You can't legitimately upgrade a non-genuine Windows 7 to Windows 10. You'll end up with a Windows 10 you can use for 90 days then it will expire. Your best bet is to call Microsoft Customer Support at 1 (800) 642-7676 (or Australia local 13 20 58) and explain that you have a Windows 7 computer that says Not Genuine and it was that way when you got it. They will provide you with product key (in most cases).

Don't mention that you want to upgrade to Windows 10 - they'll tell you- most likely- that the deadline has passed, but as we showed a couple a months ago, you can still upgrade (and do it legally) right from the Microsoft site using the Update assistant. See our InfoAve article for more information on upgrading Windows 7 (or Windows 8x) to Windows 10 free of charge.

If you need help, let us know. We hope this helps you.
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Cloudeight Direct Computer Care SeniorPass

Now Includes "Anytime Repair" with Our Unattended Support Feature!

SeniorPass: A Great Deal for Our Friends 60 and Older! 

With our Cloudeight Direct Computer Care SeniorPass, our friends age 60 and older get one full year of unlimited computer care and repair for one low price. With our SeniorPass you'll get the best computer care anywhere - any time you need it!

SeniorPass is valid for unlimited computer care & repair sessions for one full year starting with the first time you use it. The clock does not start ticking until you use your SeniorPass for the first time. A great deal!


Having SeniorPass is just like having insurance for your computer. You'll get one full year of computer care and get help with almost any computer problem whenever you need it. We're here to help you.

Computer care & repair for one full year. Check out our SeniorPass offer right now!

Get your SeniorPass and/or get more information here.

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Cloudeight InfoAve Premium -Tips & Tricks

How to Enable Text Prediction and Spell Checking in Windows 10
Windows 10 Version 1803 and newer

Text Prediction has been a feature of Android and Apple tablets for a long time. It saves time and automatically corrects spelling errors. For a while now, Windows 10 has also offered text prediction, but it was limited to the onscreen keyboard (software keyboard) that is mostly used on Windows 10 tablets.

In Windows 10 Version 1803 (April 2018 Update), Microsoft enables Text Prediction for users of desktop and laptops who mainly use the hardware (standard) keyboard.

If you’re using Windows 10 Version 1803 here’s how to enable text prediction for your hardware keyboard (desktops & laptops):

1] Press Windows key + i to open Settings

2] In Settings click on Devices.

3] On the menu on the left click “Typing”.

4] In Typing under Hardware Keyboard turn both switches to “On” (see screenshot below):

Cloudeight Windows 10 Tips & Tricks

Text Prediction works on any Windows 10 App – Edge, Notepad, WordPad, etc. But woe! It does not work on any 3rd-party apps, like Chrome, Open Office, and so on.

Much like its older brothers (sisters?) on Android and Apple devices, as soon as you start typing you will see suggestions pop up. You can choose one of the suggestions by selecting it with the arrow keys – Up/Down/Right/Left.

Cloudeight Windows 10 Tips & Tricks
Above: Text Prediction in action.
 

Bonus tip:

To find out what version of Windows 10 you’re using, type WINVER in the taskbar search and press Enter.

Windows 10 version 1703 is the Creators Update (April 2017)

Windows10  version 1709 is the Fall Creators Update (October 2017)

Windows 10 version 1803 is the April 2018 Update (May 2018)

Windows 10 version 1809 is the October 2018 Update (pending)

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Clipboard History In Windows 10 October 2018 Update (Windows 10 Version 1809)
Windows 10 October 2018 Update (version 1809) and newer

Note: As of right now, Windows 10 October 2018 Update is on hold because of some serious issues with it. This tip will come in handy soon in next update of Windows and beyond.  

One of the most popular types of freeware programs have been clipboard managers. Why? Because until Windows 10 October 2018 Update (version 1809), you could only have one item on your Windows clipboard at a time; whether it was an image or text, you were limited to one item. Period. So, smart developers created clipboard managers that allowed you to store and access many clipboard items. Clipboard managers came in handy for those of us who find ourselves  typing the same text over and over like….

Best regards,

Phillip P. Example, Esquire
Example, Sample & Example
Attorneys at Law

Who wants to type that stuff over and over. (Yes EB? Yes I know they probably have people who type this stuff over and over. This is just an example. No pun intended.)

In Windows 10 Version 1809 all you need to do it turn on Clipboard history and you’ll instantly have access to all the items you’ve copied to your clipboard. I t works just like a clipboard manager, but being Microsoft they can’t just call it a Clipboard manager, they call it Clipboard history. Whatever you call it, it works like a Clipboard manager and stores everything you copy and keeps them all neatly organized… see?

Cloudeight Windows 10 Tips and Tricks

Just click on the item you want to paste. 

But before you can use the new clipboard, you have to turn it on. And how do your turn it on? I’m glad you asked. Open Settings (Windows key + i), click on System, and click “Clipboard” on the menu on the left. See?

Cloudeight Windows 10 Tips and Tricks

Oh yes… don’t forget to turn the switch under “Clipboard history” to “On”.

And if you have multiple devices and you have a Microsoft account, you can access your clipboard from your other devices as well.

You can view your entire Clipboard history by pressing Windows key + V.  You can delete single items from the Windows Clipboard history or clear everything at once.

And now, instead of typing something over and over, all you  have to do is press Windows key + V and click on the item you want to paste,  see?

Best regards,

Phillip P. Example, Esquire
Example, Sample & Example
Attorneys at Law 

Don’t be scratching your head… we’re not really attorneys and either is Phillip P. Example. Is he? Aw shucks... you get the idea!

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Take Control of System Restore in Windows 10
Windows 10 (all versions)

We’ve heard from many of you that when you try to use System Restore you can only find one or two restore points, even when you tick the box that says “Show more restore points.”

The reason for this is that Windows, by default, has set the maximum hard drive space that System Restore can use at 1 % of the total hard drive. If you have a 1 TB hard drive, that’s a maximum of approximately 10 GB. If you have a 500 GB hard drive it’s only about 5 GB.

System restore points, depending on the amount of data on your computer, can be quite large, so it’s quite likely that many of you have only 1 or 2 restore points you can choose from if you need to do a system restore, because of Window’s small default System Restore size limit.

Type "create restore" (without the quotes) in taskbar search and press Enter.

In the dialog that appears (see screenshot below), select your Windows drive (usually “C:” ) and click on the “Configure” button:

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In the System Protection dialog, make sure that “Turn on system protection” is selected. Under ”Disk Space Usage” use the slider to adjust the amount of disk space you want to allocate to System Restore.

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Now, click Apply/OK. And that's it!

Increasing the disk space allocated to System Restore increases the number of restore points you’ll have available. We recommend you don’t go crazy here. Don't allocate more than 10% of your hard drive space to System Restore. And keep in mind too, increasing the drive space allocated to System Restore has no immediate affect – you’re not going to see five new restore points appear out of the blue. Over time, you’ll have 4 or 5 (or more) restore points to choose from instead of 1 or 2. More is better to a certain point, but don't go wild!

Bonus tips:

You can access System Restore, should you need to use a restore point quickly this way:

Type RSTRUI in taskbar search and press Enter.

And, if you open System Restore and you only see one or two restore points, don't forget the tick the box near the bottom of the System Restore dialog that says "Show more restore points":

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How to prevent a Problematic Windows Update From Reinstalling in Windows 10
Windows 10

Note: This tip applies to cumulative updates and other regular Windows 10 updates. This does not apply to Windows 10 version updates. If a version update causes you problems, by default, you have 10 days to go back to the previous version of Windows 10. This option is available in Settings > Update & Security > Recovery. But it's only available for10 days after you install new version of Windows 10. If you haven't recently installed a new version of Windows or if it's been more then 10 days since you installed a new version of Windows, you won't see this option.

In Windows 10, your PC or device is always kept up to date with the latest features and fixes. This means, for most of us who use Windows 10 Home, we have no control over installing updates. Windows Updates are installed automatically, and you have no choice to select which updates you want or don't want.

We are all aware by now that sometimes a Windows 10  update can cause problems with your PC. In this case, you'll need a way to prevent the problematic update from reinstalling automatically the next time Windows Updates are installed.

If an update is causing system crashes, problems or instability on your PC, you can follow the instructions below, to prevent the unwanted update from being installed:

Go to Settings > Update & Security > Windows Updates .and then click on View update history:

Cloudeight Windows 10 Tips

Then click on Uninstall updates.

Cloudeight Windows 10 Tips

Cloudeight Windows 10 Tips

To uninstall the unwanted update, select it from the list by clicking on it and then click Uninstall.

Now, you're all set until next time Windows updates, and reinstalls the update you just worked so hard to uninstall. So, you have more work  to do, if you want to prevent Windows from reinstalling that trouble-causing update.

To prevent the update from being reinstalled, a troubleshooter is available from Microsoft, that provides a user interface for hiding and showing Windows Updates for Windows 10. You can obtain and run the "Show or hide updates" troubleshooter by downloading it from the Microsoft Download Center:

Download the "Show or hide updates" troubleshooter package now.

When you click on the download link, you will be prompted to open or save wushowhide.diagcab. Save it to your PC, and click to run it.

Opening wushowhide.diagcab will launch the troubleshooter. Then click Next to proceed and follow the instructions provided by the troubleshooter to hide the problematic driver or update.

When the program starts to run, you'll see it scanning your computer for updates. When it's done, you'll see a window like this one.

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Click on "Hide updates"

Windows will display all pending updates:

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You'll see a list of available updates. Select the update or updates that are causing you problems. Windows will not reinstall the items you select.  You can choose to install  the hidden updates later by running the troubleshooter again and "unhiding" the updates.

Keep in mind that this does not stop updates from installing. It only allows you to uninstall updates that have been installed and are causing problems. It does not apply to version updates. Windows 10 version updates have a rollback feature - you have 10 days to go back to the previous version of Windows if a version update causes you problems. See this page to learn how to roll back a Windows 10 version update

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Want more computer tips & tricks?

Should Microsoft Slow Down the Pace of Windows 10 Version updates? Take our Poll!

Microsoft Pulls Windows 10 October 2018 Update Due to Serious Bugs

We have thousands of Windows tips, tricks and more on our InfoAve web site.  Come see for yourself
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Cloudeight Direct Computer Care SeniorPass

Now Includes "Anytime Repair" with Our Unattended Support Feature!

SeniorPass: A Great Deal for Our Friends 60 and Older! 

With our Cloudeight Direct Computer Care SeniorPass, our friends age 60 and older get one full year of unlimited computer care and repair for one low price. With our SeniorPass you'll get the best computer care anywhere - any time you need it!

SeniorPass is valid for unlimited computer care & repair sessions for one full year starting with the first time you use it. The clock does not start ticking until you use your SeniorPass for the first time. A great deal!


Having SeniorPass is just like having insurance for your computer. You'll get one full year of computer care and get help with almost any computer problem whenever you need it. We're here to help you.

Computer care & repair for one full year. Check out our SeniorPass offer right now!

Get your SeniorPass and/or get more information here.

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Cloudeight InfoAve Premium -Tips & Tricks

This Site Can Help You Tell Real Product Reviews From the Fake Reviews

If you do some or a lot of online shopping and you rely somewhat on customer reviews, I’m sure you’ve also wondered if those reviews are real or fake, especially if you’re relying on the reviews to make a buying choice. There are a whole lot of fake reviews posted by paid trolls and by robots; it can be really hard sometimes to know what to believe.

We discovered a site that may help you sort the wheat from the chaff – the real reviews from the fake one. While the site is far from perfect, this site seems to do a pretty good job weeding out the fakes.

The site is called Fakespot. Here’s what the site’s owners have to say:

"Fakespot is a data analytics company committed to changing the way people shop online. We believe in the importance of user reviews. With so many online shopping options, a strong or weak product review can have a huge impact on whether or not a purchase is made. The credibility of these reviews is undermined by businesses who leave fake reviews for themselves or for their competitors – or by individuals with an undisclosed bias.

Shoppers in need of a second opinion use Fakespot when considering their next online purchase. Our patented algorithm looks for patterns to filter out reviews we think are unreliable. But don’t take our word for it – you be the judge..."

Cloudeight Site Pick

All  you have to do to use Fakespot is visit the site and paste any Amazon, Yelp, TripAdvisor or Apple App store product URL (link) in the form and click the Analyze button.

Fakespot can help you when you’re doing online shopping — especially when you’re relying on customer reviews to choose between similar products. But remember,  Fakespot is only a guide. But when you add Fakespot to your own research and common sense, you should be able to more easily spot the fake reviews.

Why not give Fakespot a try the next time you’re relying on customer reviews to make a choice.

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Cloudeight Direct Get Ready for Winter Cleanup

Autumn is here! it's time to get ready for winter. Introducing...

Cloudeight Direct Computer Care  - Get Ready For Winter Checkup

Winter is coming is coming and we're all going to be using our computers more. Let us make sure your computer is ready for those long, cold winter nights.

When you order our Get Ready For Winter Computer Checkup:

  • We'll check your computer for malware and questionable programs
  • We'll check your startup programs and optimize them
  • We'll check your computer performance to make sure your RAM and CPU usage are within normal ranges
  • We'll check your hard drive for errors
  • We'll review your installed programs
  • If you're using Emsisoft, we'll make sure it's set up for best protection & performance
  • We'll make sure your computer is ready for the long winter nights ahead!

You'll get all of the above for just $25. This offer is good for a limited time!

Get Ready for Winter! Get  all the details here.

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Cloudeight InfoAve Premium - Essays , Rants, etc.

The October Rain

It’s not supposed to be this way. The rain I mean. The sullen, gray skies belong in November, not now, not here, not in October. The October rain is cold and steady. The day is morose and dark. Not a sad day but a melancholy mood could set in if I were not careful. The October rain comes too early; the world outside seems out-of-step with the world inside my mind.

I think we all sometimes let the little things carry our minds off to some dark corner where we don’t like to be. I am sure we all do it although don’t think anyone does it intentionally.

I hear the rhythm of rain pounding on the window from which I’ve observed many sunny, unseasonably warm, October days recently.

“Listen to the rhythm of the falling rain,
Telling me just what a fool I’ve been.
I wish that it would go and let me cry in vain
And let me be alone again...”
(The Cascades “Rhythm of the Rain” – written by John C. Gummoe)

But the seasons, like life, are a balance of good and bad, happy and sad, pleasure and pain, and beginnings and endings. No season goes gently into its own good night. No person should go gently into that good night either. I will not, At least I hope not.

You never know exactly how you’re going to feel when the race is done.

The rain, like tiny sabers made of ice, stabs at my summer skin. I’m not ready for this.

Read the rest of this essay here.

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Reg Organizer: Cloudeight recommended and endorsed.

Now available: Reg Organizer 8.20

If you purchased or renewed Reg Organizer through Cloudeight within the last 12 months, you're entitled to a free version upgrade to Reg Organizer 8.20.

Save $14 on Reg Organizer right now!

Reg Organizer - A Swiss Army Knife of Windows Tools - Works Great on Windows 10!
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Cloudeight InfoAve Premium - Back to Basics

My Windows 10 Computer Takes FOREVER to Boot!

Quite often, with our Cloudeight Direct Computer Care service, we'll be asked to do a session to fix a slow-booting Windows computer. Many times we find the startup menu loaded with too many unnecessary programs - and the startup services loaded up with too many unnecessary services. And we keep reminding folks that what starts with Windows runs with Windows. So, too many programs and services starting with Windows an do more than cause long boot times, it can cause poor computer performance.

But sometimes, we connect to the customer and do a reboot and we find that their computer is booting in between 2 or 3 minutes. When we measure boot time we measure from the time the computer is restarted until the time the computer is fully usable again (desktop, taskbar and all icons loaded). While that may seem like a long time compared to an Android or an Apple device, it's about par for the course for Windows 10.  If your computer boots up within 2 to 4 minutes, that's normal. If your computer is taking longer than that then you have too many programs and services starting with Windows, or you have other problems.

While 2 or 3 minutes may seem agonizingly slow when you're just sitting there staring at the screen  waiting for your computer to boot, but it's just Windows being Windows. Go boil an egg!

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Sales of the following products and services help support our newsletters, websites, and computer help services we provide.

Cloudeight Direct Computer Care: Single Keys or Season Tickets - always a great deal. Cloudeight Direct Computer Care is like having PC insurance. Get more information here.

Emsisoft Anti-Malware:  Emsisoft is the only Cloudeight endorsed and recommend Windows security program. It provides users with a complete antivirus, antimalware, anti-ransomware, anti-PUPs solution. We offer single Emsisoft licenses and multi-computer licenses at discount prices. Also, we offer our exclusive Emsisoft with Cloudeight installation & setup. Get more information here.

Cloudeight Backup Service: Professional setup of a complete backup system including creation of rescue media, image backups, incremental backups, Cloudeight Direct Backup session key and a lifetime license for Ashampoo Backup Pro 11. Get all the details here.

Thunderbird Email Setup: Thunderbird is a great email program that you can use with your Gmail and Outlook.com (Hotmail) web mail accounts as well as with your Internet provider's email. We'll set it up right for you. Our set up includes configuring up to 3 emails accounts and setting up Thunderbird to use stationery (if desired). Our Thunderbird Email Setup Service is always a great deal. For more information visit this page.

Reg Organizer 8.20: Reg Organizer is the Swiss Army Knife of Windows tools. It's far more than just a registry optimizer and cleaner... it's Windows all-in-one toolkit. Helps you keep your computer in tip-top shape and helps solve annoying Windows problems. Reg Organizer works great with Windows 10 too! Get more information about Reg Organizer (and get our special discount prices) here.

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Help us help you.

If you don't need any of the above products or services at this time, please consider helping us with a small gift. Everyone who helps us with a gift is invited to become a Cloudeight Booster and is eligible for special Cloudeight Booster Freebies and special Cloudeight Booster sales. Please consider making a small donation today. Ad thanks to all of you who support us! We appreciate it very much!

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Help us help you. Fall Donation Drive 2018

Help Us During our Fall  2018 Donation Drive

When you support us with small gift, you help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. Plus, our computer tips make your computer easier to use.

Did you know that we provide support to thousands of people? Every week we help dozens of people via email at no charge. The questions and answers you see in our newsletters are from the email answers and help we provide to everyone free of charge.

Thanks to your gifts, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, provide you with the knowledge you need to navigate the Web safely, provide you with suggestions for safe, free software and websites, and help you get more out of your PC.

Please Help us keep up the good fight with a small gift.

After giving your gift, you will receive an invitation to become a Cloudeight Booster.

Interested in making an automatic monthly gift? Visit this page. Help us keep helping you... and helping you stay safe on the Web. 

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These products and services are recommended and endorsed by Cloudeight:
Also... don't forget:
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We hope you have enjoyed this issue of InfoAve Premium. Thanks so much for your support and for being a Premium subscriber.
 
Have a great weekend.
 
Darcy & TC
Cloudeight InfoAve Premium - Issue #783
Volume 15 Number 52
October 12, 2018
 
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