Cloudeight InfoAve Premium 

Cloudeight InfoAve Premium
Issue #784
Volume 16 Number 1
October 19, 2018
 
Dear Friends,

Welcome to Cloudeight InfoAve Premium issue #784. Thank you for subscribing and for being a part of our Cloudeight family. We appreciate your subscription and your support very much!

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Welcome to first issue of our 16th year of Cloudeight InfoAve Premium

This is issue #784 and this is the first issue of the 16th year of Cloudeight InfoAve Premium. Thank you all so much for making this possible.

With this issue, we begin a new year of InfoAve Premium. But some things will never change. We want you to know we're always on your side, and we will continue to do our best to help you with your computer -  and to help you stay safe on the Internet.

And finally, we've saved the most important thing for last: THANK YOU SO MUCH!  Without your support and your encouragement we would not have been able to keep our newsletters and our small business going all these years.

We're already at work creating our new E-book which will feature all 52 issues from the 15th year of InfoAve Premium. As soon as our new e-book is ready we'll let you know.

THANKS TO ALL OF YOU FOR MAKING OUR 16th YEAR OF INFOAVE PREMIUM POSSIBLE!

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Help us help you. Fall Donation Drive 2018

Help Us During our Fall  2018 Donation Drive

When you support us with small gift, you help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. Plus, our computer tips make your computer easier to use.

Did you know that we provide support to thousands of people? Every week we help dozens of people via email at no charge. The questions and answers you see in our newsletters are from the email answers and help we provide to everyone free of charge.

 Thanks to your gifts, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, provide you with the knowledge you need to navigate the Web safely, provide you with suggestions for safe, free software and websites, and help you get more out of your PC.

Please Help us keep up the good fight with a small gift.

After giving your gift, you will receive an invitation to become a Cloudeight Booster.

Interested in making an automatic monthly gift? Visit this page. Help us keep helping you... and helping you stay safe on the Web.

And you can also help us by printing our Cloudeight Direct Computer Care Flyer and help spread the word about our Cloudeight Direct Computer Care and repair services. Get our ready-to-print flyer here.

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Cloudeight InfoAve Premium - Reader's Comments 

A comment from Christine
A shout out to you for recommending EMSISOFT. And to EMSISOFT's David Biggar. The latest EMSISOFT update presented me with a whole new experience in the 'Oh crap, what now?' department.

David Biggar must have spent half of his working day guiding and teaching me. And in the end, it was a complete success.

Over the years before Cloudeight and before EMSISOFT, my need to ask for help caused me to feel dread. Since I started following you and trusted your value of EMSISOFT, asking for help has always been rewarded with genuine care and real help. So. Thank you!
Christine

A comment from Chental
Darcy and TC. The thanks goes to both of you, for your diligence and hard work that you put into your newsletters, other products, and to keeping us safe on the "world-wide web"!! You're a lifesaver to so many, myself included, and I look forward to a long online relationship with you both! Most sincerely, Chantal

A comment from Judy
I just realized that I have been with you guys probably from early in 1999. I was one of the first to buy a premium so since it is offered for free now, you have an idea of how long I been with you. My husband is not a member but still relies on you through me. He will say, What does your computer folks say about so and so?" I tried to get him to join but he says his smart wife reads them. How do you budge a Missouri mule? lol I sincerely wished you guys need not have to worry about money and business. I know enough to believe that your ideals and morals made your business stay small. You never compromised those and for that we, members love, trust and appreciate you two. Judy

A comment from Maggie
A slow and silent tear rolled down my wrinkled cheek this morning when I read your thank you letter. I agree wholeheartedly that thank you seems so inadequate when trying to express your gratitude and appreciation for what has gone before. At eighty-four years of age and being an avid follower of your pages for roughly the last twenty years, you have been the sole reason that I have persevered with the intricacies of the computer age. I feel that I am still learning but with you by my side I will continue this journey and hopefully one day will feel accomplished enough to pass on some of my still limited knowledge to my up and coming grandchildren although truth to tell even at their very young age I confess that I do pick their brains sometimes. From the other side of the World, I wish you both well and congratulate you on the sterling job that you have done over the years for myself and many, many more followers that you have deservedly acquired and helped over the years. On a lighter note, I do hope that you are still with me until it is time for me to pop my clogs or the old gnarled fingers give up the ghost. I would like to take this opportunity of thanking you both once again and please keep up the good work for people like me who with their limited knowledge do try to keep up with the computerized world and keep the old grey matter turning over. GOOD LUCK FOR THE FUTURE. Regards, Maggie. (N.Z.)

A comment from Bill
Guys as i have said before if i was rich you two would not have to worry about working anymore unless you wanted to. Don’t know where your stand on God is but sometimes by you helping other people for the little financial reward that you get in return there is a good chance that you are being used by God to carry out his blessing for his own. Sometimes you get to a point with your computer that you want to throw in the towel but then you get a news letter from Cloudeight and for a couple of bucks that you got from God to start with you send them an email and now you are good to go. Love you guys so much and as i have said before you stop and all us are coming to hunt you down so remember that. 

A big Cloudeight "Thank you!" to Christine, Chental, Judy, Maggie, Bill  and everyone who took time out to write to us this week. We appreciate your kind words and your support very much! EB & TC

Cloudeight Direct Computer Care computer repair keys are always a bargain! Get your Repair Keys here.

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Cloudeight Direct Anytime Support

Anytime Support is Available Now At No Extra Cost With Any Of Our Annual Support Plans!

If you have a Cloudeight Direct SeniorPass or Season Ticket you are now eligible for Anytime Support at no extra cost!  All you have to do is request us to set up Anytime Support for you. We can schedule a time with you and  setup "unattended access".  it only takes about five minutes to set this up. Once this is done, we will be able to log on to your computer any time you need us - as long as your computer is on. You will not need to be sitting at your computer!  And we'll be able to give priority scheduling on those who have Anytime Support set up. This service is included with your SeniorPass or Season Ticket at no extra charge! Ask us about this service

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Here are some important links for you:  

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John has a question about Windows 10 user accounts
I have just added my wife to allow her to sign in as a separate user on my Windows 10 computer. She now shows as "Can sign in" and Adult, Pending. She did click on the Confirm button in the invitation. How does she sign into her account and does that mean I will be signed out? (I) find it very confusing... John S.

Our answer
Hi John. I am not sure how you added her user account. I've added many user accounts to my own computers and many other computers as well. I've never seen "audit pending". So, I'm not sure why you're seeing that.

But if the account was created correctly you can both be signed in at the same time but you both can't use the computer at the same time. In other words when she's signed in, she'll see her own desktop and any programs she's installed for her own account. Your account and her account will be separate. Some programs will be available to both accounts but other programs won't. For instanced, if you have email set up on your account, it won't be set up on her account. If you are using Edge and have extensions installed and have a list of Favorites (bookmarks)- She won't see them when she opens Edge on her account. She'll be able to add her own extensions & bookmarks.

The fastest and easiest way to switch between accounts is to use the Windows key shortcut:

Windows Key + L

This will display the lock screen and the user account that is logged on and in use will be in the center of the screen, and the other account(s) will be in the lower right corner. Click on any of them to switch to that account. If the account is password protected, you will have to type your password.

Hope this helps you!

------
John wrote back: "Hi TC. That is exactly what I was looking for: that shortcut to switch users! Thanks for your usual quick response! John"

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Jean is getting a message that her Gmail account settings are out of date.
I really need your help please as I am an old duck and my brain has gone kaput! I just got a message on my laptop saying that my Gmail account settings are out of date. Now, I don't know how to deal with this so if you can help I will be very grateful and I am very willing to pay for your help. I have been getting your newsletters etc. for about 8 years now. Hope you receive this ok.

Our answer
Hi Jean. This is a Windows notification- if you don't have any problems with Gmail, then just turn off Notifications for Gmail in Windows. It's not a problem with Gmail so turning off notifications will keep you from seeing this annoying reminder.

Open Settings > System > Notifications and turn the switch next to "Get notifications from apps and other senders" to Off.

As long as your Gmail works then this notification is nothing but an annoyance -nothing's broken - nothing to fix.

Let us know if this helps you.

------
Jean wrote back: "Thank you TC. All done now! Jean"

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Rex has problems with Windows Update on Windows 10 (October 2018 Update v. 1803)
Hi TC/Darcy. Thanks for all the timely tips and help both personally and in your news letters. I was one of the lucky ones for the 1809 update.

Nothing seemed to have been deleted and all programs ran well. Just today I noticed updates would not download or install. The message retry was displayed. I ran the troubleshooter for windows update but an hour later it was still running. I rushed to roll back but found it was too late. Could you suggest an alternative fix.

I am running Windows 10 Home on an Acer Aspire with 4 GB Ram and 500GB hard drive. I am sure a lot of users are in the same position we should have rolled back when you first advised us of the bad update. Thanks again. Regards, Rex

Our answer
Hi Rex. Thank you! I just checked and it appears that, Windows 10 October 2018 Update ( version 1809) is still on hold. But that should not affect your Windows updates though; the test computer that I have running version 1809 is updating normally... if you can use that word anymore with Windows Updates.

My suggestion is that you try the Reset Windows Update Tool available from Microsoft Tech Net. The download page is here.

Download it, unzip it, right-click on RestWuEng and run as administrator. Note: The program will not work if you don't run it as administrator.

Choose Option 2 and press Enter.

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A script will run and completely reset all  Windows 10 update components. We have found this tool works when nothing else does. That being said, there's no guarantee and it does not work all of the time, but it's certainly worth a try.

For more about the Reset Windows Update Tool see this article.

Let us  know if this helps you, Rex.

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Lee doesn't want the Windows keyboard showing when Windows 10 starts
How do I prevent the Windows Keyboard from appearing at the bottom of the screen each time I start windows? Thank You .

Our answer
Hi Lee. It's very simple. Here's how you do it.

1. Right-click on your taskbar

2. Look for "Show touch keyboard button"

3. Uncheck it.

Here's a screenshot to help you.

Cloudeight InfoAve Computer Tips & Tricks

And that's all there is to it!

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Lois had an external hard drive fail and wants to retrieve files from it
My external hard drive died. How do I attempt to retrieve files and put on the new hard drive?

Our answer
Hi Lois. If you can't access your hard drive, you can't access the files on it. There are professional forensic data recovery services, but they are expensive and not always successful

Try unplugging the drive and then plug it into a different computer or USB port. Does the drive show up in File Explorer > This PC?

Let us know. And if we can help you with anything else, please feel free to ask.

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Tony installed Windows 10 October 2018 Update (Version 1809)
Hi at Cloudeight. I just wanted to let you know that my 2 computers updated to 1809 about 2 weeks ago through automatic updates and all went very well and have not had any problems so far. I have not noticed any problems with programs etc. Edge seems to be excellent so presently trying it out. Because I saw  in your newsletter Microsoft has recalled version 1809, should I do anything about my installation? Congratulations on reaching the 16 year mark I have been with you from the near beginning. Kindest regards, Tony

Our answer
Hi Tony. Thanks very much for the kind words. You know the old saying - "If it ain't broke, don't fix it"? That applies here. Not everyone who upgraded during 1809's brief intro lost data, only some. Microsoft pulled 1809 on October 5, 2018 after it had been available for 3 days.

I just checked today (10/18/2019) and the Windows update page still shows Windows 1803 (April 2018 Update). So, apparently, Microsoft is still working on whatever bugs caused some early adopters of Windows 10 version 1809 to lose data.

I have 1809 installed on my six-year-old Dell and it's running great. But that was the computer I resurrected from a box in the garage. It's been set up with the Windows Insider program so I've had test versions of 1809 on there for a couple of months- I think it runs great. I like the new features.

But just because it works well for you and me, doesn't mean it worked well - or will work well for everyone. Hopefully, when Microsoft re-releases it, it will be more thoroughly tested and less buggy.

So, if you're having no problems, go ahead and keep Windows 10 version 1809 if you like it. And thanks again for your kindness and support, Tony.

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Cloudeight Direct Computer Care SeniorPass

Now Includes "Anytime Repair" with Our Unattended Support Feature!

SeniorPass: A Great Deal for Our Friends 60 and Older! 

With our Cloudeight Direct Computer Care SeniorPass, our friends age 60 and older get one full year of unlimited computer care and repair for one low price. With our SeniorPass you'll get the best computer care anywhere - any time you need it!

SeniorPass is valid for unlimited computer care & repair sessions for one full year starting with the first time you use it. The clock does not start ticking until you use your SeniorPass for the first time. A great deal!


Having SeniorPass is just like having insurance for your computer. You'll get one full year of computer care and get help with almost any computer problem whenever you need it. We're here to help you.

Computer care & repair for one full year. Check out our SeniorPass offer right now!

GGet your SeniorPass and/or get more information here.

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Cloudeight InfoAve Premium -Tips & Tricks

Use Cortana to Sign Out, Shut Down, Restart  or Lock Your Computer
Windows 10 Version 1709 (Fall Creators Update) and newer versions of Windows 10

Here's a quick and easy Windows 10 tip that works in any version of Window 10 version 1709 and newer.  You can use Cortana to Sign Out, Shut Down, Restart, or Lock your computer with simple voice commands.

For example, try this:

Say "Hey Cortana". When "she" is listening, say "Lock my computer" or "Lock my PC". She'll say "Locking your computer" and you'll see the lock screen appear and you'll have to sign in.  This is a good way to test this, since locking your computer does not log you out of Windows so whatever you had running when your computer was locked will be ready and waiting for you when you sign in.

In addition to the above, you can use the following commands. In every case you have to summon Cortana by saying "Hey Cortana!" (unless you changed Cortana's default settings)"

"Hey Cortana:

"Shut down my computer."

"Restart my computer."

"Log off my computer."

Remember: You can use the word "computer" and "PC" interchangeably.... Cortana treats them the same.

Bonus Tip: You can set Cortana to respond to "Hey Cortana" - so you don't have to press the microphone button this way.

Open Settings > Cortana  and then turn the switch on under "Let Cortana respond to 'Hey Cortana' "

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A Timely Printer Tip
Windows 7, Windows 8x, Windows 10 & a printer

I can’t tell you how many emails we’ve received over the years about printers that suddenly stop working – or printers that suddenly disappear from the Printers dialog in Windows. 

About 3 weeks ago, my internet was down for about 3 hours. When the internet came back up, my wireless printer showed Offline.  And after playing with it (wasting time) I just reverted to my tried and true way – learned in the school of hard knocks.

And what did I learn?

I’ve learned over the course of time – and after about a dozen printers – the fastest way to fix a misbehaving or “offline” wireless printer, is to power off the printer, remove the printer in Settings or Control Panel, and restart the computer. Then download the printer installation software from the manufacturer’s site (and be careful  with this, there are a lot of fake sites and scam sites out their offering printer drivers) and reinstall your old printer just like you would had purchased a new printer. Works like a charm… 99% of the time. 

Anyway, things get busy around here and I forgot all about writing up a tip about this – and then today thanks to Ron, I was reminded about the tip that never got written. 

Ron’s Printer Tip

“Northern New Jersey has been having numerous short power outages witch affects Optonline and possibly other internet providers. It knocked out my Epson printers and scanners which required me to delete my printer, scanner, fax and separate scanner.

I then had to download the setups to reinstall the units. And then I had to make sure that all the household laptops and cell phones that use the printer had the correct printer designation listed.

This probably happens in other areas of the country when the printer is never turned off. In households where you have a number of users, it is not an option to turn the printer off. Remember, when your printer doesn’t work, it does not always mean that you have to buy a new printer. Just try to delete it and reinstall it first.”

Thanks so much, Ron. We are so glad you sent this tip!

Printer problems can happen when you have a power outage too. We hope this tip will help those of you have had problems with your printers related to power or internet outages.

And, THANKS to Ron for sending his tip. If you have a tip, trick, or freeware pick to share, just let us know!

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Windows Basics: An Easy Cure for Desktop Clutter
Windows 7, Windows 8x, Windows 10

Most of us learn early that the desktop is a great place to put things so they’re easy to find. But, while that may be true in the beginning, for instance when you’re starting out with a new computer, if you keep putting things on your desktop, eventually you won’t be able to find anything. Your desktop will be the hall of fame of clutter.

Does your desktop look like this?

Cloudeight InfoAve Windows Tips

Icons, icons everywhere. Let’s fix that! Right-click on an empty space on your desktop choose “View” then uncheck “Show desktop icons”. See screenshot below:

Cloudeight InfoAve Windows Tips

Yes! Look how pretty – when it’s all clean. See?

Cloudeight InfoAve Windows Tips

But where did all your stuff go? We’ll it’s still there. You can see it by typing Desktop in taskbar search and pressing Enter. Or you can open File Explorer and click on Desktop. But, we’re going to show you a better way.

We’re going to create a Desktop toolbar right on your taskbar where it’s always easily accessible.

Right-click on your taskbar and click on “Toolbars” and put a check mark by “Desktop” (as in the screenshot below).

Cloudeight InfoAve Windows Tips

Now look on the right side of your taskbar, just to the left of the notification area? See? There’s your new toolbar.

Cloudeight InfoAve Windows Tips

Now when you click on the double arrows (above) you’ll see an alphabetical (by type) list of items on your desktop – all neat and in order. See?

Cloudeight InfoAve Windows Tips

What’s better than a clean desktop – one that lets you see your pretty desktop wallpaper – and still making it easy to access all the stuff on your desktop? 

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Increase the Number of Days to Go Back to the Previous Installation of Windows
Windows 10 April 2018 Update (version 1803) and newer versions

Another new version of Windows 10 (version 1809) is coming soon (it's  currently on hold). If and when you upgrade,  you’ll have only 10 days to go back to the previous version of Windows. If you don't do it within 10 days, they'll be no turning back. We're going to show you how to increase the 10-day default to up to 60 days.

When Windows 10 was introduced, each new version upgrade gave you 30 days to roll back to the previous version of Windows. The ability to go back to the previous version of Windows is a nice feature of Windows 10 because it gives you time to use the new version and make certain it doesn’t cause any major problems with your computer.

With the Windows 10 Anniversary Edition, Microsoft changed the maximum number of days you had to go back to the previous installation from 30 days to 10 days.

In most cases, 10 days is enough time to evaluate the new Windows version to make sure that everything is working OK. But sometimes it’s  not. And it’s always nice to have a little extra cushion – like insurance – in case problems appear after the 10 day period has passed.

A number of times we’ve encountered situations while working on other computer with our Cloudeight Direct Computer Care services where going back to the previous version of Windows would have been extremely helpful in solving the problems people were having, but the 10 days had passed and the “Go back to the previous version” option was no longer available. Maybe you’ve experienced this with your own computer

When Windows installs a version update, such as Windows 10 April 2018 Update (Windows 10 version 1803), a copy of the previous installation is created and saved as “Windows.old folder”. In case the update to the new version of Windows fails or causes major problems, you can go back to  previous version without losing anything. But, by default, you only have 10 days to "go back" or you'll be stuck with the new version. After 10 days, Windows 10  deletes the Windows.old folder and when it does you no longer have the option to go back to the previous version of Windows.

In this tip we’re going to show you how to increase the number of days you have to go back to the previous version from 10 days to a maximum of 60 days.

Beginning with Windows 10 April 2018 Update (Windows 10 version 1803), and in newer versions, Microsoft has added new commands to its DISM (Deployment Image Servicing and Management) tool that you can use to extend the number of days you have to go back to the previous version after a version update. [Tip: Version updates are major feature updates like Windows 10 Creators Update, Windows 10 Fall Creators Update, Windows 10 April 2018 Update, and Windows 10 October 2018 update.]

IMPORTANT THINGS TO KNOW BEFORE YOU PROCEED:

  1. This works only on Windows 10 Version 1803 (April 2018 Update) and newer versions of Windows 10.
  2. You must run these commands within 10 days of installing a major version update – before Windows automatically deletes the Windows.old folder.

[TIP: Since you may not be able to run these commands right now because your computer does not meet one or both of the above conditions, it might be a good idea to save this tip by sending it to yourself, saving it as a PDF files, or printing it – all of those are made easy by reading this article on our site and using the Green Print Friendly button at the top of that page.]

To increase the number of days you have to go back to the previous version of Windows, follow the guide below:

1. Type CMD in Widows 10 Taskbar Search

2. When “Command Prompt” appears at the top, right-click it and choose “Run as administrator”

3.Type the following command to see the current time window (number of days you have) to go back to the previous version after a major upgrade of Windows 10) and press Enter.

DISM /Online /Get-OSUninstallWindow

4. Type the following command to change the number of days before the previous installation is deleted and press Enter:

DISM /Online /Set-OSUninstallWindow /Value:60

[Tip: The above command changes the default value from 10 to 60 days. Sixty days is the maximum number of days you can enter. If you enter a number larger than 60, Windows will revert back to the default 10 day. You can enter any number between 11 and 60 and you’ll have that many days to go back to the previous version of Windows 10.]

Cloudeight Windows Tips & Tricks

Cloudeight Windows Tips & Tricks

And remember: You may not be able to use this tip now, so you may want to visit this page and use the Print Friendly button at the top of that pave to save this article as a PDF file or email or print it. Also note that you'll need to redo this after every version update. Each version update will change this option back to its default of 10 days.

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Want more computer tips & tricks?

The "New" Gmail - How to Export Contact and More

Microsoft Pulls Windows 10 October 2018 Update Due to Serious Bugs

We have thousands of Windows tips, tricks and more on our InfoAve web site.  Come see for yourself
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Cloudeight Direct Computer Care SeniorPass

Now Includes "Anytime Repair" with Our Unattended Support Feature!

SeniorPass: A Great Deal for Our Friends 60 and Older! 

With our Cloudeight Direct Computer Care SeniorPass, our friends age 60 and older get one full year of unlimited computer care and repair for one low price. With our SeniorPass you'll get the best computer care anywhere - any time you need it!

SeniorPass is valid for unlimited computer care & repair sessions for one full year starting with the first time you use it. The clock does not start ticking until you use your SeniorPass for the first time. A great deal!


Having SeniorPass is just like having insurance for your computer. You'll get one full year of computer care and get help with almost any computer problem whenever you need it. We're here to help you.

Computer care & repair for one full year. Check out our SeniorPass offer right now!

Get your SeniorPass and/or get more information here.

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Cloudeight InfoAve Premium -Tips & Tricks

VirusTotal

We were going to have a fun site pick today, but we've had a lot of those, so today our site pick is a serious and useful one.

Often we'll get email from someone asking us if a file/program is safe. Or sometimes we'll feature a freeware pick and we'll have people tell us that they're antivirus program found a "virus" or something else wrong with it. And sometimes, we'll recommend something that will make Windows' crazy "SmartScreen" go wild with all kinds of warning.

We use Emsisoft on all our computers, so we never know when someone using Avast, AVG, McAfee, TrendMicro, Norton or some other antivirus will write us saying their security software found a problem with a file or program we recommended.

And we've had issues with Windows SmartScreen many times - but we've learned that SmartScreen isn't always smart. So, normally when we find a good program that ticks off SmartScreen - we'll go ahead and recommend it anyway - and note that SmartScreen detected it but the file is safe. Here's a an article we wrote about a program that SmartScreen said was malicious, but was not.

So, how do we know the file is safe, even if SmartScreen - or some antivirus says it isn't? We use VirusTotal to scan the file with 70 different scanners to determine if a file is safe, whenever we have the slightest doubt. The last thing we'd ever want to do is not be certain before we recommend something to you.

Then today, when looking at some fun and crazy sites to feature, I downloaded something that set off SmartScreen. I uploaded it to VirusTotal and found the file was safe. Then it dawned on me... why not make VirusTotal a Cloudeight Site Pick? It sure deserves to be.

It's easy to use. It's free to use. And anyone can use it. You can upload a file to VirusTotal. You can upload a file from our computer to VirusTotal, use a URL (link) to the download, or you can use the search on VirusTotal to check out a file you're considering downloading.

Cloudeight InfoAve Premium Site Pick
Above: VirusTotal is easy to use. You can upload a file from your computer, paste a link to the file, or search for the filename.
Cloudeight InfoAve Premium Site Pick
Above: VirusTotal scanned this file with 70 different scanners (including Emsisoft). None of the scanners found any problem with this file.

Cloudeight InfoAve Premium Site Pick

Above: You may, on occasion, see where one or two 'engines' (scanners) detected a file you submitted for examination. In the screen shot directly above you can see the file was scanned by 68 scanners and only one found a problem (a heuristic "malware"). When you see this kind of result, you know that the scanner that found a problem is reporting a false positive.

So, now it's time to bring in VirusTotal's people and have them tell you a bit more about VirusTotal before we send you on your way:

"...VirusTotal inspects items with over 70 antivirus scanners and URL/domain blacklisting services, in addition to a myriad of tools to extract signals from the studied content. Any user can select a file from their computer using their browser and send it to VirusTotal. VirusTotal offers a number of file submission methods, including the primary public web interface, desktop uploaders, browser extensions and a programmatic API. The web interface has the highest scanning priority among the publicly available submission methods. Submissions may be scripted in any programming language using the HTTP-based public API.

As with files, URLs can be submitted via several different means including the VirusTotal webpage, browser extensions and the API.

Upon submitting a file or URL basic results are shared with the submitter, and also between the examining partners, who use results to improve their own systems. As a result, by submitting files, URLs, domains, etc. to VirusTotal you are contributing to raise the global IT security level.

This core analysis is also the basis for several other features, including the VirusTotal Community: a network that allows users to comment on files and URLs and share notes with each other. VirusTotal can be useful in detecting malicious content and also in identifying false positives -- normal and harmless items detected as malicious by one or more scanners.

Free and unbiased

VirusTotal is free to end users for non-commercial use in accordance with our Terms of Service. Though we work with engines belonging to many different organizations, VirusTotal does not distribute or promote any of those third-party engines. We simply act as an aggregator of information. This allows us to offer an objective and unbiased service to our users..."

Now it's time for you to check out and/or use VirusTotal by visiting their Website here.

And here's tip from good ol' Darcy and TC: It would be a great idea to bookmark VirusTotal  - a day will come when you'll want to use it.

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Cloudeight Direct Get Ready for Winter Cleanup

Cloudeight Direct Computer Care  - Get Ready For Winter Checkup

Winter is coming is coming and we're all going to be using our computers more. Let us make sure your computer is ready for those long, cold winter nights.

When you order our Get Ready For Winter Computer Checkup:

  • We'll check your computer for malware and questionable programs
  • We'll check your startup programs and optimize them
  • We'll check your computer performance to make sure your RAM and CPU usage are within normal ranges
  • We'll check your hard drive for errors
  • We'll review your installed programs
  • If you're using Emsisoft, we'll make sure it's set up for best protection & performance
  • We'll make sure your computer is ready for the long winter nights ahead!

You'll get all of the above for just $25. This offer is good for a limited time!

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Cloudeight InfoAve Premium - Essays , Rants, etc.

THANK YOU

We started our autumn donation drive about 2 weeks ago and many of you have helped us with your gifts. We appreciate it so much. And we wanted to take time out to say Thank You to all of you who’ve helped.

Our autumn donation drive will continue until the end of this month, so if you like to help us with a gift, we’d really appreciate it. Just visit this page.

Not only have many of you helped us with a gift, but we have received so many encouraging and supportive emails over the last couple of weeks.  Your gifts, encouragement, kind words and friendship are treasures that we both cherish.

We’d like to share one the emails we’ve received recently with you. This one is from “John in Oz” and his family. They’ve been with us since the very beginning. His email echoes many of the other emails we have received:

"Hi TC & EB,

Congratulations on the ‘long time Cloudeight, InfoAve which I was presented with a life-time membership for winning a competition in the early days.

Tips and Tricks, Acpressions, Stationary, Repair Advice, Do’s & Dont’s, N.O.T.H., Start Page, Games, Tech Advice, Essays, Computer Repair for those people in trouble, all free today.

Thanks for the past comments on The Good, The Bad and The Ugly of Windows XP, Windows 7, Windows 8 + 8.1, your study and learning the new Windows 10 O/S and very quickly passing the knowledge onto InfoAve Members (& other individuals)

For me, going to the Cloudeight site since the beginning of the great concept has been a wonderful experience with a multitude of tips and tricks which I have learned fro you, I was even surprised many years ago when Darcy wanted to share a Fosters one day.

I have agreed, I have disagreed at times with early Windows 10 operation and the upsy-downsies of the ‘new O/S kid on the block’.

Some family members and friends have listened to my advice relating to them joining Cloudeight, many have, I see familiar names but I am no longer needed for being Mr. Fixit With TC & EB advice for them.

Times passes, the memories of looking forward to Cloudeight and InfoAve on a weekly basis are as fresh as the first visit to your Web Site.

Thanks to both of you for carrying on carrying on to be two wonderful, dedicated people in the ever-changing, sometimes minefield of computer use.

Kind Regards,

Yours faithfully,

Our Team,

JonInOz

VickiInOz

JonboyInOz

SueInOz"

There are no words we can write or say that can adequately express our thanks for emails such as this. We have no words to say to express our thankfulness for such kind words and friendship. We answered John’s email with a personal reply that we hope was worthy of his support and friendship.  

And after all these years we still try to answer every email we receive. And while we’re sure some slip of them slip through the cracks, we strive to make sure everyone who writes gets an answer. We appreciate every one of you.

We’ve traveled a long and winding road since we first set up shop on the Internet in 1998 with “Thundercloud & Eightball’s Christmas Graphics” . In fact we started that site exactly 20 years ago this month — October 1998. It seems like yesterday; it seems like a thousand years ago...

Read the rest of this essay here.

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Reg Organizer: Cloudeight recommended and endorsed.

Now available: Reg Organizer 8.20

If you purchased or renewed Reg Organizer through Cloudeight within the last 12 months, you're entitled to a free version upgrade to Reg Organizer 8.20.

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Reg Organizer - A Swiss Army Knife of Windows Tools - Works Great on Windows 10!
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Cloudeight InfoAve Premium - Back to Basics

What do you mean by "third-party"?

If you have ever seen EB after her second party, trust me, you would really never want to see her after the third party. I have enough trouble with her even if she has been to one party. But after the third party, she becomes rambunctious, rowdy, and interminably irascible. If there are baseball bats, glass ash trays or anything else she can pick up and use on me, I'm in trouble. I've spent many an evening hiding from EB after a third party.

But no! That's not what we mean when we say third-party. When we use the term "third-party" in regards to Windows, we mean software that does not come with the Windows operating system. For example IrfanView would be a third-party image viewer. Windows comes with it's own image viewer so you don't really need IrfanView. But IrfanView is better and more robust than anything Windows has to offer. So, we always install and use IrfanView on our computers...  in other words, we use a third-party image viewer.

Anytime you see us reference third-party software it means software that does not come with Windows, rather  it comes from a "third-party".  It comes from someone else other than Microsoft.

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Sales of the following products and services help support our newsletters, websites, and computer help services we provide.

Cloudeight Direct Computer Care: Single Keys or Season Tickets - always a great deal. Cloudeight Direct Computer Care is like having PC insurance. Get more information here.

Emsisoft Anti-Malware:  Emsisoft is the only Cloudeight endorsed and recommend Windows security program. It provides users with a complete antivirus, antimalware, anti-ransomware, anti-PUPs solution. We offer single Emsisoft licenses and multi-computer licenses at discount prices. Also, we offer our exclusive Emsisoft with Cloudeight installation & setup. Get more information here.

Cloudeight Backup Service: Professional setup of a complete backup system including creation of rescue media, image backups, incremental backups, Cloudeight Direct Backup session key and a lifetime license for Ashampoo Backup Pro 11. Get all the details here.

Thunderbird Email Setup: Thunderbird is a great email program that you can use with your Gmail and Outlook.com (Hotmail) web mail accounts as well as with your Internet provider's email. We'll set it up right for you. Our set up includes configuring up to 3 emails accounts and setting up Thunderbird to use stationery (if desired). Our Thunderbird Email Setup Service is always a great deal. For more information visit this page.

Reg Organizer 8.20: Reg Organizer is the Swiss Army Knife of Windows tools. It's far more than just a registry optimizer and cleaner... it's Windows all-in-one toolkit. Helps you keep your computer in tip-top shape and helps solve annoying Windows problems. Reg Organizer works great with Windows 10 too! Get more information about Reg Organizer (and get our special discount prices) here.

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Help us help you.

If you don't need any of the above products or services at this time, please consider helping us with a small gift. Everyone who helps us with a gift is invited to become a Cloudeight Booster and is eligible for special Cloudeight Booster Freebies and special Cloudeight Booster sales. Please consider making a small donation today. Ad thanks to all of you who support us! We appreciate it very much!

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Help us help you. Fall Donation Drive 2018

Help Us During our Fall  2018 Donation Drive

When you support us with small gift, you help us continue our mission to keep you informed, separate the truth from the hyperbole, and help you stay safer online. Plus, our computer tips make your computer easier to use.

Did you know that we provide support to thousands of people? Every week we help dozens of people via email at no charge. The questions and answers you see in our newsletters are from the email answers and help we provide to everyone free of charge.

Thanks to your gifts, we do a lot more than provide this free newsletter. We help you recognize online threats, fight for your online privacy, provide you with the knowledge you need to navigate the Web safely, provide you with suggestions for safe, free software and websites, and help you get more out of your PC.

Please Help us keep up the good fight with a small gift.

After giving your gift, you will receive an invitation to become a Cloudeight Booster.

Interested in making an automatic monthly gift? Visit this page. Help us keep helping you... and helping you stay safe on the Web. 

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These products and services are recommended and endorsed by Cloudeight:
Also... don't forget:
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We hope you have enjoyed this issue of InfoAve Premium. Thanks so much for your support and for being a Premium subscriber.
 
Have a great weekend.
 
Darcy & TC
Cloudeight InfoAve Premium - Issue #784
Volume 16 Number 1
October 19, 2018
 
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Middleville, Michigan USA 49333-0073

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