Cloudeight InfoAve Premium
Issue  #787
Volume 16 Number 4
November 9, 2018
 
Dear Friends,

Welcome to Cloudeight InfoAve Premium issue  #787. Thank you for subscribing and for being a part of our Cloudeight family. We appreciate your subscription and your support very much!





A comment from Richard
I always find Cloudeight mines little treasures or jewels regularly. Today's Chrome Tips and Tricks is a perfect example of their outstanding pieces of advice/suggestions/useful help. Another GEM...bravo Cloudeight team. You people really deliver the "goods" or should I say, the "goodies".

A comment from Robert
OH! How it helps to know what you are doing! My 18 years of loyalty to you were amply rewarded. Thank You!

A comment from Gladys
I want to give a big THANK YOU to Darcy for her help and patience over the past few weeks trying to get Thunderbird installed. I had a few problems with my computer that took a while to get sorted out. I have used Cloudeight Direct Computer Care a few times over the years and I would recommend it to anyone. Thank you once again Darcy and TC for the wonderful service.

A comment from Rosemary
A big thank you to TC for working on (and fixing) my husband's laptop. He downloads everything in sight - no telling what he puts on it. TC came, cleaned it all up and now it runs nice and starts a whole lot faster I am so glad for this service you offer and for the low prices your charge. Don't ever go away! Thank you so much, Rosemary.

A comment from Janet
A big thank you to Darcy who set up my new computer and installed the Emsisoft Anti-Malware on it too. Thanks so much to you and TC for doing the great work you do in keeping us safe and keeping our computers up and running - you are the greatest. I've been following Cloudeight for a long time.

A big Cloudeight "Thank you!" to Richard, Robert, Gladys, Rosemary, Janet  and everyone who took time out to write to us this week. We appreciate your kind words and your support very much! EB & TC

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Valerie asks about NORD VPN
Recently saw a article on NORD VPN. Is this worth pursuing?

Our answer
Hi Valerie. NORD VPN makes so many false statements in that TV commercial, I wouldn't know where to begin. Suffice it to say that a VPN does not protect you from spam, malware, identity theft, hackers or anything else. Simply put a VPN routes your Internet traffic through a type of proxy server which you can choose. You can choose to appear to be from Eastern Europe, Japan, China, USA, Europe, South America, or some other place in Canada than you actually are. This hides your "real" IP address from Web sites and your browsing habits from your ISP. But it does not protect you from scams, identity theft, spam, malware, or other things NORD claims to keep you safe from.

Please read this Cloudeight article for more information about VPNs.

We hope this helps you make a wise decision, Valerie.
.

Myra needs to stop using Internet Explorer and wants to know what we recommend
Hi TC & Eightball. I need to change my browser from Internet Explorer for my AT&T Yahoo mail.
They are suggesting Firefox or Chrome. I already have Chrome, but I want a different browser for this email address. Is Firefox a good choice? Thanks for all your good work. Have a good day. Myra

Our answer
Hi Myra. Thank you! Firefox is a good browser and many people use it. It's one of the secondary browsers on both of my laptops. Another option you can try is Edge. Since you have Windows 10, Microsoft Edge is already installed, so you might want to give it a try. Edge is the browser that will eventually replace IE when Windows 7 is no longer supported starting in January 2020.

There are other browsers too. Here are just a few of them (with links to their download pages) that I am familiar with:

Pale Moon (a Firefox-based browser)

Vivaldi (a Chrome-based browser)

Opera

And of course,

Firefox

And don't forget, Microsoft Edge comes pre- installed on your Windows 10 computer. To try Edge, just type Edge into Taskbar search or find it on the Start menu under "Microsoft Edge".

Both of us have several browsers installed; in fact, I have all of the above installed on my computer.

You might want to try a couple different ones to find one you like. You can uninstall most browsers you install easily - and there is no limit on how many browsers you can install. Only one can be default though.

We hope this helps you make a good choice.

John sees Arabic text when he opens his Google home page on Edge
When I open my Home Page in Edge, I see writing in Arabic, I think. When I use Chrome it is not there. Any idea how to get rid of it? Here is what it looks like:



Our answer
Hi John. One problem with Microsoft Edge is that, unlike Chrome if it gets corrupted you cannot remove it and reinstall it (generally).

Here are some things you can try:

Type Cleanmgr in taskbar search and press enter. Clean all temp files and temp internet files

Make sure Edge is not running and Reset it following the instructions on this page. Also, make sure your restart your computer before you open Edge again.

If that does now work, run SFC and DISM scans (see this article) and then restart your computer and then try Edge.

Hope this helps you.

-----
John wrote back: "Hi TC, Wow: that worked! The home page came up the way it should. Don't know how you did it, but I am glad you know what you're doing! I did not have to run the last step you mentioned, so I guess the reboot helped. Thanks again! John.

Helen says Yahoo won't let her check her mail
Having trouble with Thunderbird email as it will not accept my password and cannot find out where to go to correct this. Message says : Log in to server imap.mail.yahoo.com failed. Retry Enter new password cancel. I have rebooted but keep getting message. Please advise. Love, Helen

Our answer
Hi Helen. You will have to double check and make sure your password is correct. Keep in mind passwords are case sensitive. If you changed it and don't recall what it is, you can go to https://mail.yahoo.com/ and reset your password by choosing "having trouble signing in". When you recreate your password, be sure you write it down and again.. it is CAse SEnsiTIve!

And a reminder to everyone: Always make sure your web mail provider has an alternate address or phone number for your account.

-----
Helen wrote back: "Thank you! It worked. Helen"

Dan can't get Windows check box feature working on Windows 10
I am a recent convert from Windows 7. For the most part I like Windows 10. But one feature of Windows 7 I loved but now can't find on Windows 10 is the item checkbox feature. Did Microsoft do away with item checkboxes in Windows 10?

Our answer
Hi Dan. Good news! Item checkbox feature is alive and well on Windows 10. In fact, it works just like it did on Windows 7.

Here is how to enable the item check boxes feature in all versions of Windows 10.

Press the Windows Key + E key to open File Explorer. Then click on "View" at the top. Now, tick the box next to "Item check boxes" (see below),  then close File Explorer.



Here's a closer view:



Now item checkboxes will work, just as they did in Windows 7.

Keith has trouble with Windows 10 updates
Hi guys, Many thanks for still producing and sending out your excellent Premium newsletter.
My question is regarding W10 automatic updates. The last two updates have failed with the error "Unable to update the system reserved partition".

I have had to resort to taking my PC to the guy who services my PC once a year and he installs the update manually. Can you please tell me how to prevent automatic updates so that I can have the update installed at a later date. I have just had version 1803 installed and I want to delay installing version 1809 until my next service. Thanks again, Keith F. (Australia)

Our answer
Hi Keith. Thank you. Fixing the underlying problem is really the way to handle this problem, but I'll answer your question about stopping updates on Windows 10 - neither way is foolproof though.

Version 1803 is the current version of Windows 10. Version 1809, was released on 2 October 2018 and then pulled by Microsoft on 5 October 2018 because of severe bugs in the version update. As of this date, version 1809 has still not been re-released. Your question poses a challenge since Windows 10 Home Edition gives users very little control over updates.

Here are two things you can try.

Try Setting Up a Metered Connection

If you use Wi-Fi:

Go to Settings > Network and Internet > Wi-Fi. Click on your active connection. Scroll down until you see "Metered connections" and turn the switch on. According to Microsoft no large updates will downloaded when this it turned on, but smaller cumulative updates and security updates will be downloaded.

If you have an Ethernet connection:

Go to Settings > Network and Internet > Ethernet. Click on your active connection. Scroll down until you see "Metered connections" and turn the switch on.

This is what Microsoft says about Metered connections:

"...Any app that relies on an Internet connection to update or display info may be limited in the amount of data it can download or display. You might notice these and other effects:

** Windows Update will only download priority updates.
** Apps downloading from the Windows Store might be paused.
** Start screen tiles might stop updating.
** Offline files might not sync automatically..."

Theoretically, this should not allow version updates such as Version 1809 to install when it's released. However, remember, it's not guaranteed and it's not foolproof.

Use a 3rd-Party App to Stop Updates

You can also download a program to turn Windows updates on and off. The problem with this method is, if updates are turned off, you will not get security patches or cumulative updates... and we certainly don't recommend that. Also, keep in mind that sometimes, in spite of having updates turned off by this program, we've seen a phenomenon where updates will spontaneously turn back on and the updates will download and install anyway. So if you do decide to use this program, you'll need to monitor it to make sure Windows Update remains turned off.

The program is called "Win Update Stop" and the current version is 1.4. You can read more about and/or download it here. https://www.novirusthanks.org/products/win-update-stop/

Again, remember we are not advising you to turn off updates, we're answering your question.

The best and surest solution is to fix the "Unable to update the system reserved partition" problem so your computer and Windows Updates work like they should.

What we wonder is this:  If you're taking your computer to a computer technician, why hasn't he/she fixed the underlying problem that is causing the error "Unable to update the system reserved partition". The fix is not hard, but it does involve resizing partitions, so it must be done by someone who knows what they're doing.

This should be easy for your computer tech to do. He/she can do it using a program called EaseUs Partition Master (Free version). Read this article that explains how to fix the "Unable to update the system reserved partition" error with EaseUs Partition Master (free version). Or your tech can do it using a program called MiniTool Partition Wizard. Read this article from MSDN (Microsoft Developers Network).  MiniTool Partition Wizard offers a free version as well.

We think it would be far better to have your tech fix the underlying problem that is causing the problem with Windows updates, rather than continuing to try and dodge future updates. Fixing the "unable to update the system reserved partition" problem shouldn't take more than 15-20 minutes. The EaseUs article is the easiest to follow and if you're careful, you should be able to fix the problem yourself.

Let us know if this helps you, Keith.

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Having SeniorPass is just like having insurance for your computer. You'll get one full year of computer care and get help with almost any computer problem whenever you need it. We're here to help you.

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Three Useful Cloudeight Site Picks

We’ve featured fun sites, and time-wasting sites, and useful sites. Today’s site picks are (we hope) in the useful category. There’s something here for just about everyone. We hope you enjoy these three useful Cloudeight Site Picks.

Zero Dollar Movies

If you are always looking for free full-length movies (no trailers, no outtakes), then you’ll want to take a look at Zero Dollar movies. There you will find over 15,000 free movies. The movies are available in multiple languages so be sure to use the “Browse movie catalog” selector at the top right to select “Browse by language” and select English – assuming you speak English, that it. Zero Dollar Movies indexes only full length movies and no trailers, or partial uploads. It is well organized, searchable and every movie listed on Zero Dollar Movies can be watched on YouTube.

From the site’s owners:

The Movie Catalog
Zero Dollar Movies is a collection of 15,000 movies that are available on YouTube for free. The site indexes only full-length films and no trailers, rentals or partial uploads.

Instant Movie Search
The movies are organized by their year of release but you can also use the instant search feature to quickly know if a particular title is available for viewing on YouTube.

Ready to watch some free movies? Visit Zero Dollar Movies right now.

Fax Zero

Fax Zero lets you send faxes to anyone in the USA or Canada for free. Using the free fax service you can send up to 3 pages in one fax and a maximum of 5 faxes a day. Additionally, you can choose to pay $1.99 (USD) and send up to 25 pages with or without a cover. If you need to send an international fax to a recipient outside of North America, you can do so at a fixed rate per use.

Visit the Fax Zero website to learn more.

Skyscanner

Skyscanner is the biggest and most popular global travel search site that you probably never heard of. Skyscanner doesn’t spend much on advertising in the USA like Travelocity, Priceline, Cheap Tickets and some of the others do, but Skyscanner is a world leader in providing instant online comparisons for millions of flights on over a thousand airlines, as well as finding the lowest price on car rentals and hotels anywhere in the world.

Here are some words from the folks at Skyscanner:

What is Skyscanner?
Skyscanner finds you the cheapest flights by comparing millions of flight options. Aside from plane tickets, we also compare hotels and car rental prices.

Skyscanner is free!
When you find cheap tickets and click to book, we link you through directly to the airline or travel agent. No hidden charges, no added fees. So you get the best deals every time!…

Ready to go somewhere… or just pretend you are? Visit Skyscanner and fly away…

The Truth About Secure Sites… and Sites Labeled “Not Secure”

As we continue the work involved in changing our sites to secure servers, it occurred to us that Google’s push to force sites to move to secure servers – and labeling sites “Secure” and “Not secure” is very confusing to most people who use Chrome to browse the web.

It seems logical to assume that Secure means safe and Not secure means unsafe. But that’s just not true.

An Example: A Tale of Two Download Sites

One of the largest bundlers of PUPs on the Internet is Softonic. If you visit them you’ll see that Google shows the green lock and the word “Secure” next to the URL (web address). However, if you download anything from them, you’ll most likely be dealing with sneaky installers trying to get you to install things you don’t want along with things you want. Softonic is famous for bundling PUPs and malware with legitimate software.

On the other hand, one of our favorite download sites – and also one of the safest – www.snapfiles.com is labeled “Not Secure” by Google. If you assume that “Not Secure” means not safe, then you’re doing yourself a disservice, because SnapFiles is one of the best and safest sites on the Web to get freeware. In fact, SnapFiles warns you if the developer has bundled something with the installer so you will know ahead of time how to avoid it. SnapFiles started off as WebAttack – they grew up with us on the web.

When does “Secure” really matter?

The term secure means that traffic to and from your computer to the site is encrypted and therefore can’t be intercepted by a “man in the middle”. If you’re entering personal information – such as credit card numbers, driver’s license numbers, home addresses, phone numbers, Social Security numbers, Government ID numbers, etc. then you best make sure you see “Secure” in the browser address bar. In short – anything that could be used to steal your identity or cause you financial harm, is considered “personal information” and sites that request this kind of information must be secure. If they’re not, don’t enter the personal information.

If a site asks for a name and an email address...

Read the rest of this essay here.





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If you purchased or renewed Reg Organizer through Cloudeight within the last 12 months, you're entitled to a free version upgrade to Reg Organizer 8.20.

Save $14 on Reg Organizer right now!

Reg Organizer - A Swiss Army Knife of Windows Tools - Works Great on Windows 10!

New External Hard Drive? Don't Install the Software That Comes With It! 

If you buy an eternal hard drive (a really good idea), you'll find most of them come with software. And a lot of folks think you need to install the software that comes with the external drive in order for them to work. But you don't need to install the software that comes with the external drive. In fact, most all external drives only require you to plug them in . As soon as you plug in your external drive, you'll be able to see the drive in File Explorer (Windows 10, Windows 8) or Windows Explorer on Windows 7

Whether you use a backup program or Windows File History to backup your files to an external drive, you don't need to install any software that came with your external drive. So, start off clean and fresh with your new external drive - and you'll be a lot better off. Take it from your old pals Darcy & TC, we wouldn't steer your wrong, we tells ya!



Sales of the following products and services help support our newsletters, websites, and computer help services we provide.

Cloudeight Direct Computer Care: Single Keys or Season Tickets - always a great deal. Cloudeight Direct Computer Care is like having PC insurance. Get more information here.

Emsisoft Anti-Malware:  Emsisoft is the only Cloudeight endorsed and recommend Windows security program. It provides users with a complete antivirus, antimalware, anti-ransomware, anti-PUPs solution. We offer single Emsisoft licenses and multi-computer licenses at discount prices. Also, we offer our exclusive Emsisoft with Cloudeight installation & setup. Get more information here.

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Thunderbird Email Setup: Thunderbird is a great email program that you can use with your Gmail and Outlook.com (Hotmail) web mail accounts as well as with your Internet provider's email. We'll set it up right for you. Our set up includes configuring up to 3 emails accounts and setting up Thunderbird to use stationery (if desired). Our Thunderbird Email Setup Service is always a great deal. For more information visit this page.

Reg Organizer 8.20: Reg Organizer is the Swiss Army Knife of Windows tools. It's far more than just a registry optimizer and cleaner... it's Windows all-in-one toolkit. Helps you keep your computer in tip-top shape and helps solve annoying Windows problems. Reg Organizer works great with Windows 10 too! Get more information about Reg Organizer (and get our special discount prices) here.





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These products and services are recommended and endorsed by Cloudeight:

• Emsisoft Anti-Malware: The best anti-malware you'll find anywhere. Great protection -- both proactive and reactive. Learn more here.

• Reg Organizer-- A Swiss Army knife of PC tools. Easy for beginners to use -- with advanced features for experienced users too. Get more info.

• Cloudeight Direct Computer Care - Our world-class remote computer care & repair service: You can't beat our prices or our service!  You never have to leave your home, take your computer anywhere or leave it with someone you don't know or trust. We can fix most computer problems, and all you have to do is sit back and relax. See our Cloudeight Direct Computer Care home page for more information.

• Thunderbird Email Setup: Let us set up Thunderbird for you. Thunderbird works great with Windows 7, Windows 8 and with all versions of Windows 10. Get more details here.

• Windows 10 Customization: Make Windows 10 look and work the way you want it to. Learn more.

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We hope you have enjoyed this issue of InfoAve Premium. Thanks so much for your support and for being a Premium subscriber.

Have a great weekend!

Darcy & TC
Cloudeight InfoAve Premium - Issue #787
Volume 16 Number 4
November 9, 2018

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